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for Santa Ana, CA
Prompt Service, Fixed Ice Maker issue.
Lillian - Santa Ana, CA
Katrinka - Santa Ana, CA
Prompt, professional, plainspoken. Did a good job.
Very good service.
Laura - Santa Ana, CA
I really appreciated that he tried and did accommodate my schedule
David - Santa Ana, CA
He understands what was needed and how to repair the item. Comes in and is ready to proceed. He is a nonsense guy.
True - Santa Ana, CA
Victor showed up on time ready to do the job.
Janice - Santa Ana, CA
Went above and beyond. Great service. Definitely would use again.
Richard - Santa Ana, CA
Nice man. Discussed washing machine with my wife. She wasn't sure he knew all the answers to her questions about the ? performance of this new Whirlpool
Very Disappointed in Paradise
Greg - Santa Ana, CA
Pretty disappointed with our experience with your company yesterday. First off, the appointment was scheduled between 8-12pm. Noon rolls around and no one showed. Didn't get a call from anyone at Paradise explaining why he didn't show up. I finally called and was told he was running late and had two appts in front of me. He finally showed at 3pm. Unfortunately, my wife sat at the house all morning waiting for the technician. Not cool. When the technician came to our house he diagnosed a failed motor as the issue with our 2 year old KitchenAid dishwasher. He quickly offered to repair the motor for $450. We declined the repair and gave him a check for $109. I went home, cleaned out the filter in the dishwasher, started it up and it ran without issue. There was no failed motor - the filter needed a good cleaning. Pretty sad we still have to deal with this type of “theft” from service providers. I'd like a refund on the service call, but can only imagine requesting that would be a waste of time. I will be calling Whirlpool and letting them know about our experience with their recommended provider.
Julie - Santa Ana, CA
Great, friendly service!
Kevin - Santa Ana, CA
Knowledgeable, friendly and no fuss service.
Joe - Santa Ana, CA
Working better now.
Ruben - Santa Ana, CA
Service on washer
Albert - Santa Ana, CA
Doug found the problem right away and ordered parts same day
Rachel - Santa Ana, CA
Doug was a complete professional. I really appreciated the kind and friendly service.
GREAT SERVICE. KNEW WHAT THE PROBLEM WAS
Ralph - Santa Ana, CA
DISHWASHER KITCHENAID KDTM354DSS1 need isnc dsply; ordrng 1 W10854216 (cntrl-elec) and 1 W10457051 (lens-dsply) and 1 W10803367 (panel-cntl) and 4 WPW10195417 (wheel)s
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 "drain ice up-cleared add new drain line, also ordered 2 gaskets that are tearing- replaced both gasket. that was order"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 installed i.m arm ckd ok
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 temp control was on 1 and 2 everything at frezzer was very frozen replaced main board.
DISHWASHER WHIRLPOOL WDT720PADM2 drain pump also is broken and tube feed inside; ordrng 1 W10861745 (tube-feed) and 1 W10876537 (drain pump)
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 freezer door open on left side adj. door now closes fine.
MICROWAVE MAYTAG MVWP575GW0 reinstalled loose spring clip. panel is tight.
DRYER MAYTAG MGD4200BW1 "ran test on dryer unit is heating & working. was unable to determine original issue from first visit, dryer was not heating at first & then started heating again after checking for problem. Advised cust to call again if issue presist, parts not needed."
MICROWAVE KITCHENAID KMBS104ESS02 ran microwave for heat operation.customer was hearing a clicking sound and wasnt heating. light was blinking also. this happen 2 times . ran and tested ok at tis time.
