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for Santa Ana, CA
Charlene - Santa Ana, CA
These technicians were polite and thorough but when they left and I started a load of laundry the issue that they supposedly solved reappeared. I am not sure if it is a defect with my machine or their “quick fix” usually works with other customers. I had to reschedule another appointment. My machine is under warrantee so there was no cost, just disappointed that my machine is still not working properly.
I requested Sarkis as he had been here before and i really liked him and the service he provided.
Cathy - Santa Ana, CA
Ralph - Santa Ana, CA
Manuel - Santa Ana, CA
Elsa - Santa Ana, CA
Awesome Job! Very professional. This man deserves a raise!
Maria - Santa Ana, CA
Very good service
Donald - Santa Ana, CA
Technician was alone (2 came before) and was able to install the new door much faster and seemed to be knowledgeable and very productive. In addition the new door is making ice so we remain hopeful this has been fixed (original door stopped making ice, 2nd replacement door same and “hopeful this third door keeps working). We are not knocking the previous technicians, however, this one seems to have a good handle on the problem. Keeping our fingers crossed on the profuct
RAMON KNOWS HIS BUSINESS!!!
Janice - Santa Ana, CA
Let me just say that if I am ever in need of a competent repairman it is Ramon upon whom we will call. Knowledgable, efficient, straight-forward. He knows his stuff!!! He was a blessing for us. Beyond grateful.
Cristie - Santa Ana, CA
Very nice. Only looked in manual and did calibration. Temp seemed to be at right temperature, but that night took longer to cook even though heat increased by 20 during calibration. Not sure problem is fixed. Oven fine for 8 months, then this issue. Concerning.
Lorrie - Santa Ana, CA
Really great service
Denise - Santa Ana, CA
The technician was professional. He made sure to explain to us why we were having a problem and fixed it. He provided great service. He was awesome.
Joan - Santa Ana, CA
He was very professional and yet patient and informative. I will continue to call Paradise Appliance for service after our warranty ends. Sarkis was great
Diane - Santa Ana, CA
Great service, great person that repaired my dryer.
Beatrice - Santa Ana, CA
Excellent service; fixed my problem
Cathy - Santa Ana, CA
Can't rate the cost since it was under warranty and was at no cost to me.
Francis - Santa Ana, CA
The rep came to our home and would not listen to my wife as she explained what was wrong with our appliance. He tested the water temp and said we should run our sink water so it gets hot before we run out dishwasher that wasn’t heating properly. The idea that we should run our sink water before we run our dishwasher is ludicrous. This is not 1963 it is 2020 and this is a brand new dishwasher.
Lupid - Santa Ana, CA
He was honest and straight forward!
Ramon found the problem right away. Great service.
David - Santa Ana, CA
service appliance tec.
John - Santa Ana, CA
He called before hand , came over and on time. New what the problem was. Called office for part. They had it. I picked it up While he was continuing to service others, I called Sarkis again Sarkis came back again and installed it. Great job. Jonny on the spot.
Linda - Santa Ana, CA
It’s awesome to have a working dryer again thanks to the repairman that came. He was quick and thorough and explained the problem! Thanks!
As always, we have always had great service from Paradise.
Jonde - Santa Ana, CA
Genaro - Santa Ana, CA
I was very pleased with you service
Jeremy - Santa Ana, CA
Prompt and efficient service. Even with a mix up on the serial number on our work order they were able to resolve the issue and get the job taken care of.
Jeff - Santa Ana, CA
William - Santa Ana, CA
p\rice higher than expected. service quick.
Jonde - Santa Ana, CA
Celia - Santa Ana, CA
The Serviceman was great!
Lori - Santa Ana, CA
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer answers to COVID-19 question: Q1 No, Q2 No Did not have customer sign work order due to COVID-19 protocol. Found icemaker leaking and cracked and auger motor locked up. Need new icemaker and auger motor; ordrng 1 W10873791 (ICE MAKER) and 1 W11202789 (MOTOR)"
WASHER WHIRLPOOL WTW8000DW5 cx needs gearcse; ordrng 1 W10811956 (gearcase)
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 q1 no q2 no no sign due to covid 19 cx needs harness; ordrng 1 W11342162 (harness)
REFRIGERATOR WHIRLPOOL WRS325SDHV q1 q2 no sign due to covid 19 cx hinge was loose tighten down working good
REFRIGERATOR KITCHENAID KBFN506EPA01 replaced module led lights tested unit no furtehr issues all etsted ok previous tech scratched when changing out lighst no furtehr issues q1q2 no no sig cvd19 protcool
WASHER WHIRLPOOL WFW5620HW0 cx needs main control; ordrng 1 w11322903 (main control)
DRYER MAYTAG MGDB765FW0 q1 no q2 no no sign due to covid 19 cx had clogg vent removed debri and tested working good
REFRIGERATOR WHIRLPOOL WRS315SNHM03 "q1q2 no no sig cvd19 protocol unit door uneven and also unit had gap along door from gasket door lisalignment, fixed it applied adheisive customer very upset that 2 weeks later theers dust on his condensr area when i took off kickplate..i told him to all this means is he has dust in his house...clean your house for a decrease in dust. he thinks its a used unit, i said ok..he will call customer service. he is also upset that drawers rub when he pulls them out, i said theres no bearings on the drawers its plastic on plastic. sorry .; ordrng 1 dsW11368751 (direct ship) and 1 dsW11368751 (direct ship)"
WASHER WHIRLPOOL WTW5000DW3 cx water valve was stuck recalibrated and tested workingb good
DRYER WHIRLPOOL WGD6620HW1 q1q2 no no sig cvd19 protocol replaced ui teh otehr was damaged no furtehr issues all etsetd ok
REFRIGERATOR KITCHENAID KRFC300ESS03 unit needs new railso rdering parst will retun next week with parst q1q2 no no sig cvd19 protocol; ordrng 2 WP13055901 (slide)s and 1 WPW10284692 (bracket) and 1 WPW10284693 (bracket)
REFRIGERATOR WHIRLPOOL KSSC42QMS01 q1q2 no no sing c19 dec est
WASHER MAYTAG MHW5630HC0 "icame back customer used machine with clothes still no unnormal noises, q1 no q2 no, i didn't get signature cause covid-19"
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 ice maker assembly making ice but jammed up i heated gasket to remove the issues with frost buildup informed customer of placmnt for food they cant put liquids directly blockiing thev= vents its going to freeze the contents
WASHER WHIRLPOOL WFW5620HW0 cx needs control; ordrng 1 W11441123 (acu)
REFRIGERATOR WHIRLPOOL WRT518SZFM00 auth#wrthb00nl1 q1 q2 no sing installed compressor ckd working ok
DISHWASHER WHIRLPOOL KDTE204GPS0 "i put it on test no problem, i showed to mom heater working, rince aid not full, and also on prewash working normal, dennis to check as 2nd. opinion.; schdld next appmnt for 9/17 THU !"
