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Francis C.
RANGE JENN-AIR JGS9900CDS02 Tech was assigned as a helper;
Oriale P.
REFRIGERATOR MAYTAG MSS25C4MGZ00 "ice cube gettting stuck in flapper shutte called tech line refered to service pointer w10647960 advised cust to push level all the way in to avoid cubes getting stuck per service pointer sr#7728345483 not signed due to COVID-19 protocol. Q1: No, Q2: No"
Edi C.
LAUNDRY CENTER WHIRLPOOL MVWX655DW0 Customer complaint not working : found bad motor 10 years warranty on part replaced motor for customer tested all components ok to manufactory specifics. q1nq2n no signature per covid19
Jorge A.
REFRIGERATOR WHIRLPOOL KBFC42FSS00 "#7728345249, called techline, q1-no,q2-no, no sign due to covid 19, need to order parts control board and both motor fan.; ordrng 1 W10181323 (motor) and 1 W10856615 (fan assy.) and 1 W10823814 (control)"
Sarkis M.
REFRIGERATOR WHIRLPOOL KFCS22EVMS8 q1 no q2 no no sing c19 def drain was pluugd cleaned ckd ok
Victor B.
REFRIGERATOR WHIRLPOOL WRT111SFDW04 "there was some pressur but not cooling at all installed a uvdryer and access valve , start getting cold, needs to check for leaks. ordered compressor nd evap; ordrng 1 W11122867 (evap.) and 1 WPW10507886 (compressor), used 1 W10913906 (COUPLER), and 1 WPW10143759 (DRIER) from stock"
Ramon H.
RANGE WHIRLPOOL WEG750H0HZ0 cx needs console and control; ordrng 1 W11205353 (control) and 1 W11339755 (console)
Oriale P.
LAUNDRY CENTER WHIRLPOOL WET4027EW1 helper for tech JV
Chris Z.
REFRIGERATOR KITCHENAID KRFC604FSS00 Q1: noQ2: no no signature due to covid-19frosted evap needs new cover and contrl board; ordrng 1 W11167902 (cover-evap) and 1 W11333076 (CNTRL-ELEC)
Ramon H.
DRYER MAYTAG MGD7230HW0 q1 no q2 no no sign due to covid 19 cx had no plastic lock on wheel put one on and tested working good
Ramon H.
REFRIGERATOR KITCHENAID KRSC703HPS00 cx over freezing in fresh food side advised cx to defrost naturally
Francisco J.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 need to orderparts for this repair .; ordrng 1 WPW10464673 (motor) and 1 W11035836 (cntrl)
Chris Z.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 i leveled FZ dooor due to it being very uneven and so now it should be creating a perfect seal. when i arrived there wasnt an icebuildup but i still think it was due to door not sealing
Jonathan H.
RANGE WHIRLPOOL WFG515S0ES1 q1q2 no no signature covid19 protocol replaced parst and tested unit unit was running fine afterwards gas flow is perect no fruther issues
Robert S.
COOKTOP WHIRLPOOL W5CE3024XB00 Q1 no Q2 no .No signiature due to covid-19 helper complete.
Larry G.
OVEN WHIRLPOOL KODE500ESS04 q1no-q2no--no sign covid-19--checked for correct heating and advised on cooling fan blower down by bottom draw- unit working ok.
Jonathan H.
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "S27311q1q2 no no sig covid19 protocol unit has ice build needs new controls and evap cover assm unplugged unit for cust, the have wrong dop im sumbitting date of escrow for closing date to office sd pics. ordering parts; ordrng 1 W11167902 (cover) and 1 W11332011 (board) and 1 W10888882 (ice maker assm.)"
Edi C.
DRYER MAYTAG MGDC465HW0 Customer complaint not heating and seal out: replaced door seal and replaced gas coils for customer all components ok to manufactory specifics. q1nq2n no siganture per covid19
Ramon H.
WASHER MAYTAG MVW7230HW0 cx had a very loose agaitator plate took off and tighten down very good recalibrated and tested working good
Ramon H.
RANGE-GAS KITCHENAID KSGG700ESS1 q1 no q2 no no sign due to covid 19 cx had loose handle on door tignten down working good
Francis C.
REFRIGERATOR KITCHENAID KRFF707ESS01 Tech was assigned as a helper;
Victor B.
DISHWASHER WHIRLPOOL IDT830SAGS0 "repalced tub that tech CZ ordered, auth#irb3b00nl2, q1 no q2 no ,i didn't get signature cause covid-19"
Ramon H.
REFRIGERATOR JENN-AIR JFC2089BEP01 q1 no q2 no no sign due to covid 19 cx possibly leaving door open advised cx to make sure there closing door
Pablo V.
MICROWAVE KITCHENAID KOCE500ESS05 unit need a new panel control and harness; ordrng 1 W11157180 (harness) and 1 W10874060 (harness) and 1 W10915648 (control) and 1 W10789995 (harness) and 1 W11179310 (control) and 1 W10603949 (harness) and 1 W11093254 (panel)
Jorge A.
REFRIGERATOR JENN-AIR JF42NXFXDE02 "q1-no,q2-no, no sign due to covid 19, donew as a helper"
Ramon H.
