Local Reviews

Rated 4.6 out of 5 stars based on 1056 customer reviews

Map of Garden Grove, CA

Very nice and professional.




The repair man was clean, professional and personable. He explained to me what he was doing and when he had a problem he was honest and let me know what he was going to do. In the end it was fixed.


Map of Huntington Beach, CA

Rude Non Service




The repair man showed up and took one look under the sink and saw we had a reverse osmosis water system supplying water to the refrigerator. Without checking anything, he declared that the RO system was the problem. I barely got a chance to tell him that the RO system worked fine with our previous refrigerator. By that time he was already out the door and refused to do any trouble shooting. We called another technician and he fixed the problem in an hour. The problem was internal to the refrigerator and was NOT the RO system. I am disappointed that he didn't listen to me and he refused to do any basic trouble shooting. His visit was a colossal waste of time.


Map of Anaheim, CA

Nice personnel




Good professional technician.


Map of Torrance, CA

great service by technician




the service technician was above and beyond helpful but the scheduling and ability to request timeframe for appointment are horrible


Map of Rancho Palos Verdes, CA

Whirlpool Washing Machine Repair




Excellent, very knowledgeable and professional technician.


Map of Laguna Niguel, CA

Great service, despite the long wait to schedule the service call




Ramon was awesome- courteous, knowledgeable and had a great sense of humor!! My only complaint was in the wait time to have a repairmen sent out- it was an entire week.


Map of Lakewood, CA

Excellent Service!




I had the most respectful and professional technician at our home. He came in prepared to fix our washer. He was patient and answered all my questions. He also gave me tips on taking the best care of our machines. I’d definitely have him back out for future repairs!


Map of Long Beach, CA

Great Service from Enrique




Enrique did a great job. Very professional!


Map of Los Angeles, CA

Sánchez





Map of Los Angeles, CA

Kitchen-Aid Convection Oven




The technician, Francisco, arrived within the window the company said he would. He was very friendly and professional. I watched him do the diagnostics. Even though my oven did not act up while he was here, he suggested that I record the noises when they happen so he can hear what I'm talking about. Meanwhile, the diagnostics showed that everything was ok.


Thanks Jonathan!





Dixi




Edi Carias did such a great job.


Great service




Very satisfied


Great service ,




Very knowledgeable, professional, knows his business, heard the noise knew exactly where to go. Could not have had a better experience!


Great Service





Service was well below average, very disappointing




1. Ramon parked his truck in our single load driveway, blocking access for others 2. Ramon asked to use our step ladder, did he not have one? 3. Ramon asked to use our vaseline, does he not have tools & supplies? 4. Ramon used our kitchen towel without permission and asked for another larger towel, does he not have supplies? 5. Ramon asked to use my hair dryer, his steamer did not work. 6. Ramon did not give us any pricing for new parts, he just assumed new parts were too expensive and we would rather be left with a freezer door that does not line up with the refrigerator door. I would never use Paradise Appliance again and have reported all the issues to Whirlpool.


Great service




Great


Not satisfied, I requested a copy of the report from the technical service




Again I requested a copy of the work report from the technical service person and I have not received any response regarding the paperwork..


Excellent service and honesty





Great service




The gentleman was knowledgeable and respectful. He narrowed down several possibilities as to the cause of our refrigerator’s loud noises.


Service could be better




Technician was rude and would not listen to what I was saying about the appliance and insisted that it could not be doing what I said that was wrong with the appliance.


Very super respectful and profesional great knoledg





Larry is knowledgeable, professional, and clean





Johnny rocks! Great service.





Helped Diagnose immediately




He was able to quickly diagnose and help figure out a solution that is cost effective. It turns out the Dishwasher wasn't broken, and he helped me figure out next steps to address it right away. Kudos!


Great Customer Service




The service tech called prior to arrival, showed up on time, was polite, and quickly found and resolved the issue.


Customer




Regretful


Hawkins





Came on time




My refrigerator was still under warranty, so the price was perfect: $ 0 It did take a week however, before a technician could come; I would suggest more technicians or more service companies to make the time between the call for service and the day the service is rendered, shorter.


Geoffrey




Great Service


Great service




Knowledgeable, competent gentleman


punctual, polite and knowledgeable





Great Service Techinician!




