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for Gardena, CA
Deon - Gardena, CA
Phyllis - Gardena, CA
The tech knew exactly what to do and I was impressed
Sabrina - Gardena, CA
Oriole was very professional and provided insight on issue. He repaired the unit and we were thrilled to have this resolved so quickly. Many thanks!
Phyllis - Gardena, CA
The service was great
Alfredo - Gardena, CA
The technician was very professional and quick with the service . I definitely recommend paradise service
Patsy - Gardena, CA
Patient waiting for authorization to do work
Oneyda - Gardena, CA
tech came and replaced part fast. Tenant was on site. I didn't see the tech.
Karrie - Gardena, CA
Fast and efficient service.
Oneyda - Gardena, CA
Francis - Gardena, CA
Your service techision did a wonderful job the light is our and he show my wife how to resolve the problem the next time I change the filter I could not figure it out and i consider myseft preity smart LOL I was not at home but please give him my thanks Best Regards Francis B. Earley
Peter - Gardena, CA
Professional and Courteous Service
Andrea - Gardena, CA
Overall, I had a very good service experience with Paradise Appliance. Our fridge essentially went out due to a Freon leak that we did not know about and we were directed to Paradise through our Extended Warranty program with KitchenAid. The phone call and appointment service set-up was very professional and easy. I was disappointed that we could not get a technician to come out for two days, however--a long time to go without a fridge and scramble to keep the food we had! I would like to see this company hire additional technicians to meet the needs of customers who are in more of an urgent situation or come up with novel solutions (such as providing a temporary small fridge) to bridge the gap between the service calls. Our service technician Enrique was on time and called ahead as expected. He worked diligently and was very communicative and courteous. Unfortunately, we were told we had to wait an additional 4 business days (plus the weekend) for the parts to come in! Again, my biggest disappointment would be with these delays to service/repair. It would be nice if there was a way that essential refrigerator parts were more readily available so customers did not lose additional money on food loss, or buying/borrowing coolers and ice (like we did), to try to salvage what we could and have food on hand for those 4+ days. Also, I was not happy that we could not at least have an appointment time scheduled around our availability. Maybe this is how it is for all appliance repair companies, but we could not even request to have a morning window or an afternoon window; we were told we had to keep the whole work day open from 8 AM until 4 PM and would not find out the 2-3 hour service window until the evening before. This is hard on anyone but especially for those working outside the home with children. Still, I would recommend Paradise Appliance and use them again.
Professional Service all around
Rick - Gardena, CA
My repair tech was very informative to what the problem was, assured me he can handle it and get fixed. Timeline was good, repair tech cleaned up after himself.
More job and communication training
Mary - Gardena, CA
I am under a service contract. It took lo long for a repair person to come to my home for each (3) visit. The problem was not known by repair person which cause additional visits. The first person told me what he thought I wanted to hear and the last person who actual did the repair spoke to me as if I would not understand and it would take too long and he needed to be at another job. I was given a 3 hour window to wait on repair person.
Barbara - Gardena, CA
Over-priced service visit; inaccurate repair diagnosis that would have cost more than a new appliance. Had dryer repaired for less than the Paradise service charge.
Kim - Gardena, CA
My washing machine was fixed and the repairman took his time and was respectful.
Mark - Gardena, CA
He was great!
Leticia - Gardena, CA
Great Service! Chris was awesome and very knowledgeable!!
Thanks for working with my time schedule,
Rosalind - Gardena, CA
Phyllis - Gardena, CA
Very Good Service
Robert - Gardena, CA
The service provided by Paradise Appliance was very good.
Betty - Gardena, CA
Sante - Gardena, CA
Three service person was very efficent and fast. Very pleased.
Gary - Gardena, CA
Very easy to set up appointment. Repairman was efficient and did an excellent job.
Karen - Gardena, CA
Kay - Gardena, CA
Fast and efficient
Prompt, excellent service!!
Tito - Gardena, CA
Great service by your technician!
Angel - Gardena, CA
Fast and good
DRYER WHIRLPOOL WGD4815EW2 Q1 no Q2 no.No signiature due to covid-19. Checked the dryer and found metal nut stuck in the front seal. Removed the nut andtested operation.
