David - Palos Verdes Estates, CA
Very good service
Dale - Huntington Beach, CA
All was good with him coming out and finding that our washer was ok. Thank you so much
Refrigerator Ice Maker Not Making Ice
Mabel - Laguna Hills, CA
New Whirlpool Refrig ice make
Trisha - Irvine, CA
I still feel my ice maker is delayed and the touch has to be too hard. The tech did not agree but I’m the customer and use it everyday.
Prompt and great service
Susan - Long Beach, CA
Fixed my problem promptly and was very professional and courteous.
Dan - Rancho Santa Margarita, CA
On time, thorough and helpful
Great service your service man was very informative
Dorothy - Santa Ana, CA
Try a little harder
Mark - Huntington Beach, CA
Poor at best
Paul - Huntington Beach, CA
Top Notch Service!
Jo - Downey, CA
Larry was knowledgeable, efficient and friendly. I appreciate what he did to determine the extent of my problem and fix it so effectively. Paradise is fortunate to have a man such as Larry to represent them to the public.
Alison - San Juan Capistrano, CA
Very good service.
Elvin - Los Angeles, CA
robert came in assess the problem and fixed it.
Excellent Customer Service
Bridgette - Los Angeles, CA
Jared - Los Angeles, CA
Craig - Cerritos, CA
Francisca - Hawthorne, CA
They do a good job
Ava - Los Angeles, CA
Best, most courteous service
Dyanna - Huntington Beach, CA
Not done yet
Francis was great. Personable, knowledgeable, and was able to totally fix the problem.
Robert - Rolling Hills Estates, CA
Waiting for receipt
Marianne - Lakewood, CA
The receipt you gave us shows amount paid $0.00 Balance $260.00. Please send me corrected copy. Thank you.
Adela. Andrade - Fullerton, CA
Oriale Preston was very fast to pin point the problem and was very informative Thank you very much for all his help . Oriale Preston was the Best Technican we ever had . 🙏
Heidi - Newport Beach, CA
On time, Efficient Knew exactly the problem and handled it expertly!!!!
Stuart - Los Angeles, CA
Matthew - Irvine, CA
Very nice & polite
Awesome service tech!
Becky - Long Beach, CA
Great interface with technician. Dishwasher working great again. Kitchen left neat and clean.
Rudy - Huntington Beach, CA
Requested service for newly purchased Whirlpool refrigerator. Victor provided professional and honest service and feed back on our appliance and ensured it was hooked up properly. Impressed with professionalism in Paradise company's response to service request and timely updates for appointment time.
Great service, good communication, got the job done!
Frank - Torrance, CA
Shawn - Irvine, CA
Ramon was great.
Sue - Los Alamitos, CA
Denise - Buena Park, CA
Larry was excellent- knew his product - was able to identify the problem and Resolved it quickly- very personable
Sallyann - Cerritos, CA
Jimmy - Anaheim, CA
Barbara - Los Angeles, CA
Ilyas - Buena Park, CA
Knowledgeable and great service
Don & Debbie - Long Beach, CA
Tristan - Carson, CA
Tech did a good job fixing the problem but the comments he made in regards to how the problem developed by putting the blame on myself and my family was not called for, it was kind of upsetting to hear him just assume that we were the cause of the problem rather than doing a through search for the true problem. I think that his customer service skills could be a little better.
Pauline - Mission Viejo, CA
Jorge was able to find cause of the noise in our new Whirlpool French door refrigerator. He ordered a new part and came back and fixed the problem. He also is a very nice person.
Bill - Huntington Beach, CA
Merced - Hawaiian Gardens, CA
Jonathan - Santa Ana, CA
Latoya - Long Beach, CA
It was an okay experience
Mr. Jackson had an insightful understanding of the problem and excellent communicated it effectively. Please read my opinion below. IMPORTANT!
