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for Mission Viejo, CA
Jorge came in to replace and repair the problem that he found at a previous visit. Great service, identified the problem and repaired the it promptly.
Zane - Mission Viejo, CA
Excellent response to a situation that required replacement of parts. Appreciate his service and knowledge and ability.
Kathleen - Mission Viejo, CA
Our technician, Sam, was wonderful. Upon arriving he asked if I wanted him to wear "booties" to protect our flooring. This small question let me know that he respected us and our home. He was courteous and very knowledgeable, explaining what he was doing while investigating our problem. He found the problem and was able to order the part that day. Our refrigerator was repaired in 2 days. We have appliance insurance coverage so the price is unknown to us, but I would call Paradise Appliance because of the professional technician, Sam, and I hope all of their other technicians the same.
Rick - Mission Viejo, CA
Pamela - Mission Viejo, CA
Fridge still doesn't work, going to have to take another day off.
Very long time before repairs completed
Stephen - Mission Viejo, CA
Technician was very polite and knowledgeable, however having being referenced to paradise by whirlpool under warranty, I would have expected necessary parts to have been on hand. I was without my 2 month old refrigerator for almost 2 weeks due to availability of the parts. Very disappointed to have to deal with this on a new appliance.
Elizabeth - Mission Viejo, CA
Jorge was prompt, efficient, and has a pleasing personality.
Carol - Mission Viejo, CA
Great technician, terrible company
Kathleen - Mission Viejo, CA
The technician who fixed the machine was amazing. He was very polite and accommodating. He did a fantastic job. The rest of my experience was terrible. The first technician who came out did nothing. When the next tech came out and it was determined I needed several parts replaced, the company did not want to pay for it even though it was under warranty. It took me many phone calls and talking to several people before you agreed to pay for it. I stayed home from work on the day the tech was supposed to come out and he cancelled. The next time the tech was supposed to come out, he was extremely late and I had to reschedule for another day. This was another day I had to miss work. The supervisor I talked with was extremely rude and nasty. I rescheduled for yet another day. The whole experience was awful and ridiculous. I would never buy another Maytag because of this experience.
Great & efficient service
Kathreen - Mission Viejo, CA
Carol - Mission Viejo, CA
Great Service from Francis at Paradise Appliance
Dennis - Mission Viejo, CA
Francis was very professional, on time and communicated all information throughly with us and he was able to diagnose the problem with our refrigerator and complete the repair and return our refrigerator to service
Molly - Mission Viejo, CA
This was warranty service. Jorge was knowledgeable, personable, professional, and he did a great job!
Got the job done
Deborah - Mission Viejo, CA
Friendly, nice, and helpful. Got the part we needed however it took extra follow up.
Great service, very thorough
Lisa - Mission Viejo, CA
Mantab - Mission Viejo, CA
John - Mission Viejo, CA
The service was awesome, Sarkis arrived on time and quickly resolved my issue.
Antonio - Mission Viejo, CA
Got the job done, was very professional.
Repaired Refrigerator Hinge
William - Mission Viejo, CA
Sarkis was great. He temporarily corrected the problem while we waited for parts then promptly performed the final repair once they arrived.
Mary - Mission Viejo, CA
Jorge was great!
Shimon - Mission Viejo, CA
Non-existing customer service
Vida - Mission Viejo, CA
Non-existing customer service
Great Service and very professional
Barbara - Mission Viejo, CA
Very good experience.
Jacqueline - Mission Viejo, CA
We’ve had several experiences with Paradaise and we’ve been very impressed with both Jorge and Doug, as well as the efficiency of the office. The plumbers are knowledgeable, pleasant and respectful of our property, such as being very careful with our floor. Highly recommend!
Howard - Mission Viejo, CA
Very prompt and effective.
Zane - Mission Viejo, CA
Explained and answered questions about the refrigerator addition. to the problem requested
Emily - Mission Viejo, CA
He resolve the problem easily
Ralph - Mission Viejo, CA
He had good product know;edge
Ongoing issue from when I bought new fridge.
Ophelia - Mission Viejo, CA
Well let's see if my issues will get resolved as all the other repairs for about 1 1/2 have not resolved my ongoing issues with this fridge. Won't really know if issue fully resolved for a while until I use it more.
REFRIGERATOR IKEA IK8FXNGFDM00 "I order sealed system due to not cooling , compressor is bad; ordrng 1 WPW10507886 (compressor) and 1 W10913906 (coupler)"
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "p. r. w10786952, , sr #7724880160, Du to sometimes water coming on/off, Called tech line, told me to use not generic water filter and in case sti happen again need to order valve and regulator; ordrng 1 W10873098 (valve) and 1 W10786952 (valve)"
REFRIGERATOR WHIRLPOOL KSSO48QTX00 "Due to sealed system problem, need to order parts, customerwants to talk kitchenaid first in order to decided to do the job; ordrng 1 WPW10281063 (heater-pan) and 1 WP2306094 (evaporator) and 1 W10841139 (compressor) and 1 W10913906 (coupler)"
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Due to no ice , I installed new icemaker for prpoper function all tested out ok; used 1 W10873791 (ICEMAKER) from stock"
REFRIGERATOR KITCHENAID KRFF707ESS01 "Due to ice in back of ref. section, i installed motor harness and bracket for proper function and no noisy bracket all tested ok, A lot ice defrosted."
