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Local Reviews
for Santa Monica, CA
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Andrew - Santa Monica, CA
Edy
Nicole - Santa Monica, CA
Great Service
Ed - Santa Monica, CA
Very nice and helpful technician
Paul - Santa Monica, CA
It took a while to get the part, but the guy who came out was helpful and nice. I want to point out that i have an extended warranty, when i first called in all of that was set up properly; at no point did Paradise question whether there was a warranty...not until the technician got there and asked. He said it says it's not under warranty. i said i called in and gave my warranty info and the order was taken through that warranty info. instead of packing up and leaving, he did the work. then he ran into a snag as he took my word for it but his boss's were saying it's not under warranty; the order had come in not under warranty. but it was under warranty. so i called whirlpool, got the warranty people, they confirmed it, it was THEIR mistake and not mine and not the technician's and not Paradise's. BUT HAD IT NOT BEEN FOR THE TRUST THE TECHNICIAN GAVE ME, this would have been a disaster, he would have left, I would have been angry, and so on. He handled it perfectly. I was right. He believed me. And the order was completed. Hooray for him. Good guy.
Very informative service man
Marcia - Santa Monica, CA
He was a very informative and considerate person. He gave me suggestions and support on my new double oven. Ray is a great positive plus to this company.
Ray Great job in Santa Monica
City - Santa Monica, CA
Ray was timely, efficient, knowledgeable, and polite.
Terrific service
Loranie - Santa Monica, CA
Ray Jackson called and was at my house in 10 minutes. He was knowledgeable and explained the problem and fixed it in no time at all. I would only ask for Ray if I have another problem which I hope won't happen.
Ray was fantastic!
Dana - Santa Monica, CA
Ray was fantastic! Called before he arrived- showed up shortly thereafter. He’s was courteous and helpful in answering questions. It’s very unusual to have a great experience when dealing with the service repair business and I can say that Ray was an exception!
Excellent service!
Vivian - Santa Monica, CA
The technician was able to remove the object that my toddler had dropped into the lint filter slot. He was kind and helpful and efficient. Unfortunately, the price (not set by him, of course) was steep: over $150. I guess that’s what they mean by ‘kids are expensive’ 😳
Great service
Sharon - Santa Monica, CA
Fransico was amazing! Very respectable and courteous. He arrived at a great time and notified me when he would be arriving.
A perfect repair
Laurie - Santa Monica, CA
Pablo is the best
good repair work, but lacks cleanup and communication
Angel - Santa Monica, CA
it is difficult to schedule a window time frame service calls with you. you state you will call us on the day of the service to provide a window, but that means we cannot plan our day until you call us that same day with a window. and, the window about 4 hours (half a day). also, your tech did not clean up after they made the repairs. he left the broken parts and boxes in the space which we had to clean up ourselves. his response when i called him was "I thought you wanted to keep the broken parts". really??? at a minimum, we should have been asked if we wanted to keep them, rather than him just leaving the trash in the space and not asking at all. also, we were not given a repair price for this work prior to the work be conducted.
Ed
Ed - Santa Monica, CA
Washing machine service
Jon - Santa Monica, CA
Excellent, clean, & efficient.
William - Santa Monica, CA
Sarkis is a pro. As a General Contractor in Santa Monica, I understand the value of quality employees and would love to have him on one of my crews!
Oven repair
Victoria - Santa Monica, CA
Great on the phone and great repair man. Fabulous service.
Great Service
Lauren - Santa Monica, CA
They were knowledgeable and kind and thorough.
Robert
Robert - Santa Monica, CA
Robert
grace
Grace - Santa Monica, CA
great service
Les
Les - Santa Monica, CA
After being late and not having the right parts he had to come back the next day to repair it. The only thing he did right was giving me a discount which was totally deserved! I waited 4 hours then got a call 30 min after the time frame and he came and then said he didn’t have the right parts! So I waited for nothing! Basically wasted half a day for nothing!
A few things...
Dale - Santa Monica, CA
He came on time, was polite and informative. I have no issue with him. However...he told me that the part I need was a compressor - a compressor "kit" and that KitchenAid no longer made them. But I went online and found that there were kits - but not thru KitchenAid. They appeared to be made by Embraco - who made the original. This is your policy but it cost me around $100 bucks and it would have been nice if you got the parts without KitchenAid's endorsement. Lastly - it appeared the compressor wasn't working, but the process of elimination could have found a problem elsewhere - the electronics for instance was failing to signal some device further down the chain.
