Prompt and great service
Susan - Long Beach, CA
Fixed my problem promptly and was very professional and courteous.
Honest and Efficient
Mark - Aliso Viejo, CA
Sarkis was both Honest and Efficient. I'll return to Paradise Appliance and Sarkis in the future.
great service - went beyond the normal service call
Patty - Huntington Beach, CA
would use your service again. Very please with Ramon Heredia!
Great Customer Service
Michael - Laguna Niguel, CA
Our technician, Doug, was knowledgeable and very professional. We had a difficult wiring problem (covered under warranty), but Doug handled it with ease. I can highly recommend Doug and Paradise Appliance. He was careful, left the kitchen spotless and was just a great guy to work with.
Carol - Mission Viejo, CA
Lasheon - Inglewood, CA
Bob - Garden Grove, CA
Professional and Courteous Service
Andrea - Gardena, CA
Overall, I had a very good service experience with Paradise Appliance. Our fridge essentially went out due to a Freon leak that we did not know about and we were directed to Paradise through our Extended Warranty program with KitchenAid. The phone call and appointment service set-up was very professional and easy. I was disappointed that we could not get a technician to come out for two days, however--a long time to go without a fridge and scramble to keep the food we had! I would like to see this company hire additional technicians to meet the needs of customers who are in more of an urgent situation or come up with novel solutions (such as providing a temporary small fridge) to bridge the gap between the service calls. Our service technician Enrique was on time and called ahead as expected. He worked diligently and was very communicative and courteous. Unfortunately, we were told we had to wait an additional 4 business days (plus the weekend) for the parts to come in! Again, my biggest disappointment would be with these delays to service/repair. It would be nice if there was a way that essential refrigerator parts were more readily available so customers did not lose additional money on food loss, or buying/borrowing coolers and ice (like we did), to try to salvage what we could and have food on hand for those 4+ days. Also, I was not happy that we could not at least have an appointment time scheduled around our availability. Maybe this is how it is for all appliance repair companies, but we could not even request to have a morning window or an afternoon window; we were told we had to keep the whole work day open from 8 AM until 4 PM and would not find out the 2-3 hour service window until the evening before. This is hard on anyone but especially for those working outside the home with children. Still, I would recommend Paradise Appliance and use them again.
Efren - Long Beach, CA
Elizabeth - Tustin, CA
Sarkis was kind, on time and fixed the leak quickly! He knew right where to look! Thank you Sarkis!!
Very professional and knowledgeable repair person.
Dawn - Los Angeles, CA
Adriano - Newport Beach, CA
Frank - Los Angeles, CA
The washing machine does not work now.
Great service, really appreciated their help!
Ana - Los Angeles, CA
Mary - Costa Mesa, CA
Excellent service, great technician
Victoria - Lake Forest, CA
Our technician was super friendly, helpful, quick, and prompt. He even came out a day early for our initial appointment, since he was only a few minutes away on other calls.
Polly - Los Angeles, CA
The technician is very knowledgeable about Whirlpool products , professional , polite and cleans up after himself . I would recommend Paradise Appliance because of the great service and Technician
Great on time service
Gladys - Lakewood, CA
Sharon - Santa Monica, CA
Pablo was very friendly and helpful. He sets a high bar for service people to live up to.
Joan - Los Angeles, CA
The Guy was great! 🙂
Frech Door repair
Lazara - Huntington Beach, CA
Great customer service. He arrived a little early and called to let me know. Very efficient and explained the issue.
Aleli - Downey, CA
Dusan - Hawthorne, CA
Fixed my washer!
Juan - Anaheim, CA
Robert - Los Angeles, CA
Our oven was exactly one week in the house when the burners stopped working. Contact Whirlpool and a tech, Francisco was sent within 2 days. He quickly identified the issue but had to return the next day to replace a part/module. Once done, oven working fine. I appreciate the quick and professional response. Francisco was friendly, professional and took the time to explain the issue to me.
Amanda - Rolling Hills Estates, CA
good. The company could do better at scheduling instead of making you reserve a whole day to get your appliance fixed. They wait until the day before to give you a 3hr window. Why cannot they schedule this up to a month before with a 3 hr window.
