Joel - Norwalk, CA
I will not recommend Paradise because They always late or They don’t show up to their appointments
Fixed it right
William - Irvine, CA
Sarkis knows how to fix it right. We had another technician try to fix our fridge and he knew what to do
Irene - Laguna Hills, CA
Scott was just awesome. He was able to correctly determine the problem with my washing machine and adjust it. He was kind and respectful in every way. This survey is a little late, but I have been ill. I hope Scott gets to see this. Thank you Scott!
Dalila - Lynwood, CA
Barbara - Gardena, CA
Over-priced service visit; inaccurate repair diagnosis that would have cost more than a new appliance. Had dryer repaired for less than the Paradise service charge.
Alex - Los Angeles, CA
Gentleman who came to repair was very friendly, explain everything and did it at the fast time
Claudia - Trabuco Canyon, CA
Professional, prompt, friendly
Megan - Hawthorne, CA
Robert was great! He showed up on time with parts needed in hand. He fixed our oven quickly. He was friendly and curtious. I was very happy with how this service call went! Thank you for your help Robert.
Dish washer stop draining
Rudolph - Los Angeles, CA
This was a dishwasher repair, it was taken care of on the date and time promised, it was fixed and the repair man did a really good job. Couldn't bea
Gerald - Huntington Beach, CA
Wendy - Cypress, CA
Great service!! Very professional and knowledgeable service tech!!
Jeule and Daniel - Irvine, CA
Francis was honest and conscientious. He was unable to fix our washer and dryer because the parts that were sent to us were both damaged. He went over the best way to go about getting things handled and what our next steps would be. Great service!
Mark: Excellent service very professional
Mark - Torrance, CA
Rose was very professional and efficient. She diagnosed a problem immediately and was prompt in returning with all the parts needed to fix the problem. She was amiable, polite, and has a great sense of humor. When our next appliance breaks, we will call paradise and request Rose as our repair person.
Charles - Long Beach, CA
Allen - Cerritos, CA
Richard - Irvine, CA
good service. will need to come back though.
Lizbeth - Bell, CA
very good and efficient ,fast,polite
Benjamin - Los Angeles, CA
Gloria - Los Angeles, CA
Technician was really helpful
The service was very good, the price was a little steep.
Virginia - Norwalk, CA
The worst experience!
Maribel - Long Beach, CA
I've had a terrible experience with the companie's technician, Ramon Heredia. Horrible customer service, very rude and unprofessional. Issue after issue arose. I was so fed up in the end, I had to fix the problem myself.
Great Service, Knowledgeable Technician
Ann - Los Angeles, CA
Derril - Bellflower, CA
The technician was great, however we are still having issues with the refrigerator
Karen - Los Angeles, CA
Called out technian to fix oven internal temperature gauge, which has not worked since we got oven last year. Tech could not solve problem, ordered parts and told us he would return Dec. 24 with parts to fix (before we hosted Christmas dinner). We requested window of 8-10 a.m., but schedulers put us for 1-4. I returned home at 12:15 to phone call message that he came early, and found part had been put through mail slot. Calls to tech and office were unanswered and then later told it was too late, so no effective thermometer for Christmas turkey. Rescheduled for a few days later, tech then called day of appointment to say he had wrong part, canceled appointment. Rescheduled again for next week.... we will see....
Excellent, clean, & efficient.
William - Santa Monica, CA
Sarkis is a pro. As a General Contractor in Santa Monica, I understand the value of quality employees and would love to have him on one of my crews!
Darlene - Los Angeles, CA
Definitely knew what the source of the problem was and had it fixed in no time.
Sukari - Hawthorne, CA
The scheduling was an issue both times and my appointment was changed the first time and the second time the appointment wasn’t right but in the end it worked out. Chris was great, though he wasn’t given any notes from The previous guy so he had to trouble shoot again (waste). Would be best for paradise to give their workers as much info as possible. There was an issue with the charge but we worked it out and I thankfully have a working dishwasher! I admit when whirlpool contacted me that they would give me the part I needed for free I asked them to set me up with a different repair company (I didn’t want to use paradise again) but I figured it would be best because of continuity (but my guy didn’t even get work notes from the previous guy two weeks before). In the end I’m just happy to have a working dishwasher. Chris was great but my overall experience with paradise was mediocre, there is room for improvement for sure.
