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for Irvine, CA
Roy - Irvine, CA
Provided solutions to a difficult problem due to timing and came through like a champ.
Hong - Irvine, CA
Karen Aranjo - Irvine, CA
Very nice technician - fixed my ice maker- was on time - and pleasant to work with‼️ Thank you very much!
Lee - Irvine, CA
Prompt service from highly competent technician!
Great service technician
Janet - Irvine, CA
Called in my Whirlpool warranty and they got Paradise Appliance to do the job. The office never called to confirm because they got my repair ticket over the weekend and they didn’t see it until I called to confirm on the morning of my appointment. Then I was told dispatch would call me with a smaller window than basically all day but they never called. So I called in again and finally had someone call me back with a 2-5pm window. Technician called about 20 minutes before arriving. Once Jorge arrived, he was great! Friendly and knowledgeable! Office organization is not so great but the technician makes up for it.
Sam was awesome!
Aaron - Irvine, CA
Sam was awesome. He was a huge help, and corrected the issue within minutes. Thank you!
wonderful technician and the best!
Judith - Irvine, CA
He loves what he does and it shows in his work and personality! I will always request Sarkis Mossessian when I need work done!
KitchenAide refrigerator repair
Rod - Irvine, CA
We asked Ramon to follow up on is service call from July 31. I still did not think the unit is cooling properly. Plus when we pulled the unit out the doors were not aligned because the level blocks were removed. Ramon came out checked the unit and said it was working fine. Explained that temperatures can vary about 5 degrees. He check for any leakage and found none. If the problem of not cooling returns we are to call and he will know what parts to bring with him for repair. Otherwise he is convinced we left the door open causing the original problem and prompting the service call.
KitchenAide refrigerator repair
Rod - Irvine, CA
This company and Technician are great. I give them 4 stars because we had to wait serveral days before they could come out. I realize everyone is busy, but I thought there would be a priority since the unit was not cooling. So 4 stars. After 2 and 1/2 years our $3999.00 KitchenAide refrige was not cooling. Warranty was out we were told by Whirlpool. Fortunately we had a insurance policy. Technician Ramon Heredia came out said the lower freezer condenser was ice and that we needed to pull the plug and let sit for 48, then turn it on for 24 hrs to let the temperature set. Three days later we reluctantly put some food in. The cause may have been door left open which iced the condensor. I disagreed with Ramon because there is door alarm that sounds if doors open. Maybe it happened I don't know. We followed Ramon procedure, lost most of the frozen food and all the produce etc. In the ops manual they state if problem unplug the unit, It does not say 48 hrs. Ramon is very professional and courteous and explained why the 48 hrs is best. We could have saved him the service call. We were told that this should solve the problem. More to follow.
Donna - Irvine, CA
New Whirlpool Refrig ice make
Trisha - Irvine, CA
I still feel my ice maker is delayed and the touch has to be too hard. The tech did not agree but I’m the customer and use it everyday.
Neena - Irvine, CA
Excellent service. John diagnosed the problem with our dryer, explained the fix needed including replacement parts carried in his truck, gave us a reasonable price estimate immediately, and then repaired our dryer expertly--all within 30 minutes of arrivial..
Friendly and competent
Susan - Irvine, CA
Excellent and timely service. Technician was very knowledgeable and courteous.
Nasrin - Irvine, CA
Matthew - Irvine, CA
Very nice & polite
Shawn - Irvine, CA
Great and fast service
Babak - Irvine, CA
Bin - Irvine, CA
Ellie - Irvine, CA
Great professional service!
Lily - Irvine, CA
Arison - Irvine, CA
Jianmin - Irvine, CA
refrigerator, no ice
Jorge - Irvine, CA
Sarkis is an excellent professional
Dan - Irvine, CA
Jayanth - Irvine, CA
1. Late for original appointment. No calls to say they were late. Had to call to confirm time again and then reschedule. 2. Technician had to call another person to confirm charcoal filter message and how it works. I had to share the model number from the manual to look at replacement. Isn't the technician supposed to know this? 3. Finally, it was diagnosed as working as expected, but charged full service call.
Yogesh - Irvine, CA
Myra - Irvine, CA
Sarkis repaired my dryer. A few months ago you sent a repairman to repair my washer. He had no idea what he was doing. He was on the phone getting instructions from someone else. He said he repairs refrigerators but was sent to fix my washer. He had to return more than once to fix the problem.Shame on you for wasting my time.
Hyunji - Irvine, CA
Very kind and good explanation
REFRIGERATOR KITCHENAID KRSC503ESS01 installed parts lested orderd prv tech ckd working ok
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 ice not caming though the door was full of ine clean ice ckd working ok
COOKTOP WHIRLPOOL KGCU483VSS00 need moudul and egn switch rf#1771637561
REFRIGERATOR KITCHENAID KSSC42QVS02 need des motor and shelf dec est 2nd allp sarcic call
RANGE WHIRLPOOL n/a UNIT NEEDS GEARCASE REPLACMENT SETTING UP APPT FOR FOLLOWING WEK; ordrng 1 W11035751 (GEARCASE) and 1 W11026785 (MOTOR) and 1 W10721967 (CAM) and 1 WPW10006384 (BELT)
DISHWASHER WHIRLPOOL WDF111PABW4 NEEDS NEW BOARD; schdld next appmnt for 9/25 WED !
