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for Laguna Niguel, CA
Frost at Janeiro
Christopher - Laguna Niguel, CA
During pandemic, Jon provides service instilling care and confidence. Thankful.
Great customer service/technician
Catherine - Laguna Niguel, CA
Kathryn - Laguna Niguel, CA
Jonathan is great and courteous but the problem is not fixed after 5 weeks and 3 visits. He has to come back and try to figure it out The first person in the office I spoke with today was rude and the second was helpful I am upset that we paid and still don’t have ice
Candy - Laguna Niguel, CA
Arrived on time. Friendly, courtesy, efficient. Explained the repair
Thomas - Laguna Niguel, CA
Excellent service and person
John - Laguna Niguel, CA
In and our. Fixed dishwasher with a smile
Kathleen - Laguna Niguel, CA
He was awrsome
Drew - Laguna Niguel, CA
Petra - Laguna Niguel, CA
Knows his craft
David - Laguna Niguel, CA
Jonathan was on time, a professional, listened to our concerns and was able to address the problem immediately, and so far the problem has been resolved.
Melinda - Laguna Niguel, CA
Trent - Laguna Niguel, CA
It's a new refrigerator and you have been to my house 4 times and it still does not work
Great Customer Service
Michael - Laguna Niguel, CA
Our technician, Doug, was knowledgeable and very professional. We had a difficult wiring problem (covered under warranty), but Doug handled it with ease. I can highly recommend Doug and Paradise Appliance. He was careful, left the kitchen spotless and was just a great guy to work with.
Lei - Laguna Niguel, CA
Washer Maid - Laguna Niguel, CA
Had a good experience
Thomas - Laguna Niguel, CA
Great service, despite the long wait to schedule the service call
Delia - Laguna Niguel, CA
Ramon was awesome- courteous, knowledgeable and had a great sense of humor!! My only complaint was in the wait time to have a repairmen sent out- it was an entire week.
Bobbi - Laguna Niguel, CA
George - Laguna Niguel, CA
Diana - Laguna Niguel, CA
Excellent help; efficient and fast
Lisa - Laguna Niguel, CA
Good service with an experienced technician
Duane - Laguna Niguel, CA
Good service with an experienced service tech. with a desire to make the repairs in a timely fashion.
Jonathan was knowledgeable and efficient.
Sherry - Laguna Niguel, CA
He evaluated and troubleshooted the problem quickly.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "q1q2 no no sig cvd19 protocol fixed issue with the defrost theres no connection at the ehater i fixed connection and harness, tested unit in diag 4 heater comes on no furtehr issues ."
DISHWASHER WHIRLPOOL WDF550SAHS0 this part needs to be ordered the panel cntrlfor the dishwasher thats whats scratchedq1.noq2.nono signature due to covid19; ordrng 1 W11230397 (panl cntrl)
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 the refrigerator is not closing properly customer has water leaking its due to condesation and moisture build up took pictures of it and attached to the sd mobile to see them my diagnostic that the customer is not getting any water or ice when we come back we have to tighten one of the handles they are loose and with the steamer defrost the ice bin its frosted over because the door has never closed right defrost that water resorvoir .q1.noq2.nono signature due to covid19; ordrng 2 W10830274 (gaskets)s and 1 WPW10311757 (rail mullion)
RANGE WHIRLPOOL WEG750H0HZ0 replaced user interface tested unit no furtehr issues all etsted ok q1q2 no no sig cvd19 protocl
STACK WASHER WHIRLPOOL WET4027HW0 autho - ws5rds5al2replaced part tested unit no furtehr issues removed the section for the lid lock assembly and tested no furtehr issues
DRYER WHIRLPOOL MGDB955FW0 "door hineg off placmnt not allowing door to shut so it wont start just does the 3 beeps, fixed hinge placmnt ndf tested unit no furtehr issues 1year warrnty extra on entitlement q1q2 no no sig cvd19 protocol"
