Local Reviews
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Joseph - Irvine, CA
Great service
Fardad - Trabuco Canyon, CA
Professional
Maria Mendez - Los Angeles, CA
Jaime Garcia was professional, knowledgeable and finished job in a timely manner.
Great customer service
Shirlene - Los Angeles, CA
Pablo was an exceptional service man, respectable and knowledgeable.
Robert Sims is Awesome!
Sophie - Bellflower, CA
Mr. Sims is a "Very Valuable Employee of High Caliber". Robert, Mr. Sims called a head and was on time, every time. That's very important. He is very professional, explained what needed to be done and cleaned the working area. He showed real concern about fixing my Maytag washing machine which he did. I know it may not seem like a big deal but I have a disable child and I need to wash at home. I can't take my child and my clothes to the laundromat so for me, this was and is a very big deal. Thank you Mr. Robert Sims.
Great service !
Eileen - Garden Grove, CA
It was quick and super helpful !
survey
Jim - Lake Forest, CA
Never received a copy of the receipt from the call
Tauhid
Touhid - Hawthorne, CA
Handle.
Ricardo - Long Beach, CA
Fridge
Hugh - Laguna Hills, CA
Excellent Service
Deborah - Newport Beach, CA
Great Service
David - El Segundo, CA
Very professional service! A+.
Aki - Huntington Beach, CA
Our repair service was under warranty so cost/pricing was a non-issue. Not only were Ramon and Chris very professional, they were really nice guys!
Professional and knowledgeable
Debra - Culver City, CA
Guys that came out on Tuesday 8/13 were professional and very nice and more importantly, seemed to know their stuff. Previous tech kept telling me he was "just a helper" and wanted to charge me for visit and I had to call Whirlpool to verify no charge. Told me he didn't have authorization number from the store...made several calls before he finally performed the diagnosis. All 3 techs appeared not to have the proper warranty info or authorization numbers needed to perform service so they had to search for this...make calls etc.
great service
Craig - Huntington Beach, CA
great service, still waiting for invoice/warrantee
Robert
Robert - Long Beach, CA
Excellent
Frank
Frank - Long Beach, CA
Service on new refrigerator
Janet - Huntington Beach, CA
Unfortunately the service appointment didn’t resolve my problem, with a new Kitchenaide refrigerator. Same symptoms happened almost immediately. Had to reschedule another appointment. Wouldn’t be so bad, but these appointments aren’t for blocks of time, it’s all day. Serviceman was polite, but I didn’t feel he listened to me, take into account the pictures or video od a struggling condenser motor.
Truly Exceptional Wonderful Service
Gwen - Cypress, CA
Ramon is so wonderful. He was more than courteous and professional! I felt like I had a good friend and/or family member to come render service. His work was excellent and the whole experience was truly commendable! Ramon is great!!!
Great service
Eugene - South Gate, CA
Helpful Technician
Paul - Huntington Beach, CA
Great service.
Ubaldo - Los Angeles, CA
Enrique was great he knew what was the problem and fixed it right away.
Great service
Tuan - Garden Grove, CA
Ie
Vidal - Long Beach, CA
Refrigerator
Frank - Long Beach, CA
Excellent service. Valuable employee
Kenneth - Long Beach, CA
Punctual. Personable. Efficient use of time
Good job! Finally I have a working dryer. 3rd attempt was successful. Thank You!
Mike - Huntington Beach, CA
Great service
Sherrie - Fountain Valley, CA
Personable tech
John - Newport Beach, CA
The tech was extremely personable but it turns out he and his company do not work on these refrigerators. He was very honest and went back to Maytag which then referred another company
Great service
Robin - Huntington Beach, CA
Great service
Refrigerator repair
Kathleen - Lakewood, CA
The Serviceman was great!
Lori - Santa Ana, CA
Great Service
Rachelle - Los Angeles, CA
Jaime did an excellent job both times he came out to repair my appliances.
Custome
Edel - Los Angeles, CA
Great professional experience. On time and organized.
Good service
Dyanna - Huntington Beach, CA
Clear explanation
Alejandra - Los Angeles, CA
Technician arrived on time, checked problem and explained solution clearly. Service was quick.
Professional Services
Lestean - Long Beach, CA
Helen
Helen - Huntington Beach, CA
Thank you
Great service
Lynn - Culver City, CA
He came in a timely manner he knew the specs of our refrigerator he consulted with his tech service as well and found the solution to our problem we know our refrigerator better now and how to keep it from freezing over he was also very friendly and helpful . Highly recommend this Service man
Your service is crap
Jason - Los Angeles, CA
I’m still not satisfied with your wannabe repairs you guys still haven’t fixed I need you guys to come out again for the same thing
Martha the best Technisions ever
Martha - Los Angeles, CA
The best Technisions ever
Prompt, courteous and effective service!
Ronald - Los Angeles, CA
This turned out to be an unusual and complex repair requiring replacement of two motors. Mr. Garcia did the needed diagnosis, promptly ordered the new motors and delivered and installed them on schedule within two days, keeping me informed at each step. Great service!
KitchenAide refrigerator repair
Rod - Irvine, CA
We asked Ramon to follow up on is service call from July 31. I still did not think the unit is cooling properly. Plus when we pulled the unit out the doors were not aligned because the level blocks were removed. Ramon came out checked the unit and said it was working fine. Explained that temperatures can vary about 5 degrees. He check for any leakage and found none. If the problem of not cooling returns we are to call and he will know what parts to bring with him for repair. Otherwise he is convinced we left the door open causing the original problem and prompting the service call.
KitchenAide refrigerator repair
Rod - Irvine, CA
This company and Technician are great. I give them 4 stars because we had to wait serveral days before they could come out. I realize everyone is busy, but I thought there would be a priority since the unit was not cooling. So 4 stars. After 2 and 1/2 years our $3999.00 KitchenAide refrige was not cooling. Warranty was out we were told by Whirlpool. Fortunately we had a insurance policy. Technician Ramon Heredia came out said the lower freezer condenser was ice and that we needed to pull the plug and let sit for 48, then turn it on for 24 hrs to let the temperature set. Three days later we reluctantly put some food in. The cause may have been door left open which iced the condensor. I disagreed with Ramon because there is door alarm that sounds if doors open. Maybe it happened I don't know. We followed Ramon procedure, lost most of the frozen food and all the produce etc. In the ops manual they state if problem unplug the unit, It does not say 48 hrs. Ramon is very professional and courteous and explained why the 48 hrs is best. We could have saved him the service call. We were told that this should solve the problem. More to follow.
Great service
Tom/ - Huntington Beach, CA
Great service and price
Martin - Huntington Beach, CA
Serviceman immediately recognized computer board issue. It was repaired soon after. Appointments were kept and great service in notifying customers
Great service!
Lisa - Mission Viejo, CA
I told them the problem when I made the appointment and the technician called me to reschedule the initial appointment to a time when he would have the parts ordered and on hand. I appreciated that I only had to be home once - for the repair! Friendly, efficient service - thank you!!!
Edi is great!
Melissa - Marina del Rey, CA
Edi fixed our washer quickly and cleaned up too! Thank you.
LARRY WAS GREAT
Robert - Garden Grove, CA
👍😊 good jobs and services
Mimi - Santa Ana, CA
Thanks for your help and kindness.
