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Local Reviews
for Santa Monica, CA
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Nancy - Santa Monica, CA
Great service
great service
Ben - Santa Monica, CA
Edi was on time and preformed his job in a very professional way.
xx
John - Santa Monica, CA
good service, came very soon, through
Kristie - Santa Monica, CA
They came to troubleshoot and found the problem. I'm satisfied.
The Best service company!
Lynn - Santa Monica, CA
I am SO happy with your company! Not only do you follow up with phone calls, emails & great service! My technician Len ( he had 2 helpers Benito & Anthony) is very knowledgeable, on time & professional. I will recommend your company to everyone. Thank you for a job well done.
Knowledgeable, friendly and helpful service.
Kathryn - Santa Monica, CA
I would have appreciated this information over the phone when I called as it would have been easily remedied. The person on call did not ask enough questions, nor knew the dishwasher well enough.
dryer
Andrew - Santa Monica, CA
Edy
Nicole - Santa Monica, CA
Great Service
Ed - Santa Monica, CA
Very nice and helpful technician
Paul - Santa Monica, CA
It took a while to get the part, but the guy who came out was helpful and nice. I want to point out that i have an extended warranty, when i first called in all of that was set up properly; at no point did Paradise question whether there was a warranty...not until the technician got there and asked. He said it says it's not under warranty. i said i called in and gave my warranty info and the order was taken through that warranty info. instead of packing up and leaving, he did the work. then he ran into a snag as he took my word for it but his boss's were saying it's not under warranty; the order had come in not under warranty. but it was under warranty. so i called whirlpool, got the warranty people, they confirmed it, it was THEIR mistake and not mine and not the technician's and not Paradise's. BUT HAD IT NOT BEEN FOR THE TRUST THE TECHNICIAN GAVE ME, this would have been a disaster, he would have left, I would have been angry, and so on. He handled it perfectly. I was right. He believed me. And the order was completed. Hooray for him. Good guy.
Very informative service man
Marcia - Santa Monica, CA
He was a very informative and considerate person. He gave me suggestions and support on my new double oven. Ray is a great positive plus to this company.
Ray Great job in Santa Monica
City - Santa Monica, CA
Ray was timely, efficient, knowledgeable, and polite.
Terrific service
Loranie - Santa Monica, CA
Ray Jackson called and was at my house in 10 minutes. He was knowledgeable and explained the problem and fixed it in no time at all. I would only ask for Ray if I have another problem which I hope won't happen.
Ray was fantastic!
Dana - Santa Monica, CA
Ray was fantastic! Called before he arrived- showed up shortly thereafter. He’s was courteous and helpful in answering questions. It’s very unusual to have a great experience when dealing with the service repair business and I can say that Ray was an exception!
Excellent service!
Vivian - Santa Monica, CA
The technician was able to remove the object that my toddler had dropped into the lint filter slot. He was kind and helpful and efficient. Unfortunately, the price (not set by him, of course) was steep: over $150. I guess that’s what they mean by ‘kids are expensive’ 😳
Great service
Sharon - Santa Monica, CA
Fransico was amazing! Very respectable and courteous. He arrived at a great time and notified me when he would be arriving.
A perfect repair
Laurie - Santa Monica, CA
Pablo is the best
good repair work, but lacks cleanup and communication
Angel - Santa Monica, CA
it is difficult to schedule a window time frame service calls with you. you state you will call us on the day of the service to provide a window, but that means we cannot plan our day until you call us that same day with a window. and, the window about 4 hours (half a day). also, your tech did not clean up after they made the repairs. he left the broken parts and boxes in the space which we had to clean up ourselves. his response when i called him was "I thought you wanted to keep the broken parts". really??? at a minimum, we should have been asked if we wanted to keep them, rather than him just leaving the trash in the space and not asking at all. also, we were not given a repair price for this work prior to the work be conducted.
Ed
Ed - Santa Monica, CA
Washing machine service
Jon - Santa Monica, CA
Excellent, clean, & efficient.
William - Santa Monica, CA
Sarkis is a pro. As a General Contractor in Santa Monica, I understand the value of quality employees and would love to have him on one of my crews!
