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for Gardena, CA
Patsy - Gardena, CA
Patient waiting for authorization to do work
Oneyda - Gardena, CA
tech came and replaced part fast. Tenant was on site. I didn't see the tech.
Karrie - Gardena, CA
Fast and efficient service.
Oneyda - Gardena, CA
Francis - Gardena, CA
Your service techision did a wonderful job the light is our and he show my wife how to resolve the problem the next time I change the filter I could not figure it out and i consider myseft preity smart LOL I was not at home but please give him my thanks Best Regards Francis B. Earley
Peter - Gardena, CA
Professional and Courteous Service
Andrea - Gardena, CA
Overall, I had a very good service experience with Paradise Appliance. Our fridge essentially went out due to a Freon leak that we did not know about and we were directed to Paradise through our Extended Warranty program with KitchenAid. The phone call and appointment service set-up was very professional and easy. I was disappointed that we could not get a technician to come out for two days, however--a long time to go without a fridge and scramble to keep the food we had! I would like to see this company hire additional technicians to meet the needs of customers who are in more of an urgent situation or come up with novel solutions (such as providing a temporary small fridge) to bridge the gap between the service calls. Our service technician Enrique was on time and called ahead as expected. He worked diligently and was very communicative and courteous. Unfortunately, we were told we had to wait an additional 4 business days (plus the weekend) for the parts to come in! Again, my biggest disappointment would be with these delays to service/repair. It would be nice if there was a way that essential refrigerator parts were more readily available so customers did not lose additional money on food loss, or buying/borrowing coolers and ice (like we did), to try to salvage what we could and have food on hand for those 4+ days. Also, I was not happy that we could not at least have an appointment time scheduled around our availability. Maybe this is how it is for all appliance repair companies, but we could not even request to have a morning window or an afternoon window; we were told we had to keep the whole work day open from 8 AM until 4 PM and would not find out the 2-3 hour service window until the evening before. This is hard on anyone but especially for those working outside the home with children. Still, I would recommend Paradise Appliance and use them again.
Professional Service all around
Rick - Gardena, CA
My repair tech was very informative to what the problem was, assured me he can handle it and get fixed. Timeline was good, repair tech cleaned up after himself.
More job and communication training
Mary - Gardena, CA
I am under a service contract. It took lo long for a repair person to come to my home for each (3) visit. The problem was not known by repair person which cause additional visits. The first person told me what he thought I wanted to hear and the last person who actual did the repair spoke to me as if I would not understand and it would take too long and he needed to be at another job. I was given a 3 hour window to wait on repair person.
Barbara - Gardena, CA
Over-priced service visit; inaccurate repair diagnosis that would have cost more than a new appliance. Had dryer repaired for less than the Paradise service charge.
Kim - Gardena, CA
My washing machine was fixed and the repairman took his time and was respectful.
Mark - Gardena, CA
He was great!
Leticia - Gardena, CA
Great Service! Chris was awesome and very knowledgeable!!
Thanks for working with my time schedule,
Rosalind - Gardena, CA
Phyllis - Gardena, CA
Very Good Service
Robert - Gardena, CA
The service provided by Paradise Appliance was very good.
Betty - Gardena, CA
Sante - Gardena, CA
Three service person was very efficent and fast. Very pleased.
Gary - Gardena, CA
Very easy to set up appointment. Repairman was efficient and did an excellent job.
Karen - Gardena, CA
Kay - Gardena, CA
Fast and efficient
Prompt, excellent service!!
Tito - Gardena, CA
Great service by your technician!
Angel - Gardena, CA
Fast and good
Great service and on time
Bob - Gardena, CA
No problem which I like.
Good Service/Technicn however found nothing
Mary - Gardena, CA
Problem not found.
Bruce - Gardena, CA
Efficient. knowledgeable, helpful, and friendly service.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Found debris caught in the pump. Removed the debris and checked operation.
REFRIGERATOR MAYTAG MFX2570AEM3 tech found cracked water tube; ordrng 1 W11415785 (water tube) and 1 WP503695 (sealer) and 1 WPW10349187 (valve)
WASHER MAYTAG MVWB880BW0 Ckd the washer found no leaks at this time.
DRYER WHIRLPOOL WGD92HEFW1 "Error code f4 e3 restricted airflow. Very poor airflow at the outdoor vent, Customer will need to correct venting issue."
REFRIGERATOR WHIRLPOOL WRT549SZDM00 Found leak at condenser to heat loop joint. Repired the leak and evacuated and recharged the system.
REFRIGERATOR FD KITCHENAID KRFF305ESS00 Ice maker arm knocked out of module slot and ice maker is in the off position. Reinstalled the arm and turned the ice maker on.
DRYER WHIRLPOOL WGD6620HC0 found bad control ordring part for customer; ordrng 1 W11368834 (control)
DISHWASHER WHIRLPOOL MDB7601AWB Replaced the cracked inner door panel the vent seal and tine pivots. Tested the dishwasher for door leaks.
WASHER MAYTAG MVWC565FW1 Hot and cold water hoses were reversed by delivery. Corrected the water hoses and calibrated the washer.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Replaced the pantry left door and user interface. replaced the main control and ice maker water valve. Evaporator solid ice customer will need to defrost refrigerator 48 hrs.