Ben - Los Angeles, CA
To: Survey, Paradise Appliance Service Service Comments: Raymond Jackson’s service on KitchenAid Refrigerator; Model: KSCS23FTMS01; SERIAL: SU2626156 Raymond Jackson helped us considerably. KitchenAid side by side refrigerator has not worked correctly since it was new, several years ago. After having been serviced (by a different company) while still under warrantee, it has been worse. The door sealing and closing mechanisms have not worked correctly since new. Raymond Jackson, a service agent from “Paradise Appliance Service” came to our house on Tuesday, July 16, 2019 and offered the long-awaited analysis of the problem that our side by side refrigerator has been exhibiting while it was under warrantee (years ago). He concluded that the wrong door was replaced in our refrigerator side, and the door was replaced incorrectly. It does not close correctly, and the freezer side door is a problem, as well. • We contacted KitchenAid about 6 months after purchase; the refrigerator was still under warranty at that time. They referred us to an independent contractor service company, Active Appliance, as their KitchenAid technical support. We showed them that the door was not sealing properly, and we were hearing a consistent “whine” from the fact that air was escaping from inside the refrigerator side of the unit. After multiple visits and replacing 4 varied parts, it made no difference. Then, the service agent informed us that we needed a new door for the refrigerator. • Raymond Jackson helped us to learn that an incorrect door was installed, and it was installed improperly; it has never worked correctly. Air has continued to escape slowly from the unit. The door does not close by itself. Raymond has informed us that a bottom hinge and spring mechanism inside the door is the process by which the door is to close by itself. The lower hinge and spring of the door are damaged. If we do not remember to close the door completely against the frame, the unit becomes warmer inside, oftentimes 10-15 degrees before we “catch” the problem and push the door against the frame. • Upon discussion with Raymond and measuring the door, we have discovered that the replaced door is the wrong size for our refrigerator. The door is too long and too thick for the refrigerator that we purchased. The replaced door clearly protrudes next to the refrigerator freezer door. • AND, upon opening and closing the refrigerator’s freezer door, the refrigerator side door OPENS by ITSELF and remains open! • During Raymond’s visit, we learned that the bottom door hinge and spring components that we need are internal portions of the complete door. If we were to choose to fix the problem, it is required for us to purchase the complete door ($1400+!). And, we have learned that the door is NO LONGER AVAILABLE. We are concluding that KitchenAid unit was a problem upon delivery to us (possibly it was bad from KitchenAid OR possibly the sales or delivery company dropped it and bent the frame or the door… who knows?). What can be done at this time? Thank you for your consideration. Ben Greco 7847 Stewart Avenue, Los Angeles, CA 90045 (310) 337-1099, Home (310) 486-8440, Mobile email@example.com
Referred appropriately to someone else
Spring - Paramount, CA
They were very good at quickly identifying the problem, letting me know that they did not perform the work, and telling me what specialist I would need. They were very helpful.
Julio - Seal Beach, CA
First time sowed on time second time delay and appointment changed
Ida - Carson, CA
Great and fast service
Babak - Irvine, CA
Bin - Irvine, CA
Eliane - Marina del Rey, CA
ray was fabulous, smattered, and super helpful--he saved me from buying a new dishwasher. Great trouble shooter.
Scratched my floor then never finished the job
Peter - Los Angeles, CA
The repair person showed up and didn't have the right parts, they had to be ordered. He then came back two weeks later but also fixed 75% of the problem. He RAN OUT OF PARTS! Told us he'd come back in 2 weeks. Meanwhile, he didn't realize how to move the refrigerator out and SCRATCHED OUT FLOOR! Badly. He felt terrible, which made me feel less upset about it, but then he NEVER SHOWED BACK UP TO FIX THE REST OF IT!!! Disaster. Do not use this place.
Frances - Los Angeles, CA
My refrigerator was freezing everything and was just under a year old so Home Depot sent out this appliance company out to repair it. He exchanged the thermostat and it is no longer freezing in the refrigerator.
Azita - Los Angeles, CA
Angel - Los Angeles, CA
Patricia - Huntington Beach, CA
Great service especially the young man who came out, very courteous and explained everything he was doing!
Wendy - Los Angeles, CA
Larry was on time and friendly. I would recommend him to friends.
Cheryl - Fountain Valley, CA
Good service. Fast. On time. Courteous.
Kenneth - Anaheim, CA
Since appliance wasn't repairable, technician instructed us on what would happen next with our contract. Contact was made within a few days and a refund is forthcoming.
Excellent & friendly service!
