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Local Reviews
for Hawthorne, CA
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Fred - Hawthorne, CA
Robert ia a pro and communicates well with clients. A-1 service given to me.
Gladys
Gladys - Hawthorne, CA
Eddie is an amazing technician, very knowledgeable and outstanding customer service. Recommend Paradise Appliance to everyone!
Great service
Carlos - Hawthorne, CA
He knew what he was doing in a short period of time.
Good Job
William - Hawthorne, CA
Came and fixed quickly. Nice person. Very professional
Tauhid
Touhid - Hawthorne, CA
Professional service
Barbara - Hawthorne, CA
Technician professionally diagnosed problem, updated us, and we were very pleased with his service.
Great service
Francisca - Hawthorne, CA
They do a good job
Carias
Marique - Hawthorne, CA
Jury is still out
Ella - Hawthorne, CA
Concerned because my repair man had to read manual to learn how to install part. am concerned that it was done correctly, time will tell. I requested late appointments and always got early ones and repair person showed up towards end of those periods. Tried to charge me more for labor on 2nd visit but I had picture from original quote, and he told me "that's right I decided to charge you less on Labor because part was so expensive". When he left it was lunch time and I asked if he was able to accept tips, he said no, but said it would be nice, so he accepted $20.00 to buy his lunch
Freezer Repair
Linda - Hawthorne, CA
I was with out a freezer for a week the part had to be ordered warrenty service dates were moved around by Lowes said that it would be serviced on Saturday, the service was not opened on Saturdays or Sundays, when I got a service Tech to come out he did not have that part and had to wait to get the part in. Service Tech was great and was working with the customer.
On time service by a knowledgeable, efficient and friendly technician.
William - Hawthorne, CA
great service - ice maker now works
John - Hawthorne, CA
Very professional
Paul - Hawthorne, CA
Great service!
Dusan - Hawthorne, CA
( untrustworthy ! ) absolutely the worst service we’ve ever had !
( Diana ) Mr. PATRICK HENRY - Hawthorne, CA
Ray Jackson us completely unprofessional , lack of respect , NO PROPER TRAINING! he lie’s to your face! ( we have been washing clothes for 43 years ! I know what out of balance is that noise was not a out of balance problem! I invite upper management to call and discuss Ray Johnson Mr. PATRICK HENRY
Untrustworthy!
Diana & patrick henry - Hawthorne, CA
Completely terrible! ( DO NOT USE THIS COMPANY ) completely untrustworthy! ( read the text I sent you ! It wishes tell the world about this company ! COMPLETELY UNTRUSTWORTHY ! MR . PATRICK HENRY
Great service
Scott - Hawthorne, CA
Good
Carol - Hawthorne, CA
Did a good job
Fantastic Service
Darren - Hawthorne, CA
Chris was helpful and kind and was great, thanks so much! Very pleased with your service!
great service, typical scheduling
Victoria - Hawthorne, CA
Great fast service
"Whiddenduplicate - Hawthorne, CA
My service tech was great. Kind, fast, safe and educational
Professional, prompt, friendly
Megan - Hawthorne, CA
Robert was great! He showed up on time with parts needed in hand. He fixed our oven quickly. He was friendly and curtious. I was very happy with how this service call went! Thank you for your help Robert.
Thank you!
Sukari - Hawthorne, CA
The scheduling was an issue both times and my appointment was changed the first time and the second time the appointment wasn’t right but in the end it worked out. Chris was great, though he wasn’t given any notes from The previous guy so he had to trouble shoot again (waste). Would be best for paradise to give their workers as much info as possible. There was an issue with the charge but we worked it out and I thankfully have a working dishwasher! I admit when whirlpool contacted me that they would give me the part I needed for free I asked them to set me up with a different repair company (I didn’t want to use paradise again) but I figured it would be best because of continuity (but my guy didn’t even get work notes from the previous guy two weeks before). In the end I’m just happy to have a working dishwasher. Chris was great but my overall experience with paradise was mediocre, there is room for improvement for sure.
