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for Irvine, CA
Great service technician
Janet - Irvine, CA
Called in my Whirlpool warranty and they got Paradise Appliance to do the job. The office never called to confirm because they got my repair ticket over the weekend and they didn’t see it until I called to confirm on the morning of my appointment. Then I was told dispatch would call me with a smaller window than basically all day but they never called. So I called in again and finally had someone call me back with a 2-5pm window. Technician called about 20 minutes before arriving. Once Jorge arrived, he was great! Friendly and knowledgeable! Office organization is not so great but the technician makes up for it.
Sam was awesome!
Aaron - Irvine, CA
Sam was awesome. He was a huge help, and corrected the issue within minutes. Thank you!
wonderful technician and the best!
Judith - Irvine, CA
He loves what he does and it shows in his work and personality! I will always request Sarkis Mossessian when I need work done!
KitchenAide refrigerator repair
Rod - Irvine, CA
We asked Ramon to follow up on is service call from July 31. I still did not think the unit is cooling properly. Plus when we pulled the unit out the doors were not aligned because the level blocks were removed. Ramon came out checked the unit and said it was working fine. Explained that temperatures can vary about 5 degrees. He check for any leakage and found none. If the problem of not cooling returns we are to call and he will know what parts to bring with him for repair. Otherwise he is convinced we left the door open causing the original problem and prompting the service call.
KitchenAide refrigerator repair
Rod - Irvine, CA
This company and Technician are great. I give them 4 stars because we had to wait serveral days before they could come out. I realize everyone is busy, but I thought there would be a priority since the unit was not cooling. So 4 stars. After 2 and 1/2 years our $3999.00 KitchenAide refrige was not cooling. Warranty was out we were told by Whirlpool. Fortunately we had a insurance policy. Technician Ramon Heredia came out said the lower freezer condenser was ice and that we needed to pull the plug and let sit for 48, then turn it on for 24 hrs to let the temperature set. Three days later we reluctantly put some food in. The cause may have been door left open which iced the condensor. I disagreed with Ramon because there is door alarm that sounds if doors open. Maybe it happened I don't know. We followed Ramon procedure, lost most of the frozen food and all the produce etc. In the ops manual they state if problem unplug the unit, It does not say 48 hrs. Ramon is very professional and courteous and explained why the 48 hrs is best. We could have saved him the service call. We were told that this should solve the problem. More to follow.
Donna - Irvine, CA
New Whirlpool Refrig ice make
Trisha - Irvine, CA
I still feel my ice maker is delayed and the touch has to be too hard. The tech did not agree but I’m the customer and use it everyday.
Neena - Irvine, CA
Excellent service. John diagnosed the problem with our dryer, explained the fix needed including replacement parts carried in his truck, gave us a reasonable price estimate immediately, and then repaired our dryer expertly--all within 30 minutes of arrivial..
Friendly and competent
Susan - Irvine, CA
Excellent and timely service. Technician was very knowledgeable and courteous.
Nasrin - Irvine, CA
Matthew - Irvine, CA
Very nice & polite
Shawn - Irvine, CA
Great and fast service
Babak - Irvine, CA
Bin - Irvine, CA
Ellie - Irvine, CA
Great professional service!
Lily - Irvine, CA
Arison - Irvine, CA
Jianmin - Irvine, CA
refrigerator, no ice
Jorge - Irvine, CA
Sarkis is an excellent professional
Dan - Irvine, CA
Jayanth - Irvine, CA
1. Late for original appointment. No calls to say they were late. Had to call to confirm time again and then reschedule. 2. Technician had to call another person to confirm charcoal filter message and how it works. I had to share the model number from the manual to look at replacement. Isn't the technician supposed to know this? 3. Finally, it was diagnosed as working as expected, but charged full service call.
Yogesh - Irvine, CA
Myra - Irvine, CA
Sarkis repaired my dryer. A few months ago you sent a repairman to repair my washer. He had no idea what he was doing. He was on the phone getting instructions from someone else. He said he repairs refrigerators but was sent to fix my washer. He had to return more than once to fix the problem.Shame on you for wasting my time.
Hyunji - Irvine, CA
Very kind and good explanation
Toby - Irvine, CA
Sarah - Irvine, CA
Sean - Irvine, CA
Whirlpool Refrigerator repair
Sue - Irvine, CA
REFRIGERATOR WHIRLPOOL GI0FSAXVY011 "7/25/19 14:39: SM there 7/25 THU, 13:56 to 14:30, need frezeer door switch est ; ordrng same problem no charge adj frezeer door switch"
REFRIGERATOR WHIRLPOOL WRT519SZDM05 ordring door 05/02/2019 resident moved in 08/15/18 n/a to sine; ordrng 1 LW10672972 (door ship to paradise)
RANGE KITCHENAID MGT8800FZ00 left frant brner installed burner and caps cks working ok
WASHER WHIRLPOOL WGT4027HW0 defective board reordering; ordrng 1 w11367652 (board) and 1 w11158830 (cap)
REFRIGERATOR KITCHENAID KBFN502ESS02 led 3rd repair still not working replace all led litch and all control board rs with dennis sr# 7725678236 so#145996; schdld next appmnt for 8/28 WED !