Li-chen - Cerritos, CA
Steve - Long Beach, CA
Chris is very professional, called to give us updates on the issue, did a full analysis of the issues at hand prior to coming and had the solution to repairing and installing new hardware. He called ahead of showing up letting us know his ETA. He is extremely courteous and highly professional. Dr. Steve Bernstein
Herman - Compton, CA
Ellie - Irvine, CA
Great professional service!
Jacky Godo Kiss
Jacky Godo Kiss - Los Angeles, CA
Unfortunately I spent $109 for nothing. I had requested a new coin box but because the drier was 2014 it was apparently not available. I had to again call CSC a very unsatisfactory company I have had to deal with before. Mr Jackson was kind and sympathetic,but not able to fix my problem. It would have been more helpful to be told it would be cheaper to buy a whole new machine
Lily - Irvine, CA
Total professional and respectful
Philip - Los Angeles, CA
Enrique couldn't have been nicer,got right to work and knew his business.His explanations with spot on.
Timothy - Long Beach, CA
Jim - Torrance, CA
Enique is a great tech he spends time to explain what is going on with our appliance.
Eric - Rancho Santa Margarita, CA
Excellent Service, Completely Satisfied
Aretha - Inglewood, CA
Did not fix it
Angelica - Los Angeles, CA
It’s been more than a month and they still haven’t fixed my washer. I AM NOT HAPPY!!!!!
Marnee - Cerritos, CA
Oriale first listened to my description on how the fridge ice and water dispensers were not working as well as the door not closing properly. He then checked the functionality of the ice and water dispensers. He also checked the fridge door. He figured out the fridge not closing properly caused the ice and water dispensers to not work. So he made the adjustment to the door. Now they are working like they are supposed to. Oriale was very thorough and made sure the problem was solved.
Jolanta - Santa Ana, CA
Great customer service
Javier - Los Angeles, CA
I had a pretty good experience
Marique - Hawthorne, CA
Could have been better but have had worse
Amanda - Lakewood, CA
The service guy was nice but said since my machine didn’t have an error code it was fine. He did try a lot however it wouldn’t turn on or do anything so I’m not surprised it didn’t have an error code.
Crystal - Los Angeles, CA
Michael - Long Beach, CA
Francis and Chris were both on time, and professional. We were very impressed. Thank you!
Dean - Garden Grove, CA
Kdte Dishwasher repair
Kathleen - Long Beach, CA
Kdte Dishwasher is Lemon 🍋 Chris, very knowledgeable and excellent research of or Dishwasher. He will return
Cordial and Competent
Dave - Newport Beach, CA
He knew the problem immediately. Shared information about our new refrigerator. We were very satisfied with his repair work and useful hints.
Victor - Santa Ana, CA
Great service and technician well knowlege of product. Thanks
excellent service on my refrigerator
Francie - Newport Beach, CA
Johnny had the problem identified in 5 mins, totally fixed in 15 mins. He know right what to do. was paid for by whirlpool warranty.
The entire process was smooth and swift
Job - South Gate, CA
The entire process was smooth and swift. I really appreciated the professional work! Enrique serviced our appliance and we were very satisfied with his work.
Luz - Anaheim, CA
There had to be two service calls since the first one was not done in person very unprofessional
Robert - Huntington Beach, CA
Great service but still waiting for the email receipt
Very nice people and very well-trained and polite considerate and went the extra mile to help and educate
Ricky - Santa Monica, CA
Awesome Price and Excellent Service
Sylvia - Tustin, CA
Our fridge broke and we are in desperate need of getting a new one. We went in and was helped immediately by friendly and helpful crew members. A crew member helped with checking inventory, best price and delivery options, then came to our house to do complimentary measurement and we got our new fridge 2 days later. Would definitely recommend!
Audrey - Compton, CA
Very good service
Suzanne - Seal Beach, CA
Sherri - Huntington Beach, CA
Kathy - Los Angeles, CA
Two visits within a week, two different technicians to learn that the problem with our washing machine was the plumbing, not the appliance. From the appointment set up to the service call, each person we dealt with was polite, professional, prompt and pleasant. The 4 “P’s”I couldn’t ask for more, and would recommend Paradise Appliance Service to anyone without hesitation. Thanks for everything, guys!
David - Long Beach, CA
Washing Machine still doesn't work. Technician did not call to inform he couldn't make one of the scheduled visits. Technician did not bring the necessary replacement parts as needed. I have had to remove the washing machine and replace with a temporary for my tenant. Very dissatisfied!