Jon is a great service technician! He is knowledgeable, polite and helpful.


Cruz is best on staff




Excellent job


He was Great. Knowledgable, friendly, and fast





Great serviceman. Apopointment service not great.




The serviceman was excellent. The issue was that I had requested a morning appointment and 3 times they rescheduled it to the afternoon.


Not much help





Great, fast service. Ramon was very personable and did his job well. We were very satisfied with his work.





Fair Assessment




Ramon provided an assessment of our dishwasher pump that we thought was broken and let us know that he couldn’t find anything wrong with it and wouldn’t recommend spending the money to replace it.


Pleasantly surprised!




I had been informed by telephone that the service technician would arrive between 6-8 pm, but I was very glad to see the technician around 2:00 pm. I gave no rating for cost/pricing as my work is under warranty.


Great Service! Fast and quick





Quick to arrive, quick to repair!





Davis




Job done very good. I like the way you do


Great service




Awesome service


Fridge Repair




Enrique was great! Arrived before my appt time after calling to find out if that was ok. Fast and efficient at fixing my fridge. Great experience!


Good service




Reasonable prices under the circumstances, very nice serviceman


Thorough and friendly!





Sherry Essex




Great service


Excellent service




Enrique provided excellent service; he was professional, was very knowledgeable about the appliance, and explained the repair and provided tips for appliance care.


X





Joyce




Great


Freezer Repair




Last Friday we had a serviceman come to the house to find out why our ice machine wasn't working. This has been an ongoing problem and the serviceman was able to test and replace it. We now have ice again! He was very professional, informative and polite. I unfortunately can't remember his name but would highly recommend him in the future.


Great employees. The system is broken!!!!




Victor and person answering the phone at the service center were very polite and doing their job. There was a VERY long wait to get someone on the phone. Efficiency of service is poor. In total, three people took a picture of the dent on my brand new refrigerator. The ball was dropped between Howard’s and Paradise appliance, and I had no idea that a separate company was handling things. 1) the person who delivered the refrigerator 2) myself who sent it to the manager at Howard’s when I didn’t get a call regarding fixing it 3) Victor who took a picture of the dent and serial number I had to wait Six weeks to have the door fixed. And stayed home three days with an unknown delivery time window until the day before. I appreciate Victor pre scheduling the final delivery ahead of time or I would have been even longer.


Great Technician




Johnny was very good and extremely friendly!


Great service. Great Technician.




Rose, was a great technician. Fast, knew what she was doing and very nice.


super wonderful repair person





Nancy




The service technician was prompt and explained about the services that were needed.


Mary





Service call went well only one problem they didn't put the oven flush with the cabinet




Oven not mounted flush with the cabinet


Parboti





Great technician




Ramon was awesome! He took great care of us and made the experience very pleasant!


Great Work fast and efficient





The best of the best




Rose REALLY knows how to repair ... she's fast, patient and a good "teacher" ... Rose would be a great instructor not only respecting repair but also with "the care and feeding" of customers"


Cimgroup




Had to come back for the same washer 7 time. Replace the same part 6times. On the 8th time found the problem


Technician was very polite and informative





Jorge was very helpful




Jorge was really helpful and worked quickly to diagnose the issue with my dishwasher.


Great





Great service





Great Service




Technician was very knowaligable


Prompt Service, Fixed Ice Maker issue.





Great service




Fixed the problem and was nice


Good service





Above average





Dryer repair




Mr. Sims was professional, courteous, and focused. My dryer is no longer making the grinding noise it had been. Great job! It took a little insisting to get an afternoon appointment with Paradise.


Noisy Garage Fridge




No problem could be found with the appliance. Of course, no noise occurred while Victor was here. His inspection could find no probllem with the compressor nor fan. I was pleased with his friendliness and his knowledge.


Great service





Service Review




excellent Service, very professional, quick and extremely knowledgeable.


Good Service




Prompt, professional, plainspoken. Did a good job.


It works




Did great up n running


Susan




He was so horrible that I can’t even talk about the experience. I will never allow Paradise Appliance in my home again, never!!


Service





Very good service.




I really appreciated that he tried and did accommodate my schedule


Great Service





Great service




Larry was friendly and got the job done.


