Local Reviews

Paradise Appliance Service Rated 4.7 out of 5 stars based on 4331 customer reviews

Map of Irvine, CA

Great




Review of Paradise Appliance Service


Map of Trabuco Canyon, CA

Great service




Review of Paradise Appliance Service


Map of Los Angeles, CA

Professional




Review of Paradise Appliance Service

Jaime Garcia was professional, knowledgeable and finished job in a timely manner.


Map of Buena Park, CA

great service




Review of Paradise Appliance Service


Map of Los Angeles, CA

Great customer service




Review of Paradise Appliance Service

Pablo was an exceptional service man, respectable and knowledgeable.


Map of Manhattan Beach, CA

Great service




Review of Paradise Appliance Service


Map of Bellflower, CA

Robert Sims is Awesome!




Review of Paradise Appliance Service

Mr. Sims is a "Very Valuable Employee of High Caliber". Robert, Mr. Sims called a head and was on time, every time. That's very important. He is very professional, explained what needed to be done and cleaned the working area. He showed real concern about fixing my Maytag washing machine which he did. I know it may not seem like a big deal but I have a disable child and I need to wash at home. I can't take my child and my clothes to the laundromat so for me, this was and is a very big deal. Thank you Mr. Robert Sims.


Map of Garden Grove, CA

Great service !




Review of Paradise Appliance Service

It was quick and super helpful !


Map of Huntington Beach, CA

ice maker wasn't working




Review of Paradise Appliance Service

lost over $100.00 food when shorted out circuit board? took 1 week to fix.


Map of Lake Forest, CA

survey




Review of Paradise Appliance Service

Never received a copy of the receipt from the call


Tauhid




Review of Paradise Appliance Service


Great service




Review of Paradise Appliance Service

Great service.


Great service.




Review of Paradise Appliance Service


Very knowledgeable




Review of Paradise Appliance Service

The technician immediately knew what was wrong.


Terrible turnaround time




Review of Paradise Appliance Service

It took over a week to get this repaired. tech showed up and you guys did not have parts in stock. parts were ordered and even arrived late. leaving tenant without a refrigerator for over a week. unacceptable.


Jennifer




Review of Paradise Appliance Service

Great service, very detailing and polite service man


Very good




Review of Paradise Appliance Service

Very very good service


wonderful technician and the best!




Review of Paradise Appliance Service

He loves what he does and it shows in his work and personality! I will always request Sarkis Mossessian when I need work done!


great service




Review of Paradise Appliance Service

very nice and polite


Handle.




Review of Paradise Appliance Service


The best service!!!! Excellent!!! Awesome !!!




Review of Paradise Appliance Service

Edi was very knowledgeable, professional and took the time to explained to me what was wrong with my washer. He’s the best technician that I’ve ever met. Thank you for the excellent service!!!!!


Very happy with Paradise!




Review of Paradise Appliance Service


Great service




Review of Paradise Appliance Service

Very knowledgeable person


Excellent repairman




Review of Paradise Appliance Service

Pablo, the repairman, is very pleasant, knowledgeable, and has a mind to get the problem solved. It was the end of his work day and he must have been tired but he didn't complain. He was cheery. Really nice guy. An asset to your company.


Great service




Review of Paradise Appliance Service


Fridge




Review of Paradise Appliance Service


Incredible Service!




Review of Paradise Appliance Service

Robert came in a fixed the problem in a flash! Great service, quick and efficient!


Excellent Service




Review of Paradise Appliance Service


Great Service




Review of Paradise Appliance Service


Very professional service! A+.




Review of Paradise Appliance Service

Our repair service was under warranty so cost/pricing was a non-issue. Not only were Ramon and Chris very professional, they were really nice guys!


Professional and knowledgeable




Review of Paradise Appliance Service

Guys that came out on Tuesday 8/13 were professional and very nice and more importantly, seemed to know their stuff. Previous tech kept telling me he was "just a helper" and wanted to charge me for visit and I had to call Whirlpool to verify no charge. Told me he didn't have authorization number from the store...made several calls before he finally performed the diagnosis. All 3 techs appeared not to have the proper warranty info or authorization numbers needed to perform service so they had to search for this...make calls etc.


great service




Review of Paradise Appliance Service

great service, still waiting for invoice/warrantee


Robert




Review of Paradise Appliance Service

Excellent


Frank




Review of Paradise Appliance Service


Service on new refrigerator




Review of Paradise Appliance Service

Unfortunately the service appointment didn’t resolve my problem, with a new Kitchenaide refrigerator. Same symptoms happened almost immediately. Had to reschedule another appointment. Wouldn’t be so bad, but these appointments aren’t for blocks of time, it’s all day. Serviceman was polite, but I didn’t feel he listened to me, take into account the pictures or video od a struggling condenser motor.


