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for Mission Viejo, CA
Kourosh - Mission Viejo, CA
I have been charged for diagnosing fee but never got a solid answer what cased the problem to our refrigerator. I would expect the technician to connect the laptop or any other devices to the main board of the fridge and do a diagnosing test and give me the report for that amount of charge. we still do not have any idea about the problem that causes our fridge which randomly happens to our fridge.
Casta d Sol
Allison - Mission Viejo, CA
On time, professional and a good sense of humor!
Lea Ann - Mission Viejo, CA
Jorge was great
Mary - Mission Viejo, CA
Jonathan was prompt and very engaging with us. Showed us the burnt board and explained how it possibly happened. Cleaned up and left the kitchen spotless!
Super nice man great service
Patricia - Mission Viejo, CA
He was very professional and efficient.
Jorge was great!
Wendy - Mission Viejo, CA
Jorge asked questions then proceeded to check many different possibilities that might be causing the problem. It ended up being the motor. He also found some other problems. I explained since it was not even a month old I didn’t want it to be repaired but replaced. He turned in his evaluation and a few days later I went back to Lowe’s. John immediately took good care of me also. A new washer is being delivered this week. I would call on Jorge again if I had a problem. He diagnosed the problem, and was very pleasant to work with.
Lory - Mission Viejo, CA
Jorge did a great job. The refrigerator is at least 10 years old. He replaced the fan and got the icemaker working. He went over and above to fix this refrigerator.
Great service and awesome price. Thank you.
Lisa - Mission Viejo, CA
the only issue was the ice maker was not working when the technician left. I was not aware I had to move a latch to make the ice maker work. Once this was done, the ice maker started making ice. the Tech had to come back just for this reason.
couldn't be happier
Craig - Mission Viejo, CA
Jorge was great about communicating the start time, showed up right on time, found and fixed the problem quickly and completely; very friendly and courteous throughout it all
Very happy with Jorge
Robert - Mission Viejo, CA
First serviceman who was sent had a lot of trouble figuring out the issue. Jorge came second and was able to solve the problem.
Lisa - Mission Viejo, CA
I told them the problem when I made the appointment and the technician called me to reschedule the initial appointment to a time when he would have the parts ordered and on hand. I appreciated that I only had to be home once - for the repair! Friendly, efficient service - thank you!!!
Carol - Mission Viejo, CA
Problem was accurately diagnosed this time.
Best service man I've ever had!
Sandra - Mission Viejo, CA
Pauline - Mission Viejo, CA
Jorge was able to find cause of the noise in our new Whirlpool French door refrigerator. He ordered a new part and came back and fixed the problem. He also is a very nice person.
Bill - Mission Viejo, CA
Jorge came in to replace and repair the problem that he found at a previous visit. Great service, identified the problem and repaired the it promptly.
Zane - Mission Viejo, CA
Excellent response to a situation that required replacement of parts. Appreciate his service and knowledge and ability.
Kathleen - Mission Viejo, CA
Our technician, Sam, was wonderful. Upon arriving he asked if I wanted him to wear "booties" to protect our flooring. This small question let me know that he respected us and our home. He was courteous and very knowledgeable, explaining what he was doing while investigating our problem. He found the problem and was able to order the part that day. Our refrigerator was repaired in 2 days. We have appliance insurance coverage so the price is unknown to us, but I would call Paradise Appliance because of the professional technician, Sam, and I hope all of their other technicians the same.
Rick - Mission Viejo, CA
Pamela - Mission Viejo, CA
Fridge still doesn't work, going to have to take another day off.
Very long time before repairs completed
Stephen - Mission Viejo, CA
Technician was very polite and knowledgeable, however having being referenced to paradise by whirlpool under warranty, I would have expected necessary parts to have been on hand. I was without my 2 month old refrigerator for almost 2 weeks due to availability of the parts. Very disappointed to have to deal with this on a new appliance.
Elizabeth - Mission Viejo, CA
Jorge was prompt, efficient, and has a pleasing personality.