WASHER WHIRLPOOL WET4124HW0 cx needs motor and wheel needs 2nd man dan viveros per jermey; ordrng 1 WPW10448901 (motor-drve) and 1 WP696426 (wheel) and 1 2nd (man)
Ramon H.
REFRIGERATOR KITCHENAID KRFC704FSS02 cx mullion heater was off turned on and tested working good
Rose K.
WASHER MAYTAG MVWB835DW0 replaced water inlet valve q1no q2no no sign covid19; used 1 W11165546 (WATER VALVE) from stock
Francisco J.
DISHWASHER IKEA IUD8555DX2 replaced the pump and motor its working properly nowq1.noq2.nono signature due to covid19
Ramon H.
WASHER WHIRLPOOL MVWB835DW0 cx has f6 e2 error code cx needs panel and main control cx does not wish to proceede
Robert S.
DRYER MAYTAG MGDC465HW0 Q1 no Q2 no. No signiature due to covid-19. Checked the dryer found flexible vent hose split behind the dryer. customer needs to replace the vent hose to solid metal.
Chris Z.
MICROWAVE JENN-AIR JMW3430DS02 Q1: noQ2: no no signature due to covid-19i need to replacce Mw mannager and UI due to f6e8 error code relating to a communication error; ordrng 1 W10815465 (cntrl-elec) and 1 W11236885 (console) and 1 ovendolly
Pablo V.
ICE MAKER WHIRLPOOL KRFF507HPS01 unit need a new ice maker and sensor; ordrng 1 W10870822 (control) and 1 W10898445 (control) and 1 W11294907 (icemaker) and 1 W11224256 (control)
Jonathan H.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 replaced parst tested unit no leaks all etsted fine evap frosted 4 coisl down before leaving all seems fine they sent evap for stainless steel tool.s all tested fine use autho - wrbgrrbnl2q1q2 no no signature covid 19 protocol
Larry G.
WASHER WHIRLPOOL WFW7590FW0 q1no-q2n0--no sign covid-19----cleaned drain holes from door boot and checked for proper draining
Francisco J.
WASHER WHIRLPOOL WFW560CHW0 calibrated the machine checked drain pump and other components board cntrl main green light from there q1.noq2.nono signature due to covid19
Francisco J.
RANGE-GAS WHIRLPOOL WFG505MOBS0 need to order the ignitor for this repairq1.noq2.nono signature due to covid19; ordrng 1 W10918546 (ignitor)
Jorge A.
MICROWAVE WHIRLPOOL KOCE500ESS06 "q1-no,q2-no,nosign due to covid 19 , found the door is normal the gat from door liner."
Jonathan H.
REFRIGERATOR WHIRLPOOL WRS325FNAH01 drain clogged issue with teh drai removed cover for evap and fixed issue tested unit water goes thru no issues i also installed a heater strip wire for drain all else tested fine no issues
Ramon H.
REFRIGERATOR MAYTAG MFX2570AEM3 q1 no q2 no no sign due to covid 19 cx had pinched line in back of refer ...also cx had drain issue no further issues at this time
Larry G.
WASHER WHIRLPOOL WFW6620HC0 q1no-q2no--no sign covid-19--err stopping mid cycle; ordrng 1 W11322905 (cntrl-elec) and 1 2ndman (2nd man) and 1 W11324037 (cntrl-elec)
Rose K.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 replaced ice maker q1no q2no no sign covid19; used 1 W10873791 (ICEMAKER) from stock
Pablo V.
WASHER MAYTAG MHW5630HW1 FOUND BAD INSTALATION FRON DELIVERY COMPANY LEVEL FRONT LEGS INSTRUC CUSTOMER ABOUTH AMOUNT OF CLOTH IN EVERY CYCLE REQUEST COMPLETED Q1NO Q2NO NO SIGN COVID 19
Rose K.
WASHER CROSLEY VAW3584GW1 repaired agitator q1no q2no no sign covid19
Victor B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "i explained to female about the air flow from umper and set was at 36 deg. i changed to 38 deg., q1 no q2 no, i ddin't get signature cause covid-19"
Oriale P.
REFRIGERATOR KITCHENAID KRFF707ESS01 "replaced evap fan motor kit with main cntrl & user display unit, cooling & working.not signed due to COVID-19 protocol. Q1: No, Q2: No auth#krb4z00xpl1"
Ramon H.
WASHER WHIRLPOOL WFW5620HW0 cx said they have leak on right si9de recalibrated and could not recreate problem
Ramon H.
DRYER WHIRLPOOL WGD5620HW0 q1 no q2 no no sign due to covid 19 cx felt was sticking out causing a noise align correctly and btested workin good
Pablo V.
RANGE KITCHENAID KSGG700ESS1 replace bad botton panel run test ok request completed
Rose K.
RANGE KITCHENAID KFGD500ESS04 ordered new control and ui board q1no q2no no sign covid19; ordrng 1 W11430942 (control panel) and 1 W10877013 (cntrl-elec)
Chris Z.
DRYER WHIRLPOOL WGD6620HC1 i replaced it and now the unit is quiet and noise is gone.
Ramon H.
