Resolving the LG Washer UE Error Code (3 Easy Fixes)

Paradise Appliance
April 9, 2024
Washer Repair

If your front load or top load LG washer displays the UE error code, it means your machine is having trouble balancing the load. There can be several possible reasons why the load might be unbalanced, including issues with the load itself or the appliance.

We run through all the most common reasons below and offer tips so you can attempt to troubleshoot the issue. Most of the time, you can resolve this error quickly and easily yourself; you should only need to call in an expert in rare circumstances.

Note: When the uE error code first displays, your washer will try to balance the load itself by filling the drum with water, agitating the items, draining, and then trying to spin. However, after three unsuccessful attempts, the uE error will turn into UE, and will require your assistance to fix it.

Starting with the most simple fixes first, here’s how to troubleshoot the uE/UE/Ub error code on LG washers.

Check Your LG Washer Is Level

If your washer is not sitting level, it may struggle to balance the load. In addition to this, a washer that’s not level can generate excessive noise and vibration while running. 

Checking whether it is level is simple: Place a spirit level on top of the appliance. If the bubble in the spirit level is in the middle, it’s level; if it’s not in the middle, it’s not level. You will need to check both from side to side and front to back.

For top load LG washers, you can also check whether it’s level by opening the lid and inspecting how the drum is sitting. If the drum is leaning more to one side, the plastic guard on the drum will be more exposed on that side, meaning it’s not level.

If you find your washer is not level, you can adjust the leveling legs on the bottom of the appliance using a wrench. Turning them clockwise will raise the appliance while counterclockwise will lower it. Raise or lower each corner until the bubble in the spirit level is in the middle.

Another thing you’ll want to check is that the washer is stable. You can do this by gently pushing against the appliance at each of its front corners. The washer should not move much. If it rocks back and forth, it means it’s not sitting flush on the floor; one or more of the legs is not making full contact. To fix this, you will need to adjust the leveling legs until it is stable.

Once you’re confident the appliance is level and stable, tighten the lock nuts on each of the leveling legs so it stays in this position, then run a cycle to see if the load balances.

Redistribute or Alter the Load

The next thing you’ll want to check is the load distribution and size. There are a few scenarios that may result in an unbalanced load:

  • Small or Large Loads: If the washer is over or underfilled, it can cause the weight of the load to not be distributed evenly in the drum, resulting in the UE error. Front load washers should be two thirds full for optimal performance. Add or reduce the amount of items to help balance the load.
  • Bulky Single Items: Pillows, rugs, towels, heavy jeans, or similar can cause an unbalanced load because the weight can concentrate on one area of the drum. Try adding a few more items to the drum or rearranging the items and then restarting the cycle.
  • Large Items: Likewise, large items like comforters and blankets can sometimes cause an unbalanced load if they tangle up and consolidate in one area of the drum. Try manually redistributing the load so it’s spread evenly across the drum. You can also try lowering the spin speed.

Select the Most Suitable Washing Cycle

Changing the washing cycle setting may help to resolve the UE error in some cases. That’s because the different wash cycles can vary in how much water they use and how fast they spin. 

Less water and faster spin speeds are more likely to result in unbalanced loads. Therefore, if you use the ‘Heavy Duty’ or ‘Cotton/Normal’ cycles, try turning on the ‘Fabric Softener’ option as this will increase the amount of water used during these cycles.

Also, opting for the ‘Perm Press/Casual’ cycle may help as it uses a deep tub rinse and more water, meaning the load is better distributed throughout the drum.

Still Not Fixed?

If, after attempting these troubleshooting steps your washer is still displaying the uE/UE/Ub error code, there may be a more serious issue at play with your appliance, such as:

  • Damaged suspension rods
  • Worn out bearings
  • Defective shock absorbers
  • Foreign objects caught somewhere in the washer
  • A faulty sensor
  • Issues with the control board 

Try emptying the washer and running a ‘Rinse and Spin’ cycle. If the error code displays while running this cycle, this is a clear indication that your appliance has a severe problem such as one of those we’ve listed above.

For those competent in DIY, you may be able to inspect and replace any damaged suspension rods, shock absorbers, or sensors yourself. However, this will require you to disassemble the machine, so remember to unplug the appliance first for your safety. Refer to your user manual for the exact location of these components in your model. 

Likewise, inspecting the appliance for foreign objects or debris that may be obstructing the drum is something you may be able to do yourself.

However, for most people, it’s a safer option to call in a professional to diagnose and fix the cause of the UE error on your appliance. Attempting to fix these problems yourself can also void the warranty if you have one, so for safety and peace of mind, call an expert.


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