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for Garden Grove, CA
Mary - Garden Grove, CA
He was super helpful and fixed the problem in a timely manner. Great customer service
Allan - Garden Grove, CA
Great service. Very knowledgeable. Professional. Thorough. Went above and upon than expected.
Gail - Garden Grove, CA
Nice person; good service.
Bill - Garden Grove, CA
Not very happy
Gilberto - Garden Grove, CA
My washer has the same problem. Technician reprogram the washer, it worked for 1 wash, I contact the Home Depot, they instructed me to reset it, it worked for a couple of washes and the problem persists.
Oriale was very understanding of my concerns. Great customer service.
Mary - Garden Grove, CA
Joel - Garden Grove, CA
Ramon was awesome. He clued me in to what was going wrong. Everything is good now
Thomas - Garden Grove, CA
From the first telephone call to the completed fix of our refrigerator, customer service was terrific. Sarkis was a pleasure to have working on the repair. Thank you Sarkis!
Karyn - Garden Grove, CA
Great guy, very knowledgeable in refrigeration.
Very knowledgeable and polite.
Christine - Garden Grove, CA
He was aware of the problem with that type of dryer.
Ramon was excellent
Louis - Garden Grove, CA
Ramon was very prompt and professional. He explained the problem with the product thoroughly. The problem is with the actual product as manufactured, so unfortunately, Ramon could not fix the problem originating the service call.
Maria - Garden Grove, CA
Bad and unplacient experience with the worker/tech. That was send 2 the house don't know the company can have those kind of employees. And how Home depot can send there customers with this company.
Diana - Garden Grove, CA
Della - Garden Grove, CA
Technician was very knowledgeable and helpful and he got here early, he was very kind. Thank you Paradise for your service!
Bob - Garden Grove, CA
Co - Garden Grove, CA
Gilberto - Garden Grove, CA
This technician knew what he was doing. Fixed my washer.
Carol - Garden Grove, CA
A very good worker and very knowledgeable.
I’ve maker replaced parts
Linda - Garden Grove, CA
Good service and replacement was quick.
Marlem - Garden Grove, CA
Cheery and good service.
Teresa - Garden Grove, CA
Victor made me confident in serving my refrigerator
Whirlpool Corporation...defective KitchenAid refrigerator, Service Visit #2
Piper - Garden Grove, CA
Victor called in the early morning 2/25, on the CORRECT telephone number, to confirm the time of service visit #2; Victor arrived promptly at 3:30; Victor affirmed the three new sounds made by the malfunctioning refrigerator. Victor did not send me a copy of the service visit, nor did the Paradise Service Company report the service visit #2 to Pacific Sales and the Whirlpool Corporation
Debbie - Garden Grove, CA
Gilberto - Garden Grove, CA
It took more than a month to get my washer repaired. Finally after waiting for approvals and parts, the washer got “repaired” but found out the washer worked sometimes only on Normal cycle. There is a noise on the motor, delivers and dumps lots of water without washing, and the top control panel plate is loose. Did not expect that from professionals.
Lourdes - Garden Grove, CA
Excellent repair experience.reliable and punctual.
Kristen - Garden Grove, CA
My repair took two trips. The washer was fixed and Mr. Preston even swept la huge pile of leaves out from under my outdoor washing machine.
Kathleen - Garden Grove, CA
Chris did an amazing job with the utmost professionalism!
Lawrell - Garden Grove, CA
really good service clean no mess i rate him a A+
RANGE WHIRLPOOL WP71003353 cx needs sparl module; schdld next appmnt for 6/19 WED !
REFRIGERATOR FD WHIRLPOOL WRF555SDFZ09 "complaing not making ice , found stuck water filter , i just reset the filter housing , now its ok tested fine custumer need to wait 24hrs for a good ice production ."
WASHER WHIRLPOOL MVWC565FW1 cx had unbalanced error code recalibrated tested working good
DRYER MAYTAG MGDB765FW0 "replaced faulty flame sensor & gas coils for no heat issue, ran test working ok.; used 1 wp338906 (flame sensor), and 1 279834 (COIL-VALVE) from stock"
DISHWASHER MAYTAG MDB4949SDZ0 "dishwasher wasnt leveled proporly,, the front was lower tha the back so water woul dleak out the front.. i leveled it better and tested and dw didnt leak at all"
REFRIGERATOR KITCHENAID KRFF707ESS01 Autho: kkpey00xpl2 i need to replace the boards due to the version #.. i also want to replace and relocate the thermistor in ff .. in; ordrng 1 W10843055 (cntrl-elec) and 1 W11089931 (panel-ui) and 1 W11033168 (harns-wire) and 1 W11094466 (valve)
REFRIGERATOR WHIRLPOOL WRT134TFDW00 floor not leveled door being left open causing condesation temp in fresh food side turned to warmest lowed to suggested temp..no further issues
WASHER MAYTAG MVWB865GW0 replace drain hose and tested working good
DRYER MAYTAG MGDB835DW4 door was not closing all the way causing it not to dry clothes all the way and or take to long...hing screw was loose and door catch needed to be widen...tested and working normally now
RANGE WHIRLPOOL KSGG700ESS burner caps were not on coerrectly adjusted caps tested working good
RANGE WHIRLPOOL WFG320MOBS3 cx needs updated burner please direct ship...; ordrng 1 dsW10881749 (cap-burner)
DRYER WHIRLPOOL WGD8500DW4 "replaced bad motor, blower wheel & belt drive with load noise when running, ran thru test working ok."