Oven repair
Victoria - Santa Monica, CA
Great on the phone and great repair man. Fabulous service.
Great Service
Lauren - Santa Monica, CA
They were knowledgeable and kind and thorough.
Robert
Robert - Santa Monica, CA
Robert
grace
Grace - Santa Monica, CA
great service
Les
Les - Santa Monica, CA
After being late and not having the right parts he had to come back the next day to repair it. The only thing he did right was giving me a discount which was totally deserved! I waited 4 hours then got a call 30 min after the time frame and he came and then said he didn’t have the right parts! So I waited for nothing! Basically wasted half a day for nothing!
A few things...
Dale - Santa Monica, CA
He came on time, was polite and informative. I have no issue with him. However...he told me that the part I need was a compressor - a compressor "kit" and that KitchenAid no longer made them. But I went online and found that there were kits - but not thru KitchenAid. They appeared to be made by Embraco - who made the original. This is your policy but it cost me around $100 bucks and it would have been nice if you got the parts without KitchenAid's endorsement. Lastly - it appeared the compressor wasn't working, but the process of elimination could have found a problem elsewhere - the electronics for instance was failing to signal some device further down the chain.
Great Service
Chris - Santa Monica, CA
Great service call. Knowledgable. Fast. Easy to work with.
Raymond J.
WASHER MAYTAG MHW8200FW0 helper complete
Edi C.
WASHER MAYTAG MHW8200FW0 Customer complaint not power : found bad touch panel replaced it run diagnose test all components tested ok to manufactory specifics.
Francis C.
WASHER MAYTAG n/a HELPING RJ TRAINING
Pablo V.
MICROWAVE WHIRLPOOL MMV4205FZ1 helper completed
Raymond J.
DISHWASHER WHIRLPOOL n/a found faughty sump and mtr assym; ordrng 1 WPW10348269 (drain pump) and 1 WPW10605057 (pump and motor assy) and 1 WPW10237499m (bellow)
Edi C.
WASHER WHIRLPOOL WET4024HW0 "Customer complaint noisy : found bad water pump replaced it all tested ok to manufactory specifics, info customer normal sound level over all. autho## wjgavjgnl2 double labor"
Pablo V.
DISHWASHER AMANA ADB1400AGW0 replace gasket and fill sispenser instruc customer abouth diswasher not getting the water temp that needs run test ok request completed
Edi C.
WASHER AMANA NTW4516FW2 Customer complaint not working: found bad gearcase and lock replaced parts run diagnose test all components tested ok to manufactory specifics.use authoAjdq7jdml2
Raymond J.
OVEN KITCHENAID KDRS483VSS04 "after pulling oven out tech found that jack was disconnected, tech reapired and all teest good"
Raymond J.
DISHWASHER KITCHENAID KDTE254ESS1 "found drain pump stuck due to food stuc, repaired and al test good"
Edi C.
DRYER WHIRLPOOL WGD8500DC4 found error codes for miss communication on main board and display ordering part for customer; ordrng 1 W11158455 (console) and 1 W11158453 (control)
Francisco J.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 customer has parts that were shipped by mail by whirlpool which i am returning in the touteordering customer the nameplate she will receive in 1 to 2 weeks .installed new door.
Raymond J.
RANGE AMANA AGR5330BAS3 "chk and test range, all working fine but ther is faint gas smell coming from gas flex line that is connected to wall. range is fine and no gas leaks found on appliance."
Pablo V.
MICROWAVE WHIRLPOOL MMV4205FZ1 helper completed
Edi C.
WASHER MAYTAG MHW8200FW0 autho double labor##mjd2m00ml2 unit not getting power dryer on top needs two techs; ordrng 1 w11201292 (control) and 1 1twomen (1 two men) and 1 W10911043 (panel-cntl)
Edi C.
WASHER WHIRLPOOL WFW9400SW04 Customer complaint not drainning : found bad water pump replaced it run diagnose test and a cycle with load washer drain and spin all components tested ok to manufactory specifics.
Francis C.
REFRIGERATOR KITCHENAID KBLC36FTS06 helping training
Edi C.