Claudine - Orange, CA
Thank you for great service!
Lisa - Laguna Beach, CA
Jonathan was awesome. He is very personable efficient and extremely professional and he fixed the fridge problem.. Thank you Paradise we will be using you again!!
Arison - Irvine, CA
Jianmin - Irvine, CA
Abraham - Beverly Hills, CA
Very good and Helpful. thank you
Hugo - Compton, CA
Scott - Seal Beach, CA
Paul M - Huntington Beach, CA
Great service, very knowledgeable technician!
Service was great
Veronica - Los Angeles, CA
double oven repair
Pearl - Los Angeles, CA
Great service, very knowledgeable, courteous and prompt. He explained all my questions to my satisfaction.
Great service Tec.
Terry - Laguna Hills, CA
Happy with the service we received.
refrigerator, no ice
Jorge - Irvine, CA
Sarkis is an excellent professional
New Refrigerator Service
Karen - Rancho Santa Margarita, CA
My window for service was 8 to 4. He got there @5:20pm. He stated the refrigerator just bought 5/8/2019 noise non-stop is normal. I am getting rid of it as it drives me nuts.......
Michelle - Huntington Beach, CA
Horrific service. Both times. Unqualified technician. Both times with the same technician. The first time he came, worked on it for 45 mins. Claimed that he needs to come back with ordered parts. He left without telling me that the floor was flooded with water. I was downstairs when he left and He didn't tell me the water was flooded in the floor upstairs where the machine was. When he came back with parts 5 days later. He said it's all fixed but when I came home and tried to use the machine, nothing was fixed. Same problem. Machine didn't work. No one called to follow up both times.
Nothing Got Done
Elise - Los Angeles, CA
The parts weren’t on the truck. All I can say is he arrived within the window.
Great service & awesome technician
Sarah - Bell, CA
I was promptly given an appointment, my appliance was quickly repaired & the service technician Larry was professional, informative & friendly. The experience with Paradise Appliance was excellent 👍🏻
Khai - Garden Grove, CA
He gave such terrible solutions to my dishwashing issue that didn’t make any sense. I had an issue with the dish washer not draining and he claimed that it was because the control lock was on. What the hell does that have to do with draining the water after a wash cycle. He claimed that the dishwasher was fixed and left but as soon as I ran a wash cycle, the issue was still there, even after a couple of cycles.
Hoa - Westminster, CA
Very responsible and professional
Professional service company
Yeahman - Garden Grove, CA
Responsive service, great service technicians, great repair.
Ginger - Long Beach, CA
Jury is still out
Ella - Hawthorne, CA
Concerned because my repair man had to read manual to learn how to install part. am concerned that it was done correctly, time will tell. I requested late appointments and always got early ones and repair person showed up towards end of those periods. Tried to charge me more for labor on 2nd visit but I had picture from original quote, and he told me "that's right I decided to charge you less on Labor because part was so expensive". When he left it was lunch time and I asked if he was able to accept tips, he said no, but said it would be nice, so he accepted $20.00 to buy his lunch
Victoria - Costa Mesa, CA
Sam - Santa Ana, CA
Serviceman was very knowledgeable, found problem right away Ordered the parts and fixed quickly
Hones and prompt
Jim - Cypress, CA
I was referred by a family member and was very pleased
Adam - Los Angeles, CA
Enrique, my technician did a great job. Diagnosed the problem and got my freezer cold again!
Ted - Laguna Beach, CA
Very professional, very knowledgeable. Efficient, clean. Great experience for me and my wife.
Brian - Redondo Beach, CA
Cuong - Stanton, CA
Accommodating & great service
Jacqueline - Culver City, CA
Pablo was very accommodating with working with my schedule. He was helpful and explained everything he was doing.
Howard - Los Angeles, CA
I had Paradise Appliance inspect and fix my 25 CF Whilpool refrigerator. They were helpful in explaining the problem and options to repair. Also, the technician called in advance of arrival and was on time.
The best, yet!
Sheila - Los Angeles, CA
The best customer service, professional and knowledgeable technicians (Francisco and Francis) I’ve ever experienced.