Great repair person
Sarah - Long Beach, CA
The technician who repaired our dishwasher was right on time, polite, funny, prepared, and paid attention to detail. She brought the parts that she thought might needing repair with her and fixed the appliance on the spot. She ensured the the dishwasher was level and in the right spot. She answered all my questions!
Price is too high. Technician is good service..
Wsweerapote - Artesia, CA
Jaime is great!
Fenton - Los Angeles, CA
Jaime was so professional and was honest and great. I would recommend him to anyone!
Great svc & professionalism
Krista - Newport Beach, CA
Jonathan appeared to have explored all areas and was very thorough. I appreciated his professionalism as well.
Great service!
Wayne - Manhattan Beach, CA
Job # 144992 KITCHENAID Kitchen
Kathleen - Long Beach, CA
"Pin" was missing by original manufacturer. So, Wash Arm fell out. KDTE Dishwasher is a Maintenance Nightmare. Look at the Repairs. Takes two house calls and 10 days without good dishwashing per repair.
GREAT SERVICE BY PABLO!
Sharon Mullin - Los Angeles, CA
IT WAS SUCH A PLEASURE WORKING WITH PABLO. HE WAS VERY KNOWLEDGEABLE AND FRIENDLY WITH OUR SERVICE CALL, HE PROVIDED EXCELLENT CUSTOMER SERVICE.
Freezer repair
Lisa - West Hollywood, CA
Friendly service, technician worked fast. Took a few days to get parts, and scheduling visits wasn't always convenient.
Great service
Terri - La Palma, CA
Carlo
Carlo - Orange, CA
My experience was horrible. I was without a Refrigerator for three weeks. I got mixed information from your customer service reps.
very good service
Mark - Los Angeles, CA
Service experience
Kiesha - Los Angeles, CA
Repairman was great
Wayne - Garden Grove, CA
Victor the Repairman was great-- but the company was slow and ineffective. It took 3 weeks and 3 visits to fix the problem because of a defective replacement part on the 2nd visit.
Exceptional Repair Professional
Judy - Los Angeles, CA
I had a problem with my KitchenAid double ovens and KitchenAid sent Paradise to deal with it. Paradise was extraordinarily prompt and responsive. Even better, the Professional that came to my house to deal with the problem, Pablo Villalta, was both exceptionally knowledgeable and personable. He immediately understood the problem and ordered a replacement of the defective part and also did his best to explain and demonstrate how to use the oven more effectively. I liked him so much that I asked that he be the person who returned with the replacement part since I trusted him. He did so and brought a very nice helper and the two were fantastic. Because of Pablo I would both recommend Paradise and also use the company again. My only concern is that it is impossible to follow up a call by the company in order to confirm or change an appointment time or to ask a question. When I was called, I asked the representative to make the appointment after a certain time, and, despite the customer service rep's courtesy and assurances, the time the repair rep was actually sent was exactly when I had said I wouldn't be available. I got a recorded call reminding me that a service rep would arrive within a specific time block, but the block identified was exactly when I wasn't available. When I followed directions to respond to the prompt, I was first put on hold for 20 minutes after which time the call was disconnected. This happened twice. Luckily Pablo was early and called personally, so both appointments worked out anyway -- however, I sense that this is again to Pablo's credit. So the 5 stars are his.
Martha
Martha - Los Angeles, CA
The best technician ever they did a very good job fixing my washer machine
Great Service!
David - Trabuco Canyon, CA
Jorge identified problem right away and repaired it under warranty. Very confident is his ability and asked for his card. Very personable!
Great Service
Jeff - La Mirada, CA
Mr. Preston did a great job servicing on washer. I felt confident at his ability to assess and fix the problem
Dishwasher repair
Melissa - Lake Forest, CA
Excellent service. Very professional and nice.
Evodia
Evodia - South Gate, CA
Grate service, great attitude
Perfect
Tammy - Long Beach, CA
Accurate service!
Carol - Mission Viejo, CA
Problem was accurately diagnosed this time.
Great and helpful service
Hoa - Midway City, CA
5 Star
Robert - Los Angeles, CA
Great service. On time. Friendly. Instructive. Highly recommend.
Very helpful
Carla - Compton, CA
Thank you Larry I appreciate you coming out to check out my fridge
Good service.
David - Huntington Beach, CA
Victor did his job very efficiently, professionally and was courteous through it all.
Great service
Adlene - Los Angeles, CA
He was on time!!! Amazing person
Fast and Expert Service
Diane - Los Angeles, CA
He did a great job! Was on time and fixed the oven
Great customer service!
Joy - Los Angeles, CA
Kate
Will - Huntington Beach, CA
Fantastic service. Very helpful in giving suggestions to maintain the life of our dryer. Kind & courteous!
Excellent Service
Eddie - La Mirada, CA
Great service by Victor, he's a true professional and knows exactly what he's doing!
Jenifer
Jenifer - Manhattan Beach, CA
Great
Marvis - Redondo Beach, CA
Bad
Jim - Villa Park, CA
The technician had to make a couple of phone calls because he couldn't understand the problem let alone fix it. He left with the problem still in existence.
Great service
Srinidhi - Torrance, CA
Prompt service
Friendly & Professional
Perla - Los Angeles, CA
Excellent service!
Great Service - Hope it lasts.
Nancy - Westminster, CA
Dryer up and running now
Robert - Long Beach, CA
Great service by the serviceman Chris. He was efficient and quick. I’d recommend and hire them again.
Efficient service
Donna - Irvine, CA
Informative! Provided clear feedback based on the questions I asked.
Elaine - Inglewood, CA
Informative! Provided clear feedback based on the questions I asked.
Excellent work.
Bill - Tustin, CA
Fast, effective, friendly
Joshua - Costa Mesa, CA
Jonathan did a great job fixing the dishwasher. He was friendly and effective at the job.
Washer ownerf
Christine - Los Angeles, CA
Great service
very professional staff and service
Eugene - La Mirada, CA
I was impressed with the knowledge and politeness of the technicians.
Erwin
Erwin - Torrance, CA
Dishwasher Repair
Jennifer - Los Angeles, CA
Paradise Appliance sent us a fantastic repair person. Sadly, I cannot remember his name, but he was on time, considerate of our rugs, and cats. He asked direct and explicit questions and then diagnosed the problem and set to repairing the machine all within ten minutes. I would highly recommend _____ of Paradise Appliance.
Great Service
Shannon - Los Angeles, CA
Pleasant, thorough, and answered all my questions!
Danila parra
Dalila - Long Beach, CA
Perfect
Repair service
David - Newport Beach, CA
Technician Johnathon was very professional and did a great clean job
Lise
Lise - Huntington Beach, CA
Good
Ugly services
Christina - Huntington Beach, CA
He did very lousy job and rush
Good services
Christina - Huntington Beach, CA
This guy did the good job and repaired carefully
Great service on time
Florience - Pico Rivera, CA
Dave
David - Whittier, CA
Excellent service
David - Palos Verdes Estates, CA
Very good service
Dale - Huntington Beach, CA
All was good with him coming out and finding that our washer was ok. Thank you so much
Great service
Herminia - Santa Ana, CA
Curtious and efficient
Zelda - Huntington Beach, CA
On time and extremly helpful and gave helpful maintenance suggestions
Awesome service
William - Huntington Beach, CA
Chris was extremely professional. We could not be happier with the service he provided. Chris was on time for the appointment and kept us informed in every aspect of his service. Outstanding
repair of stove
Kent - Santa Monica, CA
work was done, slight problem with scheduling times
Refrigerator Ice Maker Not Making Ice
Mabel - Laguna Hills, CA
Fast service.
