Great service- on time
Todd - Los Angeles, CA
Oriale was very understanding of my concerns. Great customer service.
Mary - Garden Grove, CA
Susan - Irvine, CA
questions about the temperature of my frig. and Raymond did a thorough checking of everything.
Lynn - Los Angeles, CA
He answered all my concerns. I did forget to ask him one question but nothing major.
Hairam - Hermosa Beach, CA
Mr.Martinez was very thorough in his work and concluded that the problem was not with the dishwasher but a simple electrical issue. Kudos to the honesty of Mr. Martinez.
Delivered on Performance
Jesse - Anaheim, CA
The tech came to the property on time, as promised they called 30mins before and delivered on performance and very professional. Thank you!
Efficient! Great problem solver!
Merle - Beverly Hills, CA
Arlene - Cypress, CA
Appreciate the notification of arrival time by phone and e-mail. On time. Ordering new part which will solve the problem.
Guy was nice
MAK - Huntington Beach, CA
Person who came was nice, wasn't able to do much due to the specific situation. Also, now one called 30 minutes ahead of time, just showed up. Thankfully, I happened to get home at the exact same time.
Excellent service and response
Shaun - Los Angeles, CA
Jaime was great. Prompt service and had the part in his truck to fix the refrigerator motor issue immediately. Super pleasant and knowledgeable too.
Above and Beyond!
Charles - Newport Beach, CA
Jorge was fantastic! He called ahead and gave me a quick summary and reminder of costs and what may or may not be needed. Then when he arrived he was able to promptly figure out what was wrong with the unit and had the issue fixed within a matter for moments. Thank you so much! I will keep Jorge and Paradise in mind if I have anymore issues!
Great customer service
Juan - Newport Beach, CA
Basema - Cypress, CA
Glenna - Inglewood, CA
Overpriced.. for the bathtub..waterheater did not need to be fixed
Richard - Pico Rivera, CA
the gentleman that came by was very professional and knowledgeable. he fixed the dryer in no time, answered my questions without hesitating, and even gave me some tips/pointers.
La - Vernon, CA
Best service ever
Outstanding. The Service was A+.
Jonde - Santa Ana, CA
Brian - Whittier, CA
The technician was on-time and very courteous. He was careful with our dishwasher and was able to find and fix the problem. (This was a warranty repair so there was no charge.)
Took a while but satisfied
Mankyu - Carson, CA
Azam - Newport Beach, CA
Johnny was a very polite, knowledge able & helpful person. I was so pleased with his service. He is a great asset to your company.
Very Professional and Great Service
Emma - Los Angeles, CA
I was very pleased with the service and would recommend Paradise to friends!!!
Quick good job. Nice guy.
Sam - Huntington Beach, CA
He was there to fix a screwup by the previous guy.
Teena - Lakewood, CA
Oriale had the technical expertise to fix my problem. Very thorough, friendly and professional.
Fixed, but took too much time and communication poor
Travis - Seal Beach, CA
I had a warranty service on a refrigerator, and the initial scheduling was OK, but the tech needed to order parts, which took a week to arrive, and there was no communication as to status until the day before to re-schedule the fix.
Luc - Los Angeles, CA
The problem wasn't solve between the 2 glasses of the oven it is dirty then the first time we used the oven leaking of steam runs between the 2 glasses leaving marks plus between the glasses you can see the dirty, on a new oven range it is not acceptable.
Very nice job 10
Manilal - Huntington Beach, CA
Very friendly 10
Dishwasher Repair Visit
Patrick - El Segundo, CA
My technicians were very professional.
Elise - Los Angeles, CA
Jillian - Long Beach, CA
Our tech was early which was awesome. He addressed the problem quickly. Very pleasant experience
Joseph - Rancho Palos Verdes, CA
very professional service team, identified problem and solved it immediately.
Joel - Garden Grove, CA
Ramon was awesome. He clued me in to what was going wrong. Everything is good now
punctual, polite, knoweldgeable , found the problem quickly, (unlike previews warranty service in Dec. 2018)
Patricia - Orange, CA
Frank - Downey, CA
Judith - Redondo Beach, CA
Great job, showed up on time, very good job
Pascua - Bellflower, CA
Jacqueline - Huntington Beach, CA
Jonathan, was extremely efficient and polite. He analyzed and fixed the problem quickly Thanks so much!
Walter - Huntington Beach, CA
Very knowledgeable & quickly identified the problem & proceeded to fix it. A very pleasant & courteous young man. He even helped us clean up that mess that lives under a refrigerator. Although we hope we don't need another repair we would definitely ask for him. Thank you !
Great service .. reasonable price
Margie - Long Beach, CA
I was happy with my tech & his promptness & honesty in figuring out the problem
Carol - Mission Viejo, CA
Jorge does it again!
