Local Reviews
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Joseph - Irvine, CA
Great service
Fardad - Trabuco Canyon, CA
Professional
Maria Mendez - Los Angeles, CA
Jaime Garcia was professional, knowledgeable and finished job in a timely manner.
great service
Tiana - Buena Park, CA
Great customer service
Shirlene - Los Angeles, CA
Pablo was an exceptional service man, respectable and knowledgeable.
Great service
Daniella - Manhattan Beach, CA
Robert Sims is Awesome!
Sophie - Bellflower, CA
Mr. Sims is a "Very Valuable Employee of High Caliber". Robert, Mr. Sims called a head and was on time, every time. That's very important. He is very professional, explained what needed to be done and cleaned the working area. He showed real concern about fixing my Maytag washing machine which he did. I know it may not seem like a big deal but I have a disable child and I need to wash at home. I can't take my child and my clothes to the laundromat so for me, this was and is a very big deal. Thank you Mr. Robert Sims.
Great service !
Eileen - Garden Grove, CA
It was quick and super helpful !
ice maker wasn't working
Jerome - Huntington Beach, CA
lost over $100.00 food when shorted out circuit board? took 1 week to fix.
survey
Jim - Lake Forest, CA
Never received a copy of the receipt from the call
Tauhid
Touhid - Hawthorne, CA
Great service
Vilma - Downey, CA
Great service.
Great service.
Susan - Los Angeles, CA
Very knowledgeable
Daniel - Cypress, CA
The technician immediately knew what was wrong.
Terrible turnaround time
Ocean Properties Inc - Los Angeles, CA
It took over a week to get this repaired. tech showed up and you guys did not have parts in stock. parts were ordered and even arrived late. leaving tenant without a refrigerator for over a week. unacceptable.
Jennifer
Jennifer - Newport Beach, CA
Great service, very detailing and polite service man
Very good
Theresa - Downey, CA
Very very good service
wonderful technician and the best!
Judith - Irvine, CA
He loves what he does and it shows in his work and personality! I will always request Sarkis Mossessian when I need work done!
great service
Ali - Bell, CA
very nice and polite
Handle.
Ricardo - Long Beach, CA
The best service!!!! Excellent!!! Awesome !!!
Bertha - Los Angeles, CA
Edi was very knowledgeable, professional and took the time to explained to me what was wrong with my washer. He’s the best technician that I’ve ever met. Thank you for the excellent service!!!!!
Very happy with Paradise!
Mark - Los Angeles, CA
Great service
Nabil - Tustin, CA
Very knowledgeable person
Excellent repairman
Margaret - Los Angeles, CA
Pablo, the repairman, is very pleasant, knowledgeable, and has a mind to get the problem solved. It was the end of his work day and he must have been tired but he didn't complain. He was cheery. Really nice guy. An asset to your company.
Great service
Sandra - Huntington Beach, CA
Fridge
Hugh - Laguna Hills, CA
Incredible Service!
Rilla - Los Angeles, CA
Robert came in a fixed the problem in a flash! Great service, quick and efficient!
Excellent Service
Deborah - Newport Beach, CA
Great Service
David - El Segundo, CA
Very professional service! A+.
Aki - Huntington Beach, CA
Our repair service was under warranty so cost/pricing was a non-issue. Not only were Ramon and Chris very professional, they were really nice guys!
Professional and knowledgeable
Debra - Culver City, CA
Guys that came out on Tuesday 8/13 were professional and very nice and more importantly, seemed to know their stuff. Previous tech kept telling me he was "just a helper" and wanted to charge me for visit and I had to call Whirlpool to verify no charge. Told me he didn't have authorization number from the store...made several calls before he finally performed the diagnosis. All 3 techs appeared not to have the proper warranty info or authorization numbers needed to perform service so they had to search for this...make calls etc.
great service
Craig - Huntington Beach, CA
great service, still waiting for invoice/warrantee
Robert
Robert - Long Beach, CA
Excellent
Frank
Frank - Long Beach, CA
Service on new refrigerator
Janet - Huntington Beach, CA
Unfortunately the service appointment didn’t resolve my problem, with a new Kitchenaide refrigerator. Same symptoms happened almost immediately. Had to reschedule another appointment. Wouldn’t be so bad, but these appointments aren’t for blocks of time, it’s all day. Serviceman was polite, but I didn’t feel he listened to me, take into account the pictures or video od a struggling condenser motor.
