Irene - Laguna Hills, CA
Scott was just awesome. He was able to correctly determine the problem with my washing machine and adjust it. He was kind and respectful in every way. This survey is a little late, but I have been ill. I hope Scott gets to see this. Thank you Scott!
Dalila - Lynwood, CA
Barbara - Gardena, CA
Over-priced service visit; inaccurate repair diagnosis that would have cost more than a new appliance. Had dryer repaired for less than the Paradise service charge.
Alex - Los Angeles, CA
Gentleman who came to repair was very friendly, explain everything and did it at the fast time
Claudia - Trabuco Canyon, CA
The service was very good, the price was a little steep.
Virginia - Norwalk, CA
Carlos - Compton, CA
GREAT SERVICE FROM THE TECHNICIAN, BUT TOOK A WHILE BECAUSE PART HAD TO BE ORDERED
Stella - Downey, CA
Erika - Torrance, CA
Chris was very patient. he fixed multiple issues w/ the dish washer.
Kitchenaid Warranty Service
Alvin - Cypress, CA
Great and quick service!
Susan - Newport Beach, CA
Johnny was professional, informative and friendly. He thoroughly explained the actions necessary to complete the repair.
Excellent Service & Responsiveness
Nadeem - Rancho Palos Verdes, CA
Great experience! Good prices and expert knowledge!
Joanne - Irvine, CA
I would highly recommend Paradise to my friends and relatives!
The technician knew his job. He made me feel very comfortable and told me exactly what I needed to do to operate my dryer.
Rodney - Irvine, CA
Read Review title
Lorena - Cypress, CA
Ramon is a very nice man.
Frances - Cypress, CA
Sarkis provided outstanding service. He was respectful and quickly completed the work. I do think that Kitchen Aid should have paid fro the service since their product stopped working less that two years of owning the product.
Veronica - Rancho Palos Verdes, CA
Barbara - Hawthorne, CA
Great service and fast!
Ruth - Artesia, CA
Fransis cruz was very fast and knew what the issue to my stove applicance and gave me helpful tips if it happened again. And a business card.
Eugene - Fountain Valley, CA
Confirmed what I suspected and took the appropriate action for a replacement.
Excellent professional service
Ed - La Palma, CA
Excellent professional and friendly service
Dimitri - Los Angeles, CA
We were disappointed the technician didn’t have the parts required to repair the washing machine, which delayed the repair a number of days - which became even longer when the parts were delivered a day late. Once the technician arrived, the repair was done is 15 minutes.
Caroline - Fountain Valley, CA
Ramon and Jeremy were punctual, courteous, and quick to replace broken parts on my dishwasher. High recommend their services
My Vo - Long Beach, CA
Great communication and service
(gene - Redondo Beach, CA
person sent out did not properly check machine replaced 1 part but that did not fix AND he left screws out of machine so top moved all around, came out another time replaced another part, did not fix worked 1 time then stopped DO NOT RECOMMEND THIS COMPANY
Robert - Irvine, CA
Myra - Hawthorne, CA
I’ve had some bad experiences in the past with technicians coming in and fixing our appliances so I was skeptical about this new company, Paradise Appliance. When I first met Enrique, he greeted me and introduced himself in a kindly manner. He was very professional and explained the process every step of the way. He then made sure he ordered the correct part and I got my appliance fixed the same week! He understood how much we were in need of our refrigerator especially since most of our food went bad because of it not working. When he came to replace the part he made sure I didn’t have anymore questions. He was very clean as well. He restored my faith in whirlpool again. I can see why they hired this company to look after their appliances. Thank you so much for hiring someone like Enrique. He’s friendly, honest, reliable, professional, kind, and truly wants the best for his customers. I hope he gets recognition for how well he does. He deserves this and so much more. I appreciate your company !
Excelent service and very fast!
Omar - Anaheim, CA
Came to inspect and then order the parts and working 3 days they came back to replace and was done very timely and properly. Would definitely use again if needed.
Great service! Ray was great!
Pamela - Marina del Rey, CA
Ray was amazing! I would recommend him and paradise to all friends and family!
Excellent in every way
Molly - Mission Viejo, CA
Everything went smoothly from beginning to end. Responsiveness was extraordinarily on the phone, scheduling was easy and convenient, follow up communication was great for pinpointing a 3-hour window, service man called again to notify he was within distance to us, and upon arrival, he was knowledgeable, courteous, and efficient. Thanks Paradise!