Sal
Sal - Hawthorne, CA
New appliance
Barbara - Hawthorne, CA
#1 technician
Myra - Hawthorne, CA
I’ve had some bad experiences in the past with technicians coming in and fixing our appliances so I was skeptical about this new company, Paradise Appliance. When I first met Enrique, he greeted me and introduced himself in a kindly manner. He was very professional and explained the process every step of the way. He then made sure he ordered the correct part and I got my appliance fixed the same week! He understood how much we were in need of our refrigerator especially since most of our food went bad because of it not working. When he came to replace the part he made sure I didn’t have anymore questions. He was very clean as well. He restored my faith in whirlpool again. I can see why they hired this company to look after their appliances. Thank you so much for hiring someone like Enrique. He’s friendly, honest, reliable, professional, kind, and truly wants the best for his customers. I hope he gets recognition for how well he does. He deserves this and so much more. I appreciate your company !
Great service
Ayesha - Hawthorne, CA
Robert S.
WASHER MAYTAG WTW5000DW0 helper complete
Robert S.
WASHER AMANA NTW4516FW2 Error code f5 e1 and lid will not lock in test mode. Replace the lid latch and tested lock operation. Performe a calibration reset.; used 1 W11307244 (LATCH) from stock
Robert S.
M/W OTR WHIRLPOOL WMH31017HS2 Microwave is now installed found screw touching the fan wheel causin noise. also when the microwave runs it trips the gfi. Tried a different gfi outlet and the microwave runs at 14 amps but trips after about 10 seconds. customer needs to call the electrician back.
Robert S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Found that the mullion rail was very warm and condenser fan blade off the motor shaft. Reinstalled the condenser fan blade and set temp setting to the normal positions.
Robert S.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Costco purchase comes with additional year warranty. Low water pressure from the saddle valve at the water heater. customer will need a plumber to correct water volume.
Robert S.
M/W OTR WHIRLPOOL WMH31017HS2 Replaced the cracked main control board
Robert S.
DISHWASHER KITCHENAID KDTE234GPS0 Dishwasher not installed properly and the tub frame is damaged on the lower left hand side. The door will not close properly due to the tub and frame damage.This type of damage is not normal wear and tear.
Robert S.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 source water flow to the refrigerator is very slow and connection is under the home. Customer will need a plumber to correct.
Robert S.
M/W OTR WHIRLPOOL WMH31017HS2 Main control board is cracked.; ordrng 1 W10892389 (cntrl-elec)
Edi C.
DISHWASHER WHIRLPOOL GU2475XTVY1 Customer complaint leaking : rund diagnose test did not leak but door seal seen worn out customer declined estimate for door seal and labor
Robert S.
DRYER ROPER RGD4516FW0 Motor will not run. found open thermal fuse. Replaced the fuse and tested the dryer.; used 1 WP3392519 (FUSE) from stock
Robert S.
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced the refrigerator section evaporator coil that the customer purchased installed a dye drier and low side valve. evacuated and rcharged the system. Replaced the evaporator motor and thermistor assembly.
Robert S.
REFRIGERATOR KITCHENAID KSC24C8EYY04 Leak in the sealed system. replaced both evaporator cols the drier with a dye drier installed a low side valve and evacuated and recharged the system.
Robert S.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Refrigerator operating normally at this time customer said it has stopped working for two days on two different ocasions. Unable to verify complaint.
Edi C.
REFRIGERATOR AMANA ASI2575GRW01 found broken trim door replaced sd to customer grille all components tested ok to manufactory specifics.; ordrng 1 SDW11162037 (grille)
Robert S.
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer punctured the refrigerator evaporator coil.Estimate 659.61; ordrng 1 WPW10143759 (dryer) and 1 W11033168 (harns-wire)
Robert S.
REFRIGERATOR KITCHENAID KSC24C8EYY04 Sealed system leak frost is only 12 inches long on evaporator inlet.; ordrng 1 WPW10643261 (evaporator) and 1 WPW10239732 (evaporator) and 1 W10779331 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 WPW10331270 (valve)
Robert S.
MICROWAVE OTR WHIRLPOOL KHMS2040BSS1 Microwave not heating and drawing 8 amps.Estimate591.19 2 man for mag cap and diode.
Enrique M.
FREEZER WHIRLPOOL WRT518SZFM00 "Frost built up in freezer, removed frost, adjusted door and sealed gaps with silicone...; used 1 W10841140 (ADHESIVE) from stock"
Robert S.
REFRIGERATOR FD WHIRLPOOL WRF736SDAM13 Replaced the evaporator fan-defrost bimetal harness assembly.
Robert S.
REFRIGERATOR WHIRLPOOL WRF535SMBW00 Checked the refrigerator found open defrost bimetal. Freezer temp 9f refrigerator temp 64f. The door gaskets are all torn. Estimate declined.
Robert S.