Truly Exceptional Wonderful Service




Review of Paradise Appliance Service

Ramon is so wonderful. He was more than courteous and professional! I felt like I had a good friend and/or family member to come render service. His work was excellent and the whole experience was truly commendable! Ramon is great!!!


Great service




Review of Paradise Appliance Service


Chris




Review of Paradise Appliance Service

Fast & efficient


Whirlpool microwave




Review of Paradise Appliance Service

Counter light bulb kept going out after replacing factory bulb. Wonderful service. Paradise more than earned my trust. Technician knew his stuff.


Helpful Technician




Review of Paradise Appliance Service


Great service.




Review of Paradise Appliance Service

Enrique was great he knew what was the problem and fixed it right away.


Great service




Review of Paradise Appliance Service


Ie




Review of Paradise Appliance Service


Refrigerator




Review of Paradise Appliance Service


Excellent service. Valuable employee




Review of Paradise Appliance Service

Punctual. Personable. Efficient use of time


Good job! Finally I have a working dryer. 3rd attempt was successful. Thank You!




Review of Paradise Appliance Service


Great service




Review of Paradise Appliance Service


Personable tech




Review of Paradise Appliance Service

The tech was extremely personable but it turns out he and his company do not work on these refrigerators. He was very honest and went back to Maytag which then referred another company


Great service




Review of Paradise Appliance Service

Great service


Refrigerator repair




Review of Paradise Appliance Service


The Serviceman was great!




Review of Paradise Appliance Service


Great Service




Review of Paradise Appliance Service

Jaime did an excellent job both times he came out to repair my appliances.


Custome




Review of Paradise Appliance Service

Great professional experience. On time and organized.


Good service




Review of Paradise Appliance Service


Clear explanation




Review of Paradise Appliance Service

Technician arrived on time, checked problem and explained solution clearly. Service was quick.


Professional Services




Review of Paradise Appliance Service


Helen




Review of Paradise Appliance Service

Thank you


Great service




Review of Paradise Appliance Service

He came in a timely manner he knew the specs of our refrigerator he consulted with his tech service as well and found the solution to our problem we know our refrigerator better now and how to keep it from freezing over he was also very friendly and helpful . Highly recommend this Service man


Your service is crap




Review of Paradise Appliance Service

I’m still not satisfied with your wannabe repairs you guys still haven’t fixed I need you guys to come out again for the same thing


Martha the best Technisions ever




Review of Paradise Appliance Service

The best Technisions ever


Prompt, courteous and effective service!




Review of Paradise Appliance Service

This turned out to be an unusual and complex repair requiring replacement of two motors. Mr. Garcia did the needed diagnosis, promptly ordered the new motors and delivered and installed them on schedule within two days, keeping me informed at each step. Great service!


KitchenAide refrigerator repair




Review of Paradise Appliance Service

We asked Ramon to follow up on is service call from July 31. I still did not think the unit is cooling properly. Plus when we pulled the unit out the doors were not aligned because the level blocks were removed. Ramon came out checked the unit and said it was working fine. Explained that temperatures can vary about 5 degrees. He check for any leakage and found none. If the problem of not cooling returns we are to call and he will know what parts to bring with him for repair. Otherwise he is convinced we left the door open causing the original problem and prompting the service call.


KitchenAide refrigerator repair




Review of Paradise Appliance Service

This company and Technician are great. I give them 4 stars because we had to wait serveral days before they could come out. I realize everyone is busy, but I thought there would be a priority since the unit was not cooling. So 4 stars. After 2 and 1/2 years our $3999.00 KitchenAide refrige was not cooling. Warranty was out we were told by Whirlpool. Fortunately we had a insurance policy. Technician Ramon Heredia came out said the lower freezer condenser was ice and that we needed to pull the plug and let sit for 48, then turn it on for 24 hrs to let the temperature set. Three days later we reluctantly put some food in. The cause may have been door left open which iced the condensor. I disagreed with Ramon because there is door alarm that sounds if doors open. Maybe it happened I don't know. We followed Ramon procedure, lost most of the frozen food and all the produce etc. In the ops manual they state if problem unplug the unit, It does not say 48 hrs. Ramon is very professional and courteous and explained why the 48 hrs is best. We could have saved him the service call. We were told that this should solve the problem. More to follow.