Amazing and incredibly professional service
AJ - Lawndale, CA
Silvia - Paramount, CA
I would love to have this same technician work on my washer if I needed service again.
Tammy - Long Beach, CA
Thanks for taking care of my washer.
Lisa - Los Angeles, CA
An honest appraisal!
Paula - Westminster, CA
Johnathan came on the time that was promised and checked out my refrigerator, which had gone on the blink the day before. He gave me the bad news, the part that was failing was no longer available and the other part that possibly could be the cause of the misery was not guaranteed to take care of the problem. So, that was the information that I needed to make an informed decision, namely: last rites for the old and start looking for a new refrigerator. Thanks Johnathan, your candor was much appreciated.
Anna - Huntington Beach, CA
Ramon was friendly, and straight forward. Re-set the washer and advised future action. He really seemed to care about the customer's experience with Paradise Appliance.
quick service - very informative
Margie - Inglewood, CA
Cliff - Cerritos, CA
Very fine service. Found the problem quickly. Recommended course of action.
Very Disappointed in Paradise
Greg - Santa Ana, CA
Pretty disappointed with our experience with your company yesterday. First off, the appointment was scheduled between 8-12pm. Noon rolls around and no one showed. Didn't get a call from anyone at Paradise explaining why he didn't show up. I finally called and was told he was running late and had two appts in front of me. He finally showed at 3pm. Unfortunately, my wife sat at the house all morning waiting for the technician. Not cool. When the technician came to our house he diagnosed a failed motor as the issue with our 2 year old KitchenAid dishwasher. He quickly offered to repair the motor for $450. We declined the repair and gave him a check for $109. I went home, cleaned out the filter in the dishwasher, started it up and it ran without issue. There was no failed motor - the filter needed a good cleaning. Pretty sad we still have to deal with this type of “theft” from service providers. I'd like a refund on the service call, but can only imagine requesting that would be a waste of time. I will be calling Whirlpool and letting them know about our experience with their recommended provider.
Rose is great
Josh - Los Angeles, CA
Knowledgeable, Hard working, and good company
Larry was on time, efficient, very polite. Great service
Barbara - Stanton, CA
Doug - Long Beach, CA
Good recomendations on existing status of washing machine and good insite on repair options vs new equipment.
Prompt and knowledgeable
Anthony - Los Angeles, CA
Truly excellent service and very reasonable!
Cory - West Hollywood, CA
Pablo was the repair technician from Paradise Appliances and we couldn't ask for better service.
Thelma - Downey, CA
Lorne - Buena Park, CA
Showed up on time and got the job completed quickly. Very knowledgeable and polite.
Rosie - Huntington Park, CA
I was very satisfied with the service person it was sent to us, very honest and professional.
Linda - Mission Viejo, CA
Great service, Doug was outstanding. Great attitude!
Ardent - Anaheim, CA
Preston was Great! First off, he was on time and diagnose the problem precisely, order the parts and came back in 3 days to install and Perfect! My machine is back in business!! Awesome work.
Luis - Carson, CA
Great service on time
Great service, awesome price
Adriano - Newport Beach, CA
Great Service. Prompt response.
Kim - La Mirada, CA
Larry was great! Professional, courteous, on time, and a pleasure to have in our home. We are very grateful for the great service.
Steve - El Segundo, CA
Mr - Los Angeles, CA
Paradise completed the work with exceptional skill. The only issue was the parts and scheduling...which is an industry standard...
John - Irvine, CA
He was great, fixed both problem
I am satisfied very with The Home Depot Protection Plan and Paradise appliance for their customer service.
Joseph - Garden Grove, CA
I am also very happy that the parts which had Mold, were replaced with new parts. I will continue to monitor the situation of MOLD.
Great service and very knowledgeable
Andraca - Los Angeles, CA
Carrie - Costa Mesa, CA
We are thankful to have John’s expertises. He spent a thorough amount of time reviewing the issues we were experiencing and trouble shot several options before the frig water housing was replaced to ensue it was the correct choice. After he confirmed, he did a beautiful job replacing the fliter and informing us. Nice work!
On time order part said exactly when it would come and he be back to fix it
Keith - Culver City, CA
KitchenAid Refridgeration Repair
Patrick - El Segundo, CA
The repair technician was on time, professional, figured out the problem and fixed it in a reasonable amount of time.
Extremely professional and was always smiling. He was on time and performed his work in a timely manner. He was efficient and friendly.