Steve Borsch - Ladera Ranch, CA
He's been out a couple of times for various things in our brand new house and always does a good job, and is a courteous and friendly guy.
Subhash - Tustin, CA
The technician was very pleasant and knowledgeable and did a great job very happy with his work
Ryan - Huntington Beach, CA
Catherine - Santa Monica, CA
Ray is a very personable guy who worked very efficiently and finally got my whirlpool working again.
Trent - Laguna Niguel, CA
It's a new refrigerator and you have been to my house 4 times and it still does not work
Paul - Culver City, CA
The gentlemen who came to work on the washer drier were absolutely professional, courteous, punctual! GREAT JOB!!!!
Clara - Los Angeles, CA
Francisco Juarez was excellent, however, I'm disappointed in Whirlpool - I've only had the fridge for 8 months
R - Huntington Beach, CA
The serviceman, Jonathan was the ABSOLUTELY VERY BEST PART OF THE SERVICE REQUEST - HIS RATING IS A TEN+. He was on time, exceedingly pleasant, excellent manners, etc. He quickly ascertained the parts required to be ordered. Ultimately, last night, we received an email we’d receive a check, pursuant to the warranty agreement which was in its final months of coverage. It took three transfers to locate the company we should be dealing with. Calls to Paradise “call centerS” were not outstanding. We did not receive an email, as promised, for the three hour window of arrival, necessitating ANOTHER CALL. I recall making three calls in total to the call center.
Clara - Lakewood, CA
Mr. Sims was very knowledgeable and very professional.
Jeff - Huntington Beach, CA
The service technician was on time and explained the problem and the solution. He was very efficient and friendly. The leak was caused by a blockage in the drain line which KitchenAid has recognized as an ongoing issue and have created a fix. Fortunately, we have an extended warranty and there was no charge.
Tina - Whittier, CA
Repairman very nice. Explained the problem fully.
Alexander - Newport Beach, CA
Great service, awesome pricing
Adoracion - Santa Ana, CA
Enrique was ex elxcellent
Don - Manhattan Beach, CA
Professional prompt courteous. Enrique is an Asset to the company
Thomas - Garden Grove, CA
From the first telephone call to the completed fix of our refrigerator, customer service was terrific. Sarkis was a pleasure to have working on the repair. Thank you Sarkis!
Marianne - Westminster, CA
service not good
not a happy customer - Fountain Valley, CA
Had to call to get updates on order/repair. Told I would be called back. Then once that happened the tech advised that my issue was not an issue and would not replace what they originally said was wrong? The first Tech that came out did not know what was correct per the 2nd Tech.
GREAT SERVICE, THEY KNOW THEIR JOB.
Bobbie - West Carson, CA
Great service for a challenging part
Carolyn - Huntington Beach, CA
We had a great experience to fix our oven. What was a challenging part to track down and find didn't take away from customer service and kindness. Great repair tech we worked with. Will call Paradise again for future appliance needs.
Art - La Mirada, CA
The service technician not only called when he was in route, but he kept me informed, service was great, was knowledgeable and professional. My unit is running with no issues so far. I must say his experience of troubleshooting should be shared within the company to have great technicians across the board.
Linda - Santa Ana, CA
I appreciated that he recommended a new stove over repairing the existing one.
Margaret - Orange, CA
Problem resolved quickly with politeness.
Nobuko - Buena Park, CA
My 7 month old washer had trouble and I got a service from the Paradise Appliance. The technician was friendly, polite and finish his job accurately and fast. Thank you so much!
Great Customer Service
Michael - Laguna Niguel, CA
Our technician, Doug, was knowledgeable and very professional. We had a difficult wiring problem (covered under warranty), but Doug handled it with ease. I can highly recommend Doug and Paradise Appliance. He was careful, left the kitchen spotless and was just a great guy to work with.
James - Trabuco Canyon, CA
Great Communication Skills
Seabluff - Los Angeles, CA
Raymond was very courteous, respectful, and had excellent customer service skills.
Replacing Oven Fan
Richard - Huntington Beach, CA
Johnny, the service tech, is a shining example of how service work should be done. He was on time, had a smile and a nice greeting. Then he went about his business in record time- while keeping the work area clean.
Antonio - Los Angeles, CA
Fast and pro service.
Quick and competent
Mike - Huntington Beach, CA
Lauretta - Los Angeles, CA
Outstanding. Pleasant knowledgeable
Patti - Huntington Beach, CA
I was very pleased with the whole experience. The technician was very professional and knew exactly what was needed. Luckily he had the part in his truck and was able to complete the replacement immediately.
