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for West Hollywood, CA
Jonathan - West Hollywood, CA
Pablo V was great
Amcofilms@aol.com - West Hollywood, CA
I would like to say that I am so pleased with the expert work from Jamie G !!! He has been to my house several times now and each time he has been so careful and made absolutely sure that everything works. He does a great job!!! Really do you find that kind of service from a company you should be very proud and very happy to have him onboard Thank you so much Jamie!
Jaime is great, fridge from kitchenaid not so much
Jinan - West Hollywood, CA
Jaime is very nice, professional and accommodating. The fridge from kitchenaid however is a let down (not his fault).
Good service from Pablo
John - West Hollywood, CA
Pabro is great!
AKA WeHo - West Hollywood, CA
Issues with our whirlpool appliances have been ongoing for a while. However, Pablo has finally rectified all the issues we’ve been having. Not only he fixes our appliances but he also has an explanation of what could’ve caused it. He is very knowledgeable and we are delighted with his presence. We know he will get our appliances fixed when he comes in. He’s a professional and very respectful individual and only hope he is recognized by all the hard work he puts in his work. Thanks Pablo! We’ll see you next week!
Eric - West Hollywood, CA
Counter light bulb kept going out after replacing factory bulb. Wonderful service. Paradise more than earned my trust. Technician knew his stuff.
Lisa - West Hollywood, CA
Friendly service, technician worked fast. Took a few days to get parts, and scheduling visits wasn't always convenient.
problem was not fixed
Dyson - West Hollywood, CA
Disappointed and unhappy
Douglas - West Hollywood, CA
Bad experience never again
Teresa - West Hollywood, CA
excellent service, reasonable prices
Steven - West Hollywood, CA
I had excellent service. They fixed my KitchenAid Oven for a reasonable price. They showed up when they said they would. The service tech, Jaime, did a great job. He arrived with the parts, and was very neat and tidy. My experience went as well as possible, I would definitely recommend this company.
overall rating for our service call
Joseph - West Hollywood, CA
Jaime was a great tech but there were scheduling issues.
Armand - West Hollywood, CA
Jamie did a great job and explained why I was having the frost problem in the fridge. He' fixed it ad it works perfectly.
Naomi - West Hollywood, CA
Francisco explained everything that he was doing and was very knowledgeable.
Teresa - West Hollywood, CA
Service technician was prompt, courteous and took the time to address a few concerns I had. Seamless experience
Jaime is a gentleman
EL - West Hollywood, CA
The technician, Jaime, made every effort to be helpful. However, my service call was to clean between the oven glass on my Kitchenaid double ovens after a spill. Since that job was not new to Paradise, I should have been informed AHEAD OF TIME that the cost would be $165.00 per oven in addition to the service call of $109.65. Since the technician was able to tell me 20 minutes before arrival, the office could have done so 24 hours before when I called to confirm. Some people have to miss work or reschedule medical appointments so that information, if available, is important to share if the company truly cares about customer service.
Josh - West Hollywood, CA
Pablo Villalta was fast efficient and informative. Best of all he fixed the washer!
Professional service. Scheduling of appointment not so great though.
JJ - West Hollywood, CA
The first time I booked my appointment I got a confirmation but 2hrs before they canceled (service man called in sick). Second time they switched the appointment time on me (I was told I had an afternoon appt and then I got a confirmation that it was a morning appt) so I had to reschedule. I again request an afternoon appt but got a confirmation the night before that it was for the morning. I was able to make it happen, so I kept the appt. The service man (Jaime Garcia) called a half hour before he arrived like I was told her would. He was very professional, considerate and knowledgeable. As it turns out, my machine needed $700 in repairs (the washer was making loud jet like sound when spinning). I decided not to do the repairs as the machine was still working fine (although loud) and cleaning good and I just decided to use it until it dies and then buy a new one. Mr. Garcia informed me when he called that the service call itself was going to be $110 whether or not I did any work. I was fine with that as I needed to know one way or the other what I was going to do about the machine. I would use Paradise again as I was very impressed with Mr. Garcia. The only thing I was not happy about was the scheduling/appointment method that they use.
Eloise - West Hollywood, CA
Maria - West Hollywood, CA
B - West Hollywood, CA
Was very pleased with technician and service
Leonard - West Hollywood, CA
The company was excellent in providing shorter show window and technician called 30 minutes prior. Mr. Garcia has a very friendly attitude, was able to answer my concerns and provide solutions to the problem. He is a real asset to the company. The visit was covered under warranty by Whirlpool.
Eric - West Hollywood, CA
Truly excellent service and very reasonable!
Cory - West Hollywood, CA
Pablo was the repair technician from Paradise Appliances and we couldn't ask for better service.
