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for Santa Ana, CA
Craig - Santa Ana, CA
Jonathan knew what to do quickly and had the washer running in less than 30 minutes.
Chief - Santa Ana, CA
Prompt. Explained everything clearly. Friendly.
Stanley - Santa Ana, CA
Sarah - Santa Ana, CA
A great experience, very courteous and quick service.
Prompt Service, Fixed Ice Maker issue.
Lillian - Santa Ana, CA
Katrinka - Santa Ana, CA
Prompt, professional, plainspoken. Did a good job.
Very good service.
Laura - Santa Ana, CA
I really appreciated that he tried and did accommodate my schedule
David - Santa Ana, CA
He understands what was needed and how to repair the item. Comes in and is ready to proceed. He is a nonsense guy.
True - Santa Ana, CA
Victor showed up on time ready to do the job.
Janice - Santa Ana, CA
Went above and beyond. Great service. Definitely would use again.
Richard - Santa Ana, CA
Nice man. Discussed washing machine with my wife. She wasn't sure he knew all the answers to her questions about the ? performance of this new Whirlpool
Very Disappointed in Paradise
Greg - Santa Ana, CA
Pretty disappointed with our experience with your company yesterday. First off, the appointment was scheduled between 8-12pm. Noon rolls around and no one showed. Didn't get a call from anyone at Paradise explaining why he didn't show up. I finally called and was told he was running late and had two appts in front of me. He finally showed at 3pm. Unfortunately, my wife sat at the house all morning waiting for the technician. Not cool. When the technician came to our house he diagnosed a failed motor as the issue with our 2 year old KitchenAid dishwasher. He quickly offered to repair the motor for $450. We declined the repair and gave him a check for $109. I went home, cleaned out the filter in the dishwasher, started it up and it ran without issue. There was no failed motor - the filter needed a good cleaning. Pretty sad we still have to deal with this type of “theft” from service providers. I'd like a refund on the service call, but can only imagine requesting that would be a waste of time. I will be calling Whirlpool and letting them know about our experience with their recommended provider.
Julie - Santa Ana, CA
Great, friendly service!
Kevin - Santa Ana, CA
Knowledgeable, friendly and no fuss service.
Joe - Santa Ana, CA
Working better now.
Ruben - Santa Ana, CA
Service on washer
Albert - Santa Ana, CA
Doug found the problem right away and ordered parts same day
Rachel - Santa Ana, CA
Doug was a complete professional. I really appreciated the kind and friendly service.
GREAT SERVICE. KNEW WHAT THE PROBLEM WAS
Ralph - Santa Ana, CA
RANGE-OVEN WHIRLPOOL WFG540HOES1 replaced valves tested working good...
I-ENABLED DW MAYTAG n/a cx needs drain pump; schdld next appmnt for 3/21 THU !
DRYER AMANA NGD4655EW0 replaced dryer cabinet and tested for correct operation.
WASHER MAYTAG MVWC565FW1 "found bad main control , just replaced , now its working ok tested fine , just recalibrated unit ."
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 installed reservoir & valve did nit work cusomer going to buy filter
LAUNDRY CENTER WHIRLPOOL WTW5000DW1 cx had blocked drain unclogged and tested woprking good
DISHWASHER KITCHENAID KDTM804EBS2 installed motor pump ckd working ok was leaking
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 adjusted damper and temp tested working good
OVEN KITCHENAID KODC304EWH00 KJ9NPJ9EPL1 colbr temp 30 geg ckd working ok
COOKTOP WHIRLPOOL n/a Unit needs board and elements all shorted out due to roaches. Calling whirlpool trade partner for approval. 7724318070 repairs not approved as per many from trade partner. W10823729 element W11047722 element WP8273994 element x 2
LAUNDRY CENTER WHIRLPOOL LTG5243DQ U it needed drain pump removed and extracted obstruction. Reinstalled and tested no further issues.