Great service




Review of Paradise Appliance Service


Great service and price




Review of Paradise Appliance Service

Serviceman immediately recognized computer board issue. It was repaired soon after. Appointments were kept and great service in notifying customers


Great service!




Review of Paradise Appliance Service

I told them the problem when I made the appointment and the technician called me to reschedule the initial appointment to a time when he would have the parts ordered and on hand. I appreciated that I only had to be home once - for the repair! Friendly, efficient service - thank you!!!


Edi is great!




Review of Paradise Appliance Service

Edi fixed our washer quickly and cleaned up too! Thank you.


LARRY WAS GREAT




Review of Paradise Appliance Service


👍😊 good jobs and services




Review of Paradise Appliance Service

Thanks for your help and kindness.


Great repair person




Review of Paradise Appliance Service

The technician who repaired our dishwasher was right on time, polite, funny, prepared, and paid attention to detail. She brought the parts that she thought might needing repair with her and fixed the appliance on the spot. She ensured the the dishwasher was level and in the right spot. She answered all my questions!


Price is too high. Technician is good service..




Review of Paradise Appliance Service


Jaime is great!




Review of Paradise Appliance Service

Jaime was so professional and was honest and great. I would recommend him to anyone!


Great svc & professionalism




Review of Paradise Appliance Service

Jonathan appeared to have explored all areas and was very thorough. I appreciated his professionalism as well.


Great service!




Review of Paradise Appliance Service


Job # 144992 KITCHENAID Kitchen




Review of Paradise Appliance Service

"Pin" was missing by original manufacturer. So, Wash Arm fell out. KDTE Dishwasher is a Maintenance Nightmare. Look at the Repairs. Takes two house calls and 10 days without good dishwashing per repair.


GREAT SERVICE BY PABLO!




Review of Paradise Appliance Service

IT WAS SUCH A PLEASURE WORKING WITH PABLO. HE WAS VERY KNOWLEDGEABLE AND FRIENDLY WITH OUR SERVICE CALL, HE PROVIDED EXCELLENT CUSTOMER SERVICE.


Freezer repair




Review of Paradise Appliance Service

Friendly service, technician worked fast. Took a few days to get parts, and scheduling visits wasn't always convenient.


Great service




Review of Paradise Appliance Service


Carlo




Review of Paradise Appliance Service

My experience was horrible. I was without a Refrigerator for three weeks. I got mixed information from your customer service reps.


very good service




Review of Paradise Appliance Service


Service experience




Review of Paradise Appliance Service


Repairman was great




Review of Paradise Appliance Service

Victor the Repairman was great-- but the company was slow and ineffective. It took 3 weeks and 3 visits to fix the problem because of a defective replacement part on the 2nd visit.


Exceptional Repair Professional




Review of Paradise Appliance Service

I had a problem with my KitchenAid double ovens and KitchenAid sent Paradise to deal with it. Paradise was extraordinarily prompt and responsive. Even better, the Professional that came to my house to deal with the problem, Pablo Villalta, was both exceptionally knowledgeable and personable. He immediately understood the problem and ordered a replacement of the defective part and also did his best to explain and demonstrate how to use the oven more effectively. I liked him so much that I asked that he be the person who returned with the replacement part since I trusted him. He did so and brought a very nice helper and the two were fantastic. Because of Pablo I would both recommend Paradise and also use the company again. My only concern is that it is impossible to follow up a call by the company in order to confirm or change an appointment time or to ask a question. When I was called, I asked the representative to make the appointment after a certain time, and, despite the customer service rep's courtesy and assurances, the time the repair rep was actually sent was exactly when I had said I wouldn't be available. I got a recorded call reminding me that a service rep would arrive within a specific time block, but the block identified was exactly when I wasn't available. When I followed directions to respond to the prompt, I was first put on hold for 20 minutes after which time the call was disconnected. This happened twice. Luckily Pablo was early and called personally, so both appointments worked out anyway -- however, I sense that this is again to Pablo's credit. So the 5 stars are his.


Martha




Review of Paradise Appliance Service

The best technician ever they did a very good job fixing my washer machine


Great Service!




Review of Paradise Appliance Service

Jorge identified problem right away and repaired it under warranty. Very confident is his ability and asked for his card. Very personable!


Great Service




Review of Paradise Appliance Service

Mr. Preston did a great job servicing on washer. I felt confident at his ability to assess and fix the problem


Dishwasher repair




Review of Paradise Appliance Service

Excellent service. Very professional and nice.


