Customer Reviews

Terrible service, my warranty company reached out to them, the tech was there for 2 minutes said the part wasn't under warranty. Gave me a Whirlpool phone number that doesn't connect to an agent. They also send me an estimate with no costs or labor charges so I had to call them twice over that.

Took the day off work, drove to my mother's and and waited for 3 hours. No call, no show. Tried to salvage whatever was left my work day and left, then they choose to call after the service window. TRASH. Didn't even bother calling tell me they were going to be late. I believe opposite of paradise is hell. Hell Appliance Service. Service Job #SWPT2460BE26-1

Kelly in the store was very helpful and friendly. The delivery personnel, Daniel and Shane were extremely accommodating and patient and made sure everything was 100% before departing. Extremely courteous as well. Would definitely recommend and shop there again myself.

Tech came to the house, and repaired the issue. After “Testing” the dryer he said all is good and left. Put a load in the dryer and there wasn’t any Heat. Called the company and they said that the ticket was closed and to make another appointment. Was without a dryer for 2 weeks. A new tech came to the house and found a wire not connected. Reconnected the wire and all was fine. Waited 2 weeks without a dryer for an issue the first tech caused. No Good

Beware. The service requested was only fulfilled halfway with this company. They came out and did half the job. The value of the work that they did was horrible. They came out to fix my washing machine about a month and a half ago. And just the other day I had to call the warranty company for them to come back out and fix the same issue that they didn't fix in the first place. When I spoke to the technician over the phone and confronted him about this, he started talking about some nonsense about reporting to the warranty company an absolute lie. I should have followed my first mind and not went with this company and asked the warranty company for someone different. The value of their work is horrible because they didn't fix it in the first place. Dealing with this company is so not worth it so please stay away. They absolutely do not value what they do and they do not value their customers. And on top of that they don't speak the truth behind what they're doing either. If you're calling them out for something covered under warranty, beware!!!! This company is not worth dealing with. The service provided was absolutely the worst I have ever experienced.