Claudia - Trabuco Canyon, CA
Carlos - Compton, CA
Debra - Costa Mesa, CA
Friendly and fast
Great Service but comes with a Lecture
Nick - Rolling Hills Estates, CA
Paradise was great in coordinating service and communicating status. Service was fine, but being lectured by technician was awkward and not necessary.
This experience was GREAT compared to 11/19
Sandra - Los Angeles, CA
Paolo was very knowable...very efficient...cleaned up after himself & had a calm demeanor even though I was very Irritated at the beginning of our appointment I really had to be quite forceful w/company management to get this quick appt Company needs to have a “when-customer-is-irate-due-company-screw-up” plan for customer service team who are maning the phones. There needs to be a fast track system for when paradise messes up . Phone team would not do a direct re-schedule w/me even though the 11/19 screw up was their fault They made me go through all sorts of hoops, Including, but not limited to, re-scheduling through AIG ...And even then they said nobody could come that day I had to wait two or three days So I was very pushy & irate until I got management on the phone
Great repair experience
Mary - Los Angeles, CA
Bad Product made worse by excuses from Paradise Appliance
Kj - Los Angeles, CA
Cannot even describe how throughly disgusted we are with this place, from NEVER answering their phones to the number of “repairs” that never solved the problems.
My Service Tech was great.
Ed - Huntington Beach, CA
Scott - Lomita, CA
Edi the repairman was terrific!
Greg - Los Angeles, CA
Great service, very competent repairman!
Lawrence - Manhattan Beach, CA
Alyce - Mission Viejo, CA
My overall experience was not satisfactory. Your company Service Tech Doug Scott did not complete the problem discussed. Only thing he completed was remove Demo Mode from Screen, Message from screen indicated FBEO cooling fan speed set too low was discussed. Doug said this fan gets dirty and will go out, I will type in override so you do not get message, that did not happen, He did not attempt to offer or change out the fan. When he left the glass screen went dark and I phoned him on his cell and he told me what to do to get the clock back. I thought the oven would work since I was hosting for my large family. Message regarding cooling fan kept appearing, NO OVEN. I WANT MY SERVICE CHARGE OF $109.99 CREDITED BACK TO MY VISA CARD. THANKSGIVING WAS RUINED FOR ME. DOUG COMMENTED YOU GET THE PART AND I WILL INSTALL IT FOR FREE. IS THIS YOUR NORMAL MODE OF CONDUCTING BUSINESS WITH CUSTOMERS? I AM CONTACTING YOUR ACCOUNTING DEPT. TO DISCUSS REMOVING THIS CHARGE. ALYCE LEONHARDT
Lena - Bellflower, CA
Quick and polite
Gwen - Los Angeles, CA
Professional and friendly service men.
10 rating out 10
Rosa - Norwalk, CA
Lucila - Downey, CA
Angel - Gardena, CA
Fast and good
Randy - Carson, CA
Great service and an awesome guy. Highly recommend!
No repair was needed
Gary - Torrance, CA
Ann Marie - Irvine, CA
Great service. Very polite dispatchers. Extremely knowledgeable tech “Doug”.
Jonathan - Los Angeles, CA
Julie - Aliso Viejo, CA
Doug was great. He was super communicative and helpful. Thank you!
Kevin - Los Angeles, CA
Amy - Los Angeles, CA
Sergio - Los Angeles, CA
Very professional and knowledgeable.
Paul - Los Alamitos, CA
Service was done quickly and efficiently. Technician was polite and knowledgeable.
Chuck - Garden Grove, CA
Les - Santa Monica, CA
After being late and not having the right parts he had to come back the next day to repair it. The only thing he did right was giving me a discount which was totally deserved! I waited 4 hours then got a call 30 min after the time frame and he came and then said he didn’t have the right parts! So I waited for nothing! Basically wasted half a day for nothing!
Kenny - Garden Grove, CA
Jordan - El Segundo, CA
Chris was one time, did what he said he would do and was professional. Thank you!
good job well done
Ronald - Los Angeles, CA
Fixed the dishwasher!!
Benjamin - Aliso Viejo, CA
Very good Service
Ione - Carson, CA
Happy with the service done
A few things...
Dale - Santa Monica, CA
He came on time, was polite and informative. I have no issue with him. However...he told me that the part I need was a compressor - a compressor "kit" and that KitchenAid no longer made them. But I went online and found that there were kits - but not thru KitchenAid. They appeared to be made by Embraco - who made the original. This is your policy but it cost me around $100 bucks and it would have been nice if you got the parts without KitchenAid's endorsement. Lastly - it appeared the compressor wasn't working, but the process of elimination could have found a problem elsewhere - the electronics for instance was failing to signal some device further down the chain.