DISHWASHER WHIRLPOOL WDF520PADM7 "Due to leak at the bottom of diswasher , i installed new dispenser with gasket for proper op."
MICROWAVE WHIRLPOOL WMH31017HZ done as a helper
REFRIGERATOR WHIRLPOOL WRF989SDAH01 "pointer S71233,, Due to still not making ice and also check frzzer side is getting right temp. order compressor, evaporatot.. 760-458-7122, julie; ordrng 1 W10276644 (compressor) and 1 W11116006 (evaporator) and 1 w10913906 (coupler)"
COOKTOP KITCHENAID KCED606GBL01 done as a helper alltested ok
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Due to a little bit noisy in back of refrigeartor, i made some adjustment in the refrigerator position and also in the feet, all teste dout ok."
REFRIGERATOR JENN-AIR JFC2290REM00 "Due to noisy vegetables cover and mullion out, I replaced new mullion and cover for proper function and also put grease in all joints."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Due to rattle noisy in freezer compartment, I adjusted loosen screws in panel for no more noisy all teste out ok."
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Due to temp. fluctuation, I reset the computer board and cleaned in back in compressor compartment all tested out fine."
REFRIGERATOR WHIRLPOOL WRF555SDHW00 "Due to some piched noisy, i made some adjustment in back of freezer all tested out ok."
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Due to freezing in ref.section, i adjusted the damper and rest the control board all tested out ok"
REFRIGERATOR WHIRLPOOL WRS571CIDW01 installed def heter ckd ok
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Cust. bought in costco , 2 years warran ty , oi installed new control light for proper op. all tested ou ok."
REFRIGERATOR IKEA IK8FXNGFDM00 "Due to freezing in ref. section, i installed new sensor in ref. section for proper fucntion also test icemaker and found no water coming from line.; used 1 W10838965 (THERMISTOR) from stock"
DISHWASHER WHIRLPOOL WDF520PADM7 "Due to a leak in dispenser gasket, need to order new dispenser and cover.; ordrng 1 WPW10482094 (cover) and 1 WPW10671905 (dispenser)"
REFRIGERATOR WHIRLPOOL WRF989SDAH01 "Due to still not making ice, i installed new kit board/display UI for proper function."
REFRIGERATOR WHIRLPOOL WRS571CIDW01 defrost heter was bad i defrosted so customer can ues until i replace parts; ordrng 1 WPW10495967 (heater)
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "authorization # wk45d00dpl1, du eto no light in ref. section, i installe new lens for proper fucntion; used 1 WPW10515058 (LIGHT) from stock"
FREEZER KITCHENAID KSC24C8EYY02 "Due to not cooling properly, i installed new compressor, Dryer, lowe side valve and evaporator also charged 5.3 oz of freon"
REFRIGERATOR WHIRLPOOL WRF989SDAH01 C alled to get right part # kit re-order board/display; ordrng 1 w10861900 (board kit)
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Called techline #7724716707. recommended customer not to use for 24 hr to follow up with the leak. job done for today
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Due to not dispensing water and ice, i did installed main board and display board, spacer for proper function all tested ot ok; used 1 W10221048 ("
REFRIGERATOR WHIRLPOOL n/a "Due to intermittent dispensing water, I installed display board and reconnected the water filter all tested out ok"
M/W OTR KITCHENAID KMHS120ESS installed despl & board same : noises must be normal
REFRIGERATOR WHIRLPOOL WRF555SDF08 installed panl & board ckd working ok
REFRIGERATOR KITCHENAID KSC24C8EYY02 "nne d to order sealed systme issue, need to order compressor and evap. for friday; ordrng 1 WPW10643261 (evaporator) and 1 W10309988 (compressor)"
DISHWASHER WHIRLPOOL WDT720PADM2 "Due to not heating , i run test mode to check if is heating and it is heatin properly , i made some adjustment in wires fron heating element and all works fine"
REFRIGERATOR KITCHENAID KBFS25ECMS00 "due to a noisy sometimes ,I took the damper out and re installed in order to work better. now is normal noisy unit is fine"
WASHER WHIRLPOOL WFW75HEFW0 "Need to replace tub assy. authwjvua00xpl2 .. found water leaking fron cracked tub, called aig for additional auth.; ordrng 1 W10901030 (tub-outer) and 1 2ndmansd (2nd man sd)"
M/W OTR KITCHENAID KMHS120ESS reorderd main board was wrong parts; ordrng 1 W11182110 (board)
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Due to not dispensing water, I MADE SOME ADJUSTment in filter housing and install properly the water filter now is workinh fine."
WASHER WHIRLPOOL WFW75HEFW0 "complaing leaking water under washer , found bellow clamp were installed incorrect , just reinstalled , now its ok not water leak and not water damaged been present on the garage"
REFRIGERATOR WHIRLPOOL WRS325FDAW01 "Due to intermittent on/off, i installed new t-stat and tube barrier in order to fucntion properly."
REFRIGERATOR WHIRLPOOL WRF555SDF08 unit not working need main board; ordrng 1 W11043763 (board) and 1 W11284720 (panel-ui)
REFRIGERATOR KITCHENAID KRFC604FSS01 "Found unit is working fine, check back/front all working fine."
REFRIGERATOR WHIRLPOOL n/a "Due to ice build up in ice box and noi light in refrigerator, i installed new ice box and replaced control board all tested out ok"