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Local Reviews
for Santa Monica, CA

Rated 4.7 out of 5 stars based on 43 customer reviews

Map of Santa Monica, CA

Excellent service




Ray is a very personable guy who worked very efficiently and finally got my whirlpool working again.


Map of Santa Monica, CA

Tammy





Map of Santa Monica, CA

Excellent customer service




Ray was an experienced and knowledgeable technician. He handled the issue quickly and even gave me his direct contact info to call if the problem was not fully resolved.


Map of Santa Monica, CA

Great service and friendly technician.




Technician called 30 minutes before arrival and arrived on schedule.


Map of Santa Monica, CA

Great service




Pablo was very friendly and helpful. He sets a high bar for service people to live up to.


Map of Santa Monica, CA

service




The most unorganized company. They have lost our service file and can not send us an estimate.


Map of Santa Monica, CA

Quick fix!





Map of Santa Monica, CA

Nancy




Great service


Map of Santa Monica, CA

great service




Edi was on time and preformed his job in a very professional way.


Map of Santa Monica, CA

xx





good service, came very soon, through




They came to troubleshoot and found the problem. I'm satisfied.


The Best service company!




I am SO happy with your company! Not only do you follow up with phone calls, emails & great service! My technician Len ( he had 2 helpers Benito & Anthony) is very knowledgeable, on time & professional. I will recommend your company to everyone. Thank you for a job well done.


Knowledgeable, friendly and helpful service.




I would have appreciated this information over the phone when I called as it would have been easily remedied. The person on call did not ask enough questions, nor knew the dishwasher well enough.


dryer





Edy





Great Service





Very nice and helpful technician




It took a while to get the part, but the guy who came out was helpful and nice. I want to point out that i have an extended warranty, when i first called in all of that was set up properly; at no point did Paradise question whether there was a warranty...not until the technician got there and asked. He said it says it's not under warranty. i said i called in and gave my warranty info and the order was taken through that warranty info. instead of packing up and leaving, he did the work. then he ran into a snag as he took my word for it but his boss's were saying it's not under warranty; the order had come in not under warranty. but it was under warranty. so i called whirlpool, got the warranty people, they confirmed it, it was THEIR mistake and not mine and not the technician's and not Paradise's. BUT HAD IT NOT BEEN FOR THE TRUST THE TECHNICIAN GAVE ME, this would have been a disaster, he would have left, I would have been angry, and so on. He handled it perfectly. I was right. He believed me. And the order was completed. Hooray for him. Good guy.


Very informative service man




He was a very informative and considerate person. He gave me suggestions and support on my new double oven. Ray is a great positive plus to this company.


Ray Great job in Santa Monica




Ray was timely, efficient, knowledgeable, and polite.


Terrific service




Ray Jackson called and was at my house in 10 minutes. He was knowledgeable and explained the problem and fixed it in no time at all. I would only ask for Ray if I have another problem which I hope won't happen.


Ray was fantastic!




Ray was fantastic! Called before he arrived- showed up shortly thereafter. He’s was courteous and helpful in answering questions. It’s very unusual to have a great experience when dealing with the service repair business and I can say that Ray was an exception!


Excellent service!




The technician was able to remove the object that my toddler had dropped into the lint filter slot. He was kind and helpful and efficient. Unfortunately, the price (not set by him, of course) was steep: over $150. I guess that’s what they mean by ‘kids are expensive’ 😳


Great service




Fransico was amazing! Very respectable and courteous. He arrived at a great time and notified me when he would be arriving.


A perfect repair




Pablo is the best


good repair work, but lacks cleanup and communication




it is difficult to schedule a window time frame service calls with you. you state you will call us on the day of the service to provide a window, but that means we cannot plan our day until you call us that same day with a window. and, the window about 4 hours (half a day). also, your tech did not clean up after they made the repairs. he left the broken parts and boxes in the space which we had to clean up ourselves. his response when i called him was "I thought you wanted to keep the broken parts". really??? at a minimum, we should have been asked if we wanted to keep them, rather than him just leaving the trash in the space and not asking at all. also, we were not given a repair price for this work prior to the work be conducted.


Ed





Washing machine service





Excellent, clean, & efficient.




Sarkis is a pro. As a General Contractor in Santa Monica, I understand the value of quality employees and would love to have him on one of my crews!


Raymond J.

Raymond J.

OVEN KITCHENAID KODE500ESS03 "found faughty tod and fuse, need part and 2nd helper; ordrng 1 WP9759243 (thrmst-fix) and 1 WP4449751 (thrmst-fix) and 1 2ndtech (2nd tech) and 1 ovendolly (oven dolly)"

Near Maple St, Santa Monica, CA 90405
Raymond J.

Raymond J.

