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for Orange, CA
Rocco - Orange, CA
It was the 6th service call since we purchased oven in July 2019. Hopefully they have corrected the defective programming and oven not working. Whirlpool should extend our warranty another 6 months as we are just now able to use this brand new oven.
Travis - Orange, CA
Great work very nice tech
Not good service
Rocco - Orange, CA
Oven does not turn on for baking. Touch screen defective does not allow the oven to turn on. Need technician again 4th visit
David - Orange, CA
Personable and knowledgeable technician
"Apartment 249 - Orange, CA
Jonathan was very professional, very knowledgeable and great to work with we’d be happy to have him take care of our needs anytime!!!
Delia - Orange, CA
The best service
Ryan - Orange, CA
Great service and customer relations.
Good, timely service
Mark - Orange, CA
Sam took care of the problem in a timely manner & communicated well re the issue. Product still under warranty.
Well satisfied with service
Michael - Orange, CA
We were well satisfied with the service to our ice maker provided by Sarkis. We appreciated his expertise and quiet, professional efficiency. Very happy, job well done.
Steve - Orange, CA
Sam was an absolute professional and went out of his way to diagnose, obtain the needed part from a second repair technician and return all in one day to complete our service. He was always smiling and a pleasure to get to know. I will use him in the future and recommend him to my friends and family. Nice job Sam!
Susan - Orange, CA
We've been having problems with our oven for several years. Ramon not only repaired it, but also explained what he did and why he did it.
Punctual, friendly & efficient
Rosalie - Orange, CA
Delia - Orange, CA
Carlo - Orange, CA
My experience was horrible. I was without a Refrigerator for three weeks. I got mixed information from your customer service reps.
Eleven - Orange, CA
Lupe - Orange, CA
Claudine - Orange, CA
Thank you for great service!
Great service great tech
Travis - Orange, CA
Javier was amazing very polite, professional and knowledgeable
punctual, polite, knoweldgeable , found the problem quickly, (unlike previews warranty service in Dec. 2018)
Patricia - Orange, CA
Margaret - Orange, CA
Problem resolved quickly with politeness.
Noisy Garage Fridge
Richard - Orange, CA
No problem could be found with the appliance. Of course, no noise occurred while Victor was here. His inspection could find no probllem with the compressor nor fan. I was pleased with his friendliness and his knowledge.
Horrible service + lazy technicians
Michelle - Orange, CA
First I was reschedule because the technician said he needed a part he had to order. He made this decision without coming to my home and inspecting my stove. Then, the technician that came said I had to switch my electric panel off and on next time it gets stuck. Really? Who wants to fix their applicance by doing that every time? What happened to the part the technician said he “needed” to replace? Sounds like a bunch of lazy technicians to me. Waste my time taking 2 days off of work - UNPAID!!! So disappointed with your service. Unprofessional to say the least.
Raghda - Orange, CA
Very good thanks
Good service and quick response
Victor - Orange, CA
No words, justa GREAT service !
Excellent customer service!
Chris K. - Orange, CA
Jerry - Orange, CA
Preston was professional and respectful and provided service in a timely manner
REFRIGERATOR WHIRLPOOL WRS571CIHW00 replaced ice maker assembly and tested unit no furtehr issues all tested ok
DISHWASHER KITCHENAID KDTE104ESS4 Q1 NO Q2 NO NO SIG C19 FOUND GLASS IN DRAIN PUMP REMUV CKD WORKING OK
REFRIGERATOR KITCHENAID KRSC503ESS01 Q1;no Q2;no no sin c19 auth#kpgrnpgapl1 installed ice and water oad ckd ok
DISHWASHER KITCHENAID KDPE234GPS0 not draining inatall drain ckd working ok
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "unit needed neew control and needed to be reflashed for firmware aswell, replaced board and flashed firmware all tested fine no furtehr issues"
DISHWASHER WHIRLPOOL WDF520PADM7 AUTH # WPGKR00APL1 not draining - water remain DOOR NOT CLOSING PRAPRLY ADJ DOOR LATCH CKD WORKING OK q1 no q2 no
REFRIGERATOR WHIRLPOOL KRMF706ESS01 installed fan /panl and board 2 parts s co dennis appr
REFRIGERATOR KITCHENAID KRFF507HBS00 cosmetic damage within 30 days orderd door; ordrng 1 W11104459 (door)
REFRIGERATOR MAYTAG MFI2665XEM7 under 1 yr waranty same prablm
WASHER WHIRLPOOL WTW5000DW3 7727365401 ref number replaced parts but still had noise called techline they say replace control assembly and motr again; ordrng 1 W11417466 (board) and 1 W10890624 (motr)
REFRIGERATOR MAYTAG MFI2665XEM7 installed i.m; ordrng 1 W10882923 (ice maker) and 1 WPW10351019 (EXTENSION) and 1 WPW10378254 (arm)