MICROWAVE WHIRLPOOL WMH31017HS2 completed helsper job.
WASHER WHIRLPOOL WGT4027HW0 removed the pump found siezed imepallar fixed pump assembly tested unit no furtehr issues
MICROWAVE WHIRLPOOL KOCE500ESS04 despl fi-es need inverter and mag; ordrng 1 W10468206 (inv) and 1 461967847321 (mac) and 1 W11179310 (board) and 1 W10915648 (board)
WASHER WHIRLPOOL WTW7800XW2 unit needs lid and hinges ordering and comming back monday early monring; ordrng 1 WP8572974 (right) and 1 WP8563965 (left)
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Due to evaporator is all over ice no circulation air into frsh food side , i defrosted and recoonecter the sensor in evaporator for proer air circulation."
ICE MAKER WHIRLPOOL MIM1555ZRS0 "need condenser customer dec est 9/11/19 14:25: JA there 9/11 WED, 12:34 to 14:16, Due to no ice, I juste adviced to customer to rest the unit and shoul be working fine."
DRYER WHIRLPOOL WGT4027HW0 "i made some adjustment in blower section to take care the noisy , all tested out ok"
MICROWAVE WHIRLPOOL WMH31017HS3 door will not lock shut adj Interlock ckd ok
DISHWASHER WHIRLPOOL IUD8555DX0 "leaking at front area,ckd not leaking at this time unabl verf complain ikea d/w 5yr waranty"
DISHWASHER KITCHENAID KDTE304DSS0 "Due to a leak, need to order new pump-motor; ordrng 1 WPW10455261 (pump-motor)"
WASHER WHIRLPOOL WFW5620HW0 "Due to not closing , I need to installed new latch for proper closing after this installation all tested out ok."
RANGE WHIRLPOOL GW397LXUS06 rf burner has weak flame adj brner ckd working ok
WASHER/DRYER WHIRLPOOL MHW8630HC0 "Due to flooding dispenser side, I order these parts for proper op.; ordrng 1 W11316372 (dispenser) and 1 W11316271 (motor-pump) and 1 needMT (MT)"
REFRIGERATOR KITCHENAID KBFS25EWMS8 ice build up on bottom of freezer def drai was pluugd clean drain ckd ok
WASHER WHIRLPOOL WFW560CHW0 "Due to no power, i replaced control board and consol;e for proper function, Authorizatio# wm5v8m5al2"
REFRIGERATOR IKEA IX6HHEXDSM00 replaced icemaker and now unit cycled right away and filled with water right away so iunit seems to be good now
DISHWASHER KITCHENAID KUDS40FVSS0 not draining/water clean pump ckd ok
RANGE WHIRLPOOL WEG515S0FS2 burner not lighting r/f installed module ckd working ok
WASHER WHIRLPOOL WTW8000DW2 "Due to f- f-3 e-2, f-8 e-1, need to order water valve for proper op.; ordrng 1 W11220230 (valve)"
ICE MAKER WHIRLPOOL MIM1555ZRS0 req rs; schdld next appmnt for 9/18 WED !
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Duebto freezing in fresh food section , i installed newsensor for propo op."
OVEN WHIRLPOOL WFG525S0HZ1 door not closing plaprly order door hing; ordrng 1 WP9761344 (liner) and 1 WPW10299224 (door hing) and 1 WPW10299227 (hind)
REFRIGERATOR KITCHENAID KRSF505ESS01 installed thermistor was frost on eap ckd working ok; used 1 W10316760 (THERMISTOR) from stock
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 door slightly mis-aligned door not closing adj door ckd working ok
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Due to missing part inthe air flow at the next the faucet, i installed the cap it was missing for proper function."
REFRIGERATOR WHIRLPOOL WRS973CIDM00 refg eval full off ice switch frome 24hr def to 8hr def indt cust unplag 24ht to def
REFRIGERATOR IKEA IX6HHEXDSM00 needs new icemaker; ordrng 1 W10884390 (icemaker)
REFRIGERATOR KITCHENAID KRFC704FSS00 "8/19/19 16:02: SM there 8/19 MON, 14:54 to 14:56, installed ice conthnr ckd working ok"
ICEMAKER WHIRLPOOL n/a "Due to no ice, I juste adviced to customer to rest the unit and shoul be working fine."
DISHWASHER KITCHENAID KDTM704ESS0 motor pump leaking dec est cust going to gall insr compny dec est
DRYER WHIRLPOOL WGD4800BQ1 has been making loud high installed repair kit and clean and maiten; used 1 4392065 (REPAI KIT) from stock
REFRIGERATOR WHIRLPOOL WRR56X18FW02 def pr installed thermistor ckd working ok
REFRIGERATOR KITCHENAID KMHC319ESS0 def pr orderd thermster inst cust to def 24 hr before appointment; schdld next appmnt for 9/16 MON !
REFRIGERATOR KITCHENAID KBF042FTX00 cleared clogged drain hole and remolded gasket for a better seal .. all else checks out good. the light issue was casued by frozen switch