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for Santa Monica, CA
Excellent All Around
Debra - Santa Monica, CA
Great, COVID-aware service. I love that they will send an email in advance of the appointment so I don't have to miss the call and then try to catch the company to confirm; that's a game-changer for me. The repairman was on-time, wearing a mask & gloves, friendly, intelligent, and knows his business. It could not have been a better experience.
C. Hanna - Santa Monica, CA
Ray came out to give a second opinion about our refrigerator that was leaking water and not producing ice. The first representative that came out "couldn't find the problem" even though we explained the issue. The minute Ray arrived, he was professional and was able to assess the issue and find a solution with our Whirlpool refrigerator right awy. We appreciated Ray's knowledge and that he followed health guidelines due to Covid-19.
Edi is fantastic
Margot - Santa Monica, CA
Laurie - Santa Monica, CA
Good work + considerate of Covid protocols
Debra - Santa Monica, CA
The technician was a pleasure to have in our home. He was polite, professional, knowledgable, and had a wonderful sense of humor.
Hayley - Santa Monica, CA
Very professional and knowledgeable. However, am still having issues and getting error messages.
Harriett - Santa Monica, CA
He good. Thank you.
Ray is great
Tanya - Santa Monica, CA
Ray has come to service my Kitchenaid refrigerator a number of times and each time has been considerate, informative, and friendly. Give this man a raise!
Maya - Santa Monica, CA
Edi C did a great analytical assessment and was very kind and useful. Thank you for sending hime our way
Very friendly and efficient workers
Paul - Santa Monica, CA
Showed on time and got the repair done
Gil - Santa Monica, CA
Mr. Juarez was totally professional...and I should know because I spent the last 30 years of my working life being a plumber. Most of that time I was either doing plumbing repairs or coordinating plumbing repairs done by other plumbers. So I can assure you, I know quality work when I see it. First off he is very neat and clean. Second, he is respectful. He's also very knowledgeable about the appliance he repaired for us and probably many others as well. He also came prepared. He had all the parts he needed. And his only return to his truck was not for a long duration. I was so impressed, I asked him if he did any side work and he was very clear that he does not. Furthermore, I questioned him about the quality of different brands of appliances and he was totally loyal to Whirlpool. He said that the price, availability of parts, and overall durability are top notch. He also gave me some sage advice about how to properly maintain our oven. In summation, I will just quote the following statement: "Whatever you pay him, it ain't enough!" PS: I hope he gets to see this review!
Kara - Santa Monica, CA
He was great! Helpful and quick, fixed the problem
Brooke - Santa Monica, CA
Edi was amazing! Great guy, great service!
Adam - Santa Monica, CA
Great repair man
Christine - Santa Monica, CA
Raymond was terrific. Unfortunately, my machine was not fixable but he was very efficient following up with what we do next.
Pat - Santa Monica, CA
Polite, efficient technician.
Great and honest
Hope - Santa Monica, CA
Leslie - Santa Monica, CA
Paradise is Excellent
Michael - Santa Monica, CA
Edi was efficient and on time and provided excellent suggestions and guidance in solving our dishwasher problem
Good Job done
Louise - Santa Monica, CA
Good job fone
Vera - Santa Monica, CA
Ed - Santa Monica, CA
Edi communicated his time of arrival. He was neat and clean, assessed the situation and repaired the washer and dryer as needed.
Seth - Santa Monica, CA
Geenen - Santa Monica, CA
He was 5 star
Patricia - Santa Monica, CA
Ray was polite and knew what he was doing. Would recommend and use Paradise Appliance Service again!
Very nice guy :
Linda - Santa Monica, CA
Daniel - Santa Monica, CA
Michele - Santa Monica, CA
WASHER MAYTAG MHW8200FW0 "tech replaced moldy bellew on front load washer, all test good. q1no q2no no sign due to cv 19"
FREEZER WHIRLPOOL KRSC703HPS00 call tech support unit have too many problem irreparable whirlpool is goingto call customer SR# 7729066624 request completed Q1no Q2no no sign covid 19
FREEZER WHIRLPOOL KRSC703HPS00 "Training complted , unit ill be replaced by whirlpool not repairable"
REFRIGERATOR KITCHENAID KRFF507HPS00 tech replaced evap fan and defrost stat. alltest good.q1no q2no no sign due to cv 19
COMPACTOR KITCHENAID KTTS505ESS0 ordrng W10439651/MOTOR-DRV (by SR)
REFRIGERATOR WHIRLPOOL KSSC36QTS02 tech found ice bin stuck and will have to brake latch when removed.; ordrng 1 W10134781 (bin-ice) and 1 WP2222960 (bin-ice) and 1 WP2252265 (button-bin) and 1 W10134784 (latch-bin) and 1 WP2198608 (spring)
WASHER MAYTAG MHW8200FW0 "cx chose to only replaced bellow,; ordrng 1 WPW10237499 (bellow)"
WASHER WHIRLPOOL n/a "tech arrived on call ,cx say this job is covered under warranty with aig and this is a call back cx refuse to pay anything,cx says control display is not working again."
MICROWAVE OVEN JENN-AIR n/a Customer complaint f2e1 code: run diagose test found bad control ordering parts for customer q1nq2n no signature per covid19; ordrng 1 W11179310 (control) and 1 W10887855 (panel) and 1 1ovendolley (1 ovendolley)
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Customer complaint leaking : found clog drain hole frozen , not made correctly leaking from botton of cabint instead of drain rerf#7729029116 whirpool will call costumer for further solution q1nq2n no siganture per covid19"
WASHER WHIRLPOOL WFW97HEDU0 "tech found faughty bellow, will replace; ordrng 1 WPW10237493 (bellow)"
ICE MAKER KITCHENAID KUIX505ESS1 "tech found screw that holds water res in place loose, teech repaired and all test good."