Evodia




Review of Paradise Appliance Service

Grate service, great attitude


Perfect




Review of Paradise Appliance Service


Accurate service!




Review of Paradise Appliance Service

Problem was accurately diagnosed this time.


Great and helpful service




Review of Paradise Appliance Service


5 Star




Review of Paradise Appliance Service

Great service. On time. Friendly. Instructive. Highly recommend.


Very helpful




Review of Paradise Appliance Service

Thank you Larry I appreciate you coming out to check out my fridge


Good service.




Review of Paradise Appliance Service

Victor did his job very efficiently, professionally and was courteous through it all.


Great service




Review of Paradise Appliance Service

He was on time!!! Amazing person


Fast and Expert Service




Review of Paradise Appliance Service

He did a great job! Was on time and fixed the oven


Great customer service!




Review of Paradise Appliance Service


Kate




Review of Paradise Appliance Service

Fantastic service. Very helpful in giving suggestions to maintain the life of our dryer. Kind & courteous!


Excellent Service




Review of Paradise Appliance Service

Great service by Victor, he's a true professional and knows exactly what he's doing!


Jenifer




Review of Paradise Appliance Service


Great




Review of Paradise Appliance Service


Bad




Review of Paradise Appliance Service

The technician had to make a couple of phone calls because he couldn't understand the problem let alone fix it. He left with the problem still in existence.


Great service




Review of Paradise Appliance Service

Prompt service


Friendly & Professional




Review of Paradise Appliance Service

Excellent service!


Great Service - Hope it lasts.




Review of Paradise Appliance Service


Dryer up and running now




Review of Paradise Appliance Service

Great service by the serviceman Chris. He was efficient and quick. I’d recommend and hire them again.


Efficient service




Review of Paradise Appliance Service


Informative! Provided clear feedback based on the questions I asked.




Review of Paradise Appliance Service

Informative! Provided clear feedback based on the questions I asked.


Excellent work.




Review of Paradise Appliance Service


Fast, effective, friendly




Review of Paradise Appliance Service

Jonathan did a great job fixing the dishwasher. He was friendly and effective at the job.


Washer ownerf




Review of Paradise Appliance Service

Great service


very professional staff and service




Review of Paradise Appliance Service

I was impressed with the knowledge and politeness of the technicians.


Erwin




Review of Paradise Appliance Service


Dishwasher Repair




Review of Paradise Appliance Service

Paradise Appliance sent us a fantastic repair person. Sadly, I cannot remember his name, but he was on time, considerate of our rugs, and cats. He asked direct and explicit questions and then diagnosed the problem and set to repairing the machine all within ten minutes. I would highly recommend _____ of Paradise Appliance.


Great Service




Review of Paradise Appliance Service

Pleasant, thorough, and answered all my questions!


Danila parra




Review of Paradise Appliance Service

Perfect


Repair service




Review of Paradise Appliance Service

Technician Johnathon was very professional and did a great clean job


Lise




Review of Paradise Appliance Service

Good


Ugly services




Review of Paradise Appliance Service

He did very lousy job and rush


Good services




Review of Paradise Appliance Service

This guy did the good job and repaired carefully


Great service on time




Review of Paradise Appliance Service


Dave




Review of Paradise Appliance Service


Excellent service




Review of Paradise Appliance Service


Very good service




Review of Paradise Appliance Service

All was good with him coming out and finding that our washer was ok. Thank you so much


Great service




Review of Paradise Appliance Service


Curtious and efficient




Review of Paradise Appliance Service

On time and extremly helpful and gave helpful maintenance suggestions


Awesome service




Review of Paradise Appliance Service

Chris was extremely professional. We could not be happier with the service he provided. Chris was on time for the appointment and kept us informed in every aspect of his service. Outstanding


repair of stove




Review of Paradise Appliance Service

work was done, slight problem with scheduling times


Refrigerator Ice Maker Not Making Ice




Review of Paradise Appliance Service

Fast service.


Refrigerator Ice Maker Problem




Review of Paradise Appliance Service

Professional. Knowledgeable and took care of the issue quickly.


Fixed the problem and more




Review of Paradise Appliance Service

Extremely knowledgeable, also fixed my uneven doors


great service




Review of Paradise Appliance Service

Showed up on time repaired washing machine ppump


Refrigerator repair




Review of Paradise Appliance Service

Great technician! Good service!


