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Local Reviews
for Tustin, CA

Paradise Appliance Service Rated 4.5 out of 5 stars based on 18 customer reviews

Map of Tustin, CA

Extremely late to both appointments.




Review of Paradise Appliance Service

I was assigned a 3 hour time slot (12-3 PM, Friday) for my initial appointment. I waited patiently until 4:15 before I called to check on status. I was would not be able to make it out until 45 minutes later which is almost 2 hours past the time slot given. This was frustrating since I scheduled work around this appointment. When he finally arrived, he diagnosed the problem and notified us that the part would have to be ordered and that it wouldn't arrive until Tuesday. He was scheduled me for the first call for the 8-9 time slot. When Tuesday came, I again waited from 8 to 9 AM. By 9 AM, I called the service center to inquire whether the appointment was still happening. The call center told me that they would try to reach out to the tech. I waited until 9:30 AM for a call from the call center... there was no follow-up. When I called, the call center said that they were still having trouble reaching the technician. The technician did not get to my house until 10:30 AM... almost 1.5 hrs past the scheduled time slot!!! This was after my experience on the Friday afternoon. While my fridge was repaired, the customer service and follow-up was horrendous. I will NOT use Paradise Appliance ever again.


Map of Tustin, CA

Home Depot and warranty company not aligned




Review of Paradise Appliance Service

Despite our whirlpool refrigerator being less than 2 years old, it can't make ice anymore. The repair technician came , replaced the ice maker and left without checking to see if it worked. Which it still doesn't. Home Depot sold me the warranty that if anything goes wrong with it I could get a new unit within the warranty period. The technician disagreed and now we wait another week for a new computer part for the fridge.


Map of Tustin, CA

Great service




Review of Paradise Appliance Service


Map of Tustin, CA

Great sevice




Review of Paradise Appliance Service

The technician was very pleasant and knowledgeable and did a great job very happy with his work


Map of Tustin, CA

Great service




Review of Paradise Appliance Service

The technician was very nice and knowledgeable and handled the job in a very professional way.


Map of Tustin, CA

Tin




Review of Paradise Appliance Service

Osner


Map of Tustin, CA

Excellent Service!




Review of Paradise Appliance Service

Sarkis was kind, on time and fixed the leak quickly! He knew right where to look! Thank you Sarkis!!


Map of Tustin, CA

Excellent service




Review of Paradise Appliance Service

The technician was very professional & knowledgeable. Thank you


Map of Tustin, CA

Great service




Review of Paradise Appliance Service

Sarkis was friendly and professional and helped diagnose my problem quickly.


Map of Tustin, CA

Great Service, very Professional Experiance




Review of Paradise Appliance Service

Appliance was under factory warranty, no cost to me, but Sarkis was a well professional, knowledgable and experienced technician. I believe he will be a great assest to Paradise Appliance. Very satisfy customer!


Feld




Review of Paradise Appliance Service


Very good service




Review of Paradise Appliance Service

Mr. Mossessian is very knowable and professional in the service provided.


Great service




Review of Paradise Appliance Service


Great service




Review of Paradise Appliance Service

The gentleman was knowledgeable and respectful. He narrowed down several possibilities as to the cause of our refrigerator’s loud noises.


Great employees. The system is broken!!!!




Review of Paradise Appliance Service

Victor and person answering the phone at the service center were very polite and doing their job. There was a VERY long wait to get someone on the phone. Efficiency of service is poor. In total, three people took a picture of the dent on my brand new refrigerator. The ball was dropped between Howard’s and Paradise appliance, and I had no idea that a separate company was handling things. 1) the person who delivered the refrigerator 2) myself who sent it to the manager at Howard’s when I didn’t get a call regarding fixing it 3) Victor who took a picture of the dent and serial number I had to wait Six weeks to have the door fixed. And stayed home three days with an unknown delivery time window until the day before. I appreciate Victor pre scheduling the final delivery ahead of time or I would have been even longer.


Great Service




Review of Paradise Appliance Service


Great




Review of Paradise Appliance Service

I think he did a great job helping with my broken dishwasher dish rack. Thanks!


The technician was great!




Review of Paradise Appliance Service

Some companies apply the service call price to the cost of the part and the labor. I thought it was a bit expensive to replace a part which cost less than $25.


Sarkis M.

Sarkis M.

DISHWASHER WHIRLPOOL WDF520PADW7 installed disp ckd working ok

Near Keller Dr, Tustin, CA 92782
Sarkis M.

Sarkis M.

FREEZER KITCHENAID KBFN502ESS01 installed board ckd ok

Near Barnes Rd, Tustin, CA 92782
Francis C.

Francis C.