Great Service and Explanation of Everything
John - Mission Viejo, CA
Treated me like a VIP, explained it was not broken and why water was in the dishwasher and options for soap to help with the smell. Great guy!
Your Amazing Employee
Nickolette - Costa Mesa, CA
John, the tech we had, was the most polite, knowledgeable person. He was personable and asked if there was any other questions we had or if there was any other appliance that we needed looked at while he was there. Our kitchen appliances are all from IKEA and the experience with them was perfect and above expectations. So it makes sense that they would partner with a company like you - congratulations
Whirpool Washing Machine repair
Michele - Irvine, CA
Knowledgeable and professional service
Kirk - Mission Viejo, CA
Doug from Paradise Appliance was the best. He found and fixed the problem with our new dishwasher quickly. He is extremely nice and very professional. We are 100% satisfied with the service.
Chris - Santa Monica, CA
Great service call. Knowledgable. Fast. Easy to work with.
Great Service, Outrageous Price
David - Santa Monica, CA
The service was fine but I never received a reply when I asked what was the basis for the $220 labor charge. The repairman was there less than 40 minutes.
Great service provided
ciecie - Garden Grove, CA
Ramon was very nice and helped with our issue. It's unfortunate that Home Depot installers would deliver a washer and leave the shipping bolts on the machine.
Nancy - Santa Monica, CA
He is very professional And knowledgeable. You are lucky to have him as an employee
Evelyn - Garden Grove, CA
Completed the work in excellent timing.
Fixed my problem
Paul - Huntington Beach, CA
Juan - Buena Park, CA
Very efficient and courteous service
Sharon - Lake Forest, CA
Refrigerator Warranty Repair
Robert - Costa Mesa, CA
Courteous and prompt service.
Great service. They kept me on the loop of everything
Maria - Bell, CA
Excellent serviceman!!!!!!Service tech was clean, courteous and on time. Also had a great personality, and put my refrigerator back perfectly.
Julia - Seal Beach, CA
Unfortunately, he has to come back because the icemaker wasn't just sick.......it was dead. He will be coming again with a new one
Friendly and professional service technician
Ronald - Manhattan Beach, CA
Paradise called day before to confirm service call. Received call next day from Mr Martinez 2 hours before scheduled time. Another customer canceled and was available to come earlier. He arrived on time 30 minutes later. Found and corrected the problem 45 minutes later. It was amazing that he had the part in the his truck and was able to complete the service call that day in an hour. Mr Martinez was on time, friendly and professional. This is the second great experience with Paradise.
Very professional, fast, and knowledgeable
Carol - Los Angeles, CA
Very professional, courteous, was able to diagnose quickly
Great service and excellent service tech, Robert! Thank you!
Wanda - Downey, CA
Hai - Torrance, CA
The technician was very polite and did a great job.
Doug was very professional and informative.
Kim - Irvine, CA
So glad that Doug was assigned to our service call!
James - West Hollywood, CA
Victor - Los Angeles, CA
He did a fantastic job fixing our refrigerator. His service was above and beyond. He saw multiple problems and he took the time to fix every issue the refrigerator had. I will rate him 100% satisfactory. Wish all technicians were like him. The previous technician didn't bother to do a thorough examination. Which is why we had to call again to get our fridge service. Thank you once again. Please let his superiors know he's a fantastic technician.
Rose does an excellent job repairing appliances
Karen - Los Alamitos, CA
We have had Rose come to our house several times to fix our dishwasher. She is so competent that we ask for her by name.
Dennis - Torrance, CA
Preston did an excellent job diagnosing and remedying the solenoid problem with our washer.
Courteous and professional.
RC - Irvine, CA
Very happy with the service and the very reasonable repair cost. I highly recommend Doug Scott!
punctusl...was professiional and completed the job timely
Evalena - Los Angeles, CA
same as review / title
James - Aliso Viejo, CA
5 Minute Service Call - $109.95
Ginger - Huntington Beach, CA
Jonathan Hitchman arrived, I explained problem he put Business Card on inside of dryer door & told me I had a "Dryer Vent" problem, then charged $109.95 Expensive Service Call and dryer still did not operate properly.
Ronald - Los Angeles, CA
quick and well and well done
Best service I’ve ever received
Eric - Midway City, CA
Ramon was great. He very informative and shared many useful tips.
On-time Performance --Outstanding!!!
Armando - Long Beach, CA
Larry did an outstanding job repairing my stove. There was a hiccup in the beginning but Larry called and told me how he would resolve the situation. I appreciate honesty, but ”on-time” technicians who are knowledgeable and personable are hard to find. I thank the folks and Jenn-air and Paradise for a job well done!!! Armanfo
Very professional, very helpful
Lianne - Lake Forest, CA
Technician was very courteous, clear, and helpful. He explained what went wrong and didn't make a mess or anything. He answered questions and helped us out.