Peter - Cypress, CA
Great communication on setting up the appointment
Steve - Newport Beach, CA
no price it was on warranty
repair issue not totally resolved
Kawashima - Rancho Palos Verdes, CA
Tech couldn't identify a specific cause of the refrigerator freezing items. He made some changes which helped the food in the crispers. However, food was still freezing in the refrigerator. He suggested not keeping vegetables on the upper shelves which is not possible as we are vegetarians. Have never had a refrigerator which froze items. He was very nice and even contacted Maytag and your Master Technician. He adjusted the temperatures after leaving. We'll see if that solves the problem.
Sash - Anaheim, CA
David - Carson, CA
David - Cypress, CA
Farzaneh - Santa Monica, CA
The most unorganized company. They have lost our service file and can not send us an estimate.
Jeff - Laguna Woods, CA
Not enough time to analyze the problem
Gina - Aliso Viejo, CA
Judy - Long Beach, CA
I wish the order had been reviewed before the first service call. Instead the serviceman reviewed it the day of our appointment and found out that he had to order a part, so we had to be without a dishwasher for another week. However, he was really great and the service, when he got here, was outstanding.
Extremely poor communication
Livio - Marina del Rey, CA
A tech came to assess my oven on 1/25 and the part was replaced only on 3/27. I never received any call/email from Paradise to follow up on the unacceptable lead time. I had to call every week and every time the answer was: "the part is in back order but we'll receive it next week and we'll install it immediately". Not only it took 2 months but more parts than needed were ordered and if i didn't ask i would have payed an higher bill to replace parts that were not needed. The Tech even didn't have a termomether to check if the oven reaches the right temperature...
loved the service
Robin - Huntington Beach, CA
great service, very helpful and kind
Repair only lasted 1 day
Kenneth - Los Alamitos, CA
Ice maker is broken again, repair lasted only one day
Michael - Lakewood, CA
The technician was very professional and fixed the problem right away.
Greg - Anaheim, CA
Amazing Customer Service
Joan - Anaheim, CA
Not only did I get an appointment quickly but the repairman knew immediately from what I described the problem to be with my brand new refrigerator almost the without looking at it. So pleased with the professional appearance and demeanor of the representative from the Appliance repair place.
Dan - Fountain Valley, CA
Arrived within schedule window. Identified problem quickly and fixed it.
Rose knows her stuff!
Paul - Palos Verdes Estates, CA
Awesomely helpful, incredible work ethic and attention to details. You have a terrific Kitchen Aid rep at Paradise!
Debora - Cypress, CA
Very Pleasant Service Experience
Eddie - Los Angeles, CA
The service rep, Ray, was very friendly, knowledgeable and professional.
Friendly and Punctual
Jacob - Costa Mesa, CA
Service was great and complete
Thomas - Long Beach, CA
Knowable service technician
Fixed the problem
Darlene - Long Beach, CA
Chris, the technician was very efficient. Problem fixed! Thanks.
Two Heads ar Better than One
Mark - Lakewood, CA
After initial inspection by technician, appliance was not completely pushed into wall receptacle. He then noticed heat emanating from another receptacle on the circuit, which I did not catch. Since it was not in the technician's scope of work to repair house current, I made the repair myself. Problem solved and I have not experienced any problem, since, with the appliance.
Very Knowledgeable and quick service
James - Newport Beach, CA
Jenifer - Huntington Beach, CA
He was on time very friendly and professional
Maha - Newport Beach, CA
John came to fix a rattle in my Maytag dryer. He knew where it came from, fixed it and was extremely polite and professional.
Professional and Efficient
Carina - Bellflower, CA
The service was professional and the service was excellent. I would recommend Paradise Appliance for your needs. Thank you.
Regina - Santa Monica, CA
Great service, great attitude
Mark - Los Angeles, CA
Ray arrived within the scheduled time for the call. He was energetic and helpful even though it was the end of a long day for him. He conveyed information and options for us to determine how to handle our broken washer situation. It’s never fun to have to deal with costly appliance repairs/replacements but it was nice to have Ray there to help us evaluate the situation!
Very professional, great service
D. - Newport Beach, CA
Very good service. Appliance tech was well informed, efficient and pleasant.
Refrigerator Repair / Ice Maker
Stan - Los Angeles, CA
The service in terms of the courtesy of employees, promptness, and pricing(no cost) have been excellent; however, the original problem has not been fixed (8 visits)at the time of this writing. I am retired so fortunately I did not have to take off work eight times. For that reason , I cannot give an overall "Excellent" rating. We are very grateful that there was an offer and attempt to address the issue at no cost to us and I would be willing to change my rating when the problem has been resolved.
