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for Newport Beach, CA
Service was well below average, very disappointing
Jim - Newport Beach, CA
1. Ramon parked his truck in our single load driveway, blocking access for others 2. Ramon asked to use our step ladder, did he not have one? 3. Ramon asked to use our vaseline, does he not have tools & supplies? 4. Ramon used our kitchen towel without permission and asked for another larger towel, does he not have supplies? 5. Ramon asked to use my hair dryer, his steamer did not work. 6. Ramon did not give us any pricing for new parts, he just assumed new parts were too expensive and we would rather be left with a freezer door that does not line up with the refrigerator door. I would never use Paradise Appliance again and have reported all the issues to Whirlpool.
Zan - Newport Beach, CA
Penny - Newport Beach, CA
Knowledgeable, competent gentleman
Jocelyn - Newport Beach, CA
Ramon was awesome! He took great care of us and made the experience very pleasant!
Professional and attentive service
Liisa - Newport Beach, CA
Johnny was punctual and got the job done efficiently. Not only was he informative, but he was respectful and a true professional. Johnny was a delight to have service our appliance and complete the job to the end.
Pamela - Newport Beach, CA
Great service very knowledgeable technician.
Bill - Newport Beach, CA
the tecks were very professional and courtious.
Bob - Newport Beach, CA
We appreciated Ramon calling and letting us know his approximate arrival time.
Sherman - Newport Beach, CA
Very tidy and efficient
Linda - Newport Beach, CA
Doug - Newport Beach, CA
Technician Johnny was on time, pleasant, efficient, and very competent.
Blake - Newport Beach, CA
Yes, great service. Johnny is so professional and genuine.
William Kirrane - Newport Beach, CA
David - Newport Beach, CA
John is very knowledgeable, thorough and did a great job. Highly recommend him! The work was covered by the manufacturer warranty.
24 crest circle
Ray - Newport Beach, CA
Monica - Newport Beach, CA
Johnny was very nice, very knowledgeable, positive attitude. Very pleasant.
Jonathan was so nice and did a great job
Jill - Newport Beach, CA
I was extremely pleased with his professionalism and service
Great great service
Norene - Newport Beach, CA
Clorox became evident in various loads
Mary - Newport Beach, CA
I have been looking foir a really good appliance Company and I finally found it in your company. Jonathan was so nice, knowledgeable , and researched and fixed the issue without needing any parts like previous company had told me. EXCELLENT SERVICE!
Adriano - Newport Beach, CA
Best Service in Southern California
Robert - Newport Beach, CA
Jonatan Hitchman was your representative and he was friendly, courteous, and very knowledgeable about the product and how to repair our issue. He can equipped to handle the problem.
Great Service, but issue not fixed
Kathy - Newport Beach, CA
My husband and I have been so impressed with Jonathan. He is professional, friendly, and knowledgeable. Unfortunately however, the repairs on our dryer have not fixed the issue. The dryer still is making a loud grinding sound when it is running that Jonathan, myself, and my husband can still hear. Jonathan is now wondering if perhaps the machine was dropped at some point during delivery, etc. We really don't know. We have been in touch with Expressions Home Gallery who we purchased the machines from. We are waiting for resolution. These are brand new machines in a brand new home and our expectation is that they should be working as such. That being said, while we are greatly disappointed with the machines, we have enjoyed having Jonathan in our home and have found him to be incredibly professional. Our star rating is not a reflection of him in any way.
Fair there was a delay with parts required to fix the problem but it was then fixed quickly.
Pamela - Newport Beach, CA
Jennair Range repair
Susan - Newport Beach, CA
The service by Johnny was great. He is efficient, timely and informative. I hope that I don’t have any further issues with our range. But if I do, I would call upon Johnny at Paradise appliance.
Great and quick service!
Susan - Newport Beach, CA
Johnny was professional, informative and friendly. He thoroughly explained the actions necessary to complete the repair.
Great service, awesome price
Adriano - Newport Beach, CA
Carol - Newport Beach, CA
Nila - Newport Beach, CA
Great service and tech
REFRIGERATOR KITCHENAID KRFC704FSS00 Installed board and ran diagnostics compressor turned on no further issues according to techline there's a 10 -12 minute start delay after running diagnostics all checked out fine. Allow 24 hours to fool properly.
COOKTOP WHIRLPOOL WFE550S0HZ0 Replaced switches tested unit no further issues.
DISHWASHER KITCHENAID KDTE254EWH1 cx couldnt get the rack back on its track so i helped put it back on
DISHWASHER KITCHENAID KDTM354DSS4 Replaced parts. Tested diagnostics heater comes on. Explained rinse aid and set to level 4. Fixed door issue off balance causing rubbing on side.
