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for Torrance, CA
great service by technician
Christopher - Torrance, CA
the service technician was above and beyond helpful but the scheduling and ability to request timeframe for appointment are horrible
Randall - Torrance, CA
Everything went well
Anthony - Torrance, CA
Awesome and fast repair, thank you very much for a pleasant and easy experience.
Ice maker repair
Joseph - Torrance, CA
Problem not fixed on first appointment
Silvia - Torrance, CA
Great Service, will ask for company for any future moproblems with our machines.
Jesse - Torrance, CA
Edi was awesome, knew exactly what the problem with our machine was. He took care of the problem quickly and efficiently.
Vivian - Torrance, CA
Washer machine works perfectly after getting it serviced. Thanks
Larissa - Torrance, CA
Enrique went above and beyond his duties to be sure he did a good job.
Mark - Torrance, CA
Richard - Torrance, CA
1/1/19 Microwave issue-time set worked but turntable didn't turn and light didn't come on. Called to set up appointment, earliest they could come was the 10th of January. First appointment 1/10/19 fuse issue $30 part that had to be ordered, repairman returned on 1/15/19 to replace, 3 1/2 hours later not only wasn't he able to fix the problem but now the oven didn't work, which was working the evening before his arrival to repair the microwave. Another part had to be ordered was due in on the 18th and that repair was to be made on the 18th. The part didn't arrive so had to be rescheduled for the 21st. Still no part, finally the part arrived on the 22nd and the repairs of both the microwave and the oven were completed. We were required to pay for the oven part which worked fine before their repair man caused a problem. Therefore we were without a microwave for 22 days and an oven for 10 days due to incompetent repairman who caused the problem with the oven. During this time we continued to try to reach a superior at the company and were told an email would be sent to a supervisor who would contact us within 24 to 48 hours. We received a voice mail from some one named Edwin two days after our call we called him back three times left messages and we have yet to hear from him. Repair capabilities for inadequate. Customer service terrible Access to management or owners is unavailable Price was unreasonable considering they caused the problem.
Excellent Service and Customer Experience
Prashant - Torrance, CA
The team was great. They fixed the issue we had in no time. The went beyond there way to explain not only about the appliance we called for but the others we had as well. Awesome Job!
Enrique is a hardworking genius!!!
Sean - Torrance, CA
Isaias - Torrance, CA
Edi was very fast and profesional
Rogelio - Torrance, CA
Chris diagnose the problem of the washer, replace the part, and then test the washer. Very good job and great service. Thank you.
Jhovanna - Torrance, CA
Ryan - Torrance, CA
Brian - Torrance, CA
He replaced a part,the washer seemed to start ok but is still broken. Over 3 weeks and i have to wait til tuesday to see a tech . I am sure it will need another part. Another week? NOT HAPPY!!!
Kitchen Aid Warrantee Follow Up
Diane - Torrance, CA
Great customer service...Extreamly knowlegable and efficient.
Rashed - Torrance, CA
Ryan - Torrance, CA
Chris did a fantastic job. He was thorough and the machine is working great now!
Patrick - Torrance, CA
competent and honest technician
Cornelis - Torrance, CA
Kenneth - Torrance, CA
Mark: Excellent service very professional
Mark - Torrance, CA
Rose was very professional and efficient. She diagnosed a problem immediately and was prompt in returning with all the parts needed to fix the problem. She was amiable, polite, and has a great sense of humor. When our next appliance breaks, we will call paradise and request Rose as our repair person.
prompt, courteous, good job
Irene - Torrance, CA
Peter - Torrance, CA
Service was good, very friendly. A reschedule for a Saturday never happened, however, and was delayed to the following Wednesday.
Allen - Torrance, CA
All requirements were met and the performance was done with enthusiasm.
Rogelio - Torrance, CA
Edi was on time, diagnose the problem of the washer, fix it and then test it to make sure that it is working ok. Edi did a very good job / great service. Thank you.
DRYER MAYTAG MGD3500FW0 "replaced main cntrl and that fixed the error code issue, i also tugged on some wireing so it elliminated this buzzing noise they were getting"
DISHWASHER KITCHENAID KDTM354DSS4 "Notr working, found main control and wire harnes badly burnt, replaced control board, wire harness and console, tested working fine, using t#KIWUP00MPL2;"
DISHWASHER KITCHENAID KDTM354DSS4 "i was the helper for field training class , done ok"
REFRIGERATOR SBS WHIRLPOOL WRS571CIDM01 foound heater not turning on; ordrng 1 WPW10495967 (heater) and 1 W10861655
WASHER MAYTAG MVWB835DW0 "complaing not working , found error code F5E3 bad lid lock , just ordering part; ordrng 1 W10810403 (lid lock assy)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Freezing in the refreigerator compartment, replaced the air diffuser and main control board..."
REFRIGERATOR KITCHENAID KRFC302EBS00 "Loose handles, adjusted and tighten door handles.."
