Prompt and great service
Susan - Long Beach, CA
Fixed my problem promptly and was very professional and courteous.
Kyle - Los Angeles, CA
Great communication with the technician.
Honest and Efficient
Mark - Aliso Viejo, CA
Sarkis was both Honest and Efficient. I'll return to Paradise Appliance and Sarkis in the future.
Patrick - Irvine, CA
There is no more problem in the refrigerator. However, The freezer started to have icing. There is also water stain shown on the floor. We will contact your office.
Matt - Los Alamitos, CA
Joe - Fountain Valley, CA
Geneva - Los Angeles, CA
The repairman arrived and I believe he do a thorough repair in a time efficient manner! He explained his repair procedure to me!
Kristen - Lakewood, CA
Victor was awesome: professional, friendly and knowledgeable.
Penelope - Santa Monica, CA
Edi understood the problem, fixed it, and gave pointers about how to avoid it in the future. Friendly and helpful. There was no charge because washer was newly bought.
got job done
Riel - Redondo Beach, CA
Cristina - Long Beach, CA
Chris was very professional and nice!
Jorge has a Great Customer Service and extremely knowledgeable
Esperanza - Irvine, CA
Very pleasant and efficient
Suzanne - Seal Beach, CA
Michael - Laguna Woods, CA
Good was professional
Not so great service
Zucy - Los Angeles, CA
More than two weeks without a washer. Was told I would receive a call before arrival and never did.
Great service. Very fair pricing.
Mark - Long Beach, CA
You are my go to appliance repair moving forward. We have 7 properties and I’m sure will be using you again.
Antonio - Torrance, CA
very good and professional service representative.
Robert - Huntington Beach, CA
Sandy - Commerce, CA
Robert came in and got to work immediately. He did a great job, was very clean and left my kitchen the way he found it.
Daniel - Westminster, CA
Problem was solved in 10 minutes.
Dolly - Long Beach, CA
above and beyond my expectations. VERY professional and knowledgeable
Ben - Los Angeles, CA
Sonia - Seal Beach, CA
Chris was very professional. Our first contact by phone he assessed the problem, and ordered the correct part. The day he came he arrived right on time, was professional, and repaired my Whirlpool microwave (computer board). We are completely satisfied. I can't rate the cost because the repair was under warranty.
Alison - Rolling Hills Estates, CA
A quick visit and my problem was solved. I’m very happy !
good guy great service
Paul - Huntington Beach, CA
Hongbo - Irvine, CA
Yolanda - Pico Rivera, CA
Paradise was excellent! Provided great customer service by responding quickly, giving me a convenient window for their services and repairing my fridge without any issues. The technician was very professional and explained what was needed. Very satisfied customer.
Not very happy
Gilberto - Garden Grove, CA
My washer has the same problem. Technician reprogram the washer, it worked for 1 wash, I contact the Home Depot, they instructed me to reset it, it worked for a couple of washes and the problem persists.
Thomas - Fountain Valley, CA
Great service great tech
Travis - Orange, CA
Javier was amazing very polite, professional and knowledgeable
Kathryn - Downey, CA
Robert was everything a customer would look for in a repair technician. He was pleasant, polite, knowledgable....all the qualities we appreciate
Ruben - Los Angeles, CA
He did the best job i can ask for. He was on time like on the dot on time and he was very informative of everything he was very helpfull thank you Robert.
Alex - Los Angeles, CA
Faye - Los Angeles, CA
Rosia - Los Angeles, CA
Very professional and knowledgeable .
Willie - Los Angeles, CA
Not happy with quality of Whirlpool product. Have had many problems with refrigerator since purchase. Cost almost an equal amount to repair as purchase price.
Donna - Torrance, CA
Great Customer Service
Carolyn - Los Angeles, CA
Dishwasher repair visit
Saman - Los Angeles, CA
The technician was very professional and very helpful. The only issue was that the technician was about half hour late, outside the three hour window and I had cancelled a meeting to be home for the technician’s visit. I was not notified about the delay until I called the customer service 2-3 minutes after the window.
Lisa - Lakewood, CA
Service repairmen was excellent. Very knowledgeable, respectful of my house to keep work area clean. He was able to explain to me what the problem was and fix my washing machine. Very nice and in the past have always asked for Paradise Repair Service.
Master Tech Frances was the best!