Nancy - Long Beach, CA
I had the most amazing and kind technician out to repair my broken refrigerator. She did an amazing job. Above and beyond great service.
Good job , friendly and he communicate well
Cari - Lakewood, CA
Freddy - Los Angeles, CA
The representative gave amazing customer service he was also very polite and respectful.
Ramon is awesome!
Nana - Irvine, CA
Job well done!
Georgianna - Cypress, CA
Mr - Newport Beach, CA
Romana - Pico Rivera, CA
He’s very knowledgeable and helpful
Richard - Long Beach, CA
Technician was professional, courteous and efficient.
Molly - Mission Viejo, CA
This was warranty service. Jorge was knowledgeable, personable, professional, and he did a great job!
Rose was very efficient
Anna - Long Beach, CA
Rose was very knowledgable and efficient.
Marianne - Westminster, CA
Very happy with service. Explained repair and was thorough
Christopher - Tustin, CA
Sarkis was friendly and professional and helped diagnose my problem quickly.
Judianna - Los Angeles, CA
Patty - Huntington Beach, CA
Judy - Huntington Beach, CA
Excellent for sure Ramon’s was polite kind and very knowledgeable excellent rating
Arthur - Anaheim, CA
very professional, and fast and clean
Great thorough service
Diana - Lakewood, CA
Larry was very friendly and quickly and thoroughly serviced our clothes dryer. He checked it over and tested it when he was done. He also cleaned up the area afterwards.We couldn't have asked for or expected more.
Great service, easy to work with
Angelica - Los Angeles, CA
So easy to work with, would use them again.
Elaine - Laguna Woods, CA
Great Fast. Efficient. Friendly. Helpful. 👏
Great work, very friendly and professional.
Jaime - Newport Beach, CA
I would recommend such a great service and great customer service.
the best service
Salvador - Inglewood, CA
Diane - Huntington Beach, CA
Excellent service by Chris I needed knowledge about the machine and he helped me with that and the repair! Very happy 😊
Co - Garden Grove, CA
Sean - Los Angeles, CA
Ali - Irvine, CA
Showed up on time, very polite and professional, diagnosed, explained, and fixed the problem in a timely manner.
Ray with Paradise is an excellent rep
Martin - Los Angeles, CA
Great service by Ramon! He even made the time to come back to fit me in his busy schedule. Thank you Ramon for your great service!
Rumelia - Fountain Valley, CA
Great service. Considerate technician.
Elizabeth - Stanton, CA
David - Los Angeles, CA
Kenneth - Los Alamitos, CA
Did not fix the problem ice maker still does not work
A Happy Experience
Lynn - Los Angeles, CA
Raymond Jackson explained everything to us about our newly purchased Whirlpool Refrigerator and told us that it is an excellent purchase. He gave valuable information on how to use our frig and that the buzzing sound was just the normal function of this frig. It had to do with the normal operation of the frig and nothing to worry about. He went over the operations of all the functions and assured us that all was fine. Thank you Raymond.
Great Service! Friendly Staff!
Wing - Los Angeles, CA
Great Service! Friendly Staff!
Still my washing machine leaking
Nuntakan - Los Angeles, CA
Otis - Los Angeles, CA
It was terrific, technician was on time; kind and diagnose the problem quickkt.
Very friendly and professional service man and he was able to fix my problem. Very grateful thank you so much
Judith - Newport Beach, CA
Barry - Long Beach, CA
very experienced in repair
Joseph - Huntington Beach, CA
HE WAS VERY NICE AND DID THE BEST WITH WHAT HE HAD TO DEAL WITH.
Donna - Costa Mesa, CA
THINK POLICY ON EQUIPMENT WITH WARRANTEES THAT ARE OF NO GOOD. ITS A JOKE SND THE CONSUMERS ARE NOT AWARE.
Matthew - Los Angeles, CA
felt like I got ripped off
Mrniceguy - Newport Beach, CA
Service man was 2 hours late, did not even bother to call. Charged me $109.95 just to give estimate, no work done. Parts price increased by 75% over cost. Told me unit would run fine without replacing seal so I really did not need service call. Service call should have been less if no work is done
Sherri - Fountain Valley, CA
On time and fixed the problem
Susan - Rancho Palos Verdes, CA
Happy with service provided
Rika - Marina del Rey, CA
Great Service, Very Knowledgeable
Robert - Fullerton, CA
I was grateful for the quick, clean, and thorough repair on my dishwasher. Larry was punctual, knowledgeable and informative.
