I don’t know where all the bad reviews are coming from but my experience with them (3 service calls) has been nothing but great.  The first repair was under warranty by Kitchenaid and the other 2 were out-of-warranty repairs, 1 of which was covered by Kitchenaid since it was immediately after the warranty had expired.The technician was courteous, answered all my questions, had all the correct replacement parts with him and overall it was just a great experience.  Although I do agree that they need to work on picking up the phone.  Some of the hold times were excessive.

Our 2013 Jenn Air double oven stopped working.  We were referred to Paradise Appliance Service by Jenn Air customer service.The initial service call occurred as promised, with a timely arrival.  The technician was competent, courteous and a pleasure to deal with.  Part had to be ordered, and as soon as it was received by Paradise a follow-up appointment was made.  2 technicians came out yesterday, changed out the part and our double oven is now working once again.  Have no complaints whatsoever and we will use this company again should we need them!

Very patient and called whirlpool tech while at call . Great service, problem fixed and ice maker is functioning properly.

Guillermo was very professional, polite and effectively addressed our issues and concerns. He extremely through with diagnosing and determining the appropriate solutions. He went above an beyond our expectations. Thank you Guillermo!!!!

Pablo was prompt and stayed in touch even before he arrived