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for West Hollywood, CA
Jonathan - West Hollywood, CA
Pablo V was great
Amcofilms@aol.com - West Hollywood, CA
I would like to say that I am so pleased with the expert work from Jamie G !!! He has been to my house several times now and each time he has been so careful and made absolutely sure that everything works. He does a great job!!! Really do you find that kind of service from a company you should be very proud and very happy to have him onboard Thank you so much Jamie!
Jaime is great, fridge from kitchenaid not so much
Jinan - West Hollywood, CA
Jaime is very nice, professional and accommodating. The fridge from kitchenaid however is a let down (not his fault).
Good service from Pablo
John - West Hollywood, CA
Pabro is great!
AKA WeHo - West Hollywood, CA
Issues with our whirlpool appliances have been ongoing for a while. However, Pablo has finally rectified all the issues we’ve been having. Not only he fixes our appliances but he also has an explanation of what could’ve caused it. He is very knowledgeable and we are delighted with his presence. We know he will get our appliances fixed when he comes in. He’s a professional and very respectful individual and only hope he is recognized by all the hard work he puts in his work. Thanks Pablo! We’ll see you next week!
Eric - West Hollywood, CA
Counter light bulb kept going out after replacing factory bulb. Wonderful service. Paradise more than earned my trust. Technician knew his stuff.
Lisa - West Hollywood, CA
Friendly service, technician worked fast. Took a few days to get parts, and scheduling visits wasn't always convenient.
problem was not fixed
Dyson - West Hollywood, CA
Disappointed and unhappy
Douglas - West Hollywood, CA
Bad experience never again
Teresa - West Hollywood, CA
excellent service, reasonable prices
Steven - West Hollywood, CA
I had excellent service. They fixed my KitchenAid Oven for a reasonable price. They showed up when they said they would. The service tech, Jaime, did a great job. He arrived with the parts, and was very neat and tidy. My experience went as well as possible, I would definitely recommend this company.
overall rating for our service call
Joseph - West Hollywood, CA
Jaime was a great tech but there were scheduling issues.
Armand - West Hollywood, CA
Jamie did a great job and explained why I was having the frost problem in the fridge. He' fixed it ad it works perfectly.
Naomi - West Hollywood, CA
Francisco explained everything that he was doing and was very knowledgeable.
Teresa - West Hollywood, CA
Service technician was prompt, courteous and took the time to address a few concerns I had. Seamless experience
Jaime is a gentleman
EL - West Hollywood, CA
The technician, Jaime, made every effort to be helpful. However, my service call was to clean between the oven glass on my Kitchenaid double ovens after a spill. Since that job was not new to Paradise, I should have been informed AHEAD OF TIME that the cost would be $165.00 per oven in addition to the service call of $109.65. Since the technician was able to tell me 20 minutes before arrival, the office could have done so 24 hours before when I called to confirm. Some people have to miss work or reschedule medical appointments so that information, if available, is important to share if the company truly cares about customer service.
Josh - West Hollywood, CA
Pablo Villalta was fast efficient and informative. Best of all he fixed the washer!
Professional service. Scheduling of appointment not so great though.
JJ - West Hollywood, CA
The first time I booked my appointment I got a confirmation but 2hrs before they canceled (service man called in sick). Second time they switched the appointment time on me (I was told I had an afternoon appt and then I got a confirmation that it was a morning appt) so I had to reschedule. I again request an afternoon appt but got a confirmation the night before that it was for the morning. I was able to make it happen, so I kept the appt. The service man (Jaime Garcia) called a half hour before he arrived like I was told her would. He was very professional, considerate and knowledgeable. As it turns out, my machine needed $700 in repairs (the washer was making loud jet like sound when spinning). I decided not to do the repairs as the machine was still working fine (although loud) and cleaning good and I just decided to use it until it dies and then buy a new one. Mr. Garcia informed me when he called that the service call itself was going to be $110 whether or not I did any work. I was fine with that as I needed to know one way or the other what I was going to do about the machine. I would use Paradise again as I was very impressed with Mr. Garcia. The only thing I was not happy about was the scheduling/appointment method that they use.
Eloise - West Hollywood, CA
Maria - West Hollywood, CA
B - West Hollywood, CA
Was very pleased with technician and service
Leonard - West Hollywood, CA
The company was excellent in providing shorter show window and technician called 30 minutes prior. Mr. Garcia has a very friendly attitude, was able to answer my concerns and provide solutions to the problem. He is a real asset to the company. The visit was covered under warranty by Whirlpool.
Eric - West Hollywood, CA
Truly excellent service and very reasonable!
Cory - West Hollywood, CA
Pablo was the repair technician from Paradise Appliances and we couldn't ask for better service.
