Customer Reviews

THE ABSOLUTE WORST SERVICE! I bought over $18K of Jenn Air kitchen appliances and purchased the extended warranty. In the last month both my refrigerator and oven have had issues. Paradise Appliance came 11/20 to look at the oven, but the repairman clearly was not interested in fixing the issue that day (i.e., brought no parts or tools even though my husband (who is a service technician) told the repairman what the issue was (gas safety valve not working). Repairman said he would order parts which would take at least a week. I live in Los Angeles, someone please tell me why it takes a week to ship parts (that's what he said) to LA? Follow up appointment to actually "fix" the oven was today 11/27 - yes, the day before Thanksgiving. We confirmed the appointment last night and at 11am today, we get an email that our repairperson "will not be available to work today." They say it is "car trouble." On the phone with their customer service and tell us they have no backup transportation options (rental car, another service car??) Still waiting for a call back from the supervisor. I wish I could give negative stars. Now, I have no oven working for Thanksgiving Day. The absolute worst.

Michael came out to help us. He is a very professional and informative person. A pure pleasure to work with. He is a credit to your organization.

This company was scheduled by Kitchen Aid to fix our refrigerator that was leaking water. The appointment window was one week. I asked for an earlier date but could not get one. I waited patiently and on the date of the repair a representative called my number at around 7am that they will not come. I missed the call. I called them at 3pm to find out if they were still coming. They said they were not coming that the guy who had to come was not at work that day. I asked if another person was coming later that day. They said no one was available. I asked if another person was coming the next day. They said no, the next available appointment was in one week. Mind you that this situation was happing 3 days before Thanksgiving. I pleaded with them to send someone because I have waited for long (one week) and this was a festive period. They were unconcerned with my predicament. I tried to convince them on them that I have children and really needed to have the leak fixed. They still did not accept. I asked for a supervisor but they said one was not available. 24 hours one called me with the same blank excuse that no one could come in. If there is a grade less than zero I will give this company. I do not know why KitchenAid will have this company in their list of companies to refer to their customers. Will never recommend them to anybody.

Do not use this company. They do not keep to their schedules and have extremely poor customer service. THEY DON'T CARE. Had our dishwasher repaired yesterday. When re-installing, tech put a mounting bracket in backwards. That bracket scratches/damages the door when trying to close it. So we can't use dishwasher without damaging the door. I called them this morning and emailed them pictures. They said "earliest we could schedule you for is for next Tuesday." I told them this was unacceptable since we wont be able to use the dishwasher for 5 days. THEY DON'T CARE.

Horrible mean man that showed up. It took a month for them to finish the job because he didn’t want to do the job and he lied and said it works without testing it the first time. He came back mad, angry; rude, said he can come back another day, was banging on the door!! Horrible service!!! Remember, you chose this job! Not me.