DISHWASHER KITCHENAID KDTE304GPS0 cx needs heater; schdld next appmnt for 7/22 WED !
Pablo V.
FREEZER WHIRLPOOL WRB329DMBM01 found lignt bulb not working replace bulb run test ok request completed Q1no Q2no no sign covid 19
Edi C.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Customer complaint not cooling rf side: found clog return defrosted tested all components ok to manufactory specifics. q1nq2n no signature per covid 19
Edi C.
WASHER MAYTAG WASHER "Customer complaint noisy : washer does not has a model or serial number tag call assurion the model number and serial number incorrect assurion will call customer and let them know , assurion provide me with generic Model and serial number to get pay for claims. q1n q2n no signature per covid19."
Edi C.
LAUNDRY CENTER WHIRLPOOL MVWX655DW0 Customer complaint not working : found bad motor 120month warranty for motor charge for labor ordering motor for customer q1nq2n no signature per covid19; ordrng 1 W11283592 (motor)
Chris Z.
DISHWASHER KITCHENAID KDTM804ESS0 Q1: noQ2: no no signature due to covid-19i found the unit to be leaking from the float switch assembly so i tightened it and checked it after a test and i didnt see any leak..
Jonathan H.
MICROWAVE WHIRLPOOL KEMS308SSS05 arrived and unit is now working no furtehr issues still 1 year warrnty q1q2 no no sig covid19 protocol
Rose K.
REFRIGERATOR WHIRLPOOL WRS325SDHW04 replaced freezer door switch q1no q2no no sign covid19
Chris Z.
WASHER WHIRLPOOL WFW5090JW0 Q1: noQ2: no no signature due to covid-19i need a new board the one i recived isnt powering on at all..; ordrng 1 W11334605 (cntrl board)
Ramon H.
OVEN WHIRLPOOL WFG550S0HZ1 replaced both hinges and tested working good
Ramon H.
REFRIGERATOR WHIRLPOOL KRFC300ESS03 q1 no q2 no no sign due to covid 19 cx door was un even raisede leggs and leveled door
Francisco J.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 the door needed a hinge and screw completedthe fridge is completedq1.noq2.nono signature due to covid19
Larry G.
REFRIGERATOR KITCHENAID KRFF507ESS01 q1no-q2no--no sign covid-19-not cooling in rc--rc evap frosted.; ordrng 1 W11033168 (harns-wire)
Ramon H.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 cx needs door; ordrng 1 LW11026364 (black)
Pablo V.
DISHWASHER KITCHENAID KDTM354DSS4 sr # 7728323915 found some spotson the plates and glass cups call tech support customer is using the recommended detergent have the water temp 135* is using rinse aid spray arm are running request completed Q1no Q2no nosign covid 19 CUSTOMER NEED A MASTERTECH
Francis C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Complaint not cooling , found restriction on a filter drier , unit was unplugged, I had to re diagnostic, replaced , now it’s working fine, I told the cx if they have any problems contact me directly.; used 2 Wpw10143759 () from stock"
Larry G.
REFRIGERATOR MAYTAG MFI2570FEZ06 q1no-q2no--no sign covid 19---ice maker was reset and ive container full of ice. checked ispenser for correct operation.unit working oko.
Larry G.
WASHER MAYTAG MVWC565FW0 q1no q2no--no sign covid-19---gearcase leaking oil onto belt and shifter stripped.; ordrng 1 W10528947 (drive hub kit) and 1 W11161960 (agitator) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator)
Jorge A.
DISHWASHER WHIRLPOOL KDTM404ESS1 "q1-no,q2-no, no sign due to covid 19, i installed these two parts due to upper rail keeping falling down. i only charged labor due to customer satisfaction same issue since last year, Spoke with MT."
Larry G.
WASHER WHIRLPOOL WTW5000DW2 q1no-q2n0--no sign covid19-not draining leaving -f8-e1-clothes wet ---advised on drain hose installation and of different cycle selection. recalib. and tested for correct operation
Edi C.
WASHER MAYTAG MVWB765FW0 Customer complaint not working : found bad control and control panel ordering part for customer q1nq2n no signature per covid19; ordrng 1 W10919546 (console) and 1 W10920541 (control)
Victor B.
REFRIGERATOR JENN-AIR JS48NXFXDE01 "per customer over the phone pan not leaking water no more, q1 no q2 no, i didn't get signature cause covid-19"
Jonathan H.
WASHER WHIRLPOOL WTW5000DW2 "arrrived found error ocode for motor faukt, checked under and found noises in the motor assembly ordering partsq1q2 no no sig covid19 protocol; ordrng 1 W11283592 (motor) and 1 W10721967 (splutch)"
Jonathan H.
REFRIGERATOR KITCHENAID KBSD608ESS01 "fixed issue with ice maker, shaft was pulled out and needed realignment also the flapper staying opened not allowing unit to contain the cold ai inside, fixed flap for disp. all tested fne no further issues"
Robert S.
DRYER WHIRLPOOL WGD5620HW1 Q1 no Q2 no. No signiature due to covid-19. Console is blinking rapidly with loc displayed will not respond.; ordrng 1 W11314470 (cntrl-elec) and 1 W11223753 (nameplate)
Oriale P.