James - West Hollywood, CA
REFRIGERATOR JENN-AIR JFC2290REP00 replace badgasket / seal testok request completed
RANGE KITCHENAID KFGG500ERSS installed the new burner head and cap
WASHER WHIRLPOOL C74831038 run test no problem foun instruc customer to have a plumer to clear and clear drain pipe
REFRIGERATOR JENN-AIR JFC2290REP00 door need a new gasket; ordrng 1 W10830046 (gas)
WASHER/DRYER COM MAYTAG LSG7804AAE found bad gear case seal and bearing customer is going to purchase a new washer
WASHER WHIRLPOOL WFW5090JW0 installed a new control board washer okauthoriz: WNQDX00AL2
WASHER WHIRLPOOL WFW5090JW0 helper completed
DISHWASHER WHIRLPOOL WDF520PADW5 found unit just filling up and nothing else ordered parts; ordrng 1 W11025865 (cntrl) and 1 W10837026 (sump)
DRYER WHIRLPOOL MED7500YW unit need a new THERMOSTAT; ordrng 1 W10870283 (THERMOSTAT) and 1 W10870284 (THERMOSTAT) and 1 WP8182477 (THERMOSTAT) and 1 WP8182470 (THERMOSTAT)
OVEN IKEA IGL730CS0 found bad defective fan replace new fan run test oven with the fan working ok
DRYER WHIRLPOOL MED7500YW found open thermostat; ordrng 1 WPW10625430 (thermostat) and 1 W10843940 (thermostat)
RANGE WHIRLPOOL GH7208XRS-1 checked the microwave error code f.9 on the dispay with error communication on the scren gave cx quote she will think about it and maybe buy a new one instead.
REFRIGERATOR WHIRLPOOL KSC24C8EYY02 replace tubing to dispenser and ice maker run test no leaks request completed
REFRIGERATOR WHIRLPOOL KSC24C8EYY02 found bad water valve tubing; ordrng 1 WPW10279885 (tube) and 1 WPW10279882 (tube)
M/W OVEN COMBO KITCHENAID KEMC308KSS04 installed the new springs and worked ok
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "found water-filters housing door popping open when water was open. then, i checked the water filter itself and it was an after market filter which caused the problemgave customer the part number for the original filter and sugested to have it replace asapwater source its shut close"
M/W OVEN COMBO KITCHENAID KEMC308KSS04 found microwve springs ordered parts; ordrng 1 WP4451009 (spring) and 1 WP4452395 (spring)
MICROWAVE WHIRLPOOL KMLS311HSS installed parts listed
REFRIGERATOR FD WHIRLPOOL WET4027HW0 "Complaing not power , found bad control electronic , replaced now its ok , aslo i recalibrated all component working ok tested fine ."
WASHER WHIRLPOOL WET4027HW0 "Complaint washer not running , found bad main control electroni , ordering part , part its availiable at fresno; ordrng 1 W11367652 (control electronic)"
WASHER WHIRLPOOL WTW7000DW1 replace control panel and pump run test ok request completed
REFRIGERATOR WHIRLPOOL KRFC704FSS01 installed the new ice bucket door as instructed by tech support
WASHER MAYTAG WTW7000DW1 found f0e5 f7e0 wtw7000dw1f9e1 f0e3 unit need a control pump and panel; ordrng 1 W11089548 (panel) and 1 W10876600 (pump) and 1 W10812423 (control)
DISHWASHER MAYTAG MDB4949SHZ0 found unit stopping on the middle of the cycle replace control board test ok request completed
REFRIGERATOR FD WHIRLPOOL IX7DDEXDSM01 assisted tech PV
REFRIGERATOR FD WHIRLPOOL IX7DDEXDSM01 need a helper please send gilberto cifuentes; schdld next appmnt for 10/10 THU !
REFRIGERATOR WHIRLPOOL KRFC704FSS01 found ice fused together in the bucket called tech support and adviced toreplace ice bucket door 7726053765PLS. MAKE THIS FIRST CALL IN THE MORNING; ordrng 1 W10887795 (door)
WASHER MAYTAG WTW7000DW1 replace latch and control board latch was use from truck stock test all cycle ok request completed; used 1 W10810403 (LATCH) from stock
REFRIGERATOR MAYTAG MRT118FFFH01 "RN # 7725998988 customer ask to replace unit manager from homedepot is telling customer that after 3 visit unit need tobe replace customer is going to go back to homedepot call tech support advise to make a bigger gap for the THERMISTOR, REFRIGERATOR can feel the temp and not freeze the refrigerator side"
REFRIGERATOR MAYTAG MRT118FFFH01 unable to contac tech support needto call before any repair; schdld next appmnt for 9/30 MON !
REFRIGERATOR KITCHENAID KRMF706ESS01 found freezer door stuck not able to open instruc customer to disconect and wait until ice melt he is going to call back in case the have a problem open and closing the door request completed
REFRIGERATOR WHIRLPOOL WRS519SZDM05 found fan hitting the foan reinstall in place run testoknomorenoise
DISHWASHER WHIRLPOOL WDF520PADW5 found devri in the drain pump had it removed
WASHER WHIRLPOOL WET4027HW0 need new harness; schdld next appmnt for 9/5 THU !
REFRIGERATOR KITCHENAID KBFN506EPA01 replace icemaker remove all ice defrost drain and ajust seal back in place run testok request completed
WASHER WHIRLPOOL WET4027HW0 assisted tech AM
WASHER MAYTAG MHWZ600TW01 customer decided to cancell repair washeris working ok request completed
DRYER MAYTAG MGDZ600TW2 customer decided not to go with the repair requestcompleted
DRYER-ELECTRIC WHIRLPOOL WHD5090GW0 replacefilter screws strike cover and belt run test working ok request completed
FREEZER KITCHENAID KSC24C8EYY02 replace module control and pads run test ok request completed