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for Mission Viejo, CA
Got the job done
Deborah - Mission Viejo, CA
Friendly, nice, and helpful. Got the part we needed however it took extra follow up.
Great service, very thorough
Lisa - Mission Viejo, CA
Mantab - Mission Viejo, CA
John - Mission Viejo, CA
The service was awesome, Sarkis arrived on time and quickly resolved my issue.
Antonio - Mission Viejo, CA
Got the job done, was very professional.
Repaired Refrigerator Hinge
William - Mission Viejo, CA
Sarkis was great. He temporarily corrected the problem while we waited for parts then promptly performed the final repair once they arrived.
Mary - Mission Viejo, CA
Jorge was great!
Shimon - Mission Viejo, CA
Non-existing customer service
Vida - Mission Viejo, CA
Non-existing customer service
Great Service and very professional
Barbara - Mission Viejo, CA
Very good experience.
Jacqueline - Mission Viejo, CA
We’ve had several experiences with Paradaise and we’ve been very impressed with both Jorge and Doug, as well as the efficiency of the office. The plumbers are knowledgeable, pleasant and respectful of our property, such as being very careful with our floor. Highly recommend!
Howard - Mission Viejo, CA
Very prompt and effective.
Zane - Mission Viejo, CA
Explained and answered questions about the refrigerator addition. to the problem requested
Emily - Mission Viejo, CA
He resolve the problem easily
Ralph - Mission Viejo, CA
He had good product know;edge
Ongoing issue from when I bought new fridge.
Ophelia - Mission Viejo, CA
Well let's see if my issues will get resolved as all the other repairs for about 1 1/2 have not resolved my ongoing issues with this fridge. Won't really know if issue fully resolved for a while until I use it more.
Tracy - Mission Viejo, CA
Great customer service! On time, efficient, and cleaned up before leaving.
Alan - Mission Viejo, CA
Fast and Efficient
Excellent in every way
Molly - Mission Viejo, CA
Everything went smoothly from beginning to end. Responsiveness was extraordinarily on the phone, scheduling was easy and convenient, follow up communication was great for pinpointing a 3-hour window, service man called again to notify he was within distance to us, and upon arrival, he was knowledgeable, courteous, and efficient. Thanks Paradise!
Linda - Mission Viejo, CA
Great service, Doug was outstanding. Great attitude!
Great installer, but back office needs work
Mary - Mission Viejo, CA
The scheduling is very disorganized, and on the first visit the technician wasn’t given the part I told them was needed. So after waiting a week, I had to schedule another appointment and wait another week for a repair. For the second appointment, I called twice and emailed to remind them that I had to have a morning appointment. They scheduled it between 12 PM and 4 PM, the exact times I told them I would be gone. The company needs to at least listen and try to accommodate customers’ schedules. Also for the first appointment I specifically asked that the technician arrive with the needed part, as I was taking the day off to wait. He arrived without the part and was only there to confirm that that’s exactly what was needed. Five stars to my technician though. He was professional, clean and courteous. The scheduling issues weren’t his fault.
Phil - Mission Viejo, CA
Still experiencing and and ice drops
Whirlpool Range Service Call
Sharon - Mission Viejo, CA
Doug Scott was prompt, courteous, knowledgeable and helpful. He is an asset to your team!