REFRIGERATOR JENN-AIR JS42NXFXDE01 q1 no q2 no no sing c19 adj air damper ckd ok-----authorization # jrztf00apl1
REFRIGERATOR WHIRLPOOL WRF535SMBM00 q1 q2 no no ans c19 food rteezing instructcustomer to move from air damper
WASHER WHIRLPOOL WFW85HEFC1 f03e01need to order the cntrl tried out a new pressure switch and it did not work so ordering cntrl and latch because it wont lock on start it only locks in diagnostic customer will pay for parts only called claims cx says he will call to get an autho for parts if they dont authorize he pay if i come back ill try the cntrl first .; ordrng 1 WPW10443885 (latch) and 1 W11201290 (cntrl)
DISHWASHER KITCHENAID KUDE60FXWH1 q1q2 no no sig cvd19 protocol replaced all parst tested for leaks no leaks no issues all parst changed out no furtehr probolems
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 q1q2 no no sig cvd19 protocol replaced board the cust stated the unit before i came did stop running the fans i told him this board was only part we could replace to stop fans from continually runnig if thats the case but they are desigend to run cold air thru out the unit in order to prevent compressor from having to kick in as per techline no furtehr issues all tested ok
REFRIGERATOR KITCHENAID KRSC503ESS01 q1no q2 no no sing c19 dif pr need sanser and board dec est
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "freezer light not working. replaced light, freezer light working."
WASHER MAYTAG MVWX655DW1 q1 no q2 no no sing c19 installed board ckd ok
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "freeezer light dim, replaced freezer light. light is good."
DRYER WHIRLPOOL WGD6620HW1 ordering parst intermittnly rtruning off setting up onext week; ordrng 1 W11370450 (board) and 1 W11410329 (ui)
WASHER MAYTAG MHW5630HC0 "no normal noises, customer put towels in my present still no noises.q1 no q2 no, i didn't get signature cause covid-19, she called me back that is noisy i need to come back another day, and call her 1 hr. before.; schdld next appmnt for 9/2 WED !"
WASHER WHIRLPOOL WFW5620HW0 cx hads long fill error code reset and tested water valves working normal
DRYER-GAS WHIRLPOOL WGD5620HW1 cx foor hinge was loose causing door not to close correctly tighten down hinge and tested working good
REFRIGERATOR KITCHENAID KSSS42QMX00 q1 no q2 no no sing c19 freezer door and honge are ruster door not ckosingproperly need freezer door parts no longer available to repait
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 cx had stuck filter took out and and put in correct way water working good
REFRIGERATOR WHIRLPOOL WRT541SZDW00 825 - apartment 5heated gasket its not sealing properly customer also stated it was making clicking noises its turning fans and relay for coressor on thru out the day thats normal no furtehr issues all tested ok
REFRIGERATOR WHIRLPOOL WRT541SZDW00 unit door wont close issue with the door cam removed door and hinge fixed cam heated gasket no furtehr issues no condesantion allow 24 hours. q1q2 n no sig cvd19 protol
REFRIGERATOR KITCHENAID KBRP20ERSS00 q1 q2 no no sing c19 installed air damper ckd ok
WASHER WHIRLPOOL WFW5620HW0 Q1: noQ2: no no signature due to covid-19i rerplaced the units filter. i removed the dryer off unit and was bale to replace filter and now all is complete
WASHER WHIRLPOOL WFW5620HW0 "completedhelper job, q1 no q2 no, i didn't get signature cause covid-19"
WASHER WHIRLPOOL WTW5000DW3 replaced latc hassembly unigt in warrnty ran diag no issues all tested ok q1q2 no no sig cvd19 protol no furtehr isues ; used 1 W11307244 (LATCH) from stock
REFRIGERATOR WHIRLPOOL WRF57R18DM00 q1 q2 no no sing c19 def pr installed thermstor ckd ok
REFRIGERATOR KITCHENAID KRFC302ESS02 q1 q2 no no sing c19 installed 2 gasket ckd ok