Refrigerator Ice Maker Problem
Mabel - Laguna Hills, CA
Professional. Knowledgeable and took care of the issue quickly.
Fixed the problem and more
Anda - Downey, CA
Extremely knowledgeable, also fixed my uneven doors
great service
William - Long Beach, CA
Showed up on time repaired washing machine ppump
Refrigerator repair
Rodney - Huntington Beach, CA
Great technician! Good service!
Great service
Leann - Garden Grove, CA
Efficient knowledgeable and friendly service technician
Patrick - Los Angeles, CA
I’m very satisfied with the service from paradise. I am not up on my appliance repair knowledge and the technician was informative and trustworthy. Thanks
Excellent service
Manuel - Santa Ana, CA
Excellent service.
Yes
Teresa - Westminster, CA
Preston was professional and helpful. He was a great communicator and kept me informed on his arrival time. Very impressed.
Great service
Chantel - Costa Mesa, CA
Great service.
Great service
Steven - Seal Beach, CA
No
Ok - Los Angeles, CA
We need more effort and explain, more carefully to fix.to rush to finish.compleately did not fix.I can not trust him.I think
Great service
Michelle - Bellflower, CA
Ted
Theodore - Costa Mesa, CA
Great service!!
Great service
Nicole - Los Angeles, CA
He took his time to fix the issue.
Great Service!
Gary - Trabuco Canyon, CA
Jorge was great and listened to my concerns. He took the time to run the dryer for some time to make sure problem was resolved.
Good job
Christine - Huntington Beach, CA
Ok
Jesus
Jesus - Lynwood, CA
Excelent
The response time was terrific !! The correction on the dishwasher was made. It was not the machine it was a plastic piece probably off a cup that lo
Bob - Anaheim, CA
I am on vacation and don’t have the serviceman’s name’ but he was prompt, cleared the problem and left shortly afterwards He has an A plus personality and is an asset to your company.
see below
Dot - Trabuco Canyon, CA
The service man was great! Our product, the dishwasher is not.
Not pleased
Gary - Costa Mesa, CA
Still waiting for return call that I put in 5 days ago, 1 hour after Chris left. I was assured that I would get a return call shortly. Meanwhile my fridge continues to leak water as my wooden floor gets ruined. Going to cost someone a lot of money.
Washer Service
Brian - Santa Ana, CA
Ramon was early to the service appointment. He gave me good tips to prevent problems with my washer operations
Excellent !
Gina - Los Angeles, CA
Very professional ! Came out twice to try to repair a product that was defective. I appreciate all the troubleshooting.
New Whirlpool Refrig ice make
Trisha - Irvine, CA
I still feel my ice maker is delayed and the touch has to be too hard. The tech did not agree but I’m the customer and use it everyday.
Refrigerator
Hugh - Laguna Hills, CA
Pleasant and quick service
Connie - Anaheim, CA
Victor was prompt, and knew exactly what to do to fix the issue with my refrigerator. He was courteous, friendly, and knew what he was doing. Thanks, Victor!
Great
Lisa - Huntington Beach, CA
Wonderful repairman
Suzanne - Santa Monica, CA
We have several repairmen working on our terrible Kitchenaid appliances, but this Pablo is the first that I thought knew what he was taking about.
Professional service
Barbara - Hawthorne, CA
Technician professionally diagnosed problem, updated us, and we were very pleased with his service.
Great service not awesome price
Jeremy - Los Angeles, CA
Overall he did a good job. So far works fine
Great service Rose knew exactly what she was doing very courteous and professional
Rob - Long Beach, CA
Poor service
Enoch - Huntington Park, CA
Repair person was not engaged with answering any questions we had. He did not speak to us and did not address any questions and concerns with the affected appliance. He did not speak unless he needed the signature. Poor customer service, however, he did fix the appliance.
Great Job
Jerry - Long Beach, CA
Repair person worked hard and found the problem
Not Worth It!
Bianca - Whittier, CA
Great mannerisms
Patrick - Stanton, CA
Professional
Still broken
Ok - Los Angeles, CA
Job was not completed. Works for few cycles then broke again.
Professional and courteous
Margaret - Torrance, CA
Paradise appliance did not disappoint. All the techs are terrific.....I would have to say that Francis more than lives up to his Master Tech title! It’s no wonder that he is in high demand. Laura, in customer service was stellar. I would definitely recommend Paradise.
Kitchen Aid Fridge
Dulce - Marina del Rey, CA
Great people and good service
Robert
Robert - Whittier, CA
Jeff Remer
Jeff - Los Angeles, CA
Technician was knowledable, professional and a nice person.
Prompt and great service
Susan - Long Beach, CA
Fixed my problem promptly and was very professional and courteous.
Great service
Joel sanchez - Los Angeles, CA
Awesome
Second time they came out was great
Amanda - Lakewood, CA
Lisa
Dan - Rancho Santa Margarita, CA
On time, thorough and helpful
dryer repair
Neena - Irvine, CA
Excellent service. John diagnosed the problem with our dryer, explained the fix needed including replacement parts carried in his truck, gave us a reasonable price estimate immediately, and then repaired our dryer expertly--all within 30 minutes of arrivial..
Great service your service man was very informative
Dorothy - Santa Ana, CA
Miguel
Miguel - Stanton, CA
Great service
Frances - Los Angeles, CA
Jim
James - Huntington Beach, CA
Great experience
Jesse
Eleven - Orange, CA
Great service!!
Nicole
Nicole - Huntington Beach, CA
The service tech was knowledgeable, polite and neat. Scheduling an appointment is changing let customers provide a best time window to avoid cancellations. A robo call at 6:45 at night is not convenient for anyone who works out of the house.
Great service
David - Manhattan Beach, CA
Great communications beforehand on the service appointment and was able to solve the issues promptly and hassle free.
Great Service
Robert - Los Alamitos, CA
GREAT SERVICE
Brenda - Newport Beach, CA
Our experience with the product was a nightmare. We received two dryers both defective. Then Jonathan (Super man) to the rescue. He handled each situation with perfection and eventually solved all our problems. When I had my own company Iwish I had a guy like him. He is sure an asset to your company. He is the very very best John Peterson
Same Old, Same Old
Rebecca - Buena Park, CA
I got a repeat of my June 27th service that didn't work. This time, the problem was back the next day. The first time, the problem took two weeks to return.
Dan
Dan - Los Angeles, CA
great service & price will use you co. again.
John - Newport Beach, CA
Jonathon was on time & is a strong asset to your business & has a positive attitude about you company, & fixed the problem correctly the first time.
Kdte Dishwasher Repair
Kathleen - Long Beach, CA
Chris shows up when scheduled. If a problem, he calls to tell you about the delay.