Alyce - Mission Viejo, CA
My overall experience was not satisfactory. Your company Service Tech Doug Scott did not complete the problem discussed. Only thing he completed was remove Demo Mode from Screen, Message from screen indicated FBEO cooling fan speed set too low was discussed. Doug said this fan gets dirty and will go out, I will type in override so you do not get message, that did not happen, He did not attempt to offer or change out the fan. When he left the glass screen went dark and I phoned him on his cell and he told me what to do to get the clock back. I thought the oven would work since I was hosting for my large family. Message regarding cooling fan kept appearing, NO OVEN. I WANT MY SERVICE CHARGE OF $109.99 CREDITED BACK TO MY VISA CARD. THANKSGIVING WAS RUINED FOR ME. DOUG COMMENTED YOU GET THE PART AND I WILL INSTALL IT FOR FREE. IS THIS YOUR NORMAL MODE OF CONDUCTING BUSINESS WITH CUSTOMERS? I AM CONTACTING YOUR ACCOUNTING DEPT. TO DISCUSS REMOVING THIS CHARGE. ALYCE LEONHARDT
Great Service and Explanation of Everything
John - Mission Viejo, CA
Treated me like a VIP, explained it was not broken and why water was in the dishwasher and options for soap to help with the smell. Great guy!
Kirk - Mission Viejo, CA
Doug from Paradise Appliance was the best. He found and fixed the problem with our new dishwasher quickly. He is extremely nice and very professional. We are 100% satisfied with the service.
Han - Mission Viejo, CA
Very bad service.
Sara - Mission Viejo, CA
Doug was amazing- he was on time, fixed our dishwasher quickly and was super clean!
REFRIGERATOR WHIRLPOOL WSR57R18DM00 "dUE TO NOT COOLING , I DID CHECK ALL COILS ARE FINE NO LEAKS, SAW FROST PATTERN IN EVAPORATOR ALL TESTED OUT FINE"
REFRIGERATOR WHIRLPOOL n/a i CLEANED FREEZER SIDE AND ADJUSTED THE DOOR AND INSTALLED NEW UI DISPLAY FOR INTERMITTENT LIGHT. I WILL ORDER 2 SCREWS FOR CUSTOMER DIRECT SHIPP TO CUSTOMER; ordrng 2 WP8281196-DS (screw-DS)s
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "DSiue to not making ice, I installed board and display board unit it was working fine the icemalker when igot there, all is fine now."
DISHWASHER WHIRLPOOL WDT970SAHZ0 "due to holding the rack, i installed clips all tsted out ok"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 water dispansing to slow inst cust to check water presher
REFRIGERATOR WHIRLPOOL KFXS25RYMS4 evap-fan making nois relaced ckd working ok; used 1 W11032800 (MOTOR-EVAP) from stock
REFRIGERATOR KITCHENAID KSC23C8EYY02 "Due to ice up at bottom of ice bucket, need to order door ice for the air leak... please after 2.00pm; ordrng 1 W11130210 (door-ice) and 1 W11202789 (motor)"
REFRIGERATOR WHIRLPOOL WSR57R18DM00 "Due to not cooling, I replaced compressor,uv dryer, coupler, and charged 4.8 of freon all tested out fine allow 24 hr to cool down."
REFRIGERATOR WHIRLPOOL WRF989SDAH01 "Due to not making ice , i installed new icemaker from truck stock, all teste dout ok.; used 1 WPW10764668 (ICEMAKER) from stock"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 repair wire harnees on i.m wating to cee if not making ice going to order part #w1882923 and wpw10349187; ordrng 1 W10882923 (icemaker) and 1 WPW10349187 (valve)
REFRIGERATOR WHIRLPOOL WRX986SIHZ "Due to acumulation ice in rear of icemaker, i installed box adapter , gasket and adjusted for proper function all tested out ok."
FREEZER KITCHENAID KFIV29PCMS02 "Due not cooling , installed new sensor per techline, allow 24 hr. to cool down."
REFRIGERATOR KITCHENAID KRFF507HPS00 need crispr orderd sd to cust; ordrng 1 W10919809 (pan-crispr ------- sd)
DISHWASHER MAYTAG MDB4949SDZ0 "Due to not draining properly, i instaleed new darin pump for proper function and educated to customer also all teste dout ok."
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "due to no ice is doing, I installed new icemaker in order to function properly."