Peter - Irvine, CA
Great customer service
Moses - Torrance, CA
On time and called prior to arrival. Great customer service and explained in detail on what needs to be done and answered all questions. Very polite.
Han - Mission Viejo, CA
Very bad service.
Rachel - Los Angeles, CA
ENRIQUE IS THE MASTER REPAIRMAN !!!
James - Redondo Beach, CA
ENRIQUE IS THE MASTER REPAIRMAN !!!
ENRIQUE IS THE MASTER REPAIRMAN !!!
James - Redondo Beach, CA
ENRIQUE IS THE MASTER REPAIRMAN !!!
Joie - Los Alamitos, CA
Excellent customer service - Highly skilled.
Paul - Los Angeles, CA
I am extremely happy with how Frances solves our appliance issues. He was fast, had great knowledge and was extremely courteous.
Bad service (time to get parts and install take 4days unbelievable) I am very upset and unhappy
Jim - Irvine, CA
Service tech. Is ok
Charles - Rancho Palos Verdes, CA
"Attn:Best Buy Westminster - Westminster, CA
Service was fast
Gas company came and it’s working fine. Said the problem is the dryer.
Wendy - Westminster, CA
After the guy came I called the gas company and got an appointment way in the middle of the month so had to wait for them to come. They checked everything and the gas part is working properly. The problem is the dryer not the gas as the worker said.
Great, friendly service!
Kevin - Santa Ana, CA
Knowledgeable, friendly and no fuss service.
Joe - Santa Ana, CA
Working better now.
Johnny is excellent
Roy - Huntington Beach, CA
Johnny is a great asset to the organization, excellent Technician. The only issue was that the office didn't call to make or confirm the appointment which caused me to scramble to get home to get the refrigerator fixed. The price was great because it was warranty work. I have no basis to judge pricing.
Eddie was very helpful, thanks again!
Giang - Beverly Hills, CA
Flavia - Los Angeles, CA
Kirsten - Manhattan Beach, CA
Chris was great.
Elvin - Fountain Valley, CA
Got here on time. Efficient. Did his job and left.
Great Service, On Time
Chinh - Stanton, CA
Nice guy. He came on time to fix my fridge. Good service Overall. I am still under warranty so I am not sure about the pricing.
Rose Kolstad is very knowledge on her job.
Sandy - Torrance, CA
Rose Kolstad is 2nd repair person and she is very knowledge on her job. Find out the problem soon and repaired the range. also she explained the problem and gave some tips on how to use this range. She handled the repair job is much better, compare the the 1st guy came and he can't find out the problem, but insisted said he fixed. I think your Co should ask the 1st guy to learn more from Rose. I'm satisfy rose service.
Great service and experience with the repairman
Andrew - Torrance, CA
Experienced Technician, great service
Christina - Torrance, CA
Luis - Los Angeles, CA
Rafael - Rancho Santa Margarita, CA
The Way it Should Be
Shondell - Los Angeles, CA
Great communication, timely response, perfect repair. Thanks!
Very polite & pointual
Robert - Norwalk, CA
Jumped right in to trouble shoot
Jean - Redondo Beach, CA
Enrique was very nice and courteous. He was able to give me advice but was not able to correct the problem which was a high pitched sound. Unfortunately, it wasn't making the sound during the appointment.
Terri - Manhattan Beach, CA
Enrique did great job fixing my freezer. It seems to be working fine now. However, there a small burn in my kichen rug possibly due to hot appliance used. I can't be positive but it was not there previously. Thank you, Paradise. Terri
Loro - Tustin, CA
I think he did a great job helping with my broken dishwasher dish rack. Thanks!
Doris - Los Angeles, CA
Darrell - Huntington Beach, CA
Mary - Laguna Beach, CA
I was not given a price. I figured it was tsken care of by my insurance.he was very courteus and knowledgeable.
Great tech very knowledgeable n very thorough
Virginia - Fountain Valley, CA
Glad to meet John (tech) very nice n pleasant to talk to. Very professional
Sara - Mission Viejo, CA
Doug was amazing- he was on time, fixed our dishwasher quickly and was super clean!
Luis - Los Angeles, CA
Jim Santa Ana
Jim - Torrance, CA
I wasn't here to meet him. He said it wasyrhe washer that is leaking & it's the pipe behind it. I told him the water leak was soapy. He couldn't explain why. I'm monitoring it & the area is dry so it's not the pipe behind the washer.
Very nice and courteous service
Nasir - Culver City, CA
On time good follow up
Parmasivan - Los Angeles, CA
Very very good service
Great Service, courteous
Alvin - Mission Viejo, CA
Dale - Redondo Beach, CA
he was quick in finding out my problem and the fix!
On time and great service
Renee - Los Angeles, CA
Sandy - Manhattan Beach, CA
Fabulous work and very professional Will call again!
Ramon is great!
