Where We Service

Paradise Appliance Rated 4.7 out of 5 stars based on 4795 customer reviews

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S. Y.
Preston was wonderful to work with! My Maytag washer was under warranty and broke down. I called the warranty center and they connected me to Paradise. I looked them up and to be honest I was nervous due to the Yelp ratings. But since it was through the warranty service, I didn't have a choice. Boy, was I pleasantly surprised! I called the warranty center at 7pm and the very next morning, Preston was on his way! I didn't think they'd reply so quickly so I wasn't even home. He was very understanding and waited for me to come home and call him back. He helped me diagnose my problem over the phone, walking me through what to test out. He ordered the parts and within a few days he was back exactly as promised and fixed our washer in no time. He was professional, on time, knowledgeable, friendly and efficient. He even helped us with information and questions we had, even giving suggestions on how to maintain our washing machine so it stays in the best condition. I am so grateful to Preston and Paradise!
12/07/2024
Carole J.
I have a fairly new refrigerator and the ice maker is often on the blink. Fortunately my warranty recommends Paradise Appliance to repair it. They are wonderful and come pretty quickly and repair it. They are very courteous and efficient.
11/06/2024
Mark S.
I'm sorry to read all the negative reviews for Paradise Appliance. My wife and I used them for the first time to look at our JennAir microwave/oven combination unit. After completing the self-cleaning process, the oven light would not turn off, even after resetting the circuit breaker. It turned out to be a malfunctioning switch behind the latch and light trip. It took approximately an hour for the repair person to access and replace the switch. I can't speak for the company in general, but my reason for submitting a 5-star review is to commend the repair person, Quang Nguyen, for his totally professional service. He was thorough in diagnosing the problem, efficient in completing the repair, and took the time to explain everything he was doing as he went along. He even offered his expertise on our other kitchen appliances that we had questions about. I saved Quang's business card, and will definitely call him back when we have another appliance issue!!
10/02/2024
Jenni L.
I am going to be honest - I thought I would be writing a one star review but here I am, giving them 5 stars! Very long story short....I purchased a KitchenAid refrigerator in 2018. After 4.5 year it stopped working. It was out of warranty so we went through our home warranty for repair. It was 7 months of back and forth with the other company unable to repair it. I wrote a letter to the BBB, got a payout from the home warranty and used that money to buy a brand new fridge. We got the same model, thinking there is no way this situation could happen again. But it did and it was only 1 year old! Paradise was the company that was assigned by Costco & Whirlpool. Of course I read the reviews and expressed my dissatisfaction; I think it is PTSD from my previous experience. There was a little hiccup with the original service appointment, but since then, they have been great with their communication and service. Most importantly, Victor repaired my refrigerator on the first try! I did buy a thermometer on Amazon to gauge the temperature and have noticed a few inconsistencies. I called and they sent Victor back out. He confirmed everything is working and explained a few things which made it make sense. I am satisfied with my experience with Paradise and really hope that this repair is long term. The biggest lesson I learned from this whole experience is to stay away from KitchenAid refrigerators! 😉
09/26/2024
Shy N.
wating for the call from them. reffered by whirlpool on new gas stovetop and oven. red tagged, never worked, bought from lowes. they were no help in locating a professional to replace the stove. took me over a year, until i was topped off to get someone to not pass me up again. i will be be getting back once completed. my appt to come here is monday the 9th. yay
09/05/2024