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for Torrance, CA
Antonio - Torrance, CA
Donna - Torrance, CA
Very prompt service, but as far as price, it was covered under warranty.
Steve - Torrance, CA
The service man was very friendly and replaced my ice maker unit, but it didn’t seem like he had much confidence in what he was repairing.
Allen - Torrance, CA
We are completely enamored with the service we received. Kobe well done.
Hany - Torrance, CA
Kevin - Torrance, CA
Natalie - Torrance, CA
Enrique was great. He was punctual, very nice and polite, and got the job done quickly.
great service by technician
Christopher - Torrance, CA
the service technician was above and beyond helpful but the scheduling and ability to request timeframe for appointment are horrible
Randall - Torrance, CA
Everything went well
Anthony - Torrance, CA
Awesome and fast repair, thank you very much for a pleasant and easy experience.
Ice maker repair
Joseph - Torrance, CA
Problem not fixed on first appointment
Silvia - Torrance, CA
Great Service, will ask for company for any future moproblems with our machines.
Jesse - Torrance, CA
Edi was awesome, knew exactly what the problem with our machine was. He took care of the problem quickly and efficiently.
Vivian - Torrance, CA
Washer machine works perfectly after getting it serviced. Thanks
Larissa - Torrance, CA
Enrique went above and beyond his duties to be sure he did a good job.
Mark - Torrance, CA
Richard - Torrance, CA
1/1/19 Microwave issue-time set worked but turntable didn't turn and light didn't come on. Called to set up appointment, earliest they could come was the 10th of January. First appointment 1/10/19 fuse issue $30 part that had to be ordered, repairman returned on 1/15/19 to replace, 3 1/2 hours later not only wasn't he able to fix the problem but now the oven didn't work, which was working the evening before his arrival to repair the microwave. Another part had to be ordered was due in on the 18th and that repair was to be made on the 18th. The part didn't arrive so had to be rescheduled for the 21st. Still no part, finally the part arrived on the 22nd and the repairs of both the microwave and the oven were completed. We were required to pay for the oven part which worked fine before their repair man caused a problem. Therefore we were without a microwave for 22 days and an oven for 10 days due to incompetent repairman who caused the problem with the oven. During this time we continued to try to reach a superior at the company and were told an email would be sent to a supervisor who would contact us within 24 to 48 hours. We received a voice mail from some one named Edwin two days after our call we called him back three times left messages and we have yet to hear from him. Repair capabilities for inadequate. Customer service terrible Access to management or owners is unavailable Price was unreasonable considering they caused the problem.
Excellent Service and Customer Experience
Prashant - Torrance, CA
The team was great. They fixed the issue we had in no time. The went beyond there way to explain not only about the appliance we called for but the others we had as well. Awesome Job!
Enrique is a hardworking genius!!!
Sean - Torrance, CA
Isaias - Torrance, CA
Edi was very fast and profesional
Rogelio - Torrance, CA
Chris diagnose the problem of the washer, replace the part, and then test the washer. Very good job and great service. Thank you.
Jhovanna - Torrance, CA
Ryan - Torrance, CA
Brian - Torrance, CA
He replaced a part,the washer seemed to start ok but is still broken. Over 3 weeks and i have to wait til tuesday to see a tech . I am sure it will need another part. Another week? NOT HAPPY!!!
Kitchen Aid Warrantee Follow Up
Diane - Torrance, CA
Great customer service...Extreamly knowlegable and efficient.
Rashed - Torrance, CA
Ryan - Torrance, CA
Chris did a fantastic job. He was thorough and the machine is working great now!
Patrick - Torrance, CA
competent and honest technician
REFRIGERATOR KITCHENAID KSC24C8EYY01 "Not freezing, found low on freon, replaced the freezer evaporator coils, compressor and evaporator coils for the refrigerator already installed."
REFRIGERATOR KITCHENAID KSC24C8EYY01 "Found low on freon, compressor and ff evaporator already installed, could not fine the freon leak, ordering freezer evaporator.; ordrng 1 WPW10239732 (evaporator)"
REFRIGERATOR WHIRLPOOL WRS312SNHM01 "Both doors are rusting, new unit just delivered, cleaners not working, ordering doors.; ordrng 1 LW11258471 (freezer door) and 1 LW11259517 (dor-fip) and 1 W11223753 (nameplate)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "New just purchased, not freezing at all, possible sealed system problem, customer will not allow me to check, wants unit replaced, called thech line but already closed..."
DISHWASHER WHIRLPOOL WDT730PAHZ0 "not working at all, wash motor not starting, replaced sump assy and main control board."
REFRIGERATOR FD KITCHENAID KRFF507ESS01 replaced water valve and ice room fan motor
REFRIGERATOR KITCHENAID KRFC302ESS00 "Door leveling and closure concerns, adjusted doors and leveld, tighten door handles."
OVEN KITCHENAID KFGS530ESS2 "complaing not heating up and take to long to bake , i run a test cycle 5 difernt reading temperatures and the average 363 degree at 350 set up , i call whirpool and talk to kevin and he gave me SR# 7724786691 , unit working ok tested fine ."
