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for Torrance, CA
Allen - Torrance, CA
We are completely enamored with the service we received. Kobe well done.
Hany - Torrance, CA
Kevin - Torrance, CA
Natalie - Torrance, CA
Enrique was great. He was punctual, very nice and polite, and got the job done quickly.
great service by technician
Christopher - Torrance, CA
the service technician was above and beyond helpful but the scheduling and ability to request timeframe for appointment are horrible
Randall - Torrance, CA
Everything went well
Anthony - Torrance, CA
Awesome and fast repair, thank you very much for a pleasant and easy experience.
Ice maker repair
Joseph - Torrance, CA
Problem not fixed on first appointment
Silvia - Torrance, CA
Great Service, will ask for company for any future moproblems with our machines.
Jesse - Torrance, CA
Edi was awesome, knew exactly what the problem with our machine was. He took care of the problem quickly and efficiently.
Vivian - Torrance, CA
Washer machine works perfectly after getting it serviced. Thanks
Larissa - Torrance, CA
Enrique went above and beyond his duties to be sure he did a good job.
Mark - Torrance, CA
Richard - Torrance, CA
1/1/19 Microwave issue-time set worked but turntable didn't turn and light didn't come on. Called to set up appointment, earliest they could come was the 10th of January. First appointment 1/10/19 fuse issue $30 part that had to be ordered, repairman returned on 1/15/19 to replace, 3 1/2 hours later not only wasn't he able to fix the problem but now the oven didn't work, which was working the evening before his arrival to repair the microwave. Another part had to be ordered was due in on the 18th and that repair was to be made on the 18th. The part didn't arrive so had to be rescheduled for the 21st. Still no part, finally the part arrived on the 22nd and the repairs of both the microwave and the oven were completed. We were required to pay for the oven part which worked fine before their repair man caused a problem. Therefore we were without a microwave for 22 days and an oven for 10 days due to incompetent repairman who caused the problem with the oven. During this time we continued to try to reach a superior at the company and were told an email would be sent to a supervisor who would contact us within 24 to 48 hours. We received a voice mail from some one named Edwin two days after our call we called him back three times left messages and we have yet to hear from him. Repair capabilities for inadequate. Customer service terrible Access to management or owners is unavailable Price was unreasonable considering they caused the problem.
Excellent Service and Customer Experience
Prashant - Torrance, CA
The team was great. They fixed the issue we had in no time. The went beyond there way to explain not only about the appliance we called for but the others we had as well. Awesome Job!
Enrique is a hardworking genius!!!
Sean - Torrance, CA
Isaias - Torrance, CA
Edi was very fast and profesional
Rogelio - Torrance, CA
Chris diagnose the problem of the washer, replace the part, and then test the washer. Very good job and great service. Thank you.
Jhovanna - Torrance, CA
Ryan - Torrance, CA
Brian - Torrance, CA
He replaced a part,the washer seemed to start ok but is still broken. Over 3 weeks and i have to wait til tuesday to see a tech . I am sure it will need another part. Another week? NOT HAPPY!!!
Kitchen Aid Warrantee Follow Up
Diane - Torrance, CA
Great customer service...Extreamly knowlegable and efficient.
Rashed - Torrance, CA
Ryan - Torrance, CA
Chris did a fantastic job. He was thorough and the machine is working great now!
Patrick - Torrance, CA
competent and honest technician
Cornelis - Torrance, CA
Kenneth - Torrance, CA
Mark: Excellent service very professional
Mark - Torrance, CA
Rose was very professional and efficient. She diagnosed a problem immediately and was prompt in returning with all the parts needed to fix the problem. She was amiable, polite, and has a great sense of humor. When our next appliance breaks, we will call paradise and request Rose as our repair person.
REFRIGERATOR WHIRLPOOL KRMF706ESS0 "Not dispensing ice, ordering dispenser motor and shaft..; ordrng 1 WPW10347114 (shaft) and 1 W10822606 (motor)"
REFRIGERATOR KITCHENAID KRFF305EBL00 "Top door hinges missing some screws, replaced missing screws and adjusted refrigerator doors, customer reposted cabinet side have some defrsion on two spots I took pictures to document it...instructed no repairs on cabinet avail."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Noisy, could not duplicate noise problem but Ichecked and adjusted compresor and condenser tubing for possible vibration, adviced on food storahe and door closing"
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Still freezing in the refrigerator compartment, replaced the main control board, temperature thermistor, air duffuser and filter housing that was frozen and cracked..."
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Still freezing in the ref section, replaced air diffuser but it was already installed on prev repair visit, need to order temperature thermistors and main control board..; ordrng 1 W11089236 (main pcb) and 2 W10316760 (thermistors)s"
REFRIGERATOR JENN-AIR JFC2290REP00 "Left door not closing correctly, adjusted door and vertical mullion...door closing normal now...."
REFRIGERATOR WHIRLPOOL WRS325SDHW02 "Customer stated that the alarm will not stop bipping, tested could not fine a problem, working fine at this time, adjusted door leveling."