Teena - Lakewood, CA
Refused to help
Danielle - Westminster, CA
Lisa - Irvine, CA
Maxine - Huntington Beach, CA
Jonathan was knowledgeable and friendly. Pricing is fair. They provide a 3 hour window and call when they're 30 min away. i didn't have to wait all day, which i appreciate.
Problem solved -maybe
Janice - El Segundo, CA
Polite service representative. I am not sure the problem is fixed and neither was he because it was the control buttons. May still have problems with it.
Diana - Huntington Beach, CA
Chris is very pleasant, respectful and knowledgeable. He did not waste anytime while fixing the oven. I'm hoping I will not need service again, but if I do, I will request Chris. Thank you.
Great technician, terrible company
Kathleen - Mission Viejo, CA
The technician who fixed the machine was amazing. He was very polite and accommodating. He did a fantastic job. The rest of my experience was terrible. The first technician who came out did nothing. When the next tech came out and it was determined I needed several parts replaced, the company did not want to pay for it even though it was under warranty. It took me many phone calls and talking to several people before you agreed to pay for it. I stayed home from work on the day the tech was supposed to come out and he cancelled. The next time the tech was supposed to come out, he was extremely late and I had to reschedule for another day. This was another day I had to miss work. The supervisor I talked with was extremely rude and nasty. I rescheduled for yet another day. The whole experience was awful and ridiculous. I would never buy another Maytag because of this experience.
Marie - Long Beach, CA
Thanks to Christopher, my washer has a new valve & the timer on my dryer is running correctly. Both my Cabrio Whirlpool appliances are working great. Christopher fixed the scheduling error made by the original operator who did not schedule me, as requested for a morning appointment. Much thanks to Christopher for s job well done!
Punctual, Professional, Skilled Service
Stephanie - Los Angeles, CA
My technician was prompt, knowledgeable and experienced
Karyn - Garden Grove, CA
Great guy, very knowledgeable in refrigeration.
Adam - Los Angeles, CA
Margaret - Irvine, CA
On time and made sure microwave worked
Very knowledgeable and polite.
Christine - Garden Grove, CA
He was aware of the problem with that type of dryer.
Chris Zepeda rocks
Brian - Huntington Beach, CA
Chris is very courteous, clean and professional. Did great work, is fast and made sure I was satisfied before he left. Great, great technician.
Jaime is a gentleman
EL - West Hollywood, CA
The technician, Jaime, made every effort to be helpful. However, my service call was to clean between the oven glass on my Kitchenaid double ovens after a spill. Since that job was not new to Paradise, I should have been informed AHEAD OF TIME that the cost would be $165.00 per oven in addition to the service call of $109.65. Since the technician was able to tell me 20 minutes before arrival, the office could have done so 24 hours before when I called to confirm. Some people have to miss work or reschedule medical appointments so that information, if available, is important to share if the company truly cares about customer service.
Rodolfo - Long Beach, CA
Patty - Los Angeles, CA
Ramon was excellent
Louis - Garden Grove, CA
Ramon was very prompt and professional. He explained the problem with the product thoroughly. The problem is with the actual product as manufactured, so unfortunately, Ramon could not fix the problem originating the service call.
Veronica - Los Angeles, CA
Eddie was perfect. Thank you
Tammy - Santa Monica, CA
Best appliance service we have ever had.
rgeastin - La Palma, CA
From beginning to end the service was outstanding. I got a phone call and an email confirming the service date and window. The window was only three hours so it made made planning easy. Then I got a phone call about 20 min out giving me a heads up the the technician was on his way. Technician was very professional and well informed. Problem was fixed and we are washing clothes again. Best appliance service we have ever had.
Selita - Hawaiian Gardens, CA
Chris gave great service.
Great & efficient service
Kathreen - Mission Viejo, CA
Subhash - Tustin, CA
The technician was very nice and knowledgeable and handled the job in a very professional way.
Maria - Garden Grove, CA
Bad and unplacient experience with the worker/tech. That was send 2 the house don't know the company can have those kind of employees. And how Home depot can send there customers with this company.
Carol - Mission Viejo, CA
Mr Sarkis is a great employee for you
Asdghig - Newport Beach, CA
But I had already told you the knobs are not working so it was 109 $ spent for nothing.
Lasheon - Inglewood, CA
Great service, professional
Bruce - Westminster, CA
Luis - Santa Ana, CA
Erick - Los Angeles, CA
Diana - Garden Grove, CA
Della - Garden Grove, CA
Technician was very knowledgeable and helpful and he got here early, he was very kind. Thank you Paradise for your service!