Daniel - Stanton, CA
Heidi - Redondo Beach, CA
Very good service. Our repair man was fast and curtious. I just wish it hadn’t taken four days fir the first appointment.
Debbie - Westminster, CA
Francis - Great Service and Customer Service
Gregory - Los Angeles, CA
Francis was great, but the delay of the scheduled service call was not reasonable for running a business.
Hope - Los Angeles, CA
Very nice and helpful. I asked for the repair person to bring some parts on their truck so I wouldn't have to take off work again for another visit. But they didn't and so I am not fixing but instead buying a new microwave. What a waste of time and money.
Not favored technician
Darshna - Cerritos, CA
I had specifically asked for a different technician as my first experience with Victor had been so bad! They sent him again anyway!!
Alicia - Marina del Rey, CA
I needed a part and it came earlier than expected and Raymond was proactive in getting it to me!
The gentleman that came and helped me was very nice and your great service took the time to check everything and I haven't had a chance to start it ba
Ruth - Long Beach, CA
Great service the service guy that helped me was great
Ramiro - Bell Gardens, CA
Great. Very polite. And respectfull person, his service, was super great. An informative
Joyce - Los Angeles, CA
Reliable. Kind. Hardworking.
Very great service
Karina - Los Angeles, CA
Efficient and Fast
Oliver - Los Angeles, CA
Tina - Huntington Beach, CA
John & Dennis were excellent diagnosed and fixed correctly. my 1 year old refrigerator and is now working Great! Thank You!!
Ana - Long Beach, CA
Jonny went above and beyond. He was friendly and attentive. He looked the part and put on shoe covers the moment he came in. I would recommend Paradise to anyone who asks.
Albert - Huntington Park, CA
Victor is The BEST!
Kristine - Manhattan Beach, CA
Victor was amazing! He was polite, friendly, and good at his job. He not only fixed the issue he was called out for, but also one that I have been having for five years that I have struggled to get fixed. I would recommend his service and care to anyone.
John - Los Angeles, CA
Feedback for Service provided
Ravi - Ladera Ranch, CA
Doug was very polite and fast to identify the issue and fix it for us within no time. He gave us helpful tips for the future as well.
Great job on the fridge and dishwasher
Frank - Costa Mesa, CA
Chris did a great job, was very polite, very profession and would like him back again.
Joe - Torrance, CA
At the end everything turned out great! Chris did a great job, a true professional, very polite and and a great personality. He went above and beyond the normal course of the repair.
Good Service/Technicn however found nothing
Mary - Gardena, CA
Problem not found.
Great and professional services
Josep. Shahinian - Los Angeles, CA
Will definitely recommend Paradise services to anybody who need to fix their appliances
Fixed my problem
Hitchcock - Los Angeles, CA
Lots of visits, one missed appointment, but got my problem solved and technician was friendly.
very efficient and pleasant
Lorraine - Torrance, CA
Mark - Irvine, CA
David - Los Angeles, CA
Very satisfied. Professional, honest, skilled.
Joyce - Los Angeles, CA
Wow what great help! They fixed my range no mess quickly and with a smile
Sandylee - Rancho Santa Margarita, CA
Your service rep was very professional and prompt
Haibo - Huntington Beach, CA
Heidi McCollough - Laguna Hills, CA
Ira and Judy - Newport Beach, CA
The service was fantastic! Courteous, professional, on time and very efficient! They fixed our problem and exceeded our expectations! We will use your service if needed in the future and will recommend you with the highest praise. Thank you !
Jackie - Long Beach, CA
She appears to have known the equipment.
Jim - Santa Monica, CA
Ray was very helpful and had a great attitude. Got the job done!
Good response time, punctual.
Omar - Lakewood, CA
Ruben - Santa Ana, CA
Donald - Hermosa Beach, CA
Good intentions but problem not resolved
Susan - Long Beach, CA
The service person was very pleasant and professional. She was the second person to attempt to fix the problem and she did the same thing that the first service person did. Within 24-48 hours in both cases the problem recurred. It appears that both service people addressed the symptom but failed to find the underlying problem that is causing the gasket failure for which we summoned their help.
Service was great but the tech was a “grump”
Ruben - Irvine, CA
Everything went really well and the repairs were completed in a timely manner.
Very Well Done
Glen - Huntington Beach, CA
Bonnie - Laguna Hills, CA
Doug was great. Very polite and knowledgeable.
Complete satisfaction with service
Bill - Garden Grove, CA
Problem was solved and repaired. The Service Rep Preston was the best, explained everything and completed the repair on time.
Nicole - Redondo Beach, CA
Great, freindly and fast service.