Great Service
Chris - Santa Monica, CA
Great service call. Knowledgable. Fast. Easy to work with.
Great Service, Outrageous Price
David - Santa Monica, CA
The service was fine but I never received a reply when I asked what was the basis for the $220 labor charge. The repairman was there less than 40 minutes.
Nancy
Nancy - Santa Monica, CA
He is very professional And knowledgeable. You are lucky to have him as an employee
Top Notch
Jim - Santa Monica, CA
Ray was very helpful and had a great attitude. Got the job done!
edi was professional and a pleasure
Emily - Santa Monica, CA
the labor charge was too high
Whirlpool French Door Frig Repair - Great Service!
Eva - Santa Monica, CA
Service person was prompt and thorough. Nice it's like brand new!
very nice
Anne - Santa Monica, CA
problem fixed and very nice polite friendly person!
Raymond J.
WASHER MAYTAG MVWB765FW1 "chk and test washer, found control reading f2 e1 stuck key, reset and all test godd"
Francisco J.
DRYER WHIRLPOOL MDG3000AWW need to order the motor with the belt a load it wont spin .and ordering the belt.; ordrng 1 W10410997 (motor-drve) and 1 WP33002535 (belt)
Raymond J.
REFRIGERATOR WHIRLPOOL KTRP19KJWH00 "found leak in 20 year old refer evap , cust declined est"
Edi C.
WASHER MAYTAG MVWX655DW1 Customer complaint not dispencing detergent: found tray missing plug to syphon water down re plug it back run diagnose test water syphon and goes down missing tray for liquid detergent ordering part direct to customer.; ordrng 1 W11127356ds (drawer)
Raymond J.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "replaced faughty pump and mtr, all test good"
Edi C.
WASHER WHIRLPOOL WTW4855HW1 "Customer complaint not working : found agitator off tied up screw run diagnose test all componenst tested ok to manufactory specifics, info customer founderror code for off balance loads to try sorting cloth washer tested ok."
Edi C.
DRYER WHIRLPOOL WGD5000DW3 Customer complaint leaking : found customer putting cloth too wet causing dryer to start droping water info customer of issue dryer tested ok to manufactory specifics.
Edi C.
DISHWASHER KITCHENAID KDTE234GPS0 Customer complaint not power : found loose neutral wire at power cord re attach it run diagnose test all components tested ok to manufatory specifics.
Raymond J.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "found strong suction on door keeping it closed call tech line and doc issue, tech told me that this is normal"
Edi C.
DISHWASHER KITCHENAID KUDK03ITBS3 Customer complaint not working : found control lock activated instruc customer how to activated all components tested ok to manufacvtory specifics.
Edi C.
WASHER WHIRLPOOL WFW96HEAW0 Customer complainnt mold on door seal : ordering part for customer return day 2/25 advise dispath will call customer to confrim eta; ordrng 1 WPW10237493 (bellow)
Pablo V.
DRYER WHIRLPOOL WGD9600TW1 replace control board run test ok request completed
Raymond J.
OVEN WHIRLPOOL KODC304ESS00 "found t-stat on bottom oven open; ordrng 1 W11025102 (fuse-thrml) and 1 W11034459 (thrmst-fix) and 1 WPW10752316 (cntrl-elec) and 1 W11165152 (therm fix), rqstng P&A on 1 W10694995 (swtch-memb) and 1 2ndtech (2nd tech)"
Raymond J.
VENT HOOD KITCHENAID KIRD801VSS1 "found mtr contr not responding, rises but no fan; ordrng 1 WPW10235652 (cntrl-elec) and 1 W10235661 (contrl-mtr)"
Edi C.
DISHWASHER KITCHENAID KDTE204ESS1 helper complete
Raymond J.
DISHWASHER KITCHENAID KDTE204ESS1 "replaced faughty sump and controls, all test good"
Francisco J.
REFRIGERATOR IKEA ISC23CNEXW01 replaced parts i did not receive the harness called warehouse and they will order it for me .lloyd; schdld next appmnt for 2/25 MON !
Raymond J.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "found drain frozen over again, applied heat to claer drain, all test good"
Pablo V.