Racheal - Huntington Beach, CA
Extremely professional and was always smiling. He was on time and performed his work in a timely manner. He was efficient and friendly. Even though it was just me alone at home I felt safe having him work on my fridge.
Alisa - Redondo Beach, CA
Roger Anderson - Los Angeles, CA
Francis is very knowledgeable and personable.
Jd - Los Angeles, CA
John - Los Angeles, CA
Adele - Los Angeles, CA
Francis was sincere and accurate!
Poppy - Los Angeles, CA
Robert was on time and professional.
Personable & Pleasant Service Repr
Susan - Aliso Viejo, CA
Provided a good explanation on the problem and what to expect in the future
Liborio - Carson, CA
Our service rep was amazing! Very kind and helpful. He was very professional and our washer works great so far!!
James - Fountain Valley, CA
johnny was great
Ronald - Compton, CA
I had a great experience with my service person. He was courteous and very helpful
Beverly - Huntington Beach, CA
missed tech call, called Paradise customer service on hold 14 minutes, then the tech arrived. Thanked him for showing up. he replaced a part, dryer works, tech was very clean, polite and knowledgeable. He was great! Customer service should never make you wait 14 minutes on hold!
Annie - Anaheim, CA
Great service!!! Sarkis Mossessian was very professional and pleasant and very knowledgeable. He saw the problem and fixed it and made me very happy. Thank you!!
Hugo - Marina del Rey, CA
Edi always shows up for his appointments and gets the repairs done
Great installer, but back office needs work
Mary - Mission Viejo, CA
The scheduling is very disorganized, and on the first visit the technician wasn’t given the part I told them was needed. So after waiting a week, I had to schedule another appointment and wait another week for a repair. For the second appointment, I called twice and emailed to remind them that I had to have a morning appointment. They scheduled it between 12 PM and 4 PM, the exact times I told them I would be gone. The company needs to at least listen and try to accommodate customers’ schedules. Also for the first appointment I specifically asked that the technician arrive with the needed part, as I was taking the day off to wait. He arrived without the part and was only there to confirm that that’s exactly what was needed. Five stars to my technician though. He was professional, clean and courteous. The scheduling issues weren’t his fault.
Carrie - Buena Park, CA
Hugo - Norwalk, CA
Loi - Buena Park, CA
He was Very Profesional and did an awesome job. I would recommend him to my friends.
Judith - Aliso Viejo, CA
He was unable to fix the problem with the water dispenser. I bought a new water filter as he suggested ( the one I had was on,y 3 months old) but after putting in the new filter it worked for less than a day, and then stopped dispensing water again. The refrigerator is only 10 months old.
Kathleen - Bellflower, CA
Ramon did a great job. He diagnosed the problem and fixed it. He did a neat, quick job.
Debra - Costa Mesa, CA
Friendly and fast
Erika - Torrance, CA
did a good job notifying us when technician was coming. very knowledgeable on dishwasher and needed parts.
Repaired the problem very prompt
Carlos - Torrance, CA
Chis was is a Professional and knowledgeable technician
William - Long Beach, CA
Professional and knowledgeable technician
Thank you. Very professional service
Julietta - Los Angeles, CA
Very Professional Service
Kathy - Huntington Beach, CA
The technician called ahead of time. Put on shoe covers to come inside my home. Was polite and professional.
Armando - Paramount, CA
larry is a great pro and friendly tech and would use the service again!
excellent friendly and fast
Nicole - Redondo Beach, CA
Manny - Huntington Beach, CA
Michael - Huntington Beach, CA
Sarkis Mossessian was very helpful and went over and above my expwctiona with the repairs he did.
Larissa - Buena Park, CA
So happy with Paradise Appliance! My practically new dishwasher wasn’t washing at all. Preston was able to figure out the issue and after ordering the parts and coming back couple days later, the dishwasher is working great! He was very polite and friendly. Thank you for being so professional and fixing the problem.
Phil - Mission Viejo, CA
Still experiencing and and ice drops
Excellent service and knowledge
Judy - Los Angeles, CA
Haixiang - Laguna Woods, CA
Ayesha - Hawthorne, CA
Swan - Los Angeles, CA
Warranty Work for a Kitchenaid Frigerator
Marci - Seal Beach, CA
The repairman was knowledgeable and fixed the problem right away.
Nixa - Los Angeles, CA
Larry is an outstanding and most intelligent engineer.
Carol - Newport Beach, CA
Chris gave me Excelent Service!!!