Truly Exceptional Wonderful Service
Gwen - Cypress, CA
Ramon is so wonderful. He was more than courteous and professional! I felt like I had a good friend and/or family member to come render service. His work was excellent and the whole experience was truly commendable! Ramon is great!!!
Great service
Eugene - South Gate, CA
Chris
Chris - Culver City, CA
Fast & efficient
Whirlpool microwave
Eric - West Hollywood, CA
Counter light bulb kept going out after replacing factory bulb. Wonderful service. Paradise more than earned my trust. Technician knew his stuff.
Helpful Technician
Paul - Huntington Beach, CA
Great service.
Ubaldo - Los Angeles, CA
Enrique was great he knew what was the problem and fixed it right away.
Great service
Tuan - Garden Grove, CA
Ie
Vidal - Long Beach, CA
Refrigerator
Frank - Long Beach, CA
Excellent service. Valuable employee
Kenneth - Long Beach, CA
Punctual. Personable. Efficient use of time
Good job! Finally I have a working dryer. 3rd attempt was successful. Thank You!
Mike - Huntington Beach, CA
Great service
Sherrie - Fountain Valley, CA
Personable tech
John - Newport Beach, CA
The tech was extremely personable but it turns out he and his company do not work on these refrigerators. He was very honest and went back to Maytag which then referred another company
Great service
Robin - Huntington Beach, CA
Great service
Refrigerator repair
Kathleen - Lakewood, CA
The Serviceman was great!
Lori - Santa Ana, CA
Great Service
Rachelle - Los Angeles, CA
Jaime did an excellent job both times he came out to repair my appliances.
Custome
Edel - Los Angeles, CA
Great professional experience. On time and organized.
Good service
Dyanna - Huntington Beach, CA
Clear explanation
Alejandra - Los Angeles, CA
Technician arrived on time, checked problem and explained solution clearly. Service was quick.
Professional Services
Lestean - Long Beach, CA
Helen
Helen - Huntington Beach, CA
Thank you
Great service
Lynn - Culver City, CA
He came in a timely manner he knew the specs of our refrigerator he consulted with his tech service as well and found the solution to our problem we know our refrigerator better now and how to keep it from freezing over he was also very friendly and helpful . Highly recommend this Service man
Your service is crap
Jason - Los Angeles, CA
I’m still not satisfied with your wannabe repairs you guys still haven’t fixed I need you guys to come out again for the same thing
Martha the best Technisions ever
Martha - Los Angeles, CA
The best Technisions ever
Prompt, courteous and effective service!
Ronald - Los Angeles, CA
This turned out to be an unusual and complex repair requiring replacement of two motors. Mr. Garcia did the needed diagnosis, promptly ordered the new motors and delivered and installed them on schedule within two days, keeping me informed at each step. Great service!
KitchenAide refrigerator repair
Rod - Irvine, CA
We asked Ramon to follow up on is service call from July 31. I still did not think the unit is cooling properly. Plus when we pulled the unit out the doors were not aligned because the level blocks were removed. Ramon came out checked the unit and said it was working fine. Explained that temperatures can vary about 5 degrees. He check for any leakage and found none. If the problem of not cooling returns we are to call and he will know what parts to bring with him for repair. Otherwise he is convinced we left the door open causing the original problem and prompting the service call.
KitchenAide refrigerator repair
Rod - Irvine, CA
This company and Technician are great. I give them 4 stars because we had to wait serveral days before they could come out. I realize everyone is busy, but I thought there would be a priority since the unit was not cooling. So 4 stars. After 2 and 1/2 years our $3999.00 KitchenAide refrige was not cooling. Warranty was out we were told by Whirlpool. Fortunately we had a insurance policy. Technician Ramon Heredia came out said the lower freezer condenser was ice and that we needed to pull the plug and let sit for 48, then turn it on for 24 hrs to let the temperature set. Three days later we reluctantly put some food in. The cause may have been door left open which iced the condensor. I disagreed with Ramon because there is door alarm that sounds if doors open. Maybe it happened I don't know. We followed Ramon procedure, lost most of the frozen food and all the produce etc. In the ops manual they state if problem unplug the unit, It does not say 48 hrs. Ramon is very professional and courteous and explained why the 48 hrs is best. We could have saved him the service call. We were told that this should solve the problem. More to follow.
Great service
Tom/ - Huntington Beach, CA
Great service and price
Martin - Huntington Beach, CA
Serviceman immediately recognized computer board issue. It was repaired soon after. Appointments were kept and great service in notifying customers
Great service!
