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for Cerritos, CA
Ted - Cerritos, CA
Nothing done on the fridge during the service visit except to explain why the particular refrigerator model acts as it has always been.
Excellent Customer Service
Nancy - Cerritos, CA
Knowledgeable and professional service
Victor - Cerritos, CA
I was so happy with the service, professional and with lots of courtesy, awesome work, prettty happy with the service.
Oriole , P. Review
Manuel - Cerritos, CA
Kristen - Cerritos, CA
Preston was wonderful! Fixed the problem immediately. Was very informative and went over all the setting and cycles for both the washer and dryer. I wish he had been here when the installed them. Thank you!!!!
Edward - Cerritos, CA
Prescott did a very good job.
Akem - Cerritos, CA
Our repairman was great! The problem was solved and we were given directions on what to do if the problem occurs acain
Edward - Cerritos, CA
Service technician ordered a part needed to repair my oven. Within a week The part was delivered to my home. I emailed Paradise stating that I received a part , giving name and part number Off the invoice and requested and received a service appointment. No one showed up on day and time scheduled. I emailed Paradise asking what happened and received a reply saying they called me and let a message they canceled the appointment because they are waiting for a part. I told them no one called and left a message. Two months later I emailed Paradise again asking what is going on? No reply. Called Whirlpool asking they send another appliance service company to repair my 4 month old oven. Whirlpool contacted Paradise and I was told Paradise is expecting the part to be delivered that day. Didn’t hear from paradise for 4 days. Finally they emailed with an appointment time. The service technician, who was great, arrived with the Replacement part that I Received two months ago. He said they mailed this to you! Yes, two months ago. Your company knows it was delivered to me.
Great Service. Larry Grimes knows exactly where to look first for solving the refrigerator problem.
Judy - Cerritos, CA
Larry Grimes is a neat & clean person. He wore his “bunny protective” gears before entering our house. He kept our house clean. He is very professional & knowledgeable technician. He wasted no time in attacking the refrigerator problem by disassembled the “Control/Cable harness” unit from the refrigerator. He further dissected the cable harness, which was assembled in Mexico, and saw a loose wire contact in the “Multi-pins Unit”. He reconnected the loose wire. Then performed all functional tests of the refrigerator. Making sure everything is working in perfect condition. Mission accomplished. We thanked Larry Grimes for all his patience & diligent work in solving the problem. A job well done!
Great service from O. Preston
Allyson - Cerritos, CA
O. Preston is a great tech. He informed us at each step of the process making us feel confident with the service. I hope all your techs take that much ownership of their jobs too.
Malathy - Cerritos, CA
Richard - Cerritos, CA
Arthur - Cerritos, CA
Albert - Cerritos, CA
Oriale Preston was a true professional when he came to look at our non-working microwave. He analyzed the problem quickly, gave us a honest opinion, we thanked him and because the cost of repair to replace our 12-year microwave, we decided not to go ahead.
Nice guy great service
Kenny - Cerritos, CA
Jimmy - Cerritos, CA
The repair service went quick and simple
Irma - Cerritos, CA
knew what he was doing found the main problem and tried to resolve it
Seung - Cerritos, CA
Just visit/ no service was provided
Manjeet - Cerritos, CA
Victor was pleasant to talk to him
Amit - Cerritos, CA
Sravut - Cerritos, CA
Abigail - Cerritos, CA
Performed as he said he would and did a great job.
Bobby - Cerritos, CA
After sever episodes of ice maker failure, Victor seemed to resolve the issue. As of now it is working as it should.
Ray - Cerritos, CA
Ramon Heredia is an excellent technician. His courteousness and servicing ability is a credit to Paradise Appliance Service and Whirlpool is to be commended for using him to represent their products and service.
William - Cerritos, CA
This was a warranty issue. Slow leak from water filter area. Rose did 2 visits to confirm what needed to be done. 2nd visit she replaced a part so quickly and professionally I was amazed.