Knowledgeable service, excellent people skills





PROFESSIONAL




They notified me of arrival time both my phone and email, they came when they said, they weere respectful and professional in their behavior, they seemed to know the appliance very well, the price was fair and I would definitely call them again if the occasion arises.


HOLIDAY REVIEW




Service was GREAT! Iwa notified several times, different methods, and Tech arrived as scheduled.


Professional and attentive service




Johnny was punctual and got the job done efficiently. Not only was he informative, but he was respectful and a true professional. Johnny was a delight to have service our appliance and complete the job to the end.


Great service, however part is discontinued...




Ray was great and found the problem on our 2007 Jenn-Air oven, which is a faulty gas valve. What we are unsatisfied with is the fact that Jenn-Air has discontinued the part and so there is nothing that he can do until we can find the part. And then we have to pay for labor again??? I think it is crazy that Jenn-Air would discontinue a part after a short amount of time. Our last oven was from the 1960's and lasted over 50 years. So now we are not sure if we can fix the issue unless a part can be found and we are out over $100 for the labor. I'm really hoping Jenn-Air can help us with this.


Great Service




Really nice guy! Helped me out and was on time.


Great service




Everything went well


Excellent Service




Mr. Preston was friendly, courteous and professional. He fixed our washer in a timely manner and provided an explanation and answers with the washer.


Great service.





Gary




Great service. Excellent


Great service




Fantastic


GREAT SERVICE




Very knowledgeable and professional technician, know exactly what the problem is.


Great Service





Dishwasher Service





Very Professional...Great Service




Enrique was fantastic. He knew what he was doing and went the extra mile by explaining to me what happened and how to prevent the problem from happening again.


Awesome service!





Great service, prompt





reat, professional service




the tech was prompt, pleasant, and fixed the problem


good service




very happy


Jose




Very Good


dryer





Bad service




I will not recommend Paradise because They always late or They don’t show up to their appointments


refrig out





Excellent Service.




Very assuring to the client that the problem with refrigerator was solved in one service visit. Excellent service.


Dishwasher




Took three trips to finally get the warranty repair completed.


Service




Outstanding service provided by the technician and office staff.


Great Service




Had a great experience with Paradise Appliance. The technician they sent out (Larry) was experienced and knew what he was doing. Turns out it was a manufacturer's defect, ordered and installed the new part with no problems. I definatley recommend this company!


owner





Awesome job




Very quick and fast


Great Service, Great Technician




This visit by your representative was truly outstanding. He deserves your appreciation for the work he does and his approach to customer satisfaction.


great service




He was just excelent


Horrible service + lazy technicians




First I was reschedule because the technician said he needed a part he had to order. He made this decision without coming to my home and inspecting my stove. Then, the technician that came said I had to switch my electric panel off and on next time it gets stuck. Really? Who wants to fix their applicance by doing that every time? What happened to the part the technician said he “needed” to replace? Sounds like a bunch of lazy technicians to me. Waste my time taking 2 days off of work - UNPAID!!! So disappointed with your service. Unprofessional to say the least.


Great Service




Awesome and fast repair, thank you very much for a pleasant and easy experience.


Ron Lejman




Overall a good experience. Doug was knowledgable and experienced.


Great Service and very professional




Very good experience.


Paradise Appliance




Service Technician was fabuloius.


friendly and polite





Good




Did a good job


Larry




Fix it


Excellent Service




Techs were professional and neat. Laid down movers blanket to protect floor. I appreciated that.


Excellent service




Jaime was an excellent service provider


Door gasket replacement




Servicer arrived on time and completed the job quickly.


great service





Great service




The tech was courteous, prompt and was able to fix our issue without a follow-up visit.


Great, quick service!





Great service and good customer service.





