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for Gardena, CA
Excellent repair and service
Rodney - Gardena, CA
I called Maytag warranty department, and they dispatched Paradise to my house within 24 hours. Mr. Larry came out and diagnosed the problem. He clearly articulated what it was and how he intended to fix it. This involved him ordering parts and coming back. Before he left, he confirmed he placed the parts order and scheduled his return visit a week later. He was empathetic to our family not having access to an appliance for the week, but advised not to use it until he returned. And to his word, he was back at the appointed time, replaced parts and brought the unit back into service. Paradise called the night before and gave us a window for his arrival the next day. We so appreciated that because we were able to align our appointments to make sure someone was home when he got here. He very quietly and quickly performed the repairs in under an hour. He let me know he left the old parts for my review and disposal on top of our rubbish can. And he cleaned up everything before he left. Mr. Larry is true professional service repairman, and a veritable gentleman whom I would wholeheartedly recommend. I also will continue to request him and his company for my services. And lastly, it's been about a week or so since he completed the repairs, and the unit is functioning perfectly. Very, very satisfied customer. And it was covered under manufacturers warranty.
Deon - Gardena, CA
Phyllis - Gardena, CA
The tech knew exactly what to do and I was impressed
Sabrina - Gardena, CA
Oriole was very professional and provided insight on issue. He repaired the unit and we were thrilled to have this resolved so quickly. Many thanks!
Phyllis - Gardena, CA
The service was great
Alfredo - Gardena, CA
The technician was very professional and quick with the service . I definitely recommend paradise service
Patsy - Gardena, CA
Patient waiting for authorization to do work
Oneyda - Gardena, CA
tech came and replaced part fast. Tenant was on site. I didn't see the tech.
Karrie - Gardena, CA
Fast and efficient service.
Oneyda - Gardena, CA
Francis - Gardena, CA
Your service techision did a wonderful job the light is our and he show my wife how to resolve the problem the next time I change the filter I could not figure it out and i consider myseft preity smart LOL I was not at home but please give him my thanks Best Regards Francis B. Earley
Peter - Gardena, CA
Professional and Courteous Service
Andrea - Gardena, CA
Overall, I had a very good service experience with Paradise Appliance. Our fridge essentially went out due to a Freon leak that we did not know about and we were directed to Paradise through our Extended Warranty program with KitchenAid. The phone call and appointment service set-up was very professional and easy. I was disappointed that we could not get a technician to come out for two days, however--a long time to go without a fridge and scramble to keep the food we had! I would like to see this company hire additional technicians to meet the needs of customers who are in more of an urgent situation or come up with novel solutions (such as providing a temporary small fridge) to bridge the gap between the service calls. Our service technician Enrique was on time and called ahead as expected. He worked diligently and was very communicative and courteous. Unfortunately, we were told we had to wait an additional 4 business days (plus the weekend) for the parts to come in! Again, my biggest disappointment would be with these delays to service/repair. It would be nice if there was a way that essential refrigerator parts were more readily available so customers did not lose additional money on food loss, or buying/borrowing coolers and ice (like we did), to try to salvage what we could and have food on hand for those 4+ days. Also, I was not happy that we could not at least have an appointment time scheduled around our availability. Maybe this is how it is for all appliance repair companies, but we could not even request to have a morning window or an afternoon window; we were told we had to keep the whole work day open from 8 AM until 4 PM and would not find out the 2-3 hour service window until the evening before. This is hard on anyone but especially for those working outside the home with children. Still, I would recommend Paradise Appliance and use them again.
Professional Service all around
Rick - Gardena, CA
My repair tech was very informative to what the problem was, assured me he can handle it and get fixed. Timeline was good, repair tech cleaned up after himself.
More job and communication training
Mary - Gardena, CA
I am under a service contract. It took lo long for a repair person to come to my home for each (3) visit. The problem was not known by repair person which cause additional visits. The first person told me what he thought I wanted to hear and the last person who actual did the repair spoke to me as if I would not understand and it would take too long and he needed to be at another job. I was given a 3 hour window to wait on repair person.
Barbara - Gardena, CA
Over-priced service visit; inaccurate repair diagnosis that would have cost more than a new appliance. Had dryer repaired for less than the Paradise service charge.
Kim - Gardena, CA
My washing machine was fixed and the repairman took his time and was respectful.
Mark - Gardena, CA
He was great!
Leticia - Gardena, CA
Great Service! Chris was awesome and very knowledgeable!!
