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for Santa Monica, CA
Catherine - Santa Monica, CA
Ray is a very personable guy who worked very efficiently and finally got my whirlpool working again.
Tammy - Santa Monica, CA
Excellent customer service
Jennifer - Santa Monica, CA
Ray was an experienced and knowledgeable technician. He handled the issue quickly and even gave me his direct contact info to call if the problem was not fully resolved.
Great service and friendly technician.
Natalie - Santa Monica, CA
Technician called 30 minutes before arrival and arrived on schedule.
Sharon - Santa Monica, CA
Pablo was very friendly and helpful. He sets a high bar for service people to live up to.
Farzaneh - Santa Monica, CA
The most unorganized company. They have lost our service file and can not send us an estimate.
Regina - Santa Monica, CA
Nancy - Santa Monica, CA
Ben - Santa Monica, CA
Edi was on time and preformed his job in a very professional way.
John - Santa Monica, CA
good service, came very soon, through
Kristie - Santa Monica, CA
They came to troubleshoot and found the problem. I'm satisfied.
The Best service company!
Lynn - Santa Monica, CA
I am SO happy with your company! Not only do you follow up with phone calls, emails & great service! My technician Len ( he had 2 helpers Benito & Anthony) is very knowledgeable, on time & professional. I will recommend your company to everyone. Thank you for a job well done.
Knowledgeable, friendly and helpful service.
Kathryn - Santa Monica, CA
I would have appreciated this information over the phone when I called as it would have been easily remedied. The person on call did not ask enough questions, nor knew the dishwasher well enough.
Andrew - Santa Monica, CA
Nicole - Santa Monica, CA
Ed - Santa Monica, CA
Very nice and helpful technician
Paul - Santa Monica, CA
It took a while to get the part, but the guy who came out was helpful and nice. I want to point out that i have an extended warranty, when i first called in all of that was set up properly; at no point did Paradise question whether there was a warranty...not until the technician got there and asked. He said it says it's not under warranty. i said i called in and gave my warranty info and the order was taken through that warranty info. instead of packing up and leaving, he did the work. then he ran into a snag as he took my word for it but his boss's were saying it's not under warranty; the order had come in not under warranty. but it was under warranty. so i called whirlpool, got the warranty people, they confirmed it, it was THEIR mistake and not mine and not the technician's and not Paradise's. BUT HAD IT NOT BEEN FOR THE TRUST THE TECHNICIAN GAVE ME, this would have been a disaster, he would have left, I would have been angry, and so on. He handled it perfectly. I was right. He believed me. And the order was completed. Hooray for him. Good guy.
Very informative service man
Marcia - Santa Monica, CA
He was a very informative and considerate person. He gave me suggestions and support on my new double oven. Ray is a great positive plus to this company.
Ray Great job in Santa Monica
City - Santa Monica, CA
Ray was timely, efficient, knowledgeable, and polite.
Loranie - Santa Monica, CA
Ray Jackson called and was at my house in 10 minutes. He was knowledgeable and explained the problem and fixed it in no time at all. I would only ask for Ray if I have another problem which I hope won't happen.
Ray was fantastic!
Dana - Santa Monica, CA
Ray was fantastic! Called before he arrived- showed up shortly thereafter. He’s was courteous and helpful in answering questions. It’s very unusual to have a great experience when dealing with the service repair business and I can say that Ray was an exception!
Vivian - Santa Monica, CA
The technician was able to remove the object that my toddler had dropped into the lint filter slot. He was kind and helpful and efficient. Unfortunately, the price (not set by him, of course) was steep: over $150. I guess that’s what they mean by ‘kids are expensive’ 😳
Sharon - Santa Monica, CA
Fransico was amazing! Very respectable and courteous. He arrived at a great time and notified me when he would be arriving.
A perfect repair
Laurie - Santa Monica, CA
Pablo is the best
good repair work, but lacks cleanup and communication
Angel - Santa Monica, CA
it is difficult to schedule a window time frame service calls with you. you state you will call us on the day of the service to provide a window, but that means we cannot plan our day until you call us that same day with a window. and, the window about 4 hours (half a day). also, your tech did not clean up after they made the repairs. he left the broken parts and boxes in the space which we had to clean up ourselves. his response when i called him was "I thought you wanted to keep the broken parts". really??? at a minimum, we should have been asked if we wanted to keep them, rather than him just leaving the trash in the space and not asking at all. also, we were not given a repair price for this work prior to the work be conducted.
Ed - Santa Monica, CA
Washing machine service
Jon - Santa Monica, CA
Excellent, clean, & efficient.
William - Santa Monica, CA
Sarkis is a pro. As a General Contractor in Santa Monica, I understand the value of quality employees and would love to have him on one of my crews!
OVEN KITCHENAID KODE500ESS03 "found faughty tod and fuse, need part and 2nd helper; ordrng 1 WP9759243 (thrmst-fix) and 1 WP4449751 (thrmst-fix) and 1 2ndtech (2nd tech) and 1 ovendolly (oven dolly)"
RANGE WHIRLPOOL WGG745S0FS02 "replaced faughty displaymemb, all tsdt good"
REFRIGERATOR KITCHENAID KBLC36FTS04 "found door rails covered with ice and not allowing door to close, all test good"
WASHER WHIRLPOOL WFW94HEXW2 replaced fill valve washr run all components tested ok to manufactory specifcis.