DRYER WHIRLPOOL n/a main control need to be replace; ordrng 1 WPW10174746 (control)
Raymond J.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "found faughty sunp and mtr assym, dw fills but no wash; ordrng 1 W11085683 (pump&motor)"
Raymond J.
COOKTOP KITCHENAID KCGS950ESS02 replaced faughty swtiches on ciiktop. all test goodkiwjs00ml2
Francisco J.
WASHER WHIRLPOOL LSG7806AAE the drain pump had a sock stuck inside i took it out and tried it out its working now .cod call. charging customer visit and labor.
Francis C.
DISHWASHER KITCHENAID KDFE104DSS5 "complaing leaking water .found unit oversugsing detergent , just instruc custumer how to cleanup unit and explaing need to change the detergent , not water leak present ."
Francis C.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "installed new refrigerator water supply line , now its ok tested fine and not water leak present , not charge to a custumer ."
Raymond J.
DISHWASHER KITCHENAID KDTE204ESS1 "found open heater and and faughty control. dishwasher is full of mold. called tech line and they recommend replaceing parts that has malfunctioned and advise cust to clean.kiut600mpl2; ordrng 1 W10854225 (cntrl-elec) and 1 W10901795 (panel-cntl) and 1 WPW10687139 (nut-termnl) and 1 W10703867 (heater), rqstng P&A on 1 WPW10605058 (pump&motor), ordrng 1 WPW10545278 (hose-drain) and 1 2ndtech (2nd tech)"
Raymond J.
RANGE WHIRLPOOL n/a "chk and test gas range for leaks found small gas leak on yellow gas flex line in back of range, advise cust to contact plumber for replacement"
Raymond J.
DISHWASHER KITCHENAID KDYE104ESS3 "rep stuck float swtich, all test good"
Raymond J.
WASHER WHIRLPOOL WFW72HEDW0 went to cust home and she was not aware of any service call w/p and they said that service ord was created wrong and will pay us trip charge.auth# for trip wit9q00dl2
Raymond J.
DRYER WHIRLPOOL CGM2745FQ0 "found dryer turning off after firest cycle, replaced colis and sensor, and tested. all test good. advised cust to replace timing cam to add more min but its not covered by warranty."
Raymond J.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "replaced faughty ui and stayed for cycle, all test good"
Edi C.
DRYER MAYTAG MGDC465HW0 Customer complaint not heat: found bad radiant sensor replaced it run diagnose test all components tested ok to manufactory specifics.; used 1 WP338906 (SENSOR) from stock
Raymond J.
DISHWASHER KITCHENAID KDTM354ESS1 "replaced rack adjuster o top dishwasher, all test good.workorder #swpm1x1pkz-1claim #14673180; (created new UIS, deleted prior attachment to UisID 6126)"
Raymond J.
DISHWASHER WHIRLPOOL KDFE104HWH0 "cust complaint is that dw door seems to be coming open durning cycle. called tech line and was told to look at installation. found that dishwasher had been forced into cabnet and front left lag had been damanged and pullrd under flooring, cust must had flooring removed or leg, to pulled dishwasher out instruct cust to contact installer"
Raymond J.
WASHER WHIRLPOOL WFW9200SQ02 "found faughty pump on front load washer, ccust say she will chk price of new frist"
Raymond J.
WASHER WHIRLPOOL WTW4955HW1 "found f7e5 code reading shifter faught, repaced actuator, all test good"
Edi C.
WASHER WHIRLPOOL WGT4027HW0 "Customer complaint sound of water and not filling ,cleaning: run diagnose test could not find no error codes , calibrate control board run a test bulky cycle filling to normal level all components tested ok to manufactory specifics."
Raymond J.
DISHWASHER KITCHENAID KDTM704ESS3 "chk and test dishwasher, found diswasher sump ans mtr assym is lower than tile floor under dishwasher but disher was forced in causing damanged to pump and leaking, called whirlpool and part is not covered. cust will have to call store"
Raymond J.
OVEN KITCHENAID KGRS505XWH02 replaced faughty ign on both upper and lower oven and orrfice. all test good
Raymond J.
RANGE AMANA AGR5330BAS3 "replaced main control and sensor that was out of range, all test good."
Raymond J.
OVEN KITCHENAID KOSE500ESS01 "replaced blown thermal fuse, all test good"