Eric - Los Angeles, CA
good service, smart technician
Helen - Los Angeles, CA
I would use paradise appliance again, particularly Edi. My main complaint was that I had to hold a long time before speaking with a customer service rep and I was disconnected once or twice while holding - very irritating.
Tim - Huntington Beach, CA
Service on a kitchenaid microwave
Kelvin - Garden Grove, CA
The tech was nothing but professional and one of the nicest tech I have met. Thank you
Dan - Irvine, CA
Respectful and prompt service
Sam - Huntington Beach, CA
This was an extended warranty service call set up by Home Depot. Our service repair person (Chris) was able to repair the washer by replacing the electronic logic board. He did have to reschedule once in order to obtain components. Chris worked efficiently and was on time and polite. Excellent technician.
Craig - Huntington Beach, CA
The technician was really thorough and nice. He was very conscious of being clean when working in someone’s house. I really appreciated when he asked me if he should take off his shoes before coming inside.
Dana - Los Angeles, CA
problem was not fixed
Dyson - West Hollywood, CA
Thomas - Los Angeles, CA
Knowledgeable and quick
Great service. Technician excellent.
John - Los Angeles, CA
Sonia - Santa Ana, CA
Great Guy, Great Service
John - Huntington Beach, CA
Really great guy, glad he was our service Tech
Roy - Torrance, CA
The servicewoman was prompt, very professional and helpful.
Great service, once they came...
Adam - Santa Monica, CA
The service man who came was excellent both times he came professional quick etc. The problem was the appointment had to be remade because the system twice thought they were sending someone to fix a refrigerator rather than the stove even though the job description clearly said stove top.
Excellent and friendly service
Eleanor - Santa Monica, CA
Andrew - Seal Beach, CA
Very fine and excellent service tech,he did the work very well. Satisfied customer. Thank you!
Linda - Hawthorne, CA
I was with out a freezer for a week the part had to be ordered warrenty service dates were moved around by Lowes said that it would be serviced on Saturday, the service was not opened on Saturdays or Sundays, when I got a service Tech to come out he did not have that part and had to wait to get the part in. Service Tech was great and was working with the customer.
Jayanth - Irvine, CA
1. Late for original appointment. No calls to say they were late. Had to call to confirm time again and then reschedule. 2. Technician had to call another person to confirm charcoal filter message and how it works. I had to share the model number from the manual to look at replacement. Isn't the technician supposed to know this? 3. Finally, it was diagnosed as working as expected, but charged full service call.
Caroline - Newport Beach, CA
The technician was very efficient and got my washing machine repaired quickly.
Continued outstanding service
Sheila - Los Angeles, CA
Best customer service ever experienced! Technician Francisco along with Sr. Tech Francis: punctual, professional, competent and courteous. Would highly recommend Paradise Appliance Service.
Yogesh - Irvine, CA
Nate - Beverly Hills, CA
On time..Efficient. Trustworthy and helpful. Exactly what you’d hope for when you need a repair.
Great and friendly service
Gabriela - Los Angeles, CA
Rose was awesome. She helped us pin point the problem with our machine and provided lots of great information to prevent having any further issues
Marjorie - Norwalk, CA
Thank you Enrique!
Craig - Torrance, CA
Great service, Enrique is great
Charlotte - Los Angeles, CA
Very impressed with Enrique. Rest, efficient, and polite
Gaye - View Park-Windsor Hills, CA
He’s very timely, knowledgeable, and efficient.
Idaheta - Costa Mesa, CA
Technician left without fixing the fridge same problem still. Waiting for supervisor to call me back.
Christine - Coto de Caza, CA
Great Service! Thank you♥️
Scott - Huntington Beach, CA
Excellent Delivery Service
Pam - Los Alamitos, CA
Friendly and professional. Got the job done quickly and still didn’t feel they were rushing the setup. I loved being able to track my delivery during the day. It allowed me to plan my time.
Adriana - Long Beach, CA
As it turns out, our washer was fine. Our serviceman was able to identify the problem, which was possibly our own plumbing issue.
Great sevice. Larry is the best!
Thomas - Long Beach, CA
Betty - Newport Beach, CA
Dianna - Newport Beach, CA
The service was excellent.
Edward - Fountain Valley, CA
Chris was prompt, knowledgeable and answered all our questions. He reviewed some of features of the appliance and preventive maintenance. He is a credit your company.
