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for Tustin, CA
Dennis - Tustin, CA
Service man was totally professional, knowledgeable and polite! Highly recommend him.
Jim Fagan - Tustin, CA
The guys were professional, knowledgeable, friendly, clean
Jim - Tustin, CA
It was great service. (Include explaining, research good deal parts, and repair) I would love to recommend the man.
Sam did a great job, and fast too!
Terry - Tustin, CA
Charlie - Tustin, CA
Brent - Tustin, CA
Diane - Tustin, CA
Service for my dishwasher
Zahra - Tustin, CA
I liked it
"Tustin - Tustin, CA
Our technician Jonathan was friendly and provided clear and concise information regarding the repairs needed. Service was completed on time and our appliance is working well. I highly recommend Jonathan for any future service needs.
Diane - Tustin, CA
Finally after years of not working I now have water & ice
Brian - Tustin, CA
Jonathan was incredible. He is very knowledgeable and extremely helpful. Spent the time to discuss and educate while working on our fridge. Wish all repairmen were this good. Just a great experience. Have yet to see a fix but if necessary we would love to have Jonathan back out to fix.
Kathy - Tustin, CA
Linda - Tustin, CA
Richard - Tustin, CA
Sarkis is excellent! He immediately diagnosed the problem and even had the part on his truck so he could replace it on the spot.
Brad - Tustin, CA
Ali - jenn air
Ali - Tustin, CA
Sarkis provided Fantastic service. Very professional
Mohand - Tustin, CA
Nabil - Tustin, CA
Very knowledgeable person
Bill - Tustin, CA
Awesome Price and Excellent Service
Sylvia - Tustin, CA
Our fridge broke and we are in desperate need of getting a new one. We went in and was helped immediately by friendly and helpful crew members. A crew member helped with checking inventory, best price and delivery options, then came to our house to do complimentary measurement and we got our new fridge 2 days later. Would definitely recommend!
The service itself was outstanding. The service tech was efficient, knowledgeable and friend l, but explained everything to us in laymen terms. He
Beth - Tustin, CA
Customer service was terrible Technician was outstanding
Extremely late to both appointments.
Brenden - Tustin, CA
I was assigned a 3 hour time slot (12-3 PM, Friday) for my initial appointment. I waited patiently until 4:15 before I called to check on status. I was would not be able to make it out until 45 minutes later which is almost 2 hours past the time slot given. This was frustrating since I scheduled work around this appointment. When he finally arrived, he diagnosed the problem and notified us that the part would have to be ordered and that it wouldn't arrive until Tuesday. He was scheduled me for the first call for the 8-9 time slot. When Tuesday came, I again waited from 8 to 9 AM. By 9 AM, I called the service center to inquire whether the appointment was still happening. The call center told me that they would try to reach out to the tech. I waited until 9:30 AM for a call from the call center... there was no follow-up. When I called, the call center said that they were still having trouble reaching the technician. The technician did not get to my house until 10:30 AM... almost 1.5 hrs past the scheduled time slot!!! This was after my experience on the Friday afternoon. While my fridge was repaired, the customer service and follow-up was horrendous. I will NOT use Paradise Appliance ever again.
Home Depot and warranty company not aligned
Bob - Tustin, CA
Despite our whirlpool refrigerator being less than 2 years old, it can't make ice anymore. The repair technician came , replaced the ice maker and left without checking to see if it worked. Which it still doesn't. Home Depot sold me the warranty that if anything goes wrong with it I could get a new unit within the warranty period. The technician disagreed and now we wait another week for a new computer part for the fridge.
Subhash - Tustin, CA
Subhash - Tustin, CA
The technician was very pleasant and knowledgeable and did a great job very happy with his work
Subhash - Tustin, CA
The technician was very nice and knowledgeable and handled the job in a very professional way.
Tina - Tustin, CA
Elizabeth - Tustin, CA
Sarkis was kind, on time and fixed the leak quickly! He knew right where to look! Thank you Sarkis!!
FREEZER WHIRLPOOL WZF34X20DW01 unit needs new compressor and controls ordering parst q1q2 no no signature covid19 protocl; ordrng 1 W10750851 (comp) and 1 W10858281 (evap) and 1 W11293202 (board) and 1 WPW10384183 (thermister)
OVEN JENN-AIR JJW2430IL00 q1 q2 no no sing c 10 need board; ordrng 1 WPW10260060 (cntrl-elec)
REFRIGERATOR KITCHENAID KRFC302ESS02 q1 no q2 no no sing c19 need gasket; ordrng 1 W10830046 (gasket-fip)
WASHER MAYTAG MVWX655DW1 "mqbwqqbxl2 autho code when diagnosing the tub needed replacments we removed entire tub got autho to have inner tub removed we had placed order for parts but customer now has it not connected tehy will be calling in contract for replacment we had parts replaced last visit and still had more needed but unit is in seperate place now, finzalied repairs teh ywill contact home depot for furtehr report."