Zayna - Long Beach, CA
Chris was Very Profesional, Very Knowedgeable and a Very Polite young man. He showed up On Time and knew what he was doing. He installed the new parts in my oven and then showed me some features that my oven had that I didn't even know about. I had a very good experience.
Arneth - Los Angeles, CA
She was fast and did a great job.
Jeffrey - Torrance, CA
Raquel - South Gate, CA
Great customer service very knowledge on my washer
Aundrea - Ladera Ranch, CA
Nadia - Long Beach, CA
Yhis was the second time your technician serviced my fridge and I love the gent
Excellent service, but Maytag washer only lasted 7 years
John - Rancho Palos Verdes, CA
The repairman was exceptionally competent. He diagnosed problem, clogged drain and broken part. He was careful and thorough.
Larry - Rancho Palos Verdes, CA
The repairman was experienced and fixed the problems with the freezer. He had to move the refrigerator over a wood floor and was extremely careful not to scratch it - he brought a mat from his truck. He was very courteous. I was extremely pleased with the service and will,definitely use and recommend Paradise in the future. I give the highest rating I can. Gwen Brown
Nat - Garden Grove, CA
Didn't know why our washer wouldn't stop draining. Dude came in, worked his magic, and now it's up and running again. Thank ya, kindly.
Doris - Redondo Beach, CA
Kenneth - Garden Grove, CA
Victor did an outstanding job.
Nancy - Lake Forest, CA
Very nice person
Margaret - Irvine, CA
He said that there was nothing wrong with my refrigerator. I think he is right. Unfortunately, it cost me a little over $100 for the house call. The appointment time was 1:00 PM to 4:00 PM, he got here around 5:00 PM., and he still had one more appointment left. That is not his fault, but the fault of the company. How he could be so nice and have such a horrible work schedule is beyond me. The cost, I suppose, is fair for the trip, but not for a refrigerator that works properly. This,of course, is my fault, in that I asked for a repair person.
Beth - Carson, CA
Technician was very polite and very helpful he was also on time and called me when he said he would, no complaints! Give the guy a raise!!
Gary - Culver City, CA
Chris - Los Angeles, CA
Ray was fantastic. We were very pleased with his work on our dishwasher.
Jaime was friendly and courteous. GREAT! BUT....
Christopher - Los Angeles, CA
The issue was not resolved even after a cost of over $300.00
Angela - Long Beach, CA
Hsin-yu - Los Angeles, CA
Awesome top of the line service!!!
Gus - Los Angeles, CA
Best service Tech in Paradise by Far. Francis is always on time , knowledgeable ,great customer service and courteous.
Monica - Laguna Beach, CA
Really appreciate the time, energy, respect and knowledge with our service. Very nice and took the time to explain the situation. Thank you.
Jamie - Long Beach, CA
Replace Drain Pump
Stanley - Los Angeles, CA
More support than I expected from an insurance repair.
Helene - Long Beach, CA
I am a very happy customer at Paradise appliances. I Purchased premium appliances and generally purchase an extended warranty. I paid a premium price for that warranty. In all of my time getting warrantee repair work, I have never experienced the level of expertise professionalism with any other appliance repair. My technician Ramon was on time appear to of been very very experience in the work he was doing and was concerned with my have less with his work. I would recommend paradise appliances and Ramon to anyone I know.
Noel - Lakewood, CA
Way beyond expectations!! Great!
Great Service but comes with a Lecture
Nick - Rolling Hills Estates, CA
Paradise was great in coordinating service and communicating status. Service was fine, but being lectured by technician was awkward and not necessary.
This experience was GREAT compared to 11/19
Sandra - Los Angeles, CA
Paolo was very knowable...very efficient...cleaned up after himself & had a calm demeanor even though I was very Irritated at the beginning of our appointment I really had to be quite forceful w/company management to get this quick appt Company needs to have a “when-customer-is-irate-due-company-screw-up” plan for customer service team who are maning the phones. There needs to be a fast track system for when paradise messes up . Phone team would not do a direct re-schedule w/me even though the 11/19 screw up was their fault They made me go through all sorts of hoops, Including, but not limited to, re-scheduling through AIG ...And even then they said nobody could come that day I had to wait two or three days So I was very pushy & irate until I got management on the phone
Great service technician
Chris - Downey, CA
Valerie - Lomita, CA
Tech was great. However, scheduling was a nightmare due to company not even able to give me a morning or afternoon time slot. My cable TV now gives me a two hour window; oh how times have changed! Tech said he could be back on a Friday, but part wasn’t in, so I took off Friday for no reason and lost a day’s worth of pay. I found out theses motirs fail commonly and therefore should be on the trucks. This experience makes it unlikely I will buy a Whirlpool appliance in tve future. Bad product, terrible service, except for the actual tech who came to the house, he was nice.