Great
Katherine - Coto de Caza, CA
Professional Service
Robert - Long Beach, CA
The service repairmen was on time and very professional. He was also very knowledgeable of the appliance and helped get me a little discount as the warranty for my dryer just ran out. I would use this service and repair company again.
Try a little harder
Mark - Huntington Beach, CA
Poor at best
Jorge
Susan - Lake Forest, CA
Awesome technician
Terri - Huntington Beach, CA
Very courteous, explained everything, left everything clean. Great service.
Best service man I've ever had!
Sandra - Mission Viejo, CA
good service
Daniel - Huntington Beach, CA
Edi - Paradise Appliance
David - Marina del Rey, CA
Edi was able to fix our add cleaning problem. Made sure everything else with our ice maker was working properly.
Great Service.
Jasmine - Long Beach, CA
Jim
Wilshire - Los Angeles, CA
Great service
Paul - Huntington Beach, CA
Great Service...issue resolved.
Jo - Huntington Beach, CA
thorough, timely, very informative, polite..great service
Janice - Los Alamitos, CA
Excellent technician
Michael - Newport Beach, CA
Timely, efficient and professional.
Just “OK”
Tom - Redondo Beach, CA
Top Notch Service!
Jo - Downey, CA
Larry was knowledgeable, efficient and friendly. I appreciate what he did to determine the extent of my problem and fix it so effectively. Paradise is fortunate to have a man such as Larry to represent them to the public.
Friendly and competent
Susan - Irvine, CA
Great Service = Happy Customer
Steven - Santa Monica, CA
Great guy. On time. Good communication skills. Polite. Knowledgeable.
Great service, nice guy.
Tracy - Redondo Beach, CA
Enrique showed up on time, was considerate and knew what he was doing.
Freezer motor replacement
Susan - Lake Forest, CA
Lupe
Lupe - Orange, CA
Oven repair
Ricky - Santa Monica, CA
Excellent and timely service. Technician was very knowledgeable and courteous.
Nasrin - Irvine, CA
Excellent service
Great job
Alison - San Juan Capistrano, CA
Very good service.
Did not fix my frig
Ramie - Long Beach, CA
Bad diagnostic
great job
Elvin - Los Angeles, CA
robert came in assess the problem and fixed it.
Ricky H
Ricky - Santa Monica, CA
Great people great service would love to work with them
Excellent Customer Service
Bridgette - Los Angeles, CA
Great service!
Jared - Los Angeles, CA
Great service!
Craig - Cerritos, CA
Great service
Francisca - Hawthorne, CA
They do a good job
Awesome service
Ava - Los Angeles, CA
Best, most courteous service
Nice
Dyanna - Huntington Beach, CA
Not done yet
Ramon H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 q1 q2 no no sign due to covid 19 cx needs ice bucket direct ship to cx; ordrng 1 DSwpw10558423
Sarkis M.
REFRIGERATOR KITCHENAID KRSC703HBS00 q1 q2 no no sing c19 2nd repair same pr; used 1 W10316760 (THERMISTOR) from stock
Jonathan H.
REFRIGERATOR KITCHENAID KRSC500ESS01 door has defect on teh front skin and both corners door not closing and opeining properly as well ordering doors; ordrng 1 LW10726007 (door) and 1 LW10757191 (dor-fip) and 1 W10839793 (badge)
Larry G.
WASHER WHIRLPOOL WTW8500BW0 q1no-q2no--no sign covid-19---f-51---tighten loose rotor screw and cycle tested for correct operation.
Chris Z.
WASHER WHIRLPOOL WFW8620HC2 i need new acu and or harness duew to acu not reciving propror signals; ordrng 1 W11439664 (cntrl acu) and 1 W11349135
Chris Z.
LAUNDRY CENTER WHIRLPOOL WFW5620HW0 Q1: noQ2: no no signature due to covid-19i need to repalce parts relating to this leak; ordrng 1 W11465532 (dispenser) and 1 W11316255 (valve) and 1 W11316256 (valve)
Ramon H.
DISHWASHER WHIRLPOOL WDT750SAHZ0 q1 q2 no no sign due to covid 19 replaced sump motor and tesed working good
Francisco J.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 replaced the cntrl cx says the icemaker was making ice sometime i had replaced the icemaker already before q1noq2.nono signature due to covid19
Larry G.
DISHWASHER WHIRLPOOL KDTM704KPS0 q1no-q2no--no sign covid-19--defective right side rail.; ordrng 1 W11212734 (rail) and 1 W11212732 (rail) and 1 W11268078 (adjuster) and 1 W11268082 (adjuster)
Robert S.
WASHER WHIRLPOOL WGT4027HW0 Q1 no Q2 no.No signiature due to covid-19. Replaced the drain hose and tested for leaks.
Larry G.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 q1no-q2no--no sign covid-19---replaced freezer light and checked that all lights are working.
Jonathan H.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 q1q2 no no sig cvd19 protocol unit not making ice fast i changed temps and the ice maker from t/s all etsted fine after allow 48 hours to make ice; used 1 WPW10300022 (ICEMAKER) from stock
Oriale P.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "replaced evap fan kit for moisure water inside ff section unit coolng & working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
Ramon H.
WASHER WHIRLPOOL NFW5800HW0 q1 q2 no no sign due to covid 19; ordrng 1 W11465532 (soap dispenser)
Francisco J.
RANGE-GAS JENN-AIR JGRP430WP01 the stove has a screen and its glitching the stove will need the cntrl q1.noq2.nono signature due to covid19
Chris Z.
REFRIGERATOR WHIRLPOOL KRFC302EBS02 i lubricated the ice trey rails due to frost building up and locking up bearings
Ramon H.
REFRIGERATOR WHIRLPOOL WRS571CIHB cx had pinched water line and gap in ff side door causing condesation fixed gap working good q1 q2 no no sign due to covid 19
Victor B.
DRYER WHIRLPOOL WGD5600XW2 "dryer heating fine, q1 no q2 no, i didmn't get signature cause covid-19"
Francisco J.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 when i got here the damper was broken only the fz is freezing producing ice and the fridge is also cooling the problem was the damper it was broken and was off place replaced with new damper and its working air is coming out now cx says air was not coming out before q1.noq2.nono signature due to covid19
Jonathan H.
DISHWASHER WHIRLPOOL KDTE204EPA4 "q1q2 no no sig cvd19 protocol replaced the controls checked heater it turns on in diag i checked water temp its hot as it fills up they are using seventh detergent its known to leave alot of water behind after load, tehy may have had buildup last visit with it inside i told customer to run cascade this time, ran unit will know in 1.5 hr if its drying properly austin from techline SR number - 7728916089"
Pablo V.
DISHWASHER WHIRLPOOL WDT710PAHW1 found badpump and bad pump unscrew botton panel test fill wash drain ok request completed Q1 no Q2no n o sign covid 19
Edi C.
DISHWASHER KITCHENAID KUDI01ILBL0 Customer complaint smell burning : run diagnose test found bad heater needing part 8194200 shows as discontinued q1nq2n no signature per covid19 policy
Robert S.
DRYER WHIRLPOOL WGD4950HW0 Q1 no Q2 no.No signiature due to covid-19. Upon installing the door gasket it slipped with adhesive al over the door.; ordrng 1 WP279368 (adhesive) and 1 W10906683 (seal-door) and 1 WP695737 (door) and 1 WP3389441 (catch)
Ramon H.