Robert - Los Alamitos, CA
Maytag dryer repair
Dennis - Huntington Beach, CA
Very courteous technician. Dryer is working great. Thank you!
Sherry - Lakewood, CA
I was extremely pleased with the repairman. He was professional and he repaired my dishwasher. It works like new again.
Got the job done
Deborah - Mission Viejo, CA
Friendly, nice, and helpful. Got the part we needed however it took extra follow up.
Unprofessional, sloppy service, with horrendous customer service.
Kenneth - Los Angeles, CA
I paid the diagnostic fee to have the technician give me an estimate that exceeded the cost of a new unit. I called the company back 3 times to get an itemized estimate and received no calls back. I feel like I have been taken advantage of by this business and given the run around by their customer service department. They simply don't call back and are of no help when you get them on the phone. Would not recommend to anyone.
Ronna - Newport Beach, CA
John is an excellent technician
Gilberto - Garden Grove, CA
This technician knew what he was doing. Fixed my washer.
Nancy - Santa Monica, CA
Daniel - Inglewood, CA
Very good on time service
Great customer service
Jennifer - Aliso Viejo, CA
Great service, very thorough
Lisa - Mission Viejo, CA
Mantab - Mission Viejo, CA
Chris is a very nice young man with a lot of patients and preserverince!
Denise - Huntington Beach, CA
Yvonne - Anaheim, CA
I had a concern about the agitating of my washing machine. The technician came out and answered all my questions. Very pleasant experience. No repairs were necessary.
Steve - Huntington Beach, CA
Carol - Garden Grove, CA
A very good worker and very knowledgeable.
Mr Martinez was a nice gentleman very knowledgeable make sure everything was run right before left he is very cool repairman
Darryl - Compton, CA
David - Los Alamitos, CA
The service technician was on time, called before coming and finished his work within 15 minutes.
Wei - Coto de Caza, CA
The service man is very nice and helpful!
Kawashima - Rancho Palos Verdes, CA
Good Service. Covered by our Service Policy.
David - Aliso Viejo, CA
Sarkis did a fine job.
Pricing could be better
Rebecca - Santa Fe Springs, CA
The tech was timely and work performed accordingly. They only problem I had with the "Company" is that the service fee is not applied to the repair service. I have dealt with other repair service that will apply this fee if you get the repairs done with them. If not, then you still pay the tech the service fee. I feel the service fee was high (@ $109) . That is not the tech's fault or problem. This company was suggested by Maytag customer service since I needed a certified Maytag/ Whirlpool tech. Wasn't sure if my problem would be covered under warranty. It wasn't !!
Christine - Huntington Beach, CA
Repair man great . Service on phones and appt availability horrible!
Deborah - Los Angeles, CA
Sherri - Fountain Valley, CA
On time and fixed the problem.
I’ve maker replaced parts
Linda - Garden Grove, CA
Good service and replacement was quick.
Natalie - Long Beach, CA
Not at this time
Overall a knowledgeable and great technician
Jim - Los Angeles, CA
Jaime, It was a pleasure to deal with Jaime. He knew exactly how to fix both our Kitchenaid ice maker and microwave. Our issue with Convenience was that our microwave repair was delayed twice because the part was supposed to be in stock but wasn't. Our repair was delayed by a week and it was not convenient to keep rescheduling and being without the microwave.
Marlem - Garden Grove, CA
Great service. Give them a raise!
Jose - Lawndale, CA
Mike - Long Beach, CA
Paul - Rancho Santa Margarita, CA
Marcel - Los Angeles, CA
Friendly and efficient
Knowledgeable and Outstanding
Jewel - Manhattan Beach, CA
These guys knew everything, quite refreshing since others did not have a clue.
Evan - Anaheim, CA
Quick and painless!
Ben - Santa Monica, CA
Edi was on time and preformed his job in a very professional way.
Cheryl - Los Angeles, CA
Rose is knowledgeable but my washing machine is leaking more now than it did before
Excellent service very professional
Grace/winston - Buena Park, CA
My service person was Victor. He was very professional and courteous. He called in a new part for me and immediately left to store before they closed to pick up the part so that it could be replaced the same day. Nothing but a 10 for Victor!