Gholam - Rancho Santa Margarita, CA
Lauren - Santa Monica, CA
They were knowledgeable and kind and thorough.
Mark - Buena Park, CA
Louie - Los Angeles, CA
Technician was very knowledgeable and help make repairs to the Maytag washer
Excellent service and easy communication
Magali - Los Angeles, CA
Thankful for all the work that they did!
Richard - Los Angeles, CA
The service provider was friendly knowledgeable and quick. I am overjoyed with the quality of service and would always feel confident with using your services and buying your appliances in the future.
Mostly Good Service
Brian - Hermosa Beach, CA
Tech assured that the part needed was available for next day delivery; it took a week to get the part and then another 4 or 5 days to get the service call, likely due to the Thanksgiving holiday.
Jacqueline - Long Beach, CA
Friendly and knowledgeable.
On time, polite, efficient
Stephanie - Culver City, CA
Performed warranty service so I can't rate pricing, but service was excellent.
Laurie - Laguna Beach, CA
Thank you for the great service and communication. Johnny was very helpful and gave a quick tutorial on the washer. I also appreciate the efficient call out when the technician was on the way.
Sandylee - Rancho Santa Margarita, CA
Robert - Santa Monica, CA
Kathleen - Ladera Ranch, CA
He was so helpful and professional Amazing service!!
Teresa - Los Angeles, CA
From beginning to end, the service team was attentive and kept me informed of the next step, much appreciated due to me having a hectic schedule.
Tuan - Westminster, CA
Great Service, Quick and Knowledgeable
Dean - Aliso Viejo, CA
Good service would recomend
Skilled, but Rude
Kevin - Long Beach, CA
Competant professional service
Thomas - Trabuco Canyon, CA
Julia - Seal Beach, CA
Technician was great, but my ice maker is still not working. He put a new mechanism on, but think the unit needs to be put to rest and a new one put in as I had requested.
very nice, very prompt and knew her stuff.
Paul - Palos Verdes Estates, CA
that is fine
Jaime - Lynwood, CA
Geoff - Los Angeles, CA
Jenny - Ladera Ranch, CA
Michelle - Cerritos, CA
We had a window of 12-3pm that I would receive a phone call. Service man called at 2:59pm to let me know he would be at my place in 30 minutes. I took off work early when I could've worked a couple more hours. He was able to diagnose and fix problems with our new refrigerator fast.
Excellent customer service!
Chris K. - Orange, CA
Michael - Los Angeles, CA
Our tech was awesome. On time for a warranty repair. Very professional
Rony - Los Angeles, CA
Very nice service person, very helpful.
Dinah - Long Beach, CA
He did a good job in finding the cause of the problem with the refridgerator. My complaint is that our appoint was scheduled from 9am-noon. He didn't come until after 1:00pm , we wasted 4 hours waiting for him to show up. Did not even a phone call to let us know he would be delayed. I had to called the Office to see if he was still coming for the repair. He called aro 1pm to let us know he was on his way. We didn't appreciate that having to wait w/o courtesy of a phone call from the repairman or the Co.
Omar - Redondo Beach, CA
Enrique did his job quick and diligently; he also provided me with recommendations to help prolong the life of my refrigerator.
Martin - Downey, CA
My repair man was nice, curdius, and and he new he’s mechines.
Aziz - Trabuco Canyon, CA
Jack - Manhattan Beach, CA
He was not abler to resolve the problem and my wife couldn't find our paper work. I was not home.
Mahsa - Los Angeles, CA
Sussie - Redondo Beach, CA
On time and nice
Maria - Los Angeles, CA
Technician was friendly and knowledgeable about Whirpool appliances.
JJ - Lake Forest, CA
Doug is a great person to talk to and work with. He fixed the dishwasher perfectly, like new.
Francisco was great
Susan - Los Angeles, CA
Francisco was polite, clearing his explanations, and very helpful. I appreciate that he showed up on time. Very good experience, very grateful.
Sorin - Anaheim, CA
Jerry - Orange, CA
Preston was professional and respectful and provided service in a timely manner
Caryn - Los Angeles, CA
JohnZ. - Long Beach, CA
The repairman arrived right in time and was very thorough in his analysis of the situation. We also discussed potential solutions.