WASHER WHIRLPOOL WTW7000DW4 q1 q2 no no sign due to covid 19 cx needed water valve replaced and tested working good; used 1 W11165546 (WATER VALVE) from stock
Ramon H.
DRYER MAYTAG WGD7000DW3 cx door catch was not allowing door to open easy removed catch and made it easier to open reinstalled and tested working good q1 q2 no no sign due to covid 19
Pablo V.
RANGE WHIRLPOOL WFG320M0BW2 replace ignitor electrode run test burner ok request completed Q1no Q2no nosign covid 19
Larry G.
WASHER MAYTAG MHW6630HW0 q1no-q2no--no sign covid-19---leaking from dispenser when calling for fabric softner.; ordrng 1 W11465533 (dispenser) and 1 2ndman (2nd man) and 1 W11316604 (hose)
Ramon H.
DRYER AMANA NGD5800HW0 q1 q2 no no sign due to covid 19 dryer was making noise due to moisture senesor not being in slot all the way took off and put back on correctly no more noise
Jonathan H.
DRYER WHIRLPOOL WGD9400SZ2 unit needed new fuse replaced and tested unit no furtehr issues all tested ok q1q2 no no sig cvd19 protocol cust needs to get vent cleaned once ever yfew years to prevent fires; used 1 WP3392519 (FUSE) from stock
Raymond J.
ICE MAKER KITCHENAID KUIX505ESS1 "tech found screw that holds water res in place loose, teech repaired and all test good."
Jonathan H.
REFRIGERATOR KITCHENAID KRMF706ESS01 door had a defect on the corner. also they customer has had teh unit sitting on the side of teh tile and the carpet it caused dameg to teh caropet the previosu tech befroe me adjusted door i removed door and also heated gawsekt and adjusted i explained they cant over fill this unit tehy need to make sure its closing when they close teh door and no air getting inside tehers nothing more we can do i took pics all tested fine
Francisco J.
DRYER MAYTAG MGDX655DW2 customer has to call her husband and they will talk it over and call me back gave customer my business card charged only 134.95 for the diagnostic .q1.noq2.nono signature due to covid19
Larry G.
WASHER MAYTAG MVWB765FW3 q1no-q2no--no sign covid-19---bleach staining clothes on next load....verified bleach dispenser is not clogged and working correctly. advised customer to pour 1 cup of water into dispenser after bleach or to pour bleach directly into wash tub.
Jeremy G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer answers to COVID-19 question: Q1 No, Q2 No Did not have customer sign work order due to COVID-19 protocol. Found icemaker leaking and cracked and auger motor locked up. Need new icemaker and auger motor; ordrng 1 W10873791 (ICE MAKER) and 1 W11202789 (MOTOR)"
Larry G.
REFRIGERATOR KITCHENAID KRFF507ESS01 q1no--q2no--no sign covid-19---replaced defedtive freezer light and tighten loose freezer handle. tested for correct operation.; ordrng 1 mbW10695459 (module)
Ramon H.
WASHER MAYTAG MVWB765FW4 q1q2 no no sign due to covid 19 cx needs gear case; ordrng 1 W11393685 (gearcaser)
Jonathan H.
FREEZER KITCHENAID KBSN602ESS01 q1q2 no no sig cvd19 protocol replaced mocdules no furtehr issues all tested ok
Edi C.
REFRIGERATOR WHIRLPOOL WRT318FZDM06 OUT OF STOCK PART Customer complaint leaking : run dignaose test found lekaing valve ordering parts for customer q1nq2n no signature per covid19; ordrng 1 WPW10279909 (VALVE) and 1 W10823511 (HOSE)
Rose K.
REFRIGERATOR KITCHENAID KRMF706EBS01 installed new 3 way solenoid reordered new freezer drawr came in damaged q1no q2no no sign covid19; ordrng 1 w11387048 (bin)
Jonathan H.
DISHWASHER MAYTAG MDB4949SHZ1 error code 2-1 stuck key pad not allowing unit to run properly cleared code and tested unit no furtehr issues q1q2 no no sig cvd19 protocol '
Victor B.
DISHWASHER WHIRLPOOL WDF520PADM7 "drain line was disconnected, but they don't have air gap, i explained to both male and female dain line needs to be connected to air gap, or to be raize up to be higher tan the garbage disposal cuae the water from sink go, q1 no q2 no, i didn't get signature cause covid-19"
Oriale P.
WASHER WHIRLPOOL MVW6230HW0 "found gearcase leaking oil causing issue with spinout, needs part replaced, also found inproper drain pipe with washer hose air tight, this can cause off balance & spinout issues. need parts replaced . not signed due to COVID-19 protocol. Q1: No, Q2: No; ordrng 1 W11423758 (gearcase) and 1 W11093899 (agitator)"
Robert S.
REFRIGERATOR KITCHENAID KSSC48FTS02 Q1 no Q2 no.No signiature due to covid-19. Both compartment temperature are normal at this time. Ice maker cycled also.
Victor B.
REFRIGERATOR WHIRLPOOL KBSN602ESS01 "no leaks found at top and evap. ordered exchanger and drip pan, allow 4 hrs. minimun, needs seal system helper.; ordrng 1 W10890886 (heater pan) and 1 W10508992 (exchanger) and 1 sealsystemhelper (seal system helper), used 1 WPW10143759 (DRIER) from stock"
Rose K.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 adjusted both door and door seals nq1no q2no no sign covid19
Chris Z.
WASHER MAYTAG MVWB835DW4 mslp900dpl1unit had failed valves and so i replaced and now unit can fill proporly
Pablo V.
WASHER WHIRLPOOL WTW5000DW2 washer need a new gearcase control and actuator; ordrng 1 W11116590 (control) and 1 W11035751 (gear case) and 1 W10913953 (actuator)
Francis C.
WASHER WHIRLPOOL WTW8500DC5 "Complaing not working , found bad control panel , just replaced now its working ok tested fine .; (created new UIS, deleted prior attachment to UisID 48108)"
Victor B.
REFRIGERATOR WHIRLPOOL WRS331SDHM02 completed helper job
Oriale P.
DRYER WHIRLPOOL MGD6230HW0 "ran test on dryer unit is heating working ok. washer problem may have cause with dryer issue. not signed due to COVID-19 protocol. Q1: No, Q2: No"
Ramon H.
ICE MAKER WHIRLPOOL WRX735SDBM q1 q2 no no sign due to covid 19 cx needs water valve; ordrng 1 WPW10349187 (valve)
Oriale P.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "door seal not closing properly, added heat & vasleline to door gasket to make better seal also adjusted levelling feet so door will close, tested working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
Edi C.
MICROWAVE IKEA IBMS1455DS00 "Customer complaint buttons not working : run diagnose test found broken buttons replaced them for customer all components tested ok to manufactory specifics, q1nq2n no signature per covid19 policy. thank you for taking survey"
Victor B.
DISHWASHER WHIRLPOOL WDF330PAHW1 "water at wall valve was off i turned on now dishwasher works normal.q1 no q2 no, i ddin't get signature cause covid-19"
Chris Z.
