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for Gardena, CA
Oneyda - Gardena, CA
tech came and replaced part fast. Tenant was on site. I didn't see the tech.
Karrie - Gardena, CA
Fast and efficient service.
Oneyda - Gardena, CA
Francis - Gardena, CA
Your service techision did a wonderful job the light is our and he show my wife how to resolve the problem the next time I change the filter I could not figure it out and i consider myseft preity smart LOL I was not at home but please give him my thanks Best Regards Francis B. Earley
Peter - Gardena, CA
Professional and Courteous Service
Andrea - Gardena, CA
Overall, I had a very good service experience with Paradise Appliance. Our fridge essentially went out due to a Freon leak that we did not know about and we were directed to Paradise through our Extended Warranty program with KitchenAid. The phone call and appointment service set-up was very professional and easy. I was disappointed that we could not get a technician to come out for two days, however--a long time to go without a fridge and scramble to keep the food we had! I would like to see this company hire additional technicians to meet the needs of customers who are in more of an urgent situation or come up with novel solutions (such as providing a temporary small fridge) to bridge the gap between the service calls. Our service technician Enrique was on time and called ahead as expected. He worked diligently and was very communicative and courteous. Unfortunately, we were told we had to wait an additional 4 business days (plus the weekend) for the parts to come in! Again, my biggest disappointment would be with these delays to service/repair. It would be nice if there was a way that essential refrigerator parts were more readily available so customers did not lose additional money on food loss, or buying/borrowing coolers and ice (like we did), to try to salvage what we could and have food on hand for those 4+ days. Also, I was not happy that we could not at least have an appointment time scheduled around our availability. Maybe this is how it is for all appliance repair companies, but we could not even request to have a morning window or an afternoon window; we were told we had to keep the whole work day open from 8 AM until 4 PM and would not find out the 2-3 hour service window until the evening before. This is hard on anyone but especially for those working outside the home with children. Still, I would recommend Paradise Appliance and use them again.
Professional Service all around
Rick - Gardena, CA
My repair tech was very informative to what the problem was, assured me he can handle it and get fixed. Timeline was good, repair tech cleaned up after himself.
More job and communication training
Mary - Gardena, CA
I am under a service contract. It took lo long for a repair person to come to my home for each (3) visit. The problem was not known by repair person which cause additional visits. The first person told me what he thought I wanted to hear and the last person who actual did the repair spoke to me as if I would not understand and it would take too long and he needed to be at another job. I was given a 3 hour window to wait on repair person.
Barbara - Gardena, CA
Over-priced service visit; inaccurate repair diagnosis that would have cost more than a new appliance. Had dryer repaired for less than the Paradise service charge.
Kim - Gardena, CA
My washing machine was fixed and the repairman took his time and was respectful.
Mark - Gardena, CA
He was great!
Leticia - Gardena, CA
Great Service! Chris was awesome and very knowledgeable!!
Thanks for working with my time schedule,
Rosalind - Gardena, CA
Phyllis - Gardena, CA
Very Good Service
Robert - Gardena, CA
The service provided by Paradise Appliance was very good.
Betty - Gardena, CA
Sante - Gardena, CA
Three service person was very efficent and fast. Very pleased.
Gary - Gardena, CA
Very easy to set up appointment. Repairman was efficient and did an excellent job.
Karen - Gardena, CA
Kay - Gardena, CA
Fast and efficient
Prompt, excellent service!!
Tito - Gardena, CA
Great service by your technician!
Angel - Gardena, CA
Fast and good
Great service and on time
Bob - Gardena, CA
No problem which I like.
Good Service/Technicn however found nothing
Mary - Gardena, CA
Problem not found.
Bruce - Gardena, CA
Efficient. knowledgeable, helpful, and friendly service.
MICROWAVE OTR WHIRLPOOL WMH78019HZ1 Connection at magnetron poor. Secured the connection and tested operation.
RANGE WHIRLPOOL WFG320M0BB2 Replaced the spark module and tested operation.
WASHER MAYTAG MVWX655DW1 Drive motor failing also found gearcase leking oil. we will scode the washplate and gearcase motor has 10 year warranty. to repair.declined at this time.
MICROWAVE OTR WHIRLPOOL WMH78019HZ1 Microwave oven not heating amp draw only 5.7 amps. Second man needed to drop the microwave oven.; ordrng 1 W10561770 (capactr-mg) and 1 W11256462 (diode) and 1 W11230995 (magnetron) and 1 2ndman (2ndman)
RANGE WHIRLPOOL WFG320M0BB2 Spark module failed.; ordrng 1 WP6610341 (module-spk)
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Found return ducts frozen. Cleared the ducts and the drain.
WASHER MAYTAG MHW5630HW0 sr#7725616610 called the techline was informed if cold water temperature is above 72f no hot water will be added.This is how this machine is designed
WASHER WHIRLPOOL WTW5000DW1 Replaced the main control board. Manually tested and calibrated.