Finally fixed our fridge
Kimberly - Rancho Palos Verdes, CA
After two other technicians from Paradise made our fridge worse, this technician finally fixed the issue.
Hien - Stanton, CA
Great. Good service
Debra - Bellflower, CA
Friendly..Came when they were supposed to..Explained what was wrong and needed to be done.
Tom - La Mirada, CA
Larry has been to our house twice,2 separate issues, and has been extremely helpful. I would highly recommend for his professional and friendly service.
Frances - Los Angeles, CA
Larry was very professional and knowledgeable The repair when smoothly and the problem has been corrected.
David - Los Angeles, CA
The fact that I’m disabled seemed to not have an effect on Enrique. Enrique was very courteous and professional. He went directly to each problem and took care of both of my problems in a timely and completely efficient way. Also explaining the problem and how to approach it if it ever happens again. It is my opinion that this gentleman is a very positive individual that brings a great deal of knowledge an professional courtesy to his job. He is definitely a great asset to your company!!!!!
Great repair experience
Mary - Los Angeles, CA
Shelley - Irvine, CA
Blown away by experience with Sarkis. Was super knowledgeable, competent, articulate, courteous, and highly professional. Helped immensely through his correct diagnosis. Simply the best appliance repair person I’ve encountered.
Pete - Fountain Valley, CA
Jonathon was very personable and well mannered. Very professional . Did an awesome job
Sharon - Rancho Palos Verdes, CA
Aundrea - Ladera Ranch, CA
Grace - Santa Monica, CA
John - Ladera Ranch, CA
Paradise Appliances was quick to respond. The technician was professional and personable, and explained exactly what caused the issue. He had parts available and was able to repair our dryer in no time!
Did not fix the problem.
Cheng - Irvine, CA
The technician was late and not helpful
Hilda - Inglewood, CA
Virginia - Los Angeles, CA
Very nice woman, figured out the problem quickly and repaired quickly
Whirlpool Range Service Call
Sharon - Mission Viejo, CA
Doug Scott was prompt, courteous, knowledgeable and helpful. He is an asset to your team!
Gary - Manhattan Beach, CA
prompt and friendly service
Hai - Torrance, CA
Robert is very thorough and did a fantastic job with my oven and microwave.
Nila - Newport Beach, CA
Great service and tech
Julie - Santa Ana, CA
Bad Product made worse by excuses from Paradise Appliance
Kj - Los Angeles, CA
Cannot even describe how throughly disgusted we are with this place, from NEVER answering their phones to the number of “repairs” that never solved the problems.
My Service Tech was great.
Ed - Huntington Beach, CA
Scott - Lomita, CA
Edi the repairman was terrific!
Greg - Los Angeles, CA
Great service, very competent repairman!
Lawrence - Manhattan Beach, CA
Alyce - Mission Viejo, CA
My overall experience was not satisfactory. Your company Service Tech Doug Scott did not complete the problem discussed. Only thing he completed was remove Demo Mode from Screen, Message from screen indicated FBEO cooling fan speed set too low was discussed. Doug said this fan gets dirty and will go out, I will type in override so you do not get message, that did not happen, He did not attempt to offer or change out the fan. When he left the glass screen went dark and I phoned him on his cell and he told me what to do to get the clock back. I thought the oven would work since I was hosting for my large family. Message regarding cooling fan kept appearing, NO OVEN. I WANT MY SERVICE CHARGE OF $109.99 CREDITED BACK TO MY VISA CARD. THANKSGIVING WAS RUINED FOR ME. DOUG COMMENTED YOU GET THE PART AND I WILL INSTALL IT FOR FREE. IS THIS YOUR NORMAL MODE OF CONDUCTING BUSINESS WITH CUSTOMERS? I AM CONTACTING YOUR ACCOUNTING DEPT. TO DISCUSS REMOVING THIS CHARGE. ALYCE LEONHARDT
Pamela - Marina del Rey, CA
ray is excellent, understanding & patient. He is going out of his way to help me fix my oven properly and timely.
Lena - Bellflower, CA
Quick and polite
Gwen - Los Angeles, CA
Professional and friendly service men.
10 rating out 10
Rosa - Norwalk, CA
Lucila - Downey, CA
Angel - Gardena, CA
Fast and good
Great Expeditious Service
Nykia - Los Angeles, CA
Edi took care of my problem very quickly and effectively. I am very happy with his service. Good news: My washer was fixed. Bad news: Now, I have to wash.