Lisa - Mission Viejo, CA
I told them the problem when I made the appointment and the technician called me to reschedule the initial appointment to a time when he would have the parts ordered and on hand. I appreciated that I only had to be home once - for the repair! Friendly, efficient service - thank you!!!
Edi is great!
Melissa - Marina del Rey, CA
Edi fixed our washer quickly and cleaned up too! Thank you.
LARRY WAS GREAT
Robert - Garden Grove, CA
👍😊 good jobs and services
Mimi - Santa Ana, CA
Thanks for your help and kindness.
Great repair person
Sarah - Long Beach, CA
The technician who repaired our dishwasher was right on time, polite, funny, prepared, and paid attention to detail. She brought the parts that she thought might needing repair with her and fixed the appliance on the spot. She ensured the the dishwasher was level and in the right spot. She answered all my questions!
Price is too high. Technician is good service..
Wsweerapote - Artesia, CA
Jaime is great!
Fenton - Los Angeles, CA
Jaime was so professional and was honest and great. I would recommend him to anyone!
Great svc & professionalism
Krista - Newport Beach, CA
Jonathan appeared to have explored all areas and was very thorough. I appreciated his professionalism as well.
Great service!
Wayne - Manhattan Beach, CA
Job # 144992 KITCHENAID Kitchen
Kathleen - Long Beach, CA
"Pin" was missing by original manufacturer. So, Wash Arm fell out. KDTE Dishwasher is a Maintenance Nightmare. Look at the Repairs. Takes two house calls and 10 days without good dishwashing per repair.
GREAT SERVICE BY PABLO!
Sharon Mullin - Los Angeles, CA
IT WAS SUCH A PLEASURE WORKING WITH PABLO. HE WAS VERY KNOWLEDGEABLE AND FRIENDLY WITH OUR SERVICE CALL, HE PROVIDED EXCELLENT CUSTOMER SERVICE.
Freezer repair
Lisa - West Hollywood, CA
Friendly service, technician worked fast. Took a few days to get parts, and scheduling visits wasn't always convenient.
Great service
Terri - La Palma, CA
Carlo
Carlo - Orange, CA
My experience was horrible. I was without a Refrigerator for three weeks. I got mixed information from your customer service reps.
very good service
Mark - Los Angeles, CA
Service experience
Kiesha - Los Angeles, CA
Repairman was great
Wayne - Garden Grove, CA
Victor the Repairman was great-- but the company was slow and ineffective. It took 3 weeks and 3 visits to fix the problem because of a defective replacement part on the 2nd visit.
Exceptional Repair Professional
Judy - Los Angeles, CA
I had a problem with my KitchenAid double ovens and KitchenAid sent Paradise to deal with it. Paradise was extraordinarily prompt and responsive. Even better, the Professional that came to my house to deal with the problem, Pablo Villalta, was both exceptionally knowledgeable and personable. He immediately understood the problem and ordered a replacement of the defective part and also did his best to explain and demonstrate how to use the oven more effectively. I liked him so much that I asked that he be the person who returned with the replacement part since I trusted him. He did so and brought a very nice helper and the two were fantastic. Because of Pablo I would both recommend Paradise and also use the company again. My only concern is that it is impossible to follow up a call by the company in order to confirm or change an appointment time or to ask a question. When I was called, I asked the representative to make the appointment after a certain time, and, despite the customer service rep's courtesy and assurances, the time the repair rep was actually sent was exactly when I had said I wouldn't be available. I got a recorded call reminding me that a service rep would arrive within a specific time block, but the block identified was exactly when I wasn't available. When I followed directions to respond to the prompt, I was first put on hold for 20 minutes after which time the call was disconnected. This happened twice. Luckily Pablo was early and called personally, so both appointments worked out anyway -- however, I sense that this is again to Pablo's credit. So the 5 stars are his.
Martha
Martha - Los Angeles, CA
The best technician ever they did a very good job fixing my washer machine
Great Service!
David - Trabuco Canyon, CA
Jorge identified problem right away and repaired it under warranty. Very confident is his ability and asked for his card. Very personable!
Great Service
Jeff - La Mirada, CA
Mr. Preston did a great job servicing on washer. I felt confident at his ability to assess and fix the problem
Dishwasher repair
Melissa - Lake Forest, CA
Excellent service. Very professional and nice.
Evodia
Evodia - South Gate, CA
Grate service, great attitude
Perfect
Tammy - Long Beach, CA
Accurate service!
Carol - Mission Viejo, CA
Problem was accurately diagnosed this time.