Carol - Mission Viejo, CA
Great technician, terrible company
Kathleen - Mission Viejo, CA
The technician who fixed the machine was amazing. He was very polite and accommodating. He did a fantastic job. The rest of my experience was terrible. The first technician who came out did nothing. When the next tech came out and it was determined I needed several parts replaced, the company did not want to pay for it even though it was under warranty. It took me many phone calls and talking to several people before you agreed to pay for it. I stayed home from work on the day the tech was supposed to come out and he cancelled. The next time the tech was supposed to come out, he was extremely late and I had to reschedule for another day. This was another day I had to miss work. The supervisor I talked with was extremely rude and nasty. I rescheduled for yet another day. The whole experience was awful and ridiculous. I would never buy another Maytag because of this experience.
Great & efficient service
Kathreen - Mission Viejo, CA
Carol - Mission Viejo, CA
Great Service from Francis at Paradise Appliance
Dennis - Mission Viejo, CA
Francis was very professional, on time and communicated all information throughly with us and he was able to diagnose the problem with our refrigerator and complete the repair and return our refrigerator to service
Molly - Mission Viejo, CA
This was warranty service. Jorge was knowledgeable, personable, professional, and he did a great job!
Got the job done
Deborah - Mission Viejo, CA
Friendly, nice, and helpful. Got the part we needed however it took extra follow up.
WASHER MAYTAG MVWB765FW3 "Due to broken part, i need to order some partd for proper op.; ordrng 1 W11259006 (lid) and 2 W11398707 (bumper)s and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge) and 2 WP693995 (screw)s"
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Due to not closinf the bottom panel i installed two new srews for proper function.
REFRIGERATOR IKEA IK8FXNGFDM00 "#7726590933, Due to freezing in fresh food side, i called techline and made adjustment on temperature setting for proper op. sealed system is fine. customer wants replacement mny issues."
REFRIGERATOR KITCHENAID KRMF706ESS01 "#7726601098 , due to noi lights in fresh food side, i replaced small little board. unit has some pinch hole in back of the cabinet and is leaking water, called techline unit is unrepairable."
REFRIGERATOR WHIRLPOOL KRMF606ESS00 "Due to unit is working fine now, i tested all fine"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Due to frosted in fresh foos compartment, i need to order motor assy, ui display and board.; ordrng 1 W11087438 (motor-evap) and 1 WPW10675033 (cntrl-elec-S CODE) and 1 W11330971 (control elec- S CODE)"
DRYER MAYTAG MGD5630HC1 "Due to intermittent locks , i found door is not alignment and made these adjustment in door and secure the screws all tested out ok. tryed to call whirpool is closed."
WASHER MAYTAG MHW5630HC0 "Due to noisy when wash, I found damaged in back of panel washer rubbing panel with motor also found vello is not installed right , is going to need back panel and probably motor and install new vello. customer just bought it 2 weeks ago and unit is already has severe damaged so custome wants replacement."
WASHER MAYTAG MVWB765FW3 "Due to noisy , i ran tested mode all tested out ,ok after calibration and adjusted the auger for proper fucntion. this is differnt appliance from my first vist she got replacement so is new one."
ICE MAKER KITCHENAID KSF26C4XYW02 "Due to not dispensing ice, I found ice bucket problems, need to order ice bucket and send straight to customer the parts usable / cleanable customer can handle it-; ordrng 1 W11347840 (ice bucket-ds-DS)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Due to unit is off, i have to reset the main board for good operation all the system come back to work. I just collect only 109.95 for advicement."
REFRIGERATOR KITCHENAID KBFS25ECBL00 "Due to intermittent on/off, i reset the main board and all start working as should be."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Due to bad door dent, i replaced new door for better look and function, after replacement all cose fine."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "# xtra labor #, wnbrrnbnl2, due to bad dorr and dented, i replaced new door for better look and function all tested out. ok"
RANGE IKEA IGL730CS0 replaced parst tested unit no furtehr issues lal tested ok
REFRIGERATOR KITCHENAID KSC24C8EYP02 "Due to leak at the evaporator, need to order nre fresh fresh food evaporator, Try it to fixed ood evaporatot Try it to fixed. need to send back original technician.; ordrng 1 WPW10643261 (evaporator)"
REFRIGERATOR KITCHENAID KRFF707ESS01 "Customer does not want repair only notes, Found ice in fresh food eva"
REFRIGERATOR JENN-AIR JS48PPDUDE00 "Due to not cooling, i defrost some ice, and all tested out ok"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Due to som e noisy, I need to order parts .; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10341320 (valve-inlt)"
DISHWASHER IKEA IDT930SAGX0 "Due to not draining, found drain pump is bad in order to fix right need new pump drain. customer wants replacement due to to unit just got installed in her house one week, unit never been used."