Stephane - Los Angeles, CA
Superbe service , very nice repair man very pro
Rick - Rancho Palos Verdes, CA
Good service by a very knowledgeable and experienced worker! Price seemed very high, but I realize that came from Whirlpool
Excellent customer service
Jennifer - Santa Monica, CA
Ray was an experienced and knowledgeable technician. He handled the issue quickly and even gave me his direct contact info to call if the problem was not fully resolved.
Johnny is the best, great service!
Carlos - Irvine, CA
Johnny is very professional and friendly. He does great work and is very informative. Moving forward, Johnny will be always requested here at Turtle Ridge. Johnny, thank you so much for all your help!
Got The Job done.
Brian - Santa Ana, CA
Tina - Tustin, CA
Replaced malfunctioning computer panel
Julie Paller - Los Angeles, CA
Pablo was professional and did his work efficiently.
Deborah - Huntington Beach, CA
Marla - Long Beach, CA
Technician was courteous and very professional
Laura - Paramount, CA
Bob - Garden Grove, CA
Great service and even better explanations
Evelyn - Fountain Valley, CA
Obviously, I had many questions and Oriale provided answers to my questions in easy layman terms. He also provided tips such as letting the dispenser tray air out so that powder or liquid would not solidified and preventing molds.
Fix Maytag panel ok
Stephen - Los Angeles, CA
Great service and friendly technician.
Natalie - Santa Monica, CA
Technician called 30 minutes before arrival and arrived on schedule.
Marrilyn - Long Beach, CA
Chris was great
A real professional
Dana - Los Angeles, CA
Spotted the problems very quickly, had solutions!
Great Service from Francis at Paradise Appliance
Dennis - Mission Viejo, CA
Francis was very professional, on time and communicated all information throughly with us and he was able to diagnose the problem with our refrigerator and complete the repair and return our refrigerator to service
James - Irvine, CA
Super job! Very prompt service! You have an awesome employee who is very friendly and explains exactly what needs to be done! And treats your home like it’s his keeping it very clean and neat when he leaves! Thanks for the great work!
Professional and Courteous Service
Andrea - Gardena, CA
Overall, I had a very good service experience with Paradise Appliance. Our fridge essentially went out due to a Freon leak that we did not know about and we were directed to Paradise through our Extended Warranty program with KitchenAid. The phone call and appointment service set-up was very professional and easy. I was disappointed that we could not get a technician to come out for two days, however--a long time to go without a fridge and scramble to keep the food we had! I would like to see this company hire additional technicians to meet the needs of customers who are in more of an urgent situation or come up with novel solutions (such as providing a temporary small fridge) to bridge the gap between the service calls. Our service technician Enrique was on time and called ahead as expected. He worked diligently and was very communicative and courteous. Unfortunately, we were told we had to wait an additional 4 business days (plus the weekend) for the parts to come in! Again, my biggest disappointment would be with these delays to service/repair. It would be nice if there was a way that essential refrigerator parts were more readily available so customers did not lose additional money on food loss, or buying/borrowing coolers and ice (like we did), to try to salvage what we could and have food on hand for those 4+ days. Also, I was not happy that we could not at least have an appointment time scheduled around our availability. Maybe this is how it is for all appliance repair companies, but we could not even request to have a morning window or an afternoon window; we were told we had to keep the whole work day open from 8 AM until 4 PM and would not find out the 2-3 hour service window until the evening before. This is hard on anyone but especially for those working outside the home with children. Still, I would recommend Paradise Appliance and use them again.
GREAT SERVICE! THERE FOR YOU
Maesoa - Los Angeles, CA
Rose does an excellent job repairing appliances
David - Los Alamitos, CA
We always request Rose to work on our appliances. She is on time, communicates well, and her work is defect-free.
I’d Call Paradise Again
Terry - Huntington Beach, CA
Christopher was our repair person - polite, friendly, concerned, knowledgeable - studied our dryer’s problem, then fixed it quickly. We highly recommend!
James - Irvine, CA
Your employees were super clean and friendly! There work was completed quickly and efficiently! Great job and again awesome employees!
Jude - Los Angeles, CA
Timely, efficient respectful and professional! Very pleased.
Elizabeth - Los Angeles, CA
Francisco Juarez was extremely knowledgeable and very efficient on the repair of my dishwasher. He called prior to arrival to let me know when to expect him. He was a pleasure to work with, very professional, kind and polite. Paradise Appliance is lucky to have such a great employee.
Michelle - Seal Beach, CA
Jayne - Long Beach, CA
He was polite, did his work quickly explained what was wrong and how he would fix it. He came on time I was very pleased with him
Barbara - Irvine, CA
Very Professional service
Satoshi - Los Angeles, CA
Efren - Long Beach, CA
Elizabeth - Tustin, CA
Sarkis was kind, on time and fixed the leak quickly! He knew right where to look! Thank you Sarkis!!
Very professional and knowledgeable repair person.
