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for Newport Beach, CA
felt like I got ripped off
Mrniceguy - Newport Beach, CA
Service man was 2 hours late, did not even bother to call. Charged me $109.95 just to give estimate, no work done. Parts price increased by 75% over cost. Told me unit would run fine without replacing seal so I really did not need service call. Service call should have been less if no work is done
Ronna - Newport Beach, CA
John is an excellent technician
Great service. Prompt Knowledgeable service
Kerri - Newport Beach, CA
Fiona - Newport Beach, CA
Ryan - Newport Beach, CA
Review of Ramon Heredia
Melissa - Newport Beach, CA
He was great!!!
Keith - Newport Beach, CA
Great service! Johnny was the best service rep my wife and I have come across. He explained everything in detail, was friendly and polite . The company is indeed fortunate to have a representative like Johnny.
Service was well below average, very disappointing
Jim - Newport Beach, CA
1. Ramon parked his truck in our single load driveway, blocking access for others 2. Ramon asked to use our step ladder, did he not have one? 3. Ramon asked to use our vaseline, does he not have tools & supplies? 4. Ramon used our kitchen towel without permission and asked for another larger towel, does he not have supplies? 5. Ramon asked to use my hair dryer, his steamer did not work. 6. Ramon did not give us any pricing for new parts, he just assumed new parts were too expensive and we would rather be left with a freezer door that does not line up with the refrigerator door. I would never use Paradise Appliance again and have reported all the issues to Whirlpool.
Zan - Newport Beach, CA
Penny - Newport Beach, CA
Knowledgeable, competent gentleman
Jocelyn - Newport Beach, CA
Ramon was awesome! He took great care of us and made the experience very pleasant!
Professional and attentive service
Liisa - Newport Beach, CA
Johnny was punctual and got the job done efficiently. Not only was he informative, but he was respectful and a true professional. Johnny was a delight to have service our appliance and complete the job to the end.
Pamela - Newport Beach, CA
Great service very knowledgeable technician.
Bill - Newport Beach, CA
the tecks were very professional and courtious.
Bob - Newport Beach, CA
We appreciated Ramon calling and letting us know his approximate arrival time.
Sherman - Newport Beach, CA
Very tidy and efficient
Linda - Newport Beach, CA
Doug - Newport Beach, CA
Technician Johnny was on time, pleasant, efficient, and very competent.
Blake - Newport Beach, CA
Yes, great service. Johnny is so professional and genuine.
William Kirrane - Newport Beach, CA
David - Newport Beach, CA
John is very knowledgeable, thorough and did a great job. Highly recommend him! The work was covered by the manufacturer warranty.
24 crest circle
Ray - Newport Beach, CA
Monica - Newport Beach, CA
Johnny was very nice, very knowledgeable, positive attitude. Very pleasant.
Jonathan was so nice and did a great job
Jill - Newport Beach, CA
I was extremely pleased with his professionalism and service
Great great service
Norene - Newport Beach, CA
Clorox became evident in various loads
Mary - Newport Beach, CA
I have been looking foir a really good appliance Company and I finally found it in your company. Jonathan was so nice, knowledgeable , and researched and fixed the issue without needing any parts like previous company had told me. EXCELLENT SERVICE!
Adriano - Newport Beach, CA
Best Service in Southern California
Robert - Newport Beach, CA
Jonatan Hitchman was your representative and he was friendly, courteous, and very knowledgeable about the product and how to repair our issue. He can equipped to handle the problem.