DRYER WHIRLPOOL WGD6400SW0 Squealing idler pulley. replaced the idler pulley and tested operation.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Outlet store purchase. No interior lights or dispenser operation. Found corroded pantry baord and harness disconnected and light operation and ice dispenser operation restored but water dispenser and ice maker will not operate. Called the tech line was told to order board. allow 4 counts; ordrng 1 WPW10675033 (cntrl-elec) and 1 W11129435 (valve) and 1 W10865826 (valve) and 1 WPW10341329 (water valve assy) and 1 W10815674 (dor-fip ss) and 1 WPW10677119 (cntrl-elec) and 1 W11036562 (ui) and 1 W11170612 (harness pantry)
WASHER WHIRLPOOL WFW560CHW0 Error code f0 e5 off balance load. Tested the washer in diagnostics all function are normal.
WASHER MAYTAG MHW7100DC0 Error code f9 e1. Found debris in pump filter. Removed the debris and tested the washer.
WASHER MAYTAG MVWC565FW1 cleaned debris from pump and recalibrated.. cycle tested through automatic test cycle. unit is performing correctly-tied in drain hose with tie strap.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer is hearing refrigerant bullbes popping in the evapoartor coil. This is normal for this model.
OVEN WHIRLPOOL WFG505M0BS3 Checked the oven and found the control locked. Unlocked the control and tested operation.
RANGE MAYTAG MGR6775BDS Replaced the upper oven ignitor and cleared the surface burner orifices. Customer will need to clean the simmer burner.; used 1 12400035 (IGNITER KIT) from stock
DRYER MAYTAG MGD7100DC0 Replaced the dryer inner door assembly and tested operation.
MICROWAVE AMANA AMC4322GS0 sr#7726108500 called the techline microwave is non serviceable. Customer must call customer relations. Owner not present to pay for service call. Called trade partners for authorization for visit and was declined due to customer setting up service online.
DRYER MAYTAG MGD7100DC0 Door hinge is broken ordering inner door; ordrng 1 W11229601 (inner door)
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 ice build up on cubed ice flap. correct position of dispenser gasket and checked dispenser door for correct seal.dispenser working ok now.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Not cooling in the ref section, unit is not defrosting, ordering defrost thermistor and main control board.; ordrng 1 W10843055 (control board) and 1 W11033168 (fan motor)"
WASHER MAYTAG MVWC300XW0 Replaced the main control board and actuator. Started a wash cycle and unit filled and agitated normally.
WASHER MAYTAG MVWC300XW0 Machine will fill and pause slowly but will not agitates and begins to pump out the water with wash light lit solid.; ordrng 1 W10438123 (cntrl-elec) and 1 WPW10006355 (actuator)
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Not cooling, found unit not defrosting, ordering defrost control and thermistor, part not local wants asap; ordrng 1 W11362145 (control adc) and 1 WPW10384183 (thermistor)"
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Not cooling, dead unit, found opened thermostat, replaced the cold control and tested, working fine now, problems with coverage, I spoke with NEW LEAF, game me order # so 10287543 and autho #NLAC10094480 ; (created new UIS, deleted prior attachment to UisID 37447), used 1 WPW10583800 (THERMOSTAT) from stock"
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Will not stop making ice, bail arm came off, reinstalled bail arm, and tested, working fine.."
WASHER WHIRLPOOL WFW8540FW1 Error code f9 e1 long drain. Found debris caught in the pump. removed the debris and tested the washer.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Not cooling in the ref section, removed frost from around fan motor, andt tyested, door and gaskets ok, adviced."
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Water leaking, frozen ice maker and ice box, replaced ice maker fill tube, water recervoir and water valve, tested, working fine, no leaks."
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Water leaking, frozen ice maker and ice box, ordering water line and recevoir, adviced to unplug unit.; ordrng 1 67006317 (tube-water) and 1 W11346622 (WATER TANK) and 1 W11043013 (valve)"
REFRIGERATOR WHIRLPOOL WRT134TFDW00 "Frost build up due to doors not closing correctly, adjusted door and gaskets, sealed air gaps cwith silicone, leveled unit, doors closing normal now.; used 1 W10841140 (ADHESIVE) from stock"
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Frost build up in freezer causing the fan motor to make noise and not cooling properly, defrosted the ice or frost and checked doors and gasket, all ok..."
REFRIGERATOR WHIRLPOOL ED2KHAXVQ01 "Customer reporter ice cubes melting, checked ice maker and dispenser, cleaned reinstalled wires at bottom of freezer door, doors gaskets ok."
OVEN WHIRLPOOL WOD93EC0AS01 "Completed training , found open fuse and bottom thermostat when customers using self cleaning ."
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "No ice or water and making noise, found low water pressure causing fill tube to freeze and dripping water on top of evaporator fan motor buinding ice on fan blade making the noise, repaired fill tube, removed all frost, need a plumber."
MICROWAVE OTR WHIRLPOOL WMH78019HZ1 Connection at magnetron poor. Secured the connection and tested operation.
RANGE WHIRLPOOL WFG320M0BB2 Replaced the spark module and tested operation.
WASHER MAYTAG MVWX655DW1 Drive motor failing also found gearcase leking oil. we will scode the washplate and gearcase motor has 10 year warranty. to repair.declined at this time.