Dawn - Los Angeles, CA
Felicia - Tustin, CA
The technician was very professional & knowledgeable. Thank you
Great Competent Serviceman..Price is way overpriced
Jack - Los Angeles, CA
service priced on a job or package basis for work to be done is inherently unfair as refusing to tell how much you are paying for parts an/or labor...my particular job was more expensive than buying a new machine...would use an independent in the future...
Charles - Long Beach, CA
Christopher Zepeda was wonderful. He was very professional and sought to fix the problem with our products.
Adriano - Newport Beach, CA
Frank - Los Angeles, CA
The washing machine does not work now.
Great service, really appreciated their help!
Ana - Los Angeles, CA
Nicholas - Los Angeles, CA
Technician was extremely professsional and polite.
Ginger - Cerritos, CA
I called the night before to assure they had the right phone number on file. I spoke to Lori (?) who is very helpful. They also called the night before to confirm my time frame. The driver called 10 minutes before arrival in the promised time frame the next day. He showed up promptly and my dishwasher was fixed due to a minor adjustment.
Rose Ann - Cypress, CA
Great service. Larry adjusted the dishwasher and ordered a new piece for the oven. Very knowledgeable and professional and very nice I was surprised by how quickly someone could come out and take care of everything
Repairman new exactly the issue. Great service
Patti - Westminster, CA
Martin - Los Angeles, CA
Ray is an excellent tech with great demeanor and professionalism
Professional and Quick
Ken - Los Angeles, CA
Mary - Costa Mesa, CA
Excellent service, great technician
Victoria - Lake Forest, CA
Our technician was super friendly, helpful, quick, and prompt. He even came out a day early for our initial appointment, since he was only a few minutes away on other calls.
Polly - Los Angeles, CA
The technician is very knowledgeable about Whirlpool products , professional , polite and cleans up after himself . I would recommend Paradise Appliance because of the great service and Technician
Great on time service
Gladys - Lakewood, CA
Sharon - Santa Monica, CA
Pablo was very friendly and helpful. He sets a high bar for service people to live up to.
Joan - Los Angeles, CA
The Guy was great! 🙂
Frech Door repair
Lazara - Huntington Beach, CA
Great customer service. He arrived a little early and called to let me know. Very efficient and explained the issue.
Aleli - Downey, CA
Dusan - Hawthorne, CA
Fixed my washer!
Juan - Anaheim, CA
Robert - Los Angeles, CA
Our oven was exactly one week in the house when the burners stopped working. Contact Whirlpool and a tech, Francisco was sent within 2 days. He quickly identified the issue but had to return the next day to replace a part/module. Once done, oven working fine. I appreciate the quick and professional response. Francisco was friendly, professional and took the time to explain the issue to me.
Amanda - Rolling Hills Estates, CA
good. The company could do better at scheduling instead of making you reserve a whole day to get your appliance fixed. They wait until the day before to give you a 3hr window. Why cannot they schedule this up to a month before with a 3 hr window.
Peter - Cypress, CA
Great communication on setting up the appointment
Steve - Newport Beach, CA
no price it was on warranty
repair issue not totally resolved
Kawashima - Rancho Palos Verdes, CA
Tech couldn't identify a specific cause of the refrigerator freezing items. He made some changes which helped the food in the crispers. However, food was still freezing in the refrigerator. He suggested not keeping vegetables on the upper shelves which is not possible as we are vegetarians. Have never had a refrigerator which froze items. He was very nice and even contacted Maytag and your Master Technician. He adjusted the temperatures after leaving. We'll see if that solves the problem.
Sash - Anaheim, CA
David - Carson, CA
David - Cypress, CA
Farzaneh - Santa Monica, CA
The most unorganized company. They have lost our service file and can not send us an estimate.
Jeff - Laguna Woods, CA
Not enough time to analyze the problem
Gina - Aliso Viejo, CA
Judy - Long Beach, CA
I wish the order had been reviewed before the first service call. Instead the serviceman reviewed it the day of our appointment and found out that he had to order a part, so we had to be without a dishwasher for another week. However, he was really great and the service, when he got here, was outstanding.
Extremely poor communication
Livio - Marina del Rey, CA
A tech came to assess my oven on 1/25 and the part was replaced only on 3/27. I never received any call/email from Paradise to follow up on the unacceptable lead time. I had to call every week and every time the answer was: "the part is in back order but we'll receive it next week and we'll install it immediately". Not only it took 2 months but more parts than needed were ordered and if i didn't ask i would have payed an higher bill to replace parts that were not needed. The Tech even didn't have a termomether to check if the oven reaches the right temperature...
loved the service
Robin - Huntington Beach, CA
great service, very helpful and kind
Repair only lasted 1 day
Kenneth - Los Alamitos, CA
Ice maker is broken again, repair lasted only one day
Michael - Lakewood, CA
The technician was very professional and fixed the problem right away.