RANGE WHIRLPOOL WGG745S0FS02 "replaced faughty displaymemb, all tsdt good"

Near Montana Ave, Santa Monica, CA 90403
Raymond J.

Raymond J.

REFRIGERATOR KITCHENAID KBLC36FTS04 "found door rails covered with ice and not allowing door to close, all test good"

Near Cedar St, Santa Monica, CA 90405
Edi C.

Edi C.

WASHER WHIRLPOOL WFW94HEXW2 replaced fill valve washr run all components tested ok to manufactory specifcis.

Near Glenn Ave, Santa Monica, CA 90405
Raymond J.

Raymond J.

DISHWASHER KITCHENAID KUDL15FXSS4 replaced faughty main control and test all test good

Near 25th St, Santa Monica, CA 90405
Edi C.

Edi C.

WASHER WHIRLPOOL WFW94HEXW2 found open water valve ordering part for customer will bring dryer down 3counst needs two men; ordrng 1 WPW10289387 (valve) and 1 1twomen (1 two men)

Near Glenn Ave, Santa Monica, CA 90405
Edi C.

Edi C.

WASHER WHIRLPOOL WFW9700VW00 W10157759 part is discontinued call customer insurance they will contact customer within 48 hours

Near Virginia Ave, Santa Monica, CA 90404
Raymond J.

Raymond J.

WASHER WHIRLPOOL WFC7500VW2 helper complete

Near Kansas Ave, Santa Monica, CA 90404
Edi C.

Edi C.

WASHER WHIRLPOOL WFC7500VW2 wjq2800xpl2 found overflow hose disconected put it back run diagnose test washer ok no leaks

Near Kansas Ave, Santa Monica, CA 90404
Edi C.

Edi C.

DISHWASHER AMANA ADB1400AGS1 Customer complaint not hot water : info customer to let sink hot water run first in order for water to get hot going to dish washer all component tested ok to manufactory specifics.

Near 5th St, Santa Monica, CA 90403
Edi C.

Edi C.

WASHER WHIRLPOOL WFW97HEDBD0 "noisy when filling , pre order parts customer will bring dryer down; ordrng 1 W10842325 (dispenser) and 1 WPW10306690 (sensor) and 1 WPW10239942 (valve) and 1 WPW10247306 (valve)"

Near E Channel Rd, Santa Monica, CA 90402
Raymond J.

Raymond J.

OVEN KITCHENAID KODE500ESS04 "chk and test double oven, found that cust compl is pertaining to bottom vent design, wall oven vents at bottom and can get hot. this is an normal function of this over and can not be changed. cust also compln about convection cycle not performing to satifaction. tech chk oven and calbraited temp but this is residental oven and what cust needs is commerical style oven to suffice her cooking habits. this oven is not commerical grade and comes with a 30 degree plus or minus swing that cust must be aware of"

Near Pier Ave, Santa Monica, CA 90405
Edi C.

Edi C.

WASHER WHIRLPOOL WFW92HEFU0 clear drain found error codes for mian board claer it run diagnose test all componentst tested ok to mnaufactory specifics.

Near 16th St, Santa Monica, CA 90402
Raymond J.

Raymond J.

DISHWASHER KITCHENAID KUDS30FXSS5 "repl faughty adjusters, and tested, all test good,; used 1 W10712394 (ADJUSTER) from stock"

Near Hill St, Santa Monica, CA 90405
Raymond J.

Raymond J.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "cust compl that ice maker is noisey, tech preformed ice maker harvest test and found ice make working properly and noise level is normal, all test good"

Near Montana Ave, Santa Monica, CA 90403
Edi C.

Edi C.

WASHER MAYTAG MVWX655DW1 Customer compliant not enought water : instru custtomer normal operation insfo customer of cycle selector for more water all componentst tested ok to manufactory specficis.

Near Santa Monica, CA 90405
Edi C.

Edi C.

DISHWASHER WHIRLPOOL WDT730PAHZ0 found broken wheel at adjuster ordering part for customer; ordrng 1 W10712395 (adjuster)

Near 12th St, Santa Monica, CA 90401
Edi C.

Edi C.

DRYER WHIRLPOOL WGD9250WW0 found bad thermal fuse replaced it run diagnose test all components tested ok to manufactory specifics.; used 1 WP3392519 (FUSE) from stock

Near 12th St, Santa Monica, CA 90402
Raymond J.

Raymond J.

OVEN WHIRLPOOL WFG525S0HS1 "when bake or brol selected the gas valve woun not open. repl faughty gas valve and spk module, all test good"

Near 29th St, Santa Monica, CA 90405
Raymond J.

Raymond J.

DISHWASHER WHIRLPOOL KDFE104HPS0 dishwaser was not draining. tech removed drain hose to chk for restrictions and also pump. could not find any restrictions and pump is clear. reconnected hose and pump and put in test. dishwasher started working. all tst good

Near 24th St, Santa Monica, CA 90405
Raymond J.

