Schedule Service Online

If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Paradise Appliance for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.

APPLIANCE REPAIR COST

Service Charge
Trip & Diagnosis: $109.95
Additional Appliance: $59.95 
*Labor is based on the repair(s) and will be provided by our technicians at the time of diagnosis.

This is how we order the exact replacement part for your product. This can be found on your appliance, but it varies on where it can be located. This isn't required, but can sometimes help expedite your repair.
We will touch base with you to confirm your official scheduled date
Click or drag a file to this area to upload.
Send us a picture of the issue | Send us a picture of the model/serial tag. (This isn't required, but sometimes can help)
Share with us as much as you can about what is going on. The more info you provide, the more likely we can fix it on the first trip.
I'm confirming this product is not covered by any type of warranty. I'm agreeing to pay the Service Call and the diagnosis fee is $109.95 upon arrival. Parts and labor are extra if needed. We will Quote you for the entire repair once problem has been diagnosed by our expert technicians. I agree to have payment for services ready upon arrival. I agree to have the product accessible. I agree to have my driveway accessible during inclement weather. **NOTE** If product under any type of warranty, do not use this scheduler. Please contact the manufacturer or extended warranty company directly to schedule for service.

About Your Appointment


Trip and diagnosis Fee: Our trip and diagnosis fee is $109.95 for the first appliance. Other appliances diagnosed while our technician is in your home, will be subject to a $59.95*fee

*For additional appliances, the diagnosis and trip fee of $59.95 is waived if you approve the estimate for repair of the appliance.

If you decline an estimate, your trip and diagnosis payment is valid for 30 days from receipt. If you call outside of those initial 30 days to approve an estimate, your repair might be subject to a second diagnosis fee.

Cost of Labor: Our labor diagnoses are based on the job required of our technician. Our labor rates are based off industry standards and not on an hourly basis. Our technicians are trained professionals who undergo yearly training and have our entire organization’s support on the field. We stand behind our work and are 100% insured. Each truck is stocked with commonly used parts and we provide every technician with top of the line technology in order to deliver service that is efficient and effective.


COST BREAKDOWN

What goes into the cost of our service call and diagnostics?


VANS

The purchase and maintenance of each technician’s van, including insurance and taxes.

FUEL

Until Tesla releases a service van, we have to continue using gasoline for our vans.

TOOLS

From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.

VAN STOCK

We keep parts in our van that are prone to needing replaced during the average appliance lifespan.

LIABILITY INSURANCE

We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.

TECHNICIAN TRAINING

We are always looking for more talent to join our team and we will train you, also continuing education throughout the technician’s career.

MOBILE TECHNOLOGY

Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.

EMPLOYEE BENEFITS

Health and Retirement plans for each technician. Paid vacation and sick leave.

TAXES & LEGAL

As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.

MARKETING

Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.

OFFICE EQUIPMENT

Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.

OFFICE BUILDING

Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.

How We Schedule

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. 

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!  We call ahead about 30 minutes prior to arrival.  

YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Paradise Appliance, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

Our COD work is backed by a 1 year labor warranty*.

Our in-warranty OEM work has a 90 day labor warranty.

*The warranty is valid for same issues only. If your appliance has a different and unrelated problem, we will provide you with a quote for the additional repair.

Parts: We only use components sourced from the manufacture or authorized distributors. Because of that, all parts will carry a one year warranty!