Thanks for working with my time schedule,
Rosalind - Gardena, CA
Phyllis - Gardena, CA
Very Good Service
Robert - Gardena, CA
The service provided by Paradise Appliance was very good.
Betty - Gardena, CA
Sante - Gardena, CA
Three service person was very efficent and fast. Very pleased.
Gary - Gardena, CA
Very easy to set up appointment. Repairman was efficient and did an excellent job.
Karen - Gardena, CA
Kay - Gardena, CA
Fast and efficient
Prompt, excellent service!!
Tito - Gardena, CA
Great service by your technician!
OVEN WHIRLPOOL WOS31ES7JS00 Q1 no Q2 no.No signiature due to covid-19. Checked the oven and found no error codes. All function are performing normally. Tested components through diagnostics.
DRYER WHIRLPOOL WGD86HEBC1 Q1 no Q2 No. No signiature due to covid-19. Checked the dryer found that the dryer would continue to run in the normal cycle with no load and it rumbles while tumbling. Estimate to repair cust declined estimate
LAUNDRY CENTER WHIRLPOOL WTW6600SB1 Q1 no Q2 no.No signiature due to covid-19. Checked the washer and found error code f68. Tested the washer in diagnostics and all passed. The bearings are ok and the rotor is not loose. Possible main board failing.
RANGE WHIRLPOOL KMHC319ESS0 q1q2q3no--no sign covid-19---replaced blower fan and tested for correct operation.. customer to have vent installed. missing parts.
WASHER MAYTAG n/a "Q1No Q2 No. no signature due to covid 19.Noise when spinning, hub striped, wash plate not coming off, door lock not locking at times.; ordrng 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W10528947 (drive hub kit) and 1 W11454734 (Gear case) and 1 W10721967 (clutch) and 1 WPW10006384 (drive belt) and 1 W11307244 (latch)"
DISHWASHER MAYTAG MDB7979SHZ0 q1q2q3no--no sign covid-19--replaced parts for top rack and checked for correct opening and closing
WASHER MAYTAG MVW7232HW0 1no-q2no--no sign covid-19---defective outer cabinet. buckled on left side; ordrng 1 W10677265 (cabinet) and 1 WPW10612925 (nameplate) and 1 2ndman (2nd man)
DISHWASHER WHIRLPOOL DU1145XTPB7 Q1 no Q2 no. No signiature due to covid-19. Drain is backing into the dishwasher customer needs a plumber.
WASHER WHIRLPOOL MVWC565FW2 Q1 no Q@ no.No signiature due to covid-19. Checked the washer and found all functions normal but the washer has a long dishwasher drain hose installed on it with a smaller diameter causing longer drain times. Customer needs to call the installer back to correct the drain hose.
RANGE WHIRLPOOL WFG525S0HS1 Q1 no Q2 no.No signiature due to covid-19. Range outer glass and trim is separating from the door. Estimate to repair was delined the customer is going to call whirlpool for defect claim.
DRYER WHIRLPOOL WGD4815EW2 Q1 no Q2 no.No signiature due to covid-19. Checked the dryer and found metal nut stuck in the front seal. Removed the nut andtested operation.
RANGE WHIRLPOOL WEG745H0FS0 Q1 no Q@ no.No signiature due to covid-19. Left rear burner and center burner and caos needed.; ordrng 1 W10836467 (burnr-head) and 1 W11162114 (burnr-top) and 1 W11161846 (cap-burner)
WASHER WHIRLPOOL WTW8040DW4 Q1 no QA2 no.No signiature due to covid-19. Drain hose is in a sink that drains too slow and siphoning water back in the machine. Customer needs a plumber
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Q1 no Q2 no. No signiature due to covid-19. Leak in system. Compressor was replaced on 09/06/19. No dye showing any where called the techline SR#7729188678 non repairable
DISHWASHER WHIRLPOOL WDF520PADM7 Q1 no Q2 no.No signiature due to covid-19. Checked the dishwasher and found the unit draining normally.
DRYER MAYTAG MGDB835DW3 Customer complaint noisy: run diagnose test found bad kit replaced parts for customer re tested all components ok to manufactory specifics q1nq2n no siganture per covi19 policy thank you Elizabeth; used 1 4392067 (REPAI KIT) from stock
WASHER AMANA n/a Q1 no Q2 no.No signiature due to covid-19. Checked the washer found no water leaking. The suspension rods need to be replaced along with the tub ring. Estimate 433.25 to repair declined. Customer claims this is the same problem as before. This is a call back order.