Randy - Carson, CA
Great service and an awesome guy. Highly recommend!
Michele - Los Angeles, CA
No repair was needed
Gary - Torrance, CA
Ann Marie - Irvine, CA
Great service. Very polite dispatchers. Extremely knowledgeable tech “Doug”.
Jonathan - Los Angeles, CA
Julie - Aliso Viejo, CA
Doug was great. He was super communicative and helpful. Thank you!
Kevin - Los Angeles, CA
Great service and on time
Bob - Gardena, CA
No problem which I like.
Amy - Los Angeles, CA
Sergio - Los Angeles, CA
Very professional and knowledgeable.
Paul - Los Alamitos, CA
Service was done quickly and efficiently. Technician was polite and knowledgeable.
Chuck - Garden Grove, CA
Les - Santa Monica, CA
After being late and not having the right parts he had to come back the next day to repair it. The only thing he did right was giving me a discount which was totally deserved! I waited 4 hours then got a call 30 min after the time frame and he came and then said he didn’t have the right parts! So I waited for nothing! Basically wasted half a day for nothing!
Kenny - Garden Grove, CA
Jordan - El Segundo, CA
Chris was one time, did what he said he would do and was professional. Thank you!
good job well done
Ronald - Los Angeles, CA
Fixed the dishwasher!!
Benjamin - Aliso Viejo, CA
Very good Service
Ione - Carson, CA
Happy with the service done
A few things...
Dale - Santa Monica, CA
He came on time, was polite and informative. I have no issue with him. However...he told me that the part I need was a compressor - a compressor "kit" and that KitchenAid no longer made them. But I went online and found that there were kits - but not thru KitchenAid. They appeared to be made by Embraco - who made the original. This is your policy but it cost me around $100 bucks and it would have been nice if you got the parts without KitchenAid's endorsement. Lastly - it appeared the compressor wasn't working, but the process of elimination could have found a problem elsewhere - the electronics for instance was failing to signal some device further down the chain.
Great Service and Explanation of Everything
John - Mission Viejo, CA
Treated me like a VIP, explained it was not broken and why water was in the dishwasher and options for soap to help with the smell. Great guy!
Your Amazing Employee
Nickolette - Costa Mesa, CA
John, the tech we had, was the most polite, knowledgeable person. He was personable and asked if there was any other questions we had or if there was any other appliance that we needed looked at while he was there. Our kitchen appliances are all from IKEA and the experience with them was perfect and above expectations. So it makes sense that they would partner with a company like you - congratulations
Whirpool Washing Machine repair
Michele - Irvine, CA
Knowledgeable and professional service
Kirk - Mission Viejo, CA
Doug from Paradise Appliance was the best. He found and fixed the problem with our new dishwasher quickly. He is extremely nice and very professional. We are 100% satisfied with the service.
Chris - Santa Monica, CA
Great service call. Knowledgable. Fast. Easy to work with.
Great Service, Outrageous Price
David - Santa Monica, CA
The service was fine but I never received a reply when I asked what was the basis for the $220 labor charge. The repairman was there less than 40 minutes.
Great service provided
ciecie - Garden Grove, CA
Ramon was very nice and helped with our issue. It's unfortunate that Home Depot installers would deliver a washer and leave the shipping bolts on the machine.
Nancy - Santa Monica, CA
He is very professional And knowledgeable. You are lucky to have him as an employee
Evelyn - Garden Grove, CA
Completed the work in excellent timing.
Fixed my problem
Paul - Huntington Beach, CA
Juan - Buena Park, CA
Very efficient and courteous service
Sharon - Lake Forest, CA
Refrigerator Warranty Repair
Robert - Costa Mesa, CA
Courteous and prompt service.
Great service. They kept me on the loop of everything
Maria - Bell, CA
Excellent serviceman!!!!!!Service tech was clean, courteous and on time. Also had a great personality, and put my refrigerator back perfectly.
Julia - Seal Beach, CA
Unfortunately, he has to come back because the icemaker wasn't just sick.......it was dead. He will be coming again with a new one
Friendly and professional service technician
Ronald - Manhattan Beach, CA
Paradise called day before to confirm service call. Received call next day from Mr Martinez 2 hours before scheduled time. Another customer canceled and was available to come earlier. He arrived on time 30 minutes later. Found and corrected the problem 45 minutes later. It was amazing that he had the part in the his truck and was able to complete the service call that day in an hour. Mr Martinez was on time, friendly and professional. This is the second great experience with Paradise.