Suriel - Signal Hill, CA
Jeffrey - Los Angeles, CA
Really professional...very kind and knowledgeable. This was a multi step process but felt comfortable the entire time. Perfect 10 for Francisco
Service on washer
Albert - Santa Ana, CA
Doug found the problem right away and ordered parts same day
William - Irvine, CA
Great service. He fixed my washer right the first time
Siamak - Los Angeles, CA
Dixi - Los Angeles, CA
Garrick - Mission Viejo, CA
Courtesy and professional to my wife
Michelle - Huntington Beach, CA
Howard - Beverly Hills, CA
Very good and very reliable.
They know what they are doing
Clifford - South Gate, CA
I had these guys come out to look at my Whirlpool washer and a days with everything being a computer is sensor. To pin point problems becomes harder and harder. They explained the list of thing ask me questions. Then after checking the machine they told me one the fix it or Two they just did nothing and major part needed to be replaced. There honesty was good they told me they'll be out for the next couple hours. If I was to run a load and figure out any issues to contact him and let him know. after I did it came back within a week and replaced it and it's been working fine ever since
Bill - Rancho Palos Verdes, CA
edi was professional and a pleasure
Emily - Santa Monica, CA
the labor charge was too high
William - Buena Park, CA
Msbillie - Los Angeles, CA
Rolf - Stanton, CA
It w a s great
Audrey - Huntington Beach, CA
Sarkis did a great job and the refrigerator is still working at this time. Thanks.
Richard - Cerritos, CA
Very professional, polite, knowledgeable and respectable.
Michael - Huntington Beach, CA
Jonathon was knowledgeable, professional and courteous.
Whirlpool French Door Frig Repair - Great Service!
Eva - Santa Monica, CA
Service person was prompt and thorough. Nice it's like brand new!
Emma - Cypress, CA
Doug was great! very courteous and knowledgeable.
Steven - Torrance, CA
Great service, technician and price
Douglas - Lakewood, CA
ice formation on the freezer light.
Teruko - Huntington Beach, CA
This is the second time the ice formed near the freezer light since I bought the refrigerator,This is the only problem I had. It was fixed promptly and he was very kind. I appreciate it.
The technician was great!
Virginia - Tustin, CA
Some companies apply the service call price to the cost of the part and the labor. I thought it was a bit expensive to replace a part which cost less than $25.
Dennis - Los Alamitos, CA
Judy - Marina del Rey, CA
i've been very happy w/ the service of paradise appliance. they let me know the day before a 2 hr window and call about 20 minutes before they show up. They have always been on time, polite and professional
Supper nice and honest person to deal with.
Maria - Cypress, CA
Met Ramon and talked to him only for a short time. However, he explained the problem and gave us his opinion and was honest enough to tell us we were better off getting a replacement stove rather than repairing the 15 year old one.
still not working!
Jill - Los Angeles, CA
very nice service men but my fridge still isn't fixed. I've paid hundreds of dollars and it's still not working . I'm not sure why they can't figure it out. Theyve been out here three times and still the same problem!
Rachel - Santa Ana, CA
Doug was a complete professional. I really appreciated the kind and friendly service.
Diana - Los Angeles, CA
Pablo was great, he knows his stuff! And he was on time and thorough. Frank
Anne - Santa Monica, CA
problem fixed and very nice polite friendly person!
Arturo - Los Angeles, CA
Great service - Bad automated system
Jason - Costa Mesa, CA
Took so many reschedulings finally get a correct appointment time. Problem could have easily been resolved if an automated system wasn’t handling the calls. Please have humans handle the phones. The technician that handled the service was very professional and did the repair quick!
Barbra - Inglewood, CA
Sam - Costa Mesa, CA
Louis - Manhattan Beach, CA
The tech was awesome. Was here on time and went above and beyond to quickly fix the problem
Antonio - Los Angeles, CA
Suzanne - Manhattan Beach, CA
Terri - Manhattan Beach, CA
Chris was great and very helpful. Thank you very much.
Angeline - Los Angeles, CA
Our technician was very friendly and diligent. He solved our perplexing problem with great care and an even greater positive attitude !
Lilly - Santa Monica, CA
We appreciated the friendly tech who came to our residence,and knew how to do her job with efficiency and ease.Thanks.
Miriam - Bellflower, CA
Shaahin Cheyene - Los Angeles, CA
The technician was a very nice and polite guy and well experienced.
Kay - Compton, CA
He made the effort to get the parts which were not available.
Larry - Marina del Rey, CA
Janet - Los Angeles, CA
Ed was on time and very knowlegable. He fixed the problem quickly and showed me some things about my washer I didn’t know. He gave me samples of washer cleaner and wipes and I really appreciated his help! A great employee!
Julie - Irvine, CA
Michael - Torrance, CA
The service was successful
Lodie - Los Angeles, CA
Prompt appt time.
Diane - Manhattan Beach, CA
On hold long time when called in, otherwise excellent service. Reaoaur person veryoronptcouteous and competent.