REFRIGERATOR WHIRLPOOL JS48PPDUDE01 auth # jlp7j00al2 insralled door ice and moror need further repair customer fefus to repair ther are going to return too basr buy i have 2 file # 7725680156 and 772506356
DRYER WHIRLPOOL WGD5000DW3 the dryer is not heating installed timer/cutout & coil ckd working ok
REFRIGERATOR KITCHENAID KBFN502EBS01 installed parts orderd by prv tech need more parts beilt-in refg has 2 yr waranty; ordrng 9 W10908166 (led)s and 1 WPW10739408 (cent-elec) and 1 W11368839 (cent-elec) and 1 WPW10624574 (cent elec)
OVEN WHIRLPOOL n/a drayr apprt 835 air vant pr d need vander # to giv us po #; schdld next appmnt for 8/21 WED !
VENT HOOD WHIRLPOOL KXU8036YSS1 replaced parts and tested unit no further issues with teh blower all tested ok defective fan motor
OVEN WHIRLPOOL WOS97EC0HZ00 installed panl ckd working ok
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 relay wier connection was disconnected reconnect ckd working ok
OVEN KITCHENAID KEBC171KSS06 double label auth # klrtd00sl2 oven doesn't operate after self-clean unit pulled out from cabinet to reolace thermostat
REFRIGERATOR KITCHENAID KRFC704FSS00 installed ice conthnr ckd working ok
REFRIGERATOR WHIRLPOOL MFC2062FEZ02 customer saing dent in other door hard to see any dent plus pass 30 days cosmetic not coner after 30 days
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Due to no light in freezer side and flickering in fresh food section , I adjusted the light in freezer side and reset the board for proper function."
REFRIGERATOR MAYTAG MFI2570FEZ06 sealed system found leak on high side tub installed drer filter and fix the leal add 134a ckd working ok; used 1 WPW10143759 (DRIER) from stock
OVEN WHIRLPOOL WFG525S0HS1 replaced both springs and door closed pefectly no further issues with door not opening
WASHER/DRYER COM WESTINGHOUSE WGT4027HW0 fixed issue iwth shifter tested unit no furtehr issues unit ran thru diag no issues replaced parts calibrated all tested fine left unit riunning like normal
WASHER WHIRLPOOL WGT4027HW0 defective shifter replaced and tetsed unit no issues unit can now agitate and spin out water all tested ok no furtehr issues; used 1 W10913953 (SHIFTER) from stock
RANGE WHIRLPOOL WFG515S0ES1 gas valve no opening up volateg from board is good but found pinched wiring assembly tested the unit after fixing harness and connection and all tested fine afterwards bake and broil now working like normal all tested ok
WASHER WHIRLPOOL WGT4027HW0 unit needs new control and shifter ordering parst; ordrng 1 w10913953 (shift) and 1 w11158830 (cap) and 1 w11367652 (board)
REFRIGERATOR WHIRLPOOL 111111 offis clos 6 pm; schdld next appmnt for 8/20 TUE !
VENT HOOD WHIRLPOOL KXU8036YSS1 unit needs new motor ordering motor assm will return next week; ordrng 1 W11387938 (board) and 1 WPW10293966 (fan assm)
DRYER WHIRLPOOL WGD5000DW3 orderd motor & timer; ordrng 1 279311 (ignitor kit & bracke) and 1 WPW10328463 (coil) and 1 WPW10185992 (timer) and 1 279827 (motor!dryer) and 1 W11050897 (cutoff-tml)
REFRIGERATOR WHIRLPOOL WRT111SFDM04 need compressor customer refus to repair cust going to retern
REFRIGERATOR WHIRLPOOL WDT710PAHW1 d/w track piese was fell off reinstallcheck working ok
REFRIGERATOR JENN-AIR JUB24FLERS00 refg not closing pr ajd door ckd working ok
REFRIGERATOR KITCHENAID KSC24C8EYY02 refg drain was plugged ckeand ckd working ok
REFRIGERATOR WHIRLPOOL JS48PPDUDE01 "auth# jlp7j00al2 orderd ice door & motoe; ordrng 1 WPW10546285 (MOTOR) and 1 WPW10504458 (door ice) and 1 2318017 (SEPARATOR-DISP,BIR)"
REFRIGERATOR KITCHENAID KBFN502ESS02 still litch not working; ordrng 1 WPW10739408 (board) and 1 WPW10624574 (board) and 1 W11131698 (switch)
REFRIGERATOR KITCHENAID KRFC704FSS00 d/l auth#klp7clpnl2 need compressor and evap; ordrng 1 W11025999 (compressor) and 1 W10865322 (evap)
DRYER WHIRLPOOL WGT4027HW0 unit ckd working normal inst cust do not overlod this is washer drayr combo if cast call back send londry tech
REFRIGERATOR KITCHENAID KFC522EYMS0 adj refg door ckd working ok
REFRIGERATOR KITCHENAID KRFC704FSS00 "installed ice maker ckd working ok orderd ds ice baker s.co from jeremy; ordrng 1 W10910401 (ice-contnr ds), used 1 W10908391 (ICEMAKER) from stock"
MICROWAVE KITCHENAID KMHS120ESS5 "installed door switch ckd working ok; ordrng 1 W10269460 (switch), used 1 8206419 (switch) from stock"
DRYER MAYTAG MGDC465HW0 found gas leak around gas burner assembly customer refus to repair cust going to return to howard
DISHWASHER MAYTAG MDB8979FZ2 wrong parts reorder; ordrng 1 W11259785 (track) and 1 W11259786 (track)
REFRIGERATOR MAYTAG MFX2570AEM4 MLKNL00TPL1 i.m was leaking installed new i.m ckd ok
DISHWASHER MAYTAG MDB8979FZ2 top rack is broken* installed tracks ckd working ok