Home Refrigerator/ice maker
Bobby - Cerritos, CA
Larry was very professional, methodical in his approach to diagnosing the problem with my refrigerator ice maker. Once the issue was found it was promptly repaired and the is expected maker has been performing as expected. Great job Larry, thanks for your service.
Sue - Cerritos, CA
Craig - Cerritos, CA
DISHWASHER WHIRLPOOL n/a "found bad sump motor needs part replaced , not signed due to COVID-19 protocol. Q1: No, Q2: No; ordrng 1 W11087376 (pump&motor)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "ice was together, removed ice container, and dump ice , ice maker drop ice and dispencer works, q1 no q2 no, i didn't get signature cause covid-19"
OVEN WHIRLPOOL WOS51EC0AS04 "ran test in bake at 350 deg unable to verify complaint of fire & flames ran test working ok. no issues found. not signed due to COVID-19 protocol. Q1: No, Q2: No auth#wtvlgtvwpl1"
DISHWASHER MAYTAG MDB4949SHZ0 q1no-q2no--no sign covid-19---ran test cycles and checked ui for correct operation.--went to unplug to reset board--advised on loose outlet. unit working ok at this time.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "cust did not understand how ice maker works, explained that arm on ice maker is to check to see if bucket is full to stop making ice, unit cooling & working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "replaced bad evap fan not turning & bad freezer light, unit working ok. advised cust to allow 24 hrs to reach normal temp. not signed due to COVID-19 protocol. Q1: No, Q2: No"
REFRIGERATOR KITCHENAID KRMF706ESS01 "found air gap in bottom freezer causing frost build up, reformed gasket with heat to make good seal, unit cooling & working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
FREEZER KITCHENAID KRMF706EBS/01 "replaced freezer gasket, q1 no q2 no, i didn't get signature caue covid-19"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "found freezer fan not turning causing no air circulation & warm temps, needs parts replaced. not signed due to COVID-19 protocol. Q1: No, Q2: No; ordrng 1 W11224591 (motor-evap) and 1 W11161172 (cntrl-elec) and 3 W10695459 (module)s"
RANGE WHIRLPOOL AER6303MFS2 q1no-q2no--no sign covid-19---replaced defectice glass and checked for correct operation.
DRYER WHIRLPOOL WGD4815EW2 "reinstalled uneven door latch & strike added grease to latch, tested working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
WASHER WHIRLPOOL WTW4816FW2 "found load noise in gearcase & water leaking from seal, needs part replaced. not signed due to COVID-19 protocol. Q1: No, Q2: No get DL on return visit; ordrng 1 W11454741 (gearcase)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "replaced outter door panel with rust staines, unit working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
OVEN - GAS WHIRLPOOL WFG550S0HZ1 "found spark ignitor misaligned not lighting flame, reinstalled ignitor, ran test now working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
WASHER WHIRLPOOL WTW4800XQ2 "found weak suspension rods needs part replaced, not signed due to COVID-19 protocol. Q1: No, Q2: No ; ordrng 1 W10780048 (suspension)"
DRYER MAYTAG MEDX655DW1 "found start button fell off inside panel unable to start, reinstalled button tested working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "door seal not closing properly, added heat & vasleline to door gasket to make better seal also adjusted levelling feet so door will close, tested working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "removed stuck ice bucket, checked ice maker for leaks in fill & havrvest leaks, reinstalled bucket working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
REFRIGERATOR WHIRLPOOL WRS588FIHV00 q1no-q2no--no sign covid-19---replaced main control and freezer light switch tested for correct dispenser operation.; used 1 W11396033 (SWITCH) from stock