WASHER MAYTAG MVWB835DC4 "replaced bad water valve causing no cold water to come iinsid tub, ran test in diagnostics, working ok.not signed due to COVID-19 protocol. Q1: No, Q2: No; used 1 W11165546 (WATER VALVE) from stock"
Robert S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Q1 no Q2 no.No signiature due to covid-19. Installed plastic square to contact the door switch.
Oriale P.
REFRIGERATOR KITCHENAID KRFC300ESS03 "replaced leaking ice, maker, tested in fill & harvest, working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No; used 1 W10884390 (ICEMAKER) from stock"
Rose K.
OVEN WHIRLPOOL AOGD2750E replaced both oven ignitors q1no q2no no sign covid19
Victor B.
REFRIGERATOR WHIRLPOOL WRT311FZDB "removed glue on freezer door that came from tape that was use by howerd, customer wants extra drawers, shelves and door bin when any of those gets broken she'll have, i told her that was cosmetic and i cann't order, fridge slide fine doors closing fine. q1 no q2 no, i didn't get signature cause covid-19"
Jorge A.
REFRIGERATOR KITCHENAID KBSD602ESS01 "q1-no,q2-no, no sign due to covid 19,iinstalled this part due to broken one alll tested out ok."
Robert S.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Q1 no Q2 no. No signiature due to covid-19. Checked the refrigerator found is in the bin but piled on one side. Pulled the bin and shook the ice so it would dispense.
Larry G.
DRYER MAYTAG MGDB835DW4 q1no-q2no--no sign covid-19---removed object from blower and checked for correct operation. unit working heating ok.
Robert S.
WASHER WHIRLPOOL MVWB980BG0 Q1 no Q2 no.No signiature due to covid-19. Bearings worn . will need bearing kit hub washplate and rotor.
Larry G.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 q1no-q2no--no sign-covid19--replaced evap fan motor and tested for correct operation.
Francisco J.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 once i removed the diffuser it was broken it was letting too much air into the fresh food section q1.noq2.nono signature due to covid19
Robert S.
DRYER WHIRLPOOL MGDX655DW2 Q1 no Q2 no. No signiature due to covid-19. Ckecked the dryer on all temperature settings and outlet temps were normal. paint chipping on inner door to to loading.
Larry G.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 q1no-q2no--no sign covid19---replaced diffuser and advised on cold air coming from freezer at top left corner...refer compartment temp and 39f; used 1 W11164593 (DIFUSER) from stock
Pablo V.
DISHWASHER WHIRLPOOL WDT730PAHV0 replace adjuster run test ok request completed
Robert S.
RANGE WHIRLPOOL WFG525S0HS1 Q1 no Q2 no. No signiature due to covid-19. Replaced the electronic range control.
Oriale P.
RANGE KITCHENAID KSEG950ESS0 "replaced bad main cntrl & cooling fan, ran test working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
Robert S.
WASHER MAYTAG MVWB835DW4 Q1 no Q2 no.No signiature due to covid-19. Replaced the main control board and calibrated the washer and tested.
Sarkis M.
DRYER WHIRLPOOL NGD4655EW2 Q1 Q2 NO NO SING C 19 ADJ DTUMP NOT MAKING NOIS
Edi C.
REFRIGERATOR WHIRLPOOL WSF26C2EXF01 Customer complaint not cooling : found leak needs full seal system repair was denied 8669317390 7728166043
Chris Z.
REFRIGERATOR KITCHENAID KRMF706EBS01 Q1: noQ2: no no signature due to covid-19i replaced the leaky filter head and aslo fixed the shorted out auger motor now unit is complete
Larry G.
WASHER WHIRLPOOL WFW6620HC0 q1no-q2no-no sign covid-19---ran spin cycle with load and adjust fill hose at rear that was hitting back panel.
Jonathan H.
WASHER WHIRLPOOL WGT4026HW0 q1q2 no no signature covid19 protocol unit needed new lid switch lid lock assembly replaced from t/s all etsted fine
Chris Z.
DISHWASHER KITCHENAID KDTM354ESS3 iQ1: noQ2: no no signature due to covid-19 had to relevel unit due to it being too close tot he top of counter so cx couldnt see lights
Jorge A.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "q1-no,q2-no,no sign due to covid 19, i reset the computer and also door lock was on locked. after this adjustment all tested out ok."
Edi C.
DISHWASHER MAYTAG MDB7749SBM3 Customer declined estimate for panel run diagnose test clear code q1nq2n no signatur per covid19
Oriale P.
DISHWASHER WHIRLPOOL WDF520PADM7 "found wash motor blade off motor reinstalled wash blade, ran test in diagnostics working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
Raymond J.
REFRIGERATOR KITCHENAID KDTM404KPS0 "tech found pan and float swtich and pan missing, disherwasher has never been used.not sur if installer removed, tech took photos, cx says she is returning product.q1-no q2-nono sign due to cv 19"
Pablo V.
REFRIGERATOR KITCHENAID KRSF505ESS01 remove back panel clean panand concect water valve test ok request completed Q1 no Q2 no no sign covid 19
Pablo V.