Great service




Review of Paradise Appliance Service


Efficient knowledgeable and friendly service technician




Review of Paradise Appliance Service

I’m very satisfied with the service from paradise. I am not up on my appliance repair knowledge and the technician was informative and trustworthy. Thanks


Excellent service




Review of Paradise Appliance Service

Excellent service.


Yes




Review of Paradise Appliance Service

Preston was professional and helpful. He was a great communicator and kept me informed on his arrival time. Very impressed.


Great service




Review of Paradise Appliance Service

Great service.


Great service




Review of Paradise Appliance Service


No




Review of Paradise Appliance Service

We need more effort and explain, more carefully to fix.to rush to finish.compleately did not fix.I can not trust him.I think


Great service




Review of Paradise Appliance Service


Ted




Review of Paradise Appliance Service

Great service!!


Great service




Review of Paradise Appliance Service

He took his time to fix the issue.


Great Service!




Review of Paradise Appliance Service

Jorge was great and listened to my concerns. He took the time to run the dryer for some time to make sure problem was resolved.


Good job




Review of Paradise Appliance Service

Ok


Jesus




Review of Paradise Appliance Service

Excelent


The response time was terrific !! The correction on the dishwasher was made. It was not the machine it was a plastic piece probably off a cup that lo




Review of Paradise Appliance Service

I am on vacation and don’t have the serviceman’s name’ but he was prompt, cleared the problem and left shortly afterwards He has an A plus personality and is an asset to your company.


see below




Review of Paradise Appliance Service

The service man was great! Our product, the dishwasher is not.


Not pleased




Review of Paradise Appliance Service

Still waiting for return call that I put in 5 days ago, 1 hour after Chris left. I was assured that I would get a return call shortly. Meanwhile my fridge continues to leak water as my wooden floor gets ruined. Going to cost someone a lot of money.


Washer Service




Review of Paradise Appliance Service

Ramon was early to the service appointment. He gave me good tips to prevent problems with my washer operations


Excellent !




Review of Paradise Appliance Service

Very professional ! Came out twice to try to repair a product that was defective. I appreciate all the troubleshooting.


New Whirlpool Refrig ice make




Review of Paradise Appliance Service

I still feel my ice maker is delayed and the touch has to be too hard. The tech did not agree but I’m the customer and use it everyday.


Refrigerator




Review of Paradise Appliance Service


Pleasant and quick service




Review of Paradise Appliance Service

Victor was prompt, and knew exactly what to do to fix the issue with my refrigerator. He was courteous, friendly, and knew what he was doing. Thanks, Victor!


Great




Review of Paradise Appliance Service


Wonderful repairman




Review of Paradise Appliance Service

We have several repairmen working on our terrible Kitchenaid appliances, but this Pablo is the first that I thought knew what he was taking about.


Professional service




Review of Paradise Appliance Service

Technician professionally diagnosed problem, updated us, and we were very pleased with his service.


Great service not awesome price




Review of Paradise Appliance Service

Overall he did a good job. So far works fine


Great service Rose knew exactly what she was doing very courteous and professional




Review of Paradise Appliance Service


Poor service




Review of Paradise Appliance Service

Repair person was not engaged with answering any questions we had. He did not speak to us and did not address any questions and concerns with the affected appliance. He did not speak unless he needed the signature. Poor customer service, however, he did fix the appliance.


Great Job




Review of Paradise Appliance Service

Repair person worked hard and found the problem


Not Worth It!




Review of Paradise Appliance Service


Great mannerisms




Review of Paradise Appliance Service

Professional


Still broken




Review of Paradise Appliance Service

Job was not completed. Works for few cycles then broke again.


Professional and courteous




Review of Paradise Appliance Service

Paradise appliance did not disappoint. All the techs are terrific.....I would have to say that Francis more than lives up to his Master Tech title! It’s no wonder that he is in high demand. Laura, in customer service was stellar. I would definitely recommend Paradise.


Kitchen Aid Fridge




Review of Paradise Appliance Service

Great people and good service


Robert




Review of Paradise Appliance Service


Jeff Remer




Review of Paradise Appliance Service

Technician was knowledable, professional and a nice person.


Prompt and great service




Review of Paradise Appliance Service

Fixed my problem promptly and was very professional and courteous.


Great service




Review of Paradise Appliance Service

Awesome


Second time they came out was great




Review of Paradise Appliance Service


Lisa




Review of Paradise Appliance Service

On time, thorough and helpful


dryer repair




Review of Paradise Appliance Service

Excellent service. John diagnosed the problem with our dryer, explained the fix needed including replacement parts carried in his truck, gave us a reasonable price estimate immediately, and then repaired our dryer expertly--all within 30 minutes of arrivial..