DISHWASHER KITCHENAID KUDL15FXSS4 replaced faughty main control and test all test good
WASHER WHIRLPOOL WFW94HEXW2 found open water valve ordering part for customer will bring dryer down 3counst needs two men; ordrng 1 WPW10289387 (valve) and 1 1twomen (1 two men)
WASHER WHIRLPOOL WFW9700VW00 W10157759 part is discontinued call customer insurance they will contact customer within 48 hours
WASHER WHIRLPOOL WFC7500VW2 helper complete
WASHER WHIRLPOOL WFC7500VW2 wjq2800xpl2 found overflow hose disconected put it back run diagnose test washer ok no leaks
DISHWASHER AMANA ADB1400AGS1 Customer complaint not hot water : info customer to let sink hot water run first in order for water to get hot going to dish washer all component tested ok to manufactory specifics.
WASHER WHIRLPOOL WFW97HEDBD0 "noisy when filling , pre order parts customer will bring dryer down; ordrng 1 W10842325 (dispenser) and 1 WPW10306690 (sensor) and 1 WPW10239942 (valve) and 1 WPW10247306 (valve)"
OVEN KITCHENAID KODE500ESS04 "chk and test double oven, found that cust compl is pertaining to bottom vent design, wall oven vents at bottom and can get hot. this is an normal function of this over and can not be changed. cust also compln about convection cycle not performing to satifaction. tech chk oven and calbraited temp but this is residental oven and what cust needs is commerical style oven to suffice her cooking habits. this oven is not commerical grade and comes with a 30 degree plus or minus swing that cust must be aware of"
WASHER WHIRLPOOL WFW92HEFU0 clear drain found error codes for mian board claer it run diagnose test all componentst tested ok to mnaufactory specifics.
DISHWASHER KITCHENAID KUDS30FXSS5 "repl faughty adjusters, and tested, all test good,; used 1 W10712394 (ADJUSTER) from stock"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "cust compl that ice maker is noisey, tech preformed ice maker harvest test and found ice make working properly and noise level is normal, all test good"
WASHER MAYTAG MVWX655DW1 Customer compliant not enought water : instru custtomer normal operation insfo customer of cycle selector for more water all componentst tested ok to manufactory specficis.
DISHWASHER WHIRLPOOL WDT730PAHZ0 found broken wheel at adjuster ordering part for customer; ordrng 1 W10712395 (adjuster)
DRYER WHIRLPOOL WGD9250WW0 found bad thermal fuse replaced it run diagnose test all components tested ok to manufactory specifics.; used 1 WP3392519 (FUSE) from stock
OVEN WHIRLPOOL WFG525S0HS1 "when bake or brol selected the gas valve woun not open. repl faughty gas valve and spk module, all test good"
DISHWASHER WHIRLPOOL KDFE104HPS0 dishwaser was not draining. tech removed drain hose to chk for restrictions and also pump. could not find any restrictions and pump is clear. reconnected hose and pump and put in test. dishwasher started working. all tst good
RANGE AMANA AGR4230BAW3 "cust compl broil not working. chk and test range . allowed brol to reach max temp and waited for it to cycle, tighten screws on oven control bracket, all teest good"
RANGE WHIRLPOOL WFG320M0BS3 chk and test range found ranged turning off to fast and under cooking food. chk gas valve and reinserted connectors on coils put calibration on defaut and tested. all test good
OVEN WHIRLPOOL n/a "found open ign system, control and valve coils not comm; ordrng 1 W11162730 (control) and 1 WPW10602001 (valve-gas)"
DISHWASHER WHIRLPOOL n/a instruc customer how dish washer works run test explain abouthselectin cycle request completed
DISHWASHER WHIRLPOOL WDT780SAEM1 "replaced faughty sump assym and testrd. all test good,"
WASHER WHIRLPOOL WFW94HEXW0 Customer complaiont leaking : run diagnose test no leak info customer could be leaking from drain washer tested ok to manufactory specifics.
DISHWASHER KITCHENAID KUDE70FXSS5 "found faughty selector console cancel button not reponding, needs new console, cust will consider and call back"
DISHWASHER MAYTAG MDB4949SDZ0 "repl float swt that was open and not allowing water in, all test good"
OVEN WHIRLPOOL n/a "found faughty convection assym mtr, noisey during spin, unit able to work on regular bakesent est to cust"
REFRIGERATOR WHIRLPOOL n/a "cust say water not filted, tech calibrated water fill on refer and informed cust on filtered water. all test good"
DRYER WHIRLPOOL WGD8500DC4 Customer complaint not power : found bad panel and control replaced it run diagnose test dryer run and goes on all components tested ok to manufactory specifics.
DRYER MAYTAG MGDC215EW2 remove pin fron rear seal run test no more noise run test ok request completed
WASHER MAYTAG MHW8200FW0 helper complete
WASHER MAYTAG MHW8200FW0 Customer complaint not power : found bad touch panel replaced it run diagnose test all components tested ok to manufactory specifics.
WASHER MAYTAG n/a HELPING RJ TRAINING
MICROWAVE WHIRLPOOL MMV4205FZ1 helper completed
DISHWASHER WHIRLPOOL n/a found faughty sump and mtr assym; ordrng 1 WPW10348269 (drain pump) and 1 WPW10605057 (pump and motor assy) and 1 WPW10237499m (bellow)
WASHER WHIRLPOOL WET4024HW0 "Customer complaint noisy : found bad water pump replaced it all tested ok to manufactory specifics, info customer normal sound level over all. autho## wjgavjgnl2 double labor"
DISHWASHER AMANA ADB1400AGW0 replace gasket and fill sispenser instruc customer abouth diswasher not getting the water temp that needs run test ok request completed
WASHER AMANA NTW4516FW2 Customer complaint not working: found bad gearcase and lock replaced parts run diagnose test all components tested ok to manufactory specifics.use authoAjdq7jdml2