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for Orange, CA
Rey - Orange, CA
I don’t even know where to begin. I was charged $183 for nothing! He came had to order a part and then said he won’t get the part . What? Yeah we don’t get parts and he left and charged me. I’d like a refund!
Ralph - Orange, CA
Great customer service, professional and on time. Still have not received an email with my estimate or the final bill. It’s a shame Kitchenade dishwasher can cost as much as it does and last only a few years. Then cost so much to have it fixed. No fault of the repairman. He was great.
Rocco - Orange, CA
It was the 6th service call since we purchased oven in July 2019. Hopefully they have corrected the defective programming and oven not working. Whirlpool should extend our warranty another 6 months as we are just now able to use this brand new oven.
Travis - Orange, CA
Great work very nice tech
Not good service
Rocco - Orange, CA
Oven does not turn on for baking. Touch screen defective does not allow the oven to turn on. Need technician again 4th visit
David - Orange, CA
Personable and knowledgeable technician
"Apartment 249 - Orange, CA
Jonathan was very professional, very knowledgeable and great to work with we’d be happy to have him take care of our needs anytime!!!
Delia - Orange, CA
The best service
Ryan - Orange, CA
Great service and customer relations.
Good, timely service
Mark - Orange, CA
Sam took care of the problem in a timely manner & communicated well re the issue. Product still under warranty.
Well satisfied with service
Michael - Orange, CA
We were well satisfied with the service to our ice maker provided by Sarkis. We appreciated his expertise and quiet, professional efficiency. Very happy, job well done.
Steve - Orange, CA
Sam was an absolute professional and went out of his way to diagnose, obtain the needed part from a second repair technician and return all in one day to complete our service. He was always smiling and a pleasure to get to know. I will use him in the future and recommend him to my friends and family. Nice job Sam!
Susan - Orange, CA
We've been having problems with our oven for several years. Ramon not only repaired it, but also explained what he did and why he did it.
Punctual, friendly & efficient
Rosalie - Orange, CA
Delia - Orange, CA
Carlo - Orange, CA
My experience was horrible. I was without a Refrigerator for three weeks. I got mixed information from your customer service reps.
Eleven - Orange, CA
Lupe - Orange, CA
Claudine - Orange, CA
Thank you for great service!
Great service great tech
Travis - Orange, CA
Javier was amazing very polite, professional and knowledgeable
punctual, polite, knoweldgeable , found the problem quickly, (unlike previews warranty service in Dec. 2018)
Patricia - Orange, CA
Margaret - Orange, CA
Problem resolved quickly with politeness.
Noisy Garage Fridge
Richard - Orange, CA
No problem could be found with the appliance. Of course, no noise occurred while Victor was here. His inspection could find no probllem with the compressor nor fan. I was pleased with his friendliness and his knowledge.
Horrible service + lazy technicians
Michelle - Orange, CA
First I was reschedule because the technician said he needed a part he had to order. He made this decision without coming to my home and inspecting my stove. Then, the technician that came said I had to switch my electric panel off and on next time it gets stuck. Really? Who wants to fix their applicance by doing that every time? What happened to the part the technician said he “needed” to replace? Sounds like a bunch of lazy technicians to me. Waste my time taking 2 days off of work - UNPAID!!! So disappointed with your service. Unprofessional to say the least.
Raghda - Orange, CA
Very good thanks
Good service and quick response
Victor - Orange, CA
No words, justa GREAT service !
Excellent customer service!
Chris K. - Orange, CA
Jerry - Orange, CA
Preston was professional and respectful and provided service in a timely manner
WASHER WHIRLPOOL MVWB835DW3 unit need new transmission controls and motor setting up for next week cust will call if he cancelled appt collected just 134.95 today will collect balsnce once completed ; ordrng 1 W10811956 (transmission) and 1 W10754448 (clutch) and 1 W10915700 (motor) and 1 W10915701 (motor cover) and 1 W11112656 (ui)
OVEN IKEA IEL730CS0 "unit door hinge arm brackt was not allowing door to shut properly on right side removed door and fixed arm pin on the hinge dooor now closes and light shts off when door closed, no issue with heat escaping and gasket now sealing oven"
DISHWASHER IKEA IUD8555DX2 ordering sump assm ordering new sump setting up thusay; ordrng 1 W10902326 (sump)
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "refridge had normal food like milk juice, vegtable fruits tortillas nothng was frozen, per female she trashed the frozen food, but i didn't find nothing wrong,q1 no q2 no i didn't get signature cause covid-19"
