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for Santa Monica, CA
Penelope - Santa Monica, CA
Pablo was knowledgeable, friendly, timely, and helpful.
sick - Santa Monica, CA
Cynthia - Santa Monica, CA
He was outstanding. Knowledgeable about older machines. A definite problem solver.
Penelope - Santa Monica, CA
Edi understood the problem, fixed it, and gave pointers about how to avoid it in the future. Friendly and helpful. There was no charge because washer was newly bought.
Catherine - Santa Monica, CA
Ray is a very personable guy who worked very efficiently and finally got my whirlpool working again.
Tammy - Santa Monica, CA
Excellent customer service
Jennifer - Santa Monica, CA
Ray was an experienced and knowledgeable technician. He handled the issue quickly and even gave me his direct contact info to call if the problem was not fully resolved.
Great service and friendly technician.
Natalie - Santa Monica, CA
Technician called 30 minutes before arrival and arrived on schedule.
Sharon - Santa Monica, CA
Pablo was very friendly and helpful. He sets a high bar for service people to live up to.
Farzaneh - Santa Monica, CA
The most unorganized company. They have lost our service file and can not send us an estimate.
Regina - Santa Monica, CA
Nancy - Santa Monica, CA
Ben - Santa Monica, CA
Edi was on time and preformed his job in a very professional way.
John - Santa Monica, CA
good service, came very soon, through
Kristie - Santa Monica, CA
They came to troubleshoot and found the problem. I'm satisfied.
The Best service company!
Lynn - Santa Monica, CA
I am SO happy with your company! Not only do you follow up with phone calls, emails & great service! My technician Len ( he had 2 helpers Benito & Anthony) is very knowledgeable, on time & professional. I will recommend your company to everyone. Thank you for a job well done.
Knowledgeable, friendly and helpful service.
Kathryn - Santa Monica, CA
I would have appreciated this information over the phone when I called as it would have been easily remedied. The person on call did not ask enough questions, nor knew the dishwasher well enough.
Andrew - Santa Monica, CA
Nicole - Santa Monica, CA
Ed - Santa Monica, CA
Very nice and helpful technician
Paul - Santa Monica, CA
It took a while to get the part, but the guy who came out was helpful and nice. I want to point out that i have an extended warranty, when i first called in all of that was set up properly; at no point did Paradise question whether there was a warranty...not until the technician got there and asked. He said it says it's not under warranty. i said i called in and gave my warranty info and the order was taken through that warranty info. instead of packing up and leaving, he did the work. then he ran into a snag as he took my word for it but his boss's were saying it's not under warranty; the order had come in not under warranty. but it was under warranty. so i called whirlpool, got the warranty people, they confirmed it, it was THEIR mistake and not mine and not the technician's and not Paradise's. BUT HAD IT NOT BEEN FOR THE TRUST THE TECHNICIAN GAVE ME, this would have been a disaster, he would have left, I would have been angry, and so on. He handled it perfectly. I was right. He believed me. And the order was completed. Hooray for him. Good guy.
Very informative service man
Marcia - Santa Monica, CA
He was a very informative and considerate person. He gave me suggestions and support on my new double oven. Ray is a great positive plus to this company.
Ray Great job in Santa Monica
City - Santa Monica, CA
Ray was timely, efficient, knowledgeable, and polite.
Loranie - Santa Monica, CA
Ray Jackson called and was at my house in 10 minutes. He was knowledgeable and explained the problem and fixed it in no time at all. I would only ask for Ray if I have another problem which I hope won't happen.
Ray was fantastic!
Dana - Santa Monica, CA
Ray was fantastic! Called before he arrived- showed up shortly thereafter. He’s was courteous and helpful in answering questions. It’s very unusual to have a great experience when dealing with the service repair business and I can say that Ray was an exception!
Vivian - Santa Monica, CA
The technician was able to remove the object that my toddler had dropped into the lint filter slot. He was kind and helpful and efficient. Unfortunately, the price (not set by him, of course) was steep: over $150. I guess that’s what they mean by ‘kids are expensive’ 😳
Sharon - Santa Monica, CA
Fransico was amazing! Very respectable and courteous. He arrived at a great time and notified me when he would be arriving.