Very nice guy





Fixed it right




Sarkis knows how to fix it right. We had another technician try to fix our fridge and he knew what to do


both not working




I have no complaints of Paradise Appliance BUT I do have an enormous complaint about Maytag if some one can pass it to Maytag please do. The washer and dryer were delivered May 10, 2018. They are still under warranty. My complaint is that the washer and dryer will not handle a 30"X6' area rug for the bathroom and the dryer takes three rounds to dry on rapid dry, an average load of clothing all light weight. What the heck is that all about? Oh and it will not wash any type of quilt thick or thin in a queen and full size. It will not drain the water. Also the washer only loads not even a third of the inside full of water so your clothes can't even be properly cleaned!!! WHAT IS MAYTAG THINKING???? THIS IS BS!!! If I were strong enough I would take a malet to these machines and toss them over the fence!!! THEY SUCK!!!!!!! I am so disappointed to say the least! DO NOT BUY A MAYTAG ANYTHING!!!! If I could, I would suggest you buy LG appliances. I never had a problem with them. My home warranty would only replace with these stackable machines. Again they suck!!!


Awesome Service




Jonathan went out of his way to help us resolve the problem


Great service!




Technician that came out was extremely knowledgeable and very polite. He was able to determine the problem with my ice maker and fix it in a timely matter so I could get on with my day.


GREAT SERVICE





Professional Service all around




My repair tech was very informative to what the problem was, assured me he can handle it and get fixed. Timeline was good, repair tech cleaned up after himself.


Good job




Great


Very satisfied with Service




Mario was professional, friendly, helpful and knowledgeable. He answered all my questions and went above and beyond. I was also impressed with the friendly customer service reps that called and explained the process. Everything went smoothly and my expectations were exceeded.


“Better late than never” Excellent speedy competent service once he arrived.




“Better late than never” Appointment between 2-5 pm. but arrived at 8pm. 💤. Excellent, efficient and speedy service once he arrived.


Quick to arrive, quick to repair!





Owner





Tara




Fantastic service, they went above and beyond to fix the issue we called about, and addressed a few others while on site.


Great service





Refrigerator/Freezer Repair





Phenomenal service




The technician that came out was very knowledgeable, courteous and understanding about my situation. She made an appointment to come back out and did it in the time frame that I needed, she made me a very very happy customer.


Service technician knowledgeable and very informative.




I recommend


Ice maker repair




Problem not fixed on first appointment


Fast and Good Service




I had a great experience with Paradise Appliance. I can't speak to pricing as my IKEA fridge is still under warranty (so I did not pay for the service), but they gave me a window for the arrival time, came, and quickly took care of the problem.


fabulously educational service




I greatly appreciate the prompt service and the things Preston told me about the appliance repair so I won't be ignorant about things that can go wrong with it. He was so helpful and really kind and patient with my questions and concerns as well as the photos I took of the work he was doing.


great service





Great Service




Great service very knowledgeable technician.


no




the tecks were very professional and courtious.


Fast Service




Wish you served on Saturdays


Thanks for listening... and the great service




This was the 5th visit for service, 2nd for Chris, but I really am grateful for Chris’ help. I explained the issue and what I thought he could be able to do to resolve my leaking Kitchenaid refrigerator. None of the previous techs took the time nor made the effort to consider these ideas. Chris listened to my ideas and came up with an idea to check and was able to identify a possible solution to the problem. His openness to hear my concerns and his technical skills allowed him to think “outside the box” and find a solution. I really appreciate his effort and am hopeful that he was able to fix the problem the refrigerator was having.


Great service




Jeremy was excellent...he was competent,caring and conscientious.


Comments on service




I hate that this company cannot give a time range until the night before. Overall decent service but the washer had more noise problems after yesterdays repairs but this mornings visit could not duplicate so I must record the next time it happens or just wait till it breaks again. It is under warranty


Fred’s Review




Great on time service


Delayed timer Fixed





Great service





Bob




We appreciated Ramon calling and letting us know his approximate arrival time.


Manager




Very professional and educated about the product.


great service- very knowledgeable!




He was here on time. He was very efficient.


Great Service




The water dispenser on my 15-year-old KitchenAid Superba stopped working. I was connected with Paradise through the Whirlpool/KitchenAid Enrique communicated well before my appointment and showed up right on time. He was quick, tidy and solution oriented with a challenging repair and discontinued part. Water dispenser is working now. Pricing was fair. I highly recommend Enrique and Paradise.


Very professional!