Jane - Newport Beach, CA
Jonathan was very professional and did an excellent job!
I appreciated that the service man come at the early part of the window you gave me, because I had an appointment in the afternoon. He was very nice
Fred - Los Angeles, CA
Farnaz - Los Angeles, CA
I had awesome service. The gentleman who fixed my fridge was so thoughtful and expedited my service so that I don’t have to wait. He was professional, nice and he did a great job fixing the fridge door. Thank you 🙂
Taylor - Garden Grove, CA
Took 3 rounds of scheduling in order for someone to show up. Felt as though my time was not valued when the first two appointments were cancelled and I had to take time away from work. The technician who came out on the 3rd attempt was nice and knowledgeable but at the end of the day spent 15 minutes here and advised us to not invest in fixing the refrigerator but rather put that money towards a new refrigerator. I understand we did end up having a technician come out to look into our issue however I do not feel we should have been charged $110 given the experience.
Mireya - Los Angeles, CA
Fantastic customer service
Nancy - Colima,
Victor was super friendly and efficient. He diagnosed the problem on Monday and returned with the part on Wednesday. Now the refrigerator runs very quiet. Thanks Victor!
Great Service and Professional
Kristin - Long Beach, CA
Francis is an excellent technician and extremely professional.
Victor - Los Angeles, CA
Jaime figured out in just a few minutes that my brand new refrigerator was totally defective from the factory.
Frank - Los Angeles, CA
Very good service... I was pleased with service and Mr. Sims work repairing my refrigerator
Karie - Huntington Beach, CA
Disappointed and unhappy
Douglas - West Hollywood, CA
Bad experience never again
Charlene - Long Beach, CA
Chris was very knowledgeable and has very good customer service skills.
Great service but messy
Tracy - Ladera Ranch, CA
Great service but he left the old parts and trash on my counter and some pieces of plastic on my floor
Alex brideau excellent service and Very helpful
Alex - Santa Monica, CA
However just started icing up in the same location. I’ve started just wiping with a cloth as I open the door
Great service. Efficient and explanatory. Price was higher than I expected since it did not take long—less than 30 minutes.
Palma - Culver City, CA
Johnnie - Inglewood, CA
Best service - professional and pleasant!
Cindy - Laguna Beach, CA
I was very impressed with the efficiency and organization of Paradise Appliance and the exceptional knowledge, professionalism, and helpful personality of Jonathan. I will always use them when possible!
Hugo - Marina del Rey, CA
Brian - Los Angeles, CA
Jamie - Long Beach, CA
Genny - Los Angeles, CA
Myra - Irvine, CA
Sarkis repaired my dryer. A few months ago you sent a repairman to repair my washer. He had no idea what he was doing. He was on the phone getting instructions from someone else. He said he repairs refrigerators but was sent to fix my washer. He had to return more than once to fix the problem.Shame on you for wasting my time.
Derek - Los Angeles, CA
Paradise was prompt, friendly, professional. Raymond kept me informed of part delivery and had our appliance repaired in no time. Awesome experience with Raymond and Paradise’s service.
Marc - Beverly Hills, CA
Horrible customer service
Christian - Newport Beach, CA
Why would I possibly bother to tell you guys how my customer experience was when I’ve called four times to speak with a supervisor and NO ONE at your company will call me back! I Will be filing a complaint with the better business bureau, as well as a small claims court lawsuit, and a 1 Star Yelp review about Paradise Appliance.
Hyunji - Irvine, CA
Very kind and good explanation
Technicians both really good
Rick - Newport Beach, CA
Service friendly and professional Can't really comment on price as don't know what to compare it to
Edi is wonderful
Janis - Los Angeles, CA
Richard - Long Beach, CA
Chris was very professional, friendly and did not leave a mess.
Francis took the time to have me look at the freezer door so it was aligned properly. He worked hard on getting it corrrect.
Julie - San Juan Capistrano, CA
Chris was a great person
Merle - Huntington Beach, CA
Chris came in and I explained him the situation can you figure it out right away very nice knowledgeable person
Toby - Irvine, CA
Great service man
Pemre - Westminster, CA
Teresa - West Hollywood, CA
Tim - Los Angeles, CA
Carmen - Los Angeles, CA
Sharon - Los Angeles, CA
Rep was very friendly, quick & efficient.