Maytag stack washer and dryer
Edward - Inglewood, CA
Charles - Lomita, CA
Pamela - Signal Hill, CA
Chris was great! Day after Xmas at my door First thing in the morning with a big smile wanting to help my leaky dishwasher from flooding the floor anymore. Just an awesome guy with a smile and a helping hand he was wonderful but gladly have him back again. He fix the problem that the prior service man did not install right thank goodness for Chris 💫👍
Adriano - Newport Beach, CA
whirlpool Washing machine
Amanullah - Cerritos, CA
Michael - Redondo Beach, CA
Clean cut serviceman.
Stove flame clogged
Michael - Westminster, CA
Way too expensive for cleaning up
Richard - Palos Verdes Estates, CA
It is comforting to know that when your organization shows up for a repair, it's done correctly, thoroughly, professionally, etc. Thanks, guys.
Howard Berry - Rancho Santa Margarita, CA
Did not look under unit
Richard - Redondo Beach, CA
Good outcome but 5 visits required
Gabby - Norwalk, CA
Francis was on time polite honest and friendly. He fix my stove just in time for the holidays.I highly recommend him. Thanks KitchenAid paradise and Francis for making my Christmas merry and bright.
Buford - Los Angeles, CA
The machine still needs attention. New problem as a result of the repair
Good service and quick response
Victor - Orange, CA
No words, justa GREAT service !
Sal - Hawthorne, CA
Ali - Bell, CA
Good job and fair price
Nick - Huntington Beach, CA
Enrique Martinez - Elliott Service Visit
Doug - Redondo Beach, CA
Enrique was punctual, clean and offered quick diagnosis. Also like the ability to schedule visit online.
Worst service ever !!!
Jacob - Long Beach, CA
Carlos - Compton, CA
Professional & Courteous
Marc - Los Angeles, CA
Margaret - Los Angeles, CA
Over exceeded expectations
Shineetra Frazier - Long Beach, CA
Victor was quick professional and always on time.
James - Cypress, CA
Marta - Los Angeles, CA
Lauren - Long Beach, CA
Very nice and pleasant, great job
Nice Guy , good service !
Katsuhito - Long Beach, CA
Very friendly. Great service
Tina - Los Angeles, CA
Great service. Very friendly.
Best Service in Southern California
Robert - Newport Beach, CA
Jonatan Hitchman was your representative and he was friendly, courteous, and very knowledgeable about the product and how to repair our issue. He can equipped to handle the problem.
prompt, courteous, good job
Irene - Torrance, CA
Barbara - Los Angeles, CA
Difficult.......lots of issues. Took several visits and some times they wouldn’t call to give the arrival window.
Ellen - View Park-Windsor Hills, CA
Personable and skillfull
Aisaha - Garden Grove, CA
I received very good explanation of the issues.
George - Los Angeles, CA
Karina - Downey, CA
Larry was an amazing technician and I hope I don't have any other issues but if I do, I would love him to be the tech that comes out. Awesome job!!!
Shirley - Cerritos, CA
Preston was very knowledgeable and helpful. He was pleasant & answered all my questions regarding my 10+ year old washer. I will be calling you again should I need repair on my new washer. Thank you.
Gloria - Lynwood, CA
It was a great experience
Alicia - Los Angeles, CA
John - Manhattan Beach, CA
Enrique was great and was able to repair the lights in our refrigerator. I highly recommend him.
Jeff - Los Angeles, CA
best service experience i have ever had.
not so great....
Kimberly - Long Beach, CA
can't move the fridge...broke my candle...and not say sorry...
Janette - Los Angeles, CA
Incredible service, incredible care!
Alicia - Huntington Beach, CA
This company is not only professional but they're empathetic. They listened to my explanation and history of refrigerator defects without rushing me through. I would recommend this company above all! Thank you to management who obviously understands customer service and values their customers and employees! Exemplary organization.
Paulette - Los Angeles, CA
Great Service and knowledgeable technician
Marcia - Inglewood, CA
Great Service, but issue not fixed
Kathy - Newport Beach, CA
My husband and I have been so impressed with Jonathan. He is professional, friendly, and knowledgeable. Unfortunately however, the repairs on our dryer have not fixed the issue. The dryer still is making a loud grinding sound when it is running that Jonathan, myself, and my husband can still hear. Jonathan is now wondering if perhaps the machine was dropped at some point during delivery, etc. We really don't know. We have been in touch with Expressions Home Gallery who we purchased the machines from. We are waiting for resolution. These are brand new machines in a brand new home and our expectation is that they should be working as such. That being said, while we are greatly disappointed with the machines, we have enjoyed having Jonathan in our home and have found him to be incredibly professional. Our star rating is not a reflection of him in any way.