He was very professional and was able to answer all my questions! Great guy! Thank you very much!


great service




highly reccomened


Great




Repairman was pleasant, efficient, and quickly diagnosed the problem. Fixed with a minimum of fuss. Thanks!


excellent & totally professional




the repair person, mr. larry grimes, was the type of person who made you feel comfortable and confident about him, his knowledge, and his work. i recommend him without qualification and reservation. my experience with paradise appliance was great too. it kept me informed about mr. grimes' arrival, etc. from beginning to end. so far, my experience with paradise has been flawless.


Happy Customer




Old school customer from Ramon and his partner.


Great service





GREAT SERVICE




TECHNICIAN IS VERY PROFESSIONAL WITH A PLEASANT ATTITUDE. KNOW THE PROBLEM AND COMPLETE WITH TIMELY MANNER


Warranty Repair, quick and efficient





Quick fix system error code




Thank for prompt service


Good Service





Very good service




Very good service. Technician was very knowledgeable.


Robert was great




Robert was very friendly and knowledgeable. He was great.


Rachel




Great experience!


Dishwasher repair





Robert





Great Service, will ask for company for any future moproblems with our machines.




Edi was awesome, knew exactly what the problem with our machine was. He took care of the problem quickly and efficiently.


Great. Service. Reasonable price




Very professional and took care of problem


Gra




Great service.


Great service





Great Service





Ramon Heredia





EXCELLENT SERVICE




Francis and his assistant provided prompt, accurate and fast service .


fix ice dispener





Great Service




Appreciate Jeremy’s customer service and knowledge of dryer.


Great fast service




Our tech was polite, honest and fast. If we ever have another issue please send him again


Great service





Great professional service





Kathleen




My service technician was great


Awesome service




He was professional and resolved the problem. He was great!


Quick and easy





More job and communication training




I am under a service contract. It took lo long for a repair person to come to my home for each (3) visit. The problem was not known by repair person which cause additional visits. The first person told me what he thought I wanted to hear and the last person who actual did the repair spoke to me as if I would not understand and it would take too long and he needed to be at another job. I was given a 3 hour window to wait on repair person.


Electric range





Wonderful service!




Scott was just awesome. He was able to correctly determine the problem with my washing machine and adjust it. He was kind and respectful in every way. This survey is a little late, but I have been ill. I hope Scott gets to see this. Thank you Scott!


Edy





Very good service! Fast polite.




I really missed using my dishwasher, I am happy that it did not take that long to get it fixed. thanks to the great salesman.


Customer




Very Good Service


Very Pleased




We’ve had several experiences with Paradaise and we’ve been very impressed with both Jorge and Doug, as well as the efficiency of the office. The plumbers are knowledgeable, pleasant and respectful of our property, such as being very careful with our floor. Highly recommend!


Great Service





Good Service In the End




We had to open a claim twice before our refrigerator was repaired. The repairman didn't have the greatest attitude, and complained that he could not definitively prove the root cause of the problem (the compressor). He closed the first ticket saying my son cancelled the call (which he did not). The second time around the repairman had to deal with me. He whined a lot but ended up ordering and replacing the refrigerator compressor. The refrigerator is now working perfectly and we can trust it to keep food cold / frozen.


understanding




He understands what was needed and how to repair the item. Comes in and is ready to proceed. He is a nonsense guy.


Refer repair




Very prompt and effective.


The Right Thing To Do




Contaminated ice from maker. Tech made the right call and changed it. Whirlpool 0.


Fantastic Service




Chris was helpful and kind and was great, thanks so much! Very pleased with your service!


Excellent Service




Sarkis Mossessian was very professional and personable. Extremely pleased with his service.


Excellent service





Great Service





Great service




Awesome professional experience, quick and fast. This is how I like things done!


Did a good job




Seems like knows what she's doing


great





Excellent service.




Excellent service, but price was high for no parts used plus the service-call charge. Arrival and repair was too late - evening rather than daytime.


Very pleasant service call




Ray was very forthcoming, answered all my questions patiently and explained the problem at hand and what it will entail to fix it. Overall great service


Jorge did a great job!





Great Service and Professionalism




Pablo was a Wonderful technician and so helpful!


Great service!




Preston was great! Took awhile to get the appointment.


Awesome





great service





Not efficient, but finally fixed.