Greg - Anaheim, CA
Amazing Customer Service
Joan - Anaheim, CA
Not only did I get an appointment quickly but the repairman knew immediately from what I described the problem to be with my brand new refrigerator almost the without looking at it. So pleased with the professional appearance and demeanor of the representative from the Appliance repair place.
Dan - Fountain Valley, CA
Arrived within schedule window. Identified problem quickly and fixed it.
Rose knows her stuff!
Paul - Palos Verdes Estates, CA
Awesomely helpful, incredible work ethic and attention to details. You have a terrific Kitchen Aid rep at Paradise!
Debora - Cypress, CA
Very Pleasant Service Experience
Eddie - Los Angeles, CA
The service rep, Ray, was very friendly, knowledgeable and professional.
Friendly and Punctual
Jacob - Costa Mesa, CA
Service was great and complete
Thomas - Long Beach, CA
Knowable service technician
Fixed the problem
Darlene - Long Beach, CA
Chris, the technician was very efficient. Problem fixed! Thanks.
Two Heads ar Better than One
Mark - Lakewood, CA
After initial inspection by technician, appliance was not completely pushed into wall receptacle. He then noticed heat emanating from another receptacle on the circuit, which I did not catch. Since it was not in the technician's scope of work to repair house current, I made the repair myself. Problem solved and I have not experienced any problem, since, with the appliance.
Very Knowledgeable and quick service
James - Newport Beach, CA
Jenifer - Huntington Beach, CA
He was on time very friendly and professional
Maha - Newport Beach, CA
John came to fix a rattle in my Maytag dryer. He knew where it came from, fixed it and was extremely polite and professional.
Professional and Efficient
Carina - Bellflower, CA
The service was professional and the service was excellent. I would recommend Paradise Appliance for your needs. Thank you.
Regina - Santa Monica, CA
Great service, great attitude
Mark - Los Angeles, CA
Ray arrived within the scheduled time for the call. He was energetic and helpful even though it was the end of a long day for him. He conveyed information and options for us to determine how to handle our broken washer situation. It’s never fun to have to deal with costly appliance repairs/replacements but it was nice to have Ray there to help us evaluate the situation!
Very professional, great service
D. - Newport Beach, CA
Very good service. Appliance tech was well informed, efficient and pleasant.
Refrigerator Repair / Ice Maker
Stan - Los Angeles, CA
The service in terms of the courtesy of employees, promptness, and pricing(no cost) have been excellent; however, the original problem has not been fixed (8 visits)at the time of this writing. I am retired so fortunately I did not have to take off work eight times. For that reason , I cannot give an overall "Excellent" rating. We are very grateful that there was an offer and attempt to address the issue at no cost to us and I would be willing to change my rating when the problem has been resolved.
Nancy - Long Beach, CA
I had the most amazing and kind technician out to repair my broken refrigerator. She did an amazing job. Above and beyond great service.
Good job , friendly and he communicate well
Cari - Lakewood, CA
Freddy - Los Angeles, CA
The representative gave amazing customer service he was also very polite and respectful.
Ramon is awesome!
Nana - Irvine, CA
Job well done!
Georgianna - Cypress, CA
Mr - Newport Beach, CA
Romana - Pico Rivera, CA
He’s very knowledgeable and helpful
Richard - Long Beach, CA
Technician was professional, courteous and efficient.
Molly - Mission Viejo, CA
This was warranty service. Jorge was knowledgeable, personable, professional, and he did a great job!
Rose was very efficient
Anna - Long Beach, CA
Rose was very knowledgable and efficient.
Marianne - Westminster, CA
Very happy with service. Explained repair and was thorough
Christopher - Tustin, CA
Sarkis was friendly and professional and helped diagnose my problem quickly.
Judianna - Los Angeles, CA
Patty - Huntington Beach, CA
Judy - Huntington Beach, CA
Excellent for sure Ramon’s was polite kind and very knowledgeable excellent rating
Arthur - Anaheim, CA
very professional, and fast and clean
Great thorough service
Diana - Lakewood, CA
Larry was very friendly and quickly and thoroughly serviced our clothes dryer. He checked it over and tested it when he was done. He also cleaned up the area afterwards.We couldn't have asked for or expected more.
Great service, easy to work with
Angelica - Los Angeles, CA
So easy to work with, would use them again.
Elaine - Laguna Woods, CA
Great Fast. Efficient. Friendly. Helpful. 👏
Great work, very friendly and professional.