Marilyn - Dana Point, CA
Without the help of Frances, the fridge would have never been repaired. The Repairmen that can to the house were very professional and excellent workers. Making appointments, updating our contact info, was horrible. Even though I called multiple times, they still used the old phone line to verify appointments and therefore my first appointment was canceled by your company! And I had taken the day off from work. The people answering your phone are not helpful.
Jeffrey - Los Angeles, CA
Amazing service man!!He was so experienced and kind!!
Our dryer has been making loud noises. We had bought Lowe’s warranty. Paradise appliance came promptly and fixed the problem within 30 minutes. Th
Benson - Irvine, CA
Juan Villarreal - Lawndale, CA
Enrique was awesome. Great customer service and very informative. He’s a great asset to your company. Amazing service. Thank you Enrique.
Vijay - La Mirada, CA
He tried to fix the hood but was not able to do so.He tried his best but the part did not work,
Sandra - Inglewood, CA
Thank you Raymind for your service and for trying your best in fixing my appliance you did what you where able to and provided the information properly... Keep up the great work.
Steve - Rancho Santa Margarita, CA
Great prompt service
most excellent service
Arlene - Cypress, CA
Victor was punctual, professional, and finished job quickly.
Bruce - Long Beach, CA
showed a lot of, diagnosed problem right away and resolved it
Herb - Huntington Beach, CA
Technician was courteous and knowledgeable. Identified the problem immediately and fixed.
Carolyn - Hermosa Beach, CA
Great service. Friendly and knowledgeable technician. Convenient appointment
Professional service along with courtesy
Debbie - Los Angeles, CA
The gentleman that services my oven range shared information to insure that my appliance will have longevity in performance and also answered my questions thoroughly and completely.
Ramon - Lakewood, CA
MICA - Make Ice Cold Again
Mar Vista - Los Angeles, CA
Paradise did a great job replacing the icemaker. Great ice. Cold. The coldest. You won't believe how cold.
Lu - Irvine, CA
Jenny - Newport Beach, CA
Rory - Los Angeles, CA
Prompt, friendly, very clear in explaining pros and cons
Ramon knows his stuff
Mike - Huntington Beach, CA
First visit a loose connection was found and it seemed that was all that was needed to repair my dishwasher. The unit still did not work well and Ramone diagnosed the problem over the phone. He brought out and installed the proper part and now it works perfect. Excellent job, thanks!
Kenneth - Whittier, CA
Maytag Dryer Repair
Margaret - Cypress, CA
Mark - Whittier, CA
Friendly tech. Helpful advice.
Professional, respectful and good work
Leslie - Los Angeles, CA
An asset to Paradise
Extremely late to both appointments.
Brenden - Tustin, CA
I was assigned a 3 hour time slot (12-3 PM, Friday) for my initial appointment. I waited patiently until 4:15 before I called to check on status. I was would not be able to make it out until 45 minutes later which is almost 2 hours past the time slot given. This was frustrating since I scheduled work around this appointment. When he finally arrived, he diagnosed the problem and notified us that the part would have to be ordered and that it wouldn't arrive until Tuesday. He was scheduled me for the first call for the 8-9 time slot. When Tuesday came, I again waited from 8 to 9 AM. By 9 AM, I called the service center to inquire whether the appointment was still happening. The call center told me that they would try to reach out to the tech. I waited until 9:30 AM for a call from the call center... there was no follow-up. When I called, the call center said that they were still having trouble reaching the technician. The technician did not get to my house until 10:30 AM... almost 1.5 hrs past the scheduled time slot!!! This was after my experience on the Friday afternoon. While my fridge was repaired, the customer service and follow-up was horrendous. I will NOT use Paradise Appliance ever again.
Elaine - Trabuco Canyon, CA
Very happy with service
Margaret - Huntington Beach, CA
Ramon called when he was on his way. Friendly and explained the repair process. Cleaned up the work area and took everything that needed to be thrown out.
Great, personal service
David - Long Beach, CA
The tech was courteous and thorough with her work. Was covered under warranty so I have nothing to say about the price.
Barbara - Culver City, CA
Thank you. Pablo knew exactly what he was doing. How often do you find someone, who knows what he/she is doing? Called Costco about the problem in the morning, Pablo was in the area, and fixed the problem that afternoon!