It took 4 appointments (a month total) to get the microwave fixed. Appointment 1: Technician called the morning of appointments to say he needed to order parts (obviously). Rescheduled another week later. Appointment 2: Technician arrived and serviced microwave. It worked when he was here, but stopped working shortly after. Appointment 3: Technician called the morning of appointment to (again) say he needed parts; rescheduled for a week later. Appointment 4: Technician arrived with parts and fixed. Unit is working now. Overall, just not organized.


Great service




Very efficient and prompt.


Great service




Ray was great . He was professional and very polite. He took care of everything right away.


Great




Thank you for taking care of us. The tech was very nice and took go care of the problem.thanks again


Awesome




Awesome


Got us up and running right away





Professional customer service




Excellent customer service


Great service, handled quickly and professionally.




Would recommend service to others.


not great




Very hard to get approval to repair though I have warranty and waited long time to get an appointment.


Great Service





knowledgeable effective service




Victor did all the things that were needed including calling, replacing components, cleaning and drying.


Warranty Call




Tech was on time, fast and helped us out on one of other appliances not even associated with the call. Good guy !


Very tidy and efficient





DRYER Repair




Over-priced service visit; inaccurate repair diagnosis that would have cost more than a new appliance. Had dryer repaired for less than the Paradise service charge.


Jose





Great service!




My washing machine was fixed and the repairman took his time and was respectful.


Chris





God checkout of refrig;




There is no doubt the technician was very knowledgeable about the potential problem with the refrig issue. It's too bad we didn't wait for them instead of having a second party . We wound up with a $75.00 charge and an "I think your circuit board is bad" and wham he's gone. However the Tech guy that came out had no spare filters and so now we have to go out and buy a filer. Thought these service people were supposed to be prepared!!


Rich




Quickly diagnosed our problem and provided clear directions to avoid same in the future.


Excellent service!




My new Whirlpool washer was delivered on Tuesday, Jan 29 and it had a problem. Called Whirlpool warranty service and they scheduled Paradise Appliance to come out the next day. Johnny came out, ran some tests and fixed the problem. Thank you!


Very nice and helpful technician




It took a while to get the part, but the guy who came out was helpful and nice. I want to point out that i have an extended warranty, when i first called in all of that was set up properly; at no point did Paradise question whether there was a warranty...not until the technician got there and asked. He said it says it's not under warranty. i said i called in and gave my warranty info and the order was taken through that warranty info. instead of packing up and leaving, he did the work. then he ran into a snag as he took my word for it but his boss's were saying it's not under warranty; the order had come in not under warranty. but it was under warranty. so i called whirlpool, got the warranty people, they confirmed it, it was THEIR mistake and not mine and not the technician's and not Paradise's. BUT HAD IT NOT BEEN FOR THE TRUST THE TECHNICIAN GAVE ME, this would have been a disaster, he would have left, I would have been angry, and so on. He handled it perfectly. I was right. He believed me. And the order was completed. Hooray for him. Good guy.


Great Service




I was very happy with the service Jorge provided. He came at the time designated. The repair was made efficiently.


Very satisfied with Victor




Our repair man was great. Called before arrival an took care not to scratch our floor an swept under the refrigerator. Figured out what was wrong in a few minutes. Nothing to do with Victor but having to wait five days for repair when you have a warranty an then find out it can’t be fixed is way to long to go without a refrigerator.


Dryer Repair




Great service and very prompt


Unable to fix product




Nice man very knowledgeable but can’t fix product looks like it is defective


Great Service




On time, knowledgeable rep, friendly service


Service was really good.





Great service, the tech was very informative and professional.





great service, typical scheduling





Great Service





Prompt Service




Very satisfied with Edi's service and professionalism.


Excellent service




Very pleasant,great personality and excellent service,knowledgeable as well


Friendly Service




Technician was very helpful and gave clear explanations related to the problem.


Great service




Explained and answered questions about the refrigerator addition. to the problem requested


Service




Very professional


The best service technician.




Francis Cruz is the best technician that we have ever had service our appliances. Paradise is lucky to have him.


Denitz




It’s been many years since I’ve been able to say great service all the way around!!


Great service!




Very nice service.


Amazing




The technician was amazing!! So pleasant and kind he even helped me move something.


Terrible Experience




This was one of the worst experiences I have ever endured. The representative was late, rude and condescending. He left a mess in my kitchen and had no supplies. I was referred directly by Kitchenaid - I do not recommend this company.


