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for Garden Grove, CA
Oriale was very understanding of my concerns. Great customer service.
Mary - Garden Grove, CA
Joel - Garden Grove, CA
Ramon was awesome. He clued me in to what was going wrong. Everything is good now
Thomas - Garden Grove, CA
From the first telephone call to the completed fix of our refrigerator, customer service was terrific. Sarkis was a pleasure to have working on the repair. Thank you Sarkis!
Karyn - Garden Grove, CA
Great guy, very knowledgeable in refrigeration.
Very knowledgeable and polite.
Christine - Garden Grove, CA
He was aware of the problem with that type of dryer.
Ramon was excellent
Louis - Garden Grove, CA
Ramon was very prompt and professional. He explained the problem with the product thoroughly. The problem is with the actual product as manufactured, so unfortunately, Ramon could not fix the problem originating the service call.
Maria - Garden Grove, CA
Bad and unplacient experience with the worker/tech. That was send 2 the house don't know the company can have those kind of employees. And how Home depot can send there customers with this company.
Diana - Garden Grove, CA
Della - Garden Grove, CA
Technician was very knowledgeable and helpful and he got here early, he was very kind. Thank you Paradise for your service!
Bob - Garden Grove, CA
Co - Garden Grove, CA
Gilberto - Garden Grove, CA
This technician knew what he was doing. Fixed my washer.
Carol - Garden Grove, CA
A very good worker and very knowledgeable.
I’ve maker replaced parts
Linda - Garden Grove, CA
Good service and replacement was quick.
Marlem - Garden Grove, CA
Cheery and good service.
Teresa - Garden Grove, CA
Victor made me confident in serving my refrigerator
Whirlpool Corporation...defective KitchenAid refrigerator, Service Visit #2
Piper - Garden Grove, CA
Victor called in the early morning 2/25, on the CORRECT telephone number, to confirm the time of service visit #2; Victor arrived promptly at 3:30; Victor affirmed the three new sounds made by the malfunctioning refrigerator. Victor did not send me a copy of the service visit, nor did the Paradise Service Company report the service visit #2 to Pacific Sales and the Whirlpool Corporation
Debbie - Garden Grove, CA
Gilberto - Garden Grove, CA
It took more than a month to get my washer repaired. Finally after waiting for approvals and parts, the washer got “repaired” but found out the washer worked sometimes only on Normal cycle. There is a noise on the motor, delivers and dumps lots of water without washing, and the top control panel plate is loose. Did not expect that from professionals.
Lourdes - Garden Grove, CA
Excellent repair experience.reliable and punctual.
Kristen - Garden Grove, CA
My repair took two trips. The washer was fixed and Mr. Preston even swept la huge pile of leaves out from under my outdoor washing machine.
Kathleen - Garden Grove, CA
Chris did an amazing job with the utmost professionalism!
Lawrell - Garden Grove, CA
really good service clean no mess i rate him a A+
Very nice and professional.
Sara - Garden Grove, CA
The repair man was clean, professional and personable. He explained to me what he was doing and when he had a problem he was honest and let me know what he was going to do. In the end it was fixed.
Great service ,
John - Garden Grove, CA
Very knowledgeable, professional, knows his business, heard the noise knew exactly where to go. Could not have had a better experience!
Not satisfied, I requested a copy of the report from the technical service
Joseph - Garden Grove, CA
Again I requested a copy of the work report from the technical service person and I have not received any response regarding the paperwork..
Great Customer Service
Julie - Garden Grove, CA
The service tech called prior to arrival, showed up on time, was polite, and quickly found and resolved the issue.
Nancy - Garden Grove, CA
The service technician was prompt and explained about the services that were needed.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 ff right door switch don't turn on the lights all the time.-ordered; ordrng 1 W10847849 (ff switch)
WASHER WHIRLPOOL MVWC565FW1 removed clothes pin from underneath washer causing noise issue ran thu test & diagnostics working ok.
DRYER AMANA NGD4655EW2 "found blocked air vent causing long dry times, advised cust to have someone clear air vent, ran test unit working & heating ok."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 cx just instsalled reverse osmosis sstem cx has low water pressure and needs to change filter
DRYER WHIRLPOOL MGDB835DW4 cx pushing down on start button to hard ...explained to cx that you have to t0uch and not push
REFRIGERATOR MAYTAG MSC21C6MFZ00 "showed is delivering ice fine., i frsch food door bin crack-installed the broken door bin."
REFRIGERATOR WHIRLPOOL n/a was loosing water pressure cause there was some dirt at hose from wall to refrig and lubricated 1 f.f. door cause it was noisy.
REFRIGERATOR WHIRLPOOL n/a "replaced water filter, that customer provided it hard to come out."