Raymond J.

RANGE AMANA AGR4230BAW3 "cust compl broil not working. chk and test range . allowed brol to reach max temp and waited for it to cycle, tighten screws on oven control bracket, all teest good"

Near Washington Ave, Santa Monica, CA 90403
Raymond J.

Raymond J.

RANGE WHIRLPOOL WFG320M0BS3 chk and test range found ranged turning off to fast and under cooking food. chk gas valve and reinserted connectors on coils put calibration on defaut and tested. all test good

Near 10th St, Santa Monica, CA 90401
Raymond J.

Raymond J.

OVEN WHIRLPOOL n/a "found open ign system, control and valve coils not comm; ordrng 1 W11162730 (control) and 1 WPW10602001 (valve-gas)"

Near 29th St, Santa Monica, CA 90405
Pablo V.

Pablo V.

DISHWASHER WHIRLPOOL n/a instruc customer how dish washer works run test explain abouthselectin cycle request completed

Near California Ave, Santa Monica, CA 90403
Raymond J.

Raymond J.

DISHWASHER WHIRLPOOL WDT780SAEM1 "replaced faughty sump assym and testrd. all test good,"

Near 34th St, Santa Monica, CA 90405
Edi C.

Edi C.

WASHER WHIRLPOOL WFW94HEXW0 Customer complaiont leaking : run diagnose test no leak info customer could be leaking from drain washer tested ok to manufactory specifics.

Near Georgina Ave, Santa Monica, CA 90402
Raymond J.

Raymond J.

DISHWASHER KITCHENAID KUDE70FXSS5 "found faughty selector console cancel button not reponding, needs new console, cust will consider and call back"

Near Lincoln Blvd, Santa Monica, CA 90403
Raymond J.

Raymond J.

DISHWASHER MAYTAG MDB4949SDZ0 "repl float swt that was open and not allowing water in, all test good"

Near 23rd St, Santa Monica, CA 90404
Raymond J.

Raymond J.

OVEN WHIRLPOOL n/a "found faughty convection assym mtr, noisey during spin, unit able to work on regular bakesent est to cust"

Near Ocean Ave, Santa Monica, CA 90403
Raymond J.

Raymond J.

REFRIGERATOR WHIRLPOOL n/a "cust say water not filted, tech calibrated water fill on refer and informed cust on filtered water. all test good"

Near Ocean Ave, Santa Monica, CA 90403
Edi C.

Edi C.

DRYER WHIRLPOOL WGD8500DC4 Customer complaint not power : found bad panel and control replaced it run diagnose test dryer run and goes on all components tested ok to manufactory specifics.

Near Navy St, Santa Monica, CA 90405
Pablo V.

Pablo V.

DRYER MAYTAG MGDC215EW2 remove pin fron rear seal run test no more noise run test ok request completed

Near Georgina Ave, Santa Monica, CA 90402
Raymond J.

Raymond J.

WASHER MAYTAG MHW8200FW0 helper complete

Near 10th St, Santa Monica, CA 90403
Edi C.

Edi C.

WASHER MAYTAG MHW8200FW0 Customer complaint not power : found bad touch panel replaced it run diagnose test all components tested ok to manufactory specifics.

Near 10th St, Santa Monica, CA 90403
Francis C.

Francis C.

WASHER MAYTAG n/a HELPING RJ TRAINING

Near Hart Ave, Santa Monica, CA 90405
Pablo V.

Pablo V.

MICROWAVE WHIRLPOOL MMV4205FZ1 helper completed

Near Yale St, Santa Monica, CA 90404
Raymond J.

Raymond J.

DISHWASHER WHIRLPOOL n/a found faughty sump and mtr assym; ordrng 1 WPW10348269 (drain pump) and 1 WPW10605057 (pump and motor assy) and 1 WPW10237499m (bellow)

Near 34th St, Santa Monica, CA 90405
Edi C.

Edi C.

WASHER WHIRLPOOL WET4024HW0 "Customer complaint noisy : found bad water pump replaced it all tested ok to manufactory specifics, info customer normal sound level over all. autho## wjgavjgnl2 double labor"

Near 3rd St, Santa Monica, CA 90401
Pablo V.

Pablo V.

DISHWASHER AMANA ADB1400AGW0 replace gasket and fill sispenser instruc customer abouth diswasher not getting the water temp that needs run test ok request completed

Near 12th St, Santa Monica, CA 90401
Edi C.

Edi C.

WASHER AMANA NTW4516FW2 Customer complaint not working: found bad gearcase and lock replaced parts run diagnose test all components tested ok to manufactory specifics.use authoAjdq7jdml2

Near Santa Monica, CA 90403