WASHER WHIRLPOOL MVWX655DW0 "found gear case wont coming out , we need to replaced basket drive and inner top , i s-code all the part less the wash plate and screw , we just going to charge for labor only send SDmaster tech and second man TS as a training , aslo custumer will paid on my return amount ordrng 1 W10512161 (tub asm) and 1 W10752719 (basket) and 1 2ndmanTS (2ndmanTS)"

Near Bent Twig Ln, Tustin, CA 92780
Sarkis M.

Sarkis M.

REFRIGERATOR KITCHENAID KFCS22EVWH5 bad compressoe cover 5 yr parts & labor; ordrng 1 W10507884 (compressor) and 1 WPW10233569 (tube) and 1 W10913906 (coupler)

Near Tustin, CA 92782
Sarkis M.

Sarkis M.

DISHWASHER WHIRLPOOL WDF520PADW7 despacser not opipening; ordrng 1 WPW10671905 (deterg disp asm)

Near Keller Dr, Tustin, CA 92782
Francis C.

Francis C.

DISHWASHER WHIRLPOOL WDF520PADW7 HELPING SK TRAINING

Near Keller Dr, Tustin, CA 92782
Ramon H.

Ramon H.

DISHWASHER KITCHENAID KDTM404ESS3 cx is losing power in plug outlet advised cx to call electrician

Near San Simeon, Tustin, CA 92782
Ramon H.

Ramon H.

COOKTOP-GAS KITCHENAID KCGS556ESS cx back left burner valve was loose causing knob to not turn properly took valve off it was and screw was stripped replaced screw and tightened down works good

Near San Simeon, Tustin, CA 92782
Ramon H.

Ramon H.

REFRIGERATOR WHIRLPOOL KRFF302ESS01 had reset cx main control and adjust temp ran test on thermistor on freezer and refer both tested ok

Near Mitchell Ave, Tustin, CA 92780
Ramon H.

Ramon H.

REFRIGERATOR WHIRLPOOL WRT108FZDW02 cx has no power teste plug it has 120v tested connector and plug for contnuity and it has it....tested connector in refer and ther is no volts cx has internal problem ..p.0 # is 4700796162 per jermey said to bill them

Near Parkcenter Ln, Tustin, CA 92782
Ramon H.

Ramon H.

DISHWASHER MAYTAG MDBH955AWS cx handle is broken cx does nopt wish to prooceed

Near Oxford Ave, Tustin, CA 92780
Sarkis M.

Sarkis M.

REFRIGERATOR KITCHENAID KSCS25INBL01 water tub leaking water need water reservoir; ordrng 1 WPW10276792 (reservoir)

Near Pueblo, Tustin, CA 92782
Francis C.

Francis C.

WASHER WHIRLPOOL MVWX655DW0 helping training Ts .

Near Bent Twig Ln, Tustin, CA 92780
Sarkis M.

Sarkis M.

REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 need air damper installed ckd working ok; used 1 W11164593 (DIFUSER) from stock

Near Park Ave, Tustin, CA 92782
Sarkis M.

Sarkis M.

DISHWASHER WHIRLPOOL WDF760SADM0 water leak from motor pump; ordrng 1 WPW10671942 (sump and motor assy) and 1 WPW10348269 (drain pump)

Near E Bradley Pl, Tustin, CA 92782
Oriale P.

Oriale P.

DRYER WHIRLPOOL WGD4815EW "ran thru test all checks ok unable to find any issues with dryer, working ok."

Near Park Ave, Tustin, CA 92782
Oriale P.

Oriale P.

DRYER MAYTAG MGD6630HW ran test on dryer unable to find any issues opperating normally.

Near Park Ave, Tustin, CA 92782
Oriale P.

Oriale P.

DISHWASHER KITCHENAID KDTE334GPS "reattached loose wire connection for blower fan, checked water inlet valve no issues, working ok. also found damage to toe panel with dent."

Near Park Ave, Tustin, CA 92782
Oriale P.

Oriale P.

WASHER MAYTAG MVWB765FW2 "found dispenser cap not seated all the way down causing soap to not empty out completely, ran test & recalibration working ok."

Near Ternberry Ct, Tustin, CA 92782
Sarkis M.

Sarkis M.

REFRIGERATOR KITCHENAID KRFF707ESS freezer and refg fan wasnt working installed main board ckd working ok

Near Crawford Dr, Tustin, CA 92782
Sarkis M.

Sarkis M.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 ice maker not working installed new i.m ckd ok; used 1 W10873791 (ice maker) from stock

Near Pacific St, Tustin, CA 92780
Sarkis M.