RANGE WHIRLPOOL WEG745H0FS0 Q1 no Q@ no.No signiature due to covid-19. Left rear burner and center burner and caos needed.; ordrng 1 W10836467 (burnr-head) and 1 W11162114 (burnr-top) and 1 W11161846 (cap-burner)
WASHER WHIRLPOOL WTW8040DW4 Q1 no QA2 no.No signiature due to covid-19. Drain hose is in a sink that drains too slow and siphoning water back in the machine. Customer needs a plumber
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Q1 no Q2 no. No signiature due to covid-19. Leak in system. Compressor was replaced on 09/06/19. No dye showing any where called the techline SR#7729188678 non repairable
DISHWASHER WHIRLPOOL WDF520PADM7 Q1 no Q2 no.No signiature due to covid-19. Checked the dishwasher and found the unit draining normally.
DRYER MAYTAG MGDB835DW3 Customer complaint noisy: run diagnose test found bad kit replaced parts for customer re tested all components ok to manufactory specifics q1nq2n no siganture per covi19 policy thank you Elizabeth; used 1 4392067 (REPAI KIT) from stock
WASHER AMANA n/a Q1 no Q2 no.No signiature due to covid-19. Checked the washer found no water leaking. The suspension rods need to be replaced along with the tub ring. Estimate 433.25 to repair declined. Customer claims this is the same problem as before. This is a call back order.
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Q! no Q2 no.No signiature due to covid-19. checked the refrigerator and freezer temps found 0 freezer temp and 40f refrigerator temperatures. The ice maker bin is full. Complaint ice chute was frozen. Advised customer to clean the ice bin and chute weekly.
REFRIGERATOR WHIRLPOOL WRT104TFDW00 Q1 no Q2 no.No signiature due to covid-19. Found clogged drain with materials from manufacturing. removed the ice and debris.
WASHER MAYTAG MVWX655DW2 Q1 no Q2 no.No signiature due to covid-19. Checked the washer found no error codes. Tested the machine through diagnostics all functions are normal. Leveled the legs to curb the shaking.
REFRIGERATOR WHIRLPOOL n/a "Training complted; (created new UIS, deleted prior attachment to UisID 58083)"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Q! no Q2 no.no signiature due to covid-19. Checked the refrigerator and found freezer overloaded with food and the supply and return ducts frozen. Removed all ice from the ducts to restore airflow.
WASHER MAYTAG MVWB835DW5 Q1 no Q@ no.No signiature due to covid-19. Inlet water valve failed. Replaced the inlet water valve and tested operation.; used 1 w11165546 (valve) from stock
DRYER WHIRLPOOL WGD92HEFW1 q1 O q@ NO.nO SIGNIATURE DUE TO COVID-19. Checked the washer added sheet metal screw to quiet vibration.
WASHER MAYTAG MVWC565FW2 "q1no-q2no--no sign covid-19-f7-e6,,f7e7---replaced motor capacitor and main control. recalibrated and tested through automatic test cycle. unit working ok."
WASHER MAYTAG MVWX655DW0 Q! no Q@ no.No signiature due to covid-19. Replaced the suspension rods actuator and drive pulley. Tested operation all normal.; used 1 W10721967 (CAM) from stock
WASHER WHIRLPOOL WTW8800YC1 "Complaint not draining , found error code F32 , i check pump is good , need main control electronic , ordering part from warehouse , . Q1N Q2N , NO signature for COVID-19"
REFRIGERATOR KITCHENAID KRMF606ESS01 "Training complted; (created new UIS, deleted prior attachment to UisID 33299)"
OVEN WHIRLPOOL WOS72EC0HV00 Q1 no Q@ no.No signiature due to covid-19. Checked the oven found no error codes. Tested elements in component activation and they worked. Tested the oven at 350f and the oven is heating. Customer needs the electricity checked oven heating is slow after 20 minutes temp is only 200f
WASHER MAYTAG MVWX655DW0 Q1 no Q2 no.No signiature due to covid-19. Weak suspension rods; ordrng 1 W10913953 (actuator) and 1 W11130362 (suspension)
REFRIGERATOR KITCHENAID KRFF507HPS00 q1no-q2no--no sign covid--replaced freezer light and tested ok-all lights working.