REFRIGERATOR KITCHENAID KRBL102ESS00 "Frost build up in the freezer, checked door and door gaskets, all closing normal, is possible door was left ajar for a long time, adviced....."
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Water leaking, door not closing correctly, replaced the filter housing, door mullion and pantry userc interface, tested and leak tested...."
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Freezer compartment ice maker not working, bottom ice maker not ejecting ice cubes, replaced the freezeer ice maker...."
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Not making ice, removed and reconnected wire harness from freezer door, removed frost from ice chute and checked the dispenser, all working normal, ran diagnostis and calle tech line, #7724306166"
REFRIGERATOR KITCHENAID KRFC704FPS02 "Water and frost build up, cleared the drain in the refrigerator section and remoced all frost."
DISHWASHER KITCHENAID KDTM354DSS5 "Not working and leaking water, replaced the sup and motor assy, reinstalled and leveled unit, tested working fine now...double labor was declined."
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Not making ice, 0rdering ice maker and user interface...; ordrng 1 W10873791 (ice maker) and 1 WPW10758681 (UI)"
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Wrrong ice maker was pre id, reorder freezer ice maker.; ordrng 1 10898289 (ice maker)"
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Leaking from filter houysing, noisy door mullion, user interface missing segments, ordering parts.; ordrng 1 WPW10565996 (user interface) and 1 W10806457 (mullion) and 1 W11194438 (filter housing)"
DISHWASHER WHIRLPOOL WDT720PADM2 parts are nLA
DRYER MAYTAG MGDB765FW0 removed obstruction from blower
REFRIGERATOR SBS WHIRLPOOL WRS571CIDM01 replaced bimetal and now unit goes into defrost.. left unit in 8 hour defrost mode
DRYER MAYTAG MGD3500FW0 "replaced main cntrl and that fixed the error code issue, i also tugged on some wireing so it elliminated this buzzing noise they were getting"
DISHWASHER KITCHENAID KDTM354DSS4 "Notr working, found main control and wire harnes badly burnt, replaced control board, wire harness and console, tested working fine, using t#KIWUP00MPL2;"
DISHWASHER KITCHENAID KDTM354DSS4 "i was the helper for field training class , done ok"
REFRIGERATOR SBS WHIRLPOOL WRS571CIDM01 foound heater not turning on; ordrng 1 WPW10495967 (heater) and 1 W10861655
WASHER MAYTAG MVWB835DW0 "complaing not working , found error code F5E3 bad lid lock , just ordering part; ordrng 1 W10810403 (lid lock assy)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Freezing in the refreigerator compartment, replaced the air diffuser and main control board..."
REFRIGERATOR KITCHENAID KRFC302EBS00 "Loose handles, adjusted and tighten door handles.."
DRYER MAYTAG MGDB850YW3 ref number 1459855554 for credit card replaced door latch
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Not making ice, low water pressure, found broke wires on left door, ordering door ,user interface and ice maker, adviced doors take 5-6 weeks.; ordrng 1 W11129497 (left door) and 1 W11314429 (ui) and 1 W11099789 (ice maker) and 1 W11312193 (cover filter)"
REFRIGERATOR KITCHENAID KBSD608ESS01 found valve to have a small leak so i switched out with a new hose as well.. unit no longer leaks
DISHWASHER KITCHENAID KDTM354DSS4 "Shorted heater burnt and melted wire harness, ordering complete wire harness call for double l;abor, 2nd man needed #KIWUP00MPL2; ordrng 1 W10752245 (wire harness) and 1 2ndman (2nd man)"
REFRIGERATOR KITCHENAID KSSC48QMS01 rediagnosed and found immiter boards to be faulty.. the price for the immitter boards is 173.04 the icemaker was 179.21 the customer is just going to be refunded the diffrence of the part price; ordrng 1 W10757851 (cntrl-elec)
WASHER AMANA NTW4516FW3 leveled the unit so drum wont lean to the front preventing the unit to spill water.
WASHER MAYTAG MVWB835DW2 replaced valve that was letting water in constantly letting water in
WASHER WHIRLPOOL WFW88HEAW0 cx is going to decide if he want to proceed with repair
WASHER MAYTAG MVWB835DW0 unit is sitting on bricks (unleveled) and so any load larger than a light load will cause unit too go off ballence
WASHER MAYTAG MVWB765FW3 "noise was just the clutch enngaging and disengaging,, i explained to cx when u have a heavier load inside while agitating it will make a loud pop noise... water valves were actually switched"
REFRIGERATOR WHIRLPOOL n/a "Freezing in the refrigerator section, ordering air diffuser and main control board for Saturday 16th; ordrng 1 W11174836 (control elect) and 1 W11236848 (air diffuser)"
OVEN KITCHENAID KFGS530ESS2 replaced the main cntrl and now unit is heating up to propor temps
DISHWASHER KITCHENAID n/a found rinse aid was turned down too minimum.. so i adjusted the rinse aid to relese the maximum ammount .. i also turned up water heater for hotter water
REFRIGERATOR SBS KITCHENAID n/a door wasnt closing proporly due to one of the pull out drawers werent proporly seated not allowing door to close all the way causing the icebuildup now unit closes proprly