REFRIGERATOR KITCHENAID KRFC604FSS00 "f.f. evap. not defrosting, replaced f.f. evap. cover and main board per service flash, q1 no q2 no, aproval#KSHOI00XPL1, i didn't get signture cause covid-19"
WASHER MAYTAG MVWB835DW0 "found severe water leak from tub seal on to drive system parts & rusted out, needs all parts with gearcase replaced. cust declined est. not signed due to COVID-19 protocol. Q1: No, Q2: No"
REFRIGERATOR KITCHENAID KSSC48QVS02 ice maker peeling and leaking-replaced it got water; used 1 WPW10277448 (ice maker) from stock
RANGE WHIRLPOOL WEG750H0HZ0 q1no-q2n0-no sign covid-19----replaced console assembly andested for correct operation
DISHWASHER WHIRLPOOL WDF520PADW7 "dhiswasher working normal, she just needed some instruction and filled rince aid dept., q1 no q2 no, i didn't get signature cause covid-19"
REFRIGERATOR WHIRLPOOL KRMF706ESS01 q1no-q2no--no sign covid-19--tested for error codes. unit filling and making ice ok
RANGE WHIRLPOOL AER6303MFS2 q1no-q2no--no sign covid-19---defective top. needs replacement; ordrng 1 W10906141 (glass top)
REFRIGERATOR WHIRLPOOL WRS588FIHV00 q1no-q2no--no sign covid-19---ice dispenser motor not working--no power to motor--needs main control.; ordrng 1 W11089236 (control)
WASHER WHIRLPOOL MVWX655DW1 "found cust using too much detergent causing long cycles & offbalanced spinout . showed cust how much detergent & loading practices, recalibrated working ok. costco 2 yr warranty. not signed due to COVID-19 protocol. Q1: No, Q2: No"
OVEN JENN-AIR JJW3430DS01 "q1-no. q2-no. no sign of covid-19--- display turns off and on , replaced both control electric boards. reset and tested oven. wall oven is working properly"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "replaced broken ice maker, not making ice ran fill & harvest test working ok. advised cust to allow several hors to make ice. not signed due to COVID-19 protocol. Q1: No, Q2: No"
WASHER MAYTAG MVWX655DW1 "q1-no, q2-no, no ssign of covid-19-- no operation in test mode, replaced control board. tested okay"
REFRIGERATOR KITCHENAID KRFC300ESS03 "q1-no, q2-no, no sign of covid-19--- cover was broken, replaced part. unit is okay"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "found rusting spots near top of panel, needs outer panel replaced, not signed due to COVID-19 protocol. Q1: No, Q2: No ; ordrng 1 W11174872 (panel)"
REFRIGERATOR KITCHENAID KRSC700HPS00 "replaced bad auger motor for ice dispenser use spare new part, checked temp for freezer & ff section both are normal unit cooling & working ok.not signed due to COVID-19 protocol. Q1: No, Q2: No"
DISHWASHER KITCHENAID KDTE204GPS0 "found water leak coming from sump connection to spray tower not all the way pushed in causing water to spay towards fron door & replaced broken dispenser with gasket coming off, ran test no leak working ok. sr#7728720737 not signed due to COVID-19 protocol. Q1: No, Q2: No ; used 1 W10861000 (DISPENSER) from stock"
COOKTOP WHIRLPOOL KCES550HBL00 "wrong part was ordered needs cooktop glass with stainless trim, reordered part. need FC to assist. not signed due to COVID-19 protocol. Q1: No, Q2: No auth#ks709s7al2; ordrng 1 W11259505 (cooktop)"
REFRIGERATOR KITCHENAID KRSC503ESS01 q1no-q2no--no sign covid-19--replaced thermistor and rc fan assembly--unot strting to cool.
WASHER WHIRLPOOL GHW9400PW2 "replaced torn door gasket, ran test with water no leaks working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
REFRIGERATOR WHIRLPOOL WRR56X18FW02 q1no-q2no--no sign covid19---replaced thermistor and main control.; used 1 WPW10383615 (THERMISTOR) from stock
WASHER WHIRLPOOL GHW9400PW2 "found torn bellows gasket causing leak, needsx parts replaced, not signed due to COVID-19 protocol. Q1: No, Q2: No; ordrng 1 WP8182119 (bellow) and 1 W10902779 (clamp)"