Neil - Cypress, CA
Sarkis is a very nice man. He was clean, happy, and very easy to talk to, and he was on time.
Alan - Mission Viejo, CA
Fast and Efficient
Glenn - Huntington Beach, CA
After the technician departed I experienced the same problem as before with my washer. John gave me his cell number and told me to call him if the problem reoccurred. I called John and he said he would call me back but did not call. I am still having problems with my washer. Poor service
Hugo - Marina del Rey, CA
The mechanic was not knowledgable.a few days later parts came loose and I had to call for someone else to come and fix it.Second service was very good
Eric - Costa Mesa, CA
Christian - Lomita, CA
Refrigerator was quickly fixed and service was very friendly.
Great customer service
Guy - Fountain Valley, CA
Reporting that from the appointment process to the service call this company performed everything they promised.
Fair there was a delay with parts required to fix the problem but it was then fixed quickly.
Pamela - Newport Beach, CA
Jennair Range repair
Susan - Newport Beach, CA
The service by Johnny was great. He is efficient, timely and informative. I hope that I don’t have any further issues with our range. But if I do, I would call upon Johnny at Paradise appliance.
Susan - Culver City, CA
The technician took his time and explained everything and did a thorough job
John - Long Beach, CA
Kay - Gardena, CA
Fast and efficient
Very professional service
Derril - Bellflower, CA
The representative, was professional, very knowledgeable. Not sure about the product itself, as it is not completely fixed, we made a second appointment, and hopefully it will get fixed
Cheryl - Long Beach, CA
Timely and professional
Loretta - Compton, CA
Rebeca - Los Angeles, CA
Profesional, great communication
Lisa - Anaheim, CA
Victor is an excellent technician. Courteous and professional.
Peter - Torrance, CA
Service was good, very friendly. A reschedule for a Saturday never happened, however, and was delayed to the following Wednesday.
Victoria - Santa Monica, CA
Great on the phone and great repair man. Fabulous service.
Propt and good service
Brian - Buena Park, CA
I was completely satisfied with the service
Makusan - Long Beach, CA
Our service person was very knowledgeable and answered a question about another Whirlpool kitchen appliance we had.
Rosemarie - Garden Grove, CA
Preston arrived on time as confirmed. He was professional and courteous. He finished the job in a fairly quick time frame . I have no complaints and will use Paradise appliance again if needed in the future.
Prompt, excellent service!!
Tito - Gardena, CA
Great service by your technician!
Leaky fridge fixed
John - Hermosa Beach, CA
Geeta - Irvine, CA
Jorge was knowledgeable about the refrigerator & was able to revolve the issue , after making couple of trips and ordering the right parts
Eric - West Hollywood, CA
3 months and appliance still not working
Mark Brunetz Designs - Los Angeles, CA
On behalf of our client, Michael L., we purchased a Kitchen Aid Beverage Drawers. The unit has not worked since day one. Paradise has now sent out two technicians and replaced an electrical panel on a new unit. As of today, the unit still does not function properly. We are requesting that the unit be replaced through our showroom rep at Ferguson. This has been an incredible inconvenience to our client and to us as a high profile design firm. We hope that this message lands n the appropriate desk for some to take action. Thank you. Mark Brunetz Mark Brunetz Designs
Craig - Buena Park, CA
Very satisfied with Preston. He knew exactly what needed to be done. He was fast to install the part.
John A - Westminster, CA
It was easy to set up an appointment with Paradise and the technician Johnny was excellent. On time and fixed right the first time. Thank you!
Marrilyn - Long Beach, CA
Hopefully Jonathan is my new best friend. He was great and Paradise appliances are on their game Thank you
Eddie - Los Angeles, CA
The gentleman was very professional and knowledgeable.
Angela - Culver City, CA
Ray was extremely helpful and knowledgeable. And when I called the store, they were also helpful and friendly.
Monzer - Irvine, CA
Jorge is so professional and knowledgeable at his job
Anne - Huntington Beach, CA
Horrible all around. If anything ever happens again while on warranty we will be sure Whirlpool does not refer us to your company.
Refrigerator home service
Viet - Lomita, CA
Steve - Rancho Palos Verdes, CA
It all happen the way it should have ,good service from the lady!
Hugo - Marina del Rey, CA
Hong - Palos Verdes Estates, CA
Allen - Torrance, CA
All requirements were met and the performance was done with enthusiasm.
Blanca - Inglewood, CA
Great customer service!
Wendolyn - Los Angeles, CA
The service technician was very respectful and explained thing in terms I could easily understand.