Jaime - Newport Beach, CA
I would recommend such a great service and great customer service.
the best service
Salvador - Inglewood, CA
Diane - Huntington Beach, CA
Excellent service by Chris I needed knowledge about the machine and he helped me with that and the repair! Very happy 😊
Co - Garden Grove, CA
Sean - Los Angeles, CA
Ali - Irvine, CA
Showed up on time, very polite and professional, diagnosed, explained, and fixed the problem in a timely manner.
Ray with Paradise is an excellent rep
Martin - Los Angeles, CA
Great service by Ramon! He even made the time to come back to fit me in his busy schedule. Thank you Ramon for your great service!
Rumelia - Fountain Valley, CA
Great service. Considerate technician.
Elizabeth - Stanton, CA
David - Los Angeles, CA
Kenneth - Los Alamitos, CA
Did not fix the problem ice maker still does not work
A Happy Experience
Lynn - Los Angeles, CA
Raymond Jackson explained everything to us about our newly purchased Whirlpool Refrigerator and told us that it is an excellent purchase. He gave valuable information on how to use our frig and that the buzzing sound was just the normal function of this frig. It had to do with the normal operation of the frig and nothing to worry about. He went over the operations of all the functions and assured us that all was fine. Thank you Raymond.
Great Service! Friendly Staff!
Wing - Los Angeles, CA
Great Service! Friendly Staff!
Still my washing machine leaking
Nuntakan - Los Angeles, CA
Otis - Los Angeles, CA
It was terrific, technician was on time; kind and diagnose the problem quickkt.
Very friendly and professional service man and he was able to fix my problem. Very grateful thank you so much
Judith - Newport Beach, CA
Barry - Long Beach, CA
very experienced in repair
Joseph - Huntington Beach, CA
HE WAS VERY NICE AND DID THE BEST WITH WHAT HE HAD TO DEAL WITH.
Donna - Costa Mesa, CA
THINK POLICY ON EQUIPMENT WITH WARRANTEES THAT ARE OF NO GOOD. ITS A JOKE SND THE CONSUMERS ARE NOT AWARE.
Matthew - Los Angeles, CA
felt like I got ripped off
Mrniceguy - Newport Beach, CA
Service man was 2 hours late, did not even bother to call. Charged me $109.95 just to give estimate, no work done. Parts price increased by 75% over cost. Told me unit would run fine without replacing seal so I really did not need service call. Service call should have been less if no work is done
Sherri - Fountain Valley, CA
On time and fixed the problem
Susan - Rancho Palos Verdes, CA
Happy with service provided
Rika - Marina del Rey, CA
Great Service, Very Knowledgeable
Robert - Fullerton, CA
I was grateful for the quick, clean, and thorough repair on my dishwasher. Larry was punctual, knowledgeable and informative.
Robert - Los Alamitos, CA
Maytag dryer repair
Dennis - Huntington Beach, CA
Very courteous technician. Dryer is working great. Thank you!
Sherry - Lakewood, CA
I was extremely pleased with the repairman. He was professional and he repaired my dishwasher. It works like new again.
Got the job done
Deborah - Mission Viejo, CA
Friendly, nice, and helpful. Got the part we needed however it took extra follow up.
Unprofessional, sloppy service, with horrendous customer service.
Kenneth - Los Angeles, CA
I paid the diagnostic fee to have the technician give me an estimate that exceeded the cost of a new unit. I called the company back 3 times to get an itemized estimate and received no calls back. I feel like I have been taken advantage of by this business and given the run around by their customer service department. They simply don't call back and are of no help when you get them on the phone. Would not recommend to anyone.
Ronna - Newport Beach, CA
John is an excellent technician
Gilberto - Garden Grove, CA
This technician knew what he was doing. Fixed my washer.
Nancy - Santa Monica, CA
Daniel - Inglewood, CA
Very good on time service
Great customer service
Jennifer - Aliso Viejo, CA
Great service, very thorough
Lisa - Mission Viejo, CA
Mantab - Mission Viejo, CA
Chris is a very nice young man with a lot of patients and preserverince!
Denise - Huntington Beach, CA
Yvonne - Anaheim, CA
I had a concern about the agitating of my washing machine. The technician came out and answered all my questions. Very pleasant experience. No repairs were necessary.
Steve - Huntington Beach, CA
Carol - Garden Grove, CA
A very good worker and very knowledgeable.
Mr Martinez was a nice gentleman very knowledgeable make sure everything was run right before left he is very cool repairman
Darryl - Compton, CA
David - Los Alamitos, CA
The service technician was on time, called before coming and finished his work within 15 minutes.
Wei - Coto de Caza, CA
The service man is very nice and helpful!
Kawashima - Rancho Palos Verdes, CA
Good Service. Covered by our Service Policy.
