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for Tustin, CA
Windor Gardens - Tustin, CA
We gave Paradise representatives a tenants number so that they may ask them COVID-19 screening questions before entering the tenant's unit for repairs. They did not ask them any health questions though. They were able to schedule a repair appointment over a week after my initial call; so we had to switch out this tenant's broken range for a new range from a vacant unit. Then on my appointment day; I had to confirm via email and couldn't leave my office from 12:30pm-4pm because the technician was going to call me to confirm as well and if I didn't answer then he wouldn't show up. He then called me around 4:15 to start asking me if the resident has shown any signs of illnesses recently. I let him know, like I've already let the company know, that the repair is now going to be done in a vacant unit. There was very poor communication here and I was tired of repeating myself to different people.
Dennis - Tustin, CA
Service man was totally professional, knowledgeable and polite! Highly recommend him.
Jim Fagan - Tustin, CA
The guys were professional, knowledgeable, friendly, clean
Jim - Tustin, CA
It was great service. (Include explaining, research good deal parts, and repair) I would love to recommend the man.
Sam did a great job, and fast too!
Terry - Tustin, CA
Charlie - Tustin, CA
Brent - Tustin, CA
Diane - Tustin, CA
Service for my dishwasher
Zahra - Tustin, CA
I liked it
"Tustin - Tustin, CA
Our technician Jonathan was friendly and provided clear and concise information regarding the repairs needed. Service was completed on time and our appliance is working well. I highly recommend Jonathan for any future service needs.
Diane - Tustin, CA
Finally after years of not working I now have water & ice
Brian - Tustin, CA
Jonathan was incredible. He is very knowledgeable and extremely helpful. Spent the time to discuss and educate while working on our fridge. Wish all repairmen were this good. Just a great experience. Have yet to see a fix but if necessary we would love to have Jonathan back out to fix.
Kathy - Tustin, CA
Linda - Tustin, CA
Richard - Tustin, CA
Sarkis is excellent! He immediately diagnosed the problem and even had the part on his truck so he could replace it on the spot.
Brad - Tustin, CA
Ali - jenn air
Ali - Tustin, CA
Sarkis provided Fantastic service. Very professional
Mohand - Tustin, CA
Nabil - Tustin, CA
Very knowledgeable person
Bill - Tustin, CA
Awesome Price and Excellent Service
Sylvia - Tustin, CA
Our fridge broke and we are in desperate need of getting a new one. We went in and was helped immediately by friendly and helpful crew members. A crew member helped with checking inventory, best price and delivery options, then came to our house to do complimentary measurement and we got our new fridge 2 days later. Would definitely recommend!
The service itself was outstanding. The service tech was efficient, knowledgeable and friend l, but explained everything to us in laymen terms. He
Beth - Tustin, CA
Customer service was terrible Technician was outstanding
Extremely late to both appointments.
Brenden - Tustin, CA
I was assigned a 3 hour time slot (12-3 PM, Friday) for my initial appointment. I waited patiently until 4:15 before I called to check on status. I was would not be able to make it out until 45 minutes later which is almost 2 hours past the time slot given. This was frustrating since I scheduled work around this appointment. When he finally arrived, he diagnosed the problem and notified us that the part would have to be ordered and that it wouldn't arrive until Tuesday. He was scheduled me for the first call for the 8-9 time slot. When Tuesday came, I again waited from 8 to 9 AM. By 9 AM, I called the service center to inquire whether the appointment was still happening. The call center told me that they would try to reach out to the tech. I waited until 9:30 AM for a call from the call center... there was no follow-up. When I called, the call center said that they were still having trouble reaching the technician. The technician did not get to my house until 10:30 AM... almost 1.5 hrs past the scheduled time slot!!! This was after my experience on the Friday afternoon. While my fridge was repaired, the customer service and follow-up was horrendous. I will NOT use Paradise Appliance ever again.
Home Depot and warranty company not aligned
Bob - Tustin, CA
Despite our whirlpool refrigerator being less than 2 years old, it can't make ice anymore. The repair technician came , replaced the ice maker and left without checking to see if it worked. Which it still doesn't. Home Depot sold me the warranty that if anything goes wrong with it I could get a new unit within the warranty period. The technician disagreed and now we wait another week for a new computer part for the fridge.
Subhash - Tustin, CA
Subhash - Tustin, CA
The technician was very pleasant and knowledgeable and did a great job very happy with his work
Subhash - Tustin, CA
The technician was very nice and knowledgeable and handled the job in a very professional way.