Rogelio - Torrance, CA
Edi was on time, diagnose the problem of the washer, fix it and then test it to make sure that it is working ok. Edi did a very good job / great service. Thank you.
Paula - Torrance, CA
Ken - Laguna Beach, CA
Jerry - Rancho Palos Verdes, CA
HOWEVER IT'S STILL BROKEN! YESTERDAY WHEN WE WASHED A LOAD OF CLOTHS IT STILL LEAKED WATER! NEED TO SEND TECH BACK OUT ASAP!
Cecilia - Los Angeles, CA
Prompt and quick turn around time. Excellent troubleshooting skills and able to repair immediately. Thank you for ur service.
Diane - Garden Grove, CA
The service technician was wonderful! He was very helpful and gave me valuable advice on caring for my washing machine! I would 100% recommend Paradise Appliance to my friends and family.
very good and profesional service.
Yoram - Beverly Hills, CA
I had insurance so there was no cost.
Confident and Professional
KitchenAid Fridge guy - Redondo Beach, CA
Victor was very professional. Called before arriving. He listened to my concerns about the refrigerator repair. Although he could not confirm any reason why my unit continues to leak water, he was able to give me ideas of why it may be building up ice that is then thawing cause water puddles. While reviewing the unit he was able to identify a issue that was causing excessive “sweating” under the icemake and recommended a fix that was available. He had to order and return again for replacement which went well.
Great Tech, bad results
Luis - Los Angeles, CA
The tech was awesome and made sure that the problem could be addressed. However the issue did not get fixed. The power cord was not orderable and answer was whirlpool did not sale. I ordered the part from home depot and replaced it.
GREAT SERVICE FROM THE TECHNICIAN, BUT TOOK A WHILE BECAUSE PART HAD TO BE ORDERED
Stella - Downey, CA
excellent service (John)
Margie - Fountain Valley, CA
Service representative was on time,called prior to arrival,polite, and extremely helpful. While he was unable to fix our microwave oven (due to part being discontinued by manufacturer) he gave us very helpful advise on how to replace our unit by contacting the manufacturer.
Erika - Torrance, CA
Chris was very patient. he fixed multiple issues w/ the dish washer.
Nice repairperson but I don't recommend Paradise
Lorena - Cypress, CA
Francis was a very nice and knowledgable repairman. He was a breath of fresh air and he gets 5 stars! My microwave had been broken for a month and they kept sending out repairman after repairman, each time needing more and more parts that had to be ordered. FOR AN ENTIRE MONTH! Francis walked in and had it fixed in 10 minutes! But then he read the work order which said to replace parts so he had to tear it all down and replace the wiring, even though he had it working. Appointments were made and they never called to give me the time frame for the service call. When I called them I would often have to wait up to 25 minutes on hold to speak to someone to find out if the service call was happening and what time they had it scheduled for. I was not asked when it was good for me, but rather told that they would be there on a certain day and time. The actual repairmen that came were always nice and polite and friendly, but until Francis, they didn't know how to fix it. This was warranty service.
Thanks in time for a Merry Xmas
Julie - Los Angeles, CA
Jacqueline - Los Angeles, CA
Bernadette - Long Beach, CA
Great customer service
Lionel - Downey, CA
Was satisfy with service. They called me prior to their arrival to confirm my appoint.
Sharon - Los Angeles, CA
Howard - Los Angeles, CA
Erin - Huntington Beach, CA
Sam is great!
Sherry - Los Alamitos, CA
Fast and knowledgeable
Kitchenaid Warranty Service
Alvin - Cypress, CA
Great and quick service!
Susan - Newport Beach, CA
Johnny was professional, informative and friendly. He thoroughly explained the actions necessary to complete the repair.
Excellent Service & Responsiveness
Nadeem - Rancho Palos Verdes, CA
Great experience! Good prices and expert knowledge!
Joanne - Irvine, CA
I would highly recommend Paradise to my friends and relatives!
The technician knew his job. He made me feel very comfortable and told me exactly what I needed to do to operate my dryer.
Rodney - Irvine, CA
Read Review title
Lorena - Cypress, CA
Ramon is a very nice man.
Frances - Cypress, CA
Sarkis provided outstanding service. He was respectful and quickly completed the work. I do think that Kitchen Aid should have paid fro the service since their product stopped working less that two years of owning the product.
Kathy - Lakewood, CA
Veronica - Rancho Palos Verdes, CA
Barbara - Hawthorne, CA
Great service and fast!