Great and helpful service
Hoa - Midway City, CA
5 Star
Robert - Los Angeles, CA
Great service. On time. Friendly. Instructive. Highly recommend.
Very helpful
Carla - Compton, CA
Thank you Larry I appreciate you coming out to check out my fridge
Good service.
David - Huntington Beach, CA
Victor did his job very efficiently, professionally and was courteous through it all.
Great service
Adlene - Los Angeles, CA
He was on time!!! Amazing person
Fast and Expert Service
Diane - Los Angeles, CA
He did a great job! Was on time and fixed the oven
Great customer service!
Joy - Los Angeles, CA
Kate
Will - Huntington Beach, CA
Fantastic service. Very helpful in giving suggestions to maintain the life of our dryer. Kind & courteous!
Excellent Service
Eddie - La Mirada, CA
Great service by Victor, he's a true professional and knows exactly what he's doing!
Jenifer
Jenifer - Manhattan Beach, CA
Great
Marvis - Redondo Beach, CA
Bad
Jim - Villa Park, CA
The technician had to make a couple of phone calls because he couldn't understand the problem let alone fix it. He left with the problem still in existence.
Great service
Srinidhi - Torrance, CA
Prompt service
Friendly & Professional
Perla - Los Angeles, CA
Excellent service!
Great Service - Hope it lasts.
Nancy - Westminster, CA
Dryer up and running now
Robert - Long Beach, CA
Great service by the serviceman Chris. He was efficient and quick. I’d recommend and hire them again.
Efficient service
Donna - Irvine, CA
Informative! Provided clear feedback based on the questions I asked.
Elaine - Inglewood, CA
Informative! Provided clear feedback based on the questions I asked.
Excellent work.
Bill - Tustin, CA
Fast, effective, friendly
Joshua - Costa Mesa, CA
Jonathan did a great job fixing the dishwasher. He was friendly and effective at the job.
Washer ownerf
Christine - Los Angeles, CA
Great service
very professional staff and service
Eugene - La Mirada, CA
I was impressed with the knowledge and politeness of the technicians.
Erwin
Erwin - Torrance, CA
Dishwasher Repair
Jennifer - Los Angeles, CA
Paradise Appliance sent us a fantastic repair person. Sadly, I cannot remember his name, but he was on time, considerate of our rugs, and cats. He asked direct and explicit questions and then diagnosed the problem and set to repairing the machine all within ten minutes. I would highly recommend _____ of Paradise Appliance.
Great Service
Shannon - Los Angeles, CA
Pleasant, thorough, and answered all my questions!
Danila parra
Dalila - Long Beach, CA
Perfect
Repair service
David - Newport Beach, CA
Technician Johnathon was very professional and did a great clean job
Lise
Lise - Huntington Beach, CA
Good
Ugly services
Christina - Huntington Beach, CA
He did very lousy job and rush
Good services
Christina - Huntington Beach, CA
This guy did the good job and repaired carefully
Great service on time
Florience - Pico Rivera, CA
Dave
David - Whittier, CA
Excellent service
David - Palos Verdes Estates, CA
Very good service
Dale - Huntington Beach, CA
All was good with him coming out and finding that our washer was ok. Thank you so much
Great service
Herminia - Santa Ana, CA
Curtious and efficient
Zelda - Huntington Beach, CA
On time and extremly helpful and gave helpful maintenance suggestions
Awesome service
William - Huntington Beach, CA
Chris was extremely professional. We could not be happier with the service he provided. Chris was on time for the appointment and kept us informed in every aspect of his service. Outstanding
repair of stove
Kent - Santa Monica, CA
work was done, slight problem with scheduling times
Refrigerator Ice Maker Not Making Ice
Mabel - Laguna Hills, CA
Fast service.
Refrigerator Ice Maker Problem
Mabel - Laguna Hills, CA
Professional. Knowledgeable and took care of the issue quickly.
Fixed the problem and more
Anda - Downey, CA
Extremely knowledgeable, also fixed my uneven doors
great service
William - Long Beach, CA
Showed up on time repaired washing machine ppump
Refrigerator repair
Rodney - Huntington Beach, CA
Great technician! Good service!
Great service
Leann - Garden Grove, CA
Efficient knowledgeable and friendly service technician
Patrick - Los Angeles, CA
I’m very satisfied with the service from paradise. I am not up on my appliance repair knowledge and the technician was informative and trustworthy. Thanks
Excellent service
Manuel - Santa Ana, CA
Excellent service.