Jennifer - Manhattan Beach, CA
My washer stopped working mid cycle and leaked water all over. They came out fixed the leak, which cost almost $400. After a few loads, my washer stopped working again. The leak was corrected but my washer still wasn’t working. They came out again free of charge but then told me the pump was broken and it would cost another $300-$400 fix it. Even though it had only been two weeks since the initial repair. I’m so disappointed!
Bruce - Gardena, CA
Efficient. knowledgeable, helpful, and friendly service.
Nam - Irvine, CA
Service was not good. Bad attitude and not kind.
Joe - Costa Mesa, CA
Sunny - Los Angeles, CA
Beverly - Long Beach, CA
Bob - Rancho Palos Verdes, CA
Very negative experience. Forced to pay service fee that I never agreed to, in spite of no work being done.
Son - Long Beach, CA
Aliza - Beverly Hills, CA
Aliza - Beverly Hills, CA
Diane - Manhattan Beach, CA
Courteous, prompt service.
Rusty - Long Beach, CA
Oriole Preston was wonderful and very polite.
Prompt and Great Service with Resolution
Maurene - Redondo Beach, CA
Victor was prompt, courteous and friendly. He was able to successfully able to trouble shoot and resolve the problem with our refrigerator. By far, the most painless service call I've ever had.
Laurian - Lakewood, CA
I was kept well informed of my appointment and my technician, Enrique, was great.
B - Los Angeles, CA
Efficient, friendly service
Shirlene - Huntington Beach, CA
Arrived on time, very friendly, took time to discuss the problem and solution for my Kitchenaid refrigerator.
Great Service, amazing technicuan
Ann - Huntington Beach, CA
Janis - Los Angeles, CA
I used Paradise Appliance Service through Kitchen Aid customer service. I appreciated the confirmation phone call and the "window" phone call. Edi was friendly, professional and very helpful. Thank you.
Robin - Lakewood, CA
Ramon was very diligent in trying to find a leak that we've been seeing on and off for a couple of months. We appreciated his efforts. Very personable.
New Maytag not functioning
Donna - Torrance, CA
Preston was knowledgeable enough to look at all the factors; i.e. the install of a new water heater flushed sediment into the new wash machine valve, creating a malfunction of the computer inside the machine. THANK YOU, Preston.
Great service! Awesome price!
Karen - Los Angeles, CA
Barbara - Torrance, CA
Gerald - Los Angeles, CA
Very prompt at time promised and knows the products and how to repair them by obtaining original manufacturers parts. Gets right to work-explains the needed repair and what is needed to be replaced with price quotes for labor and parts.
Great Service and an amazing person!
Brandon - Cypress, CA
Very best experience and extremely happy with the entire process
Mary - Downey, CA
Maria - Torrance, CA
Fast and great service
GREAT SERVICE. KNEW WHAT THE PROBLEM WAS
Ralph - Santa Ana, CA
Renee - Redondo Beach, CA
Chris is a wonderful technician. Very knowlegable and well mannered.
Lynne - Santa Monica, CA
Very professional and handled repair took his time to explain what he was going to do and did it.
Ed - Huntington Beach, CA
Bonita - Los Angeles, CA
Great service thankyou
Alene - Compton, CA
Nice, clean cut, respectful young man working for you!!
Michael - Los Angeles, CA
Great 👍 Service
Ed Brod - Inglewood, CA
Keep up the great work
Merril - Lawndale, CA
Dan - Los Angeles, CA
Good service from Pablo
Sebun - Irvine, CA
Pleasant, knowledgeable, efficient serviceman
Ellen - Los Angeles, CA
Mark - Redondo Beach, CA
Larry was nothing but excellent. The issues were that the wrong part number was transcribed over the phone and the wrong part number was ordered based on the wrong burner being listed as broken in the record. This caused an extra visit and week delay in fixing the oven.
Arthur - Lomita, CA
Everything went well.
Hal - Torrance, CA
Very knowledgeable. On-time as promised. Will use the company for future repairs or maintenance.
Great service man
Maria - Compton, CA
He fix my refrigerator without any issues only forgot to reprogram the refrigerator computer panel
Kelly - Los Angeles, CA
Francisco’s customer service was amazing. His follow up to make sure my refrigerator was working properly was top notch.
Gary - Huntington Beach, CA
We were convinced our refrigerator was possessed! It seemed to have a mind of its own but with the efforts of Jonathon and Paradise we have a working unit again.
Great service !!
Naresh - Westminster, CA
Will surely recommend to family & friends.
WASHER MAYTAG MVWB835DW4 Washer is not leaking the customers drain is backing up and she will need a plkumber to correct the drain problem.
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Customer complaint frezzing : found bad touch screen board replaced part run diagnose test all components tested ok to manufactory specifics.
