Steven

Steven

Paradise Appliance Rated 4.9 out of 5 stars based on 14 customer reviews

We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Irvine, CA 92604
Steven
Job Details: 08/03/2021
"Q1 No Q2 No, No Covid 19Customer had the intial complaint that her washer wasnt agitating through the wash cycle i lwent through customer not satisfied with condtions of machine and would like a newer machine that is more energy effiecient in regards to water. I unplugged unit and pulled washer out I removed the motor cover and found that the shifter had popped out of place. I removed the shifter checked for damges found none and I installed shifter back into place properly. I recalibrated washer and Cx instruct on how to us/load washer properly. As of now all specs are in working order"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Irvine, CA 92604
Steven
Job Details: 08/03/2021
"Q1 No Q2 No, No Covid 19Cx compliant was that the front left burner was not working. I checked all the other burner including the oven and they all were in working order. I will need to order the switch, element, I will need to rs for a later date; ordrng 1 W11396790 (heating element front left) and 1 814399 (receptical) and 1 WP3149400 (switch)"
We serviced a
WHIRLPOOL MICROWAVE OTR
Model WML55011HW5
Near Irvine, CA 92602
Steven
Job Details: 08/02/2021
"Q1 No Q2 No, No Covid 19DOUBLE LABOR# WY3WT00NL2Customer complained that there was an issue with ventilation on unit and we replaced the oven vent that expels air customer was pleased with vent compared the previous vent and had to pull down unit becuase vent was installed imporperly and vent was blowing backwards . As of now everything is in wokring order"
We serviced a
WHIRLPOOL DRYER
Model WGD8500DC4
Near Orange, CA 92865
Steven
Job Details: 07/31/2021
"Q1 No Q2 No, No Covid 19I unplugged/ pulled unit out. I removed the entire drum and removed the old pulley, belt, and rollers. I installed the new pulley kit, and installed the drum/belt back on properly. I plugged dryer back put back into place propelry. I ran/tested dryer no longer making noise and dryer heating up good. As of now all functions are in wokring order"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Garden Grove, CA 92840
Steven
Job Details: 07/31/2021
"Q1 No Q2 No, No Covid 19I removed the old hose with the hole in it, and I installed the new hose on properly. I recalibrated washer and ran a diagnostics test as well, all specs are in working order as of now."
Margarita ‘s appreciation fir Steven
Irvine, California
08/03/2021
Three prior technicians came for the same issue, without solving the problem. Steven understood the problem, had a tentative solution fir it, but did nit stop there. Wanted to give the problem the best solution. Came a second time with a much more senior technician. They worked together to confirm the workability of the solution and ordered the needed parts. He came a third time to install the new part. The issue was fixed in the best possible way. It was a design issue . Steven was able to identify and fixed the issue with satisfactory result. Steven is always punctual, courteous, responsive and responsible.
Overall Experience
Garden Grove, California
08/02/2021
Steven was very nice and knew just what to do. We missed the washer because he had to order parts so wasn't able to fix it the first trip.
Overall Experience
Jubal
Santa Ana, California
08/02/2021
Contact throughout the process was good. At each step Steven let us know what was going on and what was going to occur. He and Jonas always arrived masked and in the time frame stated for that day. They worked well together and cleaned up the area well after each visit letting us know what we needed to do to facilitate their better access to the machine. All encounters were productive and respectful.
Overall Experience
Irvine, California
07/26/2021
Overall Experience
KN
Garden Grove, California
07/21/2021
Steven definitely knew what he was doing! He was quick to diagnose the issue(s) and fix. After, he clearly communicated what happened and gave suggestions on settings and amount of clothes to load for the washer for longevity.
Overall Experience