Great service your service man was very informative




Review of Paradise Appliance Service


Miguel




Review of Paradise Appliance Service


Great service




Review of Paradise Appliance Service


Jim




Review of Paradise Appliance Service

Great experience


Jesse




Review of Paradise Appliance Service

Great service!!


Nicole




Review of Paradise Appliance Service

The service tech was knowledgeable, polite and neat. Scheduling an appointment is changing let customers provide a best time window to avoid cancellations. A robo call at 6:45 at night is not convenient for anyone who works out of the house.


Great service




Review of Paradise Appliance Service

Great communications beforehand on the service appointment and was able to solve the issues promptly and hassle free.


Great Service




Review of Paradise Appliance Service


GREAT SERVICE




Review of Paradise Appliance Service

Our experience with the product was a nightmare. We received two dryers both defective. Then Jonathan (Super man) to the rescue. He handled each situation with perfection and eventually solved all our problems. When I had my own company Iwish I had a guy like him. He is sure an asset to your company. He is the very very best John Peterson


Same Old, Same Old




Review of Paradise Appliance Service

I got a repeat of my June 27th service that didn't work. This time, the problem was back the next day. The first time, the problem took two weeks to return.


Dan




Review of Paradise Appliance Service


great service & price will use you co. again.




Review of Paradise Appliance Service

Jonathon was on time & is a strong asset to your business & has a positive attitude about you company, & fixed the problem correctly the first time.


Kdte Dishwasher Repair




Review of Paradise Appliance Service

Chris shows up when scheduled. If a problem, he calls to tell you about the delay.


Great




Review of Paradise Appliance Service


Professional Service




Review of Paradise Appliance Service

The service repairmen was on time and very professional. He was also very knowledgeable of the appliance and helped get me a little discount as the warranty for my dryer just ran out. I would use this service and repair company again.


Try a little harder




Review of Paradise Appliance Service

Poor at best


Jorge




Review of Paradise Appliance Service


Awesome technician




Review of Paradise Appliance Service

Very courteous, explained everything, left everything clean. Great service.


Best service man I've ever had!




Review of Paradise Appliance Service


good service




Review of Paradise Appliance Service


Edi - Paradise Appliance




Review of Paradise Appliance Service

Edi was able to fix our add cleaning problem. Made sure everything else with our ice maker was working properly.


Great Service.




Review of Paradise Appliance Service


Jim




Review of Paradise Appliance Service


Great service




Review of Paradise Appliance Service


Great Service...issue resolved.




Review of Paradise Appliance Service


thorough, timely, very informative, polite..great service




Review of Paradise Appliance Service


Excellent technician




Review of Paradise Appliance Service

Timely, efficient and professional.


Just “OK”




Review of Paradise Appliance Service


Top Notch Service!




Review of Paradise Appliance Service

Larry was knowledgeable, efficient and friendly. I appreciate what he did to determine the extent of my problem and fix it so effectively. Paradise is fortunate to have a man such as Larry to represent them to the public.


Friendly and competent




Review of Paradise Appliance Service


Great Service = Happy Customer




Review of Paradise Appliance Service

Great guy. On time. Good communication skills. Polite. Knowledgeable.


Great service, nice guy.




Review of Paradise Appliance Service

Enrique showed up on time, was considerate and knew what he was doing.


Freezer motor replacement




Review of Paradise Appliance Service


Lupe




Review of Paradise Appliance Service


Oven repair




Review of Paradise Appliance Service


Excellent and timely service. Technician was very knowledgeable and courteous.




Review of Paradise Appliance Service

Excellent service


Great job




Review of Paradise Appliance Service

Very good service.


Did not fix my frig




Review of Paradise Appliance Service

Bad diagnostic


great job




Review of Paradise Appliance Service

robert came in assess the problem and fixed it.


Ricky H




Review of Paradise Appliance Service

Great people great service would love to work with them


Excellent Customer Service




Review of Paradise Appliance Service


Great service!




Review of Paradise Appliance Service


Great service!




Review of Paradise Appliance Service


Great service




Review of Paradise Appliance Service

They do a good job


Awesome service




Review of Paradise Appliance Service

Best, most courteous service


Nice




Review of Paradise Appliance Service

Not done yet


Francis was great. Personable, knowledgeable, and was able to totally fix the problem.




