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for Garden Grove, CA
Gail - Garden Grove, CA
Nice person; good service.
Bill - Garden Grove, CA
Not very happy
Gilberto - Garden Grove, CA
My washer has the same problem. Technician reprogram the washer, it worked for 1 wash, I contact the Home Depot, they instructed me to reset it, it worked for a couple of washes and the problem persists.
Oriale was very understanding of my concerns. Great customer service.
Mary - Garden Grove, CA
Joel - Garden Grove, CA
Ramon was awesome. He clued me in to what was going wrong. Everything is good now
Thomas - Garden Grove, CA
From the first telephone call to the completed fix of our refrigerator, customer service was terrific. Sarkis was a pleasure to have working on the repair. Thank you Sarkis!
Karyn - Garden Grove, CA
Great guy, very knowledgeable in refrigeration.
Very knowledgeable and polite.
Christine - Garden Grove, CA
He was aware of the problem with that type of dryer.
Ramon was excellent
Louis - Garden Grove, CA
Ramon was very prompt and professional. He explained the problem with the product thoroughly. The problem is with the actual product as manufactured, so unfortunately, Ramon could not fix the problem originating the service call.
Maria - Garden Grove, CA
Bad and unplacient experience with the worker/tech. That was send 2 the house don't know the company can have those kind of employees. And how Home depot can send there customers with this company.
Diana - Garden Grove, CA
Della - Garden Grove, CA
Technician was very knowledgeable and helpful and he got here early, he was very kind. Thank you Paradise for your service!
Bob - Garden Grove, CA
Co - Garden Grove, CA
Gilberto - Garden Grove, CA
This technician knew what he was doing. Fixed my washer.
Carol - Garden Grove, CA
A very good worker and very knowledgeable.
I’ve maker replaced parts
Linda - Garden Grove, CA
Good service and replacement was quick.
Marlem - Garden Grove, CA
Cheery and good service.
Teresa - Garden Grove, CA
Victor made me confident in serving my refrigerator
Whirlpool Corporation...defective KitchenAid refrigerator, Service Visit #2
Piper - Garden Grove, CA
Victor called in the early morning 2/25, on the CORRECT telephone number, to confirm the time of service visit #2; Victor arrived promptly at 3:30; Victor affirmed the three new sounds made by the malfunctioning refrigerator. Victor did not send me a copy of the service visit, nor did the Paradise Service Company report the service visit #2 to Pacific Sales and the Whirlpool Corporation
Debbie - Garden Grove, CA
Gilberto - Garden Grove, CA
It took more than a month to get my washer repaired. Finally after waiting for approvals and parts, the washer got “repaired” but found out the washer worked sometimes only on Normal cycle. There is a noise on the motor, delivers and dumps lots of water without washing, and the top control panel plate is loose. Did not expect that from professionals.
Lourdes - Garden Grove, CA
Excellent repair experience.reliable and punctual.
Kristen - Garden Grove, CA
My repair took two trips. The washer was fixed and Mr. Preston even swept la huge pile of leaves out from under my outdoor washing machine.
Kathleen - Garden Grove, CA
Chris did an amazing job with the utmost professionalism!
Lawrell - Garden Grove, CA
really good service clean no mess i rate him a A+
Very nice and professional.
Sara - Garden Grove, CA
The repair man was clean, professional and personable. He explained to me what he was doing and when he had a problem he was honest and let me know what he was going to do. In the end it was fixed.
Great service ,
John - Garden Grove, CA
Very knowledgeable, professional, knows his business, heard the noise knew exactly where to go. Could not have had a better experience!