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Q! no Q2 no.No signiature due to covid-19. checked the refrigerator and freezer temps found 0 freezer temp and 40f refrigerator temperatures. The ice maker bin is full. Complaint ice chute was frozen. Advised customer to clean the ice bin and chute weekly.
REFRIGERATOR WHIRLPOOL WRT104TFDW00 Q1 no Q2 no.No signiature due to covid-19. Found clogged drain with materials from manufacturing. removed the ice and debris.
WASHER MAYTAG MVWX655DW2 Q1 no Q2 no.No signiature due to covid-19. Checked the washer found no error codes. Tested the machine through diagnostics all functions are normal. Leveled the legs to curb the shaking.
REFRIGERATOR WHIRLPOOL n/a "Training complted; (created new UIS, deleted prior attachment to UisID 58083)"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Q! no Q2 no.no signiature due to covid-19. Checked the refrigerator and found freezer overloaded with food and the supply and return ducts frozen. Removed all ice from the ducts to restore airflow.
WASHER MAYTAG MVWB835DW5 Q1 no Q@ no.No signiature due to covid-19. Inlet water valve failed. Replaced the inlet water valve and tested operation.; used 1 w11165546 (valve) from stock
DRYER WHIRLPOOL WGD92HEFW1 q1 O q@ NO.nO SIGNIATURE DUE TO COVID-19. Checked the washer added sheet metal screw to quiet vibration.
WASHER MAYTAG MVWC565FW2 "q1no-q2no--no sign covid-19-f7-e6,,f7e7---replaced motor capacitor and main control. recalibrated and tested through automatic test cycle. unit working ok."
WASHER MAYTAG MVWX655DW0 Q! no Q@ no.No signiature due to covid-19. Replaced the suspension rods actuator and drive pulley. Tested operation all normal.; used 1 W10721967 (CAM) from stock
WASHER WHIRLPOOL WTW8800YC1 "Complaint not draining , found error code F32 , i check pump is good , need main control electronic , ordering part from warehouse , . Q1N Q2N , NO signature for COVID-19"
REFRIGERATOR KITCHENAID KRMF606ESS01 "Training complted; (created new UIS, deleted prior attachment to UisID 33299)"
OVEN WHIRLPOOL WOS72EC0HV00 Q1 no Q@ no.No signiature due to covid-19. Checked the oven found no error codes. Tested elements in component activation and they worked. Tested the oven at 350f and the oven is heating. Customer needs the electricity checked oven heating is slow after 20 minutes temp is only 200f
WASHER MAYTAG MVWX655DW0 Q1 no Q2 no.No signiature due to covid-19. Weak suspension rods; ordrng 1 W10913953 (actuator) and 1 W11130362 (suspension)
REFRIGERATOR KITCHENAID KRFF507HPS00 q1no-q2no--no sign covid--replaced freezer light and tested ok-all lights working.
DISHWASHER WHIRLPOOL KDFE104DWH2 Q1no Q2 no.No signiature due to covid-19. checked the dishwasher found clogged air gap. clearedthe air gap and testedthe dishwasher.
WASHER MAYTAG MVWC300XW1 washer need a new gear case agitoator cam cap and control board call AIG the are going to talk to customer and replace the washer
DISHWASHER KITCHENAID KDTM354DSS4 "Complaint not cleaning properly , found faulty water valve , ordering part; (created new UIS, deleted prior attachment to UisID 55572), ordrng 1 WPW10327249 (water intake valve)"
DISHWASHER KITCHENAID KDTM354DSS4 sr # 7728323915 found some spotson the plates and glass cups call tech support customer is using the recommended detergent have the water temp 135* is using rinse aid spray arm are running request completed Q1no Q2no nosign covid 19 CUSTOMER NEED A MASTERTECH
COOKTOP WHIRLPOOL KICU500XBL REPLACED MODULER q1no q2no no sign covid19 SR7728186885
DISHWASHER KITCHENAID KDTM354DSS4 replace control board and dispenser test ok request completed Q1no Q2no no sign covid19
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "removed ice from freezer compartment replaced fan blade & sealed door frames for both top & bottom with silicone, unit cooling & working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No ; used 1 W10916494 (BLADE-FAN) from stock"
COOKTOP WHIRLPOOL KICU500XBL per the tech line moduler needs to be replaced ordered new moduler file number 7728186885 q1no q2no no sign covid 19; ordrng 1 W10857230 (module)
REFRIGERATOR KITCHENAID KRFF507HPS00 q1no-q2no--no sign covid-19--replaced freezer light and lights working ok.