Victor Burgueno

Paradise Appliance Rated 4.4 out of 5 stars based on 203 customer reviews

We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHW00
Near Anaheim, CA 92804
Victor Burgueno
Job Details: 06/10/2021
"replaced diffucer cause some stuff freezes cause difucer allow air, q1 no q2 no, i didn't get signature cause covid-19"
We serviced a
WHIRLPOOL DRYER
Model WGD7500GC0
Near Anaheim, CA 92804
Victor Burgueno
Job Details: 06/10/2021
motor very noisy ordered; ordrng 1 279787 (motor) and 1 WPW10349492 (wheel) and 1 4392067 (dryer repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS
Near Long Beach, CA 90808
Victor Burgueno
Job Details: 06/10/2021
"the new water filter was stuck removed and install it right, q1 no q2 no, i didn't get signature cause covid-19"
We serviced a
WHIRLPOOL WASHER
Model MHW6000XW1
Near Lakewood, CA 90715
Victor Burgueno
Job Details: 06/10/2021
drain pump bad-ordered; ordrng 1 WPW10321032 (pump-water)
We serviced a
KITCHENAID REFRIGERATOR BI
Model KBFC42FTS00
Near Long Beach, CA 90803
Victor Burgueno
Job Details: 06/10/2021
defrosted freezer rails now freezer door slide if it happens again will need to repalce both freezer door rails.
Lou
Long Beach, California
06/10/2021
Not sure how to rate, 5 stars for Technicians: Victor & Chris knowledgeable, efficient, and set expectations for how long Parts to come would take. Customer Service, “automated scheduling”, & common sense severely LACKING! - less than 1 star. Worst experience ever! Still no resolution on a Fridge that I’m believing is now just a lemon. But between Paradise, Extended Warranty (Allstate) & Amana (Whirlpool) I still do NOT have a workable fridge that will a) stay at safe food temp or b) not leave a water puddle on my hardwood floor when the “self-defrosting” feature of the freezer section activates. Months of dealing with this nonsense.
Overall Experience
P.Palacio
La Palma, California
06/01/2021
I called by your company to schedule a repair. I stayed home from work in order to accommodate the date and time as scheduled. After no one arrived during the allotted time frame I called in to question. I was informed by a rep in your office that the part was no longer available, “not in the warehouse”, it was returned. When I asked why I was not informed or had the appointment been canceled so I could have went into work, only an apology was offered.. I missed a day of wages for someone dropping the ball and that is not suffice. Subsequently a day later, I received a call directly from Victor explaining he did have the part and wanted to schedule with me when he could come over and make the repairs.. I would like to address the issue of your company not calling me to cancel the original appointment and any compensation for me missing a day of wages..
Overall Experience
John Paul
Los Alamitos, California
05/26/2021
Victor was courteous and thoughtful. He gave us adequate lead time before appearing in the scheduled time frame.
Overall Experience
Valdez
Anaheim, California
05/21/2021
Victor arrived at stated time, provided great service, demonstrated excellent knowledge of the issue that needed repair. He was professional, courteous and friendly. We would definitely recommend Paradise Appliance Services and Victor, to our family and friends. Thank you!
Overall Experience
k Nguyen
Cypress, California
05/10/2021
Our problem was not fixed and the technician was very rude. We hope to not ever have any business with this technician or company again
Overall Experience