DISHWASHER KITCHENAID KUDS35FXSS9 water not spraying to top or middle spray arms; ordrng 1 WPW10780877 (pump&motor)
DRYER AMANA NGD4655EW0 cabinet dented right side....auth# ajbny00epl2; ordrng 1 8533643 (cabinet)
REFRIGERATOR WHIRLPOOL WSF26C2EXF01 NEED AIR DAMPER & CLEAN COND
DISHWASHER KITCHENAID KDTM804EBS2 water leaking from motpr pump orderd; ordrng 1 W10861526 (pump&motor)
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 need filter had; ordrng 1 W11043013 (valve) and 1 W10753488 (reservoir)
DISHWASHER KITCHENAID KDTM504EPA2 dishwasher has vevy tiny scratch bottom of w/w tob past 30 days not cover under waranty cosmetetic cust told me if you cot going to caver just leave i know his upset i did not ask to sign
REFRIGERATOR IKEA IX5BBEXDS00 per sd repalced evap. thermistor it wasn't defrosting.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "complaing not cooling , found ice build up on ffc , i ran a test and found bad control electronic , ordering part also display control , has to be replaced .; ordrng 1 W11196400 (control elect) and 1 W11214887 (control - elect)"
DISHWASHER WHIRLPOOL MDB4949SDZ0 Replaced bracket and tested unit tested motor and pump unit can close properly now with the links all tested fine.
WASHER MAYTAG MVWB765FW3 "found loud clicking & squealing noise in wash cycle, needs gearcase & rotor replaced. AUTH #MJSM00ML2.; ordrng 1 W11134159 (gearcase) and 1 W11260238 (rotor)"
REFRIGERATOR WHIRLPOOL WRB322DMBW main board not stopping teh compressor neither on test or off-repLCED AND DEFROSTED EVAP.
ICEMAKER WHIRLPOOL GI15NDXZS1 cleaned condenser. advised on clean cycle. unable to verify noise .
REFRIGERATOR JENN-AIR JS42PPDUDB01 tested dispenser and is working ok...raise refer temp from 34 to 36.
DRYER MAYTAG MGDB835DW4 "replaced both drain hoses with holes causing water leak, ran test no leaks working ok."
WASHER WHIRLPOOL WFW75HEFW0 ran washer through automatic cycle and ran with small load of towels. washer spinning and washing ok. normal sound levels.
DISHWASHER WHIRLPOOL WDT730PAHZ0 ran test cycle and verifed correct operation of motor. heater is coming on. advised to have dishwasher connect to hot water. it is connected to cold water right now. no fault codes saved.
DISHWASHER KITCHENAID KDTM354DSS1 installed cntrl-elec ckd working ok
WASHER MAYTAG MVWC360AW0 "f2-e1,,,f7-e1...broken black wire at actuator. repaired and recalibrated. cycle tested for correct operation. spinning ok"
DISHWASH WHIRLPOOL n/a Needs links. ; ordrng 1 8194001 and 4 WP8269145 (brckt-mtg)s
DRYER MAYTAG MGDB835DW4 "replaced main cntrl board, ran test working ok. overlay display did not arrive & was not needed."
DISHWASHER KITCHENAID KDTM354DSS1 need isnc dsply; ordrng 1 W10854216 (cntrl-elec) and 1 W10457051 (lens-dsply) and 1 W10803367 (panel-cntl) and 4 WPW10195417 (wheel)s
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 "drain ice up-cleared add new drain line, also ordered 2 gaskets that are tearing- replaced both gasket. that was order"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 installed i.m arm ckd ok
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 temp control was on 1 and 2 everything at frezzer was very frozen replaced main board.
DISHWASHER WHIRLPOOL WDT720PADM2 drain pump also is broken and tube feed inside; ordrng 1 W10861745 (tube-feed) and 1 W10876537 (drain pump)
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 freezer door open on left side adj. door now closes fine.
MICROWAVE MAYTAG MVWP575GW0 reinstalled loose spring clip. panel is tight.
DRYER MAYTAG MGD4200BW1 "ran test on dryer unit is heating & working. was unable to determine original issue from first visit, dryer was not heating at first & then started heating again after checking for problem. Advised cust to call again if issue presist, parts not needed."
MICROWAVE KITCHENAID KMBS104ESS02 ran microwave for heat operation.customer was hearing a clicking sound and wasnt heating. light was blinking also. this happen 2 times . ran and tested ok at tis time.