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for Cerritos, CA
Edward - Cerritos, CA
Prescott did a very good job.
Akem - Cerritos, CA
Our repairman was great! The problem was solved and we were given directions on what to do if the problem occurs acain
Edward - Cerritos, CA
Service technician ordered a part needed to repair my oven. Within a week The part was delivered to my home. I emailed Paradise stating that I received a part , giving name and part number Off the invoice and requested and received a service appointment. No one showed up on day and time scheduled. I emailed Paradise asking what happened and received a reply saying they called me and let a message they canceled the appointment because they are waiting for a part. I told them no one called and left a message. Two months later I emailed Paradise again asking what is going on? No reply. Called Whirlpool asking they send another appliance service company to repair my 4 month old oven. Whirlpool contacted Paradise and I was told Paradise is expecting the part to be delivered that day. Didn’t hear from paradise for 4 days. Finally they emailed with an appointment time. The service technician, who was great, arrived with the Replacement part that I Received two months ago. He said they mailed this to you! Yes, two months ago. Your company knows it was delivered to me.
Great Service. Larry Grimes knows exactly where to look first for solving the refrigerator problem.
Judy - Cerritos, CA
Larry Grimes is a neat & clean person. He wore his “bunny protective” gears before entering our house. He kept our house clean. He is very professional & knowledgeable technician. He wasted no time in attacking the refrigerator problem by disassembled the “Control/Cable harness” unit from the refrigerator. He further dissected the cable harness, which was assembled in Mexico, and saw a loose wire contact in the “Multi-pins Unit”. He reconnected the loose wire. Then performed all functional tests of the refrigerator. Making sure everything is working in perfect condition. Mission accomplished. We thanked Larry Grimes for all his patience & diligent work in solving the problem. A job well done!
Great service from O. Preston
Allyson - Cerritos, CA
O. Preston is a great tech. He informed us at each step of the process making us feel confident with the service. I hope all your techs take that much ownership of their jobs too.
Malathy - Cerritos, CA
Richard - Cerritos, CA
Arthur - Cerritos, CA
Albert - Cerritos, CA
Oriale Preston was a true professional when he came to look at our non-working microwave. He analyzed the problem quickly, gave us a honest opinion, we thanked him and because the cost of repair to replace our 12-year microwave, we decided not to go ahead.
Nice guy great service
Kenny - Cerritos, CA
Jimmy - Cerritos, CA
The repair service went quick and simple
Irma - Cerritos, CA
knew what he was doing found the main problem and tried to resolve it
Seung - Cerritos, CA
Just visit/ no service was provided
Manjeet - Cerritos, CA
Victor was pleasant to talk to him
Amit - Cerritos, CA
Sravut - Cerritos, CA
Abigail - Cerritos, CA
Performed as he said he would and did a great job.
Bobby - Cerritos, CA
After sever episodes of ice maker failure, Victor seemed to resolve the issue. As of now it is working as it should.
Ray - Cerritos, CA
Ramon Heredia is an excellent technician. His courteousness and servicing ability is a credit to Paradise Appliance Service and Whirlpool is to be commended for using him to represent their products and service.
William - Cerritos, CA
This was a warranty issue. Slow leak from water filter area. Rose did 2 visits to confirm what needed to be done. 2nd visit she replaced a part so quickly and professionally I was amazed.
Home Refrigerator/ice maker
Bobby - Cerritos, CA
Larry was very professional, methodical in his approach to diagnosing the problem with my refrigerator ice maker. Once the issue was found it was promptly repaired and the is expected maker has been performing as expected. Great job Larry, thanks for your service.
Sue - Cerritos, CA
Craig - Cerritos, CA
Sallyann - Cerritos, CA
Excellent & friendly service!
Li-chen - Cerritos, CA
Marnee - Cerritos, CA
Oriale first listened to my description on how the fridge ice and water dispensers were not working as well as the door not closing properly. He then checked the functionality of the ice and water dispensers. He also checked the fridge door. He figured out the fridge not closing properly caused the ice and water dispensers to not work. So he made the adjustment to the door. Now they are working like they are supposed to. Oriale was very thorough and made sure the problem was solved.