Very professional, fast, and knowledgeable
Carol - Los Angeles, CA
Very professional, courteous, was able to diagnose quickly
Great service and excellent service tech, Robert! Thank you!
Wanda - Downey, CA
Hai - Torrance, CA
The technician was very polite and did a great job.
Doug was very professional and informative.
Kim - Irvine, CA
So glad that Doug was assigned to our service call!
James - West Hollywood, CA
Victor - Los Angeles, CA
He did a fantastic job fixing our refrigerator. His service was above and beyond. He saw multiple problems and he took the time to fix every issue the refrigerator had. I will rate him 100% satisfactory. Wish all technicians were like him. The previous technician didn't bother to do a thorough examination. Which is why we had to call again to get our fridge service. Thank you once again. Please let his superiors know he's a fantastic technician.
Rose does an excellent job repairing appliances
Karen - Los Alamitos, CA
We have had Rose come to our house several times to fix our dishwasher. She is so competent that we ask for her by name.
Dennis - Torrance, CA
Preston did an excellent job diagnosing and remedying the solenoid problem with our washer.
Courteous and professional.
RC - Irvine, CA
Very happy with the service and the very reasonable repair cost. I highly recommend Doug Scott!
punctusl...was professiional and completed the job timely
Evalena - Los Angeles, CA
same as review / title
James - Aliso Viejo, CA
5 Minute Service Call - $109.95
Ginger - Huntington Beach, CA
Jonathan Hitchman arrived, I explained problem he put Business Card on inside of dryer door & told me I had a "Dryer Vent" problem, then charged $109.95 Expensive Service Call and dryer still did not operate properly.
Ronald - Los Angeles, CA
quick and well and well done
Best service I’ve ever received
Eric - Midway City, CA
Ramon was great. He very informative and shared many useful tips.
On-time Performance --Outstanding!!!
Armando - Long Beach, CA
Larry did an outstanding job repairing my stove. There was a hiccup in the beginning but Larry called and told me how he would resolve the situation. I appreciate honesty, but ”on-time” technicians who are knowledgeable and personable are hard to find. I thank the folks and Jenn-air and Paradise for a job well done!!! Armanfo
Very professional, very helpful
Lianne - Lake Forest, CA
Technician was very courteous, clear, and helpful. He explained what went wrong and didn't make a mess or anything. He answered questions and helped us out.
Peter - Irvine, CA
Great customer service
Moses - Torrance, CA
On time and called prior to arrival. Great customer service and explained in detail on what needs to be done and answered all questions. Very polite.
Han - Mission Viejo, CA
Very bad service.
Rachel - Los Angeles, CA
ENRIQUE IS THE MASTER REPAIRMAN !!!
James - Redondo Beach, CA
ENRIQUE IS THE MASTER REPAIRMAN !!!
ENRIQUE IS THE MASTER REPAIRMAN !!!
James - Redondo Beach, CA
ENRIQUE IS THE MASTER REPAIRMAN !!!
Joie - Los Alamitos, CA
Excellent customer service - Highly skilled.
Paul - Los Angeles, CA
I am extremely happy with how Frances solves our appliance issues. He was fast, had great knowledge and was extremely courteous.
Bad service (time to get parts and install take 4days unbelievable) I am very upset and unhappy
Jim - Irvine, CA
Service tech. Is ok
Charles - Rancho Palos Verdes, CA
"Attn:Best Buy Westminster - Westminster, CA
Service was fast
Gas company came and it’s working fine. Said the problem is the dryer.
Wendy - Westminster, CA
After the guy came I called the gas company and got an appointment way in the middle of the month so had to wait for them to come. They checked everything and the gas part is working properly. The problem is the dryer not the gas as the worker said.
Great, friendly service!
Kevin - Santa Ana, CA
Knowledgeable, friendly and no fuss service.
Joe - Santa Ana, CA
Working better now.
Johnny is excellent
Roy - Huntington Beach, CA
Johnny is a great asset to the organization, excellent Technician. The only issue was that the office didn't call to make or confirm the appointment which caused me to scramble to get home to get the refrigerator fixed. The price was great because it was warranty work. I have no basis to judge pricing.
Eddie was very helpful, thanks again!
Giang - Beverly Hills, CA
Flavia - Los Angeles, CA