RANGE WHIRLPOOL WFG320M0BS3 found oven not starting screw back panel found gas valve close open run test heat ok screw cover back in place request completed Q1no Q2no no sign covid 19
Jonathan H.
OVEN IKEA WOS97ES0ES01 q1q2 no no sig covid 19 protocol liner gasket for cabinet not allowing heat to stay in fixed liner seal ansd gasket relaigned and reseeded all the clips bo furtehr issues ran at 350 all tested ok
Edi C.
RANGE WHIRLPOOL AGR5330BAS3 Customer complaint broken light : replaced light for customer all components ok to manufactory specifics. q1nq2n no signature per covid19 wear ppe.
Pablo V.
WIMECOOLER KITCHENAID n/a found wine coller off turn wait testtempok request completed Q1no Q2no no sign covid 19
Pablo V.
ICE MAKER KITCHENAID KUIC15PLTS2 icemaker need a new valve a pump customer is going to purchase a new icemaker Q1no Q2no no sign covid 19
Victor B.
REFRIGERATOR KITCHENAID KRFC704FSS02 "door that customer have has the wrong connector to ice maker, customer needs to get the right door with the right ice maker connector. q1 no q2 no.; schdld next appmnt for 8/21 FRI !"
Pablo V.
DISHWASHER KITCHENAID KUDS30CXSS2 dishwasher need a new pump customer is going to purchase a new diswasher
Francisco J.
DISHWASHER WHIRLPOOL MDB4949SHW0 everything is working properly the customer is not using rinse aid the dw is not drying properly.q1.noq2.nono signature due to covid19
Oriale P.
WASHER MAYTAG MVWX655DW1 "replaced stripped out basket drive hub, ran test in diagnostics, working ok.not signed due to COVID-19 protocol. Q1: No, Q2: ; used 1 W10528947 (HUB) from stock"
Ramon H.
LAUNDRY CENTER MAYTAG MVW6230HW0 q1 no q2 no no sign due to covid 19 cx agitator loose tighten bolt and tested several times
Larry G.
WASHER MAYTAG MVWC416FW0 q1no-q2no--no sign covid-19---arm stripped on shifter. replaced and recsalibrated tested for correct operation.; used 1 W10913953 (SHIFTER) from stock
Larry G.
DRYER MAYTAG MGDE500WJ q1no-q2no--no sign covid19--replaced worn idler pulley and belt--drum turning and heating ok.; used 1 4392067 (REPAI KIT) from stock
Francisco J.
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 fridge is making ice nowthe customer also had aquestion witha aprt inside placed it inside everything is working properlyq1.noq2.nono signature due to covid19
Pablo V.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 found clogged drain steam all ice remove freezer door test drain ok request completed Q1no Q2no no sign covid 19
Pablo V.
DISHWASHER AMANA ADB1400AGS1 found dish washer leaking front the fron unscrew botton panel raise front legs run test no more water leaks screw back front panel test ok request completed Q1no Q2no no sign covid 19
Oriale P.
WASHER MAYTAG MVWC565FW1 "found cust pressing & holding start button causing cancelling cycle, advised cust on start pause & cancel functions, ran test working ok. cust is elderly. not signed due to COVID-19 protocol. Q1: No, Q2: No"
Pablo V.
MICROWAVE WHIRLPOOL WMH75021HZ2 UNINSTALL MICROWAVE REMOVE PANEL FOUND BAD SWITCHES REPLACE INTER LOCK HOUSING TEST OK REQUEST COMPLETED Q1no Q2 no no sign covid 19 AUTH # WRANLRANL2; used 1 W11197766 (INTERLOCK) from stock
Ramon H.
DRYER-ELECTRIC MAYTAG MED6230HW0 cx hinge was bent tighten hinge up and bent back into place tested working good
Pablo V.
DRYER WHIRLPOOL WGD560LHW0 found nosie coming from blowerhousing Service Pointer #: W11378591A unscrew top and front panel install screw in the housing test no more noise install back in place run test ok request completed Q1no Q2no no sign covid 19
Jorge A.
COOKTOP KITCHENAID KGCU467VSS02 "q1-no,q2-no,no sign due to covid19, i cleaned all the burners andalso algnment cover burners all tested out ok ORDER 4 LITTLE PAD GRATE RUBBER PLEASE SEN DIRECT SHIPPINGTO THE House; ordrng 4 W10185266 (pad SEN DS HOUSE)s"
Pablo V.
STOVE KITCHENAID KGRS505XSS01 found bad manifold; ordrng 1 WPW10204705 (manifold)
Robert S.
VENT HOOD KITCHENAID KHTU105LSS Q1 no Q2 no. No signiature due to covid-19. blower motor failing but the parts is no longer available.
Pablo V.
WASHER MAYTAG MLG22PRAWW0 replace flame sensor run test heat ok request completed Q1no Q2no no sign covid 19 seal send direct to customer; ordrng 1 drWPW10407973dr
Oriale P.
OVEN KITCHENAID KOSE500ESS04 "found cust adding too much time, was setting time in hours instead of mins. ran test unit working ok.not signed due to COVID-19 protocol. Q1: No, Q2: No"
Sarkis M.