James - West Hollywood, CA
LAUNDRY CENTER WHIRLPOOL WGD7120HC0 found error code f2 e2 unit need a new panel; ordrng 1 W11419059 (panel)
MICROWAVE IKEA IMBS104GSS00 "removed unit out the wall, set it on the floor. removed top and side panels. found a bad harness and a bad control board. replaced bad harness and bad control board and put a new harness and control board. test okay. test heat okay. screw covers and panels back. put unit back on inside the wall. request complete. Q1 NO Q2 NO no sign covid 19. double labor aut #IV1T800AL2"
RANGE AMANA AGR5330BAS3 pull unit test voltage call tech support they said a GFI is not disigned for a range request completed Q1no Q2no no sign covid 19 sr # 7729542822
REFRIGERATOR KITCHENAID KSRB25FHSS found bad icemaker bad tubing and pan one of the partsare NLA customer is going to purchase a new appliance Q1no Q2no no sign covid 19
OVEN WHIRLPOOL KODE500ESS04 picked up parts from AM tried taking out the thermostat sensor from the front but it wont budge this call need an oven dollyq1.noq2.nono signature due to covid19; ordrng 1 ovendolly (oven dolly)
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 found a crack on tubing that conect to filter housing refrigerator need a new tubing; ordrng 1 W10876364 (tubing)
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 found fill tube frozen unit need a new; ordrng 1 WPW10179146 (valve)
REFRIGERATOR IKEA IX5BBEXDS01 replaced the icemaker to this fridgeq1.noq2.nono signature due to covid19
LAUNDRY CENTER WHIRLPOOL WET4027HW1 Customer complaint not spinning:customer complaint overflowing customer wants new machine we been here 3 times he wa told is up to tech to replaced; ordrng 1 W11417071 (hoses) and 1 W11028053 (harness) and 1 W11331662 (harness) and 1 w11481725 (control) and 1 1twomen (1 twomen)
REFRIGERATOR IKEA IX5BBEXDS01 RS for Thurs 10/22 (by YZ)
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 refrigerator need a new icemaker bracket door ice and retainer; ordrng 1 W10873791 (icemaker) and 1 W10771442 (bracket) and 1 W11397167 (RETAINER) and 1 W11423782 (door ice)
DISHWASHER WHIRLPOOL WDT970SAHZ0 found knife stuck on heater unscrew heater cut around all plastic install back in place test ok request completed Q1no Q2no no sign covid 19
MICROWAVE JENN-AIR JMW2430WP00 oven need a new panel and fan customer is going to purchase a new appliance request completed Q1no Q2no no sign covid 19
RANGE KITCHENAID KSGG700ESS1 replace mani fold and new harness run test ok request completed Q1 no Q2 no nosign covid 19
REFRIGERATOR WHIRLPOOL WRS571CIHW01 found ice on refrigerator clear all ice remove cover difuser screw in placetest ok request completed; ordrng 1 dsW11130202 (SHELF-GLAS) and 1 dsW11130203 (shelf glas)
REFRIGERATOR WHIRLPOOL WRT318FZDM05 replace refrigerator door test ok request completed Q1no Q2no nosign covid 19
RANGE KITCHENAID KSGG700ESS1 range need a new manifold; ordrng 1 W11376663 (harness) and 1 W10826727 (manifold)
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "tech found damper stuck in closed position , repaired and all test goodq1-no q2-nono sign dur to cv 19"
WASHER WHIRLPOOL WTW7000DW1 found error code over load over sud and stuck key gear case making noise remove gear case clean shaft remove all dirt install basket gear case run test ok request completed Auth # WR5XS00XL2
DISHWASHER WHIRLPOOL ADB1400AGW "cx compl that dishwasher not draing, tech put through dign and no codes, put in hour wash with load and d/w drained. all test good.q1-no q2-nono sign due to cv 19"
DISHWASHER WHIRLPOOL WDF520PADM7 found drain pump clogged remove seeds and piece of glass remove test drain ok request completed Q1no Q2no no sign covid 19
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 found bad valve and housing run test water fillok request completed Q1no Q2 no no sing covid 19
REFRIGERATOR WHIRLPOOL SB21VPSE unit need a new compresor and evap parts are not longer avalable Q1no Q2no no singcovid 19
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 replace all tubing valve and housing run test water ok request completed Q1no Q2no no sing covid 19
DISHWASHER WHIRLPOOL MDB4949SHB0 replace dispenser run test ok request completed Q1no Q2no no singcovid19
MICROWAVE WHIRLPOOL WMH32519HZ4 helper completedQ1no Q2no no sing covid 19
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 found unit not dispensing water need a new housing etc Q1no Q2no nosingcovid19; ordrng 1 w11269264 (tubing) and 1 W11162041 (housing) and 1 W11162036 (tubing) and 1 W11162040 (tubing) and 1 WPW10179146 (valve)
WASHER WHIRLPOOL WFC7500VW2 hepler complete
WASHER WHIRLPOOL WFC7500VW2 Customer complaint not workig : found bad water pump replaced pump re run test all components ok to manufactory specifics.q1nq2n. no signatue capture covid19 wear ppe
DRYER WHIRLPOOL WHD5090GW0 helper completed
LAUNDRY CENTER WHIRLPOOL n/a he will buy another washer the board is the problem the machine will work each component will turn on wont do it by itself drain and spin.q1.no q2.no q3 no no signature due to covid19
DRYER WHIRLPOOL WHD5090GW0 unitneeda new pump; schdld next appmnt for 4/16 THU !
DRYER WHIRLPOOL WHD5090GW0 helper done
OVEN AMANA AWO6313SFB00 replace thermostat run testheatok request completed
WASHER WHIRLPOOL WFW5620HW0 auth # wp6t4p6nl2 file number7727133265 replace all part test cycle start no respond call tech support the are going to conctac customer request completed
WASHER WHIRLPOOL WFW5620HW0 helper done
OVEN WHIRLPOOL WFG505M0BS installed a new user interface
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 replace control and harness run test ok request completed
WASHER WHIRLPOOL WFW5620HW0 "unit need W11322903 Appliance Control UnitW10919932 Harness, NTCW11316252 Harness, UpperW11319991 Console; ordrng 1 W11319991 (console) and 1 W11316252 (harness upper) and 1 W10919932 (harness ntc) and 1 W11322903 (control) and 1 2man (2man)"
WASHER WHIRLPOOL WFW5620HW0 call tech support call was send to engineering for them decided sr# 7726974143 customer will be contacted request completed