Yes
Teresa - Westminster, CA
Preston was professional and helpful. He was a great communicator and kept me informed on his arrival time. Very impressed.
Great service
Chantel - Costa Mesa, CA
Great service.
Great service
Steven - Seal Beach, CA
No
Ok - Los Angeles, CA
We need more effort and explain, more carefully to fix.to rush to finish.compleately did not fix.I can not trust him.I think
Great service
Michelle - Bellflower, CA
Ted
Theodore - Costa Mesa, CA
Great service!!
Great service
Nicole - Los Angeles, CA
He took his time to fix the issue.
Great Service!
Gary - Trabuco Canyon, CA
Jorge was great and listened to my concerns. He took the time to run the dryer for some time to make sure problem was resolved.
Good job
Christine - Huntington Beach, CA
Ok
Jesus
Jesus - Lynwood, CA
Excelent
The response time was terrific !! The correction on the dishwasher was made. It was not the machine it was a plastic piece probably off a cup that lo
Bob - Anaheim, CA
I am on vacation and don’t have the serviceman’s name’ but he was prompt, cleared the problem and left shortly afterwards He has an A plus personality and is an asset to your company.
see below
Dot - Trabuco Canyon, CA
The service man was great! Our product, the dishwasher is not.
Not pleased
Gary - Costa Mesa, CA
Still waiting for return call that I put in 5 days ago, 1 hour after Chris left. I was assured that I would get a return call shortly. Meanwhile my fridge continues to leak water as my wooden floor gets ruined. Going to cost someone a lot of money.
Washer Service
Brian - Santa Ana, CA
Ramon was early to the service appointment. He gave me good tips to prevent problems with my washer operations
Excellent !
Gina - Los Angeles, CA
Very professional ! Came out twice to try to repair a product that was defective. I appreciate all the troubleshooting.
New Whirlpool Refrig ice make
Trisha - Irvine, CA
I still feel my ice maker is delayed and the touch has to be too hard. The tech did not agree but I’m the customer and use it everyday.
Refrigerator
Hugh - Laguna Hills, CA
Pleasant and quick service
Connie - Anaheim, CA
Victor was prompt, and knew exactly what to do to fix the issue with my refrigerator. He was courteous, friendly, and knew what he was doing. Thanks, Victor!
Great
Lisa - Huntington Beach, CA
Wonderful repairman
Suzanne - Santa Monica, CA
We have several repairmen working on our terrible Kitchenaid appliances, but this Pablo is the first that I thought knew what he was taking about.
Professional service
Barbara - Hawthorne, CA
Technician professionally diagnosed problem, updated us, and we were very pleased with his service.
Great service not awesome price
Jeremy - Los Angeles, CA
Overall he did a good job. So far works fine
Great service Rose knew exactly what she was doing very courteous and professional
Rob - Long Beach, CA
Poor service
Enoch - Huntington Park, CA
Repair person was not engaged with answering any questions we had. He did not speak to us and did not address any questions and concerns with the affected appliance. He did not speak unless he needed the signature. Poor customer service, however, he did fix the appliance.
Great Job
Jerry - Long Beach, CA
Repair person worked hard and found the problem
Not Worth It!
Bianca - Whittier, CA
Great mannerisms
Patrick - Stanton, CA
Professional
Still broken
Ok - Los Angeles, CA
Job was not completed. Works for few cycles then broke again.
Professional and courteous
Margaret - Torrance, CA
Paradise appliance did not disappoint. All the techs are terrific.....I would have to say that Francis more than lives up to his Master Tech title! It’s no wonder that he is in high demand. Laura, in customer service was stellar. I would definitely recommend Paradise.
Kitchen Aid Fridge
Dulce - Marina del Rey, CA
Great people and good service
Robert
Robert - Whittier, CA
Jeff Remer
Jeff - Los Angeles, CA
Technician was knowledable, professional and a nice person.
Prompt and great service
Susan - Long Beach, CA
Fixed my problem promptly and was very professional and courteous.
Great service
Joel sanchez - Los Angeles, CA
Awesome
Second time they came out was great
Amanda - Lakewood, CA
Lisa
Dan - Rancho Santa Margarita, CA
On time, thorough and helpful
dryer repair
Neena - Irvine, CA
Excellent service. John diagnosed the problem with our dryer, explained the fix needed including replacement parts carried in his truck, gave us a reasonable price estimate immediately, and then repaired our dryer expertly--all within 30 minutes of arrivial..