Jerilyn - Cerritos, CA
Alvina - Cerritos, CA
Very professional. Did an excellent & fast repair. Had the parts with him & had the washer up & running in little time
DRYER WHIRLPOOL WGDC00 removed sock from blower wheel q1no q2no no sign covid19
RANGE WHIRLPOOL WVU57UC0FS0 "found glass disply falling of cntrl panel held on by glue pads only needs parst replaced. not signed due to COVID-19 protocol. Q1: No, Q2: No; ordrng 1 W11432212 (glass)"
WASHER MAYTAG MHW6630HC0 removed object from water pump cust also needs to have drain cleaned q1no q2no no sign covid19
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "cust says water dispenser makes alot of noise when using, called tech line, needs regulator to reduse water pressure but cust has braded water supply lines to fridge, cust needs to replace line with pex or copper tubing to install regulator. please order part#w10786952 if cust call back. not signed due to COVID-19 protocol. Q1: No, Q2: No"
REFRIGERATOR KITCHENAID KFXS25RYBL2 q1no-q2no-no sign cov19---intermittent ice maker production.; ordrng 1 W10882923 (icemaker)
REFRIGERATOR MAYTAG MSS25C4MGZ00 "replaced dispenser door ice shute, ice cubes getting stuck in flapper door & causing warm air to get inside, advised cust to push paddle after getting ice to release any left over ice from flapper door, unit working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
MICROWAVE WHIRLPOOL WML75011HV "replaced magnitron diode & capacitor, tested working ok.auth#WQVWLQVAL2 not signed due to COVID-19 protocol. Q1: No, Q2: No"
RANGE WHIRLPOOL WEG750H0HZ0 "unit was not turning on replaced main cntrl, ran several test working ok. this is different issue from prev visit. not signed due to COVID-19 protocol. Q1: No, Q2: No"
WASHER WHIRLPOOL WTW6600SW2 "found weak suspension rods causing ul error, needs part replaced. not signed due to COVID-19 protocol. Q1: No, Q2: No; ordrng 1 W10820048 (suspension)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "a loose tape was flapping with the air from condensor motor removed no more unusual noises, q1 no q2 no, i didn't get signature cause covid-19"
REFRIGERATOR WHIRLPOOL KBFA20ERSS01 q1no-q2no--no sign covid-19---replaced inlet valve and checked for leaks
REFRIGERATOR WHIRLPOOL KBFA20ERSS01 q1no q2no-no sign covid-19---cust will need plumber to have supply line repaire/replaced.
OVEN JENN-AIR JGRP436WP01 "replaced faulty user display panel, had frozen jen air logo, unable to use oven, major component cust was not able to operate unit without. ran test working ok. heating & working. not signed due to COVID-19 protocol. Q1: No, Q2: No"
MICROWAVE WHIRLPOOL WML75011HV "found unit making loud buzzing noise caused by bad magnitron, needs parts replaced. auth#WQVWLQVAL2 not signed due to COVID-19 protocol. Q1: No, Q2: No; ordrng 1 W11402082 (magnitron) and 1 W11256462 (diode) and 1 W10850446 (capactr-mg)"
DISHWASHER KITCHENAID KDTE254ESS2 "cust says unit would not start but started working later, ran test thru diagnostics working ok. unable to replicate problem. not signed due to COVID-19 protocol. Q1: No, Q2: No"
REFRIGERATOR MAYTAG MSS25C4MGZ00 "repalced chute test goog, q1 no q2 no, i didn't get signature cause covid-19"
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "replaced ice maker with harness & water valve, ran fill & harvest test working ok, not signed due to COVID-19 protocol. Q1: No, Q2: No"
RANGE WHIRLPOOL WEG750H0HZ0 q1no-q2no--no sign-covid-19---not scrolling up or down in settings..reset board and is working ok.