Claudia - Downey, CA
Diane - Long Beach, CA
John - Laguna Woods, CA
Lauren - Newport Beach, CA
JOHN WAS CONFIDENT OF HIS DIAGNOSIS AND SUPER COMPETENT HANDLING THE REPAIR OF MY RANGE. BOUGHT THE LIGHT BULB FOR OVEN OFF AMAZON FOR 80% LESS THAN PARADISE WAS SELLING IF FOR. SO PRICING COULD BE BETTER.
Bobby - Los Angeles, CA
Great service; good customer service
Jean - Laguna Woods, CA
Shirley - Lakewood, CA
Mr. Sims was, as usual, very polite and efficient. He and his assistant completed the work much sooner than I had anticipated. My appliance is under warranty, so there was no cost involved. So far, the correction seems to be working fine.
Very long time before repairs completed
Stephen - Mission Viejo, CA
Technician was very polite and knowledgeable, however having being referenced to paradise by whirlpool under warranty, I would have expected necessary parts to have been on hand. I was without my 2 month old refrigerator for almost 2 weeks due to availability of the parts. Very disappointed to have to deal with this on a new appliance.
Very professional technician
Gentra - Los Angeles, CA
Richard - Huntington Beach, CA
Jon was an outstanding representative of your company. He was extremely professional,knowledgeable and courteous. He even contacted me a few days later to ensure that there were no other problems.
Had in info about how to operate new dishwasher
Sandy - Irvine, CA
On time. Friendly
Washing Machine Support
S - Huntington Beach, CA
Good service. Overpriced. Technician forgot to replace ice tray.
Mervyn - Los Angeles, CA
The technician put the ice tray in the sink and left it there (and didn't turn OFF the ice maker). So, when I opened the freezer, many ice cubes had dropped inside the freezer, and many spilled all over the floor. So unprofessional!!
Danielle - Los Angeles, CA
Rakranya - Los Angeles, CA
The Mechanic who come for service was So patience with his job. My machine need a few diffident part. He need to come back a few times. He does great job finishing the work.
Home Depot and warranty company not aligned
Bob - Tustin, CA
Despite our whirlpool refrigerator being less than 2 years old, it can't make ice anymore. The repair technician came , replaced the ice maker and left without checking to see if it worked. Which it still doesn't. Home Depot sold me the warranty that if anything goes wrong with it I could get a new unit within the warranty period. The technician disagreed and now we wait another week for a new computer part for the fridge.
Very professional, fast
Tommy - Buena Park, CA
Larry was the best technician I ever experienced. I highly recommend him to any of my family and friends will appliance issues.
Burton - Fountain Valley, CA
although Ramon was out here three times and replaced parts each time, the ice maker never worked, and the last time today Francis the master tech solved the problem with a couple more parts. Ramon was a super nice man and very concerned he couldn't solve the problem
Philip - Anaheim, CA
Great service, Efficient too
Margo - Long Beach, CA
Installed ordered freezer door so that the ice maker works. All is well!
Robert - Norwalk, CA
Extremely professional service.
Leslie - Los Angeles, CA
Awesome service tech, professional, friendly and hard worker! Asset to Paradise.
Great and thorough
Aureal - Los Angeles, CA
Great service, thorough on the issue and candid about the best options.
Good, efficient service
Connie - Los Angeles, CA
on time - very efficient -
Doris - Newport Beach, CA
i would definitely us your service again
Vinod - Culver City, CA
Bill - Marina del Rey, CA
Keith - Long Beach, CA
Awesome service friendly and professional you can’t get any better than that !!!!
Betzabeth - Santa Ana, CA
Elizabeth - Los Angeles, CA
Rosa - Long Beach, CA
Rose knew what she was doing and she was honest with me. She’s a class act!
Tamko - Long Beach, CA
great service - went beyond the normal service call
Patty - Huntington Beach, CA
would use your service again. Very please with Ramon Heredia!
Mary - Culver City, CA
Yolanda - Whittier, CA
Larry was the best serviceman I've ever come across! Between being knowledgeable and personable, he's got everyone beat!!! I sure hope we don't have concerns in the future, but if we do, I have total confidence in Larry!!!!
Very prompt service, but as far as price, it was covered under warranty.
Steve - Torrance, CA
The service man was very friendly and replaced my ice maker unit, but it didn’t seem like he had much confidence in what he was repairing.
Knowledagble prompt and personable . Seems to be fixed.