WASHER WHIRLPOOL WFW75HEFW0 Customer complaint leaving water dispencer : found dispencer set for liquid when customer using powder detergent inform customer of feauter operation washer tested ok to manufactory specifcis.
Edi C.
DISHWASHER KITCHENAID KDTM404ESS3 Customer complaint damage panel: found bad panel replaced it no power on buidling yet .
Raymond J.
OVEN KITCHENAID KODE500ESS02 "found oven not responsive, ord controls with 2nd techkjca4jcmpl2; ordrng 1 W11086141 (console) and 1 W11179310 (control) and 1 W10801665 (cntrl-elec) and 1 2ndtech (2nd test)"
Edi C.
WASHER WHIRLPOOL WFW9400SW04 Customer complaint not drainning : found clog water pump filter cleaned run diagnose test all componenst tested ok to manufactory specifics.
Raymond J.
DISHWASHER KITCHENAID KDTE254ESS2 "chk and test dishwasher, cust compl of noisey drain, chk drain and put through dign, all test good"
Raymond J.
OVEN KITCHENAID KDRS483VSS04 found jack prob shorted and not working; ordrng 1 8186589 (jack-probe) and 1 W10494088 (harns-wire) and 1 2ndtech (2 tech tech)
Edi C.
WASHER WHIRLPOOL WFW94HEXW2 found bad motor control ordering part for customer need two men; ordrng 1 WPW10374126 (cntrl-elec) and 1 1twomen (1two men)
Edi C.
WASHER WHIRLPOOL WTW8000DW5 Customer complaint leaking : run diagnose test uanble to find leak all components tested ok to manufactory specifics.
Raymond J.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "found ice maker not advanceing unless in test mode, ord part; ordrng 1 W10873791 (icemaker)"
Edi C.
WASHER WHIRLPOOL WET4024HW0 customer complaint noisy: ordering water pump for customer; ordrng 1 W10906604 (pump-water)
Francis C.
WASHER WHIRLPOOL WTW4955HW0 "Installed main control electronic , just replaced , now its working ok tested fine"
Raymond J.
REFRIGERATOR KITCHENAID KSC24C8EYP02 "found door defective for the second time, replaced ice door and all test good"
Edi C.
REFRIGERATOR KITCHENAID KSC24C8EYP02 helper complete
Raymond J.
OVEN IKEA IBS224PSM "chk and test oven found oven working properly , cust just needed some instructions on operation, all test"
Edi C.
DRYER AMANA NGD4655EW2 Customer complaint not heat: found bad ignator replaced it run diagnose test all componenst tested ok to manufactory specifics.; used 1 279311 (IGNITOR) from stock
Raymond J.
OVEN WHIRLPOOL KODC304ESS00 "repl faughty therm-fix, all test good"
Edi C.
DRYER WHIRLPOOL WGD49STBW2 Customer complain not starting : found bad door switch replaced it run it all components tested ok to manufactory specifics.; used 1 WP3406107 (SWITCH-DOR) from stock
Raymond J.
DRYER WHIRLPOOL WHD5090GW0 "CHK AND TEST HEAT PUMP DRYER PUT THROUGH TEST AND ALL TEST GOOD, NOT DUP ANY PROBLEMS"
Edi C.
DISHWASHER WHIRLPOOL KDFE104HWH0 Customer complaint door keeps opening : found left leg stock at floor took pictures info customer reason door not closing machine was force in to cabinet .
Edi C.
DRYER WHIRLPOOL MDG3000AWW Customer complaint not running : found bad motor and belt replaced parts run diagnose test all componentst tested ok to manufactory specifics.
Edi C.
WASHER WHIRLPOOL WFW96HEAW0 Customer complaint mold on seal: found bad door seal replaced it run diagnose test all components tested ok to manufactory specifics.
Raymond J.
VENT HOOD KITCHENAID KIRD801VSS1 "replaced faughty main control and fan control. when i put plug back in it tripped braker and nothing wold start, tech though it was just fuse so went to remove fuse and fuse case broke, cust changed mind about repair need to send fuse; ordrng 1 WPW10235651 (fuse direct ship)"
Raymond J.
WASHER MAYTAG MVWB765FW1 "chk and test washer, found control reading f2 e1 stuck key, reset and all test godd"