REFRIGERATOR KITCHENAID KRFF305ESS03 q1 no q2 no no sing c 19 different issue installed frezeer door switch ckd working ok; used 1 W11396033 (SWITCH) from stock
REFRIGERATOR WHIRLPOOL WRS571CIDM02 q1 no q2 no no sing c 19 need frezeer wier was broken wier dec est customer goining to call office to pay
REFRIGERATOR KITCHENAID KRFF507HWH00 q1 no q2 no no sing c 19 installed frezeer led module ckd working ok; used 1 W11205083 (MODULE) from stock
REFRIGERATOR WHIRLPOOL WRB329DMBM00 q1 no q2 no no sing c 19 customer sead unader vander came installed new ice maker i.m now working ok
DRYER WHIRLPOOL WGD6600VW1 q1 no q2 no no sing c 19 installed pulley and dryer pepair kit ckd ok
REFRIGERATOR WHIRLPOOL KRSC700HPS00 q1 no q2 no no sing c 19 installed panl /board and sanser ckd ok
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 q1 no q2 no no sing c19 adj air damper and adj temp ckd ok
REFRIGERATOR KITCHENAID KRFC704FPS00 double labor auto: kqoozqonl2
REFRIGERATOR KITCHENAID KSSP42QFS05 q1 no q2 no no sing c19 i was helper
REFRIGERATOR KITCHENAID KRFC604FSS01 replaced ice maker allow 24 hours if callback in future cust can call cust care to see if they can get policy adjustment since it was reoccuring issue
REFRIGERATOR WHIRLPOOL KRSC700HPS00 q1 no q2 no no sing orderd evp fan; ordrng 1 W11098695 (fan-scroll)
REFRIGERATOR WHIRLPOOL WRB329DMBM00 q1 no q2 no no sing c 19 ice maker fill tub was frozn clean and remuved ice ckd working ok
DISHWASHER WHIRLPOOL WDT730PAHZ0 q1 no q2 no no sing c 19 door falls down installed pad ckd ok
REFRIGERATOR WHIRLPOOL KBSD602ESS00 q1 no q2 no no sing c19 installed i.m cntrl-elec ckd ok
MICROWAVE WHIRLPOOL KCMS2055SSS1 q1 no q2 no no sing c19 installed brkt-latch ckd working ok
REFRIGERATOR MAYTAG MFX2571XEM2 q1 no q2 no no sing c19 installed desp valve ckd ok
COOKTOP WHIRLPOOL KXW9736YSS0 q1 no q2 no no sing c 19 installed 2 led light on hood customer has parts and light howsing has crack customer ok to repair with crezy glue
REFRIGERATOR WHIRLPOOL WRS321SDHW01 auth wqcub00xl2 q1 no q2 no no sing c19 installed compressor and evap ckd working ok
MICROWAVE KITCHENAID KMBS104ESS02 q1 no q2 no installed mag ckd working ok
FREEZER WHIRLPOOL WRF736SDAM11 q1 no q2 no no sing c19 on 05/21/20 installed evap fan ckd ok
DISHWASHER WHIRLPOOL KDTM604KPS0 the spring for door dispncer was not allowing door to stay closed opened dispncer and fixed door spring for door chute fixed spring and door opens and closes normally
COOKTOP WHIRLPOOL KCGS956ESS02 "dsi board is fine but the connection in the switch not making contact if u move it fast it will work but not slowly so opened switch and found wiring harness orange slightly missing connection to switch when turning knob, fixed issue no furtehr propenlms"
OVEN WHIRLPOOL KOCE500ESS09 unit needed the nameplate and we install no issues door opens and closes normal
FREEZER WHIRLPOOL WRS342FIAM02 q1 no q2 no no sing c19 def drain was plugged cleaned ckd ok
MICROWAVE KITCHENAID KMBS104ESS02 q1 no q2 no no sing c19 orderd mag and board s cco appr dennis; ordrng 1 W11409822 (mag) and 1 W10891908 (board)
REFRIGERATOR KITCHENAID KSSP42QFS q1 no q2 no no sing c19 dec est and refus to pay ; ordrng 1 4388319 (gap-hinge)
OVEN JENN-AIR JJW2430IL00 q1 no q2 no no sing c19 need door latch i call whilpool to get se # sestme was down; ordrng 1 W11346913 (CONSOLE) and 1 WPW10260060 (cntrl-elec) and 1 W11346199 (board) and 1 W10883049 (latch-door)
REFRIGERATOR WHIRLPOOL KBSD602ESS00 q1 no q2 no no sing c19 orderd i.m and board; ordrng 1 W11126009 (i.m) and 1 W10757851 (CNTRL-ELEC)
WASHER MAYTAG MVWX655DW1 "unit needs inner tub and mootr and gearcase called for autho - mqbwqqbxl2; ordrng 1 W11035751 (gearcase) and 1 W11026785 (motor) and 1 W10752719 (basket), used 1 W10721967 (CAM), and 1 W10913953 (actuator) from stock"
REFRIGERATOR KITCHENAID KSF26C4XYY03 q1 no q2 no no sing c19 installed defuser same pr 1 yr waranty
MICROWAVE WHIRLPOOL KCMS2055SSS1 "q1 no q2 co no sing c19 need latch; ordrng 1 WP8185271 (brkt-mount) and 1 WP8205451 (brkt-latch) and 1 W10170366 (button) and 1 WP4158178 (spring) and 3 4392027 (switch,micro)s"
DRYER WHIRLPOOL WGD6600VW1 q1 no q2 no no sing c19 dryer drum not turning adj pully ckd working ok
REFRIGERATOR KITCHENAID KSCS25FTWH00 q1 no q2 no no sing c19 cleaved cond coil ckd ok
RANGE WHIRLPOOL WFC150M0EW3 q1 no q2 no no sing c10 unit ckd working normal
WASHER WHIRLPOOL WFW6620HW0 q1 n0 s2 no no sing c19 i was helper WPOK1PONL2
DISHWASHER WHIRLPOOL WDF520PADM7 q1 no q2 no no sing c19 installed dispenser ckd ok