Disne




Called to inform Parsdise that I Was pleased with the service and particularly the agents very polite


Very good service





Great friendly service!





Great service





Phenomenal Customer Service




I can't even begin to express how awesome Johnny was. He knew what he was doing, had great customer service, was so kind to our son, and such a joy to have service our oven.


Claudia barajas




Came 5 times for same microwave and still cannot fix if.


Good service




Washer machine works perfectly after getting it serviced. Thanks


Whirlpool Corporation...defective KitchenAid refrigerator




Victor-I am still waiting for digital invoiced on service call; polite individual Paradise-Janice in Miami=nice individual; Irwina in Cypress-nice individual, could not find the service call for 1/21and did not return call on new service time; Jazzmine in Cypress-NOT a nice individual concerning new service time...All phone communication was initiated by Piper over the MLK holiday weekend.


Great Services





Kitchenaid Fridge Leaking, freezing not cooling




I really appreciated Chis' effort in trying to solve our ongoing trouble with our KRMF706 refrigerator. He is the 3rd tech that has shown up and the only one that ran a diagnostic on our system! Nobody prior to him even mentioned it. He decided that our issue was probably an intermittent error with the control board and replaced it on a follow up visit. I appreciate that he actually took the time to understand what was going on and decided that something should be done.


Great service!




Larry is very professional, polite, and courteous. He fixed our dishwasher and tested it thoroughly.


Great service





Great




Very good thanks


Excellent Service!





Isabel





Awesome




Rep was on time and VERY knowledgeable.


Repaired wrong thing




He could not fix the problem and set the machine to a cycle that took an hour and a half to run, though only a laundry basket of clothes. Told me touse as a permanent setting


Professional, prompt




First visit was to diagnose problem with dryer. Tech was on time, knowledgeable, friendly, saw problem immediately. Unfortunately did not have replacement part on truck so a second visit was necessary. Second tech also on time and replaced timer quickly. Checked to make sure timer was working, was done in under 30 minutes.


Awesome Serice




On time and took care of the problem quickly. Friendly and nice to talk to. I was impressed. They obviously like helping people. Thanks Ramon!


Refr. warranty repair service




Other than the wait for parts that had to be factory ordered, the service was excellent!


Very satisfied!




The repair person was excellent. He knew exactly what to do with my dishwasher to fix it. I had another company out 3 times that did not fix it!


Excellent help; efficient and fast





Great Observation.




Technician identified the problem & noted that the equipment was inoperable & has a bad motor.


Great service




Enrique went above and beyond his duties to be sure he did a good job.


Great technician




This was a great service and repair situation! They showed up on time too!


Great





Great service




The customer rep I spoke to was amazing and helpful. The tech who fixed the issue came on time and provided a courtesy call which was very helpful. Efficient and fast. Thank you.


Paradise




Technician Johnny was on time, pleasant, efficient, and very competent.


Honest




We had a power surge that disabled our micro/oven combo Expected a large bill but it was a loose fuse which took 2 guys about an hour to discover and reinstall.


Great customer service





Great




10/10


Terrible experience




1/1/19 Microwave issue-time set worked but turntable didn't turn and light didn't come on. Called to set up appointment, earliest they could come was the 10th of January. First appointment 1/10/19 fuse issue $30 part that had to be ordered, repairman returned on 1/15/19 to replace, 3 1/2 hours later not only wasn't he able to fix the problem but now the oven didn't work, which was working the evening before his arrival to repair the microwave. Another part had to be ordered was due in on the 18th and that repair was to be made on the 18th. The part didn't arrive so had to be rescheduled for the 21st. Still no part, finally the part arrived on the 22nd and the repairs of both the microwave and the oven were completed. We were required to pay for the oven part which worked fine before their repair man caused a problem. Therefore we were without a microwave for 22 days and an oven for 10 days due to incompetent repairman who caused the problem with the oven. During this time we continued to try to reach a superior at the company and were told an email would be sent to a supervisor who would contact us within 24 to 48 hours. We received a voice mail from some one named Edwin two days after our call we called him back three times left messages and we have yet to hear from him. Repair capabilities for inadequate. Customer service terrible Access to management or owners is unavailable Price was unreasonable considering they caused the problem.