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for Torrance, CA
Srinidhi - Torrance, CA
Erwin - Torrance, CA
Professional and courteous
Margaret - Torrance, CA
Paradise appliance did not disappoint. All the techs are terrific.....I would have to say that Francis more than lives up to his Master Tech title! It’s no wonder that he is in high demand. Laura, in customer service was stellar. I would definitely recommend Paradise.
Great service, good communication, got the job done!
Frank - Torrance, CA
Jim - Torrance, CA
Enique is a great tech he spends time to explain what is going on with our appliance.
Roy - Torrance, CA
The servicewoman was prompt, very professional and helpful.
Thank you Enrique!
Craig - Torrance, CA
Antonio - Torrance, CA
Donna - Torrance, CA
Very prompt service, but as far as price, it was covered under warranty.
Steve - Torrance, CA
The service man was very friendly and replaced my ice maker unit, but it didn’t seem like he had much confidence in what he was repairing.
Allen - Torrance, CA
We are completely enamored with the service we received. Kobe well done.
Hany - Torrance, CA
Kevin - Torrance, CA
Natalie - Torrance, CA
Enrique was great. He was punctual, very nice and polite, and got the job done quickly.
great service by technician
Christopher - Torrance, CA
the service technician was above and beyond helpful but the scheduling and ability to request timeframe for appointment are horrible
Randall - Torrance, CA
Everything went well
Anthony - Torrance, CA
Awesome and fast repair, thank you very much for a pleasant and easy experience.
Ice maker repair
Joseph - Torrance, CA
Problem not fixed on first appointment
Silvia - Torrance, CA
Great Service, will ask for company for any future moproblems with our machines.
Jesse - Torrance, CA
Edi was awesome, knew exactly what the problem with our machine was. He took care of the problem quickly and efficiently.
Vivian - Torrance, CA
Washer machine works perfectly after getting it serviced. Thanks
Larissa - Torrance, CA
Enrique went above and beyond his duties to be sure he did a good job.
Mark - Torrance, CA
Richard - Torrance, CA
1/1/19 Microwave issue-time set worked but turntable didn't turn and light didn't come on. Called to set up appointment, earliest they could come was the 10th of January. First appointment 1/10/19 fuse issue $30 part that had to be ordered, repairman returned on 1/15/19 to replace, 3 1/2 hours later not only wasn't he able to fix the problem but now the oven didn't work, which was working the evening before his arrival to repair the microwave. Another part had to be ordered was due in on the 18th and that repair was to be made on the 18th. The part didn't arrive so had to be rescheduled for the 21st. Still no part, finally the part arrived on the 22nd and the repairs of both the microwave and the oven were completed. We were required to pay for the oven part which worked fine before their repair man caused a problem. Therefore we were without a microwave for 22 days and an oven for 10 days due to incompetent repairman who caused the problem with the oven. During this time we continued to try to reach a superior at the company and were told an email would be sent to a supervisor who would contact us within 24 to 48 hours. We received a voice mail from some one named Edwin two days after our call we called him back three times left messages and we have yet to hear from him. Repair capabilities for inadequate. Customer service terrible Access to management or owners is unavailable Price was unreasonable considering they caused the problem.
Excellent Service and Customer Experience
Prashant - Torrance, CA
The team was great. They fixed the issue we had in no time. The went beyond there way to explain not only about the appliance we called for but the others we had as well. Awesome Job!
Enrique is a hardworking genius!!!
Sean - Torrance, CA
Isaias - Torrance, CA
Edi was very fast and profesional
Rogelio - Torrance, CA
Chris diagnose the problem of the washer, replace the part, and then test the washer. Very good job and great service. Thank you.
COMPACTOR KITCHENAID KTTS505ESS0 "Found door cant closing properly , ordering part to see if resolved that isue , returning back FC; ordrng 1 9870976 (slide) and 1 WP9870975 (slide) and 1 WPW10451276 (container) and 1 882688 (bearing)"
REFRIGERATOR WHIRLPOOL MTB2156DEW compressor kicking off on overload. replaced defective relay and compressor started ok; used 1 8201786 (START-DEV) from stock
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 noisy dampner when opening and closing.; schdld next appmnt for 8/26 MON !
REFRIGERATOR WHIRLPOOL KRMF706ESS0 s/r# 7725686617...klt66ltnl1-----psp parts...unit unplugged says its wasnt cooling correctly in refer or freeezer compartments.; schdld next appmnt for 8/26 MON !
RANGE KITCHENAID KSGB900ESS1 "Complaint not heating up , replace burner and ignitor , tested all funtion good and preheat on 20 mints ."
REFRIGERATOR KITCHENAID KSC24C8EYP02 "Replaced compressor and evaporator coils, sealed system is ok now, parts under warranty, freon or three way valve does not change from refrigerator to freezer, need main control board and valve..; ordrng 1 WPW10235503 (main control board) and 1 WPW10331270 (valve) and 1 WPW10364560 (solenoid)"
OVEN WHIRLPOOL WFG505M0BS3 Replaced the oven outer door assembly.
REFRIGERATOR KITCHENAID KRFC604FSS00 Leak in the sealed system. Replaced both evaporators and the compressors. Evacuated and recharged the system.