RANGE IKEA IGL730CS0 never sent us teh manifold reordering; ordrng 1 W10873132 (manfld)
REFRIGERATOR KITCHENAID KRFC300EBS01 "Due to door dmaged , I took picture , it is freezer door is damaged. is noticeable, customer said from the dsay got delivered.; ordrng 1 W10919637 (dor-fip)"
REFRIGERATOR JENN-AIR JS48PPDUDE00 Need to order parts for drfrost issue. 3 parts; ordrng 1 WPW10160570 (bimetl-def) and 1 W11212356 (motor-evap) and 1 WPW10200659 (cntrl-elec)
DISHWASHER IKEA IDT930SAGX0 "Diue to working properly, i adjusted the Drain pump for better function."
DISHWASHER KITCHENAID KUDE60FXSS4 "Due to some water left over inside of tib, i found nothing all tested ok"
REFRIGERATOR WHIRLPOOL WRS588FIV00 "Due to not cooling, door handle lose, intermittent diespenser function, in order to fix need to order few parts, mother board, heater,byymetal, dispenser cover, handle, damper. customer is un happy due to just bought the refrigerator 2 weeks ago wants replacement."
REFRIGERATOR KITCHENAID KFIS29PBMS03 "#7726278135, Due to not cooling , i installed new sensor for proper op. also check frost pattern , called techline found fan motor evap. not working.; used 1 WPW10277799 (HARNESS, WIRE) from stock"
REFRIGERATOR WHIRLPOOL GD5PHAXMS10 "Due tpo not making ice , I replkaced icemaker for proper fucntion customer paid from before for part and labor."
REFRIGERATOR WHIRLPOOL WRS325FDAM01 "Due to no ice , i installe new icemaker and also installeed new fittings for brpoken tubing all tested out ok.; used 2 WPW10271540 (FITTING), and 1 WPW10300022 (ICEMAKER) from stock"
DISHWASHER KITCHENAID KDFE104HWH0 "dUE TO not washing sometimes , i rest the computer and cleaned the drain pump , ran test mode all tested out ok."
REFRIGERATOR KITCHENAID KBFN502ESS02 "due to no lights in refrigeratorsaide, i need to ordere lights and board for proper function, tried with lights but no luck. need to comeback; ordrng 1 W11368839 (led board) and 7 W10908166 (module)s"
REFRIGERATOR WHIRLPOOL WSF26C2EXW01 "Due to not dispensing ice, i adjusted the the bucket oit was not in right position and cleaned the flapper."
REFRIGERATOR KITCHENAID KSSC42QMS02 "Due tonnot making ice , i installed new icemaker for proper function"
REFRIGERATOR WHIRLPOOL KFCP22EXMP5 unit ice maker heater burnt out on the module fixed module for ice maker no further issues all tsted fine
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Due to not making ice, i installed new icemaker for proper function all tested out ok."
REFRIGERATOR KITCHENAID KSC23C8EYY00 "Due to freezing in fresh food side , I installed new parts for proper fucntion. defrost a lot of ice."
WASHER WHIRLPOOL WTW7500GW2 "Due to noisy in washer, I did some little bit adjustment in gearcase and ran test mode all teste dout ok."
FREEZER KITCHENAID KFIV29PCMS02 "Due to not cooling, #kmrrj00xpl1, need to order , need to come bavck , need helper for , JV OR SD,; ordrng 1 WPW10608485 (evaporator) and 1 W11116006 (evaporator)"
WASHER MAYTAG MVWC565FW1 "Due to sometime lid switch works, i replaced these parts for better function , did calibration and all tested out ok"
RANGE IKEA IGL730CS0 unit needs manifold ordering parst; ordrng 1 W10873132 (mnfld) and 1 W10859916 (fnt)