REFRIGERATOR KITCHENAID KRSC503ESS00 i explained to the cx that the moisture they see in shelves are normal due tot he glass being in a cold enviorment. and the noises they hear are normal
Francis C.
REFRIGERATOR JENN-AIR JS48PPFXDA "Complaint leaking , found water line loose , just Thread the metal nut onto the shutoff valve and tighten , also i clean the drain pan as well , check all conectors not water leaking from unit .; (created new UIS, deleted prior attachment to UisID 31580)"
Victor B.
REFRIGERATOR KITCHENAID KRFC704FSS01 open fill tube heater; ordrng 1 W11366500 (fill tube)
Chris Z.
RANGE WHIRLPOOL WEG515S0FS2 Q1: noQ2: no no signature due to covid-19i replaced crakcked panes and now unit is complete
Sarkis M.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 q1q2 no no sing ice maker fill tub was frozne cef ckd working ok
Francis C.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Training complted; (created new UIS, deleted prior attachment to UisID 63137)"
Pablo V.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 found frost around freeze and no air going on the return doosr seal ar damage need a new doors; ordrng 1 LW10599404 (door) and 1 LW10599407 (door)
Pablo V.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 found gasket making noise apply grease round test ok raise fron leg make doors level advise customer about nomarl sound request completed Q1no Q2no no sign covid 19
Sarkis M.
RANGE MAYTAG MGS5770ADC authorization # mshgvshwl1 q1q2 no no sing c19 fire hazard inst customerto not use parts no longer avalable to repair customer going to buy new unit
Edi C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Customer complaint not cooling : found frost on freezer replaced parts for customer all components ok to manufactory specifics, q1nq2n no signature per covid19"
Edi C.
REFRIGERATOR WHIRLPOOL MSD2572VES02 correct part number order our label and box does not match part wrongly packed q1nq2n no signature per covid19; ordrng 1 WPW10300022 (ice maker)
Robert S.
DRYER WHIRLPOOL MGD7230HW0 Q1 no Q2 no. No signiature due to covid-19. Checked the dryer found error code f3-e2 . Checked resistance from board to sensor ok. Found adapter on power cord so no ground was connected. removed the adapter and tested moisture sensor and it passed.
Pablo V.
DRYER MAYTAG MGD300XW1 found dryer not working remove scren unscrew front panel found belt of pulley installin place test drying ok request completed Q!no Q2no no sign covid 19
Larry G.
LAUNDRY CENTER MAYTAG MGDC465HW q1no--q2no--no sign covid-19---s-r# 7728914450---peeling on top of dryer.. called into whirlpool and cosmetics are not covered.
Sarkis M.
REFRIGERATOR KITCHENAID KRSC503ESS00 9/18/20 14:02 MD: KSB6HSANL2 q1q2 no no sing c19 installed sacser customer has parts ----10t
Raymond J.
DISHWASHER WHIRLPOOL KDTM404KPS0 tech found tub leaking from rt side. leak could not be tracedq1no q2no no sign; ordrng 1 W11409866 (tub) and 1 W10920122 (support) and 1 W10920120 (support) and 1 W11025993 (driptray) and 1 W11255994 (swtich) and 1 2ndtech (2nd tech)
Oriale P.
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "found frost & ice build up on ff section evap needs parts replaced not signed due to COVID-19 protocol. Q1: No, Q2: No; ordrng 1 W10323459 (thermistor) and 1 W11098695 (fan-scroll) and 1 W11172798 (cntrl-elec) and 1 W11340158 (display cntrl)"
Jonathan H.
LAUNDRY CENTER WHIRLPOOL MVWX655DW1 "replaced parfst tested unit defective actuator n furtehr issues after replacing t/d parts q1q2 no no sig covid19 protocol; used 1 W10902814 (WASHPLATE), and 1 W10913953 ("
Pablo V.
MICROWAVE OTR WHIRLPOOL WMHA9019HZ1 unitneed a new door and new control; ordrng 1 W11186019 (door) and 1 W11186013 (door) and 1 W11186035 (control)
Francisco J.
WASHER WHIRLPOOL WTW8040DW4 need to order the lid to this washer q1.noq2.nono signature due to covid19; schdld next appmnt for 10/2 FRI !
Oriale P.
WASHER WHIRLPOOL WFW5620HW0 "found unit in standby mode unable to turn on, reset cntrl by going into diagnostic & run thru test now unit turns on normally & working ok. this is not same issue as prev visit not signed due to COVID-19 protocol. Q1: No, Q2: No"
Oriale P.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "found broken left freezer top drawer bracket causing door to not close properly, made repair to door gasket with air gap causing ice build u, cust want to replace bracket not signed due to COVID-19 protocol. Q1: No, Q2: No; ordrng 1 W10850332 (bracket)"
Chris Z.
DISHWASHER WHIRLPOOL KDTE334GPS0 Q1: noQ2: no no signature due to covid-19i corrected hinge on door that was installed wrong and now door is able to close proproly and i also corrected instalation issues by leveling unit
Chris Z.
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Q1: noQ2: no no signature due to covid-19i added felt to the bottom of the foot with missing rubber. and also leveled unit due to poor instalation
Victor B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "no unusual noises at this time but gaskets start breaking ordered, q1 no q2 no.; ordrng 2 W10830274 (f.f. gaskets)s and 1 WPW10714545 (freezer gasket)"
Larry G.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 q1no--q2no--no sign covid-19-----rc evap iced up--; ordrng 1 W11087438 (fan assembly)
Ramon H.
WASHER WHIRLPOOL WTW8000DW5 cx needs gearcse; ordrng 1 W10811956 (gearcase)
Oriale P.
WASHER WHIRLPOOL WFW95HEDW0 "ran thru several test with water unable to find any water leaks, advised cust to check plumbing when washing to look for leaks, unit working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
Francisco J.
REFRIGERATOR KITCHENAID KBSD606ESS01 the customer vegetables were freezing because she had the setting for meats for her lower fridge section showed her she does need an icemaker ordering that q1.noq2.nono signature due to covid19; ordrng 1 W11306283 (icemaker)
Oriale P.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "checked temp in ff section reading 46 & freezer 5 degrees, also found food items with moisture on it, asked cust if door was left open, she says no. checked evap frost pattern ok. damper & returns are clear, adjusted temp up to see if it makes a difference. cust to allow 24 hors to adjust."
Edi C.
WASHER MAYTAG MVWX655DW2 Cusotmer complaint onoy hot water : run diagnose test found reverer fill hoses fix it for customer re tested all components ok to manufactory speicifics q1nq2n no signature per covid19 policy.
Chris Z.
LAUNDRY CENTER WHIRLPOOL MVWB865GW0 Q1: noQ2: no no signature due to covid-19msmo7smnl2 i replaced a bad drum and gearcase now unit is able to rotate propporly
Larry G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 q1no-q2no--no sign covid-19--freezing at top shelf-top shelf temp @35 and middle at 38...freezer temp at @1--unit is working proper
Robert S.
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Q! no Q2 no.No signiature due to covid-19. checked the refrigerator and freezer temps found 0 freezer temp and 40f refrigerator temperatures. The ice maker bin is full. Complaint ice chute was frozen. Advised customer to clean the ice bin and chute weekly.