OVEN KITCHENAID KOSE500ESS02 replaced appliance manager tested oven working good
DOUBLE OVEN KITCHENAID KODE500ESS03 checked oven calibration oven reaching temp ok...no further issues at this time
COOKTOP WHIRLPOOL WFE550S0HZ0 Needs new glass thermal crack. ; ordrng 1 W11183708
REFRIGERATOR KITCHENAID KSSC42QTS00 cx has condesation in freezer side advised defrosted and adjusted door gasket
DISHWASHER KITCHENAID KDTE104ESS2 cx concerned edges cut her no problem with dishwasher explained to cx that is how it is made cx ok with explanation
OVEN WHIRLPOOL WEG750H0HW0 install main board & despl ckd working ok
DRYER WHIRLPOOL WED99HEDC0 cx needs lint trap and housing; ordrng 1 W11211470 (housing) and 1 W11190825 (lint trap)
OVEN KITCHENAID KOCE507EBL02 Needed calibration and wiring for the heating element harness fixed. Not going prosper voltage from board to element. Fixed broil all tested fine.
DRYER WHIRLPOOL n/a cx has clooged vent needs to clear vent
DISHWASHER MAYTAG KDTM404ESS1 replaced panel and main control tested working good
DISHWASHER KITCHENAID KDTM354DSS4 was wrong part re order r p#w10854216; ordrng 1 W10854216 (cntrl-elec)
TRASH COMPACTOR KITCHENAID KTTS505ESS0 "Checked panel on bottom, door switch jammed. Removed plate. Installed plate back and fixed bent hinge. Door can close and now turns on normal."
OVEN KITCHENAID KODC304ESS00 Pulled out double oven. Checked the rear. Blown fuse. Fixed fuse all tested fine afterwards. Called trade partner for autho on double labor. Kix9600ml2
WASHER WHIRLPOOL WFW9400SU00 Replaced parts tested unit no error codes. Customer stated went a whole day yesterday no error codes. Waited a full 20 mins of washing no apparent problems. All tested fine.
DISHWASHER KITCHENAID KUDS02FRSS1 Replaced links called safety team they told me s21614 was the special project code for it to cover parts and labor.
DISHWASHER KITCHENAID KDFE104DBL5 Issue with the pump assembly fixed it prior to my visit. All tested fine.
REFRIGERATOR KITCHENAID KSSO36QTB00 "Unit needed new control display assembly also needs new motor assembly for flapper. But it's leaking water as well at the waterline from valve to door and that harness not sold spear tell and door no longer available. Customer upset and will reach out to hurl pool regarding further options possibly discount on new model due to the fact the waterline issue non repairable. Suggested possibly a John guess firing on the waterline but due to the area, door might not be able to close properly if we install one at the waterline break. Customer will contact us in the next 30 days if he decides to proceed with repairs. 702.83 total for repairs."
WASHER WHIRLPOOL MVWB850WQ2 Unit had ol error. Mechanical critic toon on shaft couldn't disengage. Removed tubs and tried to get it to unsize. It worked for a little bit but then went back to seizing up. Needs shaft ordering parts. ; ordrng 1 W10193887 (tub-outer) and 1 W10447783 (tool) and 1 WPW10321442 (basket)
WASHER WHIRLPOOL WFW9600TW01 Unit needed new bellow assembly. Installed new bellow tested unit left running on the clean with afresh cycle all tested ok.
WASHER WHIRLPOOL WTW5840BW0 Wivdxivel2Jancy approved repairs labor from trade partner. S code for parts. Gear case covered under s code. All else tested fine no further issues.
WASHER MAYTAG MVWB835DW3 Replaced valve tested unit no more error codes all tested fine. ; used 1 W11165546 (WATER VALVE) from stock
WASHER WHIRLPOOL WFW75HEFW0 Arrived. No one knows where unit located. Someone sent customer a part. Replaced part but th didn't have water supply. No further apparent issues all tested fine. Replaced board.
WASHER MAYTAG MVWB765FW2 Long fill defective water valve. Replaced and tested unit no further issues. ; used 1 W11165546 (WATER VALVE) from stock
DISHWASHER MAYTAG KDTM404ESS1 cx needs main control and panel control; ordrng 1 W10854228 (control) and 1 W10903798 (panel-cntl)
COOKTOP WHIRLPOOL KCGS550ESS01 cx had caps were not on correctly
OVEN WHIRLPOOL WEG750H0HW0 display not responding orderd disp & board; ordrng 1 WEG750H0HW0 (des board) and 1 W11205353 (board)
DISHWASHER KITCHENAID KDTM354DSS4 nieed main board pre id but i did not rsv parts
REFRIGERATOR WHIRLPOOL KSCS25FVMS01 "fill tube frozen defrosted and repalced water valve, ice maker got water"
REFRIGERATOR KITCHENAID KRFC704FSS00 Compressor starts but only in diagnostics. Needs Orion board according to techline. ; ordrng 1 W11131873 (cntrl-elec)
DISHWASHER KITCHENAID KDTE304DPA0 installed 2 track ckd working ok
MICROWAVE JENN-AIR JMC2430DP00 i was helper
DISHWASHER KITCHENAID KDPE234GPS0 Replaced part and tested unit no further issues. Motor running normal now.
WASHER WHIRLPOOL WTW4850HW1 cx concerned about loud noise tested washer normal noise recalibrated tested working good
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Unit needed the hinges replaced condensation on gasket was from defective hinges. Tested unit no further issues all tested fine.
FREEZER WHIRLPOOL JCD2389GES called asurant part no longer avaliable spoke with larry ....will call cx in a few days
WASHER MAYTAG MVWX655DW1 checked error code cx had none reset main control tested on automatic cycle and recalibrated ....tested working good