WASHER MAYTAG MVWB980BG0 Replaced the bearings and shaft.
Robert S.
WASHER WHIRLPOOL WMH32519HZ3 helper complete
Robert S.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Refrigerator temp 37f freezer temp 6f. Ice is building up on refrigerator ceiling 12 inches from the left of the cabinet right above the door.Called the techline sr#7725326866 issue will be sent to engineering and email will be sent to my email.
Robert S.
WASHER MAYTAG MVWB980BG0 Bearing failing in the washer.Additional labor authorization#mm8fhm8xl2 allow 2hrs; ordrng 1 W10435302 (bearing) and 1 W11252784 (washplate) and 1 WPW10076270 (screw)
Robert S.
REFRIGERATOR FD WHIRLPOOL WRF736SDAM13 Open defrost bimetal will need part#WPW10514110 estimate declined at this time customer will call back
Enrique M.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Complaint not cold enogh in the refrigerator compartment, checked fan motors and air flow, found controls not properly set, workig fine now, adviced..."
Robert S.
DRYER WHIRLPOOL WGD75HEFW0 Error code f4 e3 restricted air flow customer needs to have the vent system cleaned.
Enrique M.
DISHWASHER KITCHENAID KDFE204ESS0 "Dead unit, not working at all, ordering main pcb and console, parts under warranty.; ordrng 1 W10854229 (cntrl-elec) and 1 W11094415 (panel-cntl)"
Enrique M.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Not making ice, found broken ice maker fill cup, replaced the ice maker and tested, very low water pressure, need a plumber.; used 1 WPW10300022 (ICEMAKER) from stock"
Robert S.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Replaced the compressor and evacuated and recharged the system.
Edi C.
LAUNDRY CENTER WHIRLPOOL MVWC565FW1 Customer complaint door nto locking : found bad door lock replaced it run diagnose test all componets tested ok to manufactory specifics.; used 1 W11307244 (LATCH) from stock
Edi C.
WASHER MAYTAG MVWB765FW0 Customer complaint loud noise: found bad gearcase replaced it run diagnose test all components tested ok to manufactory specifics.autho double labor##mlt1zlsxl2
Robert S.
REFRIGERATOR KITCHENAID KRFC604FSS01 Replaced the in door ice maker fill tube. Water valve ok and tested at the valve.
Robert S.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Stuck compressor new relay would not free it. Allow 4 counts unit on 3rd floor; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 482801 (mount-tray) and 1 W10836706 (evaporator)
Robert S.
DRYER WHIRLPOOL MGDB765FW0 Found broken ignitor. replaced the ignitor and tested operation.; used 1 279311 (IGNITOR) from stock
Robert S.
REFRIGERATOR KITCHENAID KRFC604FSS01 no water to the ice maker and no water at hinge fill tube heater shows open. Valve will buzz but no water at top of hinge; ordrng 1 W11194380 (valve) and 1 W11366500 (fill tube)
Edi C.
WASHER MAYTAG MVWB765FW0 Customer complaint noisy: needs double labor and autho; ordrng 1 W10811956 (gearcase) and 1 W11161960 (agitator) and 1 W10754161 (motor rotor)
Enrique M.
REFRIGERATOR WHIRLPOOL WRT314TFDB00 "not cooling, foubd drain and air ducts badly plugged with ice, cleared the drain and air ducts, sealed air gaps....doors closing normal..."
Robert S.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Evaporator coil frosted up due to open bimetal also user interface is missing light segments Estimate 726.10 to repair declined
Enrique M.
DISHWASHER AMANA ADB1400AGS1 "Water dripping from underneath the dishwasher, adjusted door and leveled unit , cleaned door gasket, tested could not see any water leak."
Robert S.
RANGE HOOD KITCHENAID KCGS556ESS02 Model and serial number can't bee seen due to the way the range hood has been installed. Called asurion this service order is for the cooktop and not the range hood.
Enrique M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Freezing in the refigerator compartment, replaced the main control board, air diffuser and both freezer and refrigerator thermistors."
Enrique M.
REFRIGERATOR MAYTAG MRT118FFFE00 "Frost in freezer, moisture in refrigerator section, resealed gaps around door perimeter with siliconbe and adjusted door gaskets for best door sealed, tested...."
Enrique M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Freezing in the refrigerator section, ordering main pcb diffuser and thermistors; ordrng 1 W11293378 (control elect) and 1 W11164593 (diffuser) and 2 W10316760 (thermistor)s"