A perfect repair
Laurie - Santa Monica, CA
Pablo is the best
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "tech founf refer fill of freon just not pumping, replaced compressor that was not working properly, all tst good"
DISHWASHER KITCHENAID KUDC10FXWH5 replace all whell and traks run test ok request completed
WASHER WHIRLPOOL WTW7000DW4 replace lid swtich run test all cycle working ok request completed
MICROWAVE OTR KITCHENAID KMHS120ESS5 helper complete
WASHER WHIRLPOOL WTW7000DW4 found bad lid switch; ordrng 1 W10810403 (lid switch)
DISHWASHER WHIRLPOOL KDTE104ESS3 "found bad sump pump parts WPW10605057 and labor total for the reapir customer is going to call kitchenaid request completed; (created new UIS, deleted prior attachment to UisID 26530)"
DRYER WHIRLPOOL MDG4000AWW run test dryer for more than 30 minutes test heat ok request copleted to contact customer call 3106256032
DRYER WHIRLPOOL WGD94HEAC1 found bad hinge; ordrng 1 WPW10208415 (door hinge)
DISHWASHER MAYTAG MDB4949SDM2 found cold water instruc customer that need to run hot water in the sink before starting the dishwasher request completed
REFRIGERATOR WHIRLPOOL WRT316SFDM01 tech found refrdigerator not coolling dut to faughty compressor not coming on; ordrng 1 W10836706 (evap) and 1 WPW10507886 (compressor)
REFRIGERATOR KITCHENAID KSSC48QVS01 "tech found wires going through door to ice bucket mtr broken and corroded , wires can not be repaired , cx needs new door but door not avil. called wp tech line and ref # 7724851660"
REFRIGERATOR KITCHENAID KSSC48QVS01 found faughty ice dispenser mtr; ordrng 1 WP2318082 (drive shaft) and 1 W10822635 (motor)
REFRIGERATOR KITCHENAID KBSD602ESS01 the freezer has no load the freezerraising the freezer temp a bit its too cold in the freezer section raied the temp to 2there was moisture on the walls checked the gaskets and the flapper from the dispensor is closing
DRYER AMANA NGD4655EW2 replaced gas valve run diagnose test all components tested ok to manufactory specifics.
WASHER WHIRLPOOL LTG5243DQ6 "found leaking pump and drain hose, cust just wanted dign"
COOKTOP WHIRLPOOL CGS3760ADQ Found bad gas regulator leaking customer will talk to son if repair approve
REFRIGERATOR WHIRLPOOL WRT518SZFM00 door need to install hinge in place run test ok request completed
OVEN KITCHENAID KODE500ESS03 "found upper and lower bake and broil not working no heat at all coming from either oven, needs controls; ordrng 1 W11204568 (fuse) and 1 W10801665 (control) and 1 W11179310 (control) and 1 2ndtech (2nd tech)"
WASHER WHIRLPOOL FAV6800AWW washer need a new trans part is NLA reuqset completed
DISHWASHER WHIRLPOOL KDTM354DSS5 found stuck drain pump clear run test drain ok request completed
DRYER AMANA NGD4655EW2 Customer complaint gas smell gas: found bad gas valve ordering part for customer tied spot; ordrng 1 W10823508 (burner-gas)
WASHER MAYTAG MVWC465HW2 found drain pump stuck with a collar stays/tabs instruc customer to check everything before washing run test drain ok request completed
DRYER MAYTAG MGD8200FC1 Customer complaint noisy: adjusted run cycle with towels al components tested ok to manufactory specifics.
WASHER WHIRLPOOL WTW7000DW4 Customer complaint not working : run test found ouf of balance load info customer of control board calibrate control board all componenst tested ok to manufactory specifics.
WASHER AMANA NAV5800AWW Customer comppalint overflow and damage floor : found bad water valve staying open causing unit to start filling when off part 40097701 not discontinued
DRYER WHIRLPOOL MED8200FC2 helper complete
DRYER WHIRLPOOL MED8200FC2 "tech went out to replaced parts ordered by prev tech, cx has dryer drum shipped to home and drum was damanged ord new drum. this is stack unit; schdld next appmnt for 5/7 TUE !"
DRYER MAYTAG MGD8200FC1 Customer complaint noisy : tied up screws tested with load dryer ok
REFRIGERATOR KITCHENAID KSSC48QVS04 "found ice make not working duu to faughty mtr, replaced and all test good"
OVEN KITCHENAID KODE500ESS03 "replaced open fuses on wall oven, and tested. all test good.2 man AUTH # kjykh00al2"
OVEN KITCHENAID KODE500ESS03 helper complete
WASHER MAYTAG MVWX655DW1 Customer complaint water not going down from soap dispencer:reference# 7724675687 advise customer detergent becoming hard like cement clogggin dispencer call tech line advise use liquid or put detergent inside machine . customer stating is the same detergent she use on her old washer and that it works.
OVEN KITCHENAID KODE500ESS03 "found faughty tod and fuse, need part and 2nd helper; ordrng 1 WP9759243 (thrmst-fix) and 1 WP4449751 (thrmst-fix) and 1 2ndtech (2nd tech) and 1 ovendolly (oven dolly)"
RANGE WHIRLPOOL WGG745S0FS02 "replaced faughty displaymemb, all tsdt good"
REFRIGERATOR KITCHENAID KBLC36FTS04 "found door rails covered with ice and not allowing door to close, all test good"
WASHER WHIRLPOOL WFW94HEXW2 replaced fill valve washr run all components tested ok to manufactory specifcis.
DISHWASHER KITCHENAID KUDL15FXSS4 replaced faughty main control and test all test good
WASHER WHIRLPOOL WFW94HEXW2 found open water valve ordering part for customer will bring dryer down 3counst needs two men; ordrng 1 WPW10289387 (valve) and 1 1twomen (1 two men)
WASHER WHIRLPOOL WFW9700VW00 W10157759 part is discontinued call customer insurance they will contact customer within 48 hours
WASHER WHIRLPOOL WFC7500VW2 helper complete