Courtney - San Clemente, CA
On the day of our original scheduled service date, a representative called us to find out more details. He then decided the day of, that he needed to order more parts and would be canceling our service that day. It took a week for them to get the parts needed and he scheduled our new appointment for that time. The service rep that came out argued that a part was not broken, although it absolutely without a doubt was. He replaced the parts anyways despite disagreeing that it was broken. The service in general was just mediocre, I wouldn’t recommend the company to anyone nor have any major complaints. Just wasn’t a pleasant experience.
Brett - Los Alamitos, CA
The technician showed up on time and fixed the issue. I would recommend them again.
Friendly and detailed explanations
Dorothy - Westminster, CA
will recommend Paradise Appliance to friends and relatives
John - Westminster, CA
Efficient and diagnosed promblem immediately.
Rosanna - Downey, CA
This is my Mother's home in Downey I was not present when service was done. Her caretaker was there.
Rose was super!
Edward - Long Beach, CA
Rose did a great job finding the problem.
Darlene - Long Beach, CA
Very nice service worker I’d highly recommend this young man to others.
Great service. Prompt Knowledgeable service
Kerri - Newport Beach, CA
John - Mission Viejo, CA
The service was awesome, Sarkis arrived on time and quickly resolved my issue.
Knowledgeable, Experienced and Personable
Gloria - Norwalk, CA
Robert was very polite and courteous. He explained what he was looking for and what he found in a very easy way to understand. One of the things he mentioned is that a water softener system could affects appliances depending on the detergent being used so we will be making some changes because of this. He was very personable and likeable and definitely an asset to your company.
Gail - Marina del Rey, CA
Audrey - Laguna Woods, CA
were pleased with service
Cheryl - Huntington Beach, CA
I was kind of bummed that the parts were not staged on the first scheduled visit, but the tech came out shortly after and did a great job!
knew what to do; got the job done
Elisa - Los Angeles, CA
While he did not install the ordered part he did know the problem and more importantly had the right tools. I wish you guys could schedule appointments more concretely.
Great Customer Service
Alba - Downey, CA
Thank you so much for your service.
Teresa - Marina del Rey, CA
Ray was excellent. He is a perfectionist and shows in his work. I was so empresses with his patience.
Great Service, very Professional Experiance
Hassan - Tustin, CA
Appliance was under factory warranty, no cost to me, but Sarkis was a well professional, knowledgable and experienced technician. I believe he will be a great assest to Paradise Appliance. Very satisfy customer!
Repairman was nice and completed the repair timely. Fantastic service
Wanda - Inglewood, CA
Michael - Trabuco Canyon, CA
Cheery and good service.
Teresa - Garden Grove, CA
Victor made me confident in serving my refrigerator
amazing, worked until he figured it out, kind, courteous, thoughtful, over all awesome
Emily - Los Angeles, CA
Sharon - Long Beach, CA
Professional and so far appears to successfully repaired my dryer
Teresa - Marina del Rey, CA
Great service but expensive
Vincent - Irvine, CA
The technician was courteous and helpful.
John - Lakewood, CA
Michelle - Rancho Santa Margarita, CA
Edward - Los Angeles, CA
A lousey job that still has the same problem.
great service and attention
Veronica - Lakewood, CA
I am very happy and satisfied with the service given by Paradise Appliance, the Technician was very helpful and polite, excellent service
Dorna - Los Angeles, CA
Very courteous and knowledgeable
Fiona - Newport Beach, CA
Celedon - Los Angeles, CA
Jason - Long Beach, CA
Was told that we would get a call back about the repair of the refrigerator after the technician showed up and never heard back. I now had to call to see what the status is of the repair and there are no notes so now I will have to wait for a second time for a technician to show up to look at the refrigerator.
Susie - Los Angeles, CA
Stuart - Redondo Beach, CA
Good service person
Fred - Lakewood, CA
Your Paradise service person, is very knowledgeable, of the product, a very nice gentleman.
Vali Devries - Long Beach, CA
Our rep was on time, pleasant and got the job done quickly! We would use them again!
extended service no problem
Alma - Los Angeles, CA
service tech was very knowledgeable very quick and give good advice on how to prolong my refrigerator
Lionel - Carson, CA
the technician was very knowledgeable and very courteous.