Ruth - Artesia, CA
Fransis cruz was very fast and knew what the issue to my stove applicance and gave me helpful tips if it happened again. And a business card.
Eugene - Fountain Valley, CA
Confirmed what I suspected and took the appropriate action for a replacement.
Excellent professional service
Ed - La Palma, CA
Excellent professional and friendly service
Dimitri - Los Angeles, CA
We were disappointed the technician didn’t have the parts required to repair the washing machine, which delayed the repair a number of days - which became even longer when the parts were delivered a day late. Once the technician arrived, the repair was done is 15 minutes.
Caroline - Fountain Valley, CA
Ramon and Jeremy were punctual, courteous, and quick to replace broken parts on my dishwasher. High recommend their services
My Vo - Long Beach, CA
Great communication and service
(gene - Redondo Beach, CA
person sent out did not properly check machine replaced 1 part but that did not fix AND he left screws out of machine so top moved all around, came out another time replaced another part, did not fix worked 1 time then stopped DO NOT RECOMMEND THIS COMPANY
Robert - Irvine, CA
Myra - Hawthorne, CA
I’ve had some bad experiences in the past with technicians coming in and fixing our appliances so I was skeptical about this new company, Paradise Appliance. When I first met Enrique, he greeted me and introduced himself in a kindly manner. He was very professional and explained the process every step of the way. He then made sure he ordered the correct part and I got my appliance fixed the same week! He understood how much we were in need of our refrigerator especially since most of our food went bad because of it not working. When he came to replace the part he made sure I didn’t have anymore questions. He was very clean as well. He restored my faith in whirlpool again. I can see why they hired this company to look after their appliances. Thank you so much for hiring someone like Enrique. He’s friendly, honest, reliable, professional, kind, and truly wants the best for his customers. I hope he gets recognition for how well he does. He deserves this and so much more. I appreciate your company !
Excelent service and very fast!
Omar - Anaheim, CA
Came to inspect and then order the parts and working 3 days they came back to replace and was done very timely and properly. Would definitely use again if needed.
Great service! Ray was great!
Pamela - Marina del Rey, CA
Ray was amazing! I would recommend him and paradise to all friends and family!
Excellent in every way
Molly - Mission Viejo, CA
Everything went smoothly from beginning to end. Responsiveness was extraordinarily on the phone, scheduling was easy and convenient, follow up communication was great for pinpointing a 3-hour window, service man called again to notify he was within distance to us, and upon arrival, he was knowledgeable, courteous, and efficient. Thanks Paradise!
Amazing and incredibly professional service
AJ - Lawndale, CA
Silvia - Paramount, CA
I would love to have this same technician work on my washer if I needed service again.
Tammy - Long Beach, CA
Thanks for taking care of my washer.
Lisa - Los Angeles, CA
An honest appraisal!
Paula - Westminster, CA
Johnathan came on the time that was promised and checked out my refrigerator, which had gone on the blink the day before. He gave me the bad news, the part that was failing was no longer available and the other part that possibly could be the cause of the misery was not guaranteed to take care of the problem. So, that was the information that I needed to make an informed decision, namely: last rites for the old and start looking for a new refrigerator. Thanks Johnathan, your candor was much appreciated.
Anna - Huntington Beach, CA
Ramon was friendly, and straight forward. Re-set the washer and advised future action. He really seemed to care about the customer's experience with Paradise Appliance.
quick service - very informative
Margie - Inglewood, CA
Cliff - Cerritos, CA
Very fine service. Found the problem quickly. Recommended course of action.
Very Disappointed in Paradise
Greg - Santa Ana, CA
Pretty disappointed with our experience with your company yesterday. First off, the appointment was scheduled between 8-12pm. Noon rolls around and no one showed. Didn't get a call from anyone at Paradise explaining why he didn't show up. I finally called and was told he was running late and had two appts in front of me. He finally showed at 3pm. Unfortunately, my wife sat at the house all morning waiting for the technician. Not cool. When the technician came to our house he diagnosed a failed motor as the issue with our 2 year old KitchenAid dishwasher. He quickly offered to repair the motor for $450. We declined the repair and gave him a check for $109. I went home, cleaned out the filter in the dishwasher, started it up and it ran without issue. There was no failed motor - the filter needed a good cleaning. Pretty sad we still have to deal with this type of “theft” from service providers. I'd like a refund on the service call, but can only imagine requesting that would be a waste of time. I will be calling Whirlpool and letting them know about our experience with their recommended provider.