OVEN WHIRLPOOL WFG525S0HZ1 Door hinge failed.; ordrng 1 W10761018 (trim-door) and 1 W10761014 (trim-door) and 1 WPW10299227 (hinge-door) and 1 WPW10299224 (hinge-door)
OVEN WHIRLPOOL WFG505M0BS3 outer door glass stainless trim has separated from the glass.; ordrng 1 W11176456 (outer door assembly) and 1 WPW10481433 (nameplate)
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "New unit, was exchanged, same problem , freezing in the ref compartment, ordering same pars.; ordrng 1 W11089236 (control electronic) and 1 W11164593 (diffuser) and 2 W10316760 (thermistor)s"
WASHER WHIRLPOOL WFW6620HC0 removed shipping bolts from the back
RANGE SLIDE IN WHIRLPOOL WFG515S0ES1 needs new control and lock cust declined estmate
WASHER WHIRLPOOL WTW4816FW2 cold water valve closed due to leaking needs to call plumber to repair this is a commercial use washer
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Reoccurring problem, ff not defrosting, main control and defrost thermistors already replaced diffrent times, customer and I called Whirlpool customer service, I explain the problem, said will replace the product...."
REFRIGERATOR WHIRLPOOL WRF560SEYM05 ice maker jammed deiced ice maker
REFRIGERATOR KITCHENAID KSC24C8EYP02 "Not cooling, all freon was lost, ordering compressor and coils.; ordrng 1 WPW10239732 (evaporator) and 1 WPW10643261 (evaporator) and 1 W10309988 (compressor)"
REFRIGERATOR WHIRLPOOL WRB322DMBM00 ordered both ff and freezer doors both have rust on them; ordrng 1 13107554SQ (dor-fip ss) and 2 WP12246610 (plug-hndle)s and 1 WPW10393265 (nameplate) and 1 13109217SQ (dor-fip ss)
REFRIGERATOR KITCHENAID KBFS25EWMS3 "Frost buil up and water leaking, found drain clogged, defrost and cleared drain and testewd, all working fine now..."
REFRIGERATOR KITCHENAID KRFC604FSS00 minute 47 second run restart 1:15 restart run 2min restart 1min 27 second off 1min45 run 1minute 12 off 2min run 1 minute 25 secon restart. Called techline was informed that this may be a low side leak.; ordrng 1 W10865322 (evaporator) and 1 W11035643 (evaporator) and 1 W11025999 (compressor) and 1 W10913906 (coupler) and 1 W10889360 (cover-evap)
OVEN KITCHENAID KODE307ESS02 "Complaing upper oven ligth stay on , just replaced upper control electroni , now its ok tested fine also i call whirpool and they gave sr#7725570623.; used 1 mbw11179310 (control electronic) from stock"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Refrigeratir doot came dented, see picture, replaced the ff door and tested."
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Not cooling, found low on freon, treplaced the compresor and evaporator coil...autho wldul00sl2"
WASHER MAYTAG MVWC565FW1 "Found bad main control electronic and Actuator , just replaced , also i recalibrated the unit , now its ok tested fine .; used 1 MBW10913953 (SHIFTER) from stock"
WASHER WHIRLPOOL CAE2745FQ0 Helping pa
RANGE KITCHENAID KSGB900ESS1 "Found bad spk module for the oven , just replaced , now its ok tested fine this is part of the previus services call"
REFRIGERATOR KITCHENAID KRFF707ESS01 Training pa job completed
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Training pa completed a job
REFRIGERATOR KITCHENAID KBFS25EWMS1 "No ice, replaced the ice maker and door interlock switch, cycled the ice maker it fill with water working fine now...; used 1 D7824706Q (ICEMAKER), and 1 12002646 (LIGHT SWITCH KIT) from stock"
DISHWASHER KITCHENAID KDTE204GPS0 "Door not closing, reinstalled left hinge and adjusted the door, water line was badly kinked adviced to monitor for leaks, ran diagnostinc all passed."
DRYER MAYTAG MGDB765FW0 replaced kick plate clips major damage to left side and rear panel ready for resale
WASHER WHIRLPOOL WTW5000DW replaced water inlet valve
REFRIGERATOR WHIRLPOOL ARB9059CS "Not cooling, found unit not defrosting, replaced the defrost thermostat and tested, ice and water not working, do not repair per customer.."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 ORDERED NEW WATER VALVE AND FILTER HEAD AND UI BOARD ONLY IF NEEDED; ordrng 1 W11346622 (RESERVOIR) and 1 W10913947 (valve) and 1 WPW10300024 (icemaker) and 1 W11265135 (panel-ui) and 1 W10353848 (pad)
DRYER WHIRLPOOL MGDC465HW0 repaired gas leak that was between the gas line and dryer pipe
DISHWASHER KITCHENAID KDTE404DSS0 "Stops at middle of the cycle and indicator light keeps blinking, problem was intermittent, replaced vent fan assy and ran test cycle, working fine now, no cherge for part for customer satisfaction, ok per MT Dennis"
DISHWASHER WHIRLPOOL WDT750SAHZ0 cust needs to have outlet fixed
DRYER MAYTAG MGDB765FW0 ordered new clips took pics of damage to cabnet; ordrng 2 WP3388229 (spring clips)s
REFRIGERATOR KITCHENAID KSC24C8EYY021 "Not cooling again, still leaking freon, compressor and both evaporator coils already installed, leak tested butr freon leak was not found, leak must be inside the cabinet, called service provider said will replace the product."
OVEN KITCHENAID KODE307ESS cust needs to fix the opening unable to get oven out; ordrng 1 WPW10327378 (trim) and 1 WPW10351280 (vent-oven) and 1 W10283041 (vent-exhst) and 1 W10283037 (vent-exhst) and 1 ovendolly