Allen - Torrance, CA
We are completely enamored with the service we received. Kobe well done.
Julio - Stanton, CA
The technitian was on time and did a great job repairing my kitchen aid range glass..
Friendly service, organized and knowledgeable
Bryan - Los Angeles, CA
Ancil - Los Angeles, CA
Luis - Lakewood, CA
John - Santa Monica, CA
Lei - Laguna Niguel, CA
Craig - Santa Ana, CA
Jonathan knew what to do quickly and had the washer running in less than 30 minutes.
Samantha - Tustin, CA
Susan - Huntington Beach, CA
Very happy with service. My washer is stacked and in a small cabinet. The servicemen figured out the best way to do the repair and it worked great.
Very good service
John - Tustin, CA
Mr. Mossessian is very knowable and professional in the service provided.
Sylvia - Redondo Beach, CA
Excellent, the service man was very helpful. Thank you
Whirlpool Corporation...defective KitchenAid refrigerator, Service Visit #2
Piper - Garden Grove, CA
Victor called in the early morning 2/25, on the CORRECT telephone number, to confirm the time of service visit #2; Victor arrived promptly at 3:30; Victor affirmed the three new sounds made by the malfunctioning refrigerator. Victor did not send me a copy of the service visit, nor did the Paradise Service Company report the service visit #2 to Pacific Sales and the Whirlpool Corporation
Super Customer Service
Don - Huntington Beach, CA
From start to finish the communication from Paradise to us was something we have never experienced before with other appliance repair companies. We were very impressed with John, our technician. He notified us of his ETA and was on time. Very well mannered, neatly dressed, spoke perfect English & gave a detailed report on our problem. We will definitely make Paradise our go to company for our Whirlpool appliances.
Edna - Los Angeles, CA
He was Great!
Maytag Washer Repair
Anita - Los Angeles, CA
So far, Edi has successfully repaired the issue with my washing machine. He was professional, courteous, and did a good job of cleaning up his workspace. The entire process with Paradise has been very efficient. I like how they keep you updated re your work order and/or service call.
Amandine - Los Angeles, CA
Fast, efficient and friendly!
Great Service Thank You
Brian - Los Angeles, CA
Great Job, Thank You
Martha - Los Angeles, CA
Very nice repairman with outstanding service!
Patricia - Manhattan Beach, CA
Enrique, technician, was absolutely the best! He was punctual, courteous, conscientious and very knowledgeable. He met every obstacle with expertise and dedication to job completion.
Great Professional Service
Mike - Long Beach, CA
They are Top Rated Service Level
Ryan - Newport Beach, CA
He was friendly
Ramona - Compton, CA
He was quick at what he did
Tyche - Los Angeles, CA
The service guy was professional and cleaned up after he was finished.
Kelli - Cypress, CA
Quick and knowledgeable.
Courteous and knowledgeable
Duchess - Seal Beach, CA
Ellen - View Park-Windsor Hills, CA
Raymond was great and would ask for him again.
Great people, great service
Dennis - Westminster, CA
Paradise appliance services
Douglas - Irvine, CA
Jeremy is a professional and very easy to work with. He’s knowledgeable and the overall experience was really good!
Great technician, professional
David - Long Beach, CA
She was wonderful
Josh - West Hollywood, CA
Pablo Villalta was fast efficient and informative. Best of all he fixed the washer!
Debbie - Garden Grove, CA
Problem not fixed
Lawrence - Carson, CA
I guess I was last on the list because the repair guy was in a rush. My freezer was not working properly and the light wasnt working. He was there for 15 minutes tinkering around and then sprayed steam inside. He said it wasn't sealing properly and that he fixed it. He was leaving in a rush and I asked him if I needed to sign anything. He said no and rushed out. About an hour later I opened the freezer and it was frozen over. I saw that the light switch was frozen as well thus the light not working. Now I have to call another service to perform the repair. A big waste of my time and my wife's time because she had to wait all day because of the 8 hour window that I was given.
Hiram - Long Beach, CA
Sharlene - Los Angeles, CA
The Technician came out to inspect a brand new range hood button and leaned on my brand new never been used Whirlpool Cooktop and Cracked! He told me to call the office and talk to Manager. Called twice and a Mabager never called me back. Terrible Customer Service.
Knowledgeable and friendly!
