Customer Reviews

Local Reviews
for Los Angeles, California

Rated 4.6 out of 5 stars based on 1056 customer reviews

Our Reviews by City

Map of Garden Grove, CA

Very nice and professional.

The repair man was clean, professional and personable. He explained to me what he was doing and when he had a problem he was honest and let me know what he was going to do. In the end it was fixed.

Map of Huntington Beach, CA

Rude Non Service

The repair man showed up and took one look under the sink and saw we had a reverse osmosis water system supplying water to the refrigerator. Without checking anything, he declared that the RO system was the problem. I barely got a chance to tell him that the RO system worked fine with our previous refrigerator. By that time he was already out the door and refused to do any trouble shooting. We called another technician and he fixed the problem in an hour. The problem was internal to the refrigerator and was NOT the RO system. I am disappointed that he didn't listen to me and he refused to do any basic trouble shooting. His visit was a colossal waste of time.

Map of Anaheim, CA

Nice personnel

Good professional technician.

Map of Torrance, CA

great service by technician

the service technician was above and beyond helpful but the scheduling and ability to request timeframe for appointment are horrible

Map of Rancho Palos Verdes, CA

Whirlpool Washing Machine Repair

Excellent, very knowledgeable and professional technician.

Map of Laguna Niguel, CA

Great service, despite the long wait to schedule the service call

Ramon was awesome- courteous, knowledgeable and had a great sense of humor!! My only complaint was in the wait time to have a repairmen sent out- it was an entire week.

Map of Lakewood, CA

Excellent Service!

I had the most respectful and professional technician at our home. He came in prepared to fix our washer. He was patient and answered all my questions. He also gave me tips on taking the best care of our machines. I’d definitely have him back out for future repairs!

Map of Long Beach, CA

Great Service from Enrique

Enrique did a great job. Very professional!

Map of Los Angeles, CA


Map of Los Angeles, CA

Kitchen-Aid Convection Oven

The technician, Francisco, arrived within the window the company said he would. He was very friendly and professional. I watched him do the diagnostics. Even though my oven did not act up while he was here, he suggested that I record the noises when they happen so he can hear what I'm talking about. Meanwhile, the diagnostics showed that everything was ok.

Thanks Jonathan!


Edi Carias did such a great job.

Great service

Very satisfied

Great service ,

Very knowledgeable, professional, knows his business, heard the noise knew exactly where to go. Could not have had a better experience!

Great Service

Service was well below average, very disappointing

1. Ramon parked his truck in our single load driveway, blocking access for others 2. Ramon asked to use our step ladder, did he not have one? 3. Ramon asked to use our vaseline, does he not have tools & supplies? 4. Ramon used our kitchen towel without permission and asked for another larger towel, does he not have supplies? 5. Ramon asked to use my hair dryer, his steamer did not work. 6. Ramon did not give us any pricing for new parts, he just assumed new parts were too expensive and we would rather be left with a freezer door that does not line up with the refrigerator door. I would never use Paradise Appliance again and have reported all the issues to Whirlpool.

Great service


Not satisfied, I requested a copy of the report from the technical service

Again I requested a copy of the work report from the technical service person and I have not received any response regarding the paperwork..

Excellent service and honesty

Great service

The gentleman was knowledgeable and respectful. He narrowed down several possibilities as to the cause of our refrigerator’s loud noises.

Service could be better

Technician was rude and would not listen to what I was saying about the appliance and insisted that it could not be doing what I said that was wrong with the appliance.

Very super respectful and profesional great knoledg

Larry is knowledgeable, professional, and clean

Johnny rocks! Great service.

Helped Diagnose immediately

He was able to quickly diagnose and help figure out a solution that is cost effective. It turns out the Dishwasher wasn't broken, and he helped me figure out next steps to address it right away. Kudos!

Great Customer Service

The service tech called prior to arrival, showed up on time, was polite, and quickly found and resolved the issue.




Came on time

My refrigerator was still under warranty, so the price was perfect: $ 0 It did take a week however, before a technician could come; I would suggest more technicians or more service companies to make the time between the call for service and the day the service is rendered, shorter.


Great Service

Great service

Knowledgeable, competent gentleman

punctual, polite and knowledgeable

Great Service Techinician!

Jon is a great service technician! He is knowledgeable, polite and helpful.

Cruz is best on staff

Excellent job

He was Great. Knowledgable, friendly, and fast

Great serviceman. Apopointment service not great.

The serviceman was excellent. The issue was that I had requested a morning appointment and 3 times they rescheduled it to the afternoon.

Not much help

Great, fast service. Ramon was very personable and did his job well. We were very satisfied with his work.

Fair Assessment

Ramon provided an assessment of our dishwasher pump that we thought was broken and let us know that he couldn’t find anything wrong with it and wouldn’t recommend spending the money to replace it.

Pleasantly surprised!

I had been informed by telephone that the service technician would arrive between 6-8 pm, but I was very glad to see the technician around 2:00 pm. I gave no rating for cost/pricing as my work is under warranty.