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for Santa Ana, CA
Outstanding. The Service was A+.
Jonde - Santa Ana, CA
Great service, awesome pricing
Adoracion - Santa Ana, CA
Linda - Santa Ana, CA
I appreciated that he recommended a new stove over repairing the existing one.
Luis - Santa Ana, CA
Got The Job done.
Brian - Santa Ana, CA
Craig - Santa Ana, CA
Jonathan knew what to do quickly and had the washer running in less than 30 minutes.
Chief - Santa Ana, CA
Prompt. Explained everything clearly. Friendly.
Stanley - Santa Ana, CA
Sarah - Santa Ana, CA
A great experience, very courteous and quick service.
Prompt Service, Fixed Ice Maker issue.
Lillian - Santa Ana, CA
Katrinka - Santa Ana, CA
Prompt, professional, plainspoken. Did a good job.
Very good service.
Laura - Santa Ana, CA
I really appreciated that he tried and did accommodate my schedule
David - Santa Ana, CA
He understands what was needed and how to repair the item. Comes in and is ready to proceed. He is a nonsense guy.
True - Santa Ana, CA
Victor showed up on time ready to do the job.
Janice - Santa Ana, CA
Went above and beyond. Great service. Definitely would use again.
Richard - Santa Ana, CA
Nice man. Discussed washing machine with my wife. She wasn't sure he knew all the answers to her questions about the ? performance of this new Whirlpool
Very Disappointed in Paradise
Greg - Santa Ana, CA
Pretty disappointed with our experience with your company yesterday. First off, the appointment was scheduled between 8-12pm. Noon rolls around and no one showed. Didn't get a call from anyone at Paradise explaining why he didn't show up. I finally called and was told he was running late and had two appts in front of me. He finally showed at 3pm. Unfortunately, my wife sat at the house all morning waiting for the technician. Not cool. When the technician came to our house he diagnosed a failed motor as the issue with our 2 year old KitchenAid dishwasher. He quickly offered to repair the motor for $450. We declined the repair and gave him a check for $109. I went home, cleaned out the filter in the dishwasher, started it up and it ran without issue. There was no failed motor - the filter needed a good cleaning. Pretty sad we still have to deal with this type of “theft” from service providers. I'd like a refund on the service call, but can only imagine requesting that would be a waste of time. I will be calling Whirlpool and letting them know about our experience with their recommended provider.
Julie - Santa Ana, CA
Great, friendly service!
Kevin - Santa Ana, CA
Knowledgeable, friendly and no fuss service.
Joe - Santa Ana, CA
Working better now.
Ruben - Santa Ana, CA
Service on washer
Albert - Santa Ana, CA
Doug found the problem right away and ordered parts same day
Rachel - Santa Ana, CA
Doug was a complete professional. I really appreciated the kind and friendly service.
GREAT SERVICE. KNEW WHAT THE PROBLEM WAS
Ralph - Santa Ana, CA
WASHER MAYTAG MVWB835DW0 cx needs stator and rotor cx does not wish to proceede
REFRIGERATOR KITCHENAID KSSC36QTS02 fill tube frozen-defrosted start making ice.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 cx had no water going to referigerator causing freezing .....tirned off ice make r...THID IS A DIFFERANT PROBLEM THEN BEFORE
DRYER MAYTAG n/a found f-4 e-3 error recalibrated dryer dryness level to pruduce more heat for cust ran test in diagnostics working ok.
WASHER WHIRLPOOL n/a "replaced water inlet valve for long fill error, ran thru test working ok.; used 1 W11165546 (WATER VALVE) from stock"
REFRIGERATOR KITCHENAID KSSC36QTS02 fill tube frozen but optic giving 86v again ordered and defrosted fill tube.; ordrng 1 W10757851 (optic.)
DRYER MAYTAG MGDC465HW0 "removed lint collected on gas valve assy inside dryer causing burning smell, advised cust check vent exuast to make sure air flowing properly"
COOKTOP MAYTAG MER8700S1 cooktop glass eas crack dec est n/o to sine
DISHWASHER KITCHENAID KUDS01FLSS1 "found worn user display board causing no start issue sometimes, cust declined est for repair."
REFRIGERATOR KITCHENAID KSSC48QKS02 replaced condenser fan motor and cleaned condenser. tested for correct operation of fan.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 replaced icemake tested working good
DRYER MAYTAG MGDX655DW2 "found poor exuast vent causing long dry times, advised cust need someone to clear venting tube running under house, dryer working ok."