REFRIGERATOR KITCHENAID KRSC503ESS01 "wRONG SHELF, REORDER PARTS , SEND DIRECT SHIPP TO CUSTOMER. NOT NEED TO GO.; ordrng 1 W11217335-DS (shelf-DS) and 1 W11217336-DS (shelf-DS)"
FREEZER KITCHENAID KFIV29PCMS02 #7724337772. called techline told to order parts dispaly and sensor for evap. in frideg sectio call for cooling; ordrng 1 WPW10277799 (harns-wire) and 1 W10759802 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WSR57R18DM00 "Due to not cooling enough in refrigerator side , i did check evap. need sealed system order parts; ordrng 1 W10769822 (compressor) and 1 WPW10143759VP (drier-uv) and 1 W10858281 (evaporator)"
MICROWAVE IKEA IMH16XWS5 helper
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 repair desp tub was leaking air now ckd working ok
REFRIGERATOR KITCHENAID KBFN502ESS02 installedextenion ckd ok
REFRIGERATOR WHIRLPOOL WRF989SDAH01 "Due to frozen infreezer side , installed control board, motpor harness in order proper funtion for defrost issue all tested out ok. Authorization# wj8kz00mpl1."
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Diue to housing filter sparying when install the water filter, I installed new housing for proper fucntion."
REFRIGERATOR WHIRLPOOL KSSO48QTX00 arrived by mistake
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Due to not cooling, i replaced harness wire, main board, All these parts should be fine for this problem defrost issue."
REFRIGERATOR KITCHENAID KRFC300EWH01 "Due to adent in door, Installed new door all tested out ok."
REFRIGERATOR KITCHENAID KRFC300EWH01 training
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Due to leaks sometimes, I did check everywhere for leaks and found 0 leaks adjusted the feet up justin case. all tested out ok"
REFRIGERATOR KITCHENAID KSCS25FTSS02 "Due to not dispensing ice , i replaced new motor and shft for proper function all tested out ok."
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Due to not defrosting in freezer side , order parts bymetal and board; ordrng 1 W10861655 (harns-wire) and 1 W11035841 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Due to freezeing in ref. section , I installed new damper for proper fucntion."
DISHWASHER KITCHENAID KDFE104DWH5 "Due to aleaking , i made adjustment in the door and feet of the diswasher all tested out ok."
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "authorization # s225eq, Due to no ice , I open the icemaker cover and found it disconnected wire plugging it back it solvred the issiue."
DISHWASHER WHIRLPOOL WDF520PADM7 "Due to a leak at the bottom of the sink one of the hose of disposal is kink and make presion causing a leak, diswasher is running good.. cust. need yto call plumbing."
REFRIGERATOR KITCHENAID KRSC503ESS00 "Due to not frost condensation in refrigeartor, I installed control board in order to function fine."
REFRIGERATOR WHIRLPOOL KSSO48QTX00 Called assurant and explained about sealed system problem whit this refrigerator also explained this unit is inaccessible to pull out it has wood molding at the bottom of fridge and island close to the fridge . custome need to handle the accessibility to pull out unit.
FREEZER KITCHENAID KFIV29PCMS02 "Additional labor Authorization I got AIG-#kj21xj1mpl2, x/tra job, installed compressor, evaporator, drier, valve and charged 5.5 oz of freon allow 24 hr to cool down.; used 1 W10913906 (COUPLER) from stock"
REFRIGERATOR WHIRLPOOL KSSP36QMS02 Due to freezing inref. section I installe new sensor for ref. section in order to function better and also reset temp. setting; used 1 WP2302937 (Thermistor) from stock
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Diue to ice in rear of icemaker box, I cleaned and took ice off ,put some tape around air box coming from diffuser."
REFRIGERATOR WHIRLPOOL KSSO48QTX00 "Need sealed system, but customer has molding at the bottom of the fridge and also island close to the fridge ask to customer she has to pull out the fridge old unit with a new flooring. need reeschedule for tomorrow to call assurant for approval.; schdld next appmnt for 2/26 TUE !"