LAUNDRY CENTER MAYTAG MVWB965HW0 q1q2 no no sig cvd19 protocol needs new lid lock assembly ordering parst setting up next week appt; ordrng 1 W11188327 (latch)
REFRIGERATOR KITCHENAID KRFF305EWH00 parst covered under 120 month waarnty and labor covered 5 years ordering sealed system getting autho for repairs KS5WGS5NL2 q1q2 no ; ordrng 1 W11256565 (evaporator) and 1 W10507884 (compressor) and 3 WPW10143759 (dryer)s
REFRIGERATOR WHIRLPOOL WRS315SNHM01 autho#ws4wrs4apl1replaced the fan motor its working properlyq1.noq2.nono signature due to covid19
DISHWASHER WHIRLPOOL KDTM404ESS q1 q2 no no sing c19 ceed motor pump dec est
WASHER WHIRLPOOL WFW9620HC0 q1q2 no no sig cvd19 protocol replaced parst tested unit its working no more error code allow a few loads to run
STACK DRYER KITCHENAID KSC24C8EYY02 "explained to custome this needs a thernmister, she said same issue happened 2 years ago and they replaced a compressor and now same issue 2 years later i explained its becausde this was the issue from the beggining this unit is cooling rpoeprly it just dosnt know when to stop cooling due to thermister issue she said i want kitchenaid to pay for it i said its 6 years old their not going to repair it for free she said im going to call kitchenaid i said ok call them and then call us back in 2 weeks she said no ill call now but fix it it needs to be fixed anyways. so i di repsairs fixed door isseu and thernmiste melted all teh ice and then she said im not going to pay, we argued for 15 minutes and shes refusing to pay and refusingf to allow me to remove the part that was insatlled.; used 1 w10383615 (thermister) from stock"
DISHWASHER KITCHENAID KDTE234GPS0 q1q2 no no sig covid19 protocol replaced parst tested unit no furtehr issues no leaks all etsted ok
RANGE WHIRLPOOL WEG750H0HZ0 pre id parts; ordrng 1 W11339755 (board) and 1 W11205353 (board)
WASHER WHIRLPOOL WFW9620HC0 q1q2 no no sig covd19 protocolunit had f8e1 i ran activation test abd cold valve 1 wasnt enagging properly ordering parst ; ordrng 1 W11316246 (switch-wl) and 1 W11352117 (board) and 1 W11316256
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 floor on the back right is lower and we cann't level it cause it'll be worse for the bottle and doors.q1 no q2 no i ddin't get signature cause covid-19
REFRIGERATOR JENN-AIR JS48NXFXDE01 "q1-no,q2-no,nosign duetocovid 19, iinstaleednew inverter forproperfunction in compressor allow 24 hr. tocooldown"
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "q1-no,q20no,nosigndue tociovd 19,iadjusted therefrigerator gasket forproper function all tested out ok"
WASHER WHIRLPOOL WFW9620HC0 q1q2 no no sig covid 19 protocl replaced parst tested unit reset board all tested ok use autrho for double labor - autho - wrko00nl2
REFRIGERATOR KITCHENAID KBFS20EVMS6 q1q2 no no sig covid19 protocll replaced part sealed off everyting if any issues he can call back i informed a slight amount of frost isnt that bad and theres def no freon leakage
DRYER WHIRLPOOL WGD4815EW2 "q1-no,q2-no, nosign duetocovid 19, iinstalled new parts iddley, wheelsforproperrespomse nomorenoisy.; used 1 4392067 (REPAI KIT) from stock"
WASHER WHIRLPOOL WTW5000DW3 "q1-no, q2-no, nosign duetocovid19, ireset the computer and made calibration for proper respomse."
DISHWASHER JENN-AIR JDB8500AWF3 "q1-no,q2-no0, no sign due to covid, i made adjustment in the bootom door alll tested out ok"
REFRIGERATOR JENN-AIR JS48NXFXDE01 "#7728405883, called techline order inverter for now , if this did not work and then will need compressor; ordrng 1 W10645666 (inverter)"
WALL OVEN JENN-AIR T546WIWIKKK cancel onlydiswasher
WASHER MAYTAG MHW5500FC1 "q1-no, q2-no, nosign dueto covide19, I rest the computer and clean thehose from pression switch for better performance."
WASHER WHIRLPOOL WFW9620HC0 q1q2 no unit needs new valve assm; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)
DISHWASHER WHIRLPOOL WDT970SAHZ0 "q1-no,q2-no,npo sign due to covid 19, imade adjustment in the rails reck for proper function."