Jacqueline - Long Beach, CA
This is the 2nd time Chris had come out, different issues, and he is very smart and kind. I highly recommend him and Paradise.
Rebecca - Aliso Viejo, CA
The repair of the upper basket on my KitchenAid Dishwasher needed parts to be replaced under warranty. My service man was diligent, professional and thorough.
Celeste - Los Angeles, CA
Great Personality; Patient; Welcomed and answered all questions Excellent service
Sharman - Huntington Beach, CA
Robin work was acceptable
Robin - La Mirada, CA
Problem was diagnosed but part wasn’t available for 3 hours
Leila - Los Angeles, CA
Gilberto - Garden Grove, CA
It took more than a month to get my washer repaired. Finally after waiting for approvals and parts, the washer got “repaired” but found out the washer worked sometimes only on Normal cycle. There is a noise on the motor, delivers and dumps lots of water without washing, and the top control panel plate is loose. Did not expect that from professionals.
Never Use This Company
Neil - Laguna Beach, CA
No paperwork given with details of part that needed to be ordered. Parts could be obtained through Coast Appliance Parts. Complaint filed-NO RESPONSE from supervisors. No information offered for a wasted $109 3 minute visit.
Elizabeth - Anaheim, CA
I purchased a Whirlpool refrigerator from Howard’s the refrigerator did not cool from time of receipt. Paridise diagnosed problem was leak of freon. Since this was supposed to be new I requested replacement. The Paradise service people were very professional.
Best service ever!
Lenda - Norwalk, CA
Robert was one of the best appliance repairman I have ever had. He was knowlegeable and thorough. And followed through on all details. I would definitely recommend his service to all.
Sherry - Culver City, CA
everything explained to me so I could understand which I really appreciated.
Edi is the best
Annie - Los Angeles, CA
I could not possibly have been happier with his work. Thank you Edi!
Over the top service!
Jenni - Westminster, CA
Chris came out to repair our stove and dishwasher. He communicowhen he was on the way and showed up on time. He was very polite and was able to fix the stove right away. He was unable to find the leak with the dishwasher and when he ran the cycle, everything seemed fine. Of course I ran a load of dishes and it leaked again. I called Chris and he was able to put me on the schedule for the next day! He came out and was able to fix the problem and checked everything out thoroughly before he left. Chris was very punctual and did a great job troubleshooting and fixing our issues.
good service, came very soon, through
Kristie - Santa Monica, CA
They came to troubleshoot and found the problem. I'm satisfied.
Lourdes - Garden Grove, CA
Thuy - Anaheim, CA
Homa - Los Angeles, CA
I never asked for any test why you send me any bills
Very thorough and informative info given!
Lauren - Lake Forest, CA
Sarkis was diligent and found multiple issues with our Kitchen Aid dishwasher (and it's only 5 years old!!). I appreciated his suggestions and he even vacuumed out the smelly, standing water. Very professional and courteous! Thank you!
It was nice to know that Victor knew what he was doing
Anne - Cypress, CA
As before, Victor was a great service repair technician. All looks good for now. Problem solved.
Josee - La Mirada, CA
Washer Maid - Laguna Niguel, CA
Had a good experience
Hany - Torrance, CA
Fiabala - Long Beach, CA
There where on time good follow up to service unfortunally the washing machine fail again, stop working now clicks something loose internally. Please Attend the issue when soon possible. At GfG
Raymond - Cypress, CA
ckecked why freezer is not working properly
Louise - San Juan Capistrano, CA
Tom - Irvine, CA
Dark is Mossessian did a super job. A true professional, friendly and an expert.
Cared a lot.
Dan - Los Alamitos, CA
Kevin - Torrance, CA
Ruby - Whittier, CA
Antonio - Mission Viejo, CA
Got the job done, was very professional.
Great service from Jaime
Felice - Los Angeles, CA
Jaime did a great job fixing our ovens.
Frances - Los Angeles, CA
Customer service excellent parts and labor to high forced me to get a new stove.
Thomas - Laguna Niguel, CA
Daniel - Los Angeles, CA
Excellent repair experience.reliable and punctual.
Kristen - Garden Grove, CA
My repair took two trips. The washer was fixed and Mr. Preston even swept la huge pile of leaves out from under my outdoor washing machine.
Very Knowledgable/Informative about product
Larry - Dana Point, CA
I was very satisfied with Ramon's service call. He made sure that we continued to problem solve until we figured out a plan to solve the issue with my washing machine.