REFRIGERATOR KITCHENAID KRFC604FSS01 double authoization #KIX6Z00DL2 installed evap cover wt sancer ckd ok
REFRIGERATOR WHIRLPOOL WRS588FIHV00 i.m tub was frozne
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 "drain ice up-cleared add new drain line, also ordered 2 gaskets that are tearing.; ordrng 1 W10830274 (gasket-fip) and 1 WPW10443326 (gasket-fip), used 1 W10619951 (DRAIN TUBE) from stock"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "make frost at freezer section., ordered main board and freezer thermistor.; ordrng 1 WPW10503278 (refer elect cont brd) and 1 12002355 (thermistor kit)"
DISHWASHER WHIRLPOOL WDT720PADM2 assmbly midssing locks.; ordrng 1 WPW10671941 (pump&motor)
DRYER MAYTAG MGDB835DW4 "found unit not starting & making chiming noises when not in use, needs parts replaced.; ordrng 1 W11158457 (overlay) and 1 W11133021 (main cntrl)"
WASHER MAYTAG MVWB765FW2 "found long fill error f8 e1 causing long wash cycle, repaced defective inlet valve .; used 1 W11210459 (VALVE) from stock"
WASHER WHIRLPOOL WFW7590FW0 "found pressure error from too much detergent use & long fill error from debris inside inlet valve, removed debris, working ok."
REFRIGERATOR KITCHENAID KSSC36QTS02 ice maker getting only 86V replaced microchip now ice maker went thru cycle and got water.
RANGE WHIRLPOOL WFG320M0BS3 "installed part , now not gas leak on top burners , but they do have a gas leak on shut off valve , custumer need to call gas company mfrref # 7724025939"
DRYER MAYTAG MGD4200BW1 found bad motor losing power to burner assy causing no heat.; schdld next appmnt for 2/13 WED !
WASHER WHIRLPOOL WTW5000DW2 washer was shaking need to be leveled also recalibrated washer and tested working good
REFRIGERATOR KITCHENAID KSSC48QVS05 loose qiuck connect on water line re conected it tested working good was same problem
DISHWASHER KITCHENAID KDTE254ESS1 had to reset board cx had clogg in drain hose removed tested working good
RANGE WHIRLPOOL WFG320M0BS3 found that pipe and gas vavle have leak please order all parts listed and rs for next wed feb. 6; ordrng 1 W10512763 (pipe-mnfld) and 1 W10512963 (tubing-gas) and 1 WP3368921 (screw-torx)
REFRIGERATOR KITCHENAID KBFC42FTS00 replaced wire harness tested working good
DISHWASHER WHIRLPOOL WDT970SAHV0 dw badly dameg alredy purchase dameg not coverd whrlpool case #7724046502
DRYER MAYTAG MGDB725BW0 Unit needed new dryer pully kit. Replaced from t.s all tested fine no further issues. Regarding b unit cutting off after 10 minutes looks like issue with sensor connection find connection no further issues. ; used 1 4392067 (REPAI KIT) from stock
MICROWAVE KITCHENAID KOCE507EBS03 cx did not know how vtimmer work cx education unit workks gpood cx happy
WASHER WHIRLPOOL WTW4816FW2 installed timer lested ckd working ok
REFRIGERATOR KITCHENAID KBFC42FTS00 re
REFRIGERATOR KITCHENAID KBSD618ESS01 installed led module
WASHER WHIRLPOOL MVWX655DW1 tested washer recalibrated working good no further issues at this time
RANGE WHIRLPOOL WGG745S0FS02 "made adjustment to overn door latch pin that was bent, straighten pin tested working ok."
LAUNDRY CENTER MAYTAG MVWC565FW1 cx was concerned about water level tested washer and explained to cx that washer is giving normal amount of water ...no further problems at this time
WASHER WHIRLPOOL MVWX655DW1 cx needs drain pump; ordrng 1 W10876600 (drain pump)
REFRIGERATOR KITCHENAID KBFC42FTS00 cx control needs to be replaced; ordrng 1 WPW10468946 (contrl-box)
REFRIGERATOR KITCHENAID KBBR206ESS01 "compressor noisy, pulled a lot of oil. .auth#kifkj00dl2 replaced compressor, start cooling"
REFRIGERATOR KITCHENAID KBFN506ESS01 "compressor very noisy, and pulled a lot of oil , auth#kifkkifdl2,"
DRYER WHIRLPOOL MGDB855DC4 cx has blocked vent tested with vent off working good
REFRIGERATOR KITCHENAID KSSC48QVS05 cx had loose qiuck connect on water line re conected it tested working good