Daniel - Huntington Beach, CA
Bret - Los Angeles, CA
Subhash - Tustin, CA
Adalid - Pico Rivera, CA
Paul - Los Alamitos, CA
The best service I have had
It was great service
Jose - Los Angeles, CA
I would definitely recommend you guys to my friends
Yoo - Los Angeles, CA
Mary - Compton, CA
They were very friendly and gave some great advice. They were thorough and efficient. Thank you
Great service, friendly and informative guy
Brandon - Los Angeles, CA
Excellent Customer Service from Ray!
Leslie - El Segundo, CA
Ray Jackson was extremely detailed and thorough. He contacted the manufacturer directly and took photos of the damage. He was very professional and knowledgeable. I was extremely happy with the service received!
Monique - Los Angeles, CA
Ramani - Los Angeles, CA
Quick and reliable service, qualified, friendly and super-helpful technician!
Walter - Los Angeles, CA
I cannot believe that your company charges a non refundable service charge of over $100. I will never recommend your services to anyone. The other point is that you are a company that GE uses for service. Very bad
Amanda - Aliso Viejo, CA
Jorge was friendly and efficient. Thanks so much for the great work.
Aisha - Los Angeles, CA
Judith - Los Angeles, CA
Loved the prompt response and superb prices and professional service
Judy - Los Angeles, CA
Pablo was knowledgeable, polite, and on time from when he called. Excellent service.
Heather - Lynwood, CA
They where fast and respectful
Lynn - Marina del Rey, CA
Immediately diagnosed the problem.
Maria - Long Beach, CA
Roy - Newport Beach, CA
Paradise and in particular service rep Jonathan exceeded my expectations. I haven't had a service call of any type be handled so efficiently. Bravo!
Makeba - Long Beach, CA
Chris and Chris came out and did a great quick job.
Amy - Costa Mesa, CA
Elizabeth - Mission Viejo, CA
Jorge was prompt, efficient, and has a pleasing personality.
Good service, bad scheduling
John - Huntington Beach, CA
Service tech was good, got the job done quickly. I had to wait an extra day however as the scheduling department apparently messed up which was a waist of an entire afternoon for me.
Timely and great service and demonstrate how to adjustment in future,
Subash - Cerritos, CA
Service was great
Samuel - Anaheim, CA
Great, fast service!
Deborah - Costa Mesa, CA
Repair was done quickly, neatly and with explanation of process. I was very impressed,, our dryer now works great again!
Great service- on time
Todd - Los Angeles, CA
Oriale was very understanding of my concerns. Great customer service.
Mary - Garden Grove, CA
Susan - Irvine, CA
questions about the temperature of my frig. and Raymond did a thorough checking of everything.
Lynn - Los Angeles, CA
He answered all my concerns. I did forget to ask him one question but nothing major.
Hairam - Hermosa Beach, CA
Mr.Martinez was very thorough in his work and concluded that the problem was not with the dishwasher but a simple electrical issue. Kudos to the honesty of Mr. Martinez.
Delivered on Performance
Jesse - Anaheim, CA
The tech came to the property on time, as promised they called 30mins before and delivered on performance and very professional. Thank you!
Efficient! Great problem solver!
Merle - Beverly Hills, CA
Arlene - Cypress, CA
Appreciate the notification of arrival time by phone and e-mail. On time. Ordering new part which will solve the problem.
Guy was nice
MAK - Huntington Beach, CA
Person who came was nice, wasn't able to do much due to the specific situation. Also, now one called 30 minutes ahead of time, just showed up. Thankfully, I happened to get home at the exact same time.
Excellent service and response
Shaun - Los Angeles, CA
Jaime was great. Prompt service and had the part in his truck to fix the refrigerator motor issue immediately. Super pleasant and knowledgeable too.
Above and Beyond!
Charles - Newport Beach, CA
Jorge was fantastic! He called ahead and gave me a quick summary and reminder of costs and what may or may not be needed. Then when he arrived he was able to promptly figure out what was wrong with the unit and had the issue fixed within a matter for moments. Thank you so much! I will keep Jorge and Paradise in mind if I have anymore issues!
Great customer service
Juan - Newport Beach, CA
Basema - Cypress, CA
Glenna - Inglewood, CA
Overpriced.. for the bathtub..waterheater did not need to be fixed
Richard - Pico Rivera, CA
the gentleman that came by was very professional and knowledgeable. he fixed the dryer in no time, answered my questions without hesitating, and even gave me some tips/pointers.