Super easy and fast
Jessica - Los Angeles, CA
Had a great experience, they were very communicative and easy to schedule with. Technician was nice and very helpful.
James - Los Angeles, CA
I felt that Ray was very congenial and helpful. He was able to diagnose the problem quickly and search out answers. I appreciated his findings and how to best resolve the issue. I appreciated his workmanship and if I should have future problems with appliances, I would not hesitate to request his services. It was an all around great and comfortable experience!
Elizabeth - Anaheim, CA
I want to thank Oriale Preston for the repair work done on our washer, Machine is working with no issues as of now. also I want to recognize his professionalism and customer skills, Thanks for your help.
Repaired Refrigerator Hinge
William - Mission Viejo, CA
Sarkis was great. He temporarily corrected the problem while we waited for parts then promptly performed the final repair once they arrived.
The Best service company!
Lynn - Santa Monica, CA
I am SO happy with your company! Not only do you follow up with phone calls, emails & great service! My technician Len ( he had 2 helpers Benito & Anthony) is very knowledgeable, on time & professional. I will recommend your company to everyone. Thank you for a job well done.
Eric - Marina del Rey, CA
Service professional came on time and fixed problem quickly and efficiently
Review of Ramon Heredia
Melissa - Newport Beach, CA
He was great!!!
Ramone - Inglewood, CA
Quick and professional
Worst service appointment ever
Sandy - Irvine, CA
Ramone does not like his job. He complained the entire time. Ex: doesn't like to go to make calls by the beach, he isn't supposed to tell the customers what is really wrong with their equipment. Ramona blamed the washer breaking because my son added water, and that my son admitted it. And my son told him that I overloaded the washer and that what broke it. First of all, my son added water because it filled slowly, not to overfill it. Second, when does anyone ask someone else to come witness how they use their washer? Third, Ramona used a very demanding tone when telling me how and why we were at fault. I asked him if that made him feel good to talk down to meand he said he wasn't, he was just explaining his side of the story. He wouldn't let it go, 3 times I tried to let him say ANYTHING nice, or helpful, but nothing. I was scared because of his tone, his response, and then he left my washer inoperable, on purpose. We're a family of 4. We need to wash small loads 2 times a week and he couldn't fix it. The washer fills to the top with any size load, even an empty load. Ramone said we could only use bulky and deep load setting. Why, would anyone, buy a washer, new, to only be able to use 1 setting, and waiste water? Who does that? Ramona is done. Not sure if retraining him would work. He is too confident in all the wrong ways. I never want him in my home again. Ramone insulted me, tried to get my son to throw me under the bus, left me without the use of my washer for 4 days, then 2 more till someone else could fix what he said he fixed. How many customers should have complained about him and didn't? This is borderline abuse at the professional level. The last guy came in, was polite to my son, fixed the washer and was gone in less than 30 min. Now thats what should have happened in the first place.
Roxanne - Carson, CA
GG - Cypress, CA
Professional. On time. Called me 30 minutes before arrival. Explained everything to me thoroughly.
Andrew - Cypress, CA
Preston was great. He diagnosed the problem with my washer, got the part ordered and repaired in a timely manner.
Great service and technician! Thank you!
Jared - Aliso Viejo, CA
Angel - Los Angeles, CA
Smooth Experience, good communication, friendly technician.
Kellie - Cypress, CA
ice maker fixed
Ray - Culver City, CA
Excellent service, very knowledgeable
Matt - Los Angeles, CA
The tech showed up without a vacuum cleaner the first time so I had glass all over the floor when she opened the door. Left me with the mess. Second trip she came out to replace the glass. Took the door off and laid in on my $6000.00 granite top and worked on the door chipped my granite. Installed the door and there is still glass inside the door and again left me with glass on the counter top and the floor. Nobody has called me back.
William - Costa Mesa, CA
John is the best tech ever.
great service for the person
Deanna - Long Beach, CA
THIS WAS THE SECOND TIME WITHIN 2 MOS. I HAD PARADISE COME OUT ON MY DISHWASDOOR ALWAYS FALLING STRAIGHT DOWN WHEN, OPENED. NOW IS FIXED HOPEFULLY! OT
Sherry - Lake Forest, CA
SORRY, I PUT MY OPINION IN THE "REVIEW TITLE" ABOVE~