WASHER WHIRLPOOL WFW92HEFC0 Replaced parts and tested unit no further issues controls fine called trade partner for extra labor. Wjgifjgal2
REFRIGERATOR KITCHEN n/a Can't get door open ice maker frozen over. Order imparts and had unit turns off will return this weekend. ; ordrng 1 W10823805 (BOARE) and 1 WP2313917 (VALV) and 1 WPW10277450 (ICE MAKER)
REFRIGERATOR WHIRLPOOL n/a ice bild up on evap defrost prablem; ordrng 1 W11196400 (board) and 1 W10911770 (wire harns) and 1 WP2315549 (motor-evap)
REFRIGERATOR KITCHENAID n/a U it needs defrost system air flow restricted. Ordering parts will replace what's needed. Setting up Saturday with enough time to manually defrost the system. ; ordrng 1 W10802701 (W62) and 1 W10856615 (FAN SCROLL ASSM. ) and 2 WP2317844 (THERMISTER)s
WASHER MAYTAG MAH5500BWW Replaced bearing and vacuumed inside of unit reinstalled tub and drum assembly tested for noises all tested fine no issues.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ04 Unit needed new drain tube assembly. Used from truck stock all tested fine no further leakage. ; used 1 W10619951 (DRAIN TUBE) from stock
THIN-TWIN WHIRLPOOL WGT4027HW0 need bottom harness; ordrng 1 w11249320 (lower harness)
REFRIGERATOR KITCHENAID KSC24C8EYB02 need refg door gasket dec est
OVEN JENN-AIR JJW2430DS01 Replaced console and tested unit no further issues all tested ok touchpad finally workin normal.
DRYER WHIRLPOOL WGD97HEDU0 "Unit had some burnt lint smell inside it was uninstalled when I arrived so I plugged in and tested unit and saw the gas valve is great air flow is fine now as its pulled out but informed if when its reinstalled, the vent is kinked, it will cause an issue with poor ventilation. Told her to run unit for 45 min to clear the smell. All else tested fine n ofurther issues. Cycling fine."
DISHWASHER KITCHENAID KDFE104DWH5 Replaced parts and tested unit no further issues. Parts covered.
OVEN WHIRLPOOL RJGR3070A Used gas sniffer seems like it's comming from gas line. I checked the parts for broil igniter bake igniter. Both are discount inured. Manifold for broil rusted wanted to replace that but it's also discontinued. Contacting whirlpool to let them know parts. Checked the leak for gas found at the wall the detector detected smell behind unit so they will need to remove unit and replace gas line but that's a gas company. She can temporarily shut off gas at shut off if she chooses to Spoke with person at assurant Bill and he informed me they will contact t customer in a few days.
WASHER MAYTAG MVWB765FW Arrived but no ones home. Told house keeping I was going to order motor and valve and controls ; ordrng 1 W10754448 and 1 W10811956 and 1 W10853910 and 1 W11172234 and 1 W11195970 and 1 W11195971
DISHWASHER JENN-AIR JDB1100AWW Unit needs control assembly. Gave the quote customer dosnt want repairs she will get new unit b
DRYER MAYTAG MGDB765FW0 Checked air flow unit has humidity buildup inside unit caused by improper air flow went to the vent outside and pulled out clogs of lint they need to have it removed and the moisture is causing humidity along the door. Checked thermostat and unit cycling properly gas valve opened and igniter working normal.
MICROWAVE JENN-AIR JMC2430DP00 Replaced interface and unit immediately powered up reset and configured board all tested fine.
WASHER MAYTAG MVWB765FW3 Checked error codes and valve error code. Needed valve. Tested unit after and both hot and cold working perfect. Valve replaced. ; used 1 W11165546 (WATER VALVE) from stock
REFRIGERATOR KITCHENAID KBSD606ESS00 "Resv cracked. Checked lines and found broken lines replaced with waterline and fittings after pulled out and checked for leaks, no leaks, reinstalled back into place no fuher issues all tested fine no issues."
REFRIGERATOR KITCHENAID KRSC503ESS01 Unit was working when I arrived ice being made. Checked Evap on test 4. Frost buildup slightly on fresh food but not pushing thru grills checked thermistors. Both checked ok on diagnostics. Test 4 and diverted valve was fine compressor working. Boards updated. Possibly board issue so I reset unit no further issues at this point. Wait 2 3 weeks cyst will callback if any issues. Order boards and thermistor.