Eva - Anaheim, CA
Grace - Los Angeles, CA
The service man was very nice
Glad we got Rose
Ken - Compton, CA
Rose was great
Outstanding service Good
Ralph - Santa Ana, CA
Good.He explained what was wrong.Just very professional.
excellent service, reasonable prices
Steven - West Hollywood, CA
I had excellent service. They fixed my KitchenAid Oven for a reasonable price. They showed up when they said they would. The service tech, Jaime, did a great job. He arrived with the parts, and was very neat and tidy. My experience went as well as possible, I would definitely recommend this company.
Theresa - Huntington Beach, CA
He did wonderfully. 5 star old school service ! Friendly, efficient and knowledge. Very smart young man. He’ll go places !
Terrible customer service
Michael - Seal Beach, CA
Armando - Santa Ana, CA
Really knew his stuff.
Paul - Los Angeles, CA
He was the 4th service man, and the only one who knew what he was doing and seems to have fixed the problem. You should give your service people better training.
Great Service Larry
Jake - Long Beach, CA
Robin - Los Angeles, CA
Courteous and helpful
Very good awesome I will like him to come back if needed
Ernestine - Commerce, CA
Pat - Laguna Beach, CA
Very professional & knowledgeable young man. Extremely pleased with service.
Steve - Aliso Viejo, CA
On time, professional
Pamela - Huntington Beach, CA
Repair of top rack lifting mechanisms. Technician was on time, polite, and efficient .
Rudy - Los Angeles, CA
Joyce - Culver City, CA
Ana - Midway City, CA
Ramon was very friendly and explained things very thoroughly. He also seemed to have great experience.
Daniella - Manhattan Beach, CA
Fixed the problem that A&E cannot fix
Ha - Fountain Valley, CA
My Maytag French Doors Refrigerator has got a freezing problem in the freezer compartment. A&E did the repair but cannot fix the problem. I called extended warranty again, they sent Paradise Appiance Service to repair. Paradise came and just reset something using the keypad of the frid. and the problem has gone.
Bari - Huntington Beach, CA
Christopher did research on our dishwasher in preparation for this service Calle
Kathleen - Long Beach, CA
Lucy - Santa Ana, CA
Everyone was helpful, not rushed, and professional to help solve my fridge's problem!
Tamera - Cypress, CA
The repairman was at our home almost 2 hours our appliances still not repaired and a dented and scratched our refrigerator.
Both young men, phenomenal character.
"4tay" - Los Angeles, CA
Because our oven is a double oven, (Top oven repaired) they should have tested the lower oven also while they were here. We return back too our vacation site after they left and upon returning home two days later, we discovered the lower oven has the apparent problem as did the top oven. We would appreciate having the same two gentlemen return to fix the lower oven, if that's possible, (ASAP). We have out of town guests coming the last week of this month. James
Sarah - Irvine, CA
T.Hines - Long Beach, CA
Clogged drain resolved quickly
Lousy service did not do complete job left parts had to call again to finish job
Manilal - Cypress, CA
Scott - Long Beach, CA
Lisa - Long Beach, CA
Estelle - Pico Rivera, CA
Larry is a great asset to your company he is very knowledgeable and does excellent work great service. Thank you.
Great prompt service
David - Long Beach, CA
Carmen - Whittier, CA
The team that showed up to fix my washer were prompt and very knowledgeable. Great service!
Heather - Los Angeles, CA
Edi was professional and efficient. He listened to my problem, diagnosed the cause, and had my washing machine working again quickly. He answered my questions and told me what probably caused the problem and how to avoid it in the future I also had good service with the phone representative who scheduled the appointment for me.
I wish he had the part on the initial call - I told them iseeual number and. She and model however I understand it was 12 years old...
Pauline - Newport Beach, CA
Good - prompt, no issues,
Roy - Newport Beach, CA
Was quickly and profession and pain free. The had to change out our cooktop board. From start to beginning 10min. Didn’t even know they where there. Great company and service guys.
Kristin - Long Beach, CA
Quintin - Los Angeles, CA
Eso Carias quickly diagnosed the washing machine problem. He ordered the part and installed it. It works perfectly n
overall rating for our service call
Joseph - West Hollywood, CA
Jaime was a great tech but there were scheduling issues.