Great service your service man was very informative
Dorothy - Santa Ana, CA
Miguel
Miguel - Stanton, CA
Great service
Frances - Los Angeles, CA
Jim
James - Huntington Beach, CA
Great experience
Jesse
Eleven - Orange, CA
Great service!!
Nicole
Nicole - Huntington Beach, CA
The service tech was knowledgeable, polite and neat. Scheduling an appointment is changing let customers provide a best time window to avoid cancellations. A robo call at 6:45 at night is not convenient for anyone who works out of the house.
Great service
David - Manhattan Beach, CA
Great communications beforehand on the service appointment and was able to solve the issues promptly and hassle free.
Great Service
Robert - Los Alamitos, CA
GREAT SERVICE
Brenda - Newport Beach, CA
Our experience with the product was a nightmare. We received two dryers both defective. Then Jonathan (Super man) to the rescue. He handled each situation with perfection and eventually solved all our problems. When I had my own company Iwish I had a guy like him. He is sure an asset to your company. He is the very very best John Peterson
Same Old, Same Old
Rebecca - Buena Park, CA
I got a repeat of my June 27th service that didn't work. This time, the problem was back the next day. The first time, the problem took two weeks to return.
Dan
Dan - Los Angeles, CA
great service & price will use you co. again.
John - Newport Beach, CA
Jonathon was on time & is a strong asset to your business & has a positive attitude about you company, & fixed the problem correctly the first time.
Kdte Dishwasher Repair
Kathleen - Long Beach, CA
Chris shows up when scheduled. If a problem, he calls to tell you about the delay.
Great
Katherine - Coto de Caza, CA
Professional Service
Robert - Long Beach, CA
The service repairmen was on time and very professional. He was also very knowledgeable of the appliance and helped get me a little discount as the warranty for my dryer just ran out. I would use this service and repair company again.
Try a little harder
Mark - Huntington Beach, CA
Poor at best
Jorge
Susan - Lake Forest, CA
Awesome technician
Terri - Huntington Beach, CA
Very courteous, explained everything, left everything clean. Great service.
Best service man I've ever had!
Sandra - Mission Viejo, CA
good service
Daniel - Huntington Beach, CA
Edi - Paradise Appliance
David - Marina del Rey, CA
Edi was able to fix our add cleaning problem. Made sure everything else with our ice maker was working properly.
Great Service.
Jasmine - Long Beach, CA
Jim
Wilshire - Los Angeles, CA
Great service
Paul - Huntington Beach, CA
Great Service...issue resolved.
Jo - Huntington Beach, CA
thorough, timely, very informative, polite..great service
Janice - Los Alamitos, CA
Excellent technician
Michael - Newport Beach, CA
Timely, efficient and professional.
Just “OK”
Tom - Redondo Beach, CA
Top Notch Service!
Jo - Downey, CA
Larry was knowledgeable, efficient and friendly. I appreciate what he did to determine the extent of my problem and fix it so effectively. Paradise is fortunate to have a man such as Larry to represent them to the public.
Friendly and competent
Susan - Irvine, CA
Great Service = Happy Customer
Steven - Santa Monica, CA
Great guy. On time. Good communication skills. Polite. Knowledgeable.
Great service, nice guy.
Tracy - Redondo Beach, CA
Enrique showed up on time, was considerate and knew what he was doing.
Freezer motor replacement
Susan - Lake Forest, CA
Lupe
Lupe - Orange, CA
Oven repair
Ricky - Santa Monica, CA
Excellent and timely service. Technician was very knowledgeable and courteous.
Nasrin - Irvine, CA
Excellent service
Great job
Alison - San Juan Capistrano, CA
Very good service.
Did not fix my frig
Ramie - Long Beach, CA
Bad diagnostic
great job
Elvin - Los Angeles, CA
robert came in assess the problem and fixed it.
Ricky H
Ricky - Santa Monica, CA
Great people great service would love to work with them
Excellent Customer Service
Bridgette - Los Angeles, CA
Great service!
Jared - Los Angeles, CA
Great service!
Craig - Cerritos, CA
Great service
Francisca - Hawthorne, CA
They do a good job
Awesome service
Ava - Los Angeles, CA
Best, most courteous service
Nice
Dyanna - Huntington Beach, CA
Not done yet
Francis was great. Personable, knowledgeable, and was able to totally fix the problem.
Robert - Rolling Hills Estates, CA
Waiting for receipt
Marianne - Lakewood, CA
The receipt you gave us shows amount paid $0.00 Balance $260.00. Please send me corrected copy. Thank you.