REFRIGERATOR KITCHENAID KRSC503ESS01 "q1q2 no no sig covd19 protocol customer extremely upset unit still not cooling button section of teh fresh food door not even closing i opened to checked and the door fell on top of me this is a safety hazard i explained we can order door and customer very upset that this will take 4 plus weeks to get servie done, customer dosnt want this unit anymor dosnt feel safe i informed her to please contact whirlpool contract and also home depot. she stated this door was defective from day 1 when they installed unit. will order door but they can contact home depot and contract regarding furtehr options"
DISHWASHER WHIRLPOOL KDTM404ESS1 "q1-no,q2-no, no sign due to covid 19, i installed these two parts due to upper rail keeping falling down. i only charged labor due to customer satisfaction same issue since last year, Spoke with MT."
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "q1-no,q2-no,no sign due to covid 19, i reset the computer and also door lock was on locked. after this adjustment all tested out ok."
DISHWASHER WHIRLPOOL WDTA50SAHW0 "q1-no,q2-no, no sign due to covid 19, i found leak at the bootom of filling valve, imade adjustment at the connection and tested out ok."
REFRIGERATOR KITCHENAID KBFS20EVMS6 unit needed gasket heated up and also needed the humidity control selcted for humidty buildup on the mullion all tested fine charged service charge via cc q1q2 no no signature covid19 protocol
DISHWASHER WHIRLPOOL KDTM404ESS1 "q1-no,q2-no,nosignd duetocovid19, need toorder part for rack for next week; ordrng 1 WPW10546503 (adjustr) and 1 WPW10588164 (housing) and 1 WPW10250160 (clipper) and 1 WPW10195840 (positioner) and 1 WPW10250162 (cover)"
WASHER MAYTAG MVW8230HC0 "q1-no,q2-no, no sign duer to covid 19, i installed drum ,agitator and screw for error code, asdviced to customer to put the load equal and not too high in basket in order not to off balance."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 q1 no q2 no no sing c19 auth#wr3qk00nl2 installed compressor and evap ckd working ok
DISHWASHER KITCHENAID KDTE254ESS1 "q1-no,q2-no, no sign due to covid 19, i installed new board for proper fucntion all tested lout fine"
WASHER WHIRLPOOL WTW5000DW2 replaced pump assembly tested unit no furtehr issues all tested ok
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "q1-no,q2-no, no sign due to covid 19, i made adjustment in both door for proper look and customer happy , all the rest are working normal"
REFRIGERATOR KITCHENAID KFIS29PBMS02 "arrived and customer was expecting MT she was told 3 seperate times she would get a MT today. she called this morning and accoding to office she did call and they confirmed a MT was set up but eric infrmed this was never set up as a MT call. previous tech informed customer she needed to pay for the UI dor deli drawer, that ui was replaced already, i havnt had any conversations with previous tech or office after i left on this call. my notes specify that i replaced front ui back main board and teh zip ties are on the evap harness. when i did checkes i noticed orange wire to ice maker assembly was crushed when previous tech installed the roof cover. fixed wire ran diag 45 57 unit fills and rotates the freezer is freezing the food so its freezing allow 3 4 hours will wait for cust wil update"
WASHER WHIRLPOOL WTW5000DW2 DRAIN PUMP ISSUE NOT ALLOWIN GWATER TO DRAIN FIXED SIEZED IMPELLAR AND TESTED UNIT NO FURTEHR ISSUES Q1Q2 NO
REFRIGERATOR KITCHENAID KBSD612ESS01 "Q1-NO,Q2-NO, NO SIGN DUE TO COVID 19, NEED TO ORDER PARTS DUE TO LEAk at the bottom, need 2 man job RO. AS TECHNICIAN; ordrng 1 2307584 (grommet) and 2 WP2300868 (fitting)s and 1 WPW10296807 (tube-water)"
REFRIGERATOR KITCHENAID KRSC503ESS01 "Complaint freeze is sweating and unven door , found freezer section over pack with a lot of food , weak air flow , also the floor wood in uneven , level doors but still the same because floor is already uneven. Q1N Q2 N no signature for COVID-19"
DRYER WHIRLPOOL WGD9600TW1 "q1-no,q2-no, due to covid 19 no sign, i installled new ignitor for proper function all tesed out ok.; used 1 279311 (IGNITOR) from stock"
REFRIGERATOR KITCHENAID KRSC503ESS01 unit needed thermister assembly replaced from t/s amd tested unit no furtehr issues allow 24 hours; used 1 W10316760 (THERMISTOR) from stock