ICE MACHINE KITCHENAID KUID508ESS1 "when i came back ice container was full and machine working, per male nothing to do to it, i agree nothing to do."
DISHWASHER WHIRLPOOL WDT750SAHZ0 unit needed wheel replaced and tested no furtehr issues unit working now door opens and closes racks working fine no falling dishes all tested ok
DRYER WHIRLPOOL WGD5800BW0 Flexible vent behind the dryer is smashed and there is no air flow to the outdoors. Heavy lint build up in the dryer needs to be cleaned.
REFRIGERATOR MAYTAG MRT118FFFE01 Refrigerator still freezing in the rc area. Replaced the evaporator thermistor refrigerator thermistor and the control box. Removed ice build up at suction and capillary tubes.
LAUNDRY CENTER MAYTAG MVWB865GW0 "call back, repalced lid put under scode."
DISHWASHER KITCHENAID KDTE704DSS0 unit just needs new UI due to burnt LEDs; ordrng 1 WPW10537425 (panel-cntl)
OVEN WHIRLPOOL WFG540H0ES1 "replaced bad gas regulator with fluid inside casuing issue, ran test working ok."
REFRIGERATOR WHIRLPOOL WRT518SZFB00 fridge is working now uncxlogged drain and cleaned frost from freezer also applied silicone and liner
WASHER WHIRLPOOL WTW4800BQ0 actuator motor wasnt sensing the speed and also was not moving the shifter possision.
RANGE MAYTAG MGT8720DS06 Broiler burner not igniting right front burner valve frozen. Adjusted broiler ignitor odering surface burner parts.; ordrng 1 WPW10206288 (valve-brnr) and 1 W10638851 (holder-orf) and 1 W10638865 (holder-orf) and 1 W10638882 (holder-orf) and 1 WPW10406878 (burnr-head) and 1 WPW10406797 (burnr-head) and 1 W11208293 (igniter) and 1 WP4159193 (screw) and 4 WP3368921 (screw-torx)s
RANGE KITCHENAID KSGB900ESS0 temp units were switched from farrenhite to celceius so cx was confusedwhy she couldnt enter 400 degrrees
MICROWAVE KITCHENAID KOCE507ESS05 "unit needed mag and fan assembly called in for autho for repairs AUTHO- kneay00xpl1replaced and tested unit, unit heats up normal all tested ok"
WASHER WHIRLPOOL WGT4027HW0 found the cold water valve filter to be clogged so i removed filter and unclogged it and now unit can recieve cold water
DISHWASHER WHIRLPOOL WDT970SAHZ0 "replaced broken adjuster kit for broken wheels on top rack, tested working ok cust has purchased unit from costco 2 yr warranty"
WASHER MAYTAG MVWB835DW4 "replaced valve defective from factory and no water comming in., fixed issue tested unit no further issues; used 1 W11165546 (WATER VALVE) from stock"
VENT HOOD KITCHENAID KVIB606DSS1 "replaced fan blower assy causing noise on high speed, tested working ok. auth#knbcm00nl2"
WASHER WHIRLPOOL WFW5620HW0 Customer complaint noisy not spinning : run diagnose test found error codef0e5 out of balance load show customer with load machine spin and drain
REFRIGERATOR WHIRLPOOL WRT348FMES00 called techline and they had already worked on this unit they advised to close the returns 50 percent i did that wilth aluminum tape .
WASHER WHIRLPOOL CHW9160GW0 replaced parts tested unit reset controls no more f21 use policy adjustment
OVEN IKEA IBS300DS00 "replaced panel, all test good"
DISHWASHER KITCHENAID KDTE334GBS0 cx complaint was poor dying so i went ahead and adjusted rinsaid level to 4 from 1 so unit releases more inside and creates better drying inviorments
OVEN KITCHENAID KOSE500EBS04 unit just needed futher calibration and now unit temps are accurate
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "left freezer top corner gasket was a little open, warmed up test good"
WASHER WHIRLPOOL LSE7806ACE unitspart are NLA ( 206505 ) unable to continue with repair
WASHER WHIRLPOOL MVWB965HW customer ended up getting newwasher closing out call.