RANGE WHIRLPOOL WEG750H0HZ0 "replaced ignitor & dsi module for intermitten no lighting on bake setting, tested working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
OVEN JENN-AIR JGRP436WP01 "found display not responding only has jen air logo display, needs parts replaced, cust may cancel wants to look in to mabe replacing unit but still wants to keep parts order. not signed due to COVID-19 protocol. Q1: No, Q2: No; ordrng 1 WPW10464535 (display cntrl) and 1 W10888661 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRS312SNHW02 q1no-q2no--no sign-covid-19---not cooling..pink wire terminal not all the way into connector---reinstall and tested for correct operation.
DISHWASHER WHIRLPOOL WDF520PADM7 "replade motor/pump, test good.q1 no q2 no ,i didn't get signature cause covid-19"
DRYER MAYTAG MGDB835DW4 "replaced faulty gas coils causing no heat, ran test working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No authorization # mqlouqlapl1; used 1 279834 (COIL-VALVE) from stock"
REFRIGERATOR MAYTAG MSS25C4MGZ00 sone ice under ice container ordered; ordrng 1 W11324790 (dispencer chute)
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "found broken wires to ice maker at bottom freezer door, unable to repair needs door replaced auth#WQKNJ00XPL2; ordrng 1 LW10691266 (dor-fip) and 1 2man (2man)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 adjusted freezer door seals and freezer door Q1 no Q2 no Q3 no no sigh covid19
WASHER WHIRLPOOL WTW4955HW1 "replaced main cntrl board & actuator shifter, ran test in diagnostics working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No; used 1 W10913953 (SHIFTER) from stock"
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "found broken wire to ice maker, replaced part tested in harvest & fill now working ok.not signed due to COVID-19 protocol. Q1: No, Q2: No"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "replaced UI, and main board test good.q1 no q2 no, i didn't get signature cause covid-19"
REFRIGERATOR KITCHENAID KSSC36QTS02 "found display not working short inside door, broken wire. part discontinued unable to replace door to repair unit."
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Training completed , this unit is a 600a we dont have the freon yet to work in this unit ."
REFRIGERATOR WHIRLPOOL WRT112CZJW00 q1no-q2no-no sign covid-19--file case #7727916354...found freon leak.. 600a unit. not repairable
WASHER MAYTAG MHW5630HW0 "replaced bad door gasket with holes causing water leak, ran test with water working ok. found low flow error when testing cleared pressure hose & reinstalled connector to pressure switch, ran to times now ok. cust called for repair before warranty expired. not signed due to COVID-19 protocol. Q1: No, Q2: No"
OVEN WHIRLPOOL WFE505W0HS1 "found broken wire to supply terminal block causing no heat. made proper wire repair unit tested & working ok.not signed due to COVID-19 protocol. Q1: No, Q2: No"
REFRIGERATOR KITCHENAID KSSC36QTS02 "light display does not light up has 5v dc from main cntrl to display, auger motor cover in ice needs parts replaced; ordrng 1 W10822635 (motor) and 1 WP2318082 (shaft) and 1 WP2318054 (cntrl-elec) and 1 WP2315559 (sleeve)"
REFRIGERATOR KITCHENAID KRFC704FPS03 q1no-q2no--no sign-covid-19----leveled refer door so handles are level. reinstalled aue filter.. unit is working properly.
WASHER WHIRLPOOL MAH8700AWW needs door but NLA
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "replaced bad thermistor was not attached to evap & main cntrl board casuing ice build up issue, unit cooling & working not signed due to COVID-19 protocol. Q1: No, Q2: No"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "removed lots of lint packed on condenser coils causing poor air flow, also found no lights on when door was opened, power cycled unit compressor is running lights are on unit is cooling. advised cust to allow several hours to get up to temp."
RANGE WHIRLPOOL WEG750H0HZ0 unit not starting all the time needs parts replaced; ordrng 1 W10860916 (module-spk) and 1 WPW10475149 (module-spk) and 1 WPW10324262 (igntr-oven)