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "fridge was 24 deg., freezer 0 deg. fridge was empty, only 1 cup was inside and frozen file#7727690958 per tech support cust. needs to put foodin freezer and fresh food in order for not freezing the food in fresh food. q1 no q2 no ,i didn't get signature cause covid-19"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 unit needed damper assembly and i also adjusted temps they must stay 6-8 inches clear from teh front area for damper area so things wont freeze up W11236851; used 1 W11164593 (DIFFUSER) from stock
REFRIGERATOR WHIRLPOOL WRT318FMDM05 replaced parst and tested unit keep settings at 1 or 2 if theres not alot of food inside that way unit dosnt keep freezing over all else testedfine
REFRIGERATOR KITCHENAID KSSC36FKS01 q1noq2 no no sing c19 customer said water liaking underneath parts missing from valve to valve connection unaothrd company took parts with him unable to check water leak
DISHWASHER KITCHENAID KDTM354DSS3 q1 no q2 no no sing c19 need motor pump; ordrng 1 W10805015 (motor pump)
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 q1 no q2 no no sing c19 unit was off i turned on start dropping temperature unable fin problem
REFRIGERATOR WHIRLPOOL WRT318FMDM05 q1 no q2 no no sing c19 2timm displ and sancer
REFRIGERATOR WHIRLPOOL WRB322DMBM01 temps set improper abd the dampoer motor stuck closed not allowing cold air to flow thru tested thermister we have proper reading and fans working compressor pumping normal allow 24 hours to cool propelry
WASHER WHIRLPOOL WTW5000DW3 "i replaced parst again after lats time and recalibrated, ran drain spin and smae noise we need to contact techline ofr product replacment or have master tech do final diag on it. will reachg out to dennis tmmrw, if tehy get replacment cust wanst to spend extra money to get dif unit.; saved tckt"
DISHWASHER KITCHENAID n/a q1 q2 no no sing c10 installed pump motor drain pamp panl parts cover
REFRIGERATOR WHIRLPOOL WRT318FMDM05 q1 no q2 no no sing c19 whrlpool tech sead reorder cont box; ordrng 1 W11353813 (cont-box) and 1 WPW10384183 (thermistor) and 1 W11438736 (themistor)
OVEN KITCHENAID KODE900HSS00 q1 no q2 no no sing c19 installfan motor ckd working ok when i pulled unit out i swo damage bottom left i notified customet .customer going to contact with howard------auth #kpx1d00nl2 ---sr#7727601422
OVEN KITCHENAID KODE900HSS00 q1 no q2 no no sing c10 need fan motor; ordrng 1 W10860984 (motor-fan)
REFRIGERATOR KITCHENAID KSSS42QKW01 found leack on evap installed evap ckd working ok
REFRIGERATOR KITCHENAID KSSS42QKW01 sealed sestem; ordrng 1 2209451 ('HEATER-PAN) and 1 WP2306093 (evap) and 1 W10841139 (compressor)
MICROWAVE WHIRLPOOL WML55011HS3 q1 no q2 no no sing c19 installed mac and transformr ckd working ok auth#wprub00nl2
REFRIGERATOR WHIRLPOOL WRT318FMDM05 q1 no q2 no nosing c10 installed cont-box ckd ok
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 q1 no q2 no no sing c19 installed led in freezer ckd working ok; used 1 W10908166 (COUPLER) from stock
MICROWAVE WHIRLPOOL WML55011HS3 q1 no q2 no no sing unit not installed told customer dont install till we do repair not heating and noisy; ordrng 1 W11402082 (mac) and 1 W11334531 (TRANSFORMR) and 1 WPW10531156 (filter) and 1 W11256462 (diode)
REFRIGERATOR WHIRLPOOL WRS571CIHW00 replaced ice maker assembly and tested unit no furtehr issues all tested ok
DISHWASHER KITCHENAID KDTE104ESS4 Q1 NO Q2 NO NO SIG C19 FOUND GLASS IN DRAIN PUMP REMUV CKD WORKING OK
REFRIGERATOR KITCHENAID KRSC503ESS01 Q1;no Q2;no no sin c19 auth#kpgrnpgapl1 installed ice and water oad ckd ok
DISHWASHER KITCHENAID KDPE234GPS0 not draining inatall drain ckd working ok
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "unit needed neew control and needed to be reflashed for firmware aswell, replaced board and flashed firmware all tested fine no furtehr issues"
DISHWASHER WHIRLPOOL WDF520PADM7 AUTH # WPGKR00APL1 not draining - water remain DOOR NOT CLOSING PRAPRLY ADJ DOOR LATCH CKD WORKING OK q1 no q2 no
REFRIGERATOR WHIRLPOOL KRMF706ESS01 installed fan /panl and board 2 parts s co dennis appr
REFRIGERATOR KITCHENAID KRFF507HBS00 cosmetic damage within 30 days orderd door; ordrng 1 W11104459 (door)
REFRIGERATOR MAYTAG MFI2665XEM7 under 1 yr waranty same prablm
WASHER WHIRLPOOL WTW5000DW3 7727365401 ref number replaced parts but still had noise called techline they say replace control assembly and motr again; ordrng 1 W11417466 (board) and 1 W10890624 (motr)
REFRIGERATOR MAYTAG MFI2665XEM7 installed i.m; ordrng 1 W10882923 (ice maker) and 1 WPW10351019 (EXTENSION) and 1 WPW10378254 (arm)
WASHER WHIRLPOOL WTW5000DW3 ordering gearcase again; ordrng 1 W11035751 (gearcase)
DISHWASHER KITCHENAID KDTE404DSS0 recall cust paying parts only
WASHER MAYTAG MVWB835DW4 mp69l00nl2 replaced part tested motor no furtehr isues recalibrated all tested fine use autho for double labor
DISHWASHER KITCHENAID KDTE404DSP0 "parts covered under scode from last tiem we quoted, tested unit no furtehr issues all tested ok cust paid via cc ran diag no issues"
OVEN WHIRLPOOL GBD307PDQ7 8300441 - panel white 4452890- control board assm. discontinued parts no longer available. informed customer regarding repairs unit non repairable
DISHWASHER WHIRLPOOL WDF331PAHS0 "issue with the drain the pump works but teh drain clogged, removed pump ND MOTOR AND TESTED UNIT NO FURTEHR ISSUES UNCLOGGED UNIT ALL TESTED OK"