I am going to be honest - I thought I would be writing a one star review but here I am, giving them 5 stars! Very long story short....I purchased a KitchenAid refrigerator in 2018. After 4.5 year it stopped working. It was out of warranty so we went through our home warranty for repair. It was 7 months of back and forth with the other company unable to repair it. I wrote a letter to the BBB, got a payout from the home warranty and used that money to buy a brand new fridge. We got the same model, thinking there is no way this situation could happen again. But it did and it was only 1 year old! Paradise was the company that was assigned by Costco & Whirlpool. Of course I read the reviews and expressed my dissatisfaction; I think it is PTSD from my previous experience. There was a little hiccup with the original service appointment, but since then, they have been great with their communication and service. Most importantly, Victor repaired my refrigerator on the first try! I did buy a thermometer on Amazon to gauge the temperature and have noticed a few inconsistencies. I called and they sent Victor back out. He confirmed everything is working and explained a few things which made it make sense. I am satisfied with my experience with Paradise and really hope that this repair is long term. The biggest lesson I learned from this whole experience is to stay away from KitchenAid refrigerators! 😉

I'm honestly surprised by the low ratings. My experience was great! The technician arrived promptly, replaced the part in my Whirlpool washer, and had it running like new in less than 15 minutes. I would absolutely call these guys again, even for out-of-warranty repairs. I was fortunate that they had the part on hand and could fix it immediately, but I would totally understand if it needed to be ordered. Overall, I'm very satisfied with the service

I am writing this review to especially acknowledge my technician, Tam Trinh. We were sent a rep from Paradise through our Whirlpool warranty. It was an almost six month repair process, mainly due to issues with parts coming in broken. We finally were sent Tam the last two visits and, wow! He is thorough, professional, friendly and best of all, takes pride in his skill and work ethic. Had we been working with Tam from the beginning of the process, I believe it would have been a much shorter repair time and I would have been saved many trips to coin laundry. If you have a choice to request a specific technician, ask for Tam! Communication was solid and all staff very friendly.

Victor is amazing! Instead of just replacing the broken parts (water pump) on our dishwasher, he discovered the root cause, which was a faulty heating element seal. The resulting leak and its associated rust is what caused the pump to break. He replaced everything affected and we should be as good as new. Five stars for Victor!

Scheduled through Kitchenaid to look at our ice maker that was leaking and causing the ice to clump. Gilbert showed up, assessed the problem and fixed the problem (replacement maker) in no time.

I was able to schedule service at my convenience. I was messaged a 3-hour window the day before. Our tech, Luis, came in that timeframe. He was polite, professional and knowledgeable. He assessed the problem quickly and was able to take care of our issue right away.