RANGE JENN-AIR JGRP548WP02 Customer complaint oven not heating : ordering part for customer dsi board q1nq2n no signature per covid19; ordrng 1 WPW10511278 (dsi board) and 1 W11239228 (valve) and 1 1twomen (1 twomen)
RANGE JENN-AIR JGRP548WP02 helper complete
COMPACTOR KITCHENAID KTTS505ESS0 the trash compartment sounds really loud vibrating will order the parts to the trash compartment.q1.noq2.nono signature due to covid19; ordrng 1 W10439651 (motor) and 1 780477 (drive chain)
DISHWASHER JENN-AIR JDTSS246GL0 "tech chk dishwasher and put through cycle many times, all test good. not dup any problemsq1no q2no no sign due to cv 19"
WASHER MAYTAG LAT9635AAE replace badtimer run test fill wash drain spin ok request completed Q1no Q2no no sign covid 19
REFRIGERATOR KITCHENAID KFIV29PCMS03 customer complaint not making ice and not dispencing water : call tech line found clog line ice maker ordering part for customer 7728847838 q1nq2n no siganture per covid19; ordrng 1 W10759802 (control) and 1 WPW10589837 (cntrl-elec)
WASHER WHIRLPOOL WFW96HEAW0 "Customer complaint leakign : found bad door seal replaced re run test all components ok to manufactory specifics, q1nq2n no signature per covid19"
REFRIGERATOR WHIRLPOOL WRF560SEYM04 "refer working properly, cx says started working and will not dup problem,cx had to leave .q1no q2no no sign cv 19"
WASHER WHIRLPOOL WFW3090JW0 "replaced faughty tank,all test good.q1no q2no no sign due to cv 19"
WASHER MAYTAG LAT9635AAE washer need a new timer customer is going to think about the repair and call back request completed Q1no Q2 no no sign covid 19
REFRIGERATOR WHIRLPOOL KBFN506EPA fridge is not producing ice need to order the following parts q1.noq2.nono signature due to covid19; ordrng 1 W10913630 (icemaker) and 1 W11225845 (valve)
WASHER ROPER RTW4516FW2 found unit going of balance remove top panel unscrew gearcase remove tub clean rust fron shaft install gear case back install basket test no more thumping noise request completed Q1no Q2 no nosign covid 19 auth # RSCZVSCAL2
OVEN KITCHENAID KOCE507ESS08 ksa7200npl2 same error code: replaced control board for customer re tested all components ok to manufactory specific q1nq2n no signature per covid19
DRYER WHIRLPOOL WGD97HEXW0 Customer complaint not drying : recall found vent not venting enought air push unit forward for air to flow unit vent lint outside also instruc customer of time dry cycle for proper drying times. q1nq2n no signature per covid19
OVEN KITCHENAID KOCE507ESS08 helper complete
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Customer complaint leaking: run diagnose test found bad water valve ordering part for customer q1n q2n no signature per covid19; ordrng 1 WPW10420083 (valve) and 1 W10884390 (icemaker)
OVEN KITCHENAID KOCE507ESS08 Customer complaint f1e1: found bad control board and panel replaced parts for customer all components ok to manufactory specifics q1nq2n no signature per covid19 autho## ksa7200npl2
REFRIGERATOR KITCHENAID KRSC700HPS00 customer complaint not making ice: replaced door switch per tech line instruc customer to let me know 24 hrs for ice q1nq2n no signature per covid19
VENT HOOD WHIRLPOOL n/a this is not a whirlpool appliance
WASHER MAYTAG MHW8630HW0 found washer not working with the cold water remove out fron the closer unstack unscrew top panel replace water valve test fill wash spining ok request completed Q1no Q2 no no sign covid19 auth #MS8HLS8NL2
WASHER MAYTAG MVWX655DW1 we order part we need to check before install any part; ordrng 1 W11307244 (latch) and 1 W11395618 (cap) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W11026785 (motor) and 1 W11116592 (control)
DISHWASHER WHIRLPOOL KDTM704ESS3 "tech arrived and cx say contractor will secure,q1no q2no no sign due to cv 19"
DRYER WHIRLPOOL WHD3090GW0 "repaired water reservoir that was weged in holder and not flish, all test good.q1 no q2 nono sign due to cv 19"
WASHER WHIRLPOOL WFW3090JW0 "TECH FOUND LEAKING WATER TANK, Q1NO Q2NO NO SIGN DUE TO CV 19ws6Z900NL2; ordrng 1 W10596633 (hose) and 1 W10853581 (tank) and 1 2NDTECH (2ND TECH)"
DISHWASHER JENN-AIR JDB8200AWP3 "tech replaced rails that were sent as pre id. all test good.q1no q2 nono sign due to cv 19; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
REFRIGERATOR WHIRLPOOL KSSS42QMX00 "replaced drip tray, cx says still leaking, tech call w/p tech line and they said check line connector needs to be installed q1no q2no no sign due to cv 19; ordrng 1 8201815 (connector)"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Training complted
REFRIGERATOR WHIRLPOOL WRT518SZFM00 tech found fzr door bent and not sealingq1no q2 nono sign due to cv 19;; ordrng 1 W11371382 (control) and 1 WPW10384183 (thermistor) and 2 WP489467 (washer)s