La - Vernon, CA
Best service ever
Outstanding. The Service was A+.
Jonde - Santa Ana, CA
Brian - Whittier, CA
The technician was on-time and very courteous. He was careful with our dishwasher and was able to find and fix the problem. (This was a warranty repair so there was no charge.)
Took a while but satisfied
Mankyu - Carson, CA
Azam - Newport Beach, CA
Johnny was a very polite, knowledge able & helpful person. I was so pleased with his service. He is a great asset to your company.
Very Professional and Great Service
Emma - Los Angeles, CA
I was very pleased with the service and would recommend Paradise to friends!!!
Quick good job. Nice guy.
Sam - Huntington Beach, CA
He was there to fix a screwup by the previous guy.
Teena - Lakewood, CA
Oriale had the technical expertise to fix my problem. Very thorough, friendly and professional.
Fixed, but took too much time and communication poor
Travis - Seal Beach, CA
I had a warranty service on a refrigerator, and the initial scheduling was OK, but the tech needed to order parts, which took a week to arrive, and there was no communication as to status until the day before to re-schedule the fix.
Luc - Los Angeles, CA
The problem wasn't solve between the 2 glasses of the oven it is dirty then the first time we used the oven leaking of steam runs between the 2 glasses leaving marks plus between the glasses you can see the dirty, on a new oven range it is not acceptable.
Very nice job 10
Manilal - Huntington Beach, CA
Very friendly 10
Dishwasher Repair Visit
Patrick - El Segundo, CA
My technicians were very professional.
Elise - Los Angeles, CA
Jillian - Long Beach, CA
Our tech was early which was awesome. He addressed the problem quickly. Very pleasant experience
Joseph - Rancho Palos Verdes, CA
very professional service team, identified problem and solved it immediately.
Joel - Garden Grove, CA
Ramon was awesome. He clued me in to what was going wrong. Everything is good now
punctual, polite, knoweldgeable , found the problem quickly, (unlike previews warranty service in Dec. 2018)
Patricia - Orange, CA
Frank - Downey, CA
Judith - Redondo Beach, CA
Great job, showed up on time, very good job
Pascua - Bellflower, CA
Jacqueline - Huntington Beach, CA
Jonathan, was extremely efficient and polite. He analyzed and fixed the problem quickly Thanks so much!
Walter - Huntington Beach, CA
Very knowledgeable & quickly identified the problem & proceeded to fix it. A very pleasant & courteous young man. He even helped us clean up that mess that lives under a refrigerator. Although we hope we don't need another repair we would definitely ask for him. Thank you !
Great service .. reasonable price
Margie - Long Beach, CA
I was happy with my tech & his promptness & honesty in figuring out the problem
Carol - Mission Viejo, CA
Jorge does it again!
Steve Borsch - Ladera Ranch, CA
He's been out a couple of times for various things in our brand new house and always does a good job, and is a courteous and friendly guy.
Subhash - Tustin, CA
The technician was very pleasant and knowledgeable and did a great job very happy with his work
Ryan - Huntington Beach, CA
Catherine - Santa Monica, CA
Ray is a very personable guy who worked very efficiently and finally got my whirlpool working again.
Trent - Laguna Niguel, CA
It's a new refrigerator and you have been to my house 4 times and it still does not work
Paul - Culver City, CA
The gentlemen who came to work on the washer drier were absolutely professional, courteous, punctual! GREAT JOB!!!!
Clara - Los Angeles, CA
Francisco Juarez was excellent, however, I'm disappointed in Whirlpool - I've only had the fridge for 8 months
R - Huntington Beach, CA
The serviceman, Jonathan was the ABSOLUTELY VERY BEST PART OF THE SERVICE REQUEST - HIS RATING IS A TEN+. He was on time, exceedingly pleasant, excellent manners, etc. He quickly ascertained the parts required to be ordered. Ultimately, last night, we received an email we’d receive a check, pursuant to the warranty agreement which was in its final months of coverage. It took three transfers to locate the company we should be dealing with. Calls to Paradise “call centerS” were not outstanding. We did not receive an email, as promised, for the three hour window of arrival, necessitating ANOTHER CALL. I recall making three calls in total to the call center.
Clara - Lakewood, CA
Mr. Sims was very knowledgeable and very professional.