WASHER WHIRLPOOL MVWC565FW1 "found door switch error code & stuck key error, replaced main cntrl & door switch assy, faulty board & switch , recalibrated working ok. not same issue from prev visit.; used 1 W11307244 (LATCH), and 1 W11162438 (CNTRL-ELEC) from stock"
WASHER WHIRLPOOL WTW5000DW2 cx concerner not getting enough water tested and recalibrated working good
DRYER WHIRLPOOL WGD8500DW4 needs new motor and blower wheel; ordrng 1 W10849499 (belt) and 1 W11105178 (motor-drve) and 1 WP697772 (blower wheel)
DISHWASHER KITCHENAID KDPE234GPS0 cx got valve fixed on plumming and when i came bake a rat or mouse has chewed through drain house and wires....THIS IS A DIFFERANT PROBLEM
LAUNDRY CENTER MAYTAG MVWB850YWO cx needs bearings replaced; ordrng 1 W10435302 (bearing kit) and 1 WPW10357576 (wash plate) and 1 bearingtool
RANGE KITCHENAID KFED500ESS02 customer has a bropken knob for the infinte switch but thats considered a cosmetic and also customer has scratches and chips on the cooktop glass surface and wants it replaced theres no signs of thermal cracks on it i told her unfortunatly thats cosemtic and she would be reposnible for pay for it its not covered she is very upset and wants to have a new unit i explained she can cobtact kitchaid customer crae for further options
LAUNDRY CENTER MAYTAG MVWB765FW2 cx had cold water and hot water mixed up put in right place and recalibrated tested working good
FREEZER MAYTAG MFX2570AEM4 cx possible leaving door open causing condesation advised cx to make sur edoor is always closed
DISHWASHER WHIRLPOOL WDT970SAHZ0 cx was not draining took hose apart and found debri inside of hose ran it was ubstructing water flow to drain removed tested working good
DISHWASHER KITCHENAID KDPE234GPS0 replaced water valve cx does not have enough water pressure to start dish washer advised cx to get a plumber
OVEN WHIRLPOOL WFG525S0HS1 cx calibartion was off adjuster to 20 and tested working good cx happy
DISHWASHER WHIRLPOOL WDT970SAHZ0 cx door was loose caused by door link spring falling off took door off and put spring back on; used 1 8194001 (LINK) from stock
DRYER WHIRLPOOL WED5000DW2 cx vent is clogged cx needs to clean vent...ran diagnoisiss no problem at this time
WASHER WHIRLPOOL WTW5000DW2 cx button start button was stuck took panel off and removed main control button was very lose reinstalled main control and tested start button several times working good
REFRIGERATOR WHIRLPOOL KSRA25CNSS00 sr 7724807868 still not working; saved tckt
WASHER MAYTAG MVWB765FW2 cx needs main and fascia; ordrng 1 W11195970 (main controlk) and 1 W11135393 (facsia) and 1 W11165546 (water valve)
WASHER MAYTAG MVWB725BW0 cx has normal noise coming from washer normal ...put in spin test mode and teste cycle
WASHER WHIRLPOOL WTW5000DW2 cx was putting to much clothes in washer main control needed to be recalibrated ..tested working good
REFRIGERATOR WHIRLPOOL KSRA25CNSS00 cx needs cntrl electric and ice maker; ordrng 1 2198597 (icemaker assy) and 1 W10757851 (ice cnrl board)
OVEN KITCHENAID KFED500ESS02 cx has broken knob direct ship knobs also cx wants glass cooktop changed but there is no damage other then normal wear and tear...; ordrng 4 dsW11230929 (knob)s
RANGE AMANA AGR5330BAS cx gas valve was off turned it on at gas valve tested working good
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 ff right door switch don't turn on the lights all the time-replaced test good.
DISHWASHER KITCHENAID KDFE104HPS0 i put it to go thru the cycle rince aid not dripping everything working propertly.
REFRIGERATOR WHIRLPOOL WRS576FIDM per female sometimes the egg gets frozen i explained not to put anything at the corner under the diffucer all the way to the botton or will get frozen.
WASHER MAYTAG MVWB835DW3 "complaing washer leaving dark spotting on clothing not cleaning clothes look worse coming out , found bad gear case , just ordering part , i call whirpool and they gave me additional authorization MK1P300XPL2.; ordrng 1 W10811956 (gear case) and 1 W10902814 (washplate) and 1 W10752187 (screw)"
WASHER WHIRLPOOL MVWC565FW1 "replaced broken lid lock switch, also found no hot water hooked up to unit advised cust to install hot water line to washer, ran test in diagnostics working ok.; used 1 W11307244 (LID LOCK SWITCH) from stock"
WASHER MAYTAG MVWB835DW0 pressure hose had kink in it recalibratectested working good
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "ice maker making ice i explained to female about the low water pressure the refrig is getting, temp. was -4 & 37 cooling fine."
REFRIGERATOR WHIRLPOOL WRS311SDHM01 ice maker arm was off the ice maker it put it in place ice maker went thru cycle it got water.
RANGE WHIRLPOOL WEGA25H0HN installed fan blowr ckd working ok
RANGE WHIRLPOOL WEGA25H0HN helping SM training
REFRIGERATOR KITCHENAID KRSC503EBS01 "per female she needs the return autorization, please see ref#7723973193 order124514 & 127695, she's not happy with the noises that make every time compressor comes on and 3 way valve change, the frost on ice . please see all the notes from previos service orders."
WASHER WHIRLPOOL WTW4950HW1 pump running when plugge din. recalibrated and tested for corredt operation. advised on cycle selections and detergent use.
RANGE WHIRLPOOL WEGA25H0HN need fan blw & board; ordrng 1 W11107275 (fan-blwr) and 1 WPW10181986 (sensor)
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 ff right door switch don't turn on the lights all the time.-ordered; ordrng 1 W10847849 (ff switch)
WASHER WHIRLPOOL MVWC565FW1 removed clothes pin from underneath washer causing noise issue ran thu test & diagnostics working ok.
DRYER AMANA NGD4655EW2 "found blocked air vent causing long dry times, advised cust to have someone clear air vent, ran test unit working & heating ok."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 cx just instsalled reverse osmosis sstem cx has low water pressure and needs to change filter
DRYER WHIRLPOOL MGDB835DW4 cx pushing down on start button to hard ...explained to cx that you have to t0uch and not push
REFRIGERATOR MAYTAG MSC21C6MFZ00 "showed is delivering ice fine., i frsch food door bin crack-installed the broken door bin."