DRYER MAYTAG MEDB850WB0 "found f-28 open or shorted moitsture sensor, test sensor checked ok. replaced bad thermistor causing automatic drying issues working ok.; used 1 WP8577274 (THERMISTOR) from stock"
REFRIGERATOR MAYTAG MFI2569YEM installed ice maker ckd working ok
WASHER AMANA NTW4516FW3 "replaced basket with rust stains, ran thu test & diagnostics working ok."
REFRIGERATOR KITCHENAID KRSF505ESS01 ice maker not dropping the ice-replaced ice maker.
REFRIGERATOR WHIRLPOOL n/a cx needs defrost heater and bi metal cx does not wish to proccede
WASHER MAYTAG MVWC565FW1 "replaced bad motor capacitor, no motor movement , ran test recalibrated working ok."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 cx concerned about temp issues temp was not set correctly set to recommeded temp and advised cx on use ....cx not happy with any of my answer and ...advised cx make sure door was closed correctly and cx insited that i stay quit and listen to them ...i did and after they asked another question i answered cx overall not happy with my diagnosis...
DRYER WHIRLPOOL WGD6200SW0 "replaced broken door catch, unit working ok."
COOKTOP WHIRLPOOL WCE55US6HB00 CX HAS NORMAL CONDENSATION SPOTS ON COOK TOP AND UNHAPPY WITH QUALITY OF COOK TOP EXPLAINED CX ITS NORMAL ...NO PROBLEMS AT THIS TIME
WASHER WHIRLPOOL WFW9550WW00 "removed debris from drai pump ran test working ok. advised cust pump may need to be changed in near future, working now cust ok with it."
DISHWASHER KITCHENAID KDTM354DSS5 found kink in thedrain hoseso i unkinked it and now unit is draining proporly
DRYER WHIRLPOOL WGD5000DW3 "found mesh on vent hood causing poor drying performance, removed mesh for cust, ran test on dryer heating ok."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 some stuff on left was frozen-repalced grill assembly
REFRIGERATOR MAYTAG MRT118FFFH01 find frion leak on low side on tob repaird & add 134a 5oz ckd working ok labor not cover
WASHER MAYTAG MVWX655DW0 f5-e3. ran manual test cycle and started load on normal cycle. washer is working ok
WASHER WHIRLPOOL WTW5000DW2 cx not happy with how much water washer fills up with advised cx to use bulky items and sheets ....
MICROWAVE KITCHENAID KMBS104ESS02 replaced lower cavity thermostat and tested for heat.
REFRIGERATOR MAYTAG MSC21C6MFZ00 "showed is delivering ice fine., i frsch food door bin crack send one.; ordrng 1 dsW11223831 (f.f. door bin.)"
FREEZER MAYTAG MQF1656TEW02 evap. motor not running-replaced test good
DISHWASHER KITCHENAID n/a "found dispenser door sticking not allowing soap to enter tub, made adjustment to door to open properly, ran thru diagnostics, working ok."
DRYER MAYTAG MGDB835DW3 "replaced burnt outlet grill causing clothes to stain, ran test working ok."
WASHER MAYTAG MVWB835DW1 "replaced bad inlet water valve no hot water comming into washer, ran test recalibrated working ok.; used 1 W11165546 (WATER VALVE) from stock"
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 some stuff on left was frozen orderde dumper gril with seal.; ordrng 1 W10555984 (grille)
DRYER MAYTAG MGDB835DW3 "found black marks on grill causing clothes to get damaged when dryer is hot, needs grill replaced. also advised cust to change exuast line, had lots of lint inside.; ordrng 1 W11129538 (duct-air)"
RANGE WHIRLPOOL KDRP487MSS03 1 oven burner not working.screws are rusted on all burner heads.needs to be drilled out.small orfice holder on front left and right burner discontinued
MICROWAVE KITCHENAID KMBS104ESS02 burnt no load cavity thermostat.(page 5-2 on service manual); ordrng 1 W10141630 (thrmst-fix) and 1 8205659 (thrmst-fix)
FREEZER MAYTAG MQF1656TEW02 evap. motor not running-ordered; ordrng 1 WPW10236142 (motor-evap)
REFRIGERATOR KITCHENAID KRFC704FSS00 it had a wrong fill tube the heater connector was wrong replaced ice maker got water.
WASHER WHIRLPOOL n/a "cust concerned with fan fresh cycle on all the time after wash cycle, explained feature to cust, that it was turn on & needs to be off before starting a cycle, ran test working ok."
REFRIGERATOR KITCHENAID KRMF706ESS01 was charged the 109.95 on 3-13..evaporaot frosted from top to bottom and side to side. found 44k ohms on thermistor. heater tested ok. needs board and thermistor/bi-metal; ordrng 1 WPW10675033 (main control) and 1 W11109595 (motor-evap)
REFRIGERATOR WHIRLPOOL WRT318FZDM02 installed evap fan motor ckd working ok customer
REFRIGERATOR WHIRLPOOL WRS315SNHM00 "evap. ice up again per tech support to replace the temp. control and gave me a SR, SR#7724348077 replaced temp. control"