David - Aliso Viejo, CA
Sarkis did a fine job.
Pricing could be better
Rebecca - Santa Fe Springs, CA
The tech was timely and work performed accordingly. They only problem I had with the "Company" is that the service fee is not applied to the repair service. I have dealt with other repair service that will apply this fee if you get the repairs done with them. If not, then you still pay the tech the service fee. I feel the service fee was high (@ $109) . That is not the tech's fault or problem. This company was suggested by Maytag customer service since I needed a certified Maytag/ Whirlpool tech. Wasn't sure if my problem would be covered under warranty. It wasn't !!
Christine - Huntington Beach, CA
Repair man great . Service on phones and appt availability horrible!
Deborah - Los Angeles, CA
Sherri - Fountain Valley, CA
On time and fixed the problem.
I’ve maker replaced parts
Linda - Garden Grove, CA
Good service and replacement was quick.
Natalie - Long Beach, CA
Not at this time
Overall a knowledgeable and great technician
Jim - Los Angeles, CA
Jaime, It was a pleasure to deal with Jaime. He knew exactly how to fix both our Kitchenaid ice maker and microwave. Our issue with Convenience was that our microwave repair was delayed twice because the part was supposed to be in stock but wasn't. Our repair was delayed by a week and it was not convenient to keep rescheduling and being without the microwave.
Marlem - Garden Grove, CA
Great service. Give them a raise!
Jose - Lawndale, CA
Mike - Long Beach, CA
Paul - Rancho Santa Margarita, CA
Marcel - Los Angeles, CA
Friendly and efficient
Knowledgeable and Outstanding
Jewel - Manhattan Beach, CA
These guys knew everything, quite refreshing since others did not have a clue.
Evan - Anaheim, CA
Quick and painless!
Ben - Santa Monica, CA
Edi was on time and preformed his job in a very professional way.
Cheryl - Los Angeles, CA
Rose is knowledgeable but my washing machine is leaking more now than it did before
Excellent service very professional
Grace/winston - Buena Park, CA
My service person was Victor. He was very professional and courteous. He called in a new part for me and immediately left to store before they closed to pick up the part so that it could be replaced the same day. Nothing but a 10 for Victor!
Courtney - San Clemente, CA
On the day of our original scheduled service date, a representative called us to find out more details. He then decided the day of, that he needed to order more parts and would be canceling our service that day. It took a week for them to get the parts needed and he scheduled our new appointment for that time. The service rep that came out argued that a part was not broken, although it absolutely without a doubt was. He replaced the parts anyways despite disagreeing that it was broken. The service in general was just mediocre, I wouldn’t recommend the company to anyone nor have any major complaints. Just wasn’t a pleasant experience.
Brett - Los Alamitos, CA
The technician showed up on time and fixed the issue. I would recommend them again.
Friendly and detailed explanations
Dorothy - Westminster, CA
will recommend Paradise Appliance to friends and relatives
John - Westminster, CA
Efficient and diagnosed promblem immediately.
Rosanna - Downey, CA
This is my Mother's home in Downey I was not present when service was done. Her caretaker was there.
Rose was super!
Edward - Long Beach, CA
Rose did a great job finding the problem.
Darlene - Long Beach, CA
Very nice service worker I’d highly recommend this young man to others.
Great service. Prompt Knowledgeable service
Kerri - Newport Beach, CA
John - Mission Viejo, CA
The service was awesome, Sarkis arrived on time and quickly resolved my issue.
Knowledgeable, Experienced and Personable
Gloria - Norwalk, CA
Robert was very polite and courteous. He explained what he was looking for and what he found in a very easy way to understand. One of the things he mentioned is that a water softener system could affects appliances depending on the detergent being used so we will be making some changes because of this. He was very personable and likeable and definitely an asset to your company.
Gail - Marina del Rey, CA
Audrey - Laguna Woods, CA
were pleased with service
Cheryl - Huntington Beach, CA
I was kind of bummed that the parts were not staged on the first scheduled visit, but the tech came out shortly after and did a great job!
knew what to do; got the job done
Elisa - Los Angeles, CA
While he did not install the ordered part he did know the problem and more importantly had the right tools. I wish you guys could schedule appointments more concretely.
Great Customer Service
Alba - Downey, CA
Thank you so much for your service.
Teresa - Marina del Rey, CA
Ray was excellent. He is a perfectionist and shows in his work. I was so empresses with his patience.
Great Service, very Professional Experiance
Hassan - Tustin, CA
Appliance was under factory warranty, no cost to me, but Sarkis was a well professional, knowledgable and experienced technician. I believe he will be a great assest to Paradise Appliance. Very satisfy customer!
Repairman was nice and completed the repair timely. Fantastic service
Wanda - Inglewood, CA