Jeff - Huntington Beach, CA
The service technician was on time and explained the problem and the solution. He was very efficient and friendly. The leak was caused by a blockage in the drain line which KitchenAid has recognized as an ongoing issue and have created a fix. Fortunately, we have an extended warranty and there was no charge.
Tina - Whittier, CA
Repairman very nice. Explained the problem fully.
Alexander - Newport Beach, CA
Great service, awesome pricing
Adoracion - Santa Ana, CA
Enrique was ex elxcellent
Don - Manhattan Beach, CA
Professional prompt courteous. Enrique is an Asset to the company
Thomas - Garden Grove, CA
From the first telephone call to the completed fix of our refrigerator, customer service was terrific. Sarkis was a pleasure to have working on the repair. Thank you Sarkis!
Marianne - Westminster, CA
service not good
not a happy customer - Fountain Valley, CA
Had to call to get updates on order/repair. Told I would be called back. Then once that happened the tech advised that my issue was not an issue and would not replace what they originally said was wrong? The first Tech that came out did not know what was correct per the 2nd Tech.
GREAT SERVICE, THEY KNOW THEIR JOB.
Bobbie - West Carson, CA
Great service for a challenging part
Carolyn - Huntington Beach, CA
We had a great experience to fix our oven. What was a challenging part to track down and find didn't take away from customer service and kindness. Great repair tech we worked with. Will call Paradise again for future appliance needs.
Art - La Mirada, CA
The service technician not only called when he was in route, but he kept me informed, service was great, was knowledgeable and professional. My unit is running with no issues so far. I must say his experience of troubleshooting should be shared within the company to have great technicians across the board.
Linda - Santa Ana, CA
I appreciated that he recommended a new stove over repairing the existing one.
Margaret - Orange, CA
Problem resolved quickly with politeness.
Nobuko - Buena Park, CA
My 7 month old washer had trouble and I got a service from the Paradise Appliance. The technician was friendly, polite and finish his job accurately and fast. Thank you so much!
Great Customer Service
Michael - Laguna Niguel, CA
Our technician, Doug, was knowledgeable and very professional. We had a difficult wiring problem (covered under warranty), but Doug handled it with ease. I can highly recommend Doug and Paradise Appliance. He was careful, left the kitchen spotless and was just a great guy to work with.
James - Trabuco Canyon, CA
Great Communication Skills
Seabluff - Los Angeles, CA
Raymond was very courteous, respectful, and had excellent customer service skills.
Replacing Oven Fan
Richard - Huntington Beach, CA
Johnny, the service tech, is a shining example of how service work should be done. He was on time, had a smile and a nice greeting. Then he went about his business in record time- while keeping the work area clean.
Antonio - Los Angeles, CA
Fast and pro service.
Quick and competent
Mike - Huntington Beach, CA
Lauretta - Los Angeles, CA
Outstanding. Pleasant knowledgeable
Patti - Huntington Beach, CA
I was very pleased with the whole experience. The technician was very professional and knew exactly what was needed. Luckily he had the part in his truck and was able to complete the replacement immediately.
Teena - Lakewood, CA
Refused to help
Danielle - Westminster, CA
Lisa - Irvine, CA
Maxine - Huntington Beach, CA
Jonathan was knowledgeable and friendly. Pricing is fair. They provide a 3 hour window and call when they're 30 min away. i didn't have to wait all day, which i appreciate.
Problem solved -maybe
Janice - El Segundo, CA
Polite service representative. I am not sure the problem is fixed and neither was he because it was the control buttons. May still have problems with it.
Diana - Huntington Beach, CA
Chris is very pleasant, respectful and knowledgeable. He did not waste anytime while fixing the oven. I'm hoping I will not need service again, but if I do, I will request Chris. Thank you.
Great technician, terrible company
Kathleen - Mission Viejo, CA
The technician who fixed the machine was amazing. He was very polite and accommodating. He did a fantastic job. The rest of my experience was terrible. The first technician who came out did nothing. When the next tech came out and it was determined I needed several parts replaced, the company did not want to pay for it even though it was under warranty. It took me many phone calls and talking to several people before you agreed to pay for it. I stayed home from work on the day the tech was supposed to come out and he cancelled. The next time the tech was supposed to come out, he was extremely late and I had to reschedule for another day. This was another day I had to miss work. The supervisor I talked with was extremely rude and nasty. I rescheduled for yet another day. The whole experience was awful and ridiculous. I would never buy another Maytag because of this experience.