Jeremy G.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Customer answers to COVID-19 question: Q1 No, Q2 No Did not have customer sign work order due to COVID-19 protocol.Customer instruct unit is cooling normal and water is flowing normal temperature"
Ramon H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 q1 q2 no no sign due to covid 19 cx damper was stuck reset refer and advised cx that anything in direct path of air flow espescially liquids could freeze
Pablo V.
DRYER MAYTAG MVWX655DW1 found poor air presure going out unscrew top panel remove a ball of lint outside the filter housing test heat ok presure ok request completed Q1no Q2no no sign covid 19
Jonathan H.
REFRIGERATOR KITCHENAID KSSC48FTS04 unit needs sealed system repair parst covered but she needs new compressor and evap with heat exchanger will retun next week to finalize repairs collected 500 today will collect balance once repaisr done; ordrng 1 W10841139 (compressor) and 1 W10801766 (board 63) and 1 W10789107 (electric) and 1 WPW10205102 (evap) and 1 W10508992 (exchanger)
Chris Z.
MICROWAVE KITCHENAID KMBS104ESS02 Q1: noQ2: no no signature due to covid-19needs display boards; ordrng 1 W11197501 (panl-cntrl) and 1 W10891907 (cntrl-elec UI) and 1 W10891908 (cntrl-elec)
Sarkis M.
MICROWAVE OTR WHIRLPOOL WMH32519HV5 auth # wsauvsanl2 q1q2 no no sing c19 installed magnetron ckd working ok
Sarkis M.
MICROWAVE OVEN WHIRLPOOL KOCE500ESSJ5 q1q2 no no sing c19 installed mag and inv parts cover ckd working ok
Rose K.
FREEZER KITCHENAID KRSC703HPS00 door came in damaged reordered new freezer door q1no q2no no sign covid19; ordrng 1 w11390104 (door) and 1 2man (2man)
Larry G.
WASHER MAYTAG MVWC565FW2 q1no-q2no--no sign covid-19----not spinning on different cycles.replaced main control and checked for correct operation of bleach dispenser.
Oriale P.
RANGE WHIRLPOOL WTW5000DW1 "replaced broken drive hub causing no spin, tested working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No; used 1 W10528947 (HUB) from stock"
Jonathan H.
DISHWASHER WHIRLPOOL WDF750SAYM3 "unit needs new controls W10597042- board cust wanst new unit parst tax and labnor 280.17 for repaisr but they want new unit collected payment for visit, valid for 30 days if they choose to do repairs q1q2 no no sig cvd19 protocol"
Robert S.
REFRIGERATOR KITCHENAID KBFN402ESS02 q1 no q2 no.No signiature due to covid-19. Helper complete.
Jonathan H.
MICROWAVE OTR KITCHENAID KMHC319ESS2 q1q2 no no sig cvd19 protocol ordering motor assembly gets volatge but no ovemnt setting up next week appt; ordrng 1 W10830695 (motor) and 1 WPW10466420 (motor)
Raymond J.
MICROWAVE WHIRLPOOL WMH31017HS6 tech removed mw found fan not coming on high speed rep all test good.q1no q2no no sign due to cv 19wslo300nl2
Oriale P.
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "ice maker is getting stuck in harvest & making a bumping noise, also ice dispenser motor is not working, unable to find issue needs master tech FC to comeback with. not signed due to COVID-19 protocol. Q1: No, Q2: No; ordrng 1 W11212392 (cntrl-elec) and 1 W10873791 (icemaker) and 1 W11202789 (motor)"
Robert S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Q1 no Q2 no.No signiature due to covid-19. replaced the diffuser mainboard and user interface.
Edi C.
RANGE JENN-AIR JGRP548WP02 Customer complaint oven not heating : ordering part for customer dsi board q1nq2n no signature per covid19; ordrng 1 WPW10511278 (dsi board) and 1 W11239228 (valve) and 1 1twomen (1 twomen)
Robert S.
WASHER WHIRLPOOL WFW560CHW0 Q1 no Q2 no.No signiature due to covid-19. Replaced the main control and the user interface.Tested the washer through diagnostics test 12.
Pablo V.
WASHER WHIRLPOOL WFW95HEDC0 washer need a new control and panel customer is going ot waitand purchase a new washer request completed
Jeremy G.
MICROWAVE KITCHENAID KEMS308SSS05 "Customer answers to COVID-19 question: Q1 No, Q2 No Did not have customer sign work order due to COVID-19 protocol. Installed magnetron to inverter board and tested unit flashing F1E3 and F185 need to re-order inverter board,magnetron and control board.; ordrng 1 000 (2ND TECH) and 1 0000 (cable) and 1 W10217711 (INVERTER) and 1 W11346197 (MAG) and 1 WPW10350780 (BOARD)"
Ramon H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ q1 q2 no no sign due to covid 19 cx had water leak after several times
Oriale P.
DRYER WHIRLPOOL WGD6620HC1 "removed lots of lint stuck inside blower housing causing poor air circulation & long dry times, ran test working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
Francisco J.
FREEZER MAYTAG MZF34X16DW01 need to order the evap fan motor and the cntrl cx says tech previously replaed the efm so ill replace both; ordrng 1 WPW10359880 (efm)
Raymond J.
RANGE JENN-AIR JGRP548WP02 helper complete
Victor B.
WASHER MAYTAG MVWB765FW2 "f6e2,- needs console and main board, W11135391 console, W11195970 board., q1 no q2 no"
Robert S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Q1 no Q2 no.No signiature due to covid-19. Some lights out in the refrigerator and the freezer. Replaced the freezer l.e.d. lamp to restore lighting.
Francisco J.
REFRIGERATOR WHIRLPOOL WRS311SDHM05 the doors were uneven leveled the doorsand they are leveled and closing properly q1.noq2.nono signature due to covid19
Edi C.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Customer complaint not cooling : found unit not cooling needs sealed system job q1nq2n nos; ordrng 1 W11092625 (compressor) and 1 W10836706 (evaporator) and 1 876765 (mtg kit) and 1 W10913906 (coupler)
Jonathan H.
REFRIGERATOR JENN-AIR JSC23C9EEM00 helpin installe ddoor see DG ticket for details
Edi C.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Customer compalint making noise: checked unit unable to verify coomplaint did not heard an noise at that time q1nq2n no signature per covid19 policy
Edi C.
DISHWASHER KITCHENAID KDTE104ESS1 part OUT OF STOCK ordering part for customer q1nq2n no signature per covid19; ordrng 1 WPW10605057 (motor sump)
Victor B.
WASHER MAYTAG MHW5630HW0 "replaced acu and console now washer works normal, q1 no q2 no, i didn't get signature causew covid-19"
Robert S.
RANGE WHIRLPOOL WFG320M0BB2 Q1no Q2 no.No signiature due to covid-19. Replaced the electronic clock control. tetsed for bake and broil.
Rose K.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "replaced defrost thermistor de-iced evap ordered new main control q1no q2no no sign covid19; ordrng 1 W11387533 (control) and 1 WPW10384183 (thermistor), used 1 W10316760 (THERMISTOR) from stock"
Chris Z.