DRYER WHIRLPOOL WGD6620HC0 Error code f6 e1 communication.; ordrng 1 W11351728 (control elec) and 1 W11368834 (main control)
REFRIGERATOR MAYTAG MFF2258FEZ01 "Complain frost build up in freezer, checked doors, door gasket and defrost system, all working normal..."
DISHWASHER WHIRLPOOL WDF520PADM7 "stops after filling. not starting/no operatio, replaced the sump and motor, ran diagnostics, all working normal.."
WASHER WHIRLPOOL WTW5000DW1 Main control board is dead and power is present. whirlpool will s code the part. estimate; ordrng 1 W11116590 (control)
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Not making ice, found frozen ice maker fill tube due to low water pressure, water line was kinked, defrosted ice maker fill tube and cycled tested the ice maker.; used 1 12002646 (LIGHT SWITCH KIT) from stock"
REFRIGERATOR KITCHENAID KRFF707ESS01 called tech line again after speaking with cust and finding out that multi issues with power . tech found l1 wire not making contact in cabnet and is not repairable7725506422
REFRIGERATOR KITCHENAID KRFF707ESS01 "Returning Monday , found bad wire harness tech verify with tech line ;"
REFRIGERATOR KITCHENAID KRFF707ESS01 "found no power to unit, called tech line recommend tech ord wire harnessw107465987725506422; ordrng 1 W10830278 (cntrl-elec) and 1 W10746598 (harns-wire) and 1 W11089931 (panel-ui)"
WASHER WHIRLPOOL WTW8240YW0 Checked the washer found noise during spin with load. Cust is getting LF error code also called AIG for approval and double labor. Authorization for repair was declined.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "No ice or water, found no watewr to dispenser, water line kincked or vallve was off, dispenser is working now, ice maker was off, adviced...."
RANGE WHIRLPOOL WFG320M0BW2 Replaced trhe spark module and tested operation
RANGE WHIRLPOOL WFG320M0BW2 Spark module failed.; schdld next appmnt for 7/24 WED !
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Not defrosting in the refrigerator compartment, need ff fan motor and main control board, customer declined the estimate for now."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Not cooling, not defrosting, replaced the main control board and fefrost bi-metal, removed frost and tested..."
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Not cooling in the refrigerator compartment, found ff not defrosting, replaced the main control board and ff fan motor, had to defrost coilos.; used 1 WPW10277799 (HARNESS, WIRE) from stock"
REFRIGERATOR KITCHENAID KRFC300ESS01 Ice maker not working. Replaced the ice maker and cycle tested.; used 1 W10884390 (ICEMAKER) from stock
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Not cooling, not defrosting, replaced the main control board and defrost thermistor.."
DISHWASHER KITCHENAID KDFE104DSS2 Filter screen melted ordering parts. Filters are not a cosmetic part but functional.; ordrng 1 WPW10463906 (filter) and 1 W10872845 (filter)
REFRIGERATOR WHIRLPOOL WRS325SDHW01 replaced door handle and screw
MICROWAVE OTR WHIRLPOOL WMH31017HS2 ordered new main control and both door switchs; ordrng 1 W11175576 (panl-cntrl) and 1 W10892389 (cntrl-elec) and 1 W11252186 (interlock) and 1 W11252187 (interlock) and 1 W10138793 (fuse) and 1 2man
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Replaced the bimetal from the harness and evaporator cover grille ordered by tech CC.
REFRIGERATOR WHIRLPOOL KSC24C8EYY01 "Not freezing at all, compressor is locked up, need compressor and ff evaporator coil, parts under factory warr but not the labor, estimate declined for now."
REFRIGERATOR MAYTAG MFF2258FEZ01 "Frost in freezer, mosture in the refrigerator section, replaced ff door gasket, adjusted freezer door gasket, sealed air gaps, removed all frost.."
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 REPAIRED LIGHT SOCKET AND INSTRUCTED CUSTOMER...
REFRIGERATOR WHIRLPOOL WRS325SDHW01 repaired freezer door handle
REFRIGERATOR KITCHENAID KRFC302ESS00 replaced thimstor harness and main control board
WASHER WHIRLPOOL WTW5000DW2 Customer complaint leaking: run diagnose test found out of balance load re run test all components tested ok to manufactory specifics.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Checked the refrigerator found a box right in front of the diuffuser. Compressor amperage normal 1.18 amps.
REFRIGERATOR KITCHENAID KRFC302ESS00 ordered new wire harness and control; ordrng 1 W11084235 (harness) and 1 WPW10120827 (control)
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Not dispensing, replaced spacers so left top door c;loses the light switch; used 2 WPW10221048 (SPACER) from stock"
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Not cooling, found air ducts all frosted up, remved ice, reinstalled defrost thermistor added plastic tights, adjusted door gasket, sealed gaps around door perimeter with silicone...; used 1 W10841140 (ADHESIVE) from stock"
RANGE WHIRLPOOL WFG320M0BS3 replaced light bulb