DISHWASHER WHIRLPOOL KDFE104DWH2 Q1no Q2 no.No signiature due to covid-19. checked the dishwasher found clogged air gap. clearedthe air gap and testedthe dishwasher.
WASHER MAYTAG MVWC300XW1 washer need a new gear case agitoator cam cap and control board call AIG the are going to talk to customer and replace the washer
DISHWASHER KITCHENAID KDTM354DSS4 "Complaint not cleaning properly , found faulty water valve , ordering part; (created new UIS, deleted prior attachment to UisID 55572), ordrng 1 WPW10327249 (water intake valve)"
DISHWASHER KITCHENAID KDTM354DSS4 sr # 7728323915 found some spotson the plates and glass cups call tech support customer is using the recommended detergent have the water temp 135* is using rinse aid spray arm are running request completed Q1no Q2no nosign covid 19 CUSTOMER NEED A MASTERTECH
COOKTOP WHIRLPOOL KICU500XBL REPLACED MODULER q1no q2no no sign covid19 SR7728186885
DISHWASHER KITCHENAID KDTM354DSS4 replace control board and dispenser test ok request completed Q1no Q2no no sign covid19
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "removed ice from freezer compartment replaced fan blade & sealed door frames for both top & bottom with silicone, unit cooling & working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No ; used 1 W10916494 (BLADE-FAN) from stock"
COOKTOP WHIRLPOOL KICU500XBL per the tech line moduler needs to be replaced ordered new moduler file number 7728186885 q1no q2no no sign covid 19; ordrng 1 W10857230 (module)
REFRIGERATOR KITCHENAID KRFF507HPS00 q1no-q2no--no sign covid-19--replaced freezer light and lights working ok.
WASHER MAYTAG MVWC300XW1 remove basket gear case clean shaft replace bad cactuator run test ok request completed Q1no Q2no no sign covid
RANGE WHIRLPOOL WFG320M0BS3 Q! no Q2 no. No signiature due to covid-19. Checked the range found that the burner caps were upside down. corrected the burner caps and tested.
DISHWASHER WHIRLPOOL KDTM354EBS2 q1no-q2no--no sign covid-19--replaced main control and user interface--tested through test cycle for correct operation.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Q1 no Q2 no. No signiature due to covid-19. Checked the refrigerator found old ice jammed in the bottom of the ice bin. removed the old ice and advised the customer to toss out ice older than one week.
REFRIGERATOR KITCHENAID KRFC302ESS02 Q1 no Q2 no.No signiature due to covid-19. Replaced the user interface housing touch pad display board and main control. Programmed the model 25.
REFRIGERATOR KITCHENAID KRFC302ESS02 Q1 no Q2 no. No signiature due to covid-19. Repaired the leak at the condenser inlet joint. Evacuated and recharged the system. the electronic parts ordered are incorrect. No display.; ordrng 1 W10632601 (overlay) and 1 W11416469 (housing) and 1 WPW10746274 (cntrl-elec display) and 1 WPW10317076 (cntrl-elec) and 1 W10516604 (rail)
REFRIGERATOR MAYTAG MRT118FFFZ05 "Complaint not cooling , found not freon on the system , leak on the evaporator and compressor lock , replaced , now its ok tested fine , Q1N Q2 N , not signature for COVID-19."
REFRIGERATOR MAYTAG MRT118FFFZ05 "Unit need a compressor its just lock after i replaced all the parts , returning back with the new compressor .; schdld next appmnt for 5/29 FRI !"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer complaint not cooling : run diagnose test found bad evaporator fan and control board customer requesting money back for food loost advise to call whirpool also not satisfy with procuct will call manufactor or store .q1nq2n wear ppe no siagnture capture per policy covid19
WASHER WHIRLPOOL WFW6620HC0 Q1 no Q2 no. No signiature due to covid-19. Washer won't power on. Put the machine in diagnostics and woke up the washer. Tested the washer in diagnostics number 12 all functions normal.