WASHER WHIRLPOOL WTW8500DW5 "found f-2 e-1 error, bad connection from main cntl to ui panel made repair to loose cable tested in diagnostics working ok."
WASHER MAYTAG MVWB850YWO replaced bearings tested working good called for double labor autho # is mkg4q00xl2
WASHER MAYTAG MVWB850YWO tech helper
WASHER WHIRLPOOL MVWC565FW1 "found door switch error code & stuck key error, replaced main cntrl & door switch assy, faulty board & switch , recalibrated working ok. not same issue from prev visit.; used 1 W11307244 (LATCH), and 1 W11162438 (CNTRL-ELEC) from stock"
WASHER WHIRLPOOL WTW5000DW2 cx concerner not getting enough water tested and recalibrated working good
DRYER WHIRLPOOL WGD8500DW4 needs new motor and blower wheel; ordrng 1 W10849499 (belt) and 1 W11105178 (motor-drve) and 1 WP697772 (blower wheel)
DISHWASHER KITCHENAID KDPE234GPS0 cx got valve fixed on plumming and when i came bake a rat or mouse has chewed through drain house and wires....THIS IS A DIFFERANT PROBLEM
LAUNDRY CENTER MAYTAG MVWB850YWO cx needs bearings replaced; ordrng 1 W10435302 (bearing kit) and 1 WPW10357576 (wash plate) and 1 bearingtool
RANGE KITCHENAID KFED500ESS02 customer has a bropken knob for the infinte switch but thats considered a cosmetic and also customer has scratches and chips on the cooktop glass surface and wants it replaced theres no signs of thermal cracks on it i told her unfortunatly thats cosemtic and she would be reposnible for pay for it its not covered she is very upset and wants to have a new unit i explained she can cobtact kitchaid customer crae for further options
LAUNDRY CENTER MAYTAG MVWB765FW2 cx had cold water and hot water mixed up put in right place and recalibrated tested working good
FREEZER MAYTAG MFX2570AEM4 cx possible leaving door open causing condesation advised cx to make sur edoor is always closed
DISHWASHER WHIRLPOOL WDT970SAHZ0 cx was not draining took hose apart and found debri inside of hose ran it was ubstructing water flow to drain removed tested working good
DISHWASHER KITCHENAID KDPE234GPS0 replaced water valve cx does not have enough water pressure to start dish washer advised cx to get a plumber
OVEN WHIRLPOOL WFG525S0HS1 cx calibartion was off adjuster to 20 and tested working good cx happy
DISHWASHER WHIRLPOOL WDT970SAHZ0 cx door was loose caused by door link spring falling off took door off and put spring back on; used 1 8194001 (LINK) from stock
DRYER WHIRLPOOL WED5000DW2 cx vent is clogged cx needs to clean vent...ran diagnoisiss no problem at this time
WASHER WHIRLPOOL WTW5000DW2 cx button start button was stuck took panel off and removed main control button was very lose reinstalled main control and tested start button several times working good
REFRIGERATOR WHIRLPOOL KSRA25CNSS00 sr 7724807868 still not working; saved tckt
WASHER MAYTAG MVWB765FW2 cx needs main and fascia; ordrng 1 W11195970 (main controlk) and 1 W11135393 (facsia) and 1 W11165546 (water valve)
WASHER MAYTAG MVWB725BW0 cx has normal noise coming from washer normal ...put in spin test mode and teste cycle
WASHER WHIRLPOOL WTW5000DW2 cx was putting to much clothes in washer main control needed to be recalibrated ..tested working good
REFRIGERATOR WHIRLPOOL KSRA25CNSS00 cx needs cntrl electric and ice maker; ordrng 1 2198597 (icemaker assy) and 1 W10757851 (ice cnrl board)
OVEN KITCHENAID KFED500ESS02 cx has broken knob direct ship knobs also cx wants glass cooktop changed but there is no damage other then normal wear and tear...; ordrng 4 dsW11230929 (knob)s
RANGE AMANA AGR5330BAS cx gas valve was off turned it on at gas valve tested working good
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 ff right door switch don't turn on the lights all the time-replaced test good.
DISHWASHER KITCHENAID KDFE104HPS0 i put it to go thru the cycle rince aid not dripping everything working propertly.
REFRIGERATOR WHIRLPOOL WRS576FIDM per female sometimes the egg gets frozen i explained not to put anything at the corner under the diffucer all the way to the botton or will get frozen.
WASHER MAYTAG MVWB835DW3 "complaing washer leaving dark spotting on clothing not cleaning clothes look worse coming out , found bad gear case , just ordering part , i call whirpool and they gave me additional authorization MK1P300XPL2.; ordrng 1 W10811956 (gear case) and 1 W10902814 (washplate) and 1 W10752187 (screw)"