Adela
Adela. Andrade - Fullerton, CA
Oriale Preston was very fast to pin point the problem and was very informative Thank you very much for all his help . Oriale Preston was the Best Technican we ever had . 🙏
Fantastic Service
Heidi - Newport Beach, CA
On time, Efficient Knew exactly the problem and handled it expertly!!!!
Raymond Jackson
Stuart - Los Angeles, CA
Great service
Matthew - Irvine, CA
Very nice & polite
Awesome service tech!
Becky - Long Beach, CA
Great interface with technician. Dishwasher working great again. Kitchen left neat and clean.
Great Service
Rudy - Huntington Beach, CA
Requested service for newly purchased Whirlpool refrigerator. Victor provided professional and honest service and feed back on our appliance and ensured it was hooked up properly. Impressed with professionalism in Paradise company's response to service request and timely updates for appointment time.
Great service, good communication, got the job done!
Frank - Torrance, CA
Very good
Great Service
Shawn - Irvine, CA
Ramon was great.
Sue - Los Alamitos, CA
Denise
Denise - Buena Park, CA
Larry was excellent- knew his product - was able to identify the problem and Resolved it quickly- very personable
Great service
Sallyann - Cerritos, CA
Jimmy
Jimmy - Anaheim, CA
Great result
Barbara - Los Angeles, CA
Very attentive
Ilyas
Ilyas - Buena Park, CA
Knowledgeable and great service
Don & Debbie - Long Beach, CA
Tristan
Tristan - Carson, CA
Tech did a good job fixing the problem but the comments he made in regards to how the problem developed by putting the blame on myself and my family was not called for, it was kind of upsetting to hear him just assume that we were the cause of the problem rather than doing a through search for the true problem. I think that his customer service skills could be a little better.
Good technician,
Pauline - Mission Viejo, CA
Jorge was able to find cause of the noise in our new Whirlpool French door refrigerator. He ordered a new part and came back and fixed the problem. He also is a very nice person.
Glenda
Bill - Huntington Beach, CA
Jacome
Merced - Hawaiian Gardens, CA
Good job
Great service
Jonathan - Santa Ana, CA
Okay service
Latoya - Long Beach, CA
It was an okay experience
Mr. Jackson had an insightful understanding of the problem and excellent communicated it effectively. Please read my opinion below. IMPORTANT!
Ben - Los Angeles, CA
To: Survey, Paradise Appliance Service Service Comments: Raymond Jackson’s service on KitchenAid Refrigerator; Model: KSCS23FTMS01; SERIAL: SU2626156 Raymond Jackson helped us considerably. KitchenAid side by side refrigerator has not worked correctly since it was new, several years ago. After having been serviced (by a different company) while still under warrantee, it has been worse. The door sealing and closing mechanisms have not worked correctly since new. Raymond Jackson, a service agent from “Paradise Appliance Service” came to our house on Tuesday, July 16, 2019 and offered the long-awaited analysis of the problem that our side by side refrigerator has been exhibiting while it was under warrantee (years ago). He concluded that the wrong door was replaced in our refrigerator side, and the door was replaced incorrectly. It does not close correctly, and the freezer side door is a problem, as well. • We contacted KitchenAid about 6 months after purchase; the refrigerator was still under warranty at that time. They referred us to an independent contractor service company, Active Appliance, as their KitchenAid technical support. We showed them that the door was not sealing properly, and we were hearing a consistent “whine” from the fact that air was escaping from inside the refrigerator side of the unit. After multiple visits and replacing 4 varied parts, it made no difference. Then, the service agent informed us that we needed a new door for the refrigerator. • Raymond Jackson helped us to learn that an incorrect door was installed, and it was installed improperly; it has never worked correctly. Air has continued to escape slowly from the unit. The door does not close by itself. Raymond has informed us that a bottom hinge and spring mechanism inside the door is the process by which the door is to close by itself. The lower hinge and spring of the door are damaged. If we do not remember to close the door completely against the frame, the unit becomes warmer inside, oftentimes 10-15 degrees before we “catch” the problem and push the door against the frame. • Upon discussion with Raymond and measuring the door, we have discovered that the replaced door is the wrong size for our refrigerator. The door is too long and too thick for the refrigerator that we purchased. The replaced door clearly protrudes next to the refrigerator freezer door. • AND, upon opening and closing the refrigerator’s freezer door, the refrigerator side door OPENS by ITSELF and remains open! • During Raymond’s visit, we learned that the bottom door hinge and spring components that we need are internal portions of the complete door. If we were to choose to fix the problem, it is required for us to purchase the complete door ($1400+!). And, we have learned that the door is NO LONGER AVAILABLE. We are concluding that KitchenAid unit was a problem upon delivery to us (possibly it was bad from KitchenAid OR possibly the sales or delivery company dropped it and bent the frame or the door… who knows?). What can be done at this time? Thank you for your consideration. Ben Greco 7847 Stewart Avenue, Los Angeles, CA 90045 (310) 337-1099, Home (310) 486-8440, Mobile bengreco@ca.rr.com
Referred appropriately to someone else
Spring - Paramount, CA
They were very good at quickly identifying the problem, letting me know that they did not perform the work, and telling me what specialist I would need. They were very helpful.