Review of Paradise Appliance Service


Waiting for receipt




Review of Paradise Appliance Service

The receipt you gave us shows amount paid $0.00 Balance $260.00. Please send me corrected copy. Thank you.


Adela




Review of Paradise Appliance Service

Oriale Preston was very fast to pin point the problem and was very informative Thank you very much for all his help . Oriale Preston was the Best Technican we ever had . 🙏


Fantastic Service




Review of Paradise Appliance Service

On time, Efficient Knew exactly the problem and handled it expertly!!!!


Raymond Jackson




Review of Paradise Appliance Service


Great service




Review of Paradise Appliance Service

Very nice & polite


Awesome service tech!




Review of Paradise Appliance Service

Great interface with technician. Dishwasher working great again. Kitchen left neat and clean.


Great Service




Review of Paradise Appliance Service

Requested service for newly purchased Whirlpool refrigerator. Victor provided professional and honest service and feed back on our appliance and ensured it was hooked up properly. Impressed with professionalism in Paradise company's response to service request and timely updates for appointment time.


Great service, good communication, got the job done!




Review of Paradise Appliance Service

Very good


Great Service




Review of Paradise Appliance Service


Ramon was great.




Review of Paradise Appliance Service


Denise




Review of Paradise Appliance Service

Larry was excellent- knew his product - was able to identify the problem and Resolved it quickly- very personable


Great service




Review of Paradise Appliance Service


Jimmy




Review of Paradise Appliance Service


Great result




Review of Paradise Appliance Service

Very attentive


Ilyas




Review of Paradise Appliance Service


Knowledgeable and great service




Review of Paradise Appliance Service


Tristan




Review of Paradise Appliance Service

Tech did a good job fixing the problem but the comments he made in regards to how the problem developed by putting the blame on myself and my family was not called for, it was kind of upsetting to hear him just assume that we were the cause of the problem rather than doing a through search for the true problem. I think that his customer service skills could be a little better.


Good technician,




Review of Paradise Appliance Service

Jorge was able to find cause of the noise in our new Whirlpool French door refrigerator. He ordered a new part and came back and fixed the problem. He also is a very nice person.


Glenda




Review of Paradise Appliance Service


Jacome




Review of Paradise Appliance Service

Good job


Great service




Review of Paradise Appliance Service


Okay service




Review of Paradise Appliance Service

It was an okay experience


Mr. Jackson had an insightful understanding of the problem and excellent communicated it effectively. Please read my opinion below. IMPORTANT!




Review of Paradise Appliance Service

To: Survey, Paradise Appliance Service Service Comments: Raymond Jackson’s service on KitchenAid Refrigerator; Model: KSCS23FTMS01; SERIAL: SU2626156 Raymond Jackson helped us considerably. KitchenAid side by side refrigerator has not worked correctly since it was new, several years ago. After having been serviced (by a different company) while still under warrantee, it has been worse. The door sealing and closing mechanisms have not worked correctly since new. Raymond Jackson, a service agent from “Paradise Appliance Service” came to our house on Tuesday, July 16, 2019 and offered the long-awaited analysis of the problem that our side by side refrigerator has been exhibiting while it was under warrantee (years ago). He concluded that the wrong door was replaced in our refrigerator side, and the door was replaced incorrectly. It does not close correctly, and the freezer side door is a problem, as well. • We contacted KitchenAid about 6 months after purchase; the refrigerator was still under warranty at that time. They referred us to an independent contractor service company, Active Appliance, as their KitchenAid technical support. We showed them that the door was not sealing properly, and we were hearing a consistent “whine” from the fact that air was escaping from inside the refrigerator side of the unit. After multiple visits and replacing 4 varied parts, it made no difference. Then, the service agent informed us that we needed a new door for the refrigerator. • Raymond Jackson helped us to learn that an incorrect door was installed, and it was installed improperly; it has never worked correctly. Air has continued to escape slowly from the unit. The door does not close by itself. Raymond has informed us that a bottom hinge and spring mechanism inside the door is the process by which the door is to close by itself. The lower hinge and spring of the door are damaged. If we do not remember to close the door completely against the frame, the unit becomes warmer inside, oftentimes 10-15 degrees before we “catch” the problem and push the door against the frame. • Upon discussion with Raymond and measuring the door, we have discovered that the replaced door is the wrong size for our refrigerator. The door is too long and too thick for the refrigerator that we purchased. The replaced door clearly protrudes next to the refrigerator freezer door. • AND, upon opening and closing the refrigerator’s freezer door, the refrigerator side door OPENS by ITSELF and remains open! • During Raymond’s visit, we learned that the bottom door hinge and spring components that we need are internal portions of the complete door. If we were to choose to fix the problem, it is required for us to purchase the complete door ($1400+!). And, we have learned that the door is NO LONGER AVAILABLE. We are concluding that KitchenAid unit was a problem upon delivery to us (possibly it was bad from KitchenAid OR possibly the sales or delivery company dropped it and bent the frame or the door… who knows?). What can be done at this time? Thank you for your consideration. Ben Greco 7847 Stewart Avenue, Los Angeles, CA 90045 (310) 337-1099, Home (310) 486-8440, Mobile bengreco@ca.rr.com