REFRIGERATOR KITCHENAID KRSC500ESS01 authorization # kr93kr8apl1 Q1 NO Q2 NO NO SING C19 ADJ REFG DOOR WAS MAKING NOIS NOW CKD OK NO MORE NOIS
Francisco J.
WASHER MAYTAG MVWC565FW0 replaced gearcase and the agitator so hard to get out .completed callq1.noq2.no
Chris Z.
RANGE WHIRLPOOL KSGG700ESS1 Q1: noQ2: no no signature due to covid-19i replaced the bad board that wp sent me in the fisrt place so now unit is complete
Sarkis M.
FREEZER WHIRLPOOL KRSC703HPS00 Q1 NO Q2 NO NO SING C19 INSTALLED PANL THERMISTOR UNIT CKD WORKING OK
Raymond J.
REFRIGERATOR WHIRLPOOL WFW6620HC0 "replaced drawer for second time, all test good q1-no q2-nono signature due to cv 19"
Victor B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "put on test all noises are normal from fans and cmompressor, he's not happy with answer, q1 no q2 no. i ddin't get signature cause covid-19"
Pablo V.
REFRIGERATOR JENN-AIR JFFCC72EFP02 replace evapcompresor valve control run test okrequest completed Q1no Q2no no sign covid 19 auth # JQXHHQXNL2
Ramon H.
REFRIGERATOR KITCHENAID KRMS706ESS01 cx needs motor; ordrng 1 W10822606 (motor)
Chris Z.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Q1: noQ2: no no signature due to covid-19i restricted the pantry vent so it doesnt blow an much air into sheves as prior ad also made the mulliuon always on to help reent the sweating from occuring
Chris Z.
WASHER WHIRLPOOL WFW5620HW0 Q1: noQ2: no no signature due to covid-19i need new boards and filter; ordrng 1 W11319991 (cntrl-elec) and 1 W11316771 (filter) and 1 W11322903 (cntrl-elec) and 1 2man
Larry G.
WASHER MAYTAG MVWB880BW0 q1no-q2no--no sign covid-19----bad tub bearings--noisy in spin; ordrng 1 W10435302 (bearing)
Chris Z.
WASHER WHIRLPOOL WTW4850HW1 Q1: noQ2: no no signature due to covid-19i replaced the dead board with a new working one and unit powered up right away and tested unit and all is working good.
Jorge A.
REFRIGERATOR KITCHENAID KFCS22EVMS4 "q1-no,q2-no, no sign due to covid 19,iinatalled new damper for bad old damper"
Francisco J.
REFRIGERATOR MAYTAG MRT118FFFH01 need to order the motor for this repair will reschedule for next friday i do not have that part in my truck stock .q1.noq2.no; ordrng 1 WP2315539 (motor)
Larry G.
REFRIGERATOR WHIRLPOOL MFI2568AES q1no-q2no--no sign covid-19----buttons on front control wont change---found bad board..part is discontinued.
Chris Z.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Q1: noQ2: no no signature due to covid-19i replaced the computer and sensors and now unit hsould be coooling perfectly
Francisco J.
REFRIGERATOR WHIRLPOOL WSF26C3EXB01 need to order the parts to complete this repair .damper making noises q1.noq2.no no signature due to covid19; ordrng 1 W11087463 (damper) and 1 WPW10251076 (icemaker) and 1 W11123943 (switch)
Ramon H.
REFRIGERATOR JENN-AIR JFC2290REP00 q1no q2 no no sign due to covid 19 replaced gasket and tested working good
Francis C.
REFRIGERATOR JENN-AIR JFFCC72EFP02 Tech was assigned as a helper;
Francis C.
REFRIGERATOR JENN-AIR JFFCC72EFP02 Tech was assigned as a helper;
Sarkis M.
COOKTOP WHIRLPOOL W3CG3014XW02 q1 no q2 no no sing c19 all valve ti/ted to the rigtt need new 4 valvs only 1 week old customer refus to repair going to return it
Jonathan H.
WASHER WHIRLPOOL WFW94HEAW0 W10365755 - motor WPW10409998- tub assm W10365754- statorq1q2 no no sig covid19 protocol unit needs new tub assembly defective inner outer tub also motor making grinding noises when in rotation called AIG contract for autho for parst and labor - they declined repairs not cost effective866-931-7390ref - 7728232820
Edi C.
DISHWASHER WHIRLPOOL KDTE104ESS1 Custoemr complaint not workign : found bad motor replaced for customer re run test all components ok to manufactory specifics. q1nq2n no signature per covid 19
Francisco J.
REFRIGERATOR KITCHENAID KBSD602ESS01 the fridge has some discoloration on the top part of the freezer like a rust substance spoke to techline dog cage they want the cx to keep an eye on where its leaking cx says thats not her job and she will callreference#7728317887q1.noq2.nono signature due to covid19
Pablo V.
DRYER WHIRLPOOL MGD5630HC1 found damage blower from the manufacture replace motor blower test ok request completed any question on the dryer customer need to call whirlpool care at 866-233-8547 Q1no Q2no no sign covid19
Francisco J.
