Customer Reviews


4.6

5,264 reviews

Los Angeles, CA
4.7
1384 reviews
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Long Beach, CA
4.7
572 reviews
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Irvine, CA
4.7
338 reviews
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Torrance, CA
4.7
187 reviews
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Garden Grove, CA
4.6
148 reviews
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Santa Ana, CA
4.7
143 reviews
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Santa Monica, CA
4.8
139 reviews
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Lakewood, CA
4.9
129 reviews
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Cypress, CA
4.6
126 reviews
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Anaheim, CA
4.6
118 reviews
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Tommy M.
06/14/2024
We have used Paradise Appliance on many occasions but they have dropped the ball BIG time this time! I'm "quite annoyed" with their lack of customer service on this service call. We called On Tuesday, June 11th at 9:49AM & explained our need, gave all the required data to the receptionist to open a ticket, received a repair date of Friday, June 14th. In our initial call we explained that we had gone through the troubleshooting with Whirlpool who ruled out what it wasn't was told it was our control panel that needed to be replaced. "All of this was shared with the receptionist." We received another call on Wednesday because they were not able to locate the model #; "why did it take an entire day to call me back to get the correct model #?" Gave the model # again, confirmed our appointment again for Friday, June 14th, tech would call to confirm time of arrival. Great, we were excited we'd be getting this fixed and behind us. On Thursday, June 13th received both an email and text confirmation for our appt. The Tech called this morning at 7:50AM to say he was 10 minutes out...Again, GREAT...we're on our way to having this behind us..."NOT!" Not only did he NOT arrive with the part to do the job but he also thought we should pay him because he came out!!! When making the the apppt the receptionist gave us a figure of $149 for the service call, while here again WITHOUT the ability to do the job because he didn't come with the part he said the service charge would be $250. He said he'd be back on Wednesday...while he was still here I called Paradise to speak with a supervisior. The receptionist, Amelda asked what was the issue...my thought, "why should I explain it to you when you will probably NOT be able to appropriately relay my issue, plus I do NOT want to have to explain it twice." She put me on hold, came back after a couple of minutes to tell me a supervisor wasn't available and would call me back sometime today. "NOT GOOD PARADISE...NOT GOOD!"
Overall Experience
Patty G.
06/12/2024
Tech came out on Wed June 5th to fix washer. Now less than 1 week the washer is not working again with what appears to be the same issue. Now I'm being give 6/17 for another tech to come out! Machine wasn't repaired correctly the first time and now I have to wait 5 more days for another appt. This should be expedited due to the failure to fix it the first time.
Overall Experience
Mike T.
06/12/2024
Once again Paradise Appliance saved the day. My Maytag washer, still under warranty decided so go south on me. Maytag set up an appointment with Paradise. The folks at Paradise are kind, conscientious and they know their business.\ Standing ovation for Paradise Appliance.
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Kung P.
06/09/2024
NOT SO MUCH A PARADISE!!!!! Beware of their super HIGH minimum service charge and very non helpful, eager to charge you technicians. I think in cahoots ( love this word) with Maytag. They came out and wanted to charge me $300 to install broken wheels on a dishwasher, and so I sent them away, because that was an ridiculously insanely high amount just to literally pop on some wheels that he can just order online. Maytag could have just ordered these wheels for me but they just had we call out a technician to come to my house to order wheels? They ended up charging me $175 dollars and I didn't get my wheels and they didn't tell me the part number of what part to look for or what to order online. The pseudo technician was there for ten minutes and didn't even touch or look at my dishwasher as I told him that I just needed wheels and it didn't' need to cost that much. I just paid him and didn't want to cause a scene but in the end, I didn't get my wheels and Maytag didn't give me the wheels either. So the whole thing ended up costing me a lot of money for nothing. When my friends finally told me I was scammed and what did I pay for? I called Maytag and Paradise back and they were not helpful at all and said I had to pay all the fees for nothing. I am really upset by off their misinformation when I could have just been sent the wheels to me by mail and avoided the whole hellish and every expensive interaction with Paradise. My experience was not a paradise but an expensive lesson in hell. I do not recommend or condone doing business with Maytag or this place at all. They just want money and don't call about fairness, customer service and what is correct and right. Avoid. One star for just existing.
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Briana Pollard
06/01/2024
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