Freezer Repair
Julio - Seal Beach, CA
First time sowed on time second time delay and appointment changed
great service
Ida - Carson, CA
knowledgeable
Great and fast service
Babak - Irvine, CA
Bin
Bin - Irvine, CA
Raymond Jackson
Eliane - Marina del Rey, CA
ray was fabulous, smattered, and super helpful--he saved me from buying a new dishwasher. Great trouble shooter.
Scratched my floor then never finished the job
Peter - Los Angeles, CA
The repair person showed up and didn't have the right parts, they had to be ordered. He then came back two weeks later but also fixed 75% of the problem. He RAN OUT OF PARTS! Told us he'd come back in 2 weeks. Meanwhile, he didn't realize how to move the refrigerator out and SCRATCHED OUT FLOOR! Badly. He felt terrible, which made me feel less upset about it, but then he NEVER SHOWED BACK UP TO FIX THE REST OF IT!!! Disaster. Do not use this place.
Frances
Frances - Los Angeles, CA
My refrigerator was freezing everything and was just under a year old so Home Depot sent out this appliance company out to repair it. He exchanged the thermostat and it is no longer freezing in the refrigerator.
Great service
Azita - Los Angeles, CA
Great service.
Angel - Los Angeles, CA
Mrs
Patricia - Huntington Beach, CA
Great service especially the young man who came out, very courteous and explained everything he was doing!
Great Service
Wendy - Los Angeles, CA
Larry was on time and friendly. I would recommend him to friends.
Warranty service
Cheryl - Fountain Valley, CA
Good service. Fast. On time. Courteous.
Excellent service
Kenneth - Anaheim, CA
Since appliance wasn't repairable, technician instructed us on what would happen next with our contract. Contact was made within a few days and a refund is forthcoming.
Excellent & friendly service!
Li-chen - Cerritos, CA
Range repair
Steve - Long Beach, CA
Chris is very professional, called to give us updates on the issue, did a full analysis of the issues at hand prior to coming and had the solution to repairing and installing new hardware. He called ahead of showing up letting us know his ETA. He is extremely courteous and highly professional. Dr. Steve Bernstein
My experience
Herman - Compton, CA
Great service
Maytag Repair
Ellie - Irvine, CA
Great professional service!
Jacky Godo Kiss
Jacky Godo Kiss - Los Angeles, CA
Unfortunately I spent $109 for nothing. I had requested a new coin box but because the drier was 2014 it was apparently not available. I had to again call CSC a very unsatisfactory company I have had to deal with before. Mr Jackson was kind and sympathetic,but not able to fix my problem. It would have been more helpful to be told it would be cheaper to buy a whole new machine
great service！
Lily - Irvine, CA
Total professional and respectful
Philip - Los Angeles, CA
Enrique couldn't have been nicer,got right to work and knew his business.His explanations with spot on.
JennAir repair
Timothy - Long Beach, CA
Great Tech
Jim - Torrance, CA
Enique is a great tech he spends time to explain what is going on with our appliance.
Pamela
Eric - Rancho Santa Margarita, CA
Excellent Service, Completely Satisfied
Aretha - Inglewood, CA
Did not fix it
Angelica - Los Angeles, CA
It’s been more than a month and they still haven’t fixed my washer. I AM NOT HAPPY!!!!!
Thorough job
Marnee - Cerritos, CA
Oriale first listened to my description on how the fridge ice and water dispensers were not working as well as the door not closing properly. He then checked the functionality of the ice and water dispensers. He also checked the fridge door. He figured out the fridge not closing properly caused the ice and water dispensers to not work. So he made the adjustment to the door. Now they are working like they are supposed to. Oriale was very thorough and made sure the problem was solved.