DRYER MAYTAG MGDB850YW3 ref number 1459855554 for credit card replaced door latch
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Not making ice, low water pressure, found broke wires on left door, ordering door ,user interface and ice maker, adviced doors take 5-6 weeks.; ordrng 1 W11129497 (left door) and 1 W11314429 (ui) and 1 W11099789 (ice maker) and 1 W11312193 (cover filter)"
REFRIGERATOR KITCHENAID KBSD608ESS01 found valve to have a small leak so i switched out with a new hose as well.. unit no longer leaks
DISHWASHER KITCHENAID KDTM354DSS4 "Shorted heater burnt and melted wire harness, ordering complete wire harness call for double l;abor, 2nd man needed #KIWUP00MPL2; ordrng 1 W10752245 (wire harness) and 1 2ndman (2nd man)"
REFRIGERATOR KITCHENAID KSSC48QMS01 rediagnosed and found immiter boards to be faulty.. the price for the immitter boards is 173.04 the icemaker was 179.21 the customer is just going to be refunded the diffrence of the part price; ordrng 1 W10757851 (cntrl-elec)
WASHER AMANA NTW4516FW3 leveled the unit so drum wont lean to the front preventing the unit to spill water.
WASHER MAYTAG MVWB835DW2 replaced valve that was letting water in constantly letting water in
WASHER WHIRLPOOL WFW88HEAW0 cx is going to decide if he want to proceed with repair
WASHER MAYTAG MVWB835DW0 unit is sitting on bricks (unleveled) and so any load larger than a light load will cause unit too go off ballence
WASHER MAYTAG MVWB765FW3 "noise was just the clutch enngaging and disengaging,, i explained to cx when u have a heavier load inside while agitating it will make a loud pop noise... water valves were actually switched"
REFRIGERATOR WHIRLPOOL n/a "Freezing in the refrigerator section, ordering air diffuser and main control board for Saturday 16th; ordrng 1 W11174836 (control elect) and 1 W11236848 (air diffuser)"
OVEN KITCHENAID KFGS530ESS2 replaced the main cntrl and now unit is heating up to propor temps
DISHWASHER KITCHENAID n/a found rinse aid was turned down too minimum.. so i adjusted the rinse aid to relese the maximum ammount .. i also turned up water heater for hotter water
REFRIGERATOR SBS KITCHENAID n/a door wasnt closing proporly due to one of the pull out drawers werent proporly seated not allowing door to close all the way causing the icebuildup now unit closes proprly
REFRIGERATOR KITCHENAID KRSC503ESS01 "Dispensing water when calling for ice, ordering parts listad.; ordrng 1 WPW10743957 (ontrol elect) and 1 WPW10341320 (valve) and 1 W11130211 (UI) and 2 WPW10346924 (pad)s"
WASHER WHIRLPOOL GHW9300PW4 Found bad water valve replaced it run diagnose test all componenst tested ok manufactory specifics.
WASHER WHIRLPOOL WTW5000DW2 "Customer complaint not power : found bad main control board , replaced part run diagnoset test all components tested ok to manufactory specifics."
REFRIGERATOR KITCHENAID KRFC704FPS00 "Loose handles and drawer slides, doors has scratches, unit from Searts outlet, adjusted door handles and slides, pls main out leftg door bin, customer will install using #kisnp00dpl1; ordrng 1 W10887799 (door bin DS)"
WASHER MAYTAG MVWB765FW1 customer complaint tripping breaker:reference# 7724117867 call tech line advise outlet only drawing 6 ams try it at different outlet by teh outside door washer run a complete cycle all components tested ok to manufactory specifics.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 defrosted unit and tsted directional valves and thermistors annd everything checked out good but cx states that eerythign we did isnt going to fix unit.. so if unit comes back again plz send over master tech
REFRIGERATOR KITCHENAID KSSC48QMS01 ice maker wont cycle ...so we switched it out with a new one and now unit cycled .. repair complete
REFRIGERATOR KITCHENAID KBSD608ESS01 "found leak on valve needs valve to complete; rqstng P&A on 1 WPW10296807 (tube-water), ordrng 1 WPW10683737 (tube-water) and 1 WPW10159842 and 1 WPW10121140 (housing)"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer complaint not drainning: found bad air gap clear it run diagnose testg dish washser works all components tested ok to manufactory specifics.
WASHER WHIRLPOOL GHW9300PW4 Customer complain leaking overnight: found bad water valve ordering part for customer; ordrng 1 WP8182862 (valve)
DISHWASHER WHIRLPOOL WDF750SAYM3 Customer complaint not working: found bad sup pump motor customer declined estimate
DISHWASHER KITCHENAID KDTM354DSS4 "Control panel does not respond at times, no heater operation , ordering control board, console and heater...; ordrng 1 W10854216 (control elec) and 1 W10803367 (panel) and 1 w10703867 (heater)"
REFRIGERATOR JENN-AIR JS48NXFXDE01 7724080573 Per Kurt Techsupport unit could not be leveled due to the custom cabinetry and so i couldnt correct the issue...
OVEN JENN-AIR JJW3830DP03 cx concerned of the doors not being extreamly flush.. i advised that theres no real issue witht the door.. the wall oven is built into a very flush designed cabibetry and so the slight imperfection is a eye sore
DISHWASHER WHIRLPOOL WDT720PADW2 replaced the spring on the door tested the door not dropping anymore working fine
DISHWASHER WHIRLPOOL KDTE404DSS0 "checked, found unit draining properl;y, customer stated theres moisture on top rack, inst on using JETG-DRY"
WASHER WHIRLPOOL WTW7500GW0 Customer complaint not locking: found bad door lock replaced it run diagnose test all componentstest.
WASHER MAYTAG MHW7100DC0 drain hose was hitting the bottom of drain pipe raised drain hose
STOVE JENN-AIR JGS8850ADW checked for any mechanical failiours and ran the oven at 450degrees it made a couple of popping noises witch is just the metals expanding and flexing