Rose is great
Josh - Los Angeles, CA
Knowledgeable, Hard working, and good company
Larry was on time, efficient, very polite. Great service
Barbara - Stanton, CA
Doug - Long Beach, CA
Good recomendations on existing status of washing machine and good insite on repair options vs new equipment.
Prompt and knowledgeable
Anthony - Los Angeles, CA
Truly excellent service and very reasonable!
Cory - West Hollywood, CA
Pablo was the repair technician from Paradise Appliances and we couldn't ask for better service.
Thelma - Downey, CA
Lorne - Buena Park, CA
Showed up on time and got the job completed quickly. Very knowledgeable and polite.
Rosie - Huntington Park, CA
I was very satisfied with the service person it was sent to us, very honest and professional.
Linda - Mission Viejo, CA
Great service, Doug was outstanding. Great attitude!
Ardent - Anaheim, CA
Preston was Great! First off, he was on time and diagnose the problem precisely, order the parts and came back in 3 days to install and Perfect! My machine is back in business!! Awesome work.
Luis - Carson, CA
Great service on time
Great service, awesome price
Adriano - Newport Beach, CA
Great Service. Prompt response.
Kim - La Mirada, CA
Larry was great! Professional, courteous, on time, and a pleasure to have in our home. We are very grateful for the great service.
Steve - El Segundo, CA
Mr - Los Angeles, CA
Paradise completed the work with exceptional skill. The only issue was the parts and scheduling...which is an industry standard...
John - Irvine, CA
He was great, fixed both problem
I am satisfied very with The Home Depot Protection Plan and Paradise appliance for their customer service.
Joseph - Garden Grove, CA
I am also very happy that the parts which had Mold, were replaced with new parts. I will continue to monitor the situation of MOLD.
Great service and very knowledgeable
Andraca - Los Angeles, CA
Carrie - Costa Mesa, CA
We are thankful to have John’s expertises. He spent a thorough amount of time reviewing the issues we were experiencing and trouble shot several options before the frig water housing was replaced to ensue it was the correct choice. After he confirmed, he did a beautiful job replacing the fliter and informing us. Nice work!
On time order part said exactly when it would come and he be back to fix it
Keith - Culver City, CA
KitchenAid Refridgeration Repair
Patrick - El Segundo, CA
The repair technician was on time, professional, figured out the problem and fixed it in a reasonable amount of time.
Extremely professional and was always smiling. He was on time and performed his work in a timely manner. He was efficient and friendly.
Racheal - Huntington Beach, CA
Extremely professional and was always smiling. He was on time and performed his work in a timely manner. He was efficient and friendly. Even though it was just me alone at home I felt safe having him work on my fridge.
Alisa - Redondo Beach, CA
Roger Anderson - Los Angeles, CA
Francis is very knowledgeable and personable.
Jd - Los Angeles, CA
John - Los Angeles, CA
Adele - Los Angeles, CA
Francis was sincere and accurate!
Poppy - Los Angeles, CA
Robert was on time and professional.
Personable & Pleasant Service Repr
Susan - Aliso Viejo, CA
Provided a good explanation on the problem and what to expect in the future
Liborio - Carson, CA
Our service rep was amazing! Very kind and helpful. He was very professional and our washer works great so far!!
James - Fountain Valley, CA
johnny was great
Ronald - Compton, CA
I had a great experience with my service person. He was courteous and very helpful
Beverly - Huntington Beach, CA
missed tech call, called Paradise customer service on hold 14 minutes, then the tech arrived. Thanked him for showing up. he replaced a part, dryer works, tech was very clean, polite and knowledgeable. He was great! Customer service should never make you wait 14 minutes on hold!
Annie - Anaheim, CA
Great service!!! Sarkis Mossessian was very professional and pleasant and very knowledgeable. He saw the problem and fixed it and made me very happy. Thank you!!
Hugo - Marina del Rey, CA
Edi always shows up for his appointments and gets the repairs done
Great installer, but back office needs work
Mary - Mission Viejo, CA
The scheduling is very disorganized, and on the first visit the technician wasn’t given the part I told them was needed. So after waiting a week, I had to schedule another appointment and wait another week for a repair. For the second appointment, I called twice and emailed to remind them that I had to have a morning appointment. They scheduled it between 12 PM and 4 PM, the exact times I told them I would be gone. The company needs to at least listen and try to accommodate customers’ schedules. Also for the first appointment I specifically asked that the technician arrive with the needed part, as I was taking the day off to wait. He arrived without the part and was only there to confirm that that’s exactly what was needed. Five stars to my technician though. He was professional, clean and courteous. The scheduling issues weren’t his fault.
