Paradise is a bait and switch type of company. Our 9 year old KitchenAid refrigerator had its compressor die. KitchenAid told us that the part was covered by warranty (10 years on this product) and they scheduled Paradise to install the new compressor with a service charge of $149. After waiting a week to get an appointment, the service person called me to tell me he was on his way and indicated that the part would cost over $1000 to install. I told him that that was incorrect, and he said he would only install for the $1000 plus.What a horrible experience. If your manufacturer books Paradise, please find another service company. We ended up just buying a new refrigerator. Lesson learned.
Overall Experience
Daniel Richards
03/09/2024
We had one technician that was awesome, unfortunately the next one for the same exact issue three weeks later was horrible. Had no prior knowledge of what the previous technician did, nor took the time to actually understand or fix the issue, and just replaced the same part that didn’t work the first time. We actually waited two weeks longer for the second service appointment because they were waiting for a part to come in, which wasn’t even what they replaced. He drove away by saying that the last technician lied to us. Great service guys!
Overall Experience
ray romero
03/09/2024
I've contacted this company through the warranty from when we purchased the appliances and the send out paradise to fix my appliances. Now this is the first time we're I'm having the technician come out more than once on the same issue... the tech was rude on the phone and the customer service was ok on the phone but there wait time for a technician was really long... Oh!!! Also the technician excuses are that they keep getting broken parts....THE PARTS DONT COME BROKEN FROM MANUFACTURERS!!! PEOPLE ARE MISHANDLING PARTS AND ARE BEING BROKEN.... THE OWNER OF THIS COMPANY SHOULD GIVE ALL HIS EMPLOYEES A REALITY CHECK BECAUSE IF YOU KEEP BEING LIKE THIS YOUR COMPANY IS NOT GONNA SUCCEED...I really hope things change here. And be more proactive on there parts handling and start using recheck logs to hold technicians accountable if they are the ones breaking the parts on purpose.... I really hope this gets to the owner of the company and sees that something is wrong.... thank you...
Overall Experience
Michael Donna E.
03/08/2024
In August 2023, my approximately four-year-old Whirlpool refrigerator WRT311FZDB01 was failing to keep food cold. Paradise Appliance, the authorized Whirlpool repair service determined the compressor had failed, and the repair would be covered under the extended warranty. Subsequently Paradise Appliance: installed a new compressor, returned again with Whirlpool factory service team to determine why unit was still not cooling, returned yet again to verify its failure and communicated to Whirlpool that unit could not be repaired. Ultimately Whirlpool refunded my original purchase price and hauled away the non-operating refrigerator.
Meanwhile, while Whirlpool was at my house to check on the failed refrigerator, the Whirlpool factory representative found and cured the noise problem in my new Whirlpool refrigerator. I had purchased a new refrigerator anticipating it would take time to fix the old one; I planned to keep the old one (now gone) as an extra in the garage after repairs were completed. The new refrigerator is still working OK.
Paradise gets five stars for not ignoring the need for repeated service calls, promptly arriving for those service calls, and facilitating reimbursement from Whirlpool.
Overall Experience
Ara S.
03/06/2024
We recently had a drainage issue (F1, E9 error code) with our Maytag dishwasher that we purchased in April of 2023. We called Maytag as we didn't want to attempt to fiddle with the dishwasher ourselves, as this may void the warranty. They, in turn, dispatched Paradise Appliance Service.
Our service person was Andrew, and I have to say, he was courteous, prompt, and very comminicative (texting us as to his arrival time along the way).
He helped us resolve our issue, and he did it in a very timely manner. Thank you, Andrew, and thank You, Paradise Appliance Repair!