WASHER WHIRLPOOL WDF520PADM7 the pump and motor i replaced its working properlycompleted and tested infront of customer q1.noq2.nono signature due to covid19
Larry G.
DRYER-GAS MAYTAG MGD5630HW0 q1no-q2n0--no sign covid-19---replaced dispenser and tested for leaks--unit working ok.
Rose K.
REFRIGERATOR WHIRLPOOL KRSC503ESS replaced rf fan and defrost thermistor q1no q2no no sign covid19
Edi C.
WASHER MAYTAG MHW5630HW0 Customer complaint leaking : run diagnose test with cloth didnt see it leaking but found damp around cabinet by door seal ordering par customer q1nq2n no signature per covid19; ordrng 1 W11314648 (bellow)
Sarkis M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Q1 Q2 NO NO SING C19 2 MAN WT J OR D; ordrng 1 WPW10304659 (roller-cab) and 1 WPW10304660 (roller-cab) and 2 WP2179826 (rivet)s
Victor B.
REFRIGERATOR KITCHENAID KSSC42QMS01 "cooling fine noise was coming from evap. motor that was hitting iceon top of fan bracket, q1 no q2 no i didn't get signature cause covid-19"
Jorge A.
DRYER MAYTAG MGD8000AWQ "q1-no,q2-no, no sign due to covid19, need to order this parts for drum not turning also order 2man, TECH RO; ordrng 1 WP31001710 (idle 39.70) and 1 341241 (belt 15.40) and 1 2man (2man- RO.)"
Ramon H.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 q1 no q2 no no sign due to covid 19 cx right sid elink was falling off pulled out and found screw was loose on dishwasher link tighten down put link on correctly and tested several times
Ramon H.
RANGE WHIRLPOOL WEE510S0FS2 q1 no q2 no no sign due to covid 19 cx was not heating properly found that bake element wasnt conecting all the time took off and put wire on secuerly tested working good
Victor B.
WASHER WHIRLPOOL MVWB765FW3 "F8E1 long fill replaced water valve test good. q1 no q2 no, i didn'tget signature cause covid-19"
Jorge A.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "pre id, need toiorder parts, cusdtomer will show me when bought the house, 12,2019; ordrng 1 W11297728 (console) and 1 W11261167 (control) and 1 2man (2man) and 1 ovendolly (dolly)"
Jorge A.
DRYER AMANA NGD4655EW2 "q1-no,q2-no,no sign due to covid 19, i found the ventilation hose it waskink , now all twested out ok"
Rose K.
WASHER WHIRLPOOL WTW4816FW1 REPLACED WATER INLET VALVE AND LOWERED FEET q1no q2no no sign covid19
Pablo V.
DRYER WHIRLPOOL MGD5630HC1 dryer need a new motor blower; ordrng 1 WP697772 (blower) and 1 W11086656 (motor)
Oriale P.
WASHER MAYTAG MVWB835DW4 "replaced bad water valve, no water coming into to washer, ran test in diagnostics & recalibrated, working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No; used 1 W11165546 (WATER VALVE) from stock"
Jonathan H.
OVEN KITCHENAID KEMS378GSS2 still same issue we will prescreen the magnetron assm ordering parst setting up asap appt; schdld next appmnt for 7/17 FRI !
Pablo V.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 replace refrigerator door test ok request completed Q1no Q2no nosign covid 19
Edi C.
REFRIGERATOR WHIRLPOOL JS42SEFXDB01 customer call and approve repair talk to landlorr q1nq2n no signature per covid19; ordrng 1 WPW10281063 (heater-pan) and 1 W10528578 (tube) and 1 WPW10277450 (icemaker) and 1 WP2306093 (evaporator) and 1 W10629033 (inverter box) and 1 W10841139 (compressor) and 1 2307693 (tube) and 1 1mastertech (1 master tech)
Edi C.
DRYER WHIRLPOOL WHD560CHW0 Customer complaint not running : replaced part for customer re run test all components ok to manufactory specifics. q1nq2n no siganture per covid19
Chris Z.
REFRIGERATOR MAYTAG MSC21C6MFZ00 Q1: noQ2: no no signature due to covid-19i need a new door diue to mrabwraxl2; ordrng 1 LW10839911 (dor-fip)
Ramon H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 cx leaving door open causing frosting in freezer advised cx to defrost and restar in 24 hours also found mullion heater not conected properly took apart and connected secuerly
Edi C.
DISHWASHER KITCHENAID KDTE334GPS0 out of stock part cant pre id ordering part for customer q1nq2n no signature per covid19; ordrng 1 W11165145 (console) and 1 W11120155 (control)
Ramon H.
ICE MACHINE WHIRLPOOL WRF555SDFZ09 cx needs ice maker; ordrng 1 wpw10300024 (ice maker) and 1 W10882923 (icemaker)
Larry G.
REFRIGERATOR WHIRLPOOL WRF532SMHW01 q1no-q2n0-no sign covid 19----checked temp and ice maker production.unit working ok
Larry G.
DISHWASHER MAYTAG MDB4949SHZ0 q1no-q2no---no sign covid-19--replaced defect detergent dispenser and tested for correct operation.; used 1 W10861000 (DISPENSER) from stock
Robert S.
