Customer Reviews

My parents purchased an Amana washing machine approximately 6 months ago; so still under warranty. Paradise was scheduled; technician arrived and proceeded to diagnose the problem before he even looked at the machine. Claimed that we were probably either under loading or overloading the machine. My nephew was on site caring for my parents at the time of the service call. Not sure who the actual tech was...initials O.C. Received a copy of the service ticket via email from Jorge Correa, that basically said what the technician told my nephew BEFORE HE EVEN LOOKED AT THE MACHINE. The service ticket also stated "Customer Happy"?!!! Noooooooooo.........customer is definitely UNHAPPY! I'm in the process of following up with Whirlpool...even though it's tedious, they need to know the quality of the companies they are giving their warranty work to.

I saw the many varied reviews and I have to ask myself if these were actual warranty issues or if these were customer issues and depending on what the issue was if that was related to the customer service. I had a KitchenAid dishwasher under warranty that needed service Connor reached out to us by email and phone. He arrived on time with all of his tools etc and troubleshoot the problem. It seemed we had some type of pump/drain issue and one other issue. But again because we are under warranty he seem to be able to get the parts and return quicker than some of the reviews. I read so that's why I'm not sure if warranty work takes over general customer request. He was not able to fix it on the first day because he was waiting for some parts but returned two days later and called us to tell us he was coming in available earlier if that would work which it did. He was careful removing the dishwasher and handled it with care along with the floor and counter area around him. He worked very clean and wiped up after himself. Connor explained what was going on and what he was doing and that everything should work well. If we had any issues to reach out to him afterwards. There was no out-of-pocket cost for me which I felt was a good value because I was afraid that I would have to replace the KitchenAid dishwasher from 2019. We did not choose this provider, it was chosen for us from KitchenAid.

I was referred to Paradise Appliance Service for repair of my Maytag washing machine by Whirlpool. Mr. Salvador Lopez provided diagnostic work and got it working properly in short order. Yea! No more trips to the laundromat. Bonus: Mr. Lopez showed us how to properly set our oven clock. I was pleased with his service and just the fact that he's a nice guy. Will use him again.

Do not use them unless you have to. Even if you do, I would consider the cost to pay out of pocket with someone else. I've waited over 7 weeks for something my local repair company would have done in 2 days. They are awful to deal with. You can't speak on the phone to anyone in America. They outsource all calls so when they screw you over multiple times you can't speak to anyone to resolve it.

Whirlpool referred us to this company when our dryer stopped producing consistent heat. The technician looked at it for a total of 60 seconds and said "It's working". I explained that whatever produces heat is turning on and off intermittently so the clothes never actually dry. Instead of trying to FIX THE PROBLEM he said to call if it isn't heating at all. I explained that we aren't able to dry our laundry and already had to wait several days for them to come. When the next day it wasn't heating at all I called back to be told they had no appointments for 10 days. So no laundry for weeks and I had to pay $150 for NOTHING! I should have refused to pay. I had to have my ac repaired that week and had them look at the dryer (they do all appliances). He was able to figure out it was the coils and replaced immediately . He stated it was easy to see that it was turning on and off for that reason if the other tech just spent a couple minutes watching what it was doing. Paradise is LAZYYYYYYYYY.