REFRIGERATOR KITCHENAID KRFF507ESS01 can not get ice maker to turn on; ordrng 1 W11294907 (icemaker)
DISHWASHER WHIRLPOOL WDT720PADM2 quoted 219.95 needs new main cntrl; ordrng 1 W10854231 (cntrl-elec) and 1 W10815487 (panel-cntl)
DRYER WHIRLPOOL WHD3090GW0 reeplace control board run test working ok request completed
REFRIGERATOR WHIRLPOOL WRS315SNHM01 CX POSSIBLY LEAVING DOOR OPEN ADVISED CX TO DEFROST SHOULD WORK BAck to normal
DISHWASHER KITCHENAID KDTM354DSS5 got autho for parrts only customer calling for full autho wont pay for labor or paarts was told scode covering all; rqstng P&A on 1 W10712394 (adjuster)
WASHER/DRYER COM MAYTAG MLG22PRAWW0 there is a part in research that we may need pablo was with me ..W10733698 spoke to debbie and she says we do not work on this unit called jeremy and explained situtation gave cx the number office so they can call if they have question
WASHER/DRYER COM MAYTAG MLG22PRAWW0 part is under research
RANGE JENN-AIR JGS8860BDP wrong part in box reordered orfice holder for rfbunner; ordrng 1 WP7527P004-60 (holder-orf)
WASHER MAYTAG MVWB765FW2 CX NEEDS GEARCASE; ordrng 1 W11260238 (ROTOR) and 1 W10868473 (gearcase) and 1 W11195971 (STATOR)
REFRIGERATOR KITCHENAID KSSC48QTS00 "fridge not cooling, compressor not runing needs main cntrl board; ordrng 1 W10789107 (cntrl-elec)"
DISHWASHER WHIRLPOOL WDTA50SAHZ0 repaired dishwasher that was leaking due to low front legs all teest good
REFRIGERATOR WHIRLPOOL WRB322DMHV00 freezer door not cloaing praprly adj ckd working ok
REFRIGERATOR WHIRLPOOL WZF34X16DW04 found clog drain clear it all components tested ok to manufactory specifics.
REFRIGERATOR KITCHENAID KBRO36FMX00 unable to replicate noise but i was able to replace filter for cx and also i checked condenser for dust but its fairly cleann still advvised cx to call back after she records the noise for us
WASHER WHIRLPOOL CAE2745FQ0 "button , loose, board broken and screwes strip-replaced all test good."
WASHER MAYTAG MVWB765FW2 MNB0G00APL1 needs new agitator; ordrng 1 W11161960 (agitator)
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced the freezer door slide rails.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 cx temp needed to be adjusted also advised cx that laving any food in front of air path could cause freezing.............THIS IS NOT THE SAME ISSUE AS LAST TIME
OVEN WHIRLPOOL WFG320M0BS0 found faughty ign. tech ord part; ordrng 1 W10918546 (igntr-oven)
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Due to frosted in evaporator side , need to order parts.. some parts are s-code. customer will payme 109.95, diagnostic fee, and need to get authorization from whirlpool for repair when i vcome back to repair.; ordrng 1 WPW10277799 (harns-wire) and 1 W11380560 (control-s-code) and 1 W10878992 (cntrl-elec-s code)"
WASHER WHIRLPOOL CGT9100GQ0 "found cust using to much laudry detergent causing no spin issue. aslo cust has water softner, this can cause over suds, advised cust to use alot less, ran test working ok."
REFRIGERATOR KITCHENAID KFIV29PCMS02 "7726484478.. Called Techline, I need to order uI baord for not making ice.; ordrng 1 W10759802 (cntrl-elec)"
RANGE WHIRLPOOL WFG525S0HS1 unit ckd working normal
WASHER MAYTAG MHW8630HC0 Dispenser assembly did not come with the float or sensor. Will order sensor but cannot order float.; ordrng 1 W11316376 (sensor) and 1 part/research (part/research)
WASHER WHIRLPOOL WFW75HEFW0 "door lock locked-replaced lock test good. auth#wn52000al2, divided installed by customer."
WASHER MAYTAG MVWB835DW0 "drain very long explained to male to fix it, also has pennies ask him to remove then brfore start the wash"
FREEZER KITCHENAID KRMF606ESS01 replaced freezer evap fan motor
DRYER WHIRLPOOL WGD560LHW0 Due to noisy in dryer i made adjustment in cabinet housing in the Dryer for proper fucntion and noisy.
WASHER MAYTAG MVWB835DW1 reordered console wrong part in the box; ordrng 1 W10861510 (console)
DRYER WHIRLPOOL WGD560LHW0 "Due to nopisy , I made adjsutment inthe cabinet of the Dryer after that adjustment all tested out ok."
WASHER WHIRLPOOL WFW75HEFW0 Customer complaint noisy: found bad bearing ordering part for customer autho#wnetbnexl2; ordrng 1 W10901030 (tub-outer) and 1 W11253212 (screw) and 1 WPW10544980 (rotor) and 1 W10870751 (stator) and 1 1twomen (1 two men)
WASHER WHIRLPOOL WFW560CHW0 "Due to close is not align,mented, I did adjusted for proper fucntion and closing all tested out ok"
WASHER WHIRLPOOL MVWB835DW0 CX HAS COMMUNACATION ERROR CODE NEEDS MAIN AND CONSOLE S-CODE PARTS PER JERMEY; ordrng 1 W10861510 (console) and 1 W11100602 (MAIN CONTROL)