Tina - Tustin, CA
REFRIGERATOR KITCHENAID KRSC703HBS00 q1 q2 no no sing c19 relocate thermistor and cheng from 24hr to 8 hr def
DRYER MAYTAG MGD5500FC1 "replaced shaft and wheels , q1 no q2 no, i ddin't get signature cause covid-19"
REFRIGERATOR KITCHENAID KRSC703HBS00 q1q2 no no sing c19; ordrng 1 W10316760 (thermistor)
DISHWASHER KITCHENAID KDTM404KPS0 q1q2 no co sing c19 cleaned drai pan ckd working ok
FREEZER WHIRLPOOL WZF34X20DW01 "replaced door, but door came with maytag name, test good,q1 no q2 no, i didn't get signature cause covid-19"
DISHWASHER JENN-AIR JDTSS244GL0 q1q2 no no sig cvd19 protocol ran diag and found code for no heat cleared code and tested unit dispncer spring to allow door to open proeprly no furtehr issues rinse aid working proeprly
DISHWASHER WHIRLPOOL WDF520PADM7 q1 no q2 no no sing c19 need motor pump dec est
DISHWASHER WHIRLPOOL KDTM404ESS2 q1 q2 no no sing water was leaking from moter pump installed motor pump ckd ok; used 1 w10861526 (motor pump) from stock
REFRIGERATOR JENN-AIR JS48NXFXDE01 replaced led module tetsed unit no furtehr issues units lighst work and compressor working well q1q2 no no sig cvd19 protocol
REFRIGERATOR WHIRLPOOL WRX988SIBM03 q1no q2 no no sing c19 customer sead too many company came and too many parts been replace customer they dont wont to repair anymore they want to return the unit xxxxxxxx d n s me
REFRIGERATOR KITCHENAID KRSC503ESS01 authorization # kruzy00fp1q1 no q2 no no sing c19 installed panl and thermistor ckd ok floor was dameg unit was pulled out by customer; used 1 W10316760 (THERMISTOR) from stock
DRYER MAYTAG MGD5500FC1 replaced drum and bulkhead customer still not happy dennis coming with me; ordrng 1 WPW10211915 (wheel) and 1 W11086656 (motor)
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "q1q2 no no sig covd19 protocol fixed door issue not aligned properly causing door to stay open condensation to buildup, heated gasdket tested unit no furtehr issues"
DISHWASHER KITCHENAID KDPE234GPS0 q1 no q2 no no sing c19 orderd motor pump; ordrng 1 W11085683 (pump&motor)
RANGE WHIRLPOOL WFG320M0BS3 q1 q2 no no sing c19 unit ckd working ok
REFRIGERATOR KITCHENAID KBR036FTX00 "q1q2 no no sig cvd19 protol unit had ice when we arrived and emitters working well, may have had obstruction but today full bin of ie, also bulbs out in the fresh food side informed them they can change bulbs all tested fine if callback in future 30 days withj ice issue we can come back and credit the 134.95 if needed for repairs"
OVEN WHIRLPOOL WFC150M0EW3 q1q2 no no sif cvd19 protol replaced parst no furtehr issues the kit on servce pointer was fixed
DRYER WHIRLPOOL WGD8500DC4 q1 no q2 no no sing c 19 repair rattling loud sound -----x--i d n full r---st -pr
OVEN WHIRLPOOL WFC150M0EW3 W11371990 - kit q1q2 no no no sig covid19 protocl ortdering kit; ordrng 1 W11371990 (kit)
FREEZER WHIRLPOOL WZF34X20DW01 replaced parst tested unit no furtehr issues no leaks no issues with controsl all checked out fine use autho - wrppz00nl2
FREEZER WHIRLPOOL WZF34X20DW01 unit needs new compressor and controls ordering parst q1q2 no no signature covid19 protocl; ordrng 1 W10750851 (comp) and 1 W10858281 (evap) and 1 W11293202 (board) and 1 WPW10384183 (thermister)
OVEN JENN-AIR JJW2430IL00 q1 q2 no no sing c 10 need board; ordrng 1 WPW10260060 (cntrl-elec)
REFRIGERATOR KITCHENAID KRFC302ESS02 q1 no q2 no no sing c19 need gasket; ordrng 1 W10830046 (gasket-fip)
WASHER MAYTAG MVWX655DW1 "mqbwqqbxl2 autho code when diagnosing the tub needed replacments we removed entire tub got autho to have inner tub removed we had placed order for parts but customer now has it not connected tehy will be calling in contract for replacment we had parts replaced last visit and still had more needed but unit is in seperate place now, finzalied repairs teh ywill contact home depot for furtehr report."
REFRIGERATOR KITCHENAID KRFF305ESS03 q1 no q2 no no sing c 19 different issue installed frezeer door switch ckd working ok; used 1 W11396033 (SWITCH) from stock
REFRIGERATOR WHIRLPOOL WRS571CIDM02 q1 no q2 no no sing c 19 need frezeer wier was broken wier dec est customer goining to call office to pay
REFRIGERATOR KITCHENAID KRFF507HWH00 q1 no q2 no no sing c 19 installed frezeer led module ckd working ok; used 1 W11205083 (MODULE) from stock
REFRIGERATOR WHIRLPOOL WRB329DMBM00 q1 no q2 no no sing c 19 customer sead unader vander came installed new ice maker i.m now working ok
DRYER WHIRLPOOL WGD6600VW1 q1 no q2 no no sing c 19 installed pulley and dryer pepair kit ckd ok
REFRIGERATOR WHIRLPOOL KRSC700HPS00 q1 no q2 no no sing c 19 installed panl /board and sanser ckd ok
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 q1 no q2 no no sing c19 adj air damper and adj temp ckd ok
REFRIGERATOR KITCHENAID KRFC704FPS00 double labor auto: kqoozqonl2
REFRIGERATOR KITCHENAID KSSP42QFS05 q1 no q2 no no sing c19 i was helper
REFRIGERATOR KITCHENAID KRFC604FSS01 replaced ice maker allow 24 hours if callback in future cust can call cust care to see if they can get policy adjustment since it was reoccuring issue
REFRIGERATOR WHIRLPOOL KRSC700HPS00 q1 no q2 no no sing orderd evp fan; ordrng 1 W11098695 (fan-scroll)
REFRIGERATOR WHIRLPOOL WRB329DMBM00 q1 no q2 no no sing c 19 ice maker fill tub was frozn clean and remuved ice ckd working ok
DISHWASHER WHIRLPOOL WDT730PAHZ0 q1 no q2 no no sing c 19 door falls down installed pad ckd ok
REFRIGERATOR WHIRLPOOL KBSD602ESS00 q1 no q2 no no sing c19 installed i.m cntrl-elec ckd ok
MICROWAVE WHIRLPOOL KCMS2055SSS1 q1 no q2 no no sing c19 installed brkt-latch ckd working ok
REFRIGERATOR MAYTAG MFX2571XEM2 q1 no q2 no no sing c19 installed desp valve ckd ok