Claudia - Downey, CA
Larry was very helpful and very professional
Thomas - Fountain Valley, CA
Great Communication Skills
Seabluff - Los Angeles, CA
Pablo has much integrity in what he does. Awesome, respectful, and excellent communication skills.
Judy - Huntington Beach, CA
Jonathan was very informative concerning how the washing machine works He informed me of several things that I was not told about when I called Maytag company
Mary - Garden Grove, CA
He was super helpful and fixed the problem in a timely manner. Great customer service
Bill - Mission Viejo, CA
Oneyda - Gardena, CA
tech came and replaced part fast. Tenant was on site. I didn't see the tech.
Great service and handled with care. Great explanation what he was going to repair
Debra - Whittier, CA
I recommend his service to all
Martin - Los Angeles, CA
Great friendly service. Ray is an excellent rep.
Great service. Friendly and explained everything to me.
Lynnette - Los Angeles, CA
I was surprised how friendly and amazing they were. Some repair places send out people who won’t let you ask questions but he did. He explained how everything worked and what an amazing machine I had. I bought it second hand online and he made me feel good about the purchase. They wore booties on their shoes (no need really) and that was very considerate of them. They were friendly with my attention seeking dog as well. They made sure the door was closed after them to avoid him getting out even though I had him in a leash. I really can’t say enough good things about them. Definitely will use them in the future if needed.
Joshua - Los Angeles, CA
Ray is a Ray of Gold
Peggy - Los Angeles, CA
I already told you guys how amazing Ray was. Nice, friendly, on purpose and quick to fix and thorough. Thanks.
Tomas - Whittier, CA
Very good services
Alejandro - Anaheim, CA
Ramon was very helpful and explained what the problem was and how to prevent it in the future.
Robyn - Marina del Rey, CA
The technician was great but when he told us that the problem is with the refrigerator as manufactured. The damper lets too much frozen air into the refrigerator. We are not happy that this is not fixable! Maytag needs to figure this out!
Kevin - Los Angeles, CA
Have mixed reactions. Check for breaker's or fuse's next time.
Michael - Los Angeles, CA
Happy in Santa Monica
Edward - Santa Monica, CA
Ray was perfect. Great service, arrived with parts, knew how to perform the repairs.
Andrea - Los Angeles, CA
Rose was great. She diagnosed the problem with the dishwasher quickly and replaced the water pump.
Tom - Los Angeles, CA
Edi Carias was great!
Friendly Knowledgeable Service
Steve - Huntington Beach, CA
Warranty repair was completed promptly and professionally.
Great Service, Efficient, Courteous
John - Huntington Beach, CA
Paradise is the best team we have Ever worked with. They are so efficient, courteous, and helpful. Our refrigerator works better than it did when we bought it brand new. Highly recommend them!
SFC - Coto de Caza, CA
Jorge was great.
Charlene - Santa Ana, CA
Charlene - Santa Ana, CA
Dorothy - Buena Park, CA
Very professional, on time each trip and knowledgeable because it didn’t take a long time to complete
Kristin - Long Beach, CA
Very happy with service
Tanya - Carson, CA
Very good repair woman took her time and looked at everything. She was able to tell me my water pressure needed to be increased. The plumber came today and changed out the pipe making water flow much better.
Rajinder - Norwalk, CA
Great service and professionalism
Jose - Whittier, CA
Great service, on time and very professional.
Great Customer Service skills.
Seabluff - Los Angeles, CA
Dishwasher warranty work
Wendy - Costa Mesa, CA
Ray was the Best!!!
Peggy - Los Angeles, CA
Ray was key to making this repair happen seamlessly. Nicest guy ever and knew exactly what was up. Total professional and speedy and communicative. He's gold!
Andrea - Los Angeles, CA
Rose was great. On time and very knowledgeable. Diagnosed my dishwasher issue quickly and fixed the problem
Todd - Downey, CA
Larry was terrific, was able to fix the freezer leak quickly.
Kelly - Los Angeles, CA
He was great. I wish I could use your company to fix all of the appliances in our units, not just the whirlpool appliances.
Chris - Long Beach, CA
Betty - Fountain Valley, CA
Great service! I’m very satisfied and recommend Paradise to anyone needing appliance repair.