DISHWASHER KITCHENAID KDFE104DWH5 Needs rack adjusters and also needs new rails. Parts all covered from whirlpool ordering parts setting up Monday appt; ordrng 1 W11259785 (RAIL LFT) and 1 W11259786 (RAIL) and 2 WPW10546503 (ADJUSTER)s
DRYER WHIRLPOOL WGD8300SW0 Replaced interface it's a 2nd appliance so they get the discounted rate. No further issues tested air flow no issues as well all checked out fine
WASHER MAYTAG MAH5500BWW #7102Unit full of water needs to be drained also needs new pump assembly defective motor. Gave the quote for repairs . Part number -wp25001052 pump. Customer will determine wether they want repairs or not. T5 plus part. if they choose to do repairs within 30 days they will contact us. Also might want service done one the dryer.
THIN-TWIN WHIRLPOOL WGT4027HW0 cx needs harness and cap; ordrng 1 W11158830 (cap) and 1 W11028053 (harness)
REFRIGERATOR WHIRLPOOL KSCS25FKWH02 Replaced parts all tested fine separate part needed replaced and fixed door all checked out fine no further issues.
DRYER MAYTAG MGDB765FW0 "Unit blower wheel not pushing out and air checked blower reinstalled exhaust and tested unit. Unit started pushing out heat, all thermostats checked out fine no further issues."
WASHER MAYTAG MVWB765FW2 F0e3F0e5Different error codes from Last time separate issue. Called checked diagnostics and noticed the erro codes for off balance and overloading. Customer states clothes being stained. Informed him how to load unit but also checked valve. Water enters into unit properly and the setting needed to be adjusted for the soil level. If problem continues we can order motor if error code calls for it.
WASHER MAYTAG n/a Unit needed recalibration and also they have bad neutral line they need electrical to fix it. Ran multiple tests and my outlet indicator says needs new neutral line.
WASHER MAYTAG MVWB450WQ2 called aig and it was denied again 7724233752 taled divya
THIN-TWIN WHIRLPOOL WGT4027HW0 cx needs main control and motor; ordrng 1 w11305797 (main control) and 1 W10890624 (motor-drve)
MICROWAVE JENN-AIR JMC2430DP01 Unit needed new board they will test unit afterwards but all checked out fine no issues. Defective main ui.
MICROWAVE JENN-AIR JMC2430DP00 Unit needs new ui ordering parts setting up ASAP appt for next week. ; ordrng 1 W10815465 (cntrl-elec) and 1 W11229663 (BOARD)
RANGE JENN-AIR JDS1750ES0 reset breaker tested working good
REFRIGERATOR KITCHENAID KBFN502ESS01 mullion was falling off door re tightened tested working good
DOUBLE OVEN KITCHENAID KODE507ESS04 tested oven heating properly showed cx how to better use ov
WASHER WHIRLPOOL MVWB850WQ2 Part came cracked. Reordering setting up Friday appt afternoon. ; ordrng 1 SPECIALSHIPPINGCARE and 1 W10193887 (tub-outer)
DRYER WHIRLPOOL WGD8500BC0 Unit needs the vent cleaned out explained to customer they need vent changed. They will replace vent. Paid for service call via. Cc
DISHWASHER WHIRLPOOL WDF518SAAW0 Customer cancelled appt needed.
DRYER WHIRLPOOL MGD8200FC1 "Checked unit the setting were not on so I had to manually change firmware to allow sound customer wasn't aware of when unit was running. It would start running on its own, checked the key pad fixed harness to board and no more sound or touchpad issues."
WASHER WHIRLPOOL MHW8200FC Checked unit found print for blow not installed properly fixed bellow Ted unit no further issues no leaks.
DRYER WHIRLPOOL WGD8300SW0 Needs new controls. Will return with oarts this week. Setting up ASAP appt 145 part. T4