Referred appropriately to someone else




Review of Paradise Appliance Service

They were very good at quickly identifying the problem, letting me know that they did not perform the work, and telling me what specialist I would need. They were very helpful.


Freezer Repair




Review of Paradise Appliance Service

First time sowed on time second time delay and appointment changed


great service




Review of Paradise Appliance Service

knowledgeable


Great and fast service




Review of Paradise Appliance Service


Bin




Review of Paradise Appliance Service


Raymond Jackson




Review of Paradise Appliance Service

ray was fabulous, smattered, and super helpful--he saved me from buying a new dishwasher. Great trouble shooter.


Scratched my floor then never finished the job




Review of Paradise Appliance Service

The repair person showed up and didn't have the right parts, they had to be ordered. He then came back two weeks later but also fixed 75% of the problem. He RAN OUT OF PARTS! Told us he'd come back in 2 weeks. Meanwhile, he didn't realize how to move the refrigerator out and SCRATCHED OUT FLOOR! Badly. He felt terrible, which made me feel less upset about it, but then he NEVER SHOWED BACK UP TO FIX THE REST OF IT!!! Disaster. Do not use this place.


Frances




Review of Paradise Appliance Service

My refrigerator was freezing everything and was just under a year old so Home Depot sent out this appliance company out to repair it. He exchanged the thermostat and it is no longer freezing in the refrigerator.


Great service




Review of Paradise Appliance Service


Great service.




Review of Paradise Appliance Service


Mrs




Review of Paradise Appliance Service

Great service especially the young man who came out, very courteous and explained everything he was doing!


Great Service




Review of Paradise Appliance Service

Larry was on time and friendly. I would recommend him to friends.


Warranty service




Review of Paradise Appliance Service

Good service. Fast. On time. Courteous.


Excellent service




Review of Paradise Appliance Service

Since appliance wasn't repairable, technician instructed us on what would happen next with our contract. Contact was made within a few days and a refund is forthcoming.


Excellent & friendly service!




Review of Paradise Appliance Service


Range repair




Review of Paradise Appliance Service

Chris is very professional, called to give us updates on the issue, did a full analysis of the issues at hand prior to coming and had the solution to repairing and installing new hardware. He called ahead of showing up letting us know his ETA. He is extremely courteous and highly professional. Dr. Steve Bernstein


My experience




Review of Paradise Appliance Service

Great service


Maytag Repair




Review of Paradise Appliance Service

Great professional service!


Jacky Godo Kiss




Review of Paradise Appliance Service

Unfortunately I spent $109 for nothing. I had requested a new coin box but because the drier was 2014 it was apparently not available. I had to again call CSC a very unsatisfactory company I have had to deal with before. Mr Jackson was kind and sympathetic,but not able to fix my problem. It would have been more helpful to be told it would be cheaper to buy a whole new machine


great service!




Review of Paradise Appliance Service


Total professional and respectful




Review of Paradise Appliance Service

Enrique couldn't have been nicer,got right to work and knew his business.His explanations with spot on.


JennAir repair




Review of Paradise Appliance Service


Great Tech




Review of Paradise Appliance Service

Enique is a great tech he spends time to explain what is going on with our appliance.


Pamela




Review of Paradise Appliance Service


Excellent Service, Completely Satisfied




Review of Paradise Appliance Service


Did not fix it




Review of Paradise Appliance Service

It’s been more than a month and they still haven’t fixed my washer. I AM NOT HAPPY!!!!!


Thorough job




Review of Paradise Appliance Service

Oriale first listened to my description on how the fridge ice and water dispensers were not working as well as the door not closing properly. He then checked the functionality of the ice and water dispensers. He also checked the fridge door. He figured out the fridge not closing properly caused the ice and water dispensers to not work. So he made the adjustment to the door. Now they are working like they are supposed to. Oriale was very thorough and made sure the problem was solved.