Marie - Long Beach, CA
Thanks to Christopher, my washer has a new valve & the timer on my dryer is running correctly. Both my Cabrio Whirlpool appliances are working great. Christopher fixed the scheduling error made by the original operator who did not schedule me, as requested for a morning appointment. Much thanks to Christopher for s job well done!
Punctual, Professional, Skilled Service
Stephanie - Los Angeles, CA
My technician was prompt, knowledgeable and experienced
Karyn - Garden Grove, CA
Great guy, very knowledgeable in refrigeration.
Adam - Los Angeles, CA
Margaret - Irvine, CA
On time and made sure microwave worked
Very knowledgeable and polite.
Christine - Garden Grove, CA
He was aware of the problem with that type of dryer.
Chris Zepeda rocks
Brian - Huntington Beach, CA
Chris is very courteous, clean and professional. Did great work, is fast and made sure I was satisfied before he left. Great, great technician.
Jaime is a gentleman
EL - West Hollywood, CA
The technician, Jaime, made every effort to be helpful. However, my service call was to clean between the oven glass on my Kitchenaid double ovens after a spill. Since that job was not new to Paradise, I should have been informed AHEAD OF TIME that the cost would be $165.00 per oven in addition to the service call of $109.65. Since the technician was able to tell me 20 minutes before arrival, the office could have done so 24 hours before when I called to confirm. Some people have to miss work or reschedule medical appointments so that information, if available, is important to share if the company truly cares about customer service.
Rodolfo - Long Beach, CA
Patty - Los Angeles, CA
Ramon was excellent
Louis - Garden Grove, CA
Ramon was very prompt and professional. He explained the problem with the product thoroughly. The problem is with the actual product as manufactured, so unfortunately, Ramon could not fix the problem originating the service call.
Veronica - Los Angeles, CA
Eddie was perfect. Thank you
Tammy - Santa Monica, CA
Best appliance service we have ever had.
rgeastin - La Palma, CA
From beginning to end the service was outstanding. I got a phone call and an email confirming the service date and window. The window was only three hours so it made made planning easy. Then I got a phone call about 20 min out giving me a heads up the the technician was on his way. Technician was very professional and well informed. Problem was fixed and we are washing clothes again. Best appliance service we have ever had.
Selita - Hawaiian Gardens, CA
Chris gave great service.
Great & efficient service
Kathreen - Mission Viejo, CA
Subhash - Tustin, CA
The technician was very nice and knowledgeable and handled the job in a very professional way.
Maria - Garden Grove, CA
Bad and unplacient experience with the worker/tech. That was send 2 the house don't know the company can have those kind of employees. And how Home depot can send there customers with this company.
Carol - Mission Viejo, CA
Mr Sarkis is a great employee for you
Asdghig - Newport Beach, CA
But I had already told you the knobs are not working so it was 109 $ spent for nothing.
Lasheon - Inglewood, CA
Great service, professional
Bruce - Westminster, CA
Luis - Santa Ana, CA
Erick - Los Angeles, CA
Diana - Garden Grove, CA
Della - Garden Grove, CA
Technician was very knowledgeable and helpful and he got here early, he was very kind. Thank you Paradise for your service!
Stephane - Los Angeles, CA
Superbe service , very nice repair man very pro
Rick - Rancho Palos Verdes, CA
Good service by a very knowledgeable and experienced worker! Price seemed very high, but I realize that came from Whirlpool
Excellent customer service
Jennifer - Santa Monica, CA
Ray was an experienced and knowledgeable technician. He handled the issue quickly and even gave me his direct contact info to call if the problem was not fully resolved.
Johnny is the best, great service!
Carlos - Irvine, CA
Johnny is very professional and friendly. He does great work and is very informative. Moving forward, Johnny will be always requested here at Turtle Ridge. Johnny, thank you so much for all your help!
Got The Job done.
Brian - Santa Ana, CA
Tina - Tustin, CA
Replaced malfunctioning computer panel
Julie Paller - Los Angeles, CA
Pablo was professional and did his work efficiently.
Deborah - Huntington Beach, CA
Marla - Long Beach, CA
Technician was courteous and very professional
Laura - Paramount, CA
Bob - Garden Grove, CA
Great service and even better explanations
Evelyn - Fountain Valley, CA
Obviously, I had many questions and Oriale provided answers to my questions in easy layman terms. He also provided tips such as letting the dispenser tray air out so that powder or liquid would not solidified and preventing molds.
