Schedule Service Online
If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Paradise Appliance for a quick solution.
To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.
If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.
APPLIANCE REPAIR COST
Trip & Diagnosis: $109.95
Additional Appliance: $59.95
*Labor is based on the repair(s) and will be provided by our technicians at the time of diagnosis.
About Your Appointment
Trip and diagnosis Fee: Our trip and diagnosis fee is $109.95 for the first appliance. Other appliances diagnosed while our technician is in your home, will be subject to a $59.95*fee
*For additional appliances, the diagnosis and trip fee of $59.95 is waived if you approve the estimate for repair of the appliance.
If you decline an estimate, your trip and diagnosis payment is valid for 30 days from receipt. If you call outside of those initial 30 days to approve an estimate, your repair might be subject to a second diagnosis fee.
Cost of Labor: Our labor diagnoses are based on the job required of our technician. Our labor rates are based off industry standards and not on an hourly basis. Our technicians are trained professionals who undergo yearly training and have our entire organization’s support on the field. We stand behind our work and are 100% insured. Each truck is stocked with commonly used parts and we provide every technician with top of the line technology in order to deliver service that is efficient and effective.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
We are always looking for more talent to join our team and we will train you, also continuing education throughout the technician’s career.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.
How We Schedule
Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive.
DAY OF YOUR APPOINTMENT
Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day! We call ahead about 30 minutes prior to arrival.
YOUR APPLIANCE’S AGE
If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.
If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.
At Paradise Appliance, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:
Our COD work is backed by a 1 year labor warranty*.
Our in-warranty OEM work has a 90 day labor warranty.
*The warranty is valid for same issues only. If your appliance has a different and unrelated problem, we will provide you with a quote for the additional repair.
Parts: We only use components sourced from the manufacture or authorized distributors. Because of that, all parts will carry a one year warranty!