WASHER WHIRLPOOL WET4024HW0 Q1: noQ2: no no signature due to covid-19i replaced gearcase and now unit is able to spin proproly. the old gearcase had oil all over it . i advised if call comes back to order the main cntrl
Ramon H.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 q2 q1 no no sign due to covid 19 cx needs ice bin direct ship to cx; ordrng 1 DSwpw10558424
Francis C.
WASHER WHIRLPOOL WFW92HEFW0 "Returning back with GC .; (created new UIS, deleted prior attachment to UisID 14766)"
Robert S.
REFRIGERATOR WHIRLPOOL WRS311SDHW01 Q1 no Q2 no.No signiature due to covid-19. Replaced the ice maker and cycled for fill.
Pablo V.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 refrigerator need a new door; ordrng 1 W11435329 (door)
Ramon H.
REFRIGERATOR WHIRLPOOL WRS325SDHHZ01 q1 q2 no no sign due to covid 19 cx has gap 9n freezer door side
Jonathan H.
REFRIGERATOR KITCHENAID KRSC500ESS00 "q1q2 no no sig covid19 protocol unit was icing up in the fresh food section. while removing the fresh food cover the styrofoam ripped so were ordering new one no charge to customer for that part. replaced the thermister from t/s and informed customer looks like this part was changed but wasnt attacked to teh wiring nuts because one of teh wire leads was off . reinstalled new part tested unit its cooling and blowing cold. we will be returning to finalize repairs with the cover for evap within next few days. l, when we return we will varify everythings cooling properly. 1 year warrnty parst labor for thermister ordering new cover - W11098695 on seperate new invoice for customer.; used 1 W10316760 (THERMISTOR) from stock"
Robert S.
DISHWASHER IKEA IUD7555DS3 Q1 no Q2 no.No signiature due to covid-19. Replaced the wash motor and sump assembly.
Larry G.
WASHER WHIRLPOOL WFW6620HC0 q1no-q2no--no sign covid-19---leaking from tub vent when spinning.needs stator per service pointer.; ordrng 1 W11354541 (stator)
Ramon H.
DRYER MAYTAG MGD7230HW0 q1 q2 no no sign due to covid 19 cx needs main control cx does not wish to proceede would like to return to store due to never working or drying
Chris Z.
DRYER WHIRLPOOL WGD6620HC1 Q1: noQ2: no no signature due to covid-19i need moisture sensor kit; ordrng 1 W10906551 (moisture sensor kit)
Victor B.
LAUNDRY CENTER WHIRLPOOL MVWB765FW3 "F7E9 lock rotor , screw that holds the rotor was off on the floor, i put it back it test good., q1 no q2 no, i didn't get signsture cause covid-19"
Chris Z.
WASHER MAYTAG MVWX655DW0 i replaced the main valve that had softner ressin caked inside casing it to fail.
Edi C.
REFRIGERATOR WHIRLPOOL WRT111SFDW03 "Custome complaint not cooling : replaced harness and unclog drain for customer all components ok to manufactory specifics, q1nq2n no signature per covid19."
Larry G.
WASHER WHIRLPOOL MVW7230HW0 q1 no q2 no no sign covid 19 checked for leaks found leak on inside drain hose; ordrng 1 W11291620 (hose)
Pablo V.
DISHWASHER WHIRLPOOL WDT970SAHZ0 found knife stuck on heater unscrew heater cut around all plastic install back in place test ok request completed Q1no Q2no no sign covid 19
Oriale P.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "found left side door switch not connected inside frame, reconnected now working ok. not signed due to COVID-19 protocol. Q1: No, Q2: No"
Francis C.
REFRIGERATOR WHIRLPOOL KBSD602ESS00 "Complai nt not cooling , I found the compressor is not working inefficient , thats why goes upper and down temperature , also the frost in the ffc it is very thick .Q1N Q2N not signature for COVID-19; (created new UIS, deleted prior attachment to UisID 60883), ordrng 1 W10720770 (compressor) and 1 WPW10143759VP (drier-uv -)"
Francis C.
COMPACTOR WHIRLPOOL KTTS505ESS0 "Traininmg complted; (created new UIS, deleted prior attachment to UisID 54945)"
Edi C.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer complaint not cooling : found bad evaporator fan replaced all components tested ok to manufactory specifics q1nq2n no signature per covid19
Ramon H.
LAUNDRY CENTER AMANA NFW5800HW q1 no q2 no no sign due to covid 19 cx had f5 e4 error code ....wich means cx ran washer 3 times in a row without opening door it will cause washer to stop and freeze working ...reset washer and advised cx to use lighter loads cx not happy with normal funcution of washer
Francisco J.
ICE MAKER WHIRLPOOL MFI2570FEW03 the icemaker is working properly advising customer to take pics or videos and call us back its working properly as of now cx says its been working properly for 2 weeks now.
Chris Z.
REFRIGERATOR KITCHENAID KRSF705HPS00 Q1: noQ2: no no signature due to covid-19i defroted and cleared ice and replaced thermistor and secured onto siction line. installed new evap cover
Edi C.
DISHWASHER MAYTAG MDB8989SHZ0 Customer complaint not working : run diagnose test found bad control OUT OF Stock q1nq2n no signature per covid19; ordrng 1 W11403919 (consol) and 1 W11225084 (control)
Sarkis M.
DRYER MAYTAG MGD7000XW2 q1q2 no no sing c19 need board; ordrng 1 WPW10378252 (cntrl-elec)
Robert S.
WASHER WHIRLPOOL WTW5000DW3 Q! no Q@ no.No signiature due to covid-19. Checked the washer for error codes and none found. Tested the washer through diagnostics all functions are normal. Advised the cust to pause the machine to add softner.
Jonathan H.
MICROWAVE WHIRLPOOL WMC50522HZ q1q2 no no sig cvd19 protocol 'unit needs new mag and ewave guide edefcetive bu tyeres no work that can be done on this unit its full replacment whirlpool will need to send cust new one
Jeremy G.
MICROWAVE OTR KITCHENAID KMLS311HSS0 "Customer answers to COVID-19 question: Q1 No, Q2 No Did not have customer sign work order due to COVID-19 protocol. Installed door motor and main control board unit working as designed now"
Pablo V.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 replace bad sensor strike and sump pump run test fill wash drain ok request completed Q1no Q2no nosign covid 19
Ramon H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 q1 no q2 no no sign due to covid 19 cx needs harness; ordrng 1 W11342162 (harness)
Edi C.
REFRIGERATOR WHIRLPOOL WRF540CWBM01 ref#7728931785 Cutomer complaint still not cooling : call tech line above ref# recomended to replaced sealed system again and check leak q1nq2n no signature per covid19; ordrng 1 WPW10507886 (compressor) and 1 W11256565 (evaporator) and 1 1mastertechfrancis (1mastertech francis)
Robert S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q@ no.No signiature due to covid-19. Replaced the console housing wire and main control. Tested operation
Larry G.
OVEN WHIRLPOOL WFG525S0HV0 q1no-q2no--no sign covid-19---replaced dsi board and spark ignitor and tested for heat. unit working ok
Sarkis M.
REFRIGERATOR WHIRLPOOL GSF26C4EXW02 q1q2cno no sing c19 installed i.m ckd working ok
Sarkis M.
REFRIGERATOR KITCHENAID KRSC503ESS00 q1 q2 no no sing c19 customer has freezer door installed ckd working ok
Rose K.