Sarkis M.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 ice maker not working installed new i.m ckd ok; used 1 W10873791 (ice maker) from stock

Near Pacific St, Tustin, CA 92780
Sarkis M.

Sarkis M.

REFRIGERATOR KITCHENAID KBFC42FTS08 defrost prablm 2man; ordrng 1 W10482185 (harns-wire) and 1 W10219166 (heater) and 1 WP2303091 (cntrl-elec)

Near Marlow Ave, Tustin, CA 92782
Oriale P.

Oriale P.

WASHER MAYTAG MGD6630HW0 "replaced broken door latch, ran thru recalibration working ok.; used 1 W10810403 (LATCH) from stock"

Near Park Ave, Tustin, CA 92782
Oriale P.

Oriale P.

DISHWASHER KITCHENAID KDTE254ESS2 "found unit not responding to push botton cycles, needs main & ui boards replaced.; ordrng 1 W10902370 (ui board) and 1 W10866124 (cntrl-elec)"

Near Park Ave, Tustin, CA 92782
Oriale P.

Oriale P.

WASHER WHIRLPOOL WTW4816FW2 "made adjustment to pressure hose to main cntrl causing large fill on every cycle, ran test recalibrated working ok. this is different issue from first visit."

Near Ren Cir, Tustin, CA 92780
Sarkis M.

Sarkis M.

WASHER WHIRLPOOL WTW4816FW00 #wjqzv00al2 installed tob was brokn ckd ok

Near Park Ave, Tustin, CA 92782
Oriale P.

Oriale P.

WASHER WHIRLPOOL WTW4816FW00 "replaced broken tub, ran thu diagnostics working ok. auth#WJQZ00AL2"

Near Park Ave, Tustin, CA 92782
Sarkis M.

Sarkis M.

REFRIGERATOR KITCHENAID KRFC704FSS00 KJQ7500APL1water was leaking from i.m tray installed new ice maker ckd ok

Near Acacia Dr, Tustin, CA 92780
Sarkis M.

Sarkis M.

DISHWASHER KITCHENAID KUDS35FXSS4 no power going to board bad fuse installed fuse ckd working ok; pckd up 1 W10402110 (FUSE)

Near S B St, Tustin, CA 92780
Oriale P.

Oriale P.

DRYER MAYTAG MGD6630HW0 "found unit making vibration noises when running, coming from motor, needs motor & blower assy replaced; ordrng 1 W11086656 (motor drive) and 1 WP697772 (blower wheel) and 4 WPW10314173 (drum rollers)s"

Near Park Ave, Tustin, CA 92782
Oriale P.

Oriale P.

WASHER WHIRLPOOL WTW4816FW2 "replaced bad water inlet causing long fill error, ran test recalibrated working ok.; used 1 W11210459 (VALVE) from stock"

Near Ren Cir, Tustin, CA 92780
Ramon H.

Ramon H.

REFRIGERATOR JENN-AIR JS48PPFXDA part no longer avaliable called aig spoke with divya 7724055576 will call cx in 3 to 5 buisness days

Near Charleston St, Tustin, CA 92782
Ramon H.

Ramon H.

WASHER MAYTAG MVWB765FW3 ran dianoisiss no error code tested on sevral cycles ...and found no prolems at this time also recalibrated washer

Near Village Dr, Tustin, CA 92780
Ramon H.

Ramon H.

DISHWASHER WHIRLPOOL WDF520PADM7 adjusted door gasket tested working good...tested no more leak

Near Ren Cir, Tustin, CA 92780
Oriale P.

Oriale P.

WASHER WHIRLPOOL MVWC565FW1 "replaced bad actuator shifter was stuck in agitator intermitenly, ran tesworking ok.; used 1 W10913953 (SHIFTER) from stock"

Near 17th St, Tustin, CA 92780
Oriale P.

Oriale P.

DRYER WHIRLPOOL MGD5500AWW "replaced bad gas coils for not drying issue, ran test working ok.; used 1 279834 (COIL-VALVE) from stock"

Near Beneta Way, Tustin, CA 92780
Sarkis M.

Sarkis M.

REFRIGERATOR WHIRLPOOL WRX735SDHW00 water was leaking frome dispenser tub connection i reconnect ckd ok no more leak

Near Dietrich Dr, Tustin, CA 92782
Sarkis M.

Sarkis M.

DRYER WHIRLPOOL GGW9250PL not drying installed t fuse ckd working ok; used 1 WP3392519 (FUSE) from stock

Near Caribou Way, Tustin, CA 92782
Sarkis M.

Sarkis M.

WASHER WHIRLPOOL WTW4816FW00 need new tub is brokn n/a to sine; ordrng 1 W10371566 (tub)

Near Park Ave, Tustin, CA 92782