Purchased a new washer and dryer. The washer was not working or properly after five months.I called Lowe’s where I purchased my appliances and they advised me that my items were still under the one year warranty so they made arraignments to have a tech come to my home from Paradise Appliance Service. This company was OUTSTANDING from start to finish. I rcvd multiple forms of communication advising when my tech would show up, approx time and the driver’s location. I was impressed. When the tech arrived, he was friendly, professional and ready to diagnose the problem with my washer. Within two minutes, the tech discovered the problem, resolved it and taught me how to properly use my washer. This was definitely user error. While the tech was in my home, he made several adjustments to my washer and it is operating like a champ. This was a very good and positive experience
Paradise was not my first or second choice for service but it was assigned my warranty work for my Kitchen Aid oven..Lead time was a bit longer then we desired. BUT the tech came out with the right part so it was a 1visit repair.**Jimmy the tech was clean, well organized and respectful.I see other posts about bad service, but for our visit it was great.
Javier was my technician and he was very polite and friendly. He was also on time and very prepared. He called me before arriving to my home. He was quick to fix my washer. My washer is fixed and I am extremely happy with their services.