REFRIGERATOR WHIRLPOOL WRF560SEYM04 "Customer reported freezer was badly iced up but onit was disconnected prom wall, replaced defrost thermistor and main control board..."
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Wash motor not working, ordering complete sump and main control board if needed.; ordrng 1 W11305308 (cntrl-elec) and 1 W11085683 (pump&motor)"
REFRIGERATOR FD KITCHENAID KRFF507ESS01 ordered new ice maker fan motor and water inlet valve auth number kk1w500xpl1; ordrng 1 W10846539 (ice box fan) and 1 WPW10341329 (water valve assy) and 1 W10843055 (control) and 1 WPW10553630 (escutcheon) and 1 W10864518 (adapter)
DRYER WHIRLPOOL WGD4815EW2 "exhuast vent was clogged, customer needs to fix exhuast vent"
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 "Refrigerator door swings to fast when open, adjusted doors and leveld unit, tested, door closing normal now. instructed on door closing mechanism."
REFRIGERATOR WHIRLPOOL WRF560SEYM04 "Unit was unpluged, customer reported having ball of ice and fan motor making noise, possible no defrost condition, ordering parts listed.; ordrng 1 W11035836 (control board) and 2 WPW10383615 (thermistor)s and 1 WPW10436849 (heater)"
REFRIGERATOR WHIRLPOOL WRF560SEYM04 "Leaking on floor, cleared the drain and removed frost and tested."
REFRIGERATOR FD KITCHENAID KFIS29PBMS00 "Water leaking, frost build up bottom of refrigerator compartment, cleared and defrosted ff drain, cleaned up frost and adjusted doors..."
REFRIGERATOR MAYTAG MFI2269FRZ02 "Not making ice, replaced the ice maker and cycled tested, used ice maker from w10882923 ice maker kit.; used 1 W10882923 (ice maker) from stock"
REFRIGERATOR KITCHENAID KBSD602ESS00 "No interior ilumination, remove and reinstalled the aurora led power supply board and leds came on, tested, working fine now..."
REFRIGERATOR KITCHENAID KSC24C8EYY01 installed part compressor and rc evp test check all functions. advised cust to wait for 24 hrs for normal cooling temperature. additional labor auth KJVUHJVNL2; used 1 W10316760 (THERMISTOR) from stock
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Water leaking, found piece of foreign material inside drain hose, cleared drain hose and tested...."
LAUNDRY CENTER WHIRLPOOL n/a replaced water pump
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Freezing in thr refrigerator compartment, replaced the air diffuser and thermistor."
FREEZER KITCHENAID WRS325FNAM01 "replaced FZ door but found imperfections on the cabinet, seems af if it was dropped.. unit unrepairable SR 7724610147"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Not working at all, replaced the main control board and ui panel..."
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Frost and moisture inside, adjusted doors and leveled, doors closing fine now, Cosco one year additional warranty."
REFRIGERATOR KITCHENAID KSF26C4XYW00 "Not enough ice production, replaced the ice maker and cycled tested, customer reported fridge was making noise but I was not able to duplicate noise problem...; used 1 WPW10251076 (ICEMAKER) from stock"
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Frost inside freezer, found door not closing due to food overloading, also adjusted refrigerator dooe was making noise..."
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Not making ice, frozen fill tube anmd broken wires, ordered comp"
REFRIGERATOR KITCHENAID KSSS42QKX00 return air was blocked
REFRIGERATOR WHIRLPOOL KRFF302ESS0 "Checked door and gaskets, all three doors closing normal, could not fine any problem..."
WASHER MAYTAG n/a needs new outer tb and rotor and washplate
REFRIGERATOR WHIRLPOOL IT21AMXRQ03 "Customer stated unit was not freezing, checked compressor and fan motor, working fine, defrost system ok, has a full frost patter..took pictures.."
REFRIGERATOR WHIRLPOOL KRMF706ESS0 "Not dispensing any ice, replaced the dispenser motor and drive shaft, tested, working fine now...."
REFRIGERATOR WHIRLPOOL KRMF706ESS0 "Not dispensing ice, ordering dispenser motor and shaft..; ordrng 1 WPW10347114 (shaft) and 1 W10822606 (motor)"
REFRIGERATOR KITCHENAID KRFF305EBL00 "Top door hinges missing some screws, replaced missing screws and adjusted refrigerator doors, customer reposted cabinet side have some defrsion on two spots I took pictures to document it...instructed no repairs on cabinet avail."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Noisy, could not duplicate noise problem but Ichecked and adjusted compresor and condenser tubing for possible vibration, adviced on food storahe and door closing"
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Still freezing in the refrigerator compartment, replaced the main control board, temperature thermistor, air duffuser and filter housing that was frozen and cracked..."
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Still freezing in the ref section, replaced air diffuser but it was already installed on prev repair visit, need to order temperature thermistors and main control board..; ordrng 1 W11089236 (main pcb) and 2 W10316760 (thermistors)s"
REFRIGERATOR JENN-AIR JFC2290REP00 "Left door not closing correctly, adjusted door and vertical mullion...door closing normal now...."
REFRIGERATOR WHIRLPOOL WRS325SDHW02 "Customer stated that the alarm will not stop bipping, tested could not fine a problem, working fine at this time, adjusted door leveling."