WASHER WHIRLPOOL WTW5000DW3 ordering gearcase again; ordrng 1 W11035751 (gearcase)
DISHWASHER KITCHENAID KDTE404DSS0 recall cust paying parts only
WASHER MAYTAG MVWB835DW4 mp69l00nl2 replaced part tested motor no furtehr isues recalibrated all tested fine use autho for double labor
DISHWASHER KITCHENAID KDTE404DSP0 "parts covered under scode from last tiem we quoted, tested unit no furtehr issues all tested ok cust paid via cc ran diag no issues"
OVEN WHIRLPOOL GBD307PDQ7 8300441 - panel white 4452890- control board assm. discontinued parts no longer available. informed customer regarding repairs unit non repairable
DISHWASHER WHIRLPOOL WDF331PAHS0 "issue with the drain the pump works but teh drain clogged, removed pump ND MOTOR AND TESTED UNIT NO FURTEHR ISSUES UNCLOGGED UNIT ALL TESTED OK"
MICROWAVE WHIRLPOOL WMH31017HS0 "found that the lower door switch pushed in and not allowing door to register to board that its closed, opened control and fixed latched door switch, tested unit no further issues all tested ok"
REFRIGERATOR KITCHENAID KRFC300ESS01 SR# 7727238333 remuv relay from compressor reinstalled compressor start working possible loos connection unit now start cooling auth# kp11m20apl1
REFRIGERATOR WHIRLPOOL WRS588FIHZ authorization # wodzjodfpl1 installed refg door ckd ok
REFRIGERATOR WHIRLPOOL WRF560SEHV00 "USE AUTHO FOR DOUBLE LABOR - WOYAUOXNL2replaced door tested door operation no furtehr issues all tested ok DISPLAY ON CONTROL INTERMITTENLY CUTTIN IN AND OUT REMOVED DOOR AND FOUND THE WIRING HARNESS WAS SPLICED, FIXED WIRING HARNESS AT THE DOOR TESTED UNIT NO FURTHER ISSUES"
RANGE WHIRLPOOL WEG515S0FV2 "no bake it just keeps clicking at ignitor, checked dsi board its sedning proper power to ignitor found this unit had same issue as service pointer for ignitor placment, removed ignitor and reinstalled at proper placment, tested unit no furtehr issues all tested ok"
WASHER WHIRLPOOL WTW5000DW3 ordering parst setting up appt for this week. when its in middle of spin its rattling at the splutch ordering parst; ordrng 1 W10890624 (motor) and 1 W10721967 (cam) and 1 W11417466 and 1 W11035751 (gearcase)
OVEN WHIRLPOOL WOS72EC0HS01 i was helper
REFRIGERATOR MAYTAG MFI2269FRW00 issue with the door hinge i removed the door hinge and reinstalled door all tested fine
REFRIGERATOR KITCHENAID KRFF507HPS00 freezer l e d was out installed l e d module ckd ok; used 1 w10908166 (module) from stock
WASHER MAYTAG MVWX655DW1 replaced parst tested unit no further issues recalibrated and all tested ok
DISHWASHER MAYTAG MDB4949SHZ0 customer saing dw smells like smoke ckd unit ok i found pise found piece of plastic next to heater instruct customer plastic possibility caust to smell
WASHER MAYTAG MVWP575GW0 "according to customer not spinnig and draining ran diag shifter not fullin disengaging ordering parst setting up asap appt once it gets approved,; ordrng 1 W11411581 (board) and 1 W10715787 (coupler) and 1 W11418231 (agitator) and 1 W10721967 (splutch) and 1 W11212745 (shifter), states that autho needed"
WASHER MAYTAG MVWX655DW1 r.a friday AM first call; schdld next appmnt for 2/14 FRI 7:00
REFRIGERATOR WHIRLPOOL WRS321SDHB04 refrig ice shute dropping ice unit ckd working normal
OVEN WHIRLPOOL JJW2730WS02 replaced parst but unit is still needing ui reordering ui tested unit no further issues with fans all etsted fine will return with new ui cust pid for remaining balance today no further issues except ui
WASHER MAYTAG MVWX655DW1 "ran diag and error ocde for stuck key and also for long drain i ran diag, no issue with fill wash and drain, pump is working shifter also workinhg. unit may need board custiomer will talk to husband and reach out to us if they want repaisr within the next 30 days W11116592 - control s code t3"
DISHWASHER KITCHENAID KDTE404DSP0 W11171223- control W10866116- board ran diag and no erro codes cust states it runs forever i explained the express wash is 1 hour and heated dry is 30 min extra if shes using normal it will be 2 half hours and tough would be closer to 4 with heated dry. inspected unit no furtehr issues cust will call us if she wanst it repaied we can replace boards but she would be repsonsible for repairs s code controls and ui and she will be repsonsilbe for 330.00 t6
DISHWASHER KITCHENAID KDTM354DSS5 disp door was brokn installed dispnser ckd ok i swo receipt 03/12/19 picture in sd web; used 1 W10861000 (DISPENSER) from stock
OVEN WHIRLPOOL WOS72EC0HS01 touch screen is not working installed panl ckd ok
DRYER WHIRLPOOL MGD6630HW0 unit ckd working normal air vent long distentgoing to the roof inst cust to clean air duct
OVEN WHIRLPOOL WOS72EC0HS01 touch screen is not working orderd panl; ordrng 1 W11351998 (panl)
DRYER WHIRLPOOL WGD5000DW3 unit ckd working normal inst cust to clean air duct
DISHWASHER MAYTAG MDB4949SHZ0 dwfective sump wll order and replace next week; ordrng 1 WPW10591570 (sump)