OVEN WHIRLPOOL IBS650PXS00 "after self cleaing unit not working installed fuse-thrml and thrmst-fix ckd working ok; used 1 WPW10545255 (FUSE), and 1 WP9759243 (t/f) from stock"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 cx concerned about freezing over adjusted temp and advised not top block air ways
REFRIGERATOR KITCHENAID KBSD618ESS01 installed ice water pad & cntel-elec ckd working ok
REFRIGERATOR JENN-AIR JFX2897DRP02 checked compressor area and freezer and ff side no ice or frost build up copper rubbing against compressor moved around ...could not recreate sound
WASHER MAYTAG MVWB765FC3 "replaced bad noisey gearcase in wash cycle, ran test recalibrated working ok. sounds good auth#mjh8zjhnl2;"
DRYER WHIRLPOOL WGD8000DW4 "replaced faulty user dispay no power not turning on & replaced air duct vent with black sute on it making stains on clothes, working ok. advised cust to remove mesh screen from air vent hood causing lint to collect on it and poor air flow."
REFRIGERATOR WHIRLPOOL WRX735SDBM00 cx needs water valve; ordrng 1 WPW10349187 (valve)
30" FDBM WHIRLPOOL n/a cx possibly leaving door open causing ice build up and frost build need to defrost and make sure door is closing all the way
WASHER MAYTAG MVWB765FW3 "found f-9 e-2 error for drain out issue, ran test with load unit operating as normal pumping water out, recalibrated washer working ok."
DISHWASHER KITCHENAID KDTM354ESS3 installed door latch & 2 track ckd ok
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 not making ice because not enough water pressure instruct cust to fix water pressure
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 disp tub was frozen no water caming tru disp cleand ckd working ok
WASHER WHIRLPOOL WTW5000DW2 "found hot & cold water lines crossed, made correction to lines, ran test working ok."
REFRIGERATOR WHIRLPOOL WRX735SDBM00 cx needs ice maker; ordrng 1 W10882923 (icemaker)
DRYER MAYTAG MGDC200XW "found poor venting causing long dry times, advised cust need to clear vent, unit working ok."
WASHER MAYTAG MHW3505FW0 replaced bad drain pump for long drain error ran test working ok.; used 1 WPW10605427 (PUMP-WATER) from stock
WASHER MAYTAG MVWB765FW2 "ran test on washer no errors found, advised cust to use proper laundry detergent & found drain hose install to low into sink drain, this could cause siphoning, advised cust to correct issue. unit working ok."
REFRIGERATOR WHIRLPOOL WRT311FZDB01 BETWEEN REFG DOOR & GASKET HAS GAP ADJD CKD OK
WASHER WHIRLPOOL WTW8040DW4 "reinstalled pressure hose to main cntrl causing air leak not seated all the way down & inaccurate fills for wash cycle advised cust , ran thru diagnostics unit working ok now."
DRYER WHIRLPOOL WGD8000DW4 "found f-6 e-2 communication error between main cntrl & ui boar unit will not turn on. also bad outlet grill with burn marks causing damage to clothes, needs parts replaced.; ordrng 1 W11133029 (user interface cntrl) and 1 W11133021 (main cntl) and 1 W11129538 (duct-air)"
REFRIGERATOR KITCHENAID KBSD618ESS01 ice dispenser switch stuck ice keep moming; ordrng 1 W10133603 (pad) and 1 WPW10151236 (CNTRL-ELEC)
WASHER WHIRLPOOL n/a cx needs coin mech does not wish to proceede
WASHER MAYTAG n/a cx had slow fill error code removed water valve and cleaned filters reconnected water valve tested sevral time recalibrated tested working good
LAUNDRY CENTER WHIRLPOOL n/a tested dryer ran diagnoisiss no issues at this time ..explained to cx how dryer works cx satisfied
RANGE JENN-AIR n/a cant start oven. f6-e6 pops up on screen. can go into diagnostics but cant activate componets; ordrng 1 W10888661 (cntrl-elec) and 1 WPW10145531 (ui board) and 1 WPW10464534 (keypad board)
WASHER MAYTAG MVWC565FW1 "ran test with load unit turns on is working, unable to verify complant of not starting, recalibrated washer, working ok."
ICE MACHINE KITCHENAID KUIC15POZP2 training YH
REFRIGERATOR KITCHENAID KRFF507EWH01 ff evap. frozen and not blowing good air to ice maker.-replaced