Fix Maytag panel ok
Stephen - Los Angeles, CA
Great service and friendly technician.
Natalie - Santa Monica, CA
Technician called 30 minutes before arrival and arrived on schedule.
Marrilyn - Long Beach, CA
Chris was great
A real professional
Dana - Los Angeles, CA
Spotted the problems very quickly, had solutions!
Great Service from Francis at Paradise Appliance
Dennis - Mission Viejo, CA
Francis was very professional, on time and communicated all information throughly with us and he was able to diagnose the problem with our refrigerator and complete the repair and return our refrigerator to service
James - Irvine, CA
Super job! Very prompt service! You have an awesome employee who is very friendly and explains exactly what needs to be done! And treats your home like it’s his keeping it very clean and neat when he leaves! Thanks for the great work!
Professional and Courteous Service
Andrea - Gardena, CA
Overall, I had a very good service experience with Paradise Appliance. Our fridge essentially went out due to a Freon leak that we did not know about and we were directed to Paradise through our Extended Warranty program with KitchenAid. The phone call and appointment service set-up was very professional and easy. I was disappointed that we could not get a technician to come out for two days, however--a long time to go without a fridge and scramble to keep the food we had! I would like to see this company hire additional technicians to meet the needs of customers who are in more of an urgent situation or come up with novel solutions (such as providing a temporary small fridge) to bridge the gap between the service calls. Our service technician Enrique was on time and called ahead as expected. He worked diligently and was very communicative and courteous. Unfortunately, we were told we had to wait an additional 4 business days (plus the weekend) for the parts to come in! Again, my biggest disappointment would be with these delays to service/repair. It would be nice if there was a way that essential refrigerator parts were more readily available so customers did not lose additional money on food loss, or buying/borrowing coolers and ice (like we did), to try to salvage what we could and have food on hand for those 4+ days. Also, I was not happy that we could not at least have an appointment time scheduled around our availability. Maybe this is how it is for all appliance repair companies, but we could not even request to have a morning window or an afternoon window; we were told we had to keep the whole work day open from 8 AM until 4 PM and would not find out the 2-3 hour service window until the evening before. This is hard on anyone but especially for those working outside the home with children. Still, I would recommend Paradise Appliance and use them again.
GREAT SERVICE! THERE FOR YOU
Maesoa - Los Angeles, CA
Rose does an excellent job repairing appliances
David - Los Alamitos, CA
We always request Rose to work on our appliances. She is on time, communicates well, and her work is defect-free.
I’d Call Paradise Again
Terry - Huntington Beach, CA
Christopher was our repair person - polite, friendly, concerned, knowledgeable - studied our dryer’s problem, then fixed it quickly. We highly recommend!
James - Irvine, CA
Your employees were super clean and friendly! There work was completed quickly and efficiently! Great job and again awesome employees!
Jude - Los Angeles, CA
Timely, efficient respectful and professional! Very pleased.
Elizabeth - Los Angeles, CA
Francisco Juarez was extremely knowledgeable and very efficient on the repair of my dishwasher. He called prior to arrival to let me know when to expect him. He was a pleasure to work with, very professional, kind and polite. Paradise Appliance is lucky to have such a great employee.
Michelle - Seal Beach, CA
Jayne - Long Beach, CA
He was polite, did his work quickly explained what was wrong and how he would fix it. He came on time I was very pleased with him
Barbara - Irvine, CA
Very Professional service
Satoshi - Los Angeles, CA
Efren - Long Beach, CA
Elizabeth - Tustin, CA
Sarkis was kind, on time and fixed the leak quickly! He knew right where to look! Thank you Sarkis!!
Very professional and knowledgeable repair person.
Dawn - Los Angeles, CA
Felicia - Tustin, CA
The technician was very professional & knowledgeable. Thank you
Great Competent Serviceman..Price is way overpriced
Jack - Los Angeles, CA
service priced on a job or package basis for work to be done is inherently unfair as refusing to tell how much you are paying for parts an/or labor...my particular job was more expensive than buying a new machine...would use an independent in the future...
Charles - Long Beach, CA
Christopher Zepeda was wonderful. He was very professional and sought to fix the problem with our products.
Adriano - Newport Beach, CA
Frank - Los Angeles, CA
The washing machine does not work now.