RANGE WHIRLPOOL WFG505M0BS0 Q1 no Q2 no. No signiature due to covid-19. Replaced the oven ignitor and tested ignition
Victor B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "not going into defrot by-metal is good,, ordered main board , U.I. and by-metal, q1 no q2 no.; ordrng 1 W11224256 (board) and 1 W11387387 (UI) and 1 W11224591 (motor with defrost thermistor)"
Francisco J.
RANGE WHIRLPOOL WFG505M0BS3 replaced the cntrlk and the bulb and the socket cx complaint was that the light was coming loose every so often and it would dim i also checked the wall voltage 120v the polarity everything is okay.q1.noq2.nono signature due to covid19
Raymond J.
DRYER WHIRLPOOL WGD75HEFW0 found noisey mtr assymq1-no q2-no no sign due to cv 19; ordrng 1 WPW10211915 (blower wheel) and 1 W11086656 (motor-drve)
Larry G.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 q1no-q2no--no sign covid 19---fan shroud hittiing evap fan motor blade causing ice build up across top of evap. removed ice and reposition fan shroud--unit cooling ok.
Pablo V.
REFRIGERATOR WHIRLPOOL WRS325FNAM01 found a leak on the compressor and the evap customer is going to purchase a new refrigerator Q1 no Q2no no sign covid 19
Chris Z.
MICROWAVE OVEN KITCHENAID KEMC378KSS01 i replaced the mag that had a hole in it and the cap and diode. i tested out after and all is working proporly
Larry G.
RANGE AMANA AER6303MFS2 q1no-q2no--no sign covid19---shattered glass---whirlpool didnt approve repair when cust called. they want estime to replaced top glass
Larry G.
OVEN AMANA AER6303MFS2 q1no-q2no--no sign--covid 19---replaced defective main board--tested for correct operation.
Sarkis M.
REFRIGERATOR MAYTAG MFI2665XEM7 Q1 NO Q2 NO NO SING C 19 ICE STUCK ON I.M ARME REMUVED CKD WORKING OK UNDER I YR WARANTY
Jorge A.
RANGE WHIRLPOOL KICU500XSS0 "q1-no,q2-no, no sign due to covid 19, i need to order parts for this range compouter, i will need techni cal helper.; ordrng 1 WPW10328453 (display)"
Jonathan H.
DRYER MAYTAG MGD6630HW0 q1q2 no no signature covid19 protocol customer very upset with repairs the f3e3 error code was present in history we can replace same parst but customer refuses repair she wants new unit she can contact manufacture and store for furtehr details or for 2nd opnion options
Jonathan H.
WASHER MAYTAG MHW6630HW0 q1q2 no no sig covid19 protocol customer very upset she wanst new unit i ran diag and unit spoins out they had a load inside we spun that out and no issues on drain spin cycle. when i arrived clothes were wet controls might not be sending proepr signal for cycle to complete properly customer extremely upset she dosnt want anymore repairs she wants unit replaced i explained we only do service repairs she will have to contact store and manufacture but we will document everything so she will be able to see furtehr options from whirlpool
Francisco J.
LAUNDRY CENTER MAYTAG MVWX655DW1 need to order parts for this repair the gearcase is leaking oil...q1.noq2.nono signature due covid19; ordrng 1 W11035751 (gearcase) and 1 W10528947 (hub) and 1 W10902814 (washplate) and 1 W11026785 (motor) and 1 W11395618 (capacitor)
Edi C.
WASHER WHIRLPOOL WET4024HW0 "call tech line ref#7728313846 run diagnose test found water again inside vent , vent is clog customer stating already cleaned , tested without vent temp goes back to normal , when vent is conected dryer temp drops customer wont take my diagnose said will call whirpool to complaint she thinks is something wrong with dryer . q1nq2n no signature per covid19"
Raymond J.
RANGE KITCHENAID KICU509XSS tech chk range and found surface of pan tp small used bigger pan and all test goodq1-no q2-nono sign due to cv 19
Edi C.
WASHER WHIRLPOOL WTW4955HW1 run test calibrate control board re tested with load of cloth washer fills wash and spin all components ok to manufactory specifics.q1nq2n no signature per covid19
Oriale P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "found cust with thired party after market water filter causing leak, advised cust this unit needs whirlpool every drop water filter to correct issue. not signed due to COVID-19 protocol. Q1: No, Q2: No"
Rose K.
DRYER WHIRLPOOL LCR7646JQ1 REPLACED ROLLER q1no q2no no sign covid19; used 1 4392065 (REPAI KIT) from stock
Jorge A.
REFRIGERATOR WHIRLPOOL WRS576FIDM00 "q1-no,q2-no, no sign due to covid 19, need to order main board but but declined repair."
Jorge A.
DRYER WHIRLPOOL WGD6620HC0 "q1-no,q2-no, no sign due to covid 19, i reset the cvomputer and check temperature all testred fine"
Chris Z.
REFRIGERATOR WHIRLPOOL WRB329DMBW01 Q1: noQ2: no no signature due to covid-19sr: 7728318619needs to replace.; ordrng 1 13109402WQ (dor-fip wh)