Carrie - Buena Park, CA
Hugo - Norwalk, CA
Loi - Buena Park, CA
He was Very Profesional and did an awesome job. I would recommend him to my friends.
Judith - Aliso Viejo, CA
He was unable to fix the problem with the water dispenser. I bought a new water filter as he suggested ( the one I had was on,y 3 months old) but after putting in the new filter it worked for less than a day, and then stopped dispensing water again. The refrigerator is only 10 months old.
Kathleen - Bellflower, CA
Ramon did a great job. He diagnosed the problem and fixed it. He did a neat, quick job.
Debra - Costa Mesa, CA
Friendly and fast
Erika - Torrance, CA
did a good job notifying us when technician was coming. very knowledgeable on dishwasher and needed parts.
Repaired the problem very prompt
Carlos - Torrance, CA
Chis was is a Professional and knowledgeable technician
William - Long Beach, CA
Professional and knowledgeable technician
Thank you. Very professional service
Julietta - Los Angeles, CA
Very Professional Service
Kathy - Huntington Beach, CA
The technician called ahead of time. Put on shoe covers to come inside my home. Was polite and professional.
Armando - Paramount, CA
larry is a great pro and friendly tech and would use the service again!
excellent friendly and fast
Nicole - Redondo Beach, CA
Manny - Huntington Beach, CA
Michael - Huntington Beach, CA
Sarkis Mossessian was very helpful and went over and above my expwctiona with the repairs he did.
Larissa - Buena Park, CA
So happy with Paradise Appliance! My practically new dishwasher wasn’t washing at all. Preston was able to figure out the issue and after ordering the parts and coming back couple days later, the dishwasher is working great! He was very polite and friendly. Thank you for being so professional and fixing the problem.
Phil - Mission Viejo, CA
Still experiencing and and ice drops
Excellent service and knowledge
Judy - Los Angeles, CA
Haixiang - Laguna Woods, CA
Ayesha - Hawthorne, CA
Swan - Los Angeles, CA
Warranty Work for a Kitchenaid Frigerator
Marci - Seal Beach, CA
The repairman was knowledgeable and fixed the problem right away.
Nixa - Los Angeles, CA
Larry is an outstanding and most intelligent engineer.
Carol - Newport Beach, CA
Chris gave me Excelent Service!!!
Zayna - Long Beach, CA
Chris was Very Profesional, Very Knowedgeable and a Very Polite young man. He showed up On Time and knew what he was doing. He installed the new parts in my oven and then showed me some features that my oven had that I didn't even know about. I had a very good experience.
Arneth - Los Angeles, CA
She was fast and did a great job.
Jeffrey - Torrance, CA
Raquel - South Gate, CA
Great customer service very knowledge on my washer
Aundrea - Ladera Ranch, CA
Nadia - Long Beach, CA
Yhis was the second time your technician serviced my fridge and I love the gent
Excellent service, but Maytag washer only lasted 7 years
John - Rancho Palos Verdes, CA
The repairman was exceptionally competent. He diagnosed problem, clogged drain and broken part. He was careful and thorough.
Larry - Rancho Palos Verdes, CA
The repairman was experienced and fixed the problems with the freezer. He had to move the refrigerator over a wood floor and was extremely careful not to scratch it - he brought a mat from his truck. He was very courteous. I was extremely pleased with the service and will,definitely use and recommend Paradise in the future. I give the highest rating I can. Gwen Brown
Nat - Garden Grove, CA
Didn't know why our washer wouldn't stop draining. Dude came in, worked his magic, and now it's up and running again. Thank ya, kindly.
Doris - Redondo Beach, CA
Kenneth - Garden Grove, CA
Victor did an outstanding job.
Nancy - Lake Forest, CA
Very nice person
Margaret - Irvine, CA
He said that there was nothing wrong with my refrigerator. I think he is right. Unfortunately, it cost me a little over $100 for the house call. The appointment time was 1:00 PM to 4:00 PM, he got here around 5:00 PM., and he still had one more appointment left. That is not his fault, but the fault of the company. How he could be so nice and have such a horrible work schedule is beyond me. The cost, I suppose, is fair for the trip, but not for a refrigerator that works properly. This,of course, is my fault, in that I asked for a repair person.
Beth - Carson, CA
Technician was very polite and very helpful he was also on time and called me when he said he would, no complaints! Give the guy a raise!!
Gary - Culver City, CA
Chris - Los Angeles, CA
Ray was fantastic. We were very pleased with his work on our dishwasher.
Jaime was friendly and courteous. GREAT! BUT....
Christopher - Los Angeles, CA
The issue was not resolved even after a cost of over $300.00
Angela - Long Beach, CA
Hsin-yu - Los Angeles, CA
Awesome top of the line service!!!
Gus - Los Angeles, CA
Best service Tech in Paradise by Far. Francis is always on time , knowledgeable ,great customer service and courteous.
Monica - Laguna Beach, CA
Really appreciate the time, energy, respect and knowledge with our service. Very nice and took the time to explain the situation. Thank you.
Jamie - Long Beach, CA
Replace Drain Pump
Stanley - Los Angeles, CA
More support than I expected from an insurance repair.
Helene - Long Beach, CA
I am a very happy customer at Paradise appliances. I Purchased premium appliances and generally purchase an extended warranty. I paid a premium price for that warranty. In all of my time getting warrantee repair work, I have never experienced the level of expertise professionalism with any other appliance repair. My technician Ramon was on time appear to of been very very experience in the work he was doing and was concerned with my have less with his work. I would recommend paradise appliances and Ramon to anyone I know.
Noel - Lakewood, CA
Way beyond expectations!! Great!
Great Service but comes with a Lecture
Nick - Rolling Hills Estates, CA
Paradise was great in coordinating service and communicating status. Service was fine, but being lectured by technician was awkward and not necessary.
This experience was GREAT compared to 11/19
Sandra - Los Angeles, CA
Paolo was very knowable...very efficient...cleaned up after himself & had a calm demeanor even though I was very Irritated at the beginning of our appointment I really had to be quite forceful w/company management to get this quick appt Company needs to have a “when-customer-is-irate-due-company-screw-up” plan for customer service team who are maning the phones. There needs to be a fast track system for when paradise messes up . Phone team would not do a direct re-schedule w/me even though the 11/19 screw up was their fault They made me go through all sorts of hoops, Including, but not limited to, re-scheduling through AIG ...And even then they said nobody could come that day I had to wait two or three days So I was very pushy & irate until I got management on the phone
Great service technician
Chris - Downey, CA
Valerie - Lomita, CA
Tech was great. However, scheduling was a nightmare due to company not even able to give me a morning or afternoon time slot. My cable TV now gives me a two hour window; oh how times have changed! Tech said he could be back on a Friday, but part wasn’t in, so I took off Friday for no reason and lost a day’s worth of pay. I found out theses motirs fail commonly and therefore should be on the trucks. This experience makes it unlikely I will buy a Whirlpool appliance in tve future. Bad product, terrible service, except for the actual tech who came to the house, he was nice.
Gholam - Rancho Santa Margarita, CA
Lauren - Santa Monica, CA
They were knowledgeable and kind and thorough.
Mark - Buena Park, CA
Louie - Los Angeles, CA
Technician was very knowledgeable and help make repairs to the Maytag washer
Excellent service and easy communication
Magali - Los Angeles, CA
Thankful for all the work that they did!
Richard - Los Angeles, CA
The service provider was friendly knowledgeable and quick. I am overjoyed with the quality of service and would always feel confident with using your services and buying your appliances in the future.
Mostly Good Service
Brian - Hermosa Beach, CA
Tech assured that the part needed was available for next day delivery; it took a week to get the part and then another 4 or 5 days to get the service call, likely due to the Thanksgiving holiday.
Jacqueline - Long Beach, CA
Friendly and knowledgeable.
On time, polite, efficient
Stephanie - Culver City, CA
Performed warranty service so I can't rate pricing, but service was excellent.
Laurie - Laguna Beach, CA
Thank you for the great service and communication. Johnny was very helpful and gave a quick tutorial on the washer. I also appreciate the efficient call out when the technician was on the way.
Sandylee - Rancho Santa Margarita, CA
Robert - Santa Monica, CA
Kathleen - Ladera Ranch, CA
He was so helpful and professional Amazing service!!
Teresa - Los Angeles, CA
From beginning to end, the service team was attentive and kept me informed of the next step, much appreciated due to me having a hectic schedule.
Tuan - Westminster, CA
Great Service, Quick and Knowledgeable
Dean - Aliso Viejo, CA
Good service would recomend
Skilled, but Rude
Kevin - Long Beach, CA
Competant professional service
Thomas - Trabuco Canyon, CA
Julia - Seal Beach, CA
Technician was great, but my ice maker is still not working. He put a new mechanism on, but think the unit needs to be put to rest and a new one put in as I had requested.
very nice, very prompt and knew her stuff.
Paul - Palos Verdes Estates, CA
that is fine