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for Mission Viejo, CA
Great Service and very professional
Barbara - Mission Viejo, CA
Very good experience.
Jacqueline - Mission Viejo, CA
We’ve had several experiences with Paradaise and we’ve been very impressed with both Jorge and Doug, as well as the efficiency of the office. The plumbers are knowledgeable, pleasant and respectful of our property, such as being very careful with our floor. Highly recommend!
Howard - Mission Viejo, CA
Very prompt and effective.
Zane - Mission Viejo, CA
Explained and answered questions about the refrigerator addition. to the problem requested
Emily - Mission Viejo, CA
He resolve the problem easily
Ralph - Mission Viejo, CA
He had good product know;edge
Ongoing issue from when I bought new fridge.
Ophelia - Mission Viejo, CA
Well let's see if my issues will get resolved as all the other repairs for about 1 1/2 have not resolved my ongoing issues with this fridge. Won't really know if issue fully resolved for a while until I use it more.
Tracy - Mission Viejo, CA
Great customer service! On time, efficient, and cleaned up before leaving.
Alan - Mission Viejo, CA
Fast and Efficient
Excellent in every way
Molly - Mission Viejo, CA
Everything went smoothly from beginning to end. Responsiveness was extraordinarily on the phone, scheduling was easy and convenient, follow up communication was great for pinpointing a 3-hour window, service man called again to notify he was within distance to us, and upon arrival, he was knowledgeable, courteous, and efficient. Thanks Paradise!
Linda - Mission Viejo, CA
Great service, Doug was outstanding. Great attitude!
Great installer, but back office needs work
Mary - Mission Viejo, CA
The scheduling is very disorganized, and on the first visit the technician wasn’t given the part I told them was needed. So after waiting a week, I had to schedule another appointment and wait another week for a repair. For the second appointment, I called twice and emailed to remind them that I had to have a morning appointment. They scheduled it between 12 PM and 4 PM, the exact times I told them I would be gone. The company needs to at least listen and try to accommodate customers’ schedules. Also for the first appointment I specifically asked that the technician arrive with the needed part, as I was taking the day off to wait. He arrived without the part and was only there to confirm that that’s exactly what was needed. Five stars to my technician though. He was professional, clean and courteous. The scheduling issues weren’t his fault.
Phil - Mission Viejo, CA
Still experiencing and and ice drops
Whirlpool Range Service Call
Sharon - Mission Viejo, CA
Doug Scott was prompt, courteous, knowledgeable and helpful. He is an asset to your team!
Alyce - Mission Viejo, CA
My overall experience was not satisfactory. Your company Service Tech Doug Scott did not complete the problem discussed. Only thing he completed was remove Demo Mode from Screen, Message from screen indicated FBEO cooling fan speed set too low was discussed. Doug said this fan gets dirty and will go out, I will type in override so you do not get message, that did not happen, He did not attempt to offer or change out the fan. When he left the glass screen went dark and I phoned him on his cell and he told me what to do to get the clock back. I thought the oven would work since I was hosting for my large family. Message regarding cooling fan kept appearing, NO OVEN. I WANT MY SERVICE CHARGE OF $109.99 CREDITED BACK TO MY VISA CARD. THANKSGIVING WAS RUINED FOR ME. DOUG COMMENTED YOU GET THE PART AND I WILL INSTALL IT FOR FREE. IS THIS YOUR NORMAL MODE OF CONDUCTING BUSINESS WITH CUSTOMERS? I AM CONTACTING YOUR ACCOUNTING DEPT. TO DISCUSS REMOVING THIS CHARGE. ALYCE LEONHARDT
Great Service and Explanation of Everything
John - Mission Viejo, CA
Treated me like a VIP, explained it was not broken and why water was in the dishwasher and options for soap to help with the smell. Great guy!
Kirk - Mission Viejo, CA
Doug from Paradise Appliance was the best. He found and fixed the problem with our new dishwasher quickly. He is extremely nice and very professional. We are 100% satisfied with the service.
Han - Mission Viejo, CA
Very bad service.
Sara - Mission Viejo, CA
Doug was amazing- he was on time, fixed our dishwasher quickly and was super clean!
Great Service, courteous
Alvin - Mission Viejo, CA
Garrick - Mission Viejo, CA
Courtesy and professional to my wife
M/W OTR KITCHENAID KMHS120ESS UNIT CKD WORKING NORMAL AT THIS TIME UNABL VERF COMPLAN
DISHWASHER KITCHENAID KDTM404ESS3 bottom rack keep coming forward leveled lakes ckd ok
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "due to noice , I instaleed new icemaker in order cust. have ice again all tested out ok.; used 1 W10873791 (ICEMAKER) from stock"
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Found sealed system , need to order parts in order to function right , File #7724229827 from tech -line #7724229621-sr #--approval from AIG-#kj21xj1mpl2.; ordrng 1 8201675 (compressor) and 1 WPW10143759VP (drier-uv) and 1 W11094466 (valve) and 1 W11116006 (evaporator)"
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 "due to freezing in ref. section , I installe all 3 parts in order to be workiung fine."
MICROWAVE IKEA IBMS1455DS00 "Installed main control electronic , now its working ok tested fine , using mfrref # 7723788062."
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Found no dispensing water ,ice and broken handle i open display for twisted wire and i put all the wire in right direction, adjusted handle freezer door, put the filter in correct position all tested out ok."
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Due to overfreezing in ref. section , need to order part damper control; ordrng 1 WPW10196393 (damper control assy)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Diue to leak at dispenser tubing, I rewplaced water tubing , filter ousing and water valve and also adjusted water coming from the city side. cust. will check if still leaking or not."
REFRIGERATOR KITCHENAID KSSC42QMS02 I just adjusted one of the plug from main board in order to icce dispenser motor to work. all tested out ok. warranty from previous ticket.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Authorization# wiz6200mpl1. Due to display it was not working as shoul be , I replaced a new one all tested out ok."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Due to icemaker not working , I replaced a new IM for proper function."
REFRIGERATOR WHIRLPOOL n/a "Due to no ice are making, I installe new icemaker in order to customer get a lot of ice all tested out ok."
REFRIGERATOR WHIRLPOOL WRT314TFDB00 "Due to not cooling in both compartments, I decided to do seal system dryer been installed and charged 4.44 oz. of freon alow 24 hr to cool down.; used 1 WPW10143759 (DRIER) from stock"
MICROWAVE IKEA IBMS1455DS00 "found bad main control electronic relay ligth damaged , just ordering part i call whirpool and they gave aditional authorization IIXJ7IXDL2 . custumer complaing about scrach on cabinet when we take off the unit out the cabinet she wants that fix as well .; ordrng 1 W11196485 (control electronic) and 1 2ndtech (12ndtech)"
REFRIGERATOR KITCHENAID KSCS25FTSS02 "Due to not dispensing ice , need to order some parts.; ordrng 1 WP2252130 (motor) and 1 WP2305243 (shaft)"
FREEZER KITCHENAID KFIV29PCMS02 "Due to intermittent on/off , frozen and melting, I replaced main board and display board all tested out ok."
REFRIGERATOR KITCHENAID KSSC42QMS02 installed new board
DISHWASHER WHIRLPOOL WDT970SAHZ0 "I foun clips loose from upper rack and need it to order another and make direct shipping to a customer , cust. will install it. DS.; ordrng 2 WPW10195839-DS (dishrack adjuster-DS)s"
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Found display tactil is not working, need to order display board for pro"
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 "Customer not home, seems like they got replacement."
REFRIGERATOR WHIRLPOOL WRX988SIBM00 I installed main board due to intermittent on/off unit now all should be working as should be. by the way the part is under S-Code. the master give me the authorization. MT.
REFRIGERATOR WHIRLPOOL WRT314TFDB00 "need to order parts for on/off refrigerator , timer just in case.; ordrng 1 WPW10511937 (thermostat) and 1 WP2196003 (barrier) and 1 4388931 (timer)"
REFRIGERATOR WHIRLPOOL WRS571CIHV01 Installed all 2 water valve due to leaking at tubing dispenser after these actions all tested out ok.
DRYER MAYTAG MEDC465HW0 installed motor ckd working ok
REFRIGERATOR KITCHENAID KRSC503ESS01 dJUSTED TEMP. ALL OK NOW. ORDER PARTS DUE TO SMO CRACK AND WILL BE DIRECT SHIPPED TO CUSTOMER.; ordrng 1 W11217337-DS (shelf glass-DS) and 1 WPW10317270-DS (grille-DS)
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Due to still leaking in dispenser tubing need to order parts, valve and filter housing.; ordrng 1 W10753488 (reservoir) and 1 W11043013 (valve)"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Unit is working fine as now , came here to pick up old part also."
MICROWAVE IKEA IBMS1455DS00 "units door switch acting irractic ,adjusted and lubercaited door hinge so hits switch everytime tightly"
REFRIGERATOR KITCHENAID KRSC503ESS01 Installed all these parts due to no defrost in ref. section all tested out ok.
DISHWASHER KITCHENAID KDTE204GPS0 "Run diagnostic and all running as should be adviced customer to use jET dry , I poor some JET dry in the dispenser."
LAUNDRY CENTER MAYTAG MVWX655DW1 cx concerned that washer wasnt spinning properly...tested washe levled feet working good
MICROWAVE MAYTAG MMV5208WS1 installed the control board for a safety precaution.use authorization # milxe00epl1mfrref # 7724019841
OVEN WHIRLPOOL WFG525S0HZ0 tested oven adjusted ignitor working good...
DISHWASHER WHIRLPOOL WDT750SAHZO tested dishwasher advised cx to fill with rinse aid checked heater working good
DRYER MAYTAG MEDC465HW0 installed parts lested still not work need motor; ordrng 1 279827 (motor!dryer) and 1 WP694089 (WHEEL)
REFRIGERATOR KITCHENAID KFCO22EVBL2 "Found unit witrh inoperable water valve , I installed new valve and customer will put back the refrigeartor into their position after they redue their flooring."
REFRIGERATOR WHIRLPOOL WRT314TFDB00 "Found unit inopesrable , I made some adjustment on compressor relay now all are working fine all tested out ok."
REFRIGERATOR KITCHENAID KRSF505EWH00 "I got policy Adjustmet # kiokz00epl1.. Due to ice in the evaporator freezer side, I just installed new Bymetal assy, previous tech already installed before new main board. all tested out ok... Need to refund money to customer for 110.00 . .."
REFRIGERATOR WHIRLPOOL